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conference manager

Forbes Middle East

<div>
 <p>
  <strong>
   Job title:
  </strong>
  Conference Manager
 </p>
 <p>
  <strong>
   Reporting Line:
  </strong>
  Managing Director
 </p>
 <p>
  <strong>
   Employment Type:
  </strong>
  Full-time
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Forbes Middle East
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Forbes Middle East
  </strong>
  is a leading business publication that highlights the most influential people and companies shaping the Arab world. As part of the global Forbes brand, we deliver trusted news, rankings, and insights on business, finance, leadership, and lifestyle across the region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Overview:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Conference Manager is responsible for shaping the content strategy, program delivery, and overall success of our industry-leading business events across multiple sectors. You will not only design world-class conference agendas and manage senior-level contributors, but also lead and mentor the conference production team, ensuring they deliver high-quality, commercially successful programs. This role demands editorial vision, strong leadership, and the ability to translate market insight into compelling, profitable events.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Setting the editorial and program direction across all conferences, roundtables, and workshops, ensuring strategic alignment and strong market positioning.
 </p>
 <p>
  &bull; Leading research initiatives to identify key market trends and &ldquo;golden content,&rdquo; driving event differentiation and audience relevance.
 </p>
 <p>
  &bull; Designing agendas that are innovative, insightful, and commercially aligned, enhancing delegate engagement and business outcomes.
 </p>
 <p>
  &bull; Managing, coaching, and developing the conference production team, improving performance and supporting professional growth.
 </p>
 <p>
  &bull; Providing clear direction on research, agenda writing, and speaker acquisition, ensuring quality and consistency in outputs.
 </p>
 <p>
  &bull; Fostering a collaborative, high-performance culture, balancing creativity with commercial accountability.
 </p>
 <p>
  &bull; Overseeing the recruitment, confirmation, and management of senior-level speakers, moderators, and facilitators, ensuring high-Caliber contributions.
 </p>
 <p>
  &bull; Building long-term relationships with industry leaders, securing recurring engagement and strengthening event credibility.
 </p>
 <p>
  &bull; Ensuring the accuracy and quality of all speaker communications and event materials, enhancing professionalism and trust.
 </p>
 <p>
  &bull; Overseeing speakers&rsquo; budgetary planning, optimizing resource allocation and ROI. &bull; Collaborating cross-functionally with Business Development, Marketing, and Operations, aligning messaging, promotion, and delivery for maximum impact.
 </p>
 <p>
  &bull; Managing conferences end-to-end, delivering seamless content flow and a world-class delegate experience.
 </p>
 <p>
  &bull; Analyzing event performance and team outcomes, driving continuous improvement in content, formats, and processes.
 </p>
 <p>
  &bull; Partnering with senior leadership to launch new event products and expand into new sectors, supporting business growth and innovation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Business, Communications, Marketing, or related field.
 </p>
 <p>
  &bull; Master&rsquo;s degree or professional certifications (AMA or MBA) is an advantage. Experience:
 </p>
 <p>
  &bull; 8&ndash;10 years&rsquo; proven experience in conference management, event production, or program strategy.
 </p>
 <p>
  &bull; Experience building and maintaining relationships with top-tier Speakers, journalists, influencers, and strategic partners.
 </p>
 <p>
  &bull; Strong background in content development, speaker management, and cross-functional coordination.
 </p>
 <p>
  &bull; Excellent research and analytical skills to identify market trends and audience needs.
 </p>
 <p>
  &bull; Strong editorial judgment and ability to design innovative event agendas.
 </p>
 <p>
  &bull; Outstanding communication and negotiation skills for managing senior-level speakers. &bull; Leadership ability to motivate and guide production teams.
 </p>
 <p>
  &bull; Strong project management skills with the ability to manage timelines, budgets, and multiple priorities.
 </p>
 <p>
  &bull; Commercial awareness to ensure events meet both audience and business objectives. &bull; Proficiency in digital tools and event platforms.
 </p>
</div>


