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business operations analyst

contact center technical business analyst

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Customer Support Ops
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  ر.س17,500 - ر.س22,500 / month
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Tabby
 </strong>
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 <br/>
 <br/>
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 <br/>
 <br/>
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 <br/>
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 <br/>
 <br/>
 We are looking for a
 <strong>
  high-impact Operations Manager
 </strong>
 to drive excellence in our customer service operations in KSA. This role is
 <strong>
  critical
 </strong>
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 <br/>
 <br/>
 As a
 <strong>
  strategic leader
 </strong>
 , you will work alongside the Head of the Contact Center to implement
 <strong>
  scalable
 </strong>
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 <strong>
  key performance metrics
 </strong>
 and setting new standards for customer satisfaction.
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
  </li>
  <li>
   Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
  </li>
  <li>
   Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
  </li>
  <li>
   Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
  </li>
  <li>
   Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
  </li>
  <li>
   Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
  </li>
  <li>
   Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
  </li>
  <li>
   Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
  </li>
  <li>
   Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
  </li>
  <li>
   Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
  </li>
  <li>
   Deep expertise in customer service principles, contact center operations, and customer experience management.
  </li>
  <li>
   Bachelor&rsquo;s degree in Business Administration or a related field.
  </li>
  <li>
   Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
  </li>
  <li>
   Bilingual fluency in English and Arabic (both written and verbal).
  </li>
  <li>
   Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
  </li>
  <li>
   Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
  </li>
  <li>
   Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
  </li>
  <li>
   In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
  </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>


Customer Service Operations Manager - Contact Center - Saudi National

Aventus

<div>
 <p>
  <strong>
   Role:
  </strong>
  Business Analyst
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia
 </p>
 <p>
  <strong>
   Duration:
  </strong>
  6 Month Contract (Extendable)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are supporting a leading consulting firm in Riyadh that is hiring a Senior Business Analyst for an immediate on site assignment. This is a hands on role focused on requirements, applications, workflows, user journeys, and supporting development and QA teams across multiple workstreams.
 </p>
 <p>
  The ideal candidate will have strong experience working in software and application development environments with the ability to bridge business and technical teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Lead requirement gathering sessions with business and technical stakeholders
  </li>
  <li>
   Document business, functional, and non functional requirements including BRDs
  </li>
  <li>
   Map and document workflows, processes, user journeys, and personas
  </li>
  <li>
   Translate business logic into clear requirements for developers and data engineers
  </li>
  <li>
   Create user stories, acceptance criteria, process flows, and data mapping documents
  </li>
  <li>
   Work closely with development teams to design and validate new application modules
  </li>
  <li>
   Coordinate with QA teams for testing and issue tracking
  </li>
  <li>
   Document data sources, KPIs, dashboards, and reporting needs
  </li>
  <li>
   Prepare test cases and support application testing
  </li>
  <li>
   Execute UAT with business teams and validate functionality
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  &bull; 5 to 10 years of experience as a Business Analyst in software or application development
 </p>
 <p>
  &bull; Strong experience in requirements gathering, BRDs, process mapping, and UAT
 </p>
 <p>
  &bull; Ability to collaborate with development, data, and QA teams
 </p>
 <p>
  &bull; Arabic speaking candidates are strongly preferred
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are interested, please apply with your most up to date CV. If you know anyone who would be interested, please share the job ad.
 </p>
</div>


