control room technician

Sygmetiv Business Solutions

About the RoleWe are seeking an experienced and proactive Control Room Supervisor to lead our Roads O&amp;M Control Room operations. The role involves supervising traffic monitoring, managing incidents, and ensuring the smooth operation of Intelligent Transport Systems (ITS) to improve road safety, reduce congestion, and enhance the overall experience for road users.As a senior member of the team, you will oversee operators, manage safety-critical systems, and coordinate incident responses while ensuring compliance with company procedures and quality standards. This is a shift-based role covering 24/7/365 operations.Key Responsibilities<ul><li>Supervise and coordinate the work of Control Room Operators.</li><li>Monitor traffic conditions and apply tactical interventions through ITS systems.</li><li>Oversee incident and weather-related management across the road network.</li><li>Operate and manage road management ITS and other safety-critical systems.</li><li>Manage and operate traffic signals, CCTV systems, and dynamic message signs.</li><li>Supervise road closures, diversions, and provide real-time traffic information.</li><li>Liaise with internal and external stakeholders to ensure effective information sharing.</li><li>Support major events, abnormal loads, and hazardous load management.</li><li>Lead tunnel operation and incident management systems.</li><li>Ensure control room professionalism, confidentiality, and data security.</li><li>Provide feedback and recommendations to improve ITS and software systems.</li><li>Ensure adherence to Health, Safety, and Quality standards.</li></ul>Qualifications &amp; ExperienceEssential:<ul><li>Bachelor&rsquo;s degree or higher in Engineering (relevant discipline).</li><li>Minimum 10 years&rsquo; experience working in a roads control room with ITS operations.</li><li>Strong background in incident management and safety-critical systems.</li><li>Excellent knowledge of multi-platform ITS and modular system operations.</li><li>Experienced shift worker, flexible to work rotating schedules (24/7/365).</li><li>Excellent communication skills in English (verbal &amp; written).</li><li>Valid Qatar Driving License.</li></ul>Desirable:<ul><li>Accreditation from the Institute of Asset Management (IAM) or equivalent.</li><li>Experience with Tunnel Management or Road Incident Management Systems.</li><li>Proficiency in transportation-specific Video Management Systems.</li><li>Ability to communicate in Arabic (verbal &amp; written).</li></ul>Key Skills &amp; Competencies<ul><li>Strong leadership and supervisory skills with proven team management experience.</li><li>Excellent analytical, problem-solving, and decision-making abilities.</li><li>Self-motivated with initiative and customer-focused approach.</li><li>Strong presentation, reporting, and content development skills.</li><li>Commitment to results, safety, and professional ethics.</li></ul>Work Conditions<ul><li>Supervisory role requiring flexibility to work shifts (day/night/weekends/holidays).</li><li>High-pressure environment requiring quick decision-making and strong leadership.</li></ul>Job Type: Full-timeExperience:<ul><li>roads control room with ITS operations: 10 years (Preferred)</li></ul>

Control Room Supervisor

About the RoleWe are looking for an experienced Audio Visual Engineer to join our team. This role is responsible for the operation, implementation, and optimization of Control Room and Audio Visual (AV) solutions. The successful candidate will manage AV/Control Room systems, oversee project implementations, and provide expert support for upgrades, troubleshooting, and system enhancements.Key Responsibilities<ul><li>Plan, design, implement, operate, and optimize Control Room &amp; Audio Visual solutions.</li><li>Provide 1st and 2nd line management for AV systems in daily operations and new deployments.</li><li>Oversee AV-related projects and coordinate with system integrators for smooth implementation.</li><li>Support complex upgrades and migration activities.</li><li>Perform root cause analysis and resolve complex technical issues.</li><li>Work closely with stakeholders to align AV solutions with business objectives.</li><li>Coordinate with manufacturers for escalated issues and troubleshooting.</li><li>Mentor and support junior engineers with training and real-time issue escalation.</li><li>Ensure high availability of AV systems for mission-critical control room operations.</li></ul>Qualifications &amp; ExperienceEssential:<ul><li>Bachelor&rsquo;s or Master&rsquo;s Degree in Technology (Engineering or related).</li><li>8&ndash;10 years&rsquo; experience in a similar role.</li><li>Must be Barco, Biamp, and CTS (Certified Technology Specialist) certified.</li><li>Proven experience across the entire project lifecycle as a Project Engineer.</li><li>Hands-on experience with:</li><li>Barco Video Walls &amp; CMS software</li><li>Biamp network-based audio solutions</li><li>Crestron Room Automation Solutions</li><li>Cisco Video Conferencing Solutions</li><li>Windows Servers (2012, 2016) administration</li><li>Smart PDU solutions &amp; Data Centre architecture basics</li><li>Zetron Solutions</li></ul>Desirable:<ul><li>Project Management qualification (PRINCE2, PMP, or equivalent).</li><li>Avixa CTS-I or CTS-D certification.</li><li>CCNA Routing &amp; Switching.</li><li>Knowledge of CCTV solutions.</li></ul>Key Skills &amp; Competencies<ul><li>Strong technical expertise in enterprise AV solutions.</li><li>Excellent communication skills (verbal &amp; written).</li><li>Strong leadership, teamwork, and project management abilities.</li><li>Analytical problem-solving with ability to translate business goals into technical actions.</li><li>Self-motivated with initiative and customer focus.</li><li>Ability to perform in a high-pressure, mission-critical environment.</li></ul>Why Join Us?This role offers the opportunity to work with cutting-edge AV technologies in a mission-critical control room environment, directly contributing to the success of Qatar&rsquo;s Roads &amp; Transport Operations. You will play a key role in ensuring seamless AV integration, reliability, and performance for large-scale infrastructure operations.Job Type: Full-timeExperience:<ul><li>Audio Visual Engineer: 6 years (Preferred)</li></ul>