Conference Manager

Abu Dhabi Airports Company

<div><p>The Senior Officer, Airside Works Approvals, ensures that all airside works across Abu Dhabi Airports comply with the requirements of the GCAA Aerodrome Certificate and other AD Airports and GCAA regulatory standards. The role is responsible for overseeing, implementing, and monitoring airside works to ensure operational safety, regulatory compliance, and minimal impact on aerodrome operations.<br>
</p><p></p><p><b>Responsibilities
</b></p><ul><li>Support the Manager and Senior Manager, Airside Works Approvals, in implementing AMC 59, Operational and Special Ops approvals, and other Airside Works Governance procedures across all Abu Dhabi Airports.
</li><li>Manage departmental QMS/SMS components related to airside works.
</li><li>Build and verify compliance matrices for all relevant regulations, ensuring adherence to GCAA and other regulatory requirements.
</li><li>Develop comprehensive Risk Assessments for projects and works in the airfield, covering all aviation safety requirements.
</li><li>Develop, review, update, and communicate AWAC/ATAC/AMC59/IDM policies, manuals, and procedures to maintain compliance with Aerodrome Certificate and GCAA requirements.
</li><li>Support the Airside Works Approval Manager in defining strategic safety objectives and key performance indicators (KPIs).
</li><li>Identify and escalate safety risks to senior management through appropriate review channels.
</li><li>Ensure compliance with regulatory requirements, international standards, and best practices.
</li><li>Contribute to continuous improvement initiatives such as automation, digitisation, and process simplification.
</li><li>Monitor safety performance against strategic objectives and report to the Airside Works Approval Manager.
</li><li>Participate and present in Aerodrome Safety meetings and forums with internal and external stakeholders.
</li><li>Maintain and manage the hazard reporting log, ensuring timely closure of issues.
</li><li>Update and maintain Aerodrome/SMS manuals and procedures related to Airside Works Approvals.
</li><li>Collaborate with project teams and stakeholders to minimise operational disruptions due to airside works.
</li><li>Support development of safety-related reports, assessments, and safety cases for submission to senior management and GCAA.
</li><li>Develop and implement safety campaigns and awareness programmes.
</li><li>Monitor compliance with Aerodrome and Safety Management System Manuals, offering guidance and oversight as needed.
</li><li>Ensure all significant changes are managed through the Management of Change Process.
</li><li>Conduct daily airfield patrols to verify compliance with approved Airside Works Approvals and intervene in unsafe or unauthorized activities.
</li><li>Chair weekly Airside Works Approvals Committee meetings, Airside Technical Assurance Committee meetings, Daily Works Conference Calls, Familiarization Sessions, and AMC59 meetings.
</li><li>Maintain compliance with departmental KPIs and SOPs.
</li><li>Develop monthly dashboards and presentations for senior management.
</li><li>Maintain updated aerodrome lookaheads and a tracker of all ongoing airfield works.
</li><li>Establish SLAs with relevant departments to clarify responsibilities.
</li><li>Lead AMC-59 and coordinate with ANS for AMC-25 requirements, as well as with AVSEC and other regulatory bodies.
</li><li>Represent the department in IMS and other management forums as directed by senior management.
</li>Continuously monitor compliance with Aerodrome and SMS Manuals across departments.<br>
<li>
</li></ul><p></p><p><b>Requirements and Skills
</b></p><p><b>Top Competencies Required:
</b></p><ul><li>Proven project and aerodrome experience.
</li><li>Excellent time management and multitasking abilities.
</li><li>Strong communication and interpersonal skills.
</li><li>Advanced IT proficiency.
</li><li>Skilled in influencing decisions and persuading others.
</li><li>Ability to work effectively under pressure and handle multiple priorities.
</li><li>Excellent organizational, analytical, and problem-solving skills.
</li></ul><p><b>Education and Qualifications:
</b></p><ul><li>Bachelor&rsquo;s degree in a relevant field (e.g., Airside Works and Project Safety and Operation Management, AMPAP - Airport Management Professional Accreditation Programme).
</li><li>Substantial industry experience with relevant certifications and accreditations deemed suitable for the role.
</li><li>Certifications in Aerodrome QMS, Safety Management Systems, or equivalent experience.
</li></ul><p><b>Experience:
</b></p><ul><li>Minimum of <b>5+ years of relevant experience </b>, including at least <b>2 years in a supervisory capacity </b>.</li></ul></div>

