arabic customer service specialist Jobs in Manama

arabic customer service specialist

assistant manager, operational risk - arab banking corporation Jobs in Manama

assistant manager, operational risk - arab banking corporation

cctv monitoring & branch compliance officer Jobs in Manama

cctv monitoring & branch compliance officer

compliance officer & mlro - bank abc islamic - arab banking corporation Jobs in Manama

compliance officer & mlro - bank abc islamic - arab banking corporation

credit administration officer - arab banking corporation Jobs in Manama

credit administration officer - arab banking corporation

compliance officer mlro bank abc islamic arab banking corporation

Jobs via eFinancialCareers

<div>
 Bank ABC Islamic seeks to seeks to recruit a Compliance &amp; MLRO in the Bank ABC Islamic based in our Head Office, in Bahrain.
 <br/>
 <br/>
 This position will be responsible to implement and operationalize with the policies and procedure including on financial crime compliance, and assist with building and ensuring Group framework to track, analyze, digest and implement applicable regulations across ABC head office and units. As a Compliance Officer, the incumbent will be responsible for oversight of the Bank's compliance with the requirements of the CBB and other applicable laws and regulations. Ensure that the Bank complies with the CBB Rules, AML Law and any other applicable AML/CFT legislations at all times.
 <br/>
 <br/>
 The Compliance Officer &amp; MLRO will report functionally to the Board of Directors or the relevant Board Committee, and administratively to the CEO with a matrix reporting line to Head of Group Compliance.
 <br/>
 <br/>
 <strong>
  Responsibilities of the role:
  <br/>
  <br/>
 </strong>
 The job holder will be responsible for:
 <br/>
 <br/>
 <ul>
  <li>
   Oversight of the Bank's overall compliance with the requirements of the CBB and other applicable laws and regulations; and adherence to the relevant Group-wide Policies, Standards and Procedures
  </li>
  <li>
   Raising awareness, and providing training for the Bank's staff on compliance issues. This includes circulation of CBB new or updated rules
  </li>
  <li>
   Performing the necessary quality assurance tests to ensure that the Bank is not in breach of any of the CBB Rulebook requirements
  </li>
  <li>
   Ensuring that the Bank complies with the requirements of Financial Crime Module of the CBB Rulebook, AML Law and any other applicable AML/CFT legislation and regulations
  </li>
  <li>
   Establishing and maintaining the Bank's AML/CFT policies and procedures
  </li>
  <li>
   Ensuring day-to-day compliance with the Bank's own internal AML/CFT policies and procedures or those issued by the Group
  </li>
  <li>
   Ensure that the Bank has the necessary resources / systems to facilitate compliance with CBB AML rules and requirements
  </li>
  <li>
   Ensuring that the Bank maintains all necessary CDD, transactions, STR and staff training records for the required periods
  </li>
  <li>
   Acting as the Bank's main point of contact in respect of handling internal suspicious transactions reports from the Bank's staff, and as the main contact for the Financial Intelligence Unit, the CBB and other concerned bodies regarding AML/CFT
  </li>
  <li>
   Making external suspicious transactions reports to the Anti-Money Laundering Unit and Compliance Directorate
  </li>
  <li>
   Taking reasonable steps to establish and maintain adequate arrangements for staff awareness and training on AML/CFT matters
  </li>
  <li>
   Provide the necessary guidance to stakeholders on AML-related issues
  </li>
  <li>
   Monitor's Bank's adherence to relevant national and international sanction programs
  </li>
  <li>
   Report to Managing Director any critical money laundering issues requiring the attention of Senior Management such as control weaknesses, potential or actual breaches of AML regulations/laws
  </li>
  <li>
   Producing annual reports on the effectiveness of the Bank's AML/CFT controls, for consideration by senior management
  </li>
  <li>
   Assume other MLRO responsibilities as updated or modified from time to time by the CBB or Group
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Areas Of Knowledge, Qualification And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 7 years' experience in the banking industry of which at least 3 year experience in an anti-money laundering or anti- money laundering related role
  </li>
  <li>
   Minimum of Bachelors Degree in Banking/Financial related major
  </li>
  <li>
   Holder of a professional compliance certification such as Certified Anti-Money Laundering Specialists (ACAMS), ICA Diploma in Governance, Risk and Compliance (GRC) or Credited Certificate in Compliance and AML (i.e. ICA Diploma in AML/ ICA Diploma in Financial Crime Prevention/ ICA Diploma in Compliance and Financial Crime)
  </li>
  <li>
   Adequate knowledge of AML &amp; CFT, Islamic products, bank's operations and procedures, general knowledge of Sharia guidelines, communication and interpersonal skills, presentation skills, PC literacy.
  </li>
  <li>
   Spoken and written Arabic &amp; English languages.
  </li>
  <li>
   The Compliance Officer and MLRO functions are categorized by the CBB as "Controlled Functions", they have to be occupied by an "Approved Persons", and require certain qualifications and core competencies, which are listed in Appendix TC-1 of Training &amp; Competency Module of the Rulebook (Volume 2).
  </li>
  <li>
   Exemplary integrity, ethics, independence and resilience.
  </li>
  <li>
   Strong analytical skills
  </li>
  <li>
   Clear written and spoken communications
  </li>
  <li>
   Strong background and understanding of key and applicable FC laws and regulations as well as risks and controls
  </li>
  <li>
   Strong time management skills
  </li>
  <li>
   Able to work in a dynamic environment while managing change
  </li>
  <li>
   Self-motivated and able to be accountable for completing tasks
  </li>
 </ul>
</div>