Control Room Engineer – Audio Visual (Level 2)

About the RoleWe are hiring motivated Control Room Operators to join our team. The role involves monitoring traffic, managing incidents, and operating Intelligent Transport Systems (ITS) to ensure smooth traffic flow, safety, and real-time communication. This position requires working in a 24/7/365 shift environment in a safety-critical control room.Key Responsibilities<ul><li>Monitor traffic flow and detect potential congestion.</li><li>Operate ITS systems, road management, and other safety-critical systems.</li><li>Manage traffic signals, CCTV systems, and dynamic message signs.</li><li>Support road closures, diversions, and incident management.</li><li>Provide real-time traffic information to stakeholders.</li><li>Assist with tunnel operations and road network optimization.</li><li>Liaise with internal and external teams for information sharing.</li><li>Provide operational support during major events and weather-related issues.</li><li>Maintain professionalism, confidentiality, and security of systems and data.</li><li>Follow company quality, health, and safety standards at all times.</li></ul>Qualifications &amp; ExperienceEssential:<ul><li>Diploma or Bachelor&rsquo;s Degree (minimum 3 years) in Engineering or a relevant field.</li><li>Minimum 2 years&rsquo; experience in a control room operating road network ITS systems.</li><li>Excellent verbal and written communication in English.</li><li>Valid Qatar Driving License.</li><li>Willing to work in a 24/7/365 rotating shift schedule.</li></ul>Desirable:<ul><li>Ability to communicate in Arabic.</li><li>Knowledge of transportation industry-specific Video Management Systems.</li><li>Experience in tunnel management or road incident management systems.</li><li>Experience with multi-platform software and modular system operations.</li></ul>Key Skills &amp; Competencies<ul><li>Excellent communication and presentation skills.</li><li>Strong teamwork and problem-solving abilities.</li><li>Self-motivated with initiative and customer focus.</li><li>Ability to analyze complex problems and provide actionable solutions.</li><li>Ability to remain calm and efficient in high-pressure environments.</li></ul>Job Type: Full-timeExperience:<ul><li>Control Room Operators: 2 years (Preferred)</li></ul>

