crm program manager

EDMIUM

We are looking for an Operations Manager to oversee the complete student application workflow, ensure smooth coordination across teams, manage process updates, and maintain high-quality documentation. The role also involves supervising Business Development Managers (BDMs) and ensuring alignment with company targets and operational standards.Key Responsibilities :<ul><li>Manage end-to-end student process: enquiry to visa stage.</li><li>Track applications, deadlines, and ensure timely case movement.</li><li>Share intake updates, program changes, and policy revisions with teams.</li><li>Maintain CRM, MIS reports, and ensure data accuracy.</li><li>Liaise with universities for updates, clarifications, and requirements.</li><li>Support counsellors/admissions teams with updated guidelines.</li><li>Review case files for accuracy and compliance.</li><li>Monitor intake calendars and send deadline reminders.</li><li>Oversee BDM daily activities, leads, conversions, and performance.</li><li>Provide BDMs with updated program lists, brochures, and market insights.</li><li>Implement process improvements to enhance operational efficiency.</li><li>Ensure strong communication flow between internal teams and external partners.</li></ul>Skills &amp; Requirements :<ul><li>Strong experience in operations, preferably in overseas education.</li><li>Excellent coordination, communication, and documentation skills.</li><li>Ability to manage multiple tasks with accuracy and timelines.</li><li>Knowledge of CRM tools, MIS reporting, and process management.</li><li>Leadership capability to guide internal teams and BDMs.</li></ul>Education &amp; Experience<ul><li>Bachelor&rsquo;s degree in any discipline is required.</li><li>1 to 4 years of experience in operations, preferably within the overseas education or related service sector.</li><li>Additional certifications in Operations, Project Management, or CRM tools will be an added advantage.</li></ul>Job Type: Full-timePay: ₹20,000.00 - ₹45,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Work Location: In person

Operations Manager

The Petshop

<div>
 
 
 Job Overview
 
 
 
 As a CRM &amp; Loyalty Specialist, you are an analytical professional with a proven track record of driving revenue growth and increasing customer retention through targeted communications. You will work closely with the CRM &amp; Loyalty Manager and cross-functional teams to implement engaging, creative, and customer-centric strategies that increase LTV, analyze cohorts, and leverage data for impactful decisions. You will actively execute campaigns, iterate quickly through A/B testing and experimentation, and utilize marketing tools to optimize CRM &amp; Loyalty initiatives. Hands-on experience in planning, launching, and analyzing customer retention campaigns is essential, as is a strong obsession with analytics for both online and offline channels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Creative Development
 
 
 <ul>
 <li>
 Ideate and assist in developing the CRM &amp; Loyalty campaign calendar in support of the CRM &amp; Loyalty Manager.
 </li>
 <li>
 Develop creatives, content, and blogs with creative teams/agencies, managing briefs to campaign execution.
 </li>
 <li>
 Coordinate internally for product identification, asset reception, stock checks, briefs, feedback, and approvals with managers, designers, and agencies.
 </li>
 <li>
 Create HTML/Email templates, including link creation and UTMs.
 </li>
 <li>
 Build content for multiple channels &ndash; SMS, Email Newsletters, Push Notifications, In-App/In-Web messages, and WhatsApp &ndash; including copywriting, translation, link creation, and testing.
 </li>
 <li>
 Contribute to raising awareness around loyalty programs and key CRM activities by coordinating with product, purchase, social, and e-commerce teams.
 </li>
 </ul>
 
 
 Campaign Setup
 
 
 <ul>
 <li>
 Support the execution of the yearly CRM &amp; Loyalty communication calendar by setting up campaigns in coordination with design, product, data, and loyalty partner teams.
 </li>
 <li>
 Assist in setting up phased campaign automation, monitoring, and updating campaigns.
 </li>
 <li>
 Test and execute campaigns in collaboration with design, product, operations, tech, and data teams.
 </li>
 <li>
 Implement, update, and test all triggered and lifecycle campaigns monthly, working closely with the central team and loyalty partners.
 </li>
 </ul>
 
