crm operations manager

Maarut Digital

<p><b>Job Description</b></p><p>We are looking for a <b>CRM Operations &ndash; Relationship Manager</b> to manage post-sales customer relationships on behalf of leading real estate developers. The role is customer-facing and focuses on <b>payment collections, issue resolution, and continuous customer engagement</b> throughout the project lifecycle.</p><p>The Relationship Manager will act as the <b>single point of contact</b> for assigned customers and ensure smooth coordination between customers, developers, and internal teams.</p><p>Each Relationship Manager will handle a portfolio of approximately <b>250 customers</b>.</p><p><b>Key Responsibilities</b></p><ul><li>Track and manage <b>customer-wise payment plans</b> shared by the Developer</li><li>Send <b>payment reminders at least 7 days prior</b> to due dates</li><li>Follow up with customers to ensure <b>timely release of payments</b></li><li>Handle customer queries related to <b>construction updates, project timelines, and payments</b></li><li>Resolve customer complaints and negative feedback within defined timelines</li><li>Assist customers with <b>documentation required for flat / commercial unit registration</b></li><li>Maintain consistent customer engagement, including <b>birthday wishes and milestone communications</b></li><li>Coordinate with internal teams and developers for smooth issue resolution</li><li>Use <b>official SIM cards and company-provided mobile devices</b> for all customer communication</li><li>Update CRM systems accurately with all customer interactions and payment status</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Payment <b>collection efficiency</b></li><li>Timely follow-ups and communication adherence</li><li>Issue resolution <b>turnaround time (TAT)</b></li><li>Overall <b>customer satisfaction score</b></li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Strong communication and interpersonal skills</li><li>Experience in <b>CRM, collections, or post-sales operations</b> (Real Estate preferred)</li><li>Ability to manage a large customer base efficiently</li><li>Problem-solving mindset with a customer-first approach</li><li>Comfortable working with CRM software and payment tracking systems</li><li>High level of professionalism and accountability</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹17,475.26 - ₹22,100.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Life insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

CRM Operations – Relationship Manager

Realtree Properties

<p><b>Role Overview</b><br/>Tele Sales / CRM Manager will be responsible for leading Tele Sales team function while overseeing CRM operations to ensure effective lead management, performance tracking, and cross-department coordination. This role combines strategic planning with hands-on execution to drive sales efficiency, team performance, and business growth.</p><p><b>Key Responsibilities</b></p><p><b>1. Tele Sales Team Management</b></p><ul><li>Manage day-to-day Tele Sales operations and performance monitoring.</li><li>Support HR in the recruitment and onboarding of new Tele Sales team members.</li><li>Monitor, evaluate, and assess individual and team performance against KPIs and targets.</li><li>Oversee and participate in client meetings generated by the Tele Sales team when required.</li><li>Monitor calling activities, lead follow-ups, and meeting conversions.</li><li>Assign targets and conduct regular performance reviews.</li></ul><p><b>2. CRM &amp; Leads Management</b></p><ul><li>Oversee the management and continuous updating of the CRM system with accurate client and lead data.</li><li>Track, analyze, and report on client interactions, lead performance, and conversion metrics.</li><li>Support Real Estate Agents in managing client relationships through effective CRM utilization.</li><li>Coordinate with Sales and Marketing teams to enhance lead quality and drive business growth.</li><li>Provide ongoing training and support to team members on CRM best practices.</li><li>Prepare regular activity, performance, and reports.</li></ul><p><b>3. Roadshows &amp; Events Coordination</b></p><ul><li>Plan, coordinate, and support roadshows and promotional events locally and internationally.</li><li>Ensure smooth scheduling, team coordination, and operational alignment during events.</li><li>Develop roadshow strategies, timelines, and budgets in collaboration with management.</li><li>Support follow-up processes post-events to maximize lead conversion.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Minimum <b>2 years of experience</b> in the <b>Dubai Real Estate market</b>.</li><li>Minimum <b>3 years of experience</b> in Tele Sales or Telemarketing.</li><li>Strong negotiation, communication, and customer service skills.</li><li>Proven experience using CRM systems.</li><li>Knowledge of UAE real estate regulations is an advantage.</li><li>Bachelor&rsquo;s degree in business administration, Marketing, or a related field.</li><li>Energetic, results-driven, and able to perform under pressure to meet KPIs and targets.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary with an attractive commission structure.</li><li>Medical insurance and employment visa.</li><li>Dynamic, inclusive, and performance-driven work culture.</li><li>Personal branding and professional development support.</li><li>Fast-track growth opportunities within a rapidly expanding real estate organization.</li></ul><p><b>Why Join Real Tree Properties?</b></p><ul><li>A transparent, value-driven brokerage trusted by international investors.</li><li>A technology-enabled ecosystem designed to help teams sell smarter and faster.</li><li>Access to high-net-worth clients and leading developers in Dubai.</li><li>A collaborative and supportive environment driven by innovation, performance, and growth.</li></ul><p><b>If you are a results-driven and strategic leader with a passion for real estate sales, we invite you to apply for this exciting opportunity. Join our dynamic team and contribute to our continued success in the real estate industry. send your CV to saba@realtree.ae or WhatsApp / Call me +971 52 201 8507</b></p><p>Job Type: Full-time</p><p>Pay: AED8,000.00 - AED12,000.00 per month</p><p>Experience:</p><ul><li>Dubai Real Estate: 2 years (Required)</li><li>CRM Manager / Tele Sales Manager: 3 years (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

