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client advisor & sales support, doha Jobs in Doha Qatar

client advisor & sales support, doha

customer service executive Jobs in Doha Qatar

customer service executive

call center agent - female Jobs in Doha Qatar

call center agent - female

customer experience executive Jobs in Doha Qatar

customer experience executive

consumer contact centre advisor

Vodafone

<div>
 
 Job Description
 
 
 
 
 Role purpose:
 
 Responsible for building and maintaining business relationship with customer/premium customers (create moments of truth), and are accountable for proactively driving improvement, development of the service including retention new acquisitions and ensuring contractual obligations are met. This is a role which directly impact the high value and most important customers of Vodafone Qatar, and the person on the role is responsible to maintain a high level of business relationship and proactive approach to ensure customers are treated and managed in a very effective manner.
 
 
 Proactive approach with customers to ensure the service provided by Vodafone is of highest quality and the customers can use the service un-interrupted wherever they may be. responsible to proactively check on the customer account to ensure there are no alarms and also customers are updated regularly on the pending payments and other potential service impacting scenarios.
 
 
 
 Responsibilities
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 Customer Focus:
 
 
 
 <ul>
 <li>
 Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly to customer concerns and working cross functionally to resolve them.
 </li>
 <li>
 Handle customer enquiries, answering queries in person, over the phone, or online and provide support and comprehensive product / service information to customers.
 </li>
 <li>
 Achieve consumer/client relationship targets and KPI&rsquo;s, as set. Monitor customer contacts against service level agreements and flagging potential issues.
 </li>
 <li>
 Conduct periodic reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients and Letting customers know about other products the company offers.
 </li>
 <li>
 Carry out client satisfaction surveys and reviews. Liaise with internal departments to ensure client needs are fulfilled effectively. And escalate and resolve areas of concern as raised by clients and keeping them updated, as required.
 
 
 </li>
 </ul>
 
 Teamwork:
 
 
 
 <ul>
 <li>
 Work as part of a team to ensure always offering an awesome customer experience. Effective interaction within team and respect team and works well within the team.
 </li>
 <li>
 Ensure team collaboration with cross functional teams to understand customer issues and fix them proactively.
 </li>
 <li>
 Build effective business relationship with an open communication ability, and in a clear and concise manner.
 
 
 </li>
 </ul>
 
 Resilience
 
 
 
 <ul>
 <li>
 Ensure quick reaction time in case of any customer related issues and work effectively with cross functional teams to resolve them. Maintain effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.
 </li>
 <li>
 Ensure to resolve consumer&rsquo;s service-related concerns and make systematic and rational judgments based on information and relevant assumptions.
 </li>
 <li>
 Perform any additional project, task or activities assigned/delegated by the Line Manager.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 High School diploma
 </li>
 <li>
 Computer literacy, Windows Operating Systems, and internet applications
 </li>
 <li>
 1-2 years of relevant experience as a client relationship manager or a track record of managing client relationships, preferably in telecommunication sector.
 </li>
 <li>
 Knowledge and understanding of client handling with excellent commnuication aligned with Vodafone Qatar&rsquo;s defined quality standards.
 </li>
 </ul>
</div>