 
 Reporting
 
 
 <ul>
 <li>
 Monitor, analyze, and optimize results for all CRM communication activities.
 </li>
 <li>
 Develop daily reports using KPIs such as response metrics (opens, clicks, reactivity rate, unsubscribe rate), online conversions, additional revenue, and profitability.
 </li>
 <li>
 Use insights from reports to recommend communication best practices.
 </li>
 </ul>
 
 
 Administrative &amp; Other Tasks
 
 
 <ul>
 <li>
 Coordinate with vendors for invoices related to loyalty &amp; CRM tasks and submit them to accounts.
 </li>
 <li>
 Track and follow up on PO approvals and payments.
 </li>
 <li>
 Monitor monthly CRM creative communication and execution actuals vs. budget.
 </li>
 <li>
 Assist in resolving loyalty program queries in coordination with operations, IT, loyalty partners, and other departments.
 </li>
 <li>
 Support the creation and uploading of CMS pages on-site and in-app to enhance the customer journey, including banners and other assets.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 4+ years of proven experience in Loyalty &amp; CRM.
 </li>
 <li>
 Minimum of a master&rsquo;s degree from a reputed and recognized institution.
 </li>
 <li>
 Highly creative with a keen eye for detail and precision.
 </li>
 <li>
 Strong analytical skills and excellent command of English (Arabic is a plus).
 </li>
 <li>
 Hands-on experience with CRM tools (e.g., MoEngage, Clevertap, Hubspot).
 </li>
 <li>
 Creative thinker with confidence in leading product initiatives.
 </li>
 <li>
 Basic understanding of HTML, AMP, and SQL is a plus.
 </li>
 <li>
 Excellent proofreading and copy-editing skills for all forms of communication, including emails, reports, and newsletters.
 </li>
 <li>
 Sound understanding of marketing principles and CRM marketing best practices.
 </li>
 <li>
 Proficiency with MS Office (Word, Excel, PowerPoint, Publisher) and survey tools (e.g., Google Forms, Typeform).
 </li>
 <li>
 Experience with online measurement tools such as Google Analytics, Facebook Insights, etc.
 </li>
 <li>
 Ability to work collaboratively, proactively, and effectively as a team member to achieve personal and collective goals within tight deadlines with minimal supervision.
 </li>
 <li>
 Self-motivated, well-organized, detail-oriented, and able to prioritize effectively.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Pet-friendly workplace
 </li>
 <li>
 Life and medical insurance
 </li>
 <li>
 Employee discounts
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Fast-paced and dynamic environment
 </li>
 </ul>
</div>

CRM & Loyalty Specialist

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Manager
Job Description &amp; Summary
<div>About the Role:
 
We are looking for an experienced MS Dynamics Tester (Manager) to lead quality assurance efforts for Microsoft Dynamics 365 implementations. You will oversee testing strategies, manage teams, and ensure seamless delivery of enterprise solutions.
</div><div>Key Responsibilities:
</div><ul><li>Lead end-to-end testing for MS Dynamics 365 (Finance, Operations, CRM modules).
</li><li>Define and implement test strategies, plans, and automation frameworks.
</li><li>Collaborate with business analysts, developers, and stakeholders to ensure requirements are met.
</li><li>Manage defect tracking, reporting, and resolution processes.
</li><li>Mentor and guide junior testers and ensure adherence to best practices.
</li><li>Drive continuous improvement in testing methodologies and tools.
</li></ul><div>Qualifications:
</div><ul><li><div>8+ years of experience in software testing, with at least 4+ years in ERP/CRM solutions.
</div></li><li>Strong knowledge of functional, integration, and regression testing.
</li><li>Experience with test automation tools (Selenium, RSAT, etc.).
</li><li>Excellent leadership and communication skills.
</li><li>ISTQB certification or equivalent is a plus.
</li></ul><div>What We Offer:
</div><ul><li>Opportunity to lead high-impact projects.
</li><li>Collaborative and innovative work environment.
</li><li>Competitive compensation and benefits.
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Acceptance Testing, Acceptance Testing, Accepting Feedback, Active Listening, Agile Product Management, Agile Program Management, Agile SDLC, Analytical Thinking, Automation Testing, Coaching and Feedback, Communication, Creativity, Data Model Testing, Debugging, Defect Management, Documentation Testing, Embracing Change, Emotional Regulation, Empathy, Fault Analysis, Functional Testing, Inclusion, Intellectual Curiosity, Learning Agility, Optimism {+ 26 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date</div>

