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crm specialist

Sweater

<div>We are looking for a passionate CRM Specialist to manage and execute customer relationship strategies that enhance retention, loyalty, and engagement. The ideal candidate will be data-driven, detail-oriented, and experienced in CRM tools such as CleverTap, Braze, or WebEngage.
You&rsquo;ll play a key role in building personalized customer journeys, analyzing performance, and optimizing campaigns to deliver exceptional customer experiences.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Manage and implement CRM strategies to increase customer retention and improve loyalty.
</li><li>Analyze customer data to identify segments and understand user behavior.
</li><li>Design and execute customer journeys and lifecycle campaigns using platforms like CleverTap, Braze, or WebEngage.
</li><li>Prepare weekly and monthly analytical reports to evaluate campaign performance and insights.
</li><li>Collaborate closely with Marketing, Tech, and Customer Service teams to enhance the overall customer experience.
</li><li>Conduct A/B testing before campaign launches to ensure message accuracy and timing effectiveness.
</li><li>Continuously review and validate data within the CRM platform to ensure accuracy and resolve any issues.
</li><li>Propose creative and innovative ideas to boost customer engagement and retention.
</li></ul>Requirements<ul>
<li>
Bachelor&rsquo;s degree in Marketing, Business Administration, Data Analytics, or related field.</li>
<li>Proven experience in CRM management, marketing automation, or customer lifecycle marketing.
</li><li>Hands-on experience with CRM platforms (e.g., CleverTap, Braze, WebEngage, or similar).
</li><li>Strong analytical and problem-solving skills with the ability to interpret customer data.
</li><li>Excellent communication and collaboration skills.
</li><li>Attention to detail and a passion for improving the customer experience.
</li></ul>Benefits
 Why Join Sweater
At Sweater, we believe in building lasting customer relationships through data, creativity, and collaboration. You&rsquo;ll be part of a forward-thinking team that values innovation, ownership, and impact.<ul>
<li>
Opportunities for growth and professional development
</li><li>Dynamic and collaborative work environment</li></ul></div>

CRM Specialist

TAWANTECH

<div><h3 class="jobSectionHeader">Job Overview:</h3>
TAWANTECH is looking for a CRM Techno-Functional Engineer to join our team. In this role, you will be responsible for supporting the implementation, configuration, and optimization of our Customer Relationship Management (CRM) systems. Your primary focus will be to enhance customer engagement, streamline workflows, and provide technical support to enhance business processes.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Serve as a primary point of contact for CRM system-related inquiries and issues from end-users.</li>
<li>Collaborate with business stakeholders to gather and analyze requirements for CRM enhancements.</li>
<li>Configure and customize CRM solutions, ensuring they meet the business's evolving needs.</li>
<li>Conduct user training sessions and create documentation to support system adoption.</li>
<li>Perform data analysis and reporting to drive insights and support decision-making.</li>
<li>Manage CRM system integrations with other applications such as ERP and marketing solutions.</li>
<li>Monitor system performance, troubleshoot issues, and implement necessary upgrades.</li>
<li>Ensure CRM compliance with organizational policies and data privacy regulations.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
Qualifications:</h3><ul>
<li>Bachelor's degree in Information Technology, Business Administration, or a related field.</li>
<li>Minimum of 10 years of experience in a CRM techno-functional role.</li>
<li>Experience with CRM platforms such as Salesforce, Microsoft Dynamics 365, or HubSpot.</li>
<li>Strong understanding of customer engagement strategies and business process flow.</li>
<li>Proven ability to perform data analysis, reporting, and ensure data integrity.</li>
</ul><h3 class="jobSectionHeader">Key Skills:</h3><ul>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong interpersonal and communication abilities.</li>
<li>Ability to manage multiple tasks effectively in a fast-paced environment.</li>
<li>Experience in project management and user training.</li></ul></div>

