crm campaign manager

Sobha Furniture

As our CRM Manager, you will be the architect of our customer relationships. Your mission is to transform data into intelligence, building two distinct engagement engines:A powerful nurturing system that accelerates our sales pipeline by engaging architects, designers, and developers for Sobha Furniture.An exclusive community-building platform that cultivates loyalty and drives engagement with a discerning global audience for the new project.You will be both the technical owner of our CRM platform and the strategic advisor on how, when, and where we connect with our customers.CRM Operations & Data Management<ul><li>Manage and maintain the Microsoft Dynamics 365 Marketing platform to ensure data accuracy, hygiene, and seamless integration with other systems.</li><li>Create and manage dynamic audience segments for both B2B (customer type, project stage, geography) and B2C (interest, engagement level) audiences.</li><li>Build and optimize email automation, nurture journeys, and trigger-based campaigns to support the distinct goals of each brand.</li><li>Ensure full compliance with global data protection and opt-in regulations.</li></ul>Insights & Strategic Thinking <ul><li>Regularly analyse CRM data to identify patterns, behavioural insights, and opportunities for both business lines.</li><li>Act as a strategic thinker by transforming data into actionable recommendations, advising sales and marketing on which segments, professions, or regions to target with tailored messaging.</li><li>Develop dashboards and reports in Power BI or similar tools, highlighting engagement, conversion trends, and campaign effectiveness.</li><li>Partner with the marketing team to refine messaging and creative strategies for different customer lifecycle stages.</li></ul>Campaign Execution & Optimisation<ul><li>Design and deploy data-driven CRM campaigns in collaboration with the Digital Marketing and Brand teams.</li><li>Develop personalized email templates, conduct A/B tests, and refine automation rules to increase engagement and conversion.</li><li>Continuously optimize workflows, data flows, and campaign efficiency across the CRM ecosystem.</li></ul>Cross-Functional Collaboration<ul><li>Collaborate with Brand, Digital, and Sales teams to ensure CRM insights inform wider marketing initiatives and omnichannel campaigns.</li><li>Support senior marketing leadership with CRM-driven data for campaign planning and quarterly performance reviews.</li><li>Work closely with IT and Dynamics administrators to enhance CRM functionality and resolve technical issues.</li></ul>

CRM Manager

Intuit

<div><h2 class="jobSectionHeader">Overview</h2>
Intuit&rsquo;s Consumer Group&rsquo;s CRM team is looking for an experienced engagement marketing leader managing email marketing in support of the TurboTax business. The Staff CRM Marketing Manager will be responsible for running campaigns essential to achieving the organization&rsquo;s retention goals and delivering personalized experiences to our customer base.<div>
You are an expert email marketer who can combine technology and creative marketing to make transformative ideas come to life. You manage and develop a high performing cross functional team, creating campaigns that inspire and educate our customers throughout the tax season lifecycle while sharing our message of powering prosperity.</div> 
Responsibilities<ul><li>
Own the management of the TurboTax email program dedicated to driving transactions in product during tax season, delivering flawless execution on a complex program on one of the largest installed bases in the US, and spearheading innovation around personalization.</li><li>
Lead the effort to deliver superlative campaigns to customers, ensuring compelling story-telling, relevant content and best-in-class creative are present throughout our communications.</li><li>
Deliver on the vision to implement truly 1:1 campaigns to our various customer base through personalized messaging, offers, content and more.</li><li>
Help define channel contact strategy, maintaining calendars and defining governance protocols.</li><li>
Articulate complex campaign requirements, closely partnering with CRM data and operations teams to ensure their proper implementation. Understand the technical side of email operations from how customer data attributes flow from data systems into the ESPs for campaign retrieval to ESP set up and implementation to dynamic content execution.</li><li>
Partner with Strategy partners to help devise, implement and measure complex test plans.</li><li>
Report on channel performance, partnering with Analytics as needed, and share actionable insights at different levels of the organization (leadership to business stakeholders). Understand key campaign, channel and customer level metrics and how to take CRM data to drive performance.</li></ul><div></div> 
Qualifications<ul><li>
6-10 years experience managing an elaborate email marketing program for a Fortune 500 company</li><li>
Impeccable knowledge of email marketing best practices, especially around creative and story-telling.</li><li>
Passion for creative, copy and campaign development and deep-bench experience working with creative teams.</li><li>
Keen understanding of the data undergirding CRM programs and enabling campaign orchestration and personalization.</li>
Superior organizational, project management and communication skills <li>- this role requires hands-on management of campaign deployments, often under tight deadlines and high pressure.</li><li>
Experience with Enterprise-level marketing cloud solutions and CRM tech stack.
</li><li>Strong analytical and data manipulations skills that result in meaningful insights and that drive performance</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:<div> 
Southern California: 150,500-203,500 
Bay Area: 158,000-213,500.</div></div>

