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control reporting assoc analyst

PepsiCo

<div>
 
 Overview
 
 
 
 
 We Are PepsiCo
 
 
 
 PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes
 
 LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️
 
 and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
 
 
 Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.
 
 
 Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.
 
 
 &ldquo;We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi.&rdquo;
 
 
 Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/
 
 
 
 Job Overview: Managing the control aspect during the implementation of new systems or projects involves coordinating several critical activities to ensure seamless execution. This includes managing monthly field closing activities for Distribution Centers (DCs) and supporting bad debt and legal status reviews. Day-to-day financial operations at assigned DCs are overseen while collaborating closely with sales teams to ensure operational excellence, including sales go-to-market strategies. Additionally, the role supports supply chain I2C activities and ensures control over 3PL, 2PL, hyper DCs, stockiest, and distributors. Regular market visits, AR aging reviews, and the evaluation of CCPFs requests help maintain healthy sales and effective financial performance, while dashboards and KPI reviews provide key insights to leadership for informed decision-making.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Review and approve CCPFs to ensure compliance and accuracy.
 </li>
 <li>
 Ensure daily cash reconciliations are completed for collections received.
 </li>
 <li>
 Oversee and support the completion of all daily closing activities for the DC team.
 </li>
 <li>
 Ensure D&amp;A approved budgets are accurately updated in the system.
 </li>
 <li>
 Review and approve D&amp;A provisions and reporting to maintain financial integrity.
 </li>
 <li>
 Track and share activity sheets with stakeholders for proper accountability.
 </li>
 <li>
 Review and approve sales commissions and incentives for payment processing.
 </li>
 <li>
 Approve employee deductions in alignment with policies and regulations.
 </li>
 <li>
 Analyze monthly payments for customers, share overdue details with the sales team, and ensure follow-up actions.
 </li>
 <li>
 Review and approve monthly accruals, including BDP, D&amp;A, stales reserve, and sales commissions.
 </li>
 <li>
 Verify sales cut-off procedures to ensure accurate AR recording.
 </li>
 <li>
 Review and approve bank reconciliations for main and collection accounts.
 </li>
 <li>
 Approve cash and petty cash reconciliations to maintain financial accuracy.
 </li>
 <li>
 Provide feedback and support to the Commercial Controller on D&amp;A and A&amp;R statuses.
 </li>
 <li>
 Deliver timely reviews of AR, D&amp;A, and revenue analysis to management.
 </li>
 <li>
 Review and approve customer credit notes to ensure accuracy and compliance.
 </li>
 <li>
 Conduct quarterly control testing, identify failures, and prepare remediation plans.
 </li>
 <li>
 Play a critical role in executing the BU Finance agenda and act as the focal point for sales, ensuring harmonization across geographies amidst the increased complexity of the BU structure.
 </li>
 <li>
 Review and approve T&amp;E per SOA
 </li>
 <li>
 Review and Approve PR &amp; Pos
 </li>
 <li>
 Review and approve the customer master data changes new and amendments
 </li>
 <li>
 Ensure compliance with PepsiCo Policies in assigned scope
 </li>
 <li>
 Lead the Finance team UAE and recognize contributions of the team members, keep the team motivated
 </li>
 <li>
 Work closely with Sales management and Supporting functions to ensure compliance to P&amp;P and achieve the targets
 </li>
 <li>
 Advises management about insurance coverage for protection - Fidelity Guarantee Insurance and cash
 </li>
 <li>
 Coordinating with Sales function to ensure quality, timeliness and execution of sales spend is in line with policy and process
 </li>
 <li>
 Initiate, discuss and recommend improvements to the D&amp;A process as required.
 </li>
 <li>
 Perform COSO Testing for assigned Controls
 </li>
 <li>
 Review and Approve employee payments
 </li>
 <li>
 Review and Approve Supplier payments
 </li>
 <li>
 Assess and evaluate and process control risks and recommend modifications to existing policies and procedures
 </li>
 <li>
 Coordinate with Commercial Controller for auditor requirements related to Assigned scope of Work
 