CRM Manager / Tele Sales Manager - Real Estate

<p><b>Role Overview</b><br/>Tele Sales / CRM Manager will be responsible for leading Tele Sales team function while overseeing CRM operations to ensure effective lead management, performance tracking, and cross-department coordination. This role combines strategic planning with hands-on execution to drive sales efficiency, team performance, and business growth.</p><p><b>Key Responsibilities</b></p><p><b>1. Tele Sales Team Management</b></p><ul><li>Manage day-to-day Tele Sales operations and performance monitoring.</li><li>Support HR in the recruitment and onboarding of new Tele Sales team members.</li><li>Monitor, evaluate, and assess individual and team performance against KPIs and targets.</li><li>Oversee and participate in client meetings generated by the Tele Sales team when required.</li><li>Monitor calling activities, lead follow-ups, and meeting conversions.</li><li>Assign targets and conduct regular performance reviews.</li></ul><p><b>2. CRM &amp; Leads Management</b></p><ul><li>Oversee the management and continuous updating of the CRM system with accurate client and lead data.</li><li>Track, analyze, and report on client interactions, lead performance, and conversion metrics.</li><li>Support Real Estate Agents in managing client relationships through effective CRM utilization.</li><li>Coordinate with Sales and Marketing teams to enhance lead quality and drive business growth.</li><li>Provide ongoing training and support to team members on CRM best practices.</li><li>Prepare regular activity, performance, and reports.</li></ul><p><b>3. Roadshows &amp; Events Coordination</b></p><ul><li>Plan, coordinate, and support roadshows and promotional events locally and internationally.</li><li>Ensure smooth scheduling, team coordination, and operational alignment during events.</li><li>Develop roadshow strategies, timelines, and budgets in collaboration with management.</li><li>Support follow-up processes post-events to maximize lead conversion.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Minimum <b>2 years of experience</b> in the <b>Dubai Real Estate market</b>.</li><li>Minimum <b>3 years of experience</b> in Tele Sales or Telemarketing.</li><li>Strong negotiation, communication, and customer service skills.</li><li>Proven experience using CRM systems.</li><li>Knowledge of UAE real estate regulations is an advantage.</li><li>Bachelor&rsquo;s degree in business administration, Marketing, or a related field.</li><li>Energetic, results-driven, and able to perform under pressure to meet KPIs and targets.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary with an attractive commission structure.</li><li>Medical insurance and employment visa.</li><li>Dynamic, inclusive, and performance-driven work culture.</li><li>Personal branding and professional development support.</li><li>Fast-track growth opportunities within a rapidly expanding real estate organization.</li></ul><p><b>Why Join Real Tree Properties?</b></p><ul><li>A transparent, value-driven brokerage trusted by international investors.</li><li>A technology-enabled ecosystem designed to help teams sell smarter and faster.</li><li>Access to high-net-worth clients and leading developers in Dubai.</li><li>A collaborative and supportive environment driven by innovation, performance, and growth.</li></ul><p><b>If you are a results-driven and strategic leader with a passion for real estate sales, we invite you to apply for this exciting opportunity. Join our dynamic team and contribute to our continued success in the real estate industry. send your CV to saba@realtree.ae or WhatsApp / Call me +971 52 201 8507</b></p><p>Job Type: Full-time</p><p>Pay: AED8,000.00 - AED12,000.00 per month</p><p>Experience:</p><ul><li>CRM Manager / Tele Sales Manager: 3 years (Required)</li><li>Dubai Real estate: 2 years (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

CRM Manager / Tele Sales Manager - Rea Estate

Omnicom Media Group (MENA)