Staff CRM Marketing and Strategy Lead

Spencer's Retail

<div>
 
 
 🚀 Join Our Team &mdash; CRM Executive (Marketing Communications): E-Commerce | Spencer&rsquo;s Retail (RPSG Group) 🚀
 
 
 
 
 
 
 
 About Us
 
 
 
 Spencer&rsquo;s Retail, part of the
 
 RPSG Group
 
 , is a leading multi-format retailer with a strong presence in food and grocery. As we expand our
 
 quick commerce grocery platform, Jiffy
 
 , we&rsquo;re looking for a
 
 CRM Executive / Marketing Assistant
 
 to help drive engaging customer communication strategies.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Plan and execute CRM campaigns to boost customer engagement, retention, and conversions.
 </li>
 <li>
 Coordinate with design and content teams for creative and copy requirements.
 </li>
 <li>
 Manage campaigns across
 
 Push, Email, WhatsApp, and In-App notifications
 
 .
 </li>
 <li>
 Analyze campaign performance (CTR, CVR, retention rate, churn rate, etc.) and share actionable insights.
 </li>
 <li>
 Collaborate with marketing, product, and analytics teams to enhance user experience and campaign effectiveness.
 </li>
 <li>
 Maintain CRM data hygiene and identify automation/personalization opportunities.
 </li>
 </ul>
 
 
 
 
 
 Who We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 Fresher Graduates with internship experience
 
 in marketing communications or CRM are welcome!
 </li>
 <li>
 Strong writing and editing skills &mdash; ability to adapt tone and style for diverse audiences.
 </li>
 <li>
 Basic understanding of CRM or campaign management tools (WebEngage, MoEngage, etc.) is a plus.
 </li>
 <li>
 Data-driven mindset with proficiency in Excel / Google Sheets.
 </li>
 <li>
 Eye for detail, timing, and creativity in communication.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 
 You&rsquo;ll be part of a fast-growing digital team shaping customer journeys for one of India&rsquo;s leading retail brands. If you&rsquo;re passionate about customer engagement, communication strategy, and marketing innovation &mdash; we&rsquo;d love to meet you!
 
</div>

Customer Relationship Management Executive

wego

<div>About Us: 
Wego is the most popular travel search engine in the Middle East and among the leading players in online travel in Southeast Asia.
ShopCash is a new cashback and loyalty program launched by Wego in MENA in 2020. ShopCash gives users access to a wide range of cashback offers, promo codes, deals and vouchers from a variety of merchants. ShopCash was developed to make brand and deal discovery easier while enabling users to save on every purchase.
Job Overview: 
We are seeking an experienced and strategic CRM professional to lead our customer relationship management initiatives. The ideal candidate will have a comprehensive understanding of CRM channels and tools, a keen eye for personalisation strategies, and the ability to coordinate effectively with product, marketing and commercial teams. Experience in the e-commerce industry is a significant advantage.
Key Responsibilities:
<div>
<ul><li>CRM Strategy Development:<ul>
<li>
Develop and execute a robust CRM strategy encompassing email marketing, push notifications, in-app and on-site notifications, WhatsApp, and SMS marketing in a B2C setup.</li>
<li>
Design and implement onboarding and engagement journeys to enhance customer retention and lifetime value.</li>
</ul></li></ul>
<ul><li>Campaign Management:<ul>
<li>
Lead end-to-end campaign planning, execution, and analysis for CRM channels.</li>
<li>
Utilize data-driven insights to optimize campaigns for maximum impact and engagement.</li>
</ul></li></ul>
<ul><li>Personalization and Segmentation:<ul>
<li>
Drive personalization efforts to deliver relevant content and offers to customers.</li>
<li>
Develop advanced segmentation strategies to target users based on behavior, preferences, and lifecycle stages.</li>
</ul></li></ul>
<ul><li>Cross-Functional Collaboration:<ul>
<li>
Work closely with the product team to align CRM efforts with product features and user experience enhancements.</li>
<li>
Collaborate with design and content teams to ensure cohesive and impactful campaigns.</li>
</ul></li></ul>
<ul><li>Innovation and Trends:<ul>
<li>
Stay up-to-date with the latest CRM technologies, trends, and best practices.</li>
<li>
Implement new tools and approaches to enhance CRM effectiveness.</li>
</ul></li></ul>
<ul><li>Performance Measurement:<ul>
<li>
Establish KPIs to measure the success of CRM initiatives.</li>
<li>
Regularly analyze campaign performance and provide actionable insights for improvement.</li>
</ul></li></ul>
</div>Qualifications and Requirements:<ul>
<li>
Proven experience (3+ years) in CRM management across multiple channels.</li>
<li>
Full proficiency in Arabic and English (Speaking - Reading - Writing)</li>
<li>
Strong expertise in email marketing, push notifications, and in-app/on-site notifications.</li>
<li>
Experience with customer onboarding and engagement journeys using at least one CRM tool (Webengage, Clevertap, Braze, etc).</li>
<li>
Deep understanding of personalization techniques and data-driven CRM strategies.</li>
<li>
Hands-on experience with CRM platforms and marketing automation tools.</li>
<li>
Proficiency with Microsoft Excel and BigQuery (good to have).</li>
<li>
Proficiency with HTML, CSS, JS, and other supporting languages for creating mailers and automating reports is a must.</li>
<li>
Exceptional analytical skills with the ability to interpret data and derive actionable insights.</li>
<li>
Strong project management skills with the ability to handle multiple campaigns simultaneously.</li>
<li>
Excellent communication and leadership skills.</li>
<li>
Bachelor's degree, preferably in marketing.</li></ul></div>

