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crm data analytics manager

<div>
 
 
 Shape the Future with Data!
 
 
 
 
 
 
 Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are seeking a highly skilled
 
 CRM &amp; Data Analytics Manager
 
 to join our team. As
 
 data scientists
 
 our aim is to elevate customer success, and we are deeply committed to customer satisfaction.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 This role focuses on leveraging data analytics and models to drive sustainable improvements in customer journeys. You analyze customer data to propose and implement strategies that enhance customer satisfaction. Providing actionable insights to sales, marketing, digital, and customer service teams is crucial, and enabling them to make data-driven decisions and optimize performance
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Utilize data analytics to improve customer journeys and satisfaction
 </li>
 <li>
 Analyze customer feedback and interaction data
 </li>
 <li>
 Develop and implement strategies to enhance customer experiences
 </li>
 <li>
 Provide insights to various teams to support data-driven decision-making
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field
 </li>
 <li>
 
 
 Minimum of 4 years of experience in data analysis, reporting, and data visualization
 
 
 </li>
 <li>
 Proficiency in SAS, SQL, Python, or R for data analysis
 </li>
 <li>
 Strong ability to analyze complex data
 </li>
 </ul>
 
 
 
 
 Join us at TEB BNP Paribas and shape the future of customer experiences with data!
 
</div>

CRM & Data Analytics Manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Hipodrom.com

<div>
 
 Hipodrom.com, with the agreement made by Hipodrom &Scedil;ans Oyunlar&inodot; Anonim &Scedil;irketi with the Turkish Jockey Club Association (TJK); has become the official virtual dealer for betting games on mutual and fixed odds races.
 
 
 Both the website and mobile applications of Hipodrom.com allow betting on all races.
 
 
 
 
 
 We&rsquo;re looking for a
 
 CRM &amp; Growth Manager
 
 who will own the entire customer lifecycle &mdash; from acquisition to retention &mdash; and design data-driven strategies that drive engagement, loyalty, and sustainable growth.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, or a related field from a reputable university.
 </li>
 <li>
 5+ years of proven experience in CRM, Growth, or Data Analytics &mdash; ideally in Betting, E-commerce, Fintech, iGaming, or Gaming industries,
 </li>
 <li>
 Strong leadership and people management background,
 </li>
 <li>
 Deeply analytical mindset and strategic problem-solving skills,
 </li>
 <li>
 Comfortable thriving in fast-paced, high-growth environments,
 </li>
 <li>
 Proficient in MS Office; knowledge of SQL is a strong plus,
 </li>
 <li>
 Open-minded, data-driven, and growth-obsessed &mdash; you see the story behind the numbers.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Lead cross-functional teams including CRM, Data Analytics, and Call Center operations,
 </li>
 <li>
 Manage data and analytics teams to build a robust infrastructure for dashboards, reporting, and actionable insights,
 </li>
 <li>
 Drive strategic decision-making by applying advanced analytics and statistical methods to large datasets,
 </li>
 <li>
 Develop and manage segmentation strategies (behavioral, monetary, etc.) to create targeted communications and relevant offers,
 </li>
 <li>
 Plan and optimize all lifecycle campaigns including cross-sell, up-sell, retention, pre-churn, and churn strategies,
 </li>
 <li>
 Oversee all internal communication channels (SMS, push notifications, in-app messages, pop-ups, etc.) to engage and activate existing users,
 </li>
 <li>
 Collaborate with Product, Marketing, and Tech Teams to enhance user engagement and conversion metrics.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Hybrid working model.
 </li>
 <li>
 Opportunity to work with a passionate and talented team in a unique industry.
 </li>
 <li>
 Career growth opportunities within a fast-growing company.
 </li>
 </ul>
 
 
 
 
 Customer Focus Result Oriented Communication and Collaboration Success Together and Teamwork Wellbeing &amp; Innovation &amp; Change Strategic Thinking Developing and Inspiring
 
 
 
 
 