ETIC, MS Dynamics Tester - Manager

Maximus KSA | ماكسيموس السعودية

Do you have a passion for empowering people and helping them overcome barriers to achieve independence? Join our team as a Case Manager, where you'll play a vital role in guiding beneficiaries through their empowerment journeys. As a Case Manager, you will provide advice, motivation, and support to help beneficiaries gain financial independence, improve employability, and access social services. You'll manage your own caseload, ensuring every individual receives high-quality support while meeting program goals and contractual requirements. Key Responsibilities <ul> <li>Welcome and guide beneficiaries through assessments, program information, and technology use.</li> <li>Conduct motivational interviews and create tailored action plans.</li> <li>Provide career advice, training options, and job search coaching.</li> <li>Identify and address barriers to employment while directing job-ready beneficiaries to the labour market.</li> <li>Maintain accurate case notes, monitor progress, and ensure timely follow-up.</li> <li>Collaborate with colleagues and escalate queries where necessary.</li> <li>Uphold high standards of ethics, confidentiality, and professionalism.</li> </ul> What We're Looking For <ul> <li>Bachelor's degree in a relevant field.</li> <li>At least 1 year of case management experience (experience in employment services is a plus).</li> <li>Tech savvy with CRM/ATS or similar systems.</li> <li>Strong communication, active listening, and relationship building skills.</li> <li>Compassionate, resilient, and adaptable with excellent problem solving ability.</li> <li>High attention to detail, reliability, and integrity.</li> </ul> Why Join Us? <ul> <li>Be part of a mission driven organization focused on community impact.</li> <li>Work in a collaborative environment that values innovation and continuous improvement.</li> <li>Opportunities for professional growth through ongoing training and development.</li> </ul> If you're passionate about making a difference and helping people transform their lives, we'd love to hear from you.

Case Manager

noon

<div>
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 noon&rsquo;s mission: Every door, every day
 
 
 
 
 
 
 About noon Food
 
 
 
 Noon Food is a restaurant-first platform on the noon app, offering fair commissions, a sustainable program, and operating flexibility for the food and beverage industry in the Middle East. The most recent addition to the noon ecosystem, the noon Food mission is to revolutionize the F&amp;B delivery landscape, firmly putting the control and success back in the hands of retailers.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 <ul>
 <li>
 Work closely with the CRM manager to develop CRM strategy for non-Food
 </li>
 <li>
 Own key growth OKRs for communications performance
 </li>
 <li>
 Own CRM calendar and ensure that it aligns with the campaign calendar
 </li>
 <li>
 Build, test and execute campaigns on the app
 </li>
 <li>
 Work with the design and messaging of all communication in coordination with the design, content and marketing teams
 </li>
 <li>
 Conduct analysis to assess impact/uplift from CRM campaigns, producing regular reports on performance
 </li>
 <li>
 Quality checks the application and ensure there are no errors on the platform
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 1-3 years of total experience
 </li>
 <li>
 Bachelor&rsquo;s Degree in a related fields
 </li>
 <li>
 ~1-2 years experience in e-commerce, CRM marketing dashboards &amp; tools is preferred
 </li>
 <li>
 Very strong analytical ability and knowledge of advanced excel functionalities
 </li>
 <li>
 Ability to generate ideas and solve problems independently
 </li>
 <li>
 Comfortable in a fast-paced, multi-tasked and high energy environment
 </li>
 <li>
 Outstanding verbal and written communication and collaboration skills
 </li>
 <li>
 History of teamwork and willingness to roll up one's sleeves to get the job done
 </li>
 <li>
 Aptitude for organization, flexibility and producing results
 </li>
 <li>
 Arabic proficiency is preferred
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Growth Executive - Egypt - Noon Food