Control Room Operator

About the RoleWe are seeking an experienced Systems Engineer (Level 1) to join our Roads Maintenance Department&rsquo;s Control Room team. This role focuses on maximizing technology utilization across the Roads Asset Maintenance Centre (RAMC) and distributed control rooms, ensuring world-class infrastructure support for Qatar&rsquo;s road networks. You will oversee ICT/ITS systems, manage maintenance operations, and collaborate with vendors and stakeholders to enhance system performance, reduce costs, and streamline operations.Key Responsibilities<ul><li>Provide technology advisory services and support ICT/ITS project planning, budgeting, and procurement.</li><li>Oversee and manage RAMC ICT/ITS maintenance staff to ensure service level agreements (SLAs) are achieved.</li><li>Ensure ICT/ITS project and support activities comply with process standards, audit, and security requirements.</li><li>Identify opportunities to improve technology stability, reduce costs, and optimize operations.</li><li>Promote innovation and propose improvements in control room technology usage.</li><li>Manage IT asset lifecycles, including maintenance contracts and renewals.</li><li>Conduct regular operational audits (&ldquo;RAMC Walks&rdquo;) to validate service objectives.</li><li>Define and track daily, weekly, monthly, and quarterly operational goals.</li><li>Review incidents and conduct service review meetings with contractors.</li><li>Escalate and resolve infrastructure, network, site backup, recovery, and data security issues.</li><li>Ensure adherence to RAMC incident, problem, change, and release management processes.</li><li>Perform root cause analysis for ICT/ITS incidents and work with contractors to implement short-term and long-term fixes.</li></ul>Qualifications &amp; ExperienceEssential:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science &amp; Engineering (B.E/B.Tech or equivalent).</li><li>6 years&rsquo; IT experience, including at least 3 years in the Middle East within Road Transportation or a similar industry.</li><li>ITIL V3 certification (focus on incident and service management).</li><li>VMware Certified Professional (VCP).</li><li>Proven experience in vendor/partner management and contract negotiation.</li><li>Experience in ICT/ITS system maintenance contracts and control room environments.</li><li>Experience interfacing with operations, asset protection, and information security teams.</li><li>Strong presentation skills with experience delivering reports to senior leadership.</li><li>Customer service experience in high-reliability, fast-paced environments.</li></ul>Desirable:<ul><li>MCSE-level knowledge.</li><li>Additional certifications in ICT/ITS systems.</li></ul>Key Skills &amp; Competencies<ul><li>Excellent interpersonal, organizational, and communication skills (verbal &amp; written).</li><li>Strong leadership, teamwork, and project management abilities.</li><li>Analytical problem-solving with a focus on operational improvements.</li><li>Self-motivated with initiative and customer focus.</li><li>Broad knowledge of ICT/ITS systems, networks, and maintenance best practices.</li></ul>Job Type: Full-timeExperience:<ul><li>Systems Engineer: 3 years (Preferred)</li></ul>

Control Room Systems Engineer – Level 1

About the RoleWe are hiring experienced Control Room Operators (Grade 2) to join our team. This role involves monitoring traffic patterns, managing incidents, and operating Intelligent Transport Systems (ITS) to ensure safe, efficient, and reliable road network operations. You will work in a 24/7/365 shift environment, playing a vital role in road safety and congestion management.Key Responsibilities<ul><li>Monitor traffic conditions and identify potential congestion.</li><li>Operate road management ITS and safety-critical systems.</li><li>Manage traffic signals, CCTV monitoring, and dynamic message signs.</li><li>Support road closures, traffic diversions, and major event operations.</li><li>Provide real-time traffic information to stakeholders.</li><li>Manage incidents and weather-related issues affecting the road network.</li><li>Support tunnel operations and road network optimization.</li><li>Liaise with internal and external teams for effective information sharing.</li><li>Provide input to improve ITS systems and operations.</li><li>Ensure professionalism, data security, and confidentiality of control room operations.</li><li>Follow company health, safety, and quality standards at all times.</li></ul>Qualifications &amp; ExperienceEssential:<ul><li>Bachelor&rsquo;s Degree (or higher) in Engineering or a relevant field.</li><li>5&ndash;6 years&rsquo; experience in a roads control room operating ITS systems.</li><li>Strong knowledge of incident management and safety-critical systems.</li><li>Experienced in multi-software platforms and modular system operations.</li><li>Excellent communication skills in English (verbal &amp; written).</li><li>Valid Qatar Driving License.</li><li>Flexible to work shifts (24/7/365, including nights, weekends, and holidays).</li></ul>Desirable:<ul><li>Accreditation from the Institute of Asset Management (IAM) or equivalent.</li><li>Experience with tunnel management or road incident management systems.</li><li>Knowledge of transportation-specific Video Management Systems.</li><li>Ability to communicate in Arabic (verbal &amp; written).</li></ul>Key Skills &amp; Competencies<ul><li>Excellent communication and presentation skills.</li><li>Strong teamwork and leadership potential.</li><li>Analytical problem-solving skills with actionable planning.</li><li>Self-motivated with initiative and customer-focused mindset.</li><li>Ability to perform under pressure in mission-critical environments.</li></ul>Job Type: Full-timeExperience:<ul><li>Control Room Operator: 5 years (Preferred)</li></ul>