 
 Linkedin &uuml;zerinden elektronik olarak iletece&gbreve;iniz ki&scedil;isel bilgileriniz, Hipodrom.com b&uuml;nyesinde olu&scedil;acak mevcut ve gelecek i&scedil;e al&inodot;m ihtiya&ccedil;lar&inodot; do&gbreve;rultusunda istihdam olanaklar&inodot;n&inodot;n de&gbreve;erlendirilmesi amac&inodot;yla 7 Nisan 2016 tarihli Resmi Gazete&rsquo;de yay&inodot;mlanan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda veri sorumlusu olarak taraf&inodot;m&inodot;zca i&scedil;lenecek ve veri taban&inodot;m&inodot;zda gizlilik i&ccedil;erisinde saklanacakt&inodot;r. Detayl&inodot; bilgiye internet sitemizde
 
 (https://www.hipodrom.com/aday-aydinlatma-metni)
 
 Ayd&inodot;nlatma Metni i&ccedil;erisindeki &ldquo;&Ccedil;al&inodot;&scedil;an Adaylar&inodot;&rdquo; alt ba&scedil;l&inodot;&gbreve;&inodot;ndan ula&scedil;abilirsiniz.
 
 
</div>

CRM & Growth Manager

Watsons Turkey

<div>
 
 Watsons Turkey is a part of AS Watson Group, the world's largest international health and beauty retailer, operating over 17,000 stores under 12 retail brands across 31 markets with more than 130,000 employees. As of the 2024 fiscal year, AS Watson Group recorded a revenue of 24 billion USD and serves over 6 billion customers annually through its O+O (Offline plus Online) platforms, offering a technology-enabled retail experience. As the leading O+O health and beauty retailer in Asia, Watsons operates 8,000 stores and over 1,500 pharmacies across 16 markets in Asia, Europe, and the Middle East.
 
 
 
 
 
 Watsons Turkey is one of the leading beauty and personal care retailers in Turkey, with more than 450 stores in 66 cities and over 3,500 employees. It aims to make a positive difference in customers&rsquo; lives through its products and services.
 
 
 
 
 
 Watsons is Asia&rsquo;s No.1 Personal Care and Beauty Retailer.*Based on the results of the "Top 50 Customer Experience Brands" survey conducted by Campaign Asia with 9,000 participants across six Asian countries.
 
 
 
 
 
 
 * The data you share is protected and processed within the scope of the Personal Data Protection Law No. 6698 ("KVKK"). For detailed information, you can visit https://www.watsons.com.tr/calisan-adayi-aydinlatma-metni.
 
 
 
 
 * 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu ("KVKK") kapsam&inodot;nda payla&scedil;m&inodot;&scedil; oldu&gbreve;unuz veriler korunmakta ve i&scedil;lenmektedir. Ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in https://www.watsons.com.tr/calisan-adayi-aydinlatma-metni adresini ziyaret edebilirsiniz.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 University degree; MBA, Mathematics, Statistics, Industrial Engineering from reputable Universities is preferred,
 </li>
 <li>
 10 years of customer growth, CRM campaign strategy and data analytics experience,
 </li>
 <li>
 Experience in analyzing data and building insights &amp; stories from data,
 </li>
 <li>
 Understanding of business intelligence, data management technologies and predictive models,
 </li>
 <li>
 Strong SQL, Microsoft Excel and PowerPoint skills, experience on data visualization tools; Tableau, Power BI is a plus,
 </li>
 <li>
 Excellent command of written and spoken English,
 </li>
 <li>
 Team work orientation and skilled in working with cross-functions.
 </li>
 <li>
 Strong planning with strong communication and interpersonal skills
 </li>
 <li>
 A self-motivated, flexible, quick learning, high achieving, &ldquo;can do&rdquo; mentality; High drive and results oriented spirit.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Develop comprehensive CRM campaign strategies and improve annual CRM plan aligned with business objectives.
 </li>
 <li>
 Analyze big data and generate customer insights to drive business growth and customer engagement.
 </li>
 <li>
 Work closely with internal units to produce more efficient and effective strategic decisions by the help of customer analytics and growth.
 </li>
 <li>
 Understand customer profiles and consumption behaviors to increase customer loyalty.
 </li>
 <li>
 Follow up CRM KPIs and periodic reports; collaborate with internal units.
 </li>
 <li>
 Maintenance of CRM system and improve current processes of loyalty program for better customer experience,
 </li>
 <li>
 Build up 3rd party partnerships for cross-campaigns
 </li>
 <li>
 Direct reporting to Head of CRM.
 </li>
 </ul>
 
