Wings Butler Supervisor

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Wings Butler Supervisor to join our Butler Services Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Rooms Division Department, the Wings Bulter Supervisor is responsible to supervise and directs all aspects of the butler department as outlined in the Rooms division manual. The Wings Bulter Supervisor reports to the Assistant Manager - Butler Services.

As a Wings Butler Supervisor, you will be responsible for the following duties:

• Understand and implement all company policies, procedures, standards, specifications, and training programs
• Ensure all food products are consistently prepared and served in accordance with established recipes, portion sizes, cooking methods, and presentation standards
• Provide warm, friendly, and courteous service to all guests, ensuring they always feel welcome
• Achieve company objectives in sales, service quality, and facility presentation
• Continuously develop team members through coaching, training, and professional development opportunities
• Prepare and maintain all required documentation, reports, and forms accurately and on time
• Ensure all equipment is properly maintained, clean, and in good working conditions through regular inspections and participation in preventive maintenance programs
• Oversee employee performance appraisals, ensuring they are conducted accurately and within set timelines
• Compile and submit the monthly regional training report
• Ensure smooth daily operations while maintaining the highest standards of guest service
• Support cost-effective operations and assist in the efficient organization of departmental activities
• Maximize departmental profitability through effective cost control and resource management
• Identify and address service or operational issues based on guest feedback, in coordination with the Assistant Manager – Butler Services
• Maintain an organized and efficient departmental structure and workflow
• Perform additional duties as assigned by the Assistant Manager – Butler Services
• Uphold the company’s image through proper grooming, uniform standards, and adherence to personal hygiene policies
• Organize staff schedules, manage overtime, and ensure adequate coverage to meet operational needs
• Coordinate closely with the Front Office regarding arrivals, departures, VIP guests, and special requests

As Wings Butler Supervisor, we expect from you:

• Previous experience in the same role in a luxury hotel is required, resort experience is a plus
• Strong interpersonal, leadership, and communication skills with a proven ability to deliver personalized guest services
• Proficient in Hotel Property Management Systems (PMS), Microsoft Office applications, and guest history databases
• Fluent in English; proficiency in additional languages will be considered an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?