community care case manager

Communication Service for the Deaf

<div>Description:

The Case Manager provides individualized support to adults through the Access to Services (ATS) Program, focusing on case management, advocacy, and long-term service retention. This role ensures that clients have sustained access to healthcare, housing, employment, and financial assistance by addressing barriers and fostering self-advocacy skills.
Reporting to the Program Manager, the Case Manager works collaboratively with Program Coordinators, community agencies, and service providers to deliver culturally responsive, person-centered care. The position requires strong communication, problem-solving, and organizational skills, as well as the ability to navigate complex service systems with empathy and cultural humility.
Case Management &amp; Client Support<ul><li>Conduct client intakes, need assessments, and service plan development to identify goals and barriers.</li><li>Provide individualized case management through regular check-ins and follow-up support.</li><li>Advocate for client eligibility and participation in healthcare, housing, financial assistance, and social service programs.</li><li>Deliver crisis intervention and immediate problem-solving to address urgent needs.</li><li>Coordinate transportation, childcare, and other logistical support to prevent service interruptions.</li><li>Collaborate with the Program Manager and Program Coordinators to ensure continuity of care and successful client outcomes.</li></ul>
Self-Advocacy &amp; Skills Building<ul><li>Coach clients with self-advocacy, communication, and problem-solving strategies to strengthen independence.</li><li>Support clients in navigating community systems, agencies, and service provider networks.</li><li>Conduct service plan reviews and update goals and interventions based on progress and emerging needs.</li><li>Empower clients to build confidence and sustain engagement in services through education and skill development.</li></ul>
Documentation &amp; Data Tracking<ul><li>Maintain accurate and confidential case records, documenting all client interactions and outcomes.</li><li>Track service utilization and progress toward individualized goals.</li><li>Analyze data to identify patterns and trends in service access, retention, and barriers.</li><li>Ensure compliance with funding, confidentiality, and organizational reporting requirements.</li><li>Prepare summaries and updates for quarterly and annual program reports.</li></ul>
Community Engagement &amp; Outreach<ul><li>Build and maintain strong relationships with service providers, employers, and community agencies.</li><li>Collaborate with partner organizations to facilitate referrals and resolve service disruptions.</li><li>Represent the Access to Services Program at outreach events, community meetings, and trainings.</li><li>Advocate for improved access, inclusion, and service delivery within community systems.</li><li>Educate clients and community members about available programs, resources, and support networks.</li></ul>
Compliance &amp; Certification<ul><li>Maintain required certifications and trainings (e.g., FERPA, HIPAA, Mandated Reporter) as directed by the Program Manager.</li><li>Follow organizational policies and funding requirements to ensure all services meet compliance standards.</li><li>Uphold confidentiality, ethical practices, and risk management procedures in all aspects of service delivery.</li><li>Report any compliance concerns or client safety issues promptly.</li><li>Perform other duties as assigned to support program operations and organizational goals.</li></ul>
Requirements:

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:<ul><li>Strong case management, advocacy, and crisis intervention skills.</li><li>Knowledge of healthcare, housing, employment, and social service systems.</li><li>Ability to build trust and rapport with diverse clients, including Deaf, Hard of Hearing, DeafBlind, and Disabled adults.</li><li>Excellent interpersonal, written, and verbal communication skills.</li><li>High cultural competency and understanding of marginalized or underserved populations.</li><li>Proficiency in documentation, data tracking, and service reporting.</li><li>Strong organizational and problem-solving abilities.</li><li>Ability to communicate effectively in American Sign Language (ASL) preferred or willingness to develop ASL proficiency.</li><li>Commitment to CSD&rsquo;s values of equity, inclusion, empowerment, and community service.</li></ul>
Qualifications<ul><li>Bachelor&rsquo;s degree in Human Services, Social Work, Rehabilitation Counseling, or a related field; equivalent experience may be considered.</li><li>Minimum of two (2) years of experience in case management, client advocacy, or social services.</li><li>Experience working with Deaf, Hard of Hearing, or IDD populations strongly preferred.</li><li>Experience in community-based programs, healthcare navigation, or service coordination.</li><li>Valid driver&rsquo;s license and reliable transportation required.</li><li>Flexibility to work on occasional evenings or weekends for outreach or client needs.</li></ul></div>

