credit and collections analyst

Eaton

<div>
 Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
 
 
 This open post is for an experienced collection analyst within the EMEA Credit Management team. The primary purpose is to provide expert Credit management skills for the customer base in relation to managing the cash flow for the portfolio ensuring all cash flow targets are met and exceeded, to improve cash flow, work with business partners improving processes, communicate policy and provide credit/commercial support to sales/operations/end customers. The position requires proven experience in a credit function, process improvement skills, business and commercial acumen and has a strong change management ethic. The purpose is to provide expert assistance to the customer in relation to conciliations and investigations into unresolved (end) customer claims that are or will be impacting the aged debt or bad debt on trade accounts. The candidate will be required to liaise with key stakeholders and end customers to handle complex investigations providing effective communication and recommendations on root cause mitigation.
 
 
 
 What You&rsquo;ll Do
 
 
 
 This open post is for an experienced collection analyst within the EMEA Credit Management team. The primary purpose is to provide expert Credit management skills for the customer base in relation to managing the cash flow for the portfolio ensuring all cash flow targets are met and exceeded, to improve cash flow, work with business partners improving processes, communicate policy and provide credit/commercial support to sales/operations/end customers. The position requires proven experience in a credit function, process improvement skills, business and commercial acumen and has a strong change management ethic. The purpose is to provide expert assistance to the customer in relation to conciliations and investigations into unresolved (end) customer claims that are or will be impacting the aged debt or bad debt on trade accounts. The candidate will be required to liaise with key stakeholders and end customers to handle complex investigations providing effective communication and recommendations on root cause mitigation.
 
 
 "Drive cash Collection improvements within Middle East region for the Electrical Division.
 
 
 Required to successfully manage the assigned portfolio to deliver cash collection targets in line with monthly goals and expectations.
 
 
 Own, manage and resolve large/long term disputes across the EMEA portfolio.
 
 
 Achieve Aged debt and collection goals utilizing advanced collection techniques in line with the SAP, GetPaid and Oracle processes.
 
 
 Initiate and drive pro-active collections by collaborating with the customers to identify queries or disputes prior to due date of invoices.
 
 
 Build key business relationships with sales and operational teams to drive improvements in the OTC cycle.
 
 
 Support and facilitate Commercial agreements and contracts with Sales in relation to terms and business processes.
 
 
 Build strong business relationships with key customers in country/region.
 
 
 Provide expert decision making on all topics relating to the OTC cycle
 
 
 Manage and deploy key Credit procedures within country and region.
 
 
 Manage the decision making on stop shipments for their key countries.
 
 
 Ensure W/O and reserves are reflective of country specifics Including escalation to Atradius collections and legal proceedings.
 
 
 Ensure all key work processes are followed through automated systems daily. (Dunning&rsquo;s, statements, invoice copies and customer responses).
 
 
 Ensure the integrity of the receivables by accurately clearing of all aged Cash on account in line with the agreed targets.
 
 
 Identify and categorize all aged debt accurately including robust commentary entered within the key credit systems and efficiently identify the stakeholder required to clear the balance that relates to a claim or dispute.
 
 
 Provide accurate weekly cash forecasts highlighting risks, opportunities and providing recommendations to management based on collection activity to ensure targets are achieved.
 
 
 Drive front end enhancements mitigating reoccurring challenges within the OTC cycle. Drive next generation process changes enhancing the cash flow for the regions and roll out standardization and best practice across the function. Support all system upgrades and own key requirements during projects for the OTC process.
 
 
 Manage and maintain the customer masterfile for both SAP, Get Paid and Oracle systems ensuring accurate data on all customers. Collaboration with the Country Support team &amp; Glasgow Collections/EMEA Risk team on key decisions impacting the OTC cycle and the EMEA cash flow"
 
 
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Bachelors Degree in Accounting
 </li>
 <li>
 Min. 3 year credit risk, collection or similar relevant experience
 </li>
 <li>
 Proven technical expertise knowledge on multiple ERP and financial systems, SAP knowledge is a must. Addtional systems could be an assest.
 </li>
 <li>
 Fluent spoken and written English essential.
 </li>
 <li>
 Experience within a high performing credit function working with operations and commercial teams within a multinational ,manufacturing ,company is a must.
 </li>
 <li>
 Proven ability to drive results and continuous improvement culture across multiple business units.
 </li>
 <li>
 Customer Relationship Management, both internal and external, experience essential
 </li>
 <li>
 Ability to collaborate with diverse internal and external teams; used to operate, negotiate and influence effectively in an international organization
 </li>
 <li>
 Good communication, presentation, training, process management and change management skills
 </li>
 <li>
 Cross/multi-cultural background and experience; sensitive to cultural differences
 </li>
 <li>
 Proven track record leading supporting on business improvement initiatives
 