Consumer Contact Centre Advisor

ECCO Gulf Majorel Qatar

<div><h2 class="jobSectionHeader">Position Summary</h2>

The operations Coordinator is responsible for supporting and coordinating the day-to-day operational activities of the Contact Centre. The role ensures the contact centre operates efficiently, meets service level targets, and delivers a high standard of citizen/customer service in line with the Ministry&rsquo;s objectives. The coordinator acts as the bridge between frontline agents, supervisory management and supporting functions (e.g., workforce planning, quality assurance, IT, training).
<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<ul>
<li>Monitor and coordinate the contact centre workflows: call volumes, email/chat enquiries, service level agreements (SLAs), agent schedules and shift adherence.
</li>
<li>Support the forecasting and scheduling of agents, in coordination with workforce planning, to meet required staffing levels and minimise idle time or over-utilisation.
</li>
<li>Track, collect and analyse operational data (e.g., call volumes, average handle time, abandon rate, first-contact resolution) and prepare regular reports for management with actionable insights.
</li>
<li>Assist in the revision and implementation of standard operating procedures (SOPs), process flows and contact centre policies to improve efficiency and quality of service.
</li>
<li>Provide operational support to team leads and agents: respond to escalations, assist with real-time monitoring (e.g., queue statuses, service-level breaches), and ensure escalation protocols are followed.
</li>
<li>Liaise with other departments (IT, training, quality, CRM/system support) to ensure that tools, systems and resources used by the contact centre are functioning correctly and are optimised.
</li>
<li>Contribute to quality assurance and continuous improvement initiatives: review agent performance metrics, identify training needs, highlight process gaps and propose solutions.
</li>
<li>Maintain and update operational documentation, logs and dashboards; ensure accuracy and timeliness of data.
</li>
<li>Ensure compliance with relevant guidelines, regulations and confidentiality requirements (particularly given the public sector / governmental environment).
</li>
<li>Support ad-hoc projects related to contact centre enhancements (e.g., new channel integration, self-service implementation, automation) as required by the Ministry.
</li>
</ul>Minimum Requirements:
<ul>
<li>Bachelor&rsquo;s degree in business administration, Management, Communications, or related field.
</li>
<li>3-5 years of experience in a contact centre operations role (public sector or large service organisation preferred).
</li>
<li>Experience working with operational metrics, dashboards and reporting.
</li>
<li>Strong knowledge of contact centre systems and tools (e.g., CRM, telephony, workforce management software) is an advantage.</li></ul></div>

Operations Coordinator

ECCO Gulf WLL

<div>
 Position Summary
 
 
 The operations Coordinator is responsible for supporting and coordinating the day-to-day operational activities of the Contact Centre. The role ensures the contact centre operates efficiently, meets service level targets, and delivers a high standard of citizen/customer service in line with the Ministry&rsquo;s objectives. The coordinator acts as the bridge between frontline agents, supervisory management and supporting functions (e.g., workforce planning, quality assurance, IT, training).
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor and coordinate the contact centre workflows: call volumes, email/chat enquiries, service level agreements (SLAs), agent schedules and shift adherence.
 </li>
 <li>
 Support the forecasting and scheduling of agents, in coordination with workforce planning, to meet required staffing levels and minimise idle time or over-utilisation.
 </li>
 <li>
 Track, collect and analyse operational data (e.g., call volumes, average handle time, abandon rate, first-contact resolution) and prepare regular reports for management with actionable insights.
 </li>
 <li>
 Assist in the revision and implementation of standard operating procedures (SOPs), process flows and contact centre policies to improve efficiency and quality of service.
 </li>
 <li>
 Provide operational support to team leads and agents: respond to escalations, assist with real-time monitoring (e.g., queue statuses, service-level breaches), and ensure escalation protocols are followed.
 </li>
 <li>
 Liaise with other departments (IT, training, quality, CRM/system support) to ensure that tools, systems and resources used by the contact centre are functioning correctly and are optimised.
 </li>
 <li>
 Contribute to quality assurance and continuous improvement initiatives: review agent performance metrics, identify training needs, highlight process gaps and propose solutions.
 </li>
 <li>
 Maintain and update operational documentation, logs and dashboards; ensure accuracy and timeliness of data.
 </li>
 <li>
 Ensure compliance with relevant guidelines, regulations and confidentiality requirements (particularly given the public sector / governmental environment).
 </li>
 <li>
 Support ad-hoc projects related to contact centre enhancements (e.g., new channel integration, self-service implementation, automation) as required by the Ministry.
 