Senior Officer Airside Works Approval

Mandarin Oriental Hotel Group

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.</p>
<p><b>
As a </b><b>Duty Manager, you will be responsible for the following duties:</b></p>
<ul>
<li>Support and assist all Front Office sections.</li>
<li>Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.</li>
<li>Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li>
<li>Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li>
<li>Control room availability for walk-ins and establish accountability for guests departure dates and times.</li>
<li>Follow up with Housekeeping for any unresolved room discrepancies.</li>
<li>Maintain reservation procedures and same day arrivals.</li>
<li>Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li>
<li>Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li>
<li>Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li>
<li>Ensures that all departmental information is kept accurately and up to date.</li>
<li>Promotes in house sales and facilities to maximize hotel revenues.</li>
<li>Understand and carries out duties in line with Hotel Emergency Procedures.</li>
<li>Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li>
<li>Inspect guestrooms on a daily basis.</li>
<li>Co-ordinate/Assist security personnel in all related matters.</li>
<li>Respond promptly to any operational requests from Front Office and other hotel departments.</li>
<li>Attends to referred and unsolved problematic situations.</li>
<li>Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.</li>
<li>Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li>
<li>Conduct efficient hand-over during shift changes.</li>
</ul>
<p><b>As</b> <b>a Duty Manager, we expect from you:</b></p>
<ul>
<li>High school diploma or suitable equivalent</li>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Well-groomed, professional appearance</li>
<li>Outstanding written and verbal communication skills in English</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Duty Manager

New York University

<div>Position Summary:
<div><b>
Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</b></div><div></div><div><br>
New York University Abu Dhabi (NYUAD) seeks to appoint an Assistant Manager of Academic Programs reporting to the Director of Academic Programs.</div><div></div><div><br>
The Assistant Manager of Academic Programs is responsible for the full lifecycle management of academic conferences and workshops at the Institute (approx. 25- 30 per year), from development through execution and post-program evaluation. The role ensures that all programs are strategically aligned with the Institute&rsquo;s mission, meets high academic and operational standards, and fosters engagement with diverse stakeholders.</div><div></div><div><br>
This position exists to provide professional, efficient, and innovative support for academic programming, ensuring smooth coordination, compliance with university policies, and effective representation of the Institute within NYUAD and the broader academic community.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div>
Plan Conference and Workshop Logistics:</div><ul><li>
Manage the planning, coordination, and implementation of academic conferences, symposia, and</li><li>
workshops logistics</li><li>
Liaise with faculty and program organizers to confirm event details, including scheduling, promotional materials, compliance with policies, and special requirements</li><li>
Coordinate with the Director of Events to secure venues, catering, AV support, and other infrastructure needs</li><li>
Create and manage event pages in Salesforce for program promotion</li><li>
Consolidate and communicate event details, such as speaker bios, participant lists, and schedules, to leadership and relevant stakeholders</li><li>
Identify opportunities for continuous improvement to elevate faculty and participant experience while ensuring cost efficiency</li></ul><div>
On site Program Administration:</div><ul><li>
Manage the on-ground execution of events, including registration, venue setup, AV functionality, and speaker preparation</li><li>
Coordinate ushers and student assistants, assigning clear responsibilities and ensuring smooth program flow</li><li>
Ensure high visibility and responsiveness throughout the program duration</li><li>
Provide staffing support for evening talks and Institute-related events as needed</li></ul><div>
Conduct Post-Program Evaluation and Reporting:</div><ul><li>
Collect program and participant data as well as feedback to assess program effectiveness and identify areas for enhancement</li><li>
Prepare summary reports, drawing connections between outcomes and goals</li><li>
Apply insights to inform planning of future events and contribute to broader program strategy</li></ul>
Qualifications:
<div><b>
Required Education:</b></div><ul><li>
Bachelor&rsquo;s Degree in Higher Education Administration, Business Administration, Communications or related field</li></ul><div><b>
Preferred Education:</b></div><ul><li>
Doctoral Degree in Higher Education, International Affairs, Business or related field</li></ul><div><b>
Required Experience:</b></div><ul><li>
More than 5 years of progressively responsible experience in academic program management, higher education administration, or event/project management</li><li>
Demonstrated experience managing budgets</li><li>
Experience using CRM systems, preferably Salesforce, for program management and stakeholder engagement</li><li>
Spoken and written Arabic</li><li>
Strong organizational and project management skills with the ability to manage multiple priorities and meet deadlines</li><li>
Excellent communication and interpersonal skills, with the ability to interact effectively with faculty, students, senior leadership, and external stakeholders</li><li>
Problem-solving skills with the ability to act independently and make decisions under pressure</li><li>
Proficiency with Microsoft Office Suite and familiarity with CRM/databases</li><li>
Ability to supervise and train administrative staff</li></ul><div><b>
Preferred Experience:</b></div><ul><li>
More than one year experience in an international academic environment</li><li>
Experience in developing assessment reports and program evaluation</li><li>
Prior exposure to cultural diplomacy, public engagement, or academic outreach</li><li>
Project Management Certification (PMP, PRINCE2) or equivalent training</li><li>
Knowledge of NYU and NYUAD policies, procedures, and systems</li><li>
Familiarity with events marketing and communications</li><li>
Strong intercultural communication skills and sensitivity to diverse perspectives</li><li>
Ability to represent the Institute with professionalism and serve as an ambassador in external forums</li><li>
Capacity to innovate and improve systems for program management, CRM, and event delivery</li></ul>
Additional Information:<div></div><div><br>
The University is an equal opportunity employer committed to equity, diversity and social inclusion.</div></div>

