graphic designer

account manager

junior graphic designer

graphics designer

senior graphic designer

creative team member

GoGrad

<p><b>Job Title:</b> Creative Team Member</p><p><b>Location:</b> DHA Phase 3, Lahore (On-site)<br/><b>Working Hours:</b></p><ul><li>Monday to Friday: 10:00 AM &ndash; 6:00 PM</li><li>Saturday: Half Day (Until 2:00 PM)</li></ul><p><b>About the Role:</b></p><p>We&rsquo;re looking for a motivated and imaginative <b>Creative Team Member</b> to join our on-site team in <b>DHA Phase 3, Lahore</b>. This role is ideal for someone with a passion for writing, storytelling, and content creation who&rsquo;s ready to contribute ideas and grow within a collaborative environment.</p><p>Whether you&rsquo;re a recent graduate or have some experience under your belt , if you&rsquo;re creative, detail-oriented, and eager to learn, we want to hear from you!</p><p><b>Key Responsibilities:</b></p><ul><li>Write engaging <b>scripts</b>, <b>blogs</b>, social media captions, and other content.</li><li>Conduct thorough <b>research</b> to support content accuracy and depth.</li><li>Collaborate closely with the <b>marketing</b> and <b>design</b> teams to bring ideas to life.</li><li>Assist in developing and executing creative campaigns and brand content.</li><li>Ensure content is on-brand, error-free, and delivered on time.</li><li>Manage multiple tasks while maintaining attention to detail and strong time management.</li></ul><p><b>Who Should Apply:</b></p><ul><li><b>Graduates</b> in Media, Marketing, English, Communications, or a related field.</li><li>Individuals with a strong grasp of written English and a flair for creative storytelling.</li><li>Passionate content creators who stay updated on trends and digital culture.</li><li>Team players who thrive in collaborative settings and are eager to learn and grow.</li></ul><p>Job Types: Full-time, Fresher</p><p>Application Question(s):</p><ul><li>Do you have a bachelor&rsquo;s degree (completed or in progress) in Media, Marketing, English, Communications, or a related field ?</li><li>Do you have experience or interest in content writing (blogs, scripts, captions, etc.)?</li><li>Are you available to work full-time on-site in DHA Phase 3, Lahore, Monday to Friday (10 AM &ndash; 6 PM) and half-day on Saturdays?</li></ul><p>Work Location: In person</p>

Creative Team Member

KHAKI SUPERIORS LTD.