 
 </li>
 </ul>
 
 Minimum Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Communications, or related field.
 </li>
 <li>
 3-5 years of experience in a contact centre operations role (public sector or large service organisation preferred).
 </li>
 <li>
 Experience working with operational metrics, dashboards and reporting.
 </li>
 <li>
 Strong knowledge of contact centre systems and tools (e.g., CRM, telephony, workforce management software) is an advantage.
 </li>
 </ul>
</div>

<div>Job Summary
<h3 class="jobSectionHeader">Position Summary</h3>

The Operations Team Leader is responsible for supervising a team of contact-centre agents in delivering efficient, high-quality citizen services through the contact centre. The role ensures that service-level agreements (SLAs) are met, agents are coached and developed, and operations run smoothly in line with the Ministry&rsquo;s service objectives. The Team Leader acts as a front-line operational leader bridging between agents, supervisors, workforce planning and quality assurance functions.
<h3 class="jobSectionHeader">
Key Responsibilities</h3>
<ul>
<li>Lead, supervise and motivate a team of contact centre agents (inbound/outbound/emails/chat as applicable) to meet daily/weekly/monthly service and productivity targets.
</li>
<li>Monitor key operational metrics (e.g., call volumes, average handle time (AHT), abandon rate, first-contact resolution (FCR), service level, occupancy) and guide the team to perform accordingly.
</li>
<li>Provide coaching, mentoring, feedback and performance discussions with team members; support their development and maintain high morale.
</li>
<li>Monitor real-time performance: queue status, staffing levels, unexpected spikes, escalations; assist agents with tricky or escalated calls when required.
</li>
<li>Assist with workforce planning/roster adherence: ensure shift coverage, manage absenteeism, breaks, agent scheduling issues in coordination with workforce/roster team.
</li>
<li>Ensure adherence to standard operating procedures (SOPs), contact centre policies, quality standards, regulatory requirements (especially as this is a public sector environment).
</li>
<li>Work closely with quality assurance, training and IT/system support to ensure agents have the right tools, system access, knowledge, and process updates.
</li>
<li>Prepare and present daily/weekly operational reports to the Contact Centre Manager: highlight performance trends, issues, improvement areas and action plans.
</li>
<li>Identify process improvement opportunities to enhance service delivery, efficiency, and customer experience; escalate ideas and support implementation.
</li>
<li>Manage and respond to escalations (internal or external) appropriately: coach agents, ensure resolution, track root causes, maintain records.
</li>
<li>Foster a positive team culture: encourage collaboration, continuous learning, responsiveness to feedback, and alignment with the Ministry&rsquo;s citizen-service ethos.
</li>
<li>Contribute to capacity building: onboarding new agents, running team briefings, facilitating training refreshers, and supporting change initiatives (e.g., introduction of new channels/automation).
</li>
<li>Ensure the security and confidentiality of citizen data, and compliance with relevant data protection/regulatory frameworks.
</li>
</ul>Minimum Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Management, Communications or related field.
</li>
<li>Minimum 3-5 years experience in a contact centre or customer service environment, with at least 1-2 years in a supervisory/team-lead role.
</li>
<li>Experience working with contact centre metrics, dashboards and reporting.</li></ul></div>

Operations Team Leader – Contact Centre

Starlink Qatar

<div>
 
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a visionary Senior Manager of Group Customer Experience to champion our commitment to creating superior customer interactions across all our operating companies. In this pivotal role, you will orchestrate our Voice of Customer (VOC) program, leveraging data-driven insights to enhance our services and platforms. You will define the group-wide strategy for our contact centre operations, driving digital transformation and standardizing performance to ensure efficiency and excellence. This position involves collaborating with executive leadership and diverse teams across nine countries to embed a customer-centric culture. Your strategic leadership will be instrumental in analyzing market research, developing CX roadmaps, and managing key performance indicators like NPS and CSAT. If you are passionate about translating complex data into actionable strategies and leading large-scale CX improvements in the telecommunications industry, we invite you to join our dynamic team.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 
 
 
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; 10+ years of progressive experience in customer experience management or contact centre operations.
 
 
 &rtrif; 5+ years in a senior leadership role within the telecommunications industry, at either a Group or Operating Company (OpCo) level.
 
 
 &rtrif; Advanced expertise in defining and managing multi-channel contact centre operations, including inbound, outbound, digital, and AI-powered services.
 