Compliance Officer & MLRO - Bank ABC Islamic - Arab Banking Corporation

<div>
 Bank ABC seeks to recruit a Credit Administration Officer in the Head Office Credit Department based in our Head Office in Bahrain.
 <br/>
 <br/>
 The Credit Administration Officer will be responsible for overseeing and managing the overall credit administration function in Bank ABC Head Office. This includes managing the credit documentation process, coordinating with internal stakeholders on credit matters and ensuring compliance with regulatory guidelines.
 <br/>
 <br/>
 <strong>
  Responsibilities of the role:
  <br/>
  <br/>
 </strong>
 Reporting to the Head of Head Office Credit Administration, the job holder will be responsible for the following:
 <br/>
 <br/>
 <ul>
  <li>
   Assist line manager to design and maintain credit administration policies and procedures in accordance with the regulatory requirements and industry best practices.
  </li>
  <li>
   Manage the credit documentation process, ensuring that all credit files are complete and accurate and comply with bank policies and regulatory guidelines.
  </li>
  <li>
   Work closely with credit risk, business and product teams to monitor and manage credit quality and portfolio risks and advise on post credit approval matters.
  </li>
  <li>
   Ensure credit files are maintained in an orderly, up-to-date, and easily retrievable manner.
  </li>
  <li>
   Maintain effective relationships with internal stakeholders in different functions across the bank, including credit, legal, compliance, operations, and risk management, to support and enhance the credit administration function.
  </li>
  <li>
   Maintain good relationships with external stakeholders, such as external auditors
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Areas Of Knowledge, Qualification And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A minimum of 5 years of in wholesale banking, with at least 3 years in a credit administration environment.
  </li>
  <li>
   Bachelor's degree in finance, accounting, business administration, or a related field
  </li>
  <li>
   Strong analytical skills, including the ability to extract, analyse, and handle large amounts of data in a timely manner
  </li>
  <li>
   Good understanding of credit risk management concepts and principles
  </li>
  <li>
   Good understanding of regulatory requirements related to credit administration
  </li>
  <li>
   Excellent PC skills, particularly MS office and ability to present information
  </li>
  <li>
   Strong communication skills and interpersonal skills, and the ability to collaborate effectively with internal and external stakeholders.
  </li>
  <li>
   Ability to function under pressure in a fast-paced, dynamic environment.
  </li>
  <li>
   Work as a team member, good communication and presentation skills, accountability, transparent and open.
  </li>
  <li>
   Good organizational skills
  </li>
  <li>
   Good analytical and problem solving skills
  </li>
  <li>
   Good creative and innovative thinking skills
  </li>
  <li>
   Ability to work accurately, under high pressure within fixed and short timeframes, managing work deliverables
  </li>
 </ul>
</div>