<p><b>Are you a passionate and strategically-minded graphic designer who sees beyond pixels and palettes? Do you believe that exceptional design is a powerful tool for business growth? Are you searching for a remote role where you can produce the best work of your career, surrounded by a team that values creativity, collaboration, and tangible results?</b></p><p>If you're nodding along, Plutove has an opportunity for you. We are a growth-focused design and marketing agency looking for a confident and immensely talented Mid-Weight to Senior Graphic Designer to become an integral part of our fully remote team. This is not just a production role; it's a chance to be a creative leader, a brand guardian, and a visual storyteller for a portfolio of ambitious and innovative clients.</p><p><b>About Our Agency: Plutove (plutove.com)</b></p><p>Plutove is more than just a design and marketing agency; we are strategic growth partners for businesses poised to make a significant impact. We operate at the intersection of creativity and commercial results, building unforgettable brands and executing marketing campaigns that drive measurable success. Our clients range from ambitious tech start-ups and SaaS companies to forward-thinking e-commerce brands and professional services firms.</p><p>Our philosophy is built on the belief that intentional design is foundational to business success. We don't create visuals for the sake of aesthetics alone; every colour chosen, every font paired, and every layout constructed is part of a larger strategy designed to communicate, persuade, and convert. We are a close-knit, fully remote team of strategists, creatives, and project managers who are deeply passionate about our craft and dedicated to our clients' success.</p><p><b>The Opportunity: Your Mission at Plutove</b></p><p>As our new Graphic Designer, you will be the creative engine driving the visual identity and marketing collateral for our diverse clients. Your mission will be to translate complex brand strategies, marketing objectives, and raw concepts into compelling, sophisticated, and effective visual solutions. You will have the autonomy to manage projects from initial brief to final delivery, ensuring that every piece of work that leaves the agency is of the highest standard and perfectly aligned with the client's brand and goals. You will be a vital voice in our creative process, contributing ideas that shape campaigns and build lasting brand equity.</p><p><b>A Detailed Look at Your Responsibilities</b></p><p><b>1. Creative Strategy &amp; Conceptualisation:</b></p><ul><li>Dive deep into client briefs, brand guidelines, and target audience personas to fully understand the strategic objectives behind each project.</li><li>Participate actively in virtual brainstorming sessions with strategists and copywriters to develop powerful creative concepts for campaigns, brand identities, and key marketing initiatives.</li><li>Develop mood boards, style scapes, and initial design mockups to effectively communicate your creative vision to internal teams and clients.</li></ul><p><b>2. Design Execution &amp; Production:</b></p><ul><li>Design a wide and varied range of high-quality digital and print assets. This includes, but is not limited to:</li><li><b>Digital:</b> Social media campaigns (static, carousel, and light animation), web banners, Google Display Network ads, email newsletter templates, and landing page visuals.</li><li><b>Branding:</b> Logo refinements, brand identity guidelines, typography systems, and colour palettes.</li><li><b>Content Marketing:</b> E-books, whitepapers, case studies, infographics, and presentation decks (Google Slides/PowerPoint).</li><li><b>Print:</b> Brochures, flyers, event materials, and business stationery.</li><li>Ensure all designs are pixel-perfect, technically sound, and correctly prepared for their intended platform, whether digital or print.</li></ul><p><b>3. Brand Guardianship:</b></p><ul><li>Act as a steadfast guardian for our clients' brands, meticulously ensuring that all visual output is consistent with their established guidelines across every touchpoint.</li><li>Confidently evolve and expand brand identities where necessary, creating new assets and sub-systems that feel like a natural and strategic extension of the core brand.</li></ul><p><b>4. Collaboration &amp; Communication:</b></p><ul><li>Communicate proactively and with clarity within our project management systems (e.g., Asana/Trello) and on our internal messaging platform (Slack).</li><li>Articulately present your design concepts and rationale to team members and, when required, directly to clients, explaining how your creative choices solve the strategic problem.