 
 
 </li>
 </ul>
 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
</div>

Credit & Collection Analyst ( SAP required)

Bridgestone

About the Role Job Purpose We are looking for a highly self-motivated and detail-oriented Credit &amp; Collections Team Leader to join our Credit team reporting hierarchically to the Local Finance Director and functionally to Head of Credit EMEA. The Credit Manager is responsible to support the financial goals of Bridgestone MEA and its sales efforts, while maintaining healthy account receivables within the risk requirements of the organization. The Credit &amp; Collections Team Leader works closely with team members and management to monitor and ensure compliance with credit management laws and policies. This person must be able to initiate, maintain and grow solid relationships with supply chain, sales, and finance teams to assess existing processes and procedures for improvement opportunities related to account management based on company s cash flow requirements and risk appetite. The Credit &amp; Collections Team Leader must track current market conditions, change based on the general economic situation and the financial requirements of the company in order to provide the business with holistic risk exposure of granting credit. Responsibilities: Manages the activities of credit approval and collections, applies policies and maintains supporting processes and procedures Lead, direct, evaluate, and develop a team of credit and collections staff to ensure that the credit and collections activities are conducted effectively and ethically and comply with the organization s policies and standards as well as relevant regulations and laws Monitors and reports customer credit risk, recommends credit exposure limits and facilitates special credit arrangements and problem collection accounts Negotiates collateral and security arrangements where needed Supports collection procedures and fields collection escalations by visiting key clients Identifies target accounting to focus on improving payment habits while increasing sales through security transactions Manage and prepare dashboards to monitor key performance indicators Supervise approval of credit applications Secure all necessary procedures required to execute successfully LCs and SBLCs Prepare monthly accounts and customer aging reports for the finance department Respond to inquiries from customers, and research/resolve outstanding credit issues Assist in developing new credit policies and procedures Maintain credit invoice and supporting documentation files Review A/R ledger and initiate steps to resolve aged invoices/accounts and customer disputes as required Perform analytical review and reporting within accounts receivable Liaise with functional or operational area managers (for example in sales or customer service) to ensure that credit and collection activities are consistent with the organization s overall customer relations strategy Qualifications &amp; Experience Required Education, Master, other certification: • Bachelor's Degree in Accounting, Finance, Business or related field Experience (years): • Minimum of 5 years of prior supervisory or management experience • 7 years of progressive credit experience in a sales or similar environment Technical Skills: • Experience in trade finance and extensive knowledge of financial instruments such as LC, SBLC, • BG, CI • SAP experience • Strong Excel and PowerPoint skills • Advanced Financial Statement analysis • Proficient in PC skills, accounting software, Internet-based programs, MS Office Suite, especially Excel experience with credit rating tools Languages Skills: • English Soft/Behavioral Skills: • The ideal candidate has excellent verbal and written communications skills, is also dependable and accountable • Ability to communicate with all levels within the organization, customers, and vendors • Ability to maintain accuracy in a very detailed work environment, highly detail oriented What we offer At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality , for that, we offer you more than just a competitive payment; we will provide you: • A supportive and engaging onboarding experience to ensure a smooth transition into our team. • The opportunity to develop and grow, through training and regular mentorship. • Corporate Social Responsibility activities. • A truly global, dynamic and challenging work environment. • Agility and work/life effectiveness and your long-term well-being. • A diverse and inclusive team.