 
 </li>
 </ul>
 Newly Added Responsibilities
 
 
 <ul>
 <li>
 Weekly NR by channel &amp; mix performance for the market
 </li>
 <li>
 Ad hoc / Innovations P&amp;L&rsquo;s for all commercial initiatives and key campaigns to assess financial feasibility of the initiative include all costs involved (Pre-campaign)
 </li>
 <li>
 Post campaign / initiatives ROI assessment across Financial and non-financial metrics
 </li>
 <li>
 Monitor stales by brand / initiative and by location and raise it with concerned business teams to assess reasons and initiate actions
 </li>
 <li>
 Work with functions to improve profitability by channel and by pack
 </li>
 <li>
 Monitor transactions performance by channel, by brand and by PP (monthly)
 </li>
 <li>
 Monitor Execution KPI&rsquo;s in market and identify opportunities (Dist &amp; reach by SKU, DRA, Zero sales customers, Credit utilization)
 </li>
 <li>
 OT promo performance assessment with proposals to balance DOP and Frequency
 </li>
 <li>
 TT Trade spend and activations review with ROI assessment
 </li>
 <li>
 Pack price initiatives and lead on NRM ideation and execution for the market
 </li>
 <li>
 Evaluate CDA&rsquo;s and key accounts agreements prior to circulation for approvals
 </li>
 <li>
 Deep dive into P&amp;L&rsquo;s by channel, assess opportunities and partner with business teams to improve CTS (focusing on D&amp;A opportunities by channel)
 </li>
 <li>
 Route profitability assessment and relevant channel costing (North star exercise)
 </li>
 <li>
 Deep dive into P&amp;L&rsquo;s by brands and PP to improve margins and provide the right benchmark data
 </li>
 <li>
 Racks inventory, utilization and ROI tracking
 </li>
 <li>
 S&amp;D monthly tracking and deep dive by cost element to assess opportunities
 </li>
 <li>
 Lead the bottom-up S&amp;D build up for Fcst / AOP exercise for the market
 </li>
 <li>
 Partner with the business and transformation team to identify and drive productivity opportunities
 </li>
 <li>
 Lead on Bottoms up Fcst / AOP exercise inputs from finance side for Vol, Revenue and D&amp;A
 </li>
 <li>
 Track A&amp;M budgets for the markets along with status of activities raised, committed and uncommitted portion
 </li>
 <li>
 Responsible for DAPLR accuracy across key dimensions for the business
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Good stakeholder management skills and ability to communicate effectively with cross functional stakeholders and senior leaders in the organization are required.
 </li>
 <li>
 Excellent coordination skills among different functions and with finance planning team
 </li>
 <li>
 Strong Financial Modelling and analytical capabilities
 </li>
 <li>
 Work under pressure and demonstrate commitment to deliverables.
 </li>
 <li>
 Preferable MBA/CPA/CIMA/CA/ACCA / Equivalent
 </li>
 <li>
 3-4 years of FMCG experience in related field
 </li>
 </ul>
</div>

Control & Reporting Assoc Analyst

Bayut KSA - بيوت السعودية

<div>
 
 Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 
 
 The Associate Data Analyst
 
 supports the business by analyzing large datasets, building BI dashboards, defining KPIs, and delivering accurate reports using SQL, Python, Excel, and visualization tools. The role involves validating data, supporting cross-project analysis, running A/B tests, and ensuring high data quality to guide decision-making. Ideal candidates have 1 year of data analysis experience, strong technical skills, and thrive in a fast-paced, analytical environment.
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 ● Accessing data, constructing and manipulating large datasets to support planned analyses, using SQL, Python and similar tools
 
 
 ● Designing and developing BI dashboards using Sisense or similar tools (Tableau, PowerBI, DataStudio) for various organizational metrics and indicators using best practices and industry standards in finance, sales, inventory, and other areas
 
 
 ● Help with defining KPIs metrics and drive the data governance through standardisation and communication
 
 
 ● Extract data and share it with stakeholders using Dashboards/Reports or Google Sheets
 
 
 ● Develop analysis and reporting capabilities; monitor performance and quality control plans to identify improvements.
 