</li><li>Skillfully interpret and integrate feedback, viewing the revision process as a collaborative effort to achieve the best possible outcome.</li></ul><p><b>A Glimpse into Your Week</b></p><p>Your week might kick off with a virtual team huddle to discuss priorities and ongoing projects. Monday and Tuesday could be focused on developing initial concepts for a new client's social media campaign. By Wednesday, you might be presenting these concepts to the Project Manager, incorporating feedback, and moving towards final revisions. Thursday could see you finalising a multi-page PDF e-book for another client while also creating a set of urgent web banners. Friday might involve tidying up your project files, participating in an internal creative review, and dedicating some time to researching new design trends to share with the team.</p><p><b>Our Ideal Candidate Profile: Experience, Skills &amp; Character</b></p><p><b>Essential Skills &amp; Experience (The Non-Negotiables):</b></p><ul><li>A minimum of 2-6 years of professional graphic design experience, with a significant portion of that time spent within a fast-paced agency environment.</li><li><b>An outstanding and meticulously curated online portfolio is mandatory.</b> It must demonstrate a strong command of typographic hierarchy, colour theory, and layout composition across a diverse range of projects (brand identity, digital campaigns, and print are essential).</li><li><b>Expert-level, real-world proficiency</b> in the core Adobe Creative Suite: Illustrator (for vector work and logos), Photoshop (for image manipulation and digital compositions), and InDesign (for layout and print).</li><li>A robust understanding of designing for the digital landscape, including best practices for social media platforms, web usability, and email marketing.</li><li>Demonstrable experience in taking projects from the initial client brief through conceptualisation, multiple revision rounds, and final file delivery.</li><li>Impeccable English communication skills, both written and verbal.</li></ul><p><b>Who You Are (The Qualities That Will Make You Thrive):</b></p><ul><li><b>A Natural Problem-Solver:</b> You see a design request not as a task to be completed, but as a problem to be solved creatively and strategically.</li><li><b>Meticulously Organised:</b> You are a master of file management (version control, clear naming conventions) and can juggle multiple projects without letting details slip.</li><li><b>An Empathetic Communicator:</b> You listen intently to feedback and can articulate your design decisions in a way that is constructive and easy for non-designers to understand.</li><li><b>Proactive &amp; Self-Motivated:</b> As a remote team member, you take ownership of your work, manage your time effectively, and don't need hand-holding to deliver on your commitments.</li><li><b>A Lifelong Learner:</b> You possess a genuine curiosity and a desire to stay on top of emerging design trends, tools, and software.</li></ul><p><b>What Will Make You Stand Out (Bonus Points):</b></p><ul><li>Proficiency in Figma or Adobe XD for UI/UX projects.</li><li>Experience with basic motion graphics and animation in Adobe After Effects.</li><li>A foundational understanding of HTML/CSS and how design translates to the web.</li><li>Experience in creating compelling and professional presentation decks.</li></ul><p><b>The Plutove Promise: Why You'll Love Working With Us</b></p><ul><li><b>True Remote Flexibility:</b> We are a remote-first company. Enjoy the autonomy to work from your home office anywhere in the UK, creating a work-life balance that suits you.</li><li><b>Meaningful &amp; Diverse Work:</b> Say goodbye to monotony. You will work on a variety of exciting projects for clients in different industries, ensuring you are always challenged and engaged.</li><li><b>A Culture of Respect &amp; Collaboration:</b> We foster a supportive, ego-free environment where every voice is heard and great ideas can come from anywhere. We celebrate wins together and support each other through challenges.</li><li><b>Investment in Your Growth:</b> We are committed to your professional development. We provide access to learning resources and opportunities to expand your skill set and grow with the agency.</li></ul><p><b>Please note: Applications submitted without a portfolio will be automatically disregarded. Your portfolio is the most critical component of your application.</b></p><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs60,000.00 per month</p><p>Application Question(s):</p><ul><li>Please provide the direct URL to your online portfolio</li><li>Do you have expert-level, professional experience using the core Adobe Creative Suite? </li></ul><p>Work Location: In person</p>