Credit & Collections Team Leader

CDHorizon United Arab Emirates

<div>
 
 
 Job description
 
 
 
 We are seeking a dedicated and detail-oriented Collections Specialist to join our dynamic finance team in Riyadh, Saudi Arabia. The ideal candidate will play a crucial role in managing and improving our accounts receivable processes. This position involves interacting with clients, resolving payment discrepancies, and ensuring timely payments are collected. The Collections Specialist will also analyze customer accounts and work closely with the sales and customer service departments to maintain positive relationships while achieving collection targets. A strong understanding of financial principles, excellent communication skills, and a proactive approach to problem-solving are essential for success in this role.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ol>
 <li>
 Manage the collections process for overdue accounts, ensuring timely follow-up on outstanding invoices.
 </li>
 <li>
 Communicate with clients via phone, email, and in-person to resolve payment issues and negotiate repayment plans.
 </li>
 <li>
 Analyze customer accounts to identify trends in payment behavior and develop strategies to improve collections.
 </li>
 <li>
 Collaborate with the sales team to address customer disputes and ensure customer satisfaction while maintaining collection efficiency.
 </li>
 <li>
 Prepare detailed reports on collection activities and provide regular updates to management regarding outstanding accounts.
 </li>
 <li>
 Maintain accurate records of all collection activities and communications in the company&rsquo;s financial software.
 </li>
 <li>
 Assist in the development of policies and procedures to streamline the collections process and enhance overall efficiency.
 </li>
 <li>
 Conduct credit checks and risk assessments for new clients to mitigate potential financial risks.
 </li>
 <li>
 Participate in training and development programs to stay current with industry best practices and regulatory requirements.
 </li>
 </ol>
 
 
 
 
 
 Preferred Candidate:
 
 
 <ol>
 <li>
 3+ years of experience in similar position.
 </li>
 <li>
 Excellent English language.
 </li>
 <li>
 Must be Saudi.
 </li>
 <li>
 Proven experience in collections or accounts receivable management, preferably in a corporate environment.
 </li>
 <li>
 Excellent communication and interpersonal skills, with a knack for building relationships with clients.
 </li>
 <li>
 Detail-oriented and organized, with the ability to manage multiple accounts and priorities effectively.
 </li>
 <li>
 Proficient in financial software and Microsoft Office Suite, particularly Excel for data analysis.
 </li>
 <li>
 Ability to work independently and as part of a team, demonstrating initiative and resourcefulness.
 </li>
 </ol>
 
 
</div>

Collections Specialist

AVI-SPL

<div>Long Description:
<div>
Job Summary</div> 
<div></div><ul><li>
Responsible for an assigned segment of accounts, the Credit &amp; Collections Analyst ensures that customers are contacted and invoices are paid in accordance to terms</li><li>
Maintain accurate and reliable notes in aging workflow report and CMS</li><li>
Understand benchmarks for collection goals and strive to meet or exceed goals on a weekly and monthly basis</li><li>
Confirm customer receipt of high-value invoices via email, phone, or through electronic submission portals and ensure payment is forthcoming in accordance to policy</li><li>
Work with internal and external customers to research and resolve outstanding issues in order to collect payment, process adjustments, or process credits and write-offs as applicable</li><li>
Request tax certificates as needed
</li><li>Coordinate clearance letters or No Objection Certificates (NOCs) as required for payment release</li><li>
Verify and submit invoices through client-specified platforms (e.g., Ariba, Coupa, Oracle iSupplier).</li></ul><ul><li>
Ensure compliance with UAE VAT regulations, including attaching tax-compliant supporting documents.</li><li>
Process credit card payments and set customers up for ACH payments as needed
</li></ul><ul><li>Process monthly account statements
</li><li>Manage collection team emails and hotline calls</li><li>
Familiarity with UAE Wage Protection System (WPS) procedures and local bank clearance practices is a plus</li></ul> 
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.<div></div> 
Must-Haves:<ul><li>
Minimum Bachelor&rsquo;s degree in Accounting, Finance, Business, or related field (High school diploma with strong experience may be considered)
</li><li>Minimum 3 &ndash; 5 years&rsquo; experience in Accounts receivable or business-to-business collections</li><li>
Intermediate/Advanced proficiency in PC/Microsoft applications (Excel, Access, Word,)</li><li>
Proficiency in Microsoft Office applications (Word, Excel, Outlook)</li><li>
Demonstrated experience using pivot tables in Excel
</li><li>Experience operating in a multi-country and/or complex matrix business environment</li></ul> 
Nice-To-Haves: 
<ul><li>
Familiarity with GCC or UAE VAT compliance and documentation practices</li><li>
Experience in Construction industry collection is a plus</li><li>
Demonstrate time management skills with attention to detail</li><li>
Detail oriented and capable of analyzing complex financial/operational data
</li><li>Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
</li><li>Self-starter capable of working independently and ensuring to meet deadlines
</li><li>Excellent communication and interpersonal skills, both verbal and written
</li><li>Ability to balance multiple tasks with changing priorities</li><li>
Ability to exercise solid judgment with sound problem-solving and decision-making skills
</li><li>Basic business-level Arabic language skills are an advantage</li></ul> 
WHY YOU&rsquo;LL LIKE WORKING HERE 
<ul><li>
Medical benefits, including dental</li><li>
Paid holidays and PTO</li><li>
Enjoyable and dynamic company culture</li><li>
Training and professional development opportunities</li></ul> 
MORE ABOUT US 
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. 
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.<div></div><div> 
Direct Reports</div><div></div><div> 
&#61623; This position does not have direct reports</div><div></div><div> 
Work Hours</div><div></div><div> 
AVI-SPL reserves the right to alter work hours and work location as deems necessary</div></div>