 
 &rtrif; Proven experience managing and enhancing comprehensive Voice of Customer (VOC) programs and associated feedback platforms.
 
 
 &rtrif; Demonstrated ability to develop and execute commercial CX strategies that directly impact business KPIs like CSAT, NPS, and customer retention.
 
 
 &rtrif; Advanced proficiency in data exploitation and analysis, using tools to translate complex data into actionable insights and strategic recommendations.
 
 
 &rtrif; Strong understanding of CRM systems, contact centre technologies, and digital transformation trends such as chatbots and omnichannel solutions.
 
 
 &rtrif; Experience setting and monitoring performance scorecards and KPIs across multiple markets or business units.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; A Master&rsquo;s degree in Business Administration or a related field.
 
 
 &rtrif; Experience managing large-scale projects with external consultants, research firms, and technology suppliers.
 
 
 &rtrif; Fluency in a second language spoken in one of Ooredoo's key markets (e.g., Arabic).
 
 
 &rtrif; Strong financial acumen with experience in budgeting and building business cases for CX initiatives.
 
 
 &rtrif; Experience participating in industry conferences as a speaker or thought leader.
 
 
 
 
</div>

Senior Manager - Group Customer Experience

Commercial Bank

<div>
 
 Job Summary
 
 
 
 Provide excellent customer service by handling all inbound interactions in a professional manner and resolving queries and complaints to the satisfaction of the customers.
 
 
 
 
 Key Accountabilities
 
 
 
 
 <ul>
 <li>
 Contribute to ensure call centre accessibility and SLA by adherence to the shifting and schedule assigned and answer calls timely.
 </li>
 <li>
 Ensure each inbound interaction (calls or non-calls) are handled in an accurate &amp; professional manner as per guidelines and procedures to ensure customer satisfaction and mitigate risk.
 </li>
 <li>
 Handle queries and complaints to ensure quality of resolution within TAT.
 </li>
 <li>
 Perform cross sell, digital migration or other initiatives as required by Contact Centre management.
 </li>
 <li>
 Seek and promote feedback from customers via CSAT or survey for quality improvements.
 </li>
 <li>
 Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
 </li>
 <li>
 Follow and abide the rules and regulations of the bank, CBIS and internal Contact Centre.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 <ul>
 <li>
 Providing accurate and complete information to customers
 </li>
 <li>
 Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.
 </li>
 <li>
 For Sadara or Private Banking customers, escalate customer challenges to RMs immediately for notification and resolution.
 </li>
 <li>
 Participate in training or development activities to improve own skills and knowledge.
 </li>
 <li>
 Highlight potential process improvements to Team Leaders.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelors Degree in business or equivalent.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Prior Experience in related servicing role will not be required but will be an advantage.
 </li>
 </ul>
</div>

Associate, CET .

<div>
 
 Job Description
 
 
 
 With more than 14000 people around the globe, GHD is one of the world&rsquo;s leading professional services companies operating in the global markets of water, energy and resources, environment, property and buildings, and transportation. Serving clients across five continents and the Pacific region, GHD people share a passion for exceeding the expectations of our clients and contributing to their success.
 
 
 
 Our Middle East operations have an exciting opportunity for a Lead Mechanical Engineer to join our office in Abu Dhabi building services team
 
 
 
 
 About The Role
 
 
 
 We are seeking an experienced and driven Lead Mechanical Engineer to join our Global Data Centre Design Team (Mission Critical), based in our UAE offices. This is a senior leadership position for a technically accomplished engineer with a strong track record in the design and delivery of complex data centre and mission critical projects.
 
 
 You will have the opportunity to lead the mechanical engineering design for some of the most advanced AI and hyperscale data centres in the world. These projects will include both standardized global reference designs and fully bespoke high-performance facilities that set new benchmarks for innovation, resilience, energy efficiency, and sustainability.
 