 
</div>

CRM Analytics and Campaign Manager

Dugun.com

<div>
 
 Dugun.com helps millions of couples plan their weddings and connect with thousands of vendors across Turkey and beyond. We&rsquo;re a dynamic, data-driven, and customer-obsessed team passionate about building technology that simplifies one of life&rsquo;s biggest milestones.
 
 
 As Turkey&rsquo;s #1 wedding marketplace and part of a rapidly growing regional ecosystem, we are expanding our growth marketing efforts across multiple channels, products, and markets.
 
 
 
 
 
 
 Role Overview
 
 
 
 We&rsquo;re looking for an experienced
 
 Digital Growth Manager
 
 to lead data-driven user acquisition, conversion optimization, and retention initiatives across our digital platforms (web and app). You will play a key role in scaling our B2C and B2B growth &mdash; working closely with the marketing, product, and data teams to design, execute, and measure growth experiments that move the needle.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and execute
 
 growth strategies
 
 to drive user acquisition, activation, and retention.
 </li>
 <li>
 Coordinate &nbsp;
 
 paid performance campaigns
 
 (Google Ads, Meta, TikTok, and other digital channels) with dedicated SEM team
 </li>
 <li>
 Design and run
 
 A/B and multivariate experiments
 
 across landing pages, funnels, and app journeys.
 </li>
 <li>
 Collaborate with Product and Data teams to identify friction points and improve
 
 conversion rates (CRO)
 
 .
 </li>
 <li>
 Own
 
 marketing analytics dashboards
 
 , reporting on KPIs such as CAC, LTV, retention, and ROI.
 </li>
 <li>
 Implement
 
 marketing automation
 
 and lifecycle campaigns (email, push, SMS) to increase engagement.
 </li>
 <li>
 Stay ahead of digital trends, tools, and best practices to continuously improve marketing efficiency.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 4+ years of experience in growth roles (preferably in tech, SaaS, or marketplace businesses).
 </li>
 <li>
 Hands-on experience with
 
 analytics tools
 
 (GA4, Mixpanel, Adjust, Looker Studio, etc.).
 </li>
 <li>
 Proven ability to use
 
 data and experimentation
 
 to drive growth decisions.
 </li>
 <li>
 Experience with
 
 CRM and automation tools
 
 (e.g.,Insider, HubSpot, or similar).
 </li>
 <li>
 Analytical mindset, growth-oriented curiosity, and a bias for action.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Private Health Insurance
 </li>
 <li>
 Daily Meal Card
 </li>
 <li>
 Free Breakfast and Snacks
 </li>
 <li>
 On-site Doctor &amp; Dietitian
 </li>
 <li>
 Football &amp; Basketball Teams
 </li>
 <li>
 Unlimited Coffee at Dugun.com Caf&eacute;
 </li>
 <li>
 Happy Hours &amp; Team Events Throughout the Year
 </li>
 </ul>
 
 
 