Business Analyst

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 19 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109245</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Title: Senior Solution Consultant</div><div></div><div>
What does that mean for a Pre Sales Solution Consultant?</div><div>
You have the best software to do whatever it takes to keep our customers happy, providing strategic support to Sales, creating a unique customer experience at the biggest companies around the world. When we say big, we are talking about Intel, Adobe Systems, Uber, and Ticketmaster, just to name a few.</div><div></div><div>
Are you the best Pre Sales Solution Consultant? You may be a perfect fit for the role!</div><div>
You are not just a solution expert. You are the best consultant! You will be in the front line to perform technical validation in our customers&rsquo; Omnichannel transformational projects. Your ability to inspire our customers through technology will drive you to succeed, using your growing knowledge of Artificial Intelligence, Cloud Computing, Software as a Service.</div><div></div><div>
What this role is:</div><div>
Being a Genesys Senior Solutions Consultant means to be responsible for running business-focused solution discoveries, directly with customers. You will host Customer Journey mapping exercises or Customer Experience workshops, to understand client&rsquo;s operation and expectation, while demonstrating the value of Genesys in delivering exceptional experiences to their end customers</div><div></div><div><br>
You will work with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders and decision-makers, including C-level decision-makers.</div><div></div><div><br>
What this role isn&rsquo;t:</div><div>
You are not &ldquo;one-man shows&rdquo;. You would work within a team of cross-functional experts who come with a varied skillset and together you will develop identified business opportunities. Your consultative approach will drive you to understand customer functional and technical needs. Your ability to captured, allow you to succeed advising on which Genesys capabilities the customer should implement and will ultimately benefit from. All available as part of Genesys breadth of Customer Experience solutions, delivered from the cloud as our Experience as a Service!</div><div></div><div><br>
What will you bring on the table?</div><ul><li><div>
University Bachelor&rsquo;s degree educated in Computer Science or Engineering or related work experience</div></li><li><div>
3-5 years previous CX experience in the job market as a pre-sales consultant, business analyst, solutions engineering</div></li><li><div>
Support and lead RFP &amp; RFI</div></li><li><div>
Lead activities across all functions from Sales, Marketing, Channel and Professional services...</div></li><li><div>
Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications</div></li><li><div>
The technological know-how of IT-concepts, software-standards best practice as well as database and networking technologies</div></li><li><div>
Cloud computing, artificial intelligence and contact center industry experience as a plus</div></li><li><div>
Able to articulate your opinions on current technology trends</div></li><li><div>
Strong developed analytical and conceptional capabilities and high customer focus</div></li><li><div>
Ability to display strong self-initiative and support recommendations with fact-based evidence (data, research, best practices, etc.)</div></li><li><div>
Strong time-management and organization skills</div></li><li><div>
Ability to multi-task and manage multiple streams of work simultaneously</div></li><li><div>
Exceptional skills in English and Arabic languages as well as strong presentation and communication expertise</div></li><li><div>
Be a Team Player, be adaptable, Agile and able to multi-task</div></li><li><div>
Be ready to travel (~25%)</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Senior Solution Consultant

Confidential

<div>
 <p>
  The Senior IT System Analyst is responsible for analyzing, designing, and implementing technology solutions that meet business requirements. This role involves evaluating existing systems, identifying areas for improvement, and ensuring optimal performance and security. The analyst collaborates with stakeholders, developers, and IT teams to deliver efficient and scalable solutions.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Analyze business processes and translate requirements into technical specifications.
  </li>
  <li>
   Design and implement system solutions to improve efficiency and performance.
  </li>
  <li>
   Conduct system testing, troubleshooting, and performance tuning.
  </li>
  <li>
   Ensure compliance with security standards and best practices.
  </li>
  <li>
   Provide technical support and guidance to junior analysts and other team members.
  </li>
  <li>
   Collaborate with cross-functional teams to integrate new technologies and systems.
  </li>
  <li>
   Prepare documentation for system configurations, processes, and user guides.
  </li>
  <li>
   Monitor system performance and recommend upgrades or enhancements.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
  </li>
  <li>
   5+ years of experience in system analysis and IT solutions.
  </li>
  <li>
   Strong knowledge of system architecture, databases, and networking.
  </li>
  <li>
   Proficiency in troubleshooting and problem-solving.
  </li>
  <li>
   Excellent communication and analytical skills.
  </li>
  <li>
   Familiarity with project management methodologies and tools.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Information Technology System Analyst