<div>
 <p>
  We are looking for a detail-oriented, client-facing, and technically proficient Junior Manager to join our team and lead the implementation and operation of Customer Data Platforms (CDPs) for our clients. This role is ideal for someone with a strong foundation in data operations, marketing technology, and audience activation. You need to be someone who can effectively manage client relationships, communicate clearly, and drive projects forward using collaboration tools.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   CDP Implementation &amp; Data Operations
  </strong>
 </p>
 <ul>
  <li>
   Operate and manage CDPs such as Tealium, mParticle, Treasure Data, Segment, and HighTouch. Familiarity with cloud-based composable solutions like GCP, Azure and Snowflake.
  </li>
  <li>
   Set up and maintain data ingestion pipelines from web, mobile, CRM, and offline sources.
  </li>
  <li>
   Ensure data quality, completeness, and consistency through robust QA processes.
  </li>
  <li>
   Work with technical teams to troubleshoot ingestion issues, resolve data discrepancies, and refine pipelines.
  </li>
 </ul>
 <p>
  <strong>
   2. Data Strategy, Governance &amp; Consulting
  </strong>
 </p>
 <ul>
  <li>
   Consult with clients on data readiness, data architecture, and integration prerequisites.
  </li>
  <li>
   Advise on data governance, taxonomy design, consent labeling, and identity resolution best practices.
  </li>
  <li>
   Translate business needs into technical requirements while ensuring scalability and feasibility.
  </li>
  <li>
   Support clients in designing schemas, event structures, and standardised customer attributes.
  </li>
 </ul>
 <p>
  <strong>
   3. Audience Management &amp; Activation
  </strong>
 </p>
 <ul>
  <li>
   Create and manage standard and custom attributes, events, and traits within the CDP.
  </li>
  <li>
   Build segmentation logic and audiences tailored to marketing, analytics, and personalisation use cases.
  </li>
  <li>
   Activate audiences across Meta, Google Ads, TikTok, DV360, email/SMS tools, and BI platforms.
  </li>
  <li>
   Monitor match rates, audience volumes, downstream delivery accuracy, and campaign activation performance.
  </li>
  <li>
   Recommend improvements and optimisation opportunities across segmentation and activation workflows.
  </li>
 </ul>
 <p>
  <strong>
   4. Client Management, Communication &amp; Project Delivery
  </strong>
 </p>
 <ul>
  <li>
   Serve as a day-to-day point of contact for clients and internal stakeholders.
  </li>
  <li>
   Lead weekly client calls, demos, workshops, and requirement-gathering sessions.
  </li>
  <li>
   Manage project timelines, deliverables, dependencies, and risk mitigation.
  </li>
  <li>
   Maintain internal and external documentation, client playbooks, and operational runbooks.
  </li>
  <li>
   Provide training, onboarding, and knowledge-transfer sessions to client teams.
  </li>
  <li>
   Collaborate closely with media, analytics, engineering, and account teams to ensure smooth delivery and ongoing client satisfaction.
  </li>
  <li>
   Identify opportunities for clients to deepen their CDP usage or expand into new use cases.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;4 years of experience in MarTech, AdTech, AdOps, CRM ops, or data operations roles.
  </li>
  <li>
   Familiarity with one or more CDPs (Tealium, HighTouch, mParticle, Treasure Data, etc.).
  </li>
  <li>
   Understanding of data pipelines, ETL processes, API integrations, and identity management.
  </li>
  <li>
   Experience with audience activation across major ad platforms (Meta, Google, TikTok, DV360).
  </li>
  <li>
   Excellent communication skills, able to explain technical concepts to business stakeholders.
  </li>
  <li>
   Strong client-facing and relationship management abilities.
  </li>
  <li>
   Comfortable using project management tools (Jira, Monday.com, Hive).
  </li>
  <li>
   Strong analytical and problem-solving mindset with great attention to detail.
  </li>
  <li>
   <strong>
    Bonus
   </strong>
   : SQL, Python, Snowflake, BigQuery, BI tools (Looker, Power BI, Tableau).
  </li>
  <li>
   <strong>
    Bonus
   </strong>
   : Experience working in agile environments (sprints, standups, backlogs)
  </li>
 </ul>
 <p>
 </p>
</div>


Junior Manager – Customer Data Platforms (CDP)