Indian School of Public Policy

Location: Hauz Khas, New DelhiAbout ISPPIndian School of Public Policy (ISPP) aims to build capacity across the Government, Civil Society, and Business sectors through innovative public policy education. ISPP offers a flagship year-long Policy, Design &amp; Management program, along with Executive Education and various specialised courses. For more, visit: www.ispp.org.inRole OverviewWe are seeking a skilled and proactive Zoho Developer to lead the customisation and integration of Zoho applications across all our operations. The ideal candidate will design and implement CRM workflows, automate communication channels, integrate third-party platforms (Exotel, WATI, Tally, GSuite, Payment Gateway), and support modules for admissions, finance, HR, and vendor management. The role will also involve managing the institution&rsquo;s core database and assisting the IT Manager with day-to-day operational and technical tasks.Zoho Ecosystem Integration (Beyond CRM)<ul><li>Customize and maintain modules across Zoho Books, Zoho People, Zoho Campaigns, Zoho Creator, and Zoho Flow to streamline finance, HR, marketing, and operations.</li><li>Support marketing automation through Zoho Campaigns and WhatsApp (WATI) integrations.</li><li>Assist in Zoho-Tally sync, GSuite to Zoho migration, and ven</li></ul>Data Analysis &amp; Cross-Departmental Insights<ul><li>Collect, clean, and consolidate data from various departments (Admissions, Academic, Finance, HR, Development, Operations) to build a holistic institutional dataset.</li><li>Design and maintain interactive dashboards and visual reports using Power BI or Zoho Analytics to support decision-making across ISPP.</li><li>Conduct data-driven analysis to identify trends, gaps, and opportunities across all operational areas-not limited to educational workflows.</li><li>Collaborate with team members to translate operational needs into Zoho-based solutions, offering hands-on support and training where needed.</li></ul>Technical Skills<ul><li>Proficiency in Zoho Creator, Zoho CRM, Zoho Campaign, Zoho Books, Zoho People, Zoho Flow, Zoho Mail</li><li>Experience with Deluge scripting, API integrations, and custom functions</li><li>Familiarity with Exotel, WATI, Tally ERP, and G Suite migration tools</li></ul>Soft Skills<ul><li>Strong analytical and problem-solving abilities</li><li>Clear documentation and communication skills</li><li>Ability to collaborate with cross-functional teams (Admissions, Finance, HR)</li></ul>Preferred Experience<ul><li>2-4 years in Zoho development, preferably in educational or service institutions</li><li>Prior experience in CRM automation and multi-platform integration</li></ul>CompensationCompensation will be 6 to 7 LPA.Job Types: Full-time, Contractual / TemporaryPay: ₹600,000.00 - ₹700,000.00 per yearWork Location: In person