Case Manager (Access to Services- Reno)

CommonSpirit Health

<div>Job Summary and Responsibilities<div></div><div> 
Position Summary:</div><div></div><div> 
The RN Care Coordinator is responsible for overseeing the progression of care and discharge planning for identified patients requiring these services. The RN Care Coordinator performs this role to meet the individual's health needs while promoting quality of care, cost effective outcomes and by following hospital policies, standards of practice and Federal and State regulations. The position&rsquo;s emphasis will be on care coordination, communication and collaboration with utilization management, nursing, physicians, ancillary departments, insurers and post acute service providers to progress the care toward optimal outcomes at the appropriate level of care. The RN Care Coordinator advocates for the patient and family by identifying, valuing, and addressing patient choice, spiritual needs, cultural, language and socioeconomic barriers to care transitions. In addition, the RN Care Coordinator strives to enhance the patient experience.</div><div></div><div> 
</div> 
<div></div>Job Requirements<div> 
Minimum Qualifications:</div><ul><li><div>
Required</div><ul><li>
Graduate of an accredited school of nursing.</li><li>
Minimum two (2) years of acute hospital clinical experience or a Masters degree in Case Management or Nursing field in lieu of 1 year experience.</li><li>
RN license in the state(s) covered is required.</li><li>
BLS required within 3 months of hiring</li></ul></li></ul><div></div><div> 
Preferred Qualifications:</div><ul><li><div><ul><li>
Bachelor's Degree in Nursing (BSN) or related healthcare field.</li><li>
At least five (5) years of nursing experience.</li></ul></div></li><li>
Certified Case Manager (CCM), Accredited Case Manager (ACM-RN), or UM Certification preferred<ul><li>
Able to apply clinical guidelines to ensure progression of care.</li><li>
Knowledge of managed care and payer environment preferred.</li><li>
Must have critical thinking and problem-solving skills.</li><li>
Collaborate effectively with multiple stakeholders</li><li>
Professional communication skills.</li><li>
Understand how utilization management and case management programs integrate.</li><li>
Ability to work as a team player and assist other members of the team where needed.</li><li>
Thrive in a fast paced, self-directed environment.</li><li>
Knowledge of CMS standards and requirements.</li><li>
Proficient in prioritizing work and delegating where indicated.</li><li>
Highly organized with excellent time management skills.</li></ul></li></ul>
Where You'll Work<div> 
For more than 70 years, Mercy Medical Center Redding has offered comprehensive health care in the North State, providing acute care and a full range of medical services. The 267-bed hospital offers major medical services including a Level II Trauma Center as well as specialized Cardiovascular Care, Stroke Care, Orthopedics, Neurological Surgery, Comprehensive Cancer Care, Maternity Care, and da Vinci Robotic Surgery. It is the sole provider of obstetrical services, along with the only Level III Neonatal Intensive Care Unit in Shasta County. In addition, the hospital&rsquo;s network of care includes Mercy Home Health and Hospice and Dignity Health Connected Living. Mercy Medical Center Redding is a member of the Dignity Health system and is a sister facility to St. Elizabeth Community Hospital in Red Bluff and Mercy Medical Center Mt. Shasta. As one of the area&rsquo;s largest not-for-profit employers, we are proud to give back to the community by providing many programs and services to benefit overall health. Visit here to learn more.</div><div>
One Community. One Mission. One California</div> 
Pay Range 
$67.59 - $90.63 /hour</div>

Care Coordination RN

<div>Description:

The Case Manager provides individualized support to Deaf, DeafBlind, Hard of Hearing, and DeafDisabled adults through the Access to Services (ATS) Program and Medicare Assistance Program (MAP), focusing on case management, advocacy, and long-term service retention.
This role ensures that clients have sustained access to healthcare, Medicare benefits, housing, employment, and financial assistance by addressing barriers and fostering self-advocacy skills.
This position delivers one-on-one assistance, education, and advocacy to beneficiaries navigating Medicare benefits, ensuring they understand their coverage options, rights, and responsibilities while supporting them in making informed healthcare decisions. The Case Manager also provides comprehensive support for accessing employment services, social programs, and community resources.
Reporting to the CSD Works NV Program Manager, the Case Manager works collaboratively with Program Coordinators, call center representatives, service navigators, community agencies, and service providers to deliver culturally responsive, person-centered care. The position requires strong communication, problem-solving, and organizational skills, as well as the ability to navigate complex service systems with empathy and cultural humility. 
Case Management &amp; Client Support<ul><li>
Conduct client intakes and needs assessments to identify goals, barriers, Medicare eligibility, coverage gaps, and healthcare access needs.</li><li>
Provide individualized case management through regular check-ins and follow-up support.</li><li>
Deliver tailored Medicare counseling, including enrollment support, plan comparison, and coverage optimization.</li><li>
Advocate for client eligibility and participation in healthcare, housing, financial assistance, and social service programs.</li><li>
Assist clients in resolving issues with Medicare benefits, claims, billing, denials, or appeals.</li><li>
Provide crisis intervention and immediate problem-solving to address urgent needs.</li><li>
Coordinate transportation, childcare, and other logistical support to prevent service interruptions.</li><li>
Collaborate with the Program Manager, Program Coordinators, call center representatives, and service navigators to ensure continuity of care and successful client outcomes.</li></ul>
Self-Advocacy &amp; Skills Building<ul><li>
Coach clients in self-advocacy, communication, and problem-solving strategies to strengthen independence.</li><li>
Support clients in navigating community systems, agencies, Medicare programs, and service provider networks.</li><li>
Conduct service plan reviews and update goals and interventions based on progress and emerging needs.</li><li>
Empower clients to build confidence and sustain engagement in services through education and skill development.</li><li>
Educate clients on Medicare coverage options, rights, responsibilities, and healthcare decision-making.</li></ul>
Documentation &amp; Data Tracking<ul><li>
Maintain accurate and confidential case records, documenting all client interactions, service outcomes, and Medicare-related support in the approved CRM or case management system.</li><li>
Track service utilization, Medicare counseling activities, and progress toward individualized goals.</li><li>
Analyze data to identify patterns and trends in service access, retention, barriers, and Medicare utilization.</li><li>
Ensure compliance with funding, confidentiality, organizational reporting requirements, and MAP documentation standards.</li><li>
Prepare summaries and updates for quarterly and annual program reports.</li><li>
Ensure all client files meet federal and state MAP requirements for accuracy and confidentiality.</li></ul>
Community Engagement &amp; Outreach<ul><li>
Build and maintain strong relationships with service providers, employers, healthcare organizations, and community agencies.</li><li>
Collaborate with partner organizations to facilitate referrals and resolve service disruptions.</li><li>
Support outreach efforts by attending community events, presenting at senior centers, disability resource fairs, and distributing program materials.</li><li>
Represent the Access to Services Program and Medicare Assistance Program at outreach events, community meetings, and trainings.</li><li>
Advocate for improved access, inclusion, and service delivery within community systems.</li><li>
Educate clients and community members about available programs, resources, support networks, and Medicare benefits.</li></ul>
Program Evaluation &amp; Continuous Improvement<ul><li>
Support program evaluation through client satisfaction surveys, case outcomes, and service delivery metrics.</li><li>
Participate in quality assurance activities and program improvement initiatives.</li><li>
Report trends, client barriers, or policy issues to the Program Manager and Program Coordinator for advocacy and system-level change.</li><li>
Collaborate with internal staff to identify opportunities to streamline services and enhance client experiences.</li></ul>
Compliance &amp; Certification<ul><li>
Maintain required certifications and trainings (e.g., FERPA, HIPAA, Mandated Reporter) as directed by the Program Manager.</li><li>
Participate in training and certification as required by federal or state Medicare Assistance Program guidelines.</li><li>
Follow organizational policies and funding requirements to ensure all services meet compliance standards.</li><li>
Uphold confidentiality, ethical practices, and risk management procedures in all aspects of service delivery.</li><li>
Report any compliance concerns or client safety issues promptly.</li><li>
Perform other duties as assigned to support program operations and organizational goals.</li></ul>
Requirements: 
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:<ul><li>
Strong case management, advocacy, and crisis intervention skills.</li><li>
Knowledge of healthcare systems, Medicare programs, housing, employment, and social service systems.</li><li>
Ability to provide tailored Medicare counseling, plan comparison, and benefits navigation.</li><li>
Ability to build trust and rapport with diverse clients, including Deaf, Hard of Hearing, DeafBlind, and Disabled adults.</li><li>
Excellent interpersonal, written, and verbal communication skills.</li><li>
High cultural competency and understanding of marginalized or underserved populations.</li><li>
Proficiency in documentation, data tracking, CRM systems, and service reporting.</li><li>
Strong organizational and problem-solving abilities.</li><li>
Ability to work collaboratively with call center representatives, service navigators, and community partners.</li><li>
Ability to communicate effectively in American Sign Language (ASL) preferred or willingness to develop ASL proficiency.</li><li>
Commitment to CSD's values of equity, inclusion, empowerment, and community service.</li></ul>
Qualifications<ul><li>
Bachelor's degree in Human Services, Social Work, Gerontology, Rehabilitation Counseling, or a related field; equivalent experience may be considered.</li><li>
Minimum of two (2) years of experience in case management, client advocacy, or social services.</li><li>
Experience working with Deaf, Hard of Hearing, or IDD populations strongly preferred.</li><li>
Experience in Medicare counseling, benefits navigation, or healthcare access programs preferred.</li><li>
Experience in community-based programs, healthcare navigation, or service coordination.</li><li>
Willingness to obtain Medicare Assistance Program certification within six (6) months of hire.</li><li>
Valid driver's license and reliable transportation required.</li><li>
Flexibility to work on occasional evenings or weekends for outreach or client needs.</li></ul></div>