Raytheon

<div><p><b>Date Posted:</b></p>
2025-04-20<p><b>
Country:</b></p>
Saudi Arabia<p><b>
Location:</b></p>
SAU02114: MTSD AlAndalus, 3267 Corniche Street, Al Andalus District, Jeddah, 02, 23311-9520, Saudi Arabia<p><b>
Position Role Type:</b></p>
Unspecified<p></p><p><b>
Job Title</b>: <b>Patriot Data Research Analyst Job Code/Profile: ENGSVEP2</b></p><p><b>
Salary Grade</b>: P2<br>
<b>Job Location:</b> Jeddah, KSA</p><p><b>
Field Manager:</b> <b>Robert Ruder</b></p><p><b>
Cost Center:</b> 25640</p><p></p><p>
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling &ndash; to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today&rsquo;s mission and stay ahead of tomorrow&rsquo;s threat. Our team solves tough, meaningful problems that create a safer, more secure world.</p><p></p><p><b>
Job Summary</b></p><p></p><p>
The Patriot Data Research Analyst position is a critical role supporting the sustainment of Royal Saudi Air Defense Forces (RSADF) systems through meticulous inventory management and data analysis. The analyst is responsible for reviewing and verifying materials within the inventory control point stock, as well as tracking materials received under requisitions and spare parts orders to address shortages. This role involves maintaining and updating the master inventory records file, ensuring accuracy and reliability in stock data. The analyst assists with stock-gathering activities, including evaluating the feasibility of substitutions and exchanges, and supports the development and maintenance of spare parts database requirements. Through detailed inventory analysis and research, the analyst identifies trends, resolves discrepancies, and prepares responses to problem reports concerning spare parts shortages from suppliers. The role also involves analyzing Repair and Return (R&amp;R) materials and replenishment procedures, making recommendations to management to optimize processes and enhance operational readiness. Additionally, the analyst contributes to on-the-job training (OJT) initiatives to share expertise and foster professional development within the team. By performing these critical tasks, the Patriot Data Research Analyst ensures the effective management of inventory and the sustainment of RSADF systems. This position requires strong analytical skills, attention to detail, and a commitment to excellence in inventory and data management.</p><p></p><p>
This position is based in Jeddah, Saudi Arabia.</p><p></p><p><b>
What You Will Do</b></p><p></p><ul><li>
Review and confirm the materials in the inventory control point stock and the materials</li></ul><p>
received under requisitions and spare parts orders to replenish shortage.</p><ul><li>
Maintain master inventory records file.</li><li>
Assists in stock-gathering activities and decisions about the possibility of substitution and</li></ul><p>
Exchange.</p><ul><li>
Assist in the preparation of spare parts database requirements and the subsequent inventory,</li></ul><p>
analysis and research.</p><ul><li>
Participate in On-the-Job Training (OJT) when needed.</li><li>
Review and prepare responses to problem reports with spare parts to replenish shortage</li></ul><p>
from suppliers.</p><ul><li>
Analyzes and makes recommendations to management for Repair and Return (R&amp;R)</li></ul><p>
materials and replenishment procedures.
</p><p></p><p><b>Qualifications You Must Have</b></p><p></p><ul><li>
Diploma in Logistics or Supply from an accredited foreign or local college or institute.</li><li>
Minimum of two (2) years prior experience in Logistics or Supply or compatible experience in the operation of industrial and military supply activities.</li><li>
Able to explain and interpret technical manuals and drawings as they apply to supply activities.</li><li>
Proficient in the use of computer and database.</li><li>
Proficient in spoken and written English.</li><li>
Must be able to work independently.</li></ul><p><b>
What We Offer</b></p><p></p><ul><li>
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.</li></ul><p></p><p><b>
Learn More &amp; Apply Now!</b></p><p></p><ul><li>
RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation &ndash; and that, in turn, requires a culture that is diverse, equitable and inclusive.</li><li>
We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.</li></ul><p></p><p><b>
Please consider the following role type definition as you apply for this role.</b></p><p></p><ul><li><b>
Onsite:</b> Employees who are working in Onsite roles will work primarily onsite.</li></ul><p></p><p><b>
Clearance Information</b></p><p></p><ul><li>
This position requires a security clearance from the Royal Saudi Air Defense Forces.</li></ul><p></p><p><i>
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.</i>
</p><p></p><p><b>Privacy Policy and Terms:</b></p><p>
Click on this link to read the Policy and Terms</p></div>