Assistant Manager, Academic Programs

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Wings Butler Supervisor to join our Butler Services Team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Rooms Division Department, the Wings Bulter Supervisor is responsible to supervise and directs all aspects of the butler department as outlined in the Rooms division manual. The Wings Bulter Supervisor reports to the Assistant Manager - Butler Services.</p>
<p><b>
As a </b><b>Wings Butler Supervisor, you will be responsible for the following duties:</b></p>
<ul>
<li>Understand and implement all company policies, procedures, standards, specifications, and training programs</li>
<li>Ensure all food products are consistently prepared and served in accordance with established recipes, portion sizes, cooking methods, and presentation standards</li>
<li>Provide warm, friendly, and courteous service to all guests, ensuring they always feel welcome</li>
<li>Achieve company objectives in sales, service quality, and facility presentation</li>
<li>Continuously develop team members through coaching, training, and professional development opportunities</li>
<li>Prepare and maintain all required documentation, reports, and forms accurately and on time</li>
<li>Ensure all equipment is properly maintained, clean, and in good working conditions through regular inspections and participation in preventive maintenance programs</li>
<li>Oversee employee performance appraisals, ensuring they are conducted accurately and within set timelines</li>
<li>Compile and submit the monthly regional training report</li>
<li>Ensure smooth daily operations while maintaining the highest standards of guest service</li>
<li>Support cost-effective operations and assist in the efficient organization of departmental activities</li>
<li>Maximize departmental profitability through effective cost control and resource management</li>
<li>Identify and address service or operational issues based on guest feedback, in coordination with the Assistant Manager &ndash; Butler Services</li>
<li>Maintain an organized and efficient departmental structure and workflow</li>
<li>Perform additional duties as assigned by the Assistant Manager &ndash; Butler Services</li>
<li>Uphold the company&rsquo;s image through proper grooming, uniform standards, and adherence to personal hygiene policies</li>
<li>Organize staff schedules, manage overtime, and ensure adequate coverage to meet operational needs</li>
<li>Coordinate closely with the Front Office regarding arrivals, departures, VIP guests, and special requests</li>
</ul>
<p><b>As </b><b>Wings Butler Supervisor, we expect from you:</b></p>
<ul>
<li>Previous experience in the same role in a luxury hotel is required, resort experience is a plus</li>
<li>Strong interpersonal, leadership, and communication skills with a proven ability to deliver personalized guest services</li>
<li>Proficient in Hotel Property Management Systems (PMS), Microsoft Office applications, and guest history databases</li>
<li>Fluent in English; proficiency in additional languages will be considered an advantage</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Wings Butler Supervisor