Control Room Operator – Grade 2

About the RoleWe are seeking an experienced Control Room Operator (Grade 1) to join our team. This role involves monitoring traffic patterns, managing incidents, and operating Intelligent Transport Systems (ITS) to ensure smooth traffic flow, safety, and effective incident response. You will work in a 24/7/365 shift environment and play a critical role in enhancing road user safety and reducing congestion.Key Responsibilities<ul><li>Monitor traffic flow and identify conditions leading to congestion.</li><li>Operate ITS systems, road management tools, and safety-critical infrastructure.</li><li>Manage traffic signals, CCTV monitoring, and dynamic message sign operations.</li><li>Support road closures, traffic diversions, and major event operations.</li><li>Provide real-time traffic information to internal and external stakeholders.</li><li>Manage incidents and weather-related impacts confidently and safely.</li><li>Support tunnel operation and road network optimization.</li><li>Liaise with stakeholders to ensure effective communication and coordination.</li><li>Provide feedback to improve ITS systems and operational processes.</li><li>Ensure confidentiality, professionalism, and security of control room systems and data.</li><li>Adhere to company quality, health, and safety standards at all times.</li></ul>Qualifications &amp; ExperienceEssential:<ul><li>Bachelor&rsquo;s Degree (or higher) in Engineering or a relevant field.</li><li>6&ndash;8 years&rsquo; experience in a roads control room operating ITS systems.</li><li>Strong knowledge of incident management and safety-critical systems.</li><li>Experienced in multi-platform software and modular system operation.</li><li>Excellent communication skills in English (verbal &amp; written).</li><li>Valid Qatar Driving License.</li><li>Flexible to work rotating shifts (24/7/365, including weekends and holidays).</li></ul>Desirable:<ul><li>Accreditation from the Institute of Asset Management (IAM) or equivalent.</li><li>Experience in tunnel management or road incident management systems.</li><li>Knowledge of transportation industry-specific Video Management Systems.</li><li>Ability to communicate in Arabic (verbal &amp; written).</li></ul>Key Skills &amp; Competencies<ul><li>Strong leadership and teamwork skills.</li><li>Excellent communication and presentation abilities.</li><li>Analytical and problem-solving skills.</li><li>Self-motivated, with initiative and customer focus.</li><li>Ability to perform under pressure in safety-critical environments.</li></ul>Job Type: Full-timeExperience:<ul><li>Control Room Operator: 5 years (Preferred)</li></ul>

Control Room Operator – Grade 1

About the RoleWe are looking for skilled and proactive Control Room Operators to join our Roads O&amp;M team. The role involves monitoring traffic patterns, identifying issues that may lead to congestion, and applying tactical interventions through Intelligent Transport Systems (ITS). The objective is to keep traffic flowing smoothly, enhance safety, and provide real-time information to road users.This position requires working in a 24/7/365 shift pattern and handling critical systems with professionalism and responsibility.Key Responsibilities<ul><li>Monitor road traffic and identify conditions leading to congestion.</li><li>Use ITS systems to manage traffic flow, road safety, and incident response.</li><li>Operate road management ITS and safety-critical systems.</li><li>Manage and operate traffic signals, CCTV systems, and dynamic message signs.</li><li>Oversee road closures, traffic diversions, and major event operations.</li><li>Provide real-time traffic information and liaise with internal/external stakeholders.</li><li>Monitor weather conditions and manage severe weather responses.</li><li>Support tunnel operation and road incident management systems.</li><li>Ensure data, systems, and facility security at all times.</li><li>Provide operational feedback to improve ITS and system development.</li><li>Adhere to company policies, health and safety procedures, and shift requirements.</li></ul>Qualifications &amp; ExperienceEssential:<ul><li>Bachelor&rsquo;s degree or higher in Engineering (relevant discipline).</li><li>Minimum 3&ndash;4 years&rsquo; experience in a roads control room operating ITS systems.</li><li>Strong knowledge of incident management and safety-critical systems.</li><li>Proven experience working in shifts (24/7).</li><li>Excellent communication skills in English (verbal &amp; written).</li><li>Strong technical knowledge in enterprise systems and multi-software platforms.</li><li>Current valid Qatar Driving License.</li></ul>Desirable:<ul><li>Accreditation from the Institute of Asset Management (IAM) or equivalent.</li><li>Experience in tunnel management or road incident management systems.</li><li>Proficiency in transportation-specific Video Management Systems.</li><li>Arabic language skills (verbal &amp; written).</li></ul>Key Skills &amp; Competencies<ul><li>Strong leadership, teamwork, and project management abilities.</li><li>Excellent problem-solving and analytical skills.</li><li>Self-motivated with initiative and customer-focused approach.</li><li>Ability to handle safety-critical situations with confidence.</li><li>Excellent presentation and reporting skills.</li><li>Commitment to quality, safety, and professional ethics.</li></ul>Work Conditions<ul><li>Shift-based role covering 24/7/365 operations.</li><li>Must be flexible to work night, weekend, and holiday shifts.</li></ul>Job Type: Full-timeExperience:<ul><li>roads control room operating ITS systems: 3 years (Preferred)</li></ul>

Control RoomOperator–Grade3

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