Vertoz

<div><div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Industry</p>
<div><b>IT Services</b><b>
</b></div></div><div><p>Date Opened</p>
<div><b>12/30/2025</b><b>
</b></div></div><div><p>Job Type</p>
<div><b>Marketing</b><b>
</b></div></div><div><p>Work Experience</p>
<div><b>4-8 years</b><b>
</b></div></div><div><p>City</p>
<div><b>Mumbai</b><b>
</b></div></div><div><p>State/Province</p>
<div><b>Maharashtra</b><b>
</b></div></div><div><p>Country</p>
<div><b>India</b><b>
</b></div></div><div><p>Zip/Postal Code</p>
<div><b>400080</b><b>
</b></div></div></ul></div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><div><b>What we want:</b><br>
</div><div>
We&rsquo;re on the hunt for a Social Media Account Manager who&rsquo;s as good with people as they are with pixels and posts. You&rsquo;ll be the bridge between clients and the creative team, owning day-to-day communication, shaping content strategies, and ensuring delivery of compelling, on-brand social media campaigns.</div><div></div><div><b><br>
Who We are:</b><br>
</div><div>
Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) &amp; Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies. For more details, please visit our website here.</div><div></div><div><b><br>
ZKraft:</b><br>
</div><div>
At Zkraft, we are a leading digital marketing agency offering comprehensive digital solutions, ranging from strategy, transformation, media planning and buying. We combine creativity, technology, and data to deliver impactful digital marketing strategies. With proprietary AI-powered platforms like Ingenious Plex, Azurite, and Qualispace, we optimize campaigns and drive measurable business growth. Our cutting-edge ad formats, including interactive banners, Swirl Ads, and CTV solutions, enable us to engage audiences effectively.We are proud to serve industries such as E-commerce, BFSI, Healthcare, Real Estate, and Government sectors, and specialize in verticals like Automotive, Entertainment, and more. With global recognition, a proven track record, and a client-centric approach, Zkraft is the trusted partner for businesses aiming for growth.</div><div></div><div><b><br>
What you will do:</b><br>
</div><div>
Own end-to-end email marketing, database health, enrichment and CRM automation to drive scalable lead-to-revenue programs.<br>
Key responsibilities<br>
</div><ul><li>Plan, build and execute email campaigns (newsletters, drip &amp; nurture flows, transactional, promotional).</li><li>Design customer journeys, drip campaigns &amp; automation workflows in the CRM/ESP.</li><li>Maintain list hygiene, segmentation, suppression lists and data governance.</li><li>Manage ESP CRM integrations and ensure data sync accuracy.</li><li>Lead data enrichment, extraction and verification processes to improve lead quality and match rates.</li><li>Monitor and optimize deliverability (IP/domain reputation, authentication, suppression).</li><li>Run A/B tests and multivariate experiments; interpret results and implement learnings.</li><li>Write persuasive, on-brand email copy and subject lines optimized for opens, clicks and conversions.</li><li>Produce weekly/monthly performance reports, dashboards and actionable insights.</li><li>Support multi-channel prospecting (email, call cadences, LinkedIn outreach) and coordinate sales handoffs.</li><li>Ensure compliance with GDPR, CAN-SPAM and local email laws; ensure enrichment/scraping follows platform policies.</li><li>Liaise with design, content, sales and product teams to create on-brand, cross-channel campaigns.</li></ul><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><ul><li>3&ndash;4 years in email marketing, marketing automation and CRM operations across both B2B and B2C environments.</li><li>Hands-on with major CRMs (HubSpot and Salesforce) in production.</li><li>Proven experience using data enrichment/extraction tools to build and refine contact datasets.</li><li>Experience with web data extraction / scrapers (e.g., Phantombuster, Apify, Scrapy) or approved enrichment APIs &mdash; with a strong emphasis on legal/compliant use.</li><li>Proficient in HTML/CSS for responsive email templates and rendering fixes.</li><li>Demonstrable deliverability experience (tracking delivery, bounce management, complaint handling).</li><li>Expert A/B testing skills and experiment design.</li><li>Excellent email copywriting skills &mdash; subject lines, preheaders, body copy, CTAs and personalization.</li><li>Practical experience with phone + email nurture cadences and coordinating SDR/AE outreach.</li><li>Familiarity with LinkedIn marketing and outreach tools (Sales Navigator, LinkedIn Ads, native messaging best practices).</li><li>Solid analytics experience &mdash; building dashboards and translating data into actions.</li><li>Cultural knowledge of the US market (tone, timing, compliance expectations, buying behaviour).</li><li>Excellent project-management and stakeholder communication skills.</li></ul></div><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3><ul><li>No dress codes</li><li>Flexible working hours</li></ul><div><ul><li>5 days working</li><li>24 Annual Leaves</li><li>International Presence</li><li>Celebrations</li><li>Team outings</li></ul></div></div></div></div><p></p>