Credit Administration Officer - Arab Banking Corporation

RTC-1 Employment Services

The Role
<br><b>Position Title:</b> Operations Manager – Islamic Bank Employment Type: Full Time Salary: up to 2,100 BHD all-inclusive plus competitive family benefits, allowance, and bonus structure Job Location: Seef Bahrain About the Client: One of the leading global institutions with strong regional presence across the UAE, Bahrain, and Sudan, known for driving innovation in Islamic and corporate banking. · Support the Head of Operations in delivering high-quality client services, resolving issues efficiently, and ensuring smooth day-to-day operations across departments. · Maintain strong client relationships by providing accurate, timely service, identifying process improvements, reducing risks, and enhancing internal controls. · Ensure full compliance with Islamic banking policies, corporate procedures, and operational standards, including proper documentation, verification, and adherence to departmental goals. · Contribute to developing and refining products and processes by sharing best practices, assisting with testing, and recommending enhancements to systems, workflows, and methodologies
<br><br>
Requirements
<br><ul>
<li>Must have excellent verbal and written English & Arabic communication skills - Bachelor’s degree in Banking & Finance or Accounting or any related field; Certifications related to Trade Finance or Banking Operations are added advantage - At least 8 years' experience in the banking industry with at least 5 years in leading banking organization - Practical knowledge of SWIFT, SafeWatch, and core banking systems (iMal preferred); strong understanding of international payments, AML/KYC/OFAC/FATF regulations; and solid experience in Trade Finance, Money Market transactions, and NOSTRO/VOSTRO account management.</li>
</ul>
About the company
<br>RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Operations Manager – Islamic Bank

<div>
 Bank ABC seeks to recruit a Credit Support Officer in the Head Office Credit Department based in our Head Office, in Bahrain.
 <br/>
 <br/>
 The Credit Support Officer will be a second line of defense. The role will mainly comprise the following categories:
 <br/>
 <br/>
 <ul>
  <li>
   Credit Support
  </li>
  <li>
   Credit Reporting &amp; MI
  </li>
  <li>
   Portfolio Activity
  </li>
  <li>
   Risk-related project management
  </li>
  <li>
   Developmental
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities of the role:
  <br/>
  <br/>
 </strong>
 Reporting to the Head of Policy, Procedures, Portfolio Review &amp; Credit Support , the job holder will:
 <br/>
 <br/>
 <strong>
  Effective support for GCC CAF processing &amp; pre-GCC / GCC meetings:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Timely circulation of Credit Application Forms (CAFs), tracking, follow-up and completion of GCC/HOCC voting process. This includes CMS, printed or email CAFs;
  </li>
  <li>
   Manage GCC committee diaries and agendas. Collating material for voting members and other logistic support;
  </li>
  <li>
   Maintain GCC meeting minutes and support for the same;
  </li>
  <li>
   Maintain GCC Action Points and periodic updates including follow through with action owners; and
  </li>
  <li>
   Periodic reporting to GCC on action items and escalation as appropriate.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Timely, accurate and complete Credit Reporting &amp; MI:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitoring and Reporting of Large Exposures;
  </li>
  <li>
   KRIs/KPIs and ARC Objectives reporting;
  </li>
  <li>
   Annual Reviews Tracking and follow-up;
  </li>
  <li>
   GCC Action Point reporting, follow-up and update;
  </li>
  <li>
   Support CBB Quarterly Submissions;
  </li>
  <li>
   Concentration thresholds monitoring report;
  </li>
  <li>
   Different portfolio cuts - such as: Top Names, Private Corporates, SMEs and Names of Concern.
  </li>
  <li>
   Risk Ratings &amp; IFRS staging trends and migration;
  </li>
  <li>