Case Manager (Medicare Assistance), Las Vegas

Christus Health

Description Summary:The RN Care Manager (CM) II works with physicians and multidisciplinary team members to develop a plan of care for each assigned patient from admission through discharge. The CM ensures that the patient is progressing toward desired outcomes by continuously monitoring patient care through assessments and/or evaluations. Assesses and responds to patient/family needs by coordinating efforts of other team members. Identifies and resolves barriers that hinder effective patient care. The CM plans effectively to meet patient need, manage length of stay and promote efficient utilization of resources to include the facilitation of patient care across the continuum, intervening as necessary to remove barriers to timely and efficient care delivery and reimbursement and resolves barriers that hinder effective patient care.Responsibilities: <ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.</li><li>Coordinates/facilitates patient care progression throughout the continuum.</li><li>Implements and monitors the patient's plan of care to ensure effectiveness and appropriateness of services.</li><li>Identifies and escalates system barriers that are impeding diagnostic or treatment progress.</li><li>Proactively identifies and resolves delays and obstacles to discharge.</li><li>Uses advances conflict resolution skills as necessary to ensure timely resolution of issues.</li><li>Collaborates with medical staff, nursing staff, and ancillary staff to eliminate barriers to efficient delivery of care in the appropriate setting.</li><li>Ensures that all elements critical to the plan of care have been communicated to the patient/family and members of the healthcare team and are documented as necessary to assure continuity of care.</li><li>Manages all aspects of discharge planning for assigned patients.</li><li>Provide appropriate interventions which demonstrate knowledge of and sensitivity toward cultural diversity and the religious, developmental, health literacy, and educational backgrounds of the patient population.</li><li>Assesses the patient's formal and informal support system as well as available benefits and/or community resources.</li><li>Meets directly with patient/family to assess needs and develop and individualized care plan in collaboration with the physician.</li><li>Ensures and maintains plan consensus from patient/family, physician and payor.</li><li>Provide education, information, direction, and support related to patient's goals of care.</li><li>Acts as patient advocate to develop treatment plan and coordinate patient care and to transition patient to the appropriate next level of care.</li><li>Demonstrates and promotes respect for the dignity and rights of every patient while adhering to the safety standards and practices of the organization and the nursing profession.</li><li>Collaborates with the physician and other health care professionals to promote appropriate use of medical center resources.</li><li>Provides information and support to patients and families, helping them access needed resources within the medical center and community.</li><li>Actively participates in clinical performance improvement activities involving length of stay, resource utilization, avoidable days, cost per case, and readmissions.</li><li>Measures effectiveness of interventions through direct communication with post-acute care providers, patients, and caregivers.</li><li>Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency.</li></ul>Job Requirements: Education/Skills<ul><li>BSN Degree from an accredited nursing program or demonstrated success in CHRISTUS RN Care Manager I position required.</li><li>Master's degree in nursing preferred.</li><li>Program management experience, including management of multiple projects at one time preferred.</li><li>Excellent verbal and written communication.</li><li>Critical and analytical thinking skills.</li><li>Demonstrated clinical competency.</li><li>Working knowledge of discharge planning, utilization management, case management, performance improvement, and managed care reimbursement.</li><li>Understanding of pre-acute and post-acute levels of care and community resources.</li><li>Ability to work independently and exercise sound judgment in interactions with physicians, payors, patients, and their families.</li></ul>Experience<ul><li>Three or more years clinical experience in clinical practice or demonstrated success in CHRISTUS RN Care Manager I position.</li><li>Case management and Utilization Review experience preferred.</li></ul>Licenses, Registrations, or Certifications<ul><li>RN License in state of employment or compact required.</li><li>Certification in Case Management or demonstrated success in CHRISTUS RN Care Manager I Position preferred.</li></ul>Work Type: Full Time<img src="https://www.jobg8.com/Tracking.aspx?O1Bm1gLIPIbAcA6%2fk%2bmDX5%2beSbE1t2ofr" width="0" height="0" />

Registered Nurse Care Manager-Health Plan Admin

<div>Description:

The Case Manager provides individualized support to Deaf, DeafBlind, Hard of Hearing, and DeafDisabled adults through the Access to Services (ATS) Program and Medicare Assistance Program (MAP), focusing on case management, advocacy, and long-term service retention.
This role ensures that clients have sustained access to healthcare, Medicare benefits, housing, employment, and financial assistance by addressing barriers and fostering self-advocacy skills.
This position delivers one-on-one assistance, education, and advocacy to beneficiaries navigating Medicare benefits, ensuring they understand their coverage options, rights, and responsibilities while supporting them in making informed healthcare decisions. The Case Manager also provides comprehensive support for accessing employment services, social programs, and community resources.
Reporting to the CSD Works NV Program Manager, the Case Manager works collaboratively with Program Coordinators, call center representatives, service navigators, community agencies, and service providers to deliver culturally responsive, person-centered care. The position requires strong communication, problem-solving, and organizational skills, as well as the ability to navigate complex service systems with empathy and cultural humility.
This position may require some travel to Elko, Nevada
Case Management &amp; Client Support<ul><li>
Conduct client intakes and needs assessments to identify goals, barriers, Medicare eligibility, coverage gaps, and healthcare access needs.</li><li>
Provide individualized case management through regular check-ins and follow-up support.</li><li>
Deliver tailored Medicare counseling, including enrollment support, plan comparison, and coverage optimization.</li><li>
Advocate for client eligibility and participation in healthcare, housing, financial assistance, and social service programs.</li><li>
Assist clients in resolving issues with Medicare benefits, claims, billing, denials, or appeals.</li><li>
Provide crisis intervention and immediate problem-solving to address urgent needs.</li><li>
Coordinate transportation, childcare, and other logistical support to prevent service interruptions.</li><li>
Collaborate with the Program Manager, Program Coordinators, call center representatives, and service navigators to ensure continuity of care and successful client outcomes.</li></ul>
Self-Advocacy &amp; Skills Building<ul><li>
Coach clients in self-advocacy, communication, and problem-solving strategies to strengthen independence.</li><li>
Support clients in navigating community systems, agencies, Medicare programs, and service provider networks.</li><li>
Conduct service plan reviews and update goals and interventions based on progress and emerging needs.</li><li>
Empower clients to build confidence and sustain engagement in services through education and skill development.</li><li>
Educate clients on Medicare coverage options, rights, responsibilities, and healthcare decision-making.</li></ul>
Documentation &amp; Data Tracking<ul><li>
Maintain accurate and confidential case records, documenting all client interactions, service outcomes, and Medicare-related support in the approved CRM or case management system.</li><li>
Track service utilization, Medicare counseling activities, and progress toward individualized goals.</li><li>
Analyze data to identify patterns and trends in service access, retention, barriers, and Medicare utilization.</li><li>
Ensure compliance with funding, confidentiality, organizational reporting requirements, and MAP documentation standards.</li><li>
Prepare summaries and updates for quarterly and annual program reports.</li><li>
Ensure all client files meet federal and state MAP requirements for accuracy and confidentiality.</li></ul>
Community Engagement &amp; Outreach<ul><li>
Build and maintain strong relationships with service providers, employers, healthcare organizations, and community agencies.</li><li>