Email Marketing & CRM Specialist

Lytegen

<div>
 <strong>
  <strong>
   Job Description: International Sales Operations Manager
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Working Days:
 </strong>
 6 Days
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Mohali (On-Site)
 <br/>
 <br/>
 <strong>
  About the Role : International Sales Operations Manager
  <br/>
  <br/>
 </strong>
 We're looking for a sharp, proactive Operations manager to assist our U.S. sales and dealer teams in managing project updates, communication, and coordination across departments.
 <br/>
 <br/>
 This role requires strong communication skills, attention to detail, and ownership &mdash; you'll be responsible for ensuring that every deal is updated, every rep is informed, and every customer's project keeps progressing smoothly.
 <br/>
 <br/>
 You'll work closely with dealers, brokers, and internal teams to deliver accurate information, resolve bottlenecks, and maintain a seamless sales-to-operations flow.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support U.S. sales reps, dealers, and brokers by tracking deals and providing accurate project updates
  </li>
  <li>
   Communicate daily with sales partners to collect missing information, confirm next steps, and maintain accountability
  </li>
  <li>
   Monitor the CRM pipeline (Insight / Ascent) to ensure all project stages are progressing and properly documented
  </li>
  <li>
   Update CRM records, notes, and timelines consistently and accurately
  </li>
  <li>
   Follow up with internal operations, design, permitting, and funding teams to move deals forward
  </li>
  <li>
   Handle basic sales escalations by providing clear updates and managing expectations
  </li>
  <li>
   Communicate proactively with sales reps or dealers if any delays or requirements arise
  </li>
  <li>
   Collaborate with the Sales Support Manager to ensure communication standards and response times are maintained
  </li>
  <li>
   Participate in daily or weekly sales syncs to share updates and resolve open items
  </li>
  <li>
   Ensure all post-sale handoffs to operations are completed without errors
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4-8 years of experience in sales support, coordination, or customer service (solar or U.S. process experience preferred)
  </li>
  <li>
   Excellent English communication skills &mdash; written and verbal (U.S.-facing role)
  </li>
  <li>
   Confident on calls and comfortable speaking with dealers, brokers, and sales reps
  </li>
  <li>
   Strong organizational and multitasking ability &mdash; able to handle multiple deals and updates simultaneously
  </li>
  <li>
   Knowledge of CRM platforms (Insightly, HubSpot, Salesforce, etc.) and Google Workspace
  </li>
  <li>
   Good understanding of sales and project pipelines
  </li>
  <li>
   Calm, professional, and responsive under pressure
  </li>
  <li>
   Team-oriented, proactive, and dependable &mdash; takes initiative rather than waiting for direction
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KPIs / Success Metrics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   100% of deals tracked and updated in CRM
  </li>
  <li>
   Zero delays caused by missing or incorrect sales information
  </li>
  <li>
   All sales updates communicated to reps within set timelines
  </li>
  <li>
   Improved handoff speed from sales to operations
  </li>
  <li>
   Positive feedback from sales reps and managers
  </li>
 </ul>
</div>


International Sales Operations Manager

Aadi Polymers Private Limited

<p><b>Company Overview:</b></p><p>Sleeply is a growing D2C sleep solutions brand focused on delivering high-quality mattresses and sleep accessories through a technology-led, customer-first approach. With a strong emphasis on comfort, innovation, and reliability, Sleeply operates through its e-commerce platform and integrates advanced systems for payments, logistics, CRM, and customer experience. The company aims to build a scalable, process-driven D2C ecosystem that delivers superior sleep experiences across India.</p><p><b>Role Summary:</b></p><p>The CRM / Customer Care Executive will be the primary point of contact for Sleeply&rsquo;s customers. The role focuses on handling calls, resolving customer queries, maintaining CRM records, and ensuring a smooth post-purchase experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound customer calls.</li></ul><ul><li>Resolve queries related to orders, delivery, payments, returns, and refunds.</li></ul><ul><li>Create, update, and close tickets in ZOHO CRM / ZOHO Desk.</li></ul><ul><li>Coordinate with logistics and warehouse teams for issue resolution.</li></ul><ul><li>Follow up on escalations and pending customer issues.</li></ul><ul><li>Capture customer feedback and report recurring issues.</li></ul><p><b>KPIs</b>:</p><ul><li>First response time</li></ul><ul><li>Resolution turnaround time</li></ul><ul><li>Call handling quality</li></ul><ul><li>CSAT score</li></ul><ul><li>Escalation rate</li></ul><p>Reporting To:E-Commerce Manager / Operations Manager</p><p>Job Types: Full-time, Permanent</p><p>Pay: ₹15,000.00 - ₹20,000.00 per month</p><p>Work Location: In person</p>

CRM / Customer Care Executive (D2C)

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