 
 ● Adapt at queries, report writing and presenting findings
 
 
 ● Research and validation of entity data using appropriate internal and external data sources
 
 
 ● Liaising and analysis across projects within the Reference Data environment
 
 
 ● Analysis, specification, testing and implementation of interfaces, workflow solutions, and reference data solutions - An example would be regression testing systems ahead of upgrades
 
 
 ● Participate in the design, implementation and interpretation of experiments/trials for continuous refinement of on-going strategies
 
 
 ● Responsible for data quality and timely delivery of reports that make common business sense
 
 
 ● Understand business model and user funnels to identify required step changes for product growth
 
 
 ● Plan, execute, and analyze A/B test experiments to inform product strategy
 
 
 
 
 Requirements
 
 
 
 
 
 Qualifications
 
 
 
 ● Bachelor's degree in statistics, mathematics, computer science, or related field.
 
 
 Masters is a plus.
 
 
 ● 1 year experience working as Data Analyst
 
 
 ● Proficient in SQL
 
 
 ● Good with Microsoft Excel
 
 
 ● Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc).
 
 
 ● Excellent verbal and written communication.
 
 
 ● Strong problem solving skills.
 
 
 
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 High-performing and fast-paced work environment
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Rewards &amp; Recognition
 </li>
 <li>
 Learning &amp; Development
 
 </li>
 </ul>
 
 Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 #KSABayut
 
</div>

Associate Data Analyst

Nizmara Consulting & Executive Search

<div>
 
 At Nizmara Consulting, we pride ourselves on being the premier destination for executive search and talent acquisition, where excellence meets expertise. With a team of seasoned consultants possessing unparalleled industry knowledge and hands-on experience, we specialize in delivering top-tier talent across a diverse range of verticals including;
 
 Technology, Financial Services, Banking &amp; Insurance, Healthcare &amp; Life Sciences,
 
 
 E-commerce &amp; Retail, Construction, Engineering &amp; Manufacturing.
 
 We leverage tailored solutions backed by industry insight, exceptional talent, strategic partnerships, and a proven track record of success boosting business outcomes.
 
 
 
 
 
 Our client is a manufacturing/FMCG company owned by PIF (Public Investment Fund). For their growth plans, we are looking for a BI Analyst. The Business Intelligence Analyst will be responsible for developing, maintaining, and enhancing custom reports, dashboards, and analytics solutions across Procurement, Finance, Supply Chain, and Human Capital domains. The role requires deep understanding of Oracle Fusion modules, data models, and integration with external/manual datasets when needed. The analyst will work closely with business stakeholders to translate requirements into accurate and scalable reporting solutions.
 
 
 
 
 
 
 This position will be based full-time onsite at the client&rsquo;s office in Saudi Arabia and will be engaged as a contractor. Ikame will be also necessary for non-Saudi citizens.
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Gather and translate reporting requirements from multiple departments into technical specifications.
 </li>
 <li>
 Develop and maintain Oracle Fusion reports, dashboards, and KPIs using FAW, OTBI, BI Publisher, and downstream BI tools (Power BI, Looker, Superset etc.).
 </li>
 <li>
 Integrate manual datasheets, lookups, and external data sources when required to enrich analytics.
 </li>
 <li>
 Ensure data accuracy, consistency, and documentation of reporting logic and data definitions.
 </li>
 <li>
 Collaborate with IT, Data Engineering, and SMEs to ensure data accessibility and performance optimization.
 </li>
 <li>
 Provide user training, support, and troubleshooting for delivered reports.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technologies, Engineering, Software Engineering, or other related technical fields from accredited universities.
 </li>
 <li>
 Experience with Oracle Fusion modules (Procurement, Finance, HCM, Supply Chain).
 </li>
 <li>
 5+ years of experience in the related field.
 </li>
 <li>
 Strong knowledge of OTBI, BI Publisher, Oracle FAW, and data models.
 </li>
 <li>
 Ability to build custom dashboards and reports using modern BI tools (Looker Studio, Power BI, Superset, Tableau etc.).
 </li>
 <li>
 Experience working with data blending, lookup logic, and manual dataset integration.
 </li>
 <li>
 Solid understanding of data governance, KPIs, and business processes.
 </li>
 <li>
 Analytical mindset with excellent requirement-gathering and stakeholder-management skills.
 </li>
 <li>
 Ability to work onsite in Saudi Arabia full-time as a contractor and manage continuity via backup resource planning.
 </li>
 </ul>
 