Patriot Data Research Analyst

Nizmara Consulting & Executive Search

<div>
 <p>
  At Nizmara Consulting, we pride ourselves on being the premier destination for executive search and talent acquisition, where excellence meets expertise. With a team of seasoned consultants possessing unparalleled industry knowledge and hands-on experience, we specialize in delivering top-tier talent across a diverse range of verticals including;
  <strong>
   Technology, Financial Services, Banking &amp; Insurance, Healthcare &amp; Life Sciences,
  </strong>
  <strong>
   E-commerce &amp; Retail, Construction, Engineering &amp; Manufacturing.
  </strong>
  We leverage tailored solutions backed by industry insight, exceptional talent, strategic partnerships, and a proven track record of success boosting business outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our client is a manufacturing/FMCG company owned by PIF (Public Investment Fund). For their growth plans, we are looking for a BI Analyst. The Business Intelligence Analyst will be responsible for developing, maintaining, and enhancing custom reports, dashboards, and analytics solutions across Procurement, Finance, Supply Chain, and Human Capital domains. The role requires deep understanding of Oracle Fusion modules, data models, and integration with external/manual datasets when needed. The analyst will work closely with business stakeholders to translate requirements into accurate and scalable reporting solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   This position will be based full-time onsite at the client&rsquo;s office in Saudi Arabia and will be engaged as a contractor. Ikame will be also necessary for non-Saudi citizens.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Gather and translate reporting requirements from multiple departments into technical specifications.
  </li>
  <li>
   Develop and maintain Oracle Fusion reports, dashboards, and KPIs using FAW, OTBI, BI Publisher, and downstream BI tools (Power BI, Looker, Superset etc.).
  </li>
  <li>
   Integrate manual datasheets, lookups, and external data sources when required to enrich analytics.
  </li>
  <li>
   Ensure data accuracy, consistency, and documentation of reporting logic and data definitions.
  </li>
  <li>
   Collaborate with IT, Data Engineering, and SMEs to ensure data accessibility and performance optimization.
  </li>
  <li>
   Provide user training, support, and troubleshooting for delivered reports.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Technologies, Engineering, Software Engineering, or other related technical fields from accredited universities.
  </li>
  <li>
   Experience with Oracle Fusion modules (Procurement, Finance, HCM, Supply Chain).
  </li>
  <li>
   5+ years of experience in the related field.
  </li>
  <li>
   Strong knowledge of OTBI, BI Publisher, Oracle FAW, and data models.
  </li>
  <li>
   Ability to build custom dashboards and reports using modern BI tools (Looker Studio, Power BI, Superset, Tableau etc.).
  </li>
  <li>
   Experience working with data blending, lookup logic, and manual dataset integration.
  </li>
  <li>
   Solid understanding of data governance, KPIs, and business processes.
  </li>
  <li>
   Analytical mindset with excellent requirement-gathering and stakeholder-management skills.
  </li>
  <li>
   Ability to work onsite in Saudi Arabia full-time as a contractor and manage continuity via backup resource planning.
  </li>
 </ul>
 <p>
 </p>
</div>


Business Intelligence Developer (Oracle Fusion)

Explore 1947+ Contact center technical business analyst in Riyadh Saudi Arabia this December. Find roles across top companies and apply now to boost your career.

1947 contact center technical business analyst jobs IN Riyadh Saudi Arabia

Customer Service Operations Manager - Contact Center - Saudi National

Business Analyst

Senior Solution Consultant

Senior Information Technology System Analyst

Patriot Data Research Analyst

Patriot Data Research Analyst

Business Intelligence Developer (Oracle Fusion)