Collaborate with partner organizations to facilitate referrals and resolve service disruptions.</li><li>
Support outreach efforts by attending community events, presenting at senior centers, disability resource fairs, and distributing program materials.</li><li>
Represent the Access to Services Program and Medicare Assistance Program at outreach events, community meetings, and trainings.</li><li>
Advocate for improved access, inclusion, and service delivery within community systems.</li><li>
Educate clients and community members about available programs, resources, support networks, and Medicare benefits.</li></ul>
Program Evaluation &amp; Continuous Improvement<ul><li>
Support program evaluation through client satisfaction surveys, case outcomes, and service delivery metrics.</li><li>
Participate in quality assurance activities and program improvement initiatives.</li><li>
Report trends, client barriers, or policy issues to the Program Manager and Program Coordinator for advocacy and system-level change.</li><li>
Collaborate with internal staff to identify opportunities to streamline services and enhance client experiences.</li></ul>
Compliance &amp; Certification<ul><li>
Maintain required certifications and trainings (e.g., FERPA, HIPAA, Mandated Reporter) as directed by the Program Manager.</li><li>
Participate in training and certification as required by federal or state Medicare Assistance Program guidelines.</li><li>
Follow organizational policies and funding requirements to ensure all services meet compliance standards.</li><li>
Uphold confidentiality, ethical practices, and risk management procedures in all aspects of service delivery.</li><li>
Report any compliance concerns or client safety issues promptly.</li><li>
Perform other duties as assigned to support program operations and organizational goals.</li></ul>
Requirements:

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:<ul><li>
Strong case management, advocacy, and crisis intervention skills.</li><li>
Knowledge of healthcare systems, Medicare programs, housing, employment, and social service systems.</li><li>
Ability to provide tailored Medicare counseling, plan comparison, and benefits navigation.</li><li>
Ability to build trust and rapport with diverse clients, including Deaf, Hard of Hearing, DeafBlind, and Disabled adults.</li><li>
Excellent interpersonal, written, and verbal communication skills.</li><li>
High cultural competency and understanding of marginalized or underserved populations.</li><li>
Proficiency in documentation, data tracking, CRM systems, and service reporting.</li><li>
Strong organizational and problem-solving abilities.</li><li>
Ability to work collaboratively with call center representatives, service navigators, and community partners.</li><li>
Ability to communicate effectively in American Sign Language (ASL) preferred or willingness to develop ASL proficiency.</li><li>
Commitment to CSD's values of equity, inclusion, empowerment, and community service.</li></ul>
Qualifications<ul><li>
Bachelor's degree in Human Services, Social Work, Gerontology, Rehabilitation Counseling, or a related field; equivalent experience may be considered.</li><li>
Minimum of two (2) years of experience in case management, client advocacy, or social services.</li><li>
Experience working with Deaf, Hard of Hearing, or IDD populations strongly preferred.</li><li>
Experience in Medicare counseling, benefits navigation, or healthcare access programs preferred.</li><li>
Experience in community-based programs, healthcare navigation, or service coordination.</li><li>
Willingness to obtain Medicare Assistance Program certification within six (6) months of hire.</li><li>
Valid driver's license and reliable transportation required.</li><li>
Flexibility to work on occasional evenings or weekends for outreach or client needs.</li></ul></div>