   Support any ad-hoc portfolio review or MI reporting, as and when required;
  </li>
  <li>
   Assist in the update of data (e.g. CMS), as and when required; and
  </li>
  <li>
   As and when required, act as the key liaison between the Credit Risk Management, Group Finance, Group Ops, and Wholesale Banking reporting teams and Group Credit;
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Effective Portfolio Review &amp; Credit Support:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage Group Credit Monitoring &amp; Portfolio Forums, and any other ad-hoc meetings, forums and committees (including key activities such as: agenda, action points &amp; minutes);
  </li>
  <li>
   Assist with country limits adjustments and updates;
  </li>
  <li>
   Timely and accurate generation of portfolio dashboards and relevant reporting;
  </li>
  <li>
   Assist with the design of Power-BI portfolio dashboards and risk reporting;
  </li>
  <li>
   Assist with implementation &amp; update of credit &amp; risk PSPs and communication to the units;
  </li>
  <li>
   Escalation and follow-up of past due payments and any other account irregularities;
  </li>
  <li>
   Assist with management of service subscriptions, such as Rating Agencies contract;
  </li>
  <li>
   Assist with Audit, GAQR, RCSA, OP Risk, IFRS 9, Group Credit, IFRS 9 requirements, reports &amp; issues, ensuring timely submission &amp; closure; and
  </li>
  <li>
   Administrative support for the sourcing and consolidation of Accounts Requiring Close Monitoring (ARCM) returns, Stage 3 and Stage 2 names, extracting trends and top names;
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Employee engagement, Projects &amp; Development:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure completion of all mandatory courses and at least participated in one project;
  </li>
  <li>
   Support the wider CRG team to deliver the overall department objectives;
  </li>
  <li>
   Ensure regular, open and transparent discussion regarding achievements and development areas for both deliverables (What) and behaviours (How) throughout the year;
  </li>
  <li>
   Ensure the code of conduct, regulatory conduct rules and the Bank's values are role-modelled and reinforced within the team at all times;
  </li>
  <li>
   Ensure appropriate team coverage, handover &amp; back-ups in case of absence;
  </li>
  <li>
   As and when required, support credit and risk projects from the reporting, procedures, UAT testing and governance scheduling point of view;
  </li>
  <li>
   Seeking out feedback and acting upon it;
  </li>
  <li>
   Ensure own skills are current and that courses are completed on areas requiring development; and
  </li>
  <li>
   Ensure that the reporting and governance structures are maintained at all times
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Areas Of Knowledge, Qualification And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8 years in banking of which at least the last 4 years should be in a retail portfolio management role involving developing credit MIS reports
  </li>
  <li>
   3-5 years' experience, preferably with an international bank.
  </li>
  <li>
   A minimum of Bachelors Degree with an element of MIS, Finance or equivalent.
  </li>
  <li>
   Professional Certificate in Risk is preferrable.
  </li>
  <li>
   Good organization skills to efficiently handle committee logistics, manage requests from Credit &amp; Business, and ensure timely reporting, escalation, and follow-up Good knowledge of credit systems and Risk Reporting;
  </li>
  <li>
   Understanding of Credit and Business functions and relevant processes;
  </li>
  <li>
   Proficiency in Microsoft Office suite, such as use of Excel and PowerPoint, and preferably Power BI;
  </li>
  <li>
   Good understanding of key risks and relevant data points;
  </li>
  <li>
   Good data analytical skills, including data manipulation and visualization;
  </li>
  <li>
   Understanding of the content, origination, preparation and publication of reports produced in the bank impacting on credit risk
  </li>
 </ul>
</div>


