Guest Service Agent

Key Responsibilities:

• Greet guests warmly and assist with check-in and check-out procedures
• Respond to guest inquiries and resolve issues promptly and professionally
• Provide accurate information about facilities, services, and local attractions
• Coordinate with housekeeping and other departments to fulfill guest requests
• Handle bookings, and reservations efficiently
• Maintain a clean, organized, and welcoming front desk area
• Uphold company policies, standards, and procedures at all times

Requirements:

• Previous experience in a customer service or front office role preferred
• Strong communication and interpersonal skills
• Proficiency in English; Arabic language skills are an added advantage
• Friendly, approachable, and professional demeanor
• Ability to handle guest concerns calmly and efficiently
• Willingness to work flexible hours, including weekends and holidays

Working Conditions:

• Duty Hours: 9 hours per day (including meal break) as per UAE labor law
• Accommodation: Provided (Shared or Single, based on designation)
• Transport: Not required – workplace is within walking distance from accommodation
• Nationality: Open to all nationalities

Job Type: Full-time

Pay: AED1,500.00 - AED1,800.00 per month

Experience:

• UAE: 1 year (Preferred)