Mid-Weight to Senior Graphic Designer (Fully Remote)

Physicians Revenue Group

<p><b>Performance Marketing Specialist &ndash; Full-Time | On-Site | US Timezone</b></p><p><b>Location:</b> Lahore (College Road Area), Pakistan<br/><b>Company:</b> Physician Revenue Group (PRG Pakistan)<br/><b>Schedule:</b> Full-Time | On-Site |Night Shift (Aligned with US Timezone) (06:00 PM - 03:00 AM)<br/><b>Experience Level:</b> Mid-Senior</p><p><b>About the Role</b></p><p>We are seeking a <b>skilled and strategic Performance Marketing Specialist</b> to join our dynamic Digital Marketing team. If you're passionate about driving web traffic, increasing brand visibility, and contributing to smart digital advertising strategies &mdash; this is your opportunity to shine.</p><p>As a PPC Specialist at PRG Pakistan, you&rsquo;ll be responsible for managing high-impact <b>paid campaigns on Google and Bing</b>, with added exposure to <b>social media marketing</b> across platforms like <b>Facebook, Instagram, and TikTok</b>. Your work will directly support clients in the <b>medical billing</b>, <b>healthcare</b>, and <b>finance</b> sectors.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Plan, execute, and optimize <b>PPC campaigns</b> across Google Ads and Bing Ads</li><li>Analyze campaign performance data to deliver actionable insights</li><li>Coordinate with internal stakeholders and clients to align marketing strategies</li><li>Support <b>content marketing</b>, <b>SEO efforts</b>, and <b>lead generation</b> tactics</li><li>Leverage tools and platforms for <b>digital billing</b>, <b>email marketing</b>, and <b>branding</b> efforts</li><li>Participate in regular meetings with international clients and PRG leadership &mdash; excellent communication in English is a must</li><li>Collaborate with creative teams to enhance content creation and improve online marketing outcomes</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li><b>Bachelor&rsquo;s degree</b> in Marketing, Business, or related field</li><li><b>1&ndash;3 years of experience</b> in running Google Ads and Bing Ads campaigns</li><li>Familiarity with <b>social media ad platforms</b> (Facebook, Instagram, TikTok) is a strong advantage</li><li>Understanding of <b>SEO</b>, <b>web traffic growth</b>, and <b>digital tools</b> used in small business marketing</li><li>Bonus: Experience in the <b>medical</b>, <b>dental</b>, or <b>billing software</b> domain</li><li>Strong communication and presentation skills &mdash; fluency in <b>English (spoken and written)</b> is essential</li></ul><p><b>Why Join PRG Pakistan?</b></p><p>At PRG, we don&rsquo;t just hire talent &mdash; we <b>nurture growth</b>, <b>reward innovation</b>, and <b>build careers</b>. As a member of our marketing team, you&rsquo;ll be working at the intersection of <b>marketing strategy</b>, <b>digital advertising</b>, and <b>healthcare technology</b>.</p><p>You&rsquo;ll contribute to campaigns that empower medical practices, enhance <b>billing solutions</b>, and boost <b>online business performance</b>. With opportunities for <b>career growth</b>, <b>continuous learning</b>, and direct impact, you&rsquo;re not just taking a job &mdash; you&rsquo;re joining a vision.</p><p><b>Diversity &amp; Inclusion Statement</b></p><p>At PRG Pakistan, we are committed to building a workplace that values diversity, equity, and inclusion. We welcome applicants from <b>all backgrounds, identities, and experiences</b>. We believe that diverse teams create better solutions, stronger strategies, and a more vibrant work culture.</p><p><b>Ready to Apply?</b></p><p>If you're ready to take the next step in your <b>digital marketing</b> career and want to make a measurable difference in the <b>healthcare</b> and <b>billing process</b> landscape, we want to hear from you.</p><p><b>Apply Now and be part of a team that values innovation, communication, and results.</b></p><p><b>Keywords we care about:</b><br/>Marketing, PPC, SEO, Social Media Marketing, Digital Strategy, Branding, Online Marketing, Lead Generation, Content Creation, Growth Hacking, Healthcare, Email Marketing, Advertising, E-commerce, Branding, Finance, Digital Tools, Performance Marketing Specialist, Performance Marketing Manager</p><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Performance Marketing Specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.<br>
<br>
Division Link: https://www.jonasclub.com/</div><div></div><div>
The Position:</div><div>
We are seeking an enthusiastic, career-oriented Customer Support Specialist who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.</div><div>
Primary Responsibilities:</div><ul><li><div>
Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.</div></li><li><div>
Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.</div></li><li><div>
Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.</div></li><li><div>
Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.</div></li><li><div>
Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.</div></li><li><div>
Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.</div></li><li><div>
Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.</div></li><li><div>
Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.</div></li><li><div>
Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.</div></li></ul><div></div><div>
Skills &amp; Qualifications:</div><ul><li><div>
Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.</div></li><li><div>
Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.</div></li><li><div>
Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)</div></li><li><div>
Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)</div></li><li><div>
Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.</div></li><li><div>
Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.</div></li><li><div>
Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.</div></li><li><div>
Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.</div></li><li><div>
Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.</div></li><li><div>
Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.</div></li></ul><div></div><div>
Educational &amp; Technical Requirements:</div><ul><li><div>
Education: Bachelor&rsquo;s degree in Computer Science or related field.</div></li><li><div>
Experience: 5+ years of experience in a technical support or customer service environment.</div></li><li><div>
Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.</div></li><li><div>
Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.</div></li></ul><div></div><div>
What You&rsquo;ll Bring:</div><ul><li><div>
Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.</div></li><li><div>
Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.</div></li><li><div>
Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.</div></li><li><div>
Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.</div></li></ul><div></div><div>
Workshift (Job Timings):</div><ul><li><div>
Shift Hours:</div><ul><li><div>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</div></li><li><div>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</div></li></ul></li><li><div>
Weekend Availability: Must be willing to work on weekends when required.</div></li><li><div>
After Hours Support: Willingness to provide support outside standard business hours as needed.</div></li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Support Specialist