Senior CRM Marketing Executive

Al-Futtaim Automotive

Join to apply for the CRM Analyst Retail role at Al-Futtaim Automotive Job Requisition ID: 171992 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions-automotive, financial services, real estate, retail and healthcare-employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview Of The Role <ul> <li>The ECRM Executive will play a critical role in driving customer engagement through data-driven campaigns leveraging Email, Push, and WhatsApp channels. With strong analytical skills and a focus on customer lifecycle management, the role involves designing and optimizing omni-channel drip campaigns. Success in this role requires deep insights into customer personalization and the ability to deliver measurable business impact. The executive will work closely with cross-functional teams to align strategies with business goals and maintain CRM platform health. </li> </ul> What You Will Do <ul> <li>Plan, build, and execute CRM campaigns across Email, Push, WhatsApp, and other relevant channels.</li> <li>Manage end-to-end campaign execution including segmentation, targeting, personalization, and testing.</li> <li>Conduct pre- and post-campaign analysis to measure performance, derive insights, and optimize future campaigns.</li> <li>Design customer lifecycle journeys and set up automated drip campaigns across omni-channel touchpoints.</li> <li>Leverage data and analytics to identify opportunities for improving retention, engagement, and revenue.</li> <li>Collaborate with cross-functional teams (Brand marketing, Product, and IT) to align CRM strategies with business goals.</li> <li>Hands on experience in (HTML, Jinja, or similar scripting) for personalised/dynamic template creation.</li> <li>Monitor and maintain CRM platform health, ensuring data quality and integration with other systems.</li> <li>Stay updated with CRM best practices, tools, and industry trends to continuously enhance customer communication.</li> </ul> Technology and Tools <ul> <li>Hands on experience with CDP/CRM tools like Braze, Salesforce, Blueshift, Bloomreach, MoEngage.</li> </ul> Required Skills To Be Successful <ul> <li>Extensive CRM campaign management experience.</li> <li>Proficient in email and push notification technologies.</li> <li>Strong analytical and reporting skills.</li> <li>Proficiency in HTML and scripting languages.</li> </ul> What Qualifies You For The Role <ul> <li>Minimum 5 years of CRM experience in Retail/E-commerce.</li> <li>Proven expertise in managing campaigns across Email, Push Notification, and WhatsApp.</li> <li>Strong analytical mindset with experience in campaign performance analysis and reporting. </li><li>Solid understanding of customer segmentation, lifecycle marketing, and omni-channel strategies.</li> <li>Hands-on experience with marketing automation platforms and CDPs.</li> <li>Basic HTML and Jinja (or equivalent scripting) knowledge for campaign customization.</li> <li>Excellent problem-solving, communication, and stakeholder management skills.</li> <li>Ability to work independently and drive projects end-to-end.</li> </ul> We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.<img src="https://www.jobg8.com/Tracking.aspx?%2fh34g3pSz%2f76Mdw8xJkKcPxkw6AH2MoSp" width="0" height="0" />