 
 You will play a central role in shaping mechanical engineering strategies for high-availability infrastructure, collaborating with clients, architects, and multi-disciplinary teams from early concept through to post-handover. Your work will directly influence the future of data centre design, while also mentoring the next generation of engineers in our fast-growing mission critical team.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the mechanical design for mission critical facilities, covering HVAC, chilled water systems, air distribution, heat rejection systems, and integration with electrical and ICT systems.
 </li>
 <li>
 Develop high-quality designs, specifications, and technical reports in line with client requirements, local regulations, and international standards.
 </li>
 <li>
 Deliver thermal load assessments, capacity planning, redundancy and resilience strategies (e.g., N+1, 2N) for critical cooling systems.
 </li>
 <li>
 Integrate energy efficiency, free cooling, and sustainable technologies into design strategies to minimize operational costs and environmental impact.
 </li>
 <li>
 Coordinate closely with electrical, structural, public health, fire protection, and ICT teams to ensure fully integrated, clash-free, and optimized designs.
 </li>
 <li>
 Lead technical reviews, ensure quality control of design deliverables, and manage budgets, deliverables, and programme schedules.
 </li>
 <li>
 Maintain strong client relationships, presenting solutions, managing expectations, and acting as a trusted technical advisor from bid stage through to project completion.
 </li>
 <li>
 Mentor and develop junior engineers, fostering a culture of technical excellence, collaboration, and continuous learning.
 </li>
 <li>
 Contribute to the development, adaptation, and optimization of client standard designs, as well as bespoke engineering solutions.
 
 
 </li>
 </ul>
 
 Skills, Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical or Building Services Engineering (Master&rsquo;s degree or Chartered Engineer status preferred).
 </li>
 <li>
 Minimum 10 years of relevant experience, with at least 3 years focused on mission critical and/or data centre projects.
 </li>
 <li>
 Proven expertise in cooling system design for high-availability environments, including CRAC/CRAH, chilled water, direct expansion, and adiabatic cooling solutions.
 </li>
 <li>
 Strong understanding of mechanical-electrical integration, controls/BMS strategies, and commissioning processes for data centres.
 </li>
 <li>
 Experience with hyperscale and AI data centre cooling design strategies is highly desirable.
 </li>
 <li>
 Proficiency in design tools such as Revit, AutoCAD, IES, CFD modelling, or equivalent.
 </li>
 <li>
 Demonstrated ability to produce technical designs, calculations, and specifications to a high standard.
 </li>
 <li>
 Strong leadership, stakeholder engagement, and problem-solving skills.
 </li>
 <li>
 Excellent communication skills with the ability to lead discussions, influence outcomes, and work across multiple disciplines and geographies.
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Work on globally significant mission critical projects, influencing the next generation of AI and hyperscale data centre mechanical design.
 </li>
 <li>
 Be part of a globally recognised, fast-growing mission critical team delivering projects that combine technical excellence, sustainability, and commercial success.
 </li>
 <li>
 Collaborate in a multi-disciplinary, innovative environment where your work shapes both standardised and bespoke engineering solutions.
 </li>
 <li>
 Access continuous professional development, global career pathways, and opportunities to contribute to industry-leading innovation.
 </li>
 <li>
 Join a team that values knowledge sharing, client partnership, and engineering excellence.
 
 
 </li>
 </ul>
 
 Take on some of the world's toughest challenges- with everyone at GHD backing you every step of the way.
 
 
 
 
 At GHD, we celebrate the power of a multicultural workforce and champion individual achievement. As an equal opportunity employer, we are committed to providing fair and inclusive employment opportunities to all qualified candidates and employees&mdash;regardless of background, identity, or experience. We believe that diversity drives innovation, and we welcome the unique perspectives that each team member brings to our organization.
 
</div>

Lead Mechanical Engineer- Mission Critical (Data Centers)

Explore 464+ Consumer contact centre advisor in Doha Qatar this November. Find roles across top companies and apply now to boost your career.

464 consumer contact centre advisor jobs IN Doha Qatar

Consumer Contact Centre Advisor

Operations Coordinator

Operations Coordinator

Operations Team Leader – Contact Centre

Senior Manager - Group Customer Experience

Associate, CET .

Lead Mechanical Engineer- Mission Critical (Data Centers)