Case Manager (Medicare Assistance), Reno

Valley Behavioral Health

<div>Description:

Pay: dependent on certification status (see below)<ul><li>
Uncertified Case Managers start at $17.50 - Uncertified Case Managers will obtain certification within the first 90 days and pay will be increased</li><li>
Certified Case Manager range starts at $18.75 - Certified CM pay is calculated based on years of certified experience.</li></ul>
Schedule: Monday-Friday | 9am-5pm
Program: ACT
Benefits Highlights<ul><li>
On-Demand Pay allows access to a portion of earned wages before the usual payday.</li><li>
Time off includes 15 days of annual accrued paid time off, which increases by one day with each year of service, 11 paid holidays, 2 wellness days, and paid parental leave.</li><li>
Full-time and part-time (30+ hours) team members are eligible for health, dental, vision, life &amp; disability insurance, accident, hospital indemnity, critical illness, legal, auto, home, and pet insurance.</li><li>
Your out-of-pocket medical costs of up to $2000 for individuals and $4000 for families may qualify for reimbursement through our Garner HRA. In addition, based on the medical plan you choose, you can utilize pre-tax dollars to pay for eligible healthcare costs with an HSA, which includes a company match of up to $900 for individuals and $1800 for a family.</li><li>
We help our team members with tuition reimbursement, new licensure reimbursement, and career training and development. Valley also participates in Utah and federal student loan forgiveness programs.</li><li>
Our discounts and perks program provides more than $4500 in savings on everything from pizza to the zoo to movie tickets and oil changes!</li><li>
401(k) retirement program allows for both pre-tax and post-tax contributions and includes a company match up to 6% of your annual salary.</li></ul>
Why Valley?
Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong in a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.
Job Summary &amp; Deliverables
The Case Manager I is a certified position that provides targeted case management and psychosocial rehabilitative services as indicated by the care plan to support clients to meet their individualized goals. Certified Case Managers are responsible for utilizing evidence-based practices, meeting fiscal responsibilities and ensuring that regulatory compliance and organizational standards are met.<ul><li>
Provides targeted case management services as described by the Medicaid manual</li><li>
Supports clients in following individualized care plans and identifying case management goals</li><li>
Completes documentation on services provided within Valley&rsquo;s standards</li><li>
Meets productivity expectations as assigned by supervisor</li><li>
Observes and collects client urine samples as necessary</li><li>
Transports clients to appointments as necessary</li></ul>
Requirements:

Education<ul><li>
High School diploma or equivalent</li></ul>
Experience<ul><li>
None - see Preferred Qualifications</li></ul>
Licenses/Certification<ul><li>
Case Manager certification</li><li>
CPR certification</li><li>
Valley de-escalation certification</li><li>
Driving positions require a minimum age of 21 and a current driver&rsquo;s license</li></ul>
Preferred Qualifications<ul><li>
One year social services or behavioral health experience</li><li>
Bachelor&rsquo;s degree in Social Services, Psychology, or related field</li></ul></div>