Credit Support Officer - Arab Banking Corporation

<div>
 Bank ABC seeks to recruit an Assistant Manager, Operational Risk in the Group Operational Risk Management Department based in our Head Office, in Bahrain.
 <br/>
 <br/>
 The Assistant Manager, Operational Risk will be required to contribute to the development and implementation of operational risk framework across the ABC Group and provide second-line oversight and challenge to the management of operational risk by the first line, across the group and in Bahrain.
 <br/>
 <br/>
 This includes:
 <br/>
 <br/>
 <ul>
  <li>
   Engaging with the first line on identification, assessment, and mitigation of operational risk
  </li>
  <li>
   Facilitate implementation of the group-wide framework for management of operational risk in Bahrain and other Units
  </li>
  <li>
   Collaborate with other second line non-financial Risk Departments on matters related risk management
  </li>
  <li>
   Representing risk in efforts to launch new products, change processes, implement systems, etc.
  </li>
  <li>
   Analysis of risk data and translating same in action plans
  </li>
  <li>
   Reporting of risks and status of risk management
  </li>
  <li>
   Preparation for Operational Risk Committees
  </li>
  <li>
   Raising awareness and promoting best practices for the management of operational risk.
  </li>
  <li>
   Assistance with the further development of the framework for the management of operational risk
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities of the role:
  <br/>
  <br/>
 </strong>
 Reporting to the Operational Risk Manager, the job holder will be responsible for the following:
 <br/>
 <br/>
 <ul>
  <li>
   Draft the Group Policies, Standards and Procedures (PSPs) and supporting tools and ensure effective implementation through providing training
  </li>
  <li>
   Facilitate the management of operational risk across the Units.
  </li>
  <li>
   Implementation of the group-wide framework for the management of operational risk;
  </li>
  <li>
   Organization and facilitation of risk management workshops;
  </li>
  <li>
   Coordination and facilitation of the implementation of the various policies and procedures in the Units
  </li>
  <li>
   Assistance with the identification of risks and the definition of appropriate controls;
  </li>
  <li>
   Assistance with development of action plans to mitigate risks
  </li>
  <li>
   Challenging / testing the effectiveness of controls;
  </li>
  <li>
   Analysis of risk data such as loss events and other incidents, KRIs, etc. and ensuring that they are translated into appropriate action;
  </li>
  <li>
   Investigating risk events and incidents;
  </li>
  <li>
   Following up on completion of action plans
  </li>
  <li>
   Review - and approve - local policies &amp; procedures to ensure compliance with group standards and policies
  </li>
  <li>
   Provide day-to-day training and support to the first and second line and the Units for the management of operational risk.
  </li>
  <li>
   Develop and conduct training on Operational Risk for various stakeholders
  </li>
  <li>
   Responsible for various Initiatives including Incident Management, Key Risk Indicators, RCSAs as required etc
  </li>
  <li>
   Involved with the ICAAP Process in order to assess adequacy of operational risk capital
  </li>
  <li>
   Engage on various initiatives such as process improvements and enhancements as required
  </li>
  <li>
   Quality control of the various ORM projects (i.e. the reliability of the results of the various risk management projects reported to the Operational Risk Committees and Board Risk Committees both at the local level and at the group level)
  </li>
  <li>
   Participate in the review of new products and change management projects (e.g. outsourcing of processes) to ensure that the inherent risks are assessed and mitigated prior to launch/implementation
  </li>
  <li>
   Ensure that the management of operational risk is aligned to other non-financial risks (Compliance, IT Risk, BCM, Audit
  </li>
  <li>
   Cooperation with other risk and control functions to ensure that all non-financial risks are adequately managed
  </li>
  <li>
   Analyze data related to Operational risk in providing insights
  </li>
  <li>
   Prepare / oversee the preparation of actionable (consolidated) risk reports for the various internal and external stakeholders.
  </li>
  <li>
   Reporting ORM matters to the local/group senior management, the local/group ORCO, the local/group Board Risk Committee, etc. and to the local (host") regulators.
  </li>
  <li>
   Reporting on the progress against the approved operational risk management planning
  </li>
  <li>
   Develop trainings, conduct necessary training and provide guidance to the risk managers in the Unit, subsidiaries, branches and rep offices on all aspects of the management of operational risk management
  </li>
  <li>
   Disseminate - and explain - policies and procedures for the management of operational risk to the various stakeholders in the Unit
  </li>
  <li>
   Acting as point of contact for local external auditors and regulators in operational risk matters.
  </li>
  <li>
   Serving as secretary of the local ORCO.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Areas Of Knowledge, Qualification And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A minimum of 5 years of relevant banking experience.
  </li>
  <li>
   Bachelor/ Master's degree from a reputable university or acceptable equivalent
  </li>
  <li>
   Extensive second-line experience providing operational risk oversight in a global/ regional bank.
  </li>
  <li>
   Advanced level understanding of business processes, business applications, technology infrastructure related to commercial credits and/or trade finance and/or trading &amp; sales business, risk or support function gained preferable through first line experience
  </li>
  <li>
   Excellent understanding of the CBB requirements for Operational Risk Management (OM-1) and familiarity with international regulatory environment in different countries where ABC group operates, best practices and industry standards (COSO, ISO)
  </li>
  <li>
   Advanced knowledge of operational risk discipline, and various non-financial risk types including information security, business continuity and disaster recovery, compliance, third-party etc;
  </li>
  <li>
   Strong practical experience developing and implementing risk and control frameworks, tools, and methodologies
  </li>
  <li>
   Strong written &amp; oral communication / presentation skills;
  </li>
  <li>
   Proficient in English &amp; Arabic
  </li>
  <li>
   Good time-management skills;
  </li>
  <li>
   Driven, Self-motivation and leadership attributes;
  </li>
  <li>
   People management and relationship skills;
  </li>
  <li>
   Experience leading business critical projects
  </li>
 </ul>
</div>