 
</div>

Business Intelligence Developer (Oracle Fusion)

Raytheon

<div>Date Posted:
2025-04-20
Country:
Saudi Arabia
Location:
SAU02114: MTSD AlAndalus, 3267 Corniche Street, Al Andalus District, Jeddah, 02, 23311-9520, Saudi Arabia
Position Role Type:
Unspecified
Job Title: Patriot Data Research Analyst Job Code/Profile: ENGSVEP2
Salary Grade: P2 
Job Location: Jeddah, KSA
Field Manager: Robert Ruder
Cost Center: 25640
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling &ndash; to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today&rsquo;s mission and stay ahead of tomorrow&rsquo;s threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Job Summary
The Patriot Data Research Analyst position is a critical role supporting the sustainment of Royal Saudi Air Defense Forces (RSADF) systems through meticulous inventory management and data analysis. The analyst is responsible for reviewing and verifying materials within the inventory control point stock, as well as tracking materials received under requisitions and spare parts orders to address shortages. This role involves maintaining and updating the master inventory records file, ensuring accuracy and reliability in stock data. The analyst assists with stock-gathering activities, including evaluating the feasibility of substitutions and exchanges, and supports the development and maintenance of spare parts database requirements. Through detailed inventory analysis and research, the analyst identifies trends, resolves discrepancies, and prepares responses to problem reports concerning spare parts shortages from suppliers. The role also involves analyzing Repair and Return (R&amp;R) materials and replenishment procedures, making recommendations to management to optimize processes and enhance operational readiness. Additionally, the analyst contributes to on-the-job training (OJT) initiatives to share expertise and foster professional development within the team. By performing these critical tasks, the Patriot Data Research Analyst ensures the effective management of inventory and the sustainment of RSADF systems. This position requires strong analytical skills, attention to detail, and a commitment to excellence in inventory and data management.
This position is based in Jeddah, Saudi Arabia.
What You Will Do<ul><li>
Review and confirm the materials in the inventory control point stock and the materials</li></ul>
received under requisitions and spare parts orders to replenish shortage.<ul><li>
Maintain master inventory records file.</li><li>
Assists in stock-gathering activities and decisions about the possibility of substitution and</li></ul>
Exchange.<ul><li>
Assist in the preparation of spare parts database requirements and the subsequent inventory,</li></ul>
analysis and research.<ul><li>
Participate in On-the-Job Training (OJT) when needed.</li><li>
Review and prepare responses to problem reports with spare parts to replenish shortage</li></ul>
from suppliers.<ul><li>
Analyzes and makes recommendations to management for Repair and Return (R&amp;R)</li></ul>
materials and replenishment procedures.
Qualifications You Must Have<ul><li>
Diploma in Logistics or Supply from an accredited foreign or local college or institute.</li><li>
Minimum of two (2) years prior experience in Logistics or Supply or compatible experience in the operation of industrial and military supply activities.</li><li>
Able to explain and interpret technical manuals and drawings as they apply to supply activities.</li><li>
Proficient in the use of computer and database.</li><li>
Proficient in spoken and written English.</li><li>
Must be able to work independently.</li></ul>
What We Offer<ul><li>
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.</li></ul>
Learn More &amp; Apply Now!<ul><li>
RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation &ndash; and that, in turn, requires a culture that is diverse, equitable and inclusive.</li><li>
We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.</li></ul>
Please consider the following role type definition as you apply for this role.<ul><li>
Onsite: Employees who are working in Onsite roles will work primarily onsite.</li></ul>
Clearance Information<ul><li>
This position requires a security clearance from the Royal Saudi Air Defense Forces.</li></ul>
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms</div>

Patriot Data Research Analyst

Abunayyan Holding

<div>
 
 🚀 We&rsquo;re Hiring: Performance Assurance Analyst
 
 
 📍 Division: EPCM | Projects
 
 
 We are looking for a detail-oriented and proactive Performance Assurance Analyst to support performance measurement, reporting, and analysis across our project portfolio. This role is key to enabling data-driven decision-making by transforming project data into clear insights for leadership and project teams.
 