</div>

Digital Growth Manager

Mercedes-Benz Otomotiv

<div>
 
 
 Job Description
 
 
 <ul>
 <li>
 Develop and manage CRM communication campaigns across sales, after-sales, used car, and finance operations
 </li>
 <li>
 Coordinate and enhance communications with both potential and existing customers, while analyzing and reporting sales performance resulting from these interactions
 </li>
 <li>
 Strengthen customer relationships to increase brand awareness and loyalty through consistent and effective communication strategies
 </li>
 <li>
 Utilize and improve CRM systems, including customer databases, call center platforms, lead management, and tracking systems, ensuring data accuracy and system efficiency
 </li>
 <li>
 Plan and execute CRM activities, campaigns, and customer management processes within the defined CRM budget
 </li>
 <li>
 Identify and segment target audiences for campaigns to maximize effectiveness
 </li>
 <li>
 Oversee and monitor data privacy regulations (KVKK ) and lead management of agent bonus programs
 </li>
 <li>
 Ensure proper coordination in collecting, processing, and storing customer data in compliance with data privacy regulations (KVKK) and company policies
 </li>
 <li>
 Collaborate closely with product ownership teams at both MBO and HQ levels to track and adopt emerging digital tools
 </li>
 <li>
 Monitor end-to-end customer experience performance, taking corrective actions where necessary to ensure service excellence
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Business Informatics, Engineering, Marketing, Customer Relationship Management, or a related field
 </li>
 <li>
 Proven knowledge and hands-on experience with Salesforce Marketing Cloud and Google Analytics
 </li>
 <li>
 Preferably experienced in CRM systems, call center processes and marketing practices
 </li>
 <li>
 Excellent command of English, both written and spoken
 </li>
 </ul>
 
 
</div>

Van Customer Experience & Journey Coordinator

nsave

<div><h2 class="jobSectionHeader">Become nsave&rsquo;s Growth Lead, Turkey!</h2> 
At nsave, we&rsquo;re transforming financial inclusion and we&rsquo;re searching for a visionary leader to drive our growth in Turkey. As Growth Lead - Turkey, you&rsquo;ll design and execute strategies that put nsave at the forefront of the Turkish fintech revolution.<h3 class="jobSectionHeader"> 
Who You Are:</h3>
You are ambitious, data-driven, and passionate about empowering individuals through financial innovation. You understand Turkey&rsquo;s dynamic market, from digital-native consumers to emerging financial needs and you&rsquo;re ready to make an impact.<h3 class="jobSectionHeader"> 
Your Role:</h3><ul><li>
Define and execute a market-specific strategy to position nsave as a leading fintech brand in Turkey.</li><li>
Build and lead community engagement initiatives, fostering trust and advocacy among Turkish users.</li><li>
Establish strategic partnerships with local organizations, startups, and educational institutions.</li><li>
Drive user acquisition and retention through creative campaigns, paid media, and referral programs.</li><li>
Use data analytics and experimentation to refine growth funnels and improve user experience.</li><li>
Work closely with product and tech teams to localize features and enhance conversion.</li><li>
Analyze market trends, competitor movements, and customer feedback to guide strategic decisions.</li>
Report performance metrics and insights to leadership teams. 
<li>
</li></ul><h3 class="jobSectionHeader">
What You Bring:</h3><ul><li>
3+ years in growth, marketing, or business development, ideally in fintech or startups.</li><li>
Expertise in digital growth tools like Google Analytics, Meta Ads Manager, and CRM platforms.</li><li>
Strong analytical and storytelling skills to turn data into action.</li><li>
Excellent communication in Turkish and English (Arabic is a plus).</li><li>
A flexible, entrepreneurial mindset with a focus on execution and impact.</li></ul><h3 class="jobSectionHeader"> 
Our Core Values:</h3><ul><li>
Pride in Impact: We take pride in the difference we make in people&rsquo;s lives.</li><li>
Compassionate Action: Thoughtful, proactive, and empathetic in everything we do.</li><li>
Problem Solving: Creativity, curiosity, and resilience define our approach to challenges.</li>
Inclusivity: We are committed to fostering an open-minded, non-discriminatory culture. 
<li>
</li></ul><h3 class="jobSectionHeader">
Why nsave?</h3>
Backed by Sequoia Capital, Y Combinator, and TQ Ventures, nsave is revolutionizing how people in volatile economies protect and grow their savings. In Turkey&rsquo;s fast-evolving financial landscape, you&rsquo;ll help us empower individuals to take control of their financial future.
 Learn more: www.nsave.com</div>

Growth Lead, Turkey

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