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.
 <br/>
 <br/>
 Division Link: https://www.jonasclub.com/
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are seeking an enthusiastic, career-oriented Customer Support Analyst who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
  </li>
  <li>
   Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.
  </li>
  <li>
   Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.
  </li>
  <li>
   Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
  </li>
  <li>
   Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
  </li>
  <li>
   Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.
  </li>
  <li>
   Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.
  </li>
  <li>
   Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.
  </li>
  <li>
   Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.
  </li>
  <li>
   Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
  </li>
  <li>
   Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)
  </li>
  <li>
   Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)
  </li>
  <li>
   Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.
  </li>
  <li>
   Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.
  </li>
  <li>
   Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.
  </li>
  <li>
   Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.
  </li>
  <li>
   Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.
  </li>
  <li>
   Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational &amp; Technical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Computer Science or related field.
  </li>
  <li>
   Experience: 3+ years of experience in a technical support or customer service environment.
  </li>
  <li>
   Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.
  </li>
  <li>
   Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.
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   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.
  </li>
  <li>
   Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.
  </li>
  <li>
   Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.
  </li>
  <li>
   Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.
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   <br/>
  </li>
 </ul>
 <strong>
  Workshift (Job Timings)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shift Hours:
  </li>
  <li>
   Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
  </li>
  <li>
   Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
  </li>
  <li>
   Weekend Availability: Must be willing to work on weekends when required.
  </li>
  <li>
   After Hours Support: Willingness to provide support outside standard business hours as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
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   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Customer Support Analyst

BearPlex

<p><b>Job Title:</b> Creative Lead</p><p><b>Location:</b> Samanabad, Lahore<br/><b>Job Type:</b> Full-time / Onsite</p><p><b>Job Overview:</b><br/>We are seeking a highly creative and skilled <b>Creative Lead</b> to oversee and execute visual design projects across various mediums. The ideal candidate will be proficient in <b>Figma, Adobe Illustrator, and other design tools</b>, with strong experience in <b>branding, social media strategy, and visual storytelling</b>. You will be responsible for developing and delivering impactful design concepts, maintaining brand consistency, and leading creative initiatives that enhance our brand presence.</p><p><b>Key Responsibilities:</b></p><ul><li>Design and deliver creative assets, including <b>social media posts, brand identities, logos, and marketing materials</b>.</li><li>Develop and execute <b>branding strategies</b> to ensure cohesive visual identity across platforms.</li><li>Collaborate with the marketing team to <b>plan and implement social media campaigns</b> and content strategies.</li><li>Create <b>UI/UX designs</b> for digital products using Figma.</li><li>Produce engaging and visually compelling designs that align with business objectives and brand guidelines.</li><li>Stay up-to-date with design trends, tools, and best practices to keep the brand fresh and competitive.</li><li>Manage multiple design projects simultaneously, ensuring high-quality output and timely delivery.</li><li>Provide creative direction and feedback to team members when needed.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience as a <b>Creative Lead, Senior Designer, or similar role</b>.</li><li>Proficiency in <b>Figma, Adobe Illustrator, Photoshop, and other relevant tools</b>.</li><li>Strong understanding of <b>branding, typography, color theory, and visual hierarchy</b>.</li><li>Experience in creating <b>social media campaigns and digital marketing visuals</b>.</li><li>Some exposure to <b>UI/UX design principles</b>.</li><li>Excellent communication and collaboration skills.</li><li>Strong time management and organizational abilities.</li><li>A portfolio showcasing a range of creative work.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Knowledge of motion graphics or video editing tools (e.g., After Effects, Premiere Pro) is a plus.</li><li>Experience working in an agency or fast-paced creative environment.</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>UI/UX: 2 years (Required)</li></ul><p>Work Location: In person</p>