Conservatorium Hotel

<div><div><div><p>Assistant Restaurant Manager - Sand &amp; Koal
 </p><div></div><div><div><ul><li>543659
</li> </ul></div><div></div><div><ul><li>Food &amp; Beverage
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Assistant Restaurant Manager to join our Food &amp; Beverage team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food &amp; Beverage Department, the Assistant Restaurant Manager responsible to provide an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. The Assistant Restaurant Manager provides a courteous, professional and efficient service in accordance with the standards of Emirates Palace Mandarin Oriental, Abu Dhabi. The Assistant Restaurant Manager reports to the Food &amp; Beverage Manager.</p>
<p><b>
As Assistant Restaurant </b><b>Manager, you will be responsible for the following duties:</b></p>
<ul>
<li>Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.</li>
<li>Ensure that the place of work and surrounding area is kept clean and organised at all times.</li>
<li>Execute and demand the team to execute the highest level of service and set-up standards at all times.</li>
<li>Be knowledgeable of all services and products offered by the hotel.</li>
<li>Understand thoroughly the concept of the outlet and train all employees of the outlet in regard to the concept.</li>
<li>Set an example in terms of service, products and guidance of the team that reflects the concept.</li>
<li>Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier.</li>
<li>Organize tastings of daily dishes and new menus.</li>
<li>Know the restaurant scene and gastronomic character of the destination and be recognized in the market.</li>
<li>Perform up selling for all items offered by the department assigned as well as offering alternatives.</li>
<li>Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.</li>
<li>Produce reports and analysis of the outlet and present report in the monthly performance meeting.</li>
<li>Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.</li>
<li>Assist in preparation of the outlet&rsquo;s budget.</li>
<li>Conduct monthly inventory of operating supplies and equipment together with the stewarding department.</li>
<li>Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.</li>
<li>Identify errors and correct them as required during set-up, service and breakdown of operations.</li>
<li>Implement a flexible work schedule based on business patterns.</li>
<li>Establish a pool of qualified and trained full and part time employees in conjunction with the hotel&rsquo;s People Services Department.</li>
<li>Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food &amp; Beverage departments.</li>
<li>Monitor operating supplies, equipment and reduce spoilage and wastage successfully.</li>
<li>Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings.</li>
<li>Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success.</li>
<li>Attend all required trainings as described by the department.</li>
<li>Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &amp; Emirates Palace Mandarin Oriental, Abu Dhabi grooming standards, maintaining a high standard of personal appearance and hygiene at all times.</li>
<li>Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.</li>
<li>Report incidents that require disciplinary actions immediately to the Head of Department.</li>
<li>Constantly improve the product quality by sourcing the best available products.</li>
<li>Support activities and cooperation with the suppliers.</li>
<li>Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).</li>
<li>Organise all required outlet specific trainings as described by the department.</li>
<li>Undertake reasonable tasks and secondary duties as appointed by the Head of Department.</li>
<li>Respond to any changes in the department as dictated by the hotel management.</li>
<li>Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Restaurant Manager ensuring that the follow up is performed with the guest.</li>
<li>Ensure that the opening and closing procedures established for the outlet are followed.</li>
<li>Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.</li>
</ul>
<p><b>As Assistant </b><b>Restaurant Manager, we expect from you:</b></p>
<ul>
<li>Previous experience in the same role minimum of two years in a luxury property, resort experience is a plus</li>
<li>Bachelor's degree in Hotel Management is preferred</li>
<li>International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East</li>
<li>Hotel or Bar pre-opening or renovation experience is preferred</li>
<li>Self Confidence and conviction</li>
<li>Integrity, trustworthiness</li>
<li>Self-development</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Assistant Restaurant Manager - Sand & Koal

<div><div><div><p>Spa Concierge
 </p><div></div><div><div><ul><li>543673
</li> </ul></div><div></div><div><ul><li>Spa &amp; Wellness
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Spa Concierge to join our Spa Team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Spa Department, the Spa Concierge will be responsible for booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. The Spa Concierge reports to the Spa Operation Manager.</p>
<p><b>
As a Spa Concierge, you will be responsible for the following duties:</b></p>
<ul>
<li>Maintain a clean, organized, and professional work area always.</li>
<li>Provide exceptional guest service:</li>
<ul><li>Welcome guests warmly and courteously.</li>
<li>Assist with inquiries and property tours.</li>
<li>Manage appointments and ensure a smooth spa journey.</li>
</ul><li>Handle front desk operations:</li>
<ul><li>Print confirmations and prepare guest files.</li>
<li>Manage incoming and outgoing correspondence and packages.</li>
<li>Maintain inventory of supplies and spa retail products.</li>
</ul><li>Support spa operations across departments, including Front Desk, Retail Area, Relaxation Area, Preparation Room, Sales &amp; Marketing, and Spa Suite.</li>
<li>Demonstrate excellent communication and telephone etiquette, following MOHG standards.</li>
<li>Promote spa services and retail products, contributing to achieving sales targets set by the Director of Spa &amp; Wellness.</li>
<li>Assist with spa demonstrations, events, and marketing activities to enhance guest engagement.</li>
<li>Implement and monitor Health and Safety and Hygiene standards, ensuring compliance with company policies.</li>
<li>Collaborate with colleagues as team players and perform opening and closing duties as required.</li>
</ul>
<p><b>As </b><b>a Spa Concierge, we expect from you:</b></p>
<ul>
<li>Previous experience in the same role in luxury property, resort experience is a plus</li>
<li>High school diploma or equivalent required; a diploma or certification in Hospitality, Spa Management, or related field is an advantage</li>
<li>Strong communication and interpersonal skills with a warm and professional demeanor</li>
<li>Fluent in English (both written and spoken); additional languages are a plus</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Spa Concierge

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