Case Manager | ACT

MERIT RESOURCE SERVICES

Location: Yakima / EllensburgDescriptionJoin MERIT Resource Services team as a Peer Specialist Recovery Navigator, giving hope and sharing your own journey of recovery through lived experiences. Make a difference in the community by supporting substance use disorder-based case management and alternative to jail and prosecution. The outreach coordinator and case manager positions will overlap working with police and prosecutors to accept referrals and divert individuals from the criminal justice system. Recovery Navigators will work with community partners to coordinate approaches and encourage referrals.Outreach Coordinator Provide field-based response and outreach to referrals as quickly as possible with emphasis on building a peer supported relationship and taking care of the individuals basic needs first. Provide person-centered and recovery-oriented services designed to avoid unnecessary hospitalization, incarceration, institutionalization or out of home placement.Case Manager Provide intensive field-based case management that meets the individual&rsquo;s needs by increasing protective factors while decreasing risk factors through a person-centered, participant driven decision making process. Develop and implement an individual intervention plan that includes all resources regardless of provider and not restricted by existing contracts. Provide trauma informed care and culturally relevant services while coordinating with existing providers to avoid unnecessary and duplicative services.Major Responsibilities<ul><li>Acts as a role model, mentor, and ally to program participants under the supervision of the Recovery Navigator Program Manager employed by MERIT.</li><li>Outreach Coordinator -provide a brief wellbeing screening during initial interactions. Provide warm hand-offs to supportive services and follow up with individuals who have disengaged with Recovery Navigator case management services.</li><li>Case Manager- Provide a warm hand off when referrals are made to external services and participation/advocacy at those appointments when requested by the individual being served. Provide all case management classifications within the Recovery Navigator Program Uniform Standards. Provide assistance with initial screening, releases of information, consent to coordinate care and treatment, and follow the Substance Use Disorder Consent Management Guidance provided by the Health Care Authority.</li></ul>&middot; All daily outreach and case management contacts must be clinically documented and include dates and times of service, client demographics, referral source, date and time of referral, type of referral, location, and follow-up/disposition.<ul><li>Coordinates with program Substance Use Disorder Professionals (SUDP&rsquo;s), Mental Health Professionals (MHP&rsquo;s), law enforcement, corrections/hospital staff, community providers, and family/natural supports to increase the likelihood of continued safety, health, and stability of the program participant.</li><li>Provide harm reduction-based support and encouragement to program participants as an individual with lived experience in working toward a path of recovery.</li></ul>BenefitsMERIT provides comprehensive benefits for full-time employees including medical/dental/vision plan options, retirement plan options, a generous PTO package, and more.QualificationsExperience and Education<ul><li>Applying for or currently has a Washington State certification as a Certified Peer Counselor.</li><li>Applying for or currently has a Washington State licensure as an Agency Affiliated Counselor.</li><li>Two (2) years working as peer counselor is preferred.</li><li>Lived experience with a substance use disorder and active in recovery.</li><li>Must be able to pass required background checks as required by MERIT contractual requirements.</li><li>Current Washington State Driver's License and proof of insurance. Satisfactory Motor Vehicle Report required.</li><li>Ability to utilize a personal computer with applicable software to successfully perform essential job functions of the position including word processing, spread sheet, analysis, information retrieval, and tracking.</li></ul>Skills and Abilities<ul><li>Familiarity and knowledge of best practices for substance use disorder treatment and prevention programs, mental health, and developmental disabilities programs as well as with local social service agencies.</li><li>Ability to establish and maintain trusting and supportive relationships as well as provide inspiration and motivation to individuals transitioning toward recovery.</li><li>Strong written and verbal communication skills, as well the ability to work with people of diverse backgrounds and/or cultures.</li><li>Ability to foster collaboration and teamwork with program participants, other staff, fire and rescue, law enforcement, county corrections facility staff and outside agencies.</li><li>Ability to accurately meet documentation requirements, in a timely fashion.</li><li>Ability to respectfully manage differences, opposing perspectives, opinions, and interests.</li><li>Ability to remain flexible and adaptable to change.</li></ul>Working Conditions<ul><li>Work is generally performed out in the community. Requires travel to a variety of community locations.</li><li>Requires transportation of clients in fleet vehicle.</li><li>May require availability to work flexible hours.</li><li>Minimal physical exertion is required. May be required to lift or move boxes/equipment weighing up to 25 lbs.</li></ul>Job Type: Full-timePay: $36,961.60 - $49,673.30 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you active in Recovery and have lived experience as an addict?</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Recovery Navigator Peer Specialist

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