CRM Analyst Retail

مجموعة الطاير

<div></div><div>Al Tayer Insignia | Senior CRM Automation Executive &ndash; Arabic speaker
About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols, Armani and newly added Gymshark and The White Company, to name just a few!
About The Role
We are looking for an enthusiastic and experienced CRM Executive who will be responsible for executing and planning customer-centric multi-channel automated marketing campaigns. They will do so by leveraging CRM insights, technology and best practice. The role will play a crucial role in developing and shaping CRM acquisition &amp; retention strategy while driving performance and engagement within various customer segments to ultimately drive an uplift in key performance KPIs within various Al Tayer Insignia portfolios of brands.
What You&rsquo;ll Be Doing
<ul><li> Develop and Deploy Bilingual CRM communications across the channels of email, SMS, push notifications and in-app messaging which are 1:1 with the customer at scale.</li><li> Ensuring smooth communication management from briefing to testing to final deployment.</li><li> Pro-actively recommend and implement GCC CRM communication best practices with optimal user journey considered.</li><li> Identifying opportunities for automated/triggered communications to be integrated within the customer lifecycle boosting customer CLTV and customer retention rates.</li><li> Management of the day-to-day production of multi-channel comms. Scoping the initial requirements and briefing the creative and content teams, through to audience building and deployment of the comms and the granular reporting which is shared with all activity stakeholders.</li><li> Deep dive into customer, campaign and channel data, identifying opportunities to target new customer segments to drive a desired behaviour and to inform and evolve the direction of the trade strategy.</li><li> Facilitate weekly &amp; monthly reporting, acting to monitor and hit forecasted revenue.</li><li> Ownership of test and learn strategy to optimize the comms effectiveness; feeding all insights gained from the analysis of the result back in to create a continuous process of testing and refinement.</li><li> Develop omnichannel strategies that include CRM &amp; Marketing Automation (email, web &amp; app push notifications, retention, upsell, re-activation of defecting customers.</li><li> Create customer targeting and segmentation strategies which will increase customers retention rate and minimize churn rate</li><li> Implement, monitor automated CRM journeys while utilizing ESP (SFMC).</li><li> Leverage internal teams and agencies to optimize automated CRM journeys across AL-Tayer brands portfolio.</li><li> Forecasting of volumes, engagement, revenue and traffic.</li><li> Regular weekly reporting and results analysis.</li><li> QA/testing, deployment and post campaign analysis and evaluation.</li><li> Campaign deployment and execution.</li></ul>
About You
<ul><li> 2/3+ years of relevant experience in a Retail business</li><li> Fluent in Arabic and English</li><li> Campaign management, PowerPoint, Excel, Microsoft suite, ESP experience, preferably Salesforce</li><li> Experience in automated journeys/programs mapping and build</li></ul></div>

Senior CRM Automation Executive

GW Products

About the Role We are seeking a highly motivated Senior eCRM Executive to join our dynamic and fast-paced team in Dubai. You will be the strategic and operational lead for our customer relationship marketing activities across multiple global brands in the B2B alternative products sector. With the majority of our customer base in the USA and operations worldwide, you will manage and execute omnichannel campaigns that generate leads, nurture existing customers, and convert return traffic into sales.You ll work closely with marketing, sales, and operations teams to create integrated, data-driven eCRM strategies across email, WhatsApp, SMS, and other platforms, tailored to brand and market-specific needs.Key ResponsibilitiesOmnichannel CRM Ownership: Plan, build, and execute integrated eCRM campaigns across email, SMS, WhatsApp, and push notifications for multiple brands and global markets.Lead Generation: Develop segmented, personalized lead-nurture journeys to drive qualified leads for the sales team.Customer Retention: Design and optimize lifecycle marketing programs to increase customer lifetime value, reduce churn, and re-engage inactive accounts.Conversion Optimization: Implement strategies to convert return website/app traffic through timely, relevant messaging.Collaboration &amp; Planning: Work closely with Sales, Marketing, and Operations teams to ensure campaign alignment with commercial objectives and product availability.Analytics &amp; Reporting: Monitor performance metrics (CTR, open rates, conversions, churn, etc.), and deliver actionable insights to improve future campaigns.Data Management: Oversee database segmentation, hygiene, and compliance with data protection standards (GDPR, CAN-SPAM, etc.).Tools &amp; Platforms: Utilize CRM and automation platforms (e.g., HubSpot, Klaviyo, Salesforce Marketing Cloud, or similar) for campaign deployment and reporting.Skills &amp; Qualifications5+ years of hands-on eCRM experience, preferably in a B2B or multi-brand environment.Proven ability to develop and execute omnichannel CRM strategies at scale.Strong understanding of lead generation, lifecycle marketing, and customer journey mapping.Proficient in using CRM/marketing automation platforms (HubSpot, Salesforce, Klaviyo, HighLevel, Odoo etc.).Analytical mindset with a strong command of campaign performance metrics and A/B testing.Experience working with global audiences, with a focus on the US market.Excellent communication and project management skills.Comfortable operating in a fast-paced, collaborative, and commercially driven environment.Fluency in English required; other languages are a plus.

Senior eCRM Executive

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