 
 
 
 
 🎯 Role Purpose
 
 
 The Performance Assurance Analyst will collect, analyze, and report project performance data across schedule, cost, quality, and safety metrics. You will support performance assurance reviews, KPI tracking, and continuous improvement initiatives across EPCM projects.
 
 
 
 
 
 📌 Key Responsibilities
 
 <ul>
 <li>
 Gather, validate, and analyze project performance data (schedule, cost, quality, safety, etc.)
 </li>
 <li>
 Develop and maintain dashboards and performance reports for internal and client use
 </li>
 <li>
 Track KPIs, trends, and anomalies to support continuous improvement
 </li>
 <li>
 Support performance audits and assurance reviews across multiple projects
 </li>
 <li>
 Capture and report lessons learned and performance insights
 </li>
 <li>
 Liaise with project teams to collect inputs and promote best practices
 </li>
 <li>
 Contribute to the development and enhancement of the performance assurance framework
 </li>
 </ul>
 
 
 
 
 🎓 Qualifications &amp; Experience
 
 <ul>
 <li>
 3&ndash;5 years of experience in project controls, quality, or data analytics within EPCM or construction environments
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, or a related discipline
 </li>
 <li>
 Strong analytical skills with the ability to interpret complex data sets
 </li>
 <li>
 Proficiency in Excel, Power BI, or similar data visualization tools
 </li>
 <li>
 Familiarity with project management methodologies and tools
 </li>
 </ul>
 
 
</div>

Performance Assurance Analyst

Aventus

<div>
 
 
 Role:
 
 Business Analyst
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Duration:
 
 6 Month Contract (Extendable)
 
 
 
 
 
 
 About the Role
 
 
 
 We are supporting a leading consulting firm in Riyadh that is hiring a Senior Business Analyst for an immediate on site assignment. This is a hands on role focused on requirements, applications, workflows, user journeys, and supporting development and QA teams across multiple workstreams.
 
 
 The ideal candidate will have strong experience working in software and application development environments with the ability to bridge business and technical teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead requirement gathering sessions with business and technical stakeholders
 </li>
 <li>
 Document business, functional, and non functional requirements including BRDs
 </li>
 <li>
 Map and document workflows, processes, user journeys, and personas
 </li>
 <li>
 Translate business logic into clear requirements for developers and data engineers
 </li>
 <li>
 Create user stories, acceptance criteria, process flows, and data mapping documents
 </li>
 <li>
 Work closely with development teams to design and validate new application modules
 </li>
 <li>
 Coordinate with QA teams for testing and issue tracking
 </li>
 <li>
 Document data sources, KPIs, dashboards, and reporting needs
 </li>
 <li>
 Prepare test cases and support application testing
 </li>
 <li>
 Execute UAT with business teams and validate functionality
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 &bull; 5 to 10 years of experience as a Business Analyst in software or application development
 
 
 &bull; Strong experience in requirements gathering, BRDs, process mapping, and UAT
 
 
 &bull; Ability to collaborate with development, data, and QA teams
 
 
 &bull; Arabic speaking candidates are strongly preferred
 
 
 
 
 
 If you are interested, please apply with your most up to date CV. If you know anyone who would be interested, please share the job ad.
 
</div>

Business Analyst

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 We are currently looking to hire a Quality Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
 
 
 
 
 
 Role: Quality Analyst
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Type: Contract (3 months Contract -extendable)
 
 
 Experience: 1-5 years
 
 
 Note: Looking for Immediate Joiners
 
 
 
 
 
 Responsibilities
 
 
 Ensure incident and request handling meets quality standards: audit tickets for accuracy and SLA adherence, identify trends and process gaps, provide feedback and training to improve resolution quality and reporting.
 