Assistant Manager, Operational Risk - Arab Banking Corporation

<div>
 <strong>
  Job Purpose:
  <br/>
  <br/>
 </strong>
 Daily P&amp;L monitoring, preparation of MIS reports, compilation of Budgets/forecasts and perform other ad hoc project tasks / financial analysis for Group Finance in supporting financial reporting / mis requirements for businesses (Group WB &amp; Treasury business lines). Job also includes participating in system upgrades/testing from a Group Finance perspective.
 <br/>
 <br/>
 <strong>
  Principal Responsibilities, Accountabilities and Deliverables of Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in production of monthly Business Performance Packs including daily P&amp;L, flash reports, and Monthly Performance Packs.
  </li>
  <li>
   Assist in preparing Liabilities / cash management reporting and monitoring of application of FTP in line with approved methodology.
  </li>
  <li>
   Assist in preparation of Business KPIs to facilitate monitoring of progress in Strategic initiatives
  </li>
  <li>
   Assist in data collation from core systems, external systems to investigate any anomalies and preparation of ad hoc analysis of financial information as required.
  </li>
  <li>
   Assist in production of ABC Libya performance reports.
  </li>
  <li>
   Support IT Projects involving Group Finance (EDW, new core banking). Participate in the UAT, assist with UAT Documentation of the accounting results and other related requirements from the project.
  </li>
  <li>
   Reconciliation: Doing a deep dive in the core banking system for any data related issues for income/exposures/any other pillar impacting the Wholesale banking performance
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job requirements:
  <br/>
  <br/>
 </strong>
 <strong>
  Knowledge:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent PC skills, particularly MS Office and ability to present information.
  </li>
  <li>
   Good Communications/interpersonal skills.
  </li>
  <li>
   Good degree of analytical and problem-solving skills.
  </li>
  <li>
   Basic understanding of IFRS requirements.
  </li>
  <li>
   Advantage: Understanding of Banking products and the related market dynamics.
  </li>
  <li>
   Advantage: Awareness of Performance Management too
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education/Certifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accounting Degree / Pursuing professional qualification (CFA, CPA, CA, ACCA etc)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2-4 years of experience in Banking, other Financial Institution or Big 4
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personal Attributes:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Constantly eager to learn &amp; develop.
  </li>
  <li>
   Self-motivated.
  </li>
  <li>
   Good communication skills.
  </li>
  <li>
   Advanced problem-solving skills
  </li>
 </ul>
</div>


