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concierge

Onyx By Rotana

Concierge Core Responsibilities<ul><li>Greet and assist guests, clients, or residents with service requests</li><li>Coordinate reservations for restaurants, events, and transportation</li><li>Offer recommendations on dining, shopping, and entertainment options</li><li>Handle special requests, including urgent or sensitive accommodations</li><li>Maintain up-to-date knowledge of local attractions, venues, and vendors</li><li>Liaise with external service providers and manage vendor relationships</li><li>Log requests and follow up to ensure complete satisfaction</li><li>Support front desk or administrative staff during peak hours</li><li>Manage complaints or difficult situations diplomatically and efficiently</li></ul>Required Skills and Qualifications Hard skills<ul><li>Familiarity with booking software or POS tools</li><li>Ability to manage calendars, schedules, and itineraries</li><li>Basic proficiency in Microsoft Office or Google Workspace</li><li>Multilingual ability is a plus, particularly in hospitality-heavy regions</li></ul>Soft skills<ul><li>Exceptional communication and interpersonal skills</li><li>Discretion, professionalism, and emotional intelligence</li><li>Excellent memory and multitasking ability</li><li>Poised under pressure and adaptable to changing circumstances</li></ul>Job Type: Full-time

Concierge

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Concierge