Credit & Collections Analyst

ATOMLIFE HEALTHCARE AND RESEARCH PRIVATE LIMITED

Job Purpose:To ensure timely collection of outstanding payments from customers, maintain accurate ledger records, and provide effective customer service support related to billing, payments, and account reconciliation.Key Responsibilities:Accounts &amp; Payment Follow-up:<ul><li>Regularly follow up with customers/distributors for outstanding payments.</li><li>Maintain and update outstanding payment trackers and customer ledger records.</li><li>Coordinate with the sales team for payment status, disputes, and pending collections.</li><li>Share regular payment follow-up reports with management.</li><li>Ensure timely posting of receipts and reconciliation of accounts.</li><li>Communicate politely and professionally with customers to resolve billing or payment-related issues.</li><li>Monitor credit days and ensure collections are aligned with agreed terms.</li></ul>Ledger Clearance:<ul><li>Verify and reconcile customer ledgers on a regular basis.</li><li>Resolve mismatches or discrepancies between customer and company accounts.</li><li>Maintain documentation for all cleared payments and adjustments.</li><li>Support internal audits and provide required records promptly.</li></ul>Customer Service:<ul><li>Respond to customer queries related to invoices, statements, and payment status.</li><li>Coordinate with internal departments (Sales, Dispatch, Finance) to resolve issues quickly.</li><li>Maintain good relationships with customers by providing clear communication and timely updates.</li><li>Escalate unresolved issues to the concerned department or management when necessary.</li></ul>Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Commerce / Accounting / Finance.</li><li>0&ndash;3 years of experience in accounts receivable, collections, or customer service (preferred).</li><li>Strong communication and negotiation skills.</li><li>Good knowledge of MS Excel and accounting software (e.g., Tally, Marg ERP).</li><li>Attention to detail and ability to handle multiple accounts efficiently.</li></ul>Performance Indicators:<ul><li>Timely collection of outstanding dues.</li><li>Reduction in overdue accounts.</li><li>Accuracy of ledger reconciliation.</li><li>Customer satisfaction in payment-related communication.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;10,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Tele Caller Executive- Accounts

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
About the Role:
 
We are seeking a detail-oriented and customer-focused Collections Specialist to join our Finance team. In this role, you will serve as the primary point of contact for all collections-related inquiries and play a critical part in managing accounts receivable. You will leverage your knowledge of billing and subscription processes to assist customers with account issues, clarify invoice details, and ensure the timely collection of outstanding payments. 
 
This role requires strong analytical skills, excellent communication abilities, and a customer-centric mindset. Your efforts will directly impact our cash flow, customer satisfaction, and operational efficiency.

What You&rsquo;ll Do:
<ul>
<li>Serve as the primary point of contact for customers regarding account balance (CM/DM/Payment/Invoice.</li>
<li>Proactively and reactively address billing concerns, including subscription fees and one-time charges.</li>
<li>Manage high call volumes, handling both inbound and outbound calls (100+ calls/day).</li>
<li>Utilize Salesforce and Zuora to investigate and resolve payment issues.</li>
<li>Analyse and reconcile customer accounts, including reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.</li>
<li>Support the monthly close process by ensuring accurate period cutoffs.</li>
<li>Collaborate cross-functionally with Sales, Customer Success, and Fulfilment teams to resolve account issues and enhance customer satisfaction.</li>
<li>Manage assigned accounts receivable portfolios with a focus on customer retention and timely collections.</li>
<li>Follow and continuously improve Standard Operating Procedures (SOPs) for collections processes.</li>
<li>Respond to and resolve customer support cases related to collections in a timely manner.</li>
<li>Generate accurate reports and forecasts on collection performance.</li>
<li>Maintain compliance protocols and data integrity across ERP and billing systems.</li>
<li>Participate in ad hoc financial and operational projects as needed.</li>
</ul>
What We&rsquo;re Looking For:

Required:
<ul>
<li>1&ndash;2 years of experience in a collections or customer-facing role.</li>
<li>Strong written and verbal communication skills.</li>
<li>High level of attention to detail, organization, and vigilance.</li>
<li>Ability to manage time effectively and work under pressure in a fast-paced environment.</li>
<li>Proficiency with spreadsheets (Excel/Google Sheets) and strong computation abilities.</li>
<li>Ability to adapt to shifting priorities and work independently or as part of a team.</li>
<li>Willingness to work flexible hours, including overtime and rotating shifts as needed.</li>
</ul>
Preferred:
<ul>
<li>Experience in SaaS collections and Quote-to-Cash processes.</li>
<li>Familiarity with Zuora, Salesforce and Collections software.</li>
<li>Bachelor's degree in Accounting, Finance, or a related field.</li>
<li>An analytical mindset with the ability to identify patterns and suggest improvements.</li>
<li>Empathy and professionalism when engaging with customers.</li></ul></div><div> 
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Tabasco

Job DescriptionPosition: Collections ExecutiveLocation: Sharjah, UAEExperience: 4-5 years of UAE Experience working in Similar role within Manpower Supply/ Constructions/ Large Scale Industries.License/ Certification: Required Valid UAE Driving LicenseAbout the RoleWe are a leading manpower supply company in the UAE, and collections form a vital part of our business operations. To strengthen our finance and receivables team, we are seeking an experienced Arabic-speaking female Collections Executive. The successful candidate will be responsible for ensuring timely recovery of outstanding payments, maintaining accurate records, and fostering strong client relationships. This role requires a professional who can handle sensitive financial discussions with confidence, tact, and persistence.Key ResponsibilitiesClient Follow-Up &amp; Recovery<ul><li>Regularly follow up with clients to ensure timely settlement of invoices.</li><li>Contact customers via Official office visits, calls, emails etc.</li><li>Ensure all communications are clear, professional, and solution-oriented.</li></ul>Negotiation &amp; Dispute Resolution<ul><li>Engage with clients to resolve disputes and negotiate practical payment arrangements.</li><li>Ensure all discussions are documented and reported to management.</li></ul>Coordination with Internal Teams<ul><li>Collaborate with finance and operations teams to reconcile accounts receivable records.</li><li>Ensure proper documentation of invoices, payment terms, and approvals.</li><li>Provide feedback to management regarding client payment trends and risks.</li></ul>Reporting &amp; Documentation<ul><li>Maintain accurate and up-to-date records of collection activities.</li><li>Prepare weekly and monthly reports, including aging analysis of outstanding accounts.</li><li>Highlight potential default cases and recommend next steps.</li></ul>Compliance &amp; Professionalism<ul><li>Ensure all collection practices adhere to company policies and UAE regulations.</li><li>Handle client interactions with integrity, confidentiality, and professionalism.</li></ul>Requirements<ul><li>Languages: Fluency in Arabic and English (spoken &amp; written) is mandatory.</li><li>Experience: Minimum 2&ndash;3 years&rsquo; experience in collections, accounts receivable, customer service, or debt recovery (preferably in manpower supply, contracting, or services industry).</li><li>Preferring female candidates due to requirements of the role.</li><li>Should be having valid UAE DRIVING LICENSE</li></ul>Skills:<ul><li>Strong communication and negotiation skills.</li><li>Ability to manage difficult conversations while maintaining professionalism.</li><li>High attention to detail, accuracy, and organizational ability.</li><li>Strong reporting and MS Office skills (Excel, Word, Outlook).</li></ul>Personality Traits:<ul><li>Persuasive and effective communicator.</li><li>Professional, proactive, and result-driven.</li><li>Ability to work independently under pressure.</li></ul>Preferred Qualifications<ul><li>Prior UAE experience in manpower supply, contracting, or service sector collections.</li><li>Knowledge of UAE invoicing, VAT, and payment practices.</li><li>Experience in handling large volume client portfolios.</li></ul>Job Types: Full-time, PermanentPay: AED4,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>What is your notice period (If working)</li></ul>Experience:<ul><li>B2B Collections: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>UAE driving license (Required)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>

Collection Executive

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