Financial Analyst - Arab Banking Corporation

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>44890
</div></div></div></div><div><div><div><div><b>Job Location: </b>Manama, BHR
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Fixed Term Worker
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>04/12/2025
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>18/12/2025
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
As a <b>Branch Sales and Service Executive</b> at Standard Chartered in Manama, Bahrain, you will play a pivotal role in driving inbound and outbound sales activities, primarily targeting new-to-bank (NTB) clients across various segments. Your core focus will be engaging employees of corporate clients where the bank has established partnerships, utilizing on-site marketing events, roadshows, and employee lists provided by those corporate partners.</p><br>
<p></p>
<p>
You will start by promoting essential payroll account services and anchor products relevant to your role, with an opportunity to progressively expand your portfolio to the full suite of retail banking products. Your efforts will build trusted relationships, enhancing customer loyalty and maximizing product penetration.</p><br>
<p></p>
<p>
This position requires you to navigate complex processes including remote Know Your Customer (KYC) verification, accurate and error-free documentation, and adherence to operational standards ensuring compliance with all regulatory and bank-specific policies.</p><br>
<p></p>
<p>
Overall, this role contributes significantly to the bank's growth strategy by combining strategic engagement, meticulous process management, and exemplary customer service in a dynamic banking environment. Joining us means taking ownership to deliver high-quality outcomes while upholding the highest standards of ethics and professionalism.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><p><b>
Client Engagement and Sales Delivery:</b></p>
<ul>
<li>Proactively connect with identified corporate employees to introduce and explain banking propositions thoroughly.</li>
<li>Apply needs-based selling techniques with a strong customer segmentation focus to meet diverse client requirements.</li>
<li>Conduct in-person meetings and roadshows to strengthen client relationships and increase service adoption rates.</li>
<li>Set up anchor products and initiate cross-selling conversations to broaden client engagement with the bank's offerings.</li>
<li>Educate clients on utilizing digital banking platforms, ATM services, and client centers for seamless transaction experiences.</li>
<li>Deepen customer relationships by maximizing product penetration and service satisfaction.</li></ul><br>
<p></p>
<p><b>
Compliance and Risk Management:</b></p>
<ul>
<li>Maintain strict adherence to all internal policies, procedures, and local regulatory requirements relevant to retail banking services.</li>
<li>Conduct Customer Due Diligence (CDD), Money Laundering Prevention (MLP), and Treating Customers Fairly (TCF) with thorough diligence.</li>
<li>Ensure real-time awareness and compliance with all anti-fraud, anti-money laundering, and KYC policies, reporting any suspicious activities immediately.</li>
<li>Commit to zero tolerance on any form of fraud or misrepresentation and participate actively in all required training programs to stay updated on compliance standards.</li>
</ul></div></div><div><div><div><b>Skills and Experience</b></div>
</div><div><ul><li>In-depth <b>Product Knowledge</b> across retail banking products, including payroll accounts and anchor services.</li>
<li>Excellent <b>Communication Skills</b> with ability to clearly articulate bank propositions and tailor messaging to diverse client segments.</li>
<li>Strong understanding of <b>Process and Quality Control</b> to ensure error-free customer applications and compliance with operational standards.</li>
<li>Well-informed on <b>Market Knowledge</b> specific to corporate banking clients and employee engagement strategies within the Bahraini banking sector.</li>
<li>Demonstrated ability to manage multiple client interactions efficiently while maintaining high levels of accuracy and client satisfaction.</li>
<li>Proficiency in digital tools and platforms related to banking operations and customer relationship management is preferred.</li>
</ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><ul><li><b>Education:</b> Bachelor's Degree in Business, Finance, Marketing, or related fields.</li>
<li><b>Training:</b> Completion of Financial Advisory Programme (FAP) with certifications in FAP 1, Module 1, and Modules 2 or 3-5 years' relevant experience in the financial sector.</li>
<li><b>Languages:</b> Fluency in English and Arabic is required for effective communication with diverse clients and stakeholders.</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
Standard Chartered is a leading international bank with a presence spanning over 170 years, combining the agility of a nimble bank with the strength to create significant impact. We are committed to positively influencing the lives of our clients, the communities we serve, and our employees. We embrace challenges and constantly seek new opportunities for improvement and growth.</p><br>
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<p>
Our purpose, to drive commerce and prosperity through our unique diversity, is supported by our brand promise to &quot;be here for good.&quot; Our culture encourages valued behaviors, including integrity, innovation, and inclusiveness, ensuring every individual is respected and empowered.</p><br>
<p></p>
<p><b>
Our core values include:</b></p>
<ul>
<li><b>Doing the right thing:</b> We act with integrity and put customers at the center of all decisions.</li>
<li><b>Continuous improvement:</b> We strive for excellence, embrace innovation, and learn from successes and setbacks.</li>
<li><b>Collaboration:</b> We foster an inclusive environment where we celebrate diversity and work together towards long-term success.</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
What We Offer</b></p><p>
Aligned with our Fair Pay Charter, Standard Chartered provides a competitive salary accompanied by comprehensive benefits that support your mental, physical, financial, and social well-being. We recognize the importance of a balanced life and invest in your holistic development and security.</p><ul><li><b>
Retirement and Insurance:</b> Core bank funding options for retirement savings, comprehensive medical coverage, and life insurance, plus flexible voluntary benefits where applicable.</li><li><b>
Generous Time-off:</b> Includes annual leave, parental/maternity leave up to 20 weeks, sabbatical leaves up to 12 months, volunteering leave, and adherence to minimum standards for annual and public holidays totaling at least 30 days per year.</li><li><b>
Flexible Work Arrangements:</b> Options tailored around home and office locations to support work-life balance, including various flexible working patterns.</li><li><b>
Mental Health and Well-being:</b> Access to Unmind digital wellbeing platforms, resilience and skill development programs, global Employee Assistance Programs, mental health first aiders, and a variety of self-help resources.</li><li><b>
Continuous Learning and Growth:</b> Cultivating a culture of learning through opportunities to reskill, upskill, and utilize a blend of physical, virtual, and digital learning avenues.</li><li><b>
Inclusive Workplace:</b> Being part of a values-driven organization that celebrates diversity, promotes inclusiveness, and supports every individual&rsquo;s potential to thrive.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Branch Sales and Service Executive

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