Creative Lead

Careem

<div>
 <strong>
  About the Company
  <br/>
  <br/>
 </strong>
 Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region&rsquo;s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 Careem Plus is Careem&rsquo;s subscription program that offers members unmatched value for loyalty by helping them unlock value across services on the Careem app. Careem Plus aims to become the #1 subscription program simplifying everyday life for millions of our customers across the MENA region. We view Careem Plus as the primary customer-facing proposition that enables customers to enjoy the benefits of the Careem platform. Consequently, Careem Plus's value proposition should inspire and reinforce the value of the Careem super app. Launched in Dubai in 2021, the program has seen strong growth and engagement from customers. Over the coming years, we aim to aggressively grow our member base, continue adding market-leading benefits to bolster the value proposition, expand to other regional markets and help Careem become the everyday super app of the region.
 <br/>
 <br/>
 Who we are looking for
 <br/>
 <br/>
 We are seeking an ambitious and detail-oriented Senior Product Operations Specialist to join our Product Operations team. The ideal candidate should have a strong background in product management and operations, with a proven track record of successfully coordinating and executing product development projects. We need someone who can thrive in a collaborative environment, communicate effectively with cross-functional teams, and is passionate about delivering high-quality products to our customers.
 <br/>
 <br/>
 What you&rsquo;ll do
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 <br/>
 Collaborate with Product, Engineering, QA, Care, and other teams to identify opportunities, provide daily product support, coordinate product and feature releases, and leverage customer/internal feedback for valuable product improvements through effective teamwork
 <br/>
 <br/>
 Develop &amp; Optimize Processes: Keeping a keen eye on product performance is essential to identify operational gaps, inefficiencies, and potential risks. We want you to work alongside various teams to come up with effective solutions. Keep track of key performance metrics and implement corrective actions as needed.
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 Program/Project Management: Be a resourceful, go-getting multitasker, supporting cross-functional initiatives across a variety of areas (product, ops, engineering, tech support, marketing, etc)
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 <br/>
 Foster Relationships: Foster strong relationships with teams and stakeholders to ensure efficient and productive working relationships
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 Data-driven insights - Perform deep-dive analysis to evaluate existing feature performance or assess the impact potential of tackling new problems and opportunities
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 Education and experience
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 <br/>
 <ul>
  <li>
   Bachelor's degree in Engineering, Marketing, or a related field.
  </li>
  <li>
   Minimum 3 years' experience in product operations, product management, or a related role within a technology or consumer-focused company; prior experience with subscription models is a plus
  </li>
  <li>
   Familiarity with Agile methodologies and product management tools.
  </li>
  <li>
   Fluency in English and Arabic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong Problem Solver: Excel in analyzing complex issues and developing creative solutions.
  </li>
  <li>
   Detail-Oriented and Organized: Efficiently manage multiple tasks and priorities with meticulous attention to detail.
  </li>
  <li>
   Collaborative and Proactive: Thrive in diverse teams, taking ownership and identifying new opportunities or challenges. Additionally, adapt well to fast-paced and changing environments.
  </li>
 </ul>
</div>


Senior Product Operations Specialist

Explore 1396+ Creative team member in Lahore this September. Find roles across top companies and apply now to boost your career.