Zoho Developer and Data Associate

Teach One to Lead One

Company OverviewTeach One to Lead One&reg; (T1L1) is a nonprofit organization. We are a community mentoring program that teaches Universal Principles to lead students into a life of purpose and potential. We empower students through education, leadership training, and community service initiatives. Join us in making a lasting impact in communities across the nation.Position Title: Investor Relations ManagerReports To: Development ManagerFLSA Status: ExemptPosition Description: The Investor Relations Manager is responsible for the health and sustainability of the T1L1 investor base, with a primary focus on our broad base segment of investors (including monthly and annual partners). The person in this role ensures every investor feels the impact of their gift. By minimizing attrition, maximizing monthly recurring revenue, and maintaining a high-integrity Client Relationship Management (CRM), this role ensures that as we grow toward our annual revenue goal, no partner is left behind and every potential for growth is identifiedPosition Responsibilities:1. Investor Retention &amp; &quot;The Win-Back&quot; Strategy<ul><li>Annual Investment Oversight: Direct the end-to-end strategy for the Priority Three annual giving cycle. This includes executing seasonal appeals (Spring, Fall, Year-End) and ensuring every investor in this segment is invited into a deeper level of partnership each year.</li><li>Monthly Giving: Manage and grow the monthly recurring revenue program. Actively reach out to investors with expiring credit cards or failed payments to ensure uninterrupted support.</li><li>Lapsed Investor Recovery: Monitor &quot;at-risk&quot; investors who have not given in 6&ndash;12 months. Implement automated and personal &quot;Win-Back&quot; sequences to bring them back into the T1L1 community.</li><li>Strategic Stewardship Automation: Design and manage the &quot;Welcome Journey&quot; for new investors in the CRM, ensuring they receive high-quality touchpoints (impact videos, letters, and calls) that prime them for their next annual investment.</li></ul>2. CRM Management<ul><li>Data Integrity: Maintain &quot;clean&quot; data in the CRM. Ensure all investors are segmented correctly by interest, location, and giving history.</li><li>Reporting: Generate weekly and monthly reports on key metrics: Investor Retention Rate, Monthly Recurring Revenue (MRR), and Campaign Progress.</li></ul>3. Operational Excellence &amp; Support<ul><li>Grant Management: Maintain the grants calendar, ensuring that all Letters of Intent (LOI) and applications are submitted on time and that reporting requirements are met.</li><li>Direct Mail &amp; Digital Appeals: Coordinate the logistics for quarterly appeals, year-end campaigns, and Giving Tuesday, ensuring the right message reaches the right segment at the right time.</li><li>Event Support: Provide backend data support for regional and national events (registration tracking, attendee tagging, and post-event follow-up).</li></ul>Position Requirements: <ul><li>Bachelor&rsquo;s degree from an accredited institution or equivalent professional experience.</li><li>Proven success in nonprofit fundraising, including a demonstrated ability to meet or exceed fundraising goals, along with a strong understanding of fundraising principles and engagement strategies.</li><li>Strong proficiency with technology, including desktop and mobile tools such as fundraising software and databases, Google Workspace, and project management platforms.</li><li>Clear alignment with and commitment to Teach One to Lead One&rsquo;s vision, mission, Core Values, and Commitments.</li><li>Commitment to obtain Youth Development Professional&trade; (YDP) Certification within the designated timeframe.</li><li>Willingness and flexibility to travel for investor meetings and fundraising events, with a relational approach that values building meaningful, long-term connections.</li></ul>Position Qualifications:<ul><li>Principle-Centered: Embody the T1L1 universal principles&mdash;specifically Integrity, Excellence, and Humility.</li><li>The &quot;System Thinker&quot;: Love order and see beauty in a well-organized database. The person in this role believes that an organized CRM is an act of stewardship toward our investors.</li><li>Relational Heart: Never forget that every row in the spreadsheet represents a person who believes in our kids.</li><li>Technical Proficiency: Mastery (or a high aptitude for) CRM, Google Suite, and project management tools.</li><li>Compelling &amp; Precise Communicator: Demonstrated ability to alternate seamlessly between vision-inspiring storytelling that moves investors to action and the technical precision required for grant writing, impact reporting, and operational Standard Operating Procedures (SOPs).</li></ul>Performance Targets: <ul><li>Retention Rate: Maintain or increase the percentage of investors who give year-over-year.</li><li>Monthly Recurring Revenue Growth: Increase the amount of monthly recurring revenue.</li><li>Data Health: 100% of new investors entered into a &quot;Welcome Sequence&quot; within 48 hours of their first gift.</li><li>Priority Three Revenue Goal: Meet or exceed the annual budget goal for the Priority Three segment through effective appeal coordination and renewal strategies.</li><li>Investor Ascension: Move low-level annual giving investors to monthly investors.</li></ul>Compensation Package:<ul><li>Salary: $60,000.00</li><li>Medical Insurance</li><li>Life Insurance</li><li>Dental and Vision Insurance</li><li>401(k) with A Matching Contribution</li><li>PTO</li></ul>Job Type: Full-timePay: $60,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul>Application Question(s):<ul><li>Are you willing and able to travel to occasional required meetings or events?</li><li>Are you a Christ follower?</li><li>Have you previously developed and executed a fundraising strategy that met or exceeded annual financial goals?</li><li>Do you have reliable transportation for travel related to meetings, events, or investor visits?</li><li>Are you comfortable working in an onsite setting?</li><li>Are you willing to take a drug test, in accordance with local law/regulations?</li><li>Are you willing to undergo a background check, in accordance with local law/regulations?</li><li>Are you willing to accept the salary listed?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Fundraising: 2 years (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Ability to Commute:<ul><li>Kennesaw, GA 30144 (Required)</li></ul>Work Location: In person

Investor Relations Manager

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