 
 
 
 
 We are seeking a detail-oriented and process-driven Quality Analyst to ensure high standards of service delivery across Incident and Request Management operations. The Quality Analyst will be responsible for conducting regular audits, ensuring SLA compliance, identifying performance gaps, and driving continuous improvement initiatives within the Service Desk/ITSM environment.
 
 
 ________________________________________
 
 
 Key Responsibilities:
 
 
 1. Quality Auditing &amp; Compliance
 
 
 &bull; Conduct periodic audits of incident and service request tickets to ensure accuracy, completeness, and adherence to ITIL/organizational quality standards.
 
 
 &bull; Verify that tickets include proper categorization, prioritization, documentation, and resolution steps.
 
 
 &bull; Ensure compliance with SLAs, response timelines, and escalation protocols.
 
 
 &bull; Identify discrepancies, errors, or incomplete ticket handling and ensure corrective measures are implemented.
 
 
 2. Process Monitoring &amp; Improvement
 
 
 &bull; Analyze recurring issues, ticket trends, and operational patterns to identify process gaps or service delivery inefficiencies.
 
 
 &bull; Recommend improvements to enhance the quality, speed, and consistency of incident and request resolution.
 
 
 &bull; Support the development and refinement of standard operating procedures (SOPs) and knowledge articles.
 
 
 3. Feedback, Coaching &amp; Training
 
 
 &bull; Provide structured feedback to Service Desk agents, L1/L2 teams, and other operational staff based on audit findings.
 
 
 &bull; Conduct refresher training sessions to address common errors, ensure process adherence, and improve overall service quality.
 
 
 &bull; Collaborate with team leads to support capability development and performance enhancement.
 
 
 4. Reporting &amp; Documentation
 
 
 &bull; Prepare monthly/weekly quality reports highlighting audit results, SLA performance, accuracy levels, and improvement areas.
 
 
 &bull; Track and maintain quality metrics, KPIs, and compliance dashboards to support operational decision-making.
 
 
 &bull; Document quality findings, improvement plans, and follow-up actions.
 
 
 5. Stakeholder Collaboration
 
 
 &bull; Work closely with Incident Managers, Service Desk Leads, and Process Owners to ensure quality expectations are met.
 
 
 &bull; Participate in review calls, quality meetings, and RCA discussions to drive continuous improvement.
 
 
 &bull; Support internal audits and assist with compliance requirements as needed.
 
 
 ________________________________________
 
 
 Required Skills &amp; Qualifications:
 
 
 &bull; 2&ndash;5 years of experience as a Quality Analyst in IT Support, ITSM, Service Desk, or a similar environment.
 
 
 &bull; Strong knowledge of ITIL processes, especially Incident, Request, and Problem Management.
 
 
 &bull; Experience in ticketing tools such as ServiceNow, Remedy, JIRA, or similar platforms.
 
 
 &bull; Excellent analytical, auditing, and documentation skills.
 
 
 &bull; Strong communication and interpersonal skills for effective coaching and feedback.
 
 
 &bull; Ability to identify patterns, trends, and process bottlenecks.
 
 
 ________________________________________
 
 
 Preferred Skills:
 
 
 &bull; ITIL Foundation certification.
 
 
 &bull; Experience working with quality frameworks or continuous improvement methodologies (Lean, Six Sigma).
 
 
 &bull; Prior experience in SLA monitoring and reporting.
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to kumar@aven-sys.com Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name: Kumar Ankush
 
 
 Avensys Consulting Pte Ltd
 
 
 Email: kumar@aven-sys.com
 
 
 Call: +65 6727 7653 | Ext: 653
 
 
 
 
 
 Privacy Statement:
 
 
 We take your personal data protection seriously and adhere to both EU and local data protections regulations.
 
 
 Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.
 
 
 Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants
 
 
 
</div>

Quality Analyst

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