CRM Techno functional Engineer

Basharsoft

<div>Job Title: 
Business Development Specialist
Location: Riyadh
Job Description: 
We are seeking a dynamic Business Development Specialist with strong skills in lead generation, relationship building, and managing the full sales cycle from initial contact to deal closure. 
The successful candidate will join a fast-growing Arab technology company, playing a key role in building and expanding the company&rsquo;s initial client base.
Responsibilities:<ul><li>
Identify new business opportunities and potential clients through continuous market research and analysis.</li><li>
Execute lead generation strategies using digital tools, direct outreach, LinkedIn, email campaigns, and participation in exhibitions.</li><li>
Engage with potential clients, introduce the company and its services, and coordinate or conduct introductory meetings.</li><li>
Lead the full sales cycle &mdash; from presentation and negotiation to contract preparation and closing deals.</li><li>
Build and maintain long-term relationships with clients and identify opportunities for upselling and cross-selling.</li><li>
Utilize CRM tools to document and analyze client data and business opportunities.</li><li>
Prepare regular performance reports, deal progress updates, and revenue forecasts.</li><li>
Coordinate with operations and technical teams to ensure smooth post-sale implementation.</li></ul>
Requirements:<ul><li>
Minimum of 2 years of experience in business development or sales within the technology, cloud services, or software sectors.</li><li>
Proven track record in lead generation and deal closure.</li><li>
Excellent communication and negotiation skills in Arabic (required) and English (preferred).</li><li>
Ability to work effectively in a fast-paced, startup environment with flexibility and independence.</li><li>
Experience using CRM tools such as HubSpot, Zoho, or Pipedrive.</li><li>
Good understanding of SaaS solutions or business intelligence technologies is a plus.</li></ul>
Benefits:<ul><li>
Competitive base salary plus attractive performance-based commissions.</li><li>
Opportunity to join a promising tech company during a critical growth stage.</li><li>
Flexible, innovation-driven work environment that values achievement.</li><li>
Clear potential for professional growth into future leadership roles.</li></ul></div>

Business Development Specialist | Riyadh

LAWAZEM

<div>LAWAZEM is seeking a detail-oriented and proactive Collection Specialist to join our financial team. In this role, you will be responsible for managing the collection process for overdue accounts, ensuring timely payments, and maintaining positive relationships with customers. The ideal candidate will have strong communication skills and a knack for problem-solving.<h3 class="jobSectionHeader">
Responsibilities:</h3><ul>
<li>Contact customers via phone, email, and letter to collect overdue payments.</li>
<li>Review and analyze account statements to identify outstanding balances and discrepancies.</li>
<li>Negotiate payment arrangements and establish payment plans for delinquent accounts.</li>
<li>Maintain accurate records of customer interactions and collection efforts in the CRM system.</li>
<li>Work closely with the accounting team to resolve billing disputes and discrepancies.</li>
<li>Monitor accounts periodically to ensure that payments are made as agreed.</li>
<li>Prepare regular reports on collection progress and status of overdue accounts.</li>
<li>Keep up with industry regulations and company policies regarding collections.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Finance, Accounting, or a related field.</li>
<li>Proven experience as a Collection Specialist or similar role.</li>
<li>Strong understanding of collection laws and regulations.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Effective negotiation and persuasion skills.</li>
<li>Detail-oriented with strong analytical skills.</li>
<li>Proficiency in using accounting software and MS Office applications.</li>
<li>Ability to handle sensitive and confidential information.</li>
<li>Fluent in Arabic and English.</li></ul></div>

Collection Specialist

Tamkeen Technologies

<div>
 We are seeking a
 
 Quality Service Specialist
 
 to join our Customer Service team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure the highest standards of service are consistently delivered.
 
 
 Evaluate customer service calls, chats, and emails based on quality standards and KPIs.
 
 
 Provide detailed feedback and coaching to agents to enhance performance and customer satisfaction.
 
 
 Identify training needs and recommend process improvements to improve service delivery.
 
 
 Prepare regular quality reports and trend analyses for management.
 
 
 Collaborate with Team Leaders and Training departments to ensure alignment with business goals.
 
 
 Maintain quality documentation, procedures, and audit trails.
 
 
 
 Requirements
 
 
 
 Bachelor's degree in Business Administration, Communications, or a related field.
 
 
 2-4 years of experience in a quality assurance or customer service role (preferably in a contact center environment).
 
 
 Strong knowledge of
 
 quality monitoring tools
 
 ,
 
 KPI metrics
 
 , and
 
 customer satisfaction standards (CSAT, DSAT, QA scores)
 
 .
 
 
 Excellent communication, analytical, and coaching skills.
 
 
 Proficient in MS Office and CRM systems.
</div>

Quality Service Specialist

Sscegypt

<ul><li>Speak to customers, either face-to-face or over the phone, gain an understanding of customers' specific business needs, and apply product knowledge to meet them</li><li>Ensure quality of service by developing a thorough and detailed understanding of technical specifications and other features of employers' systems and processes, then documenting them.</li></ul><ul><li>Carry out cold calling to create interest in products and services, generate new business leads, and arrange meetings, Identify and develop new business through networking and follow-up courtesy calls.</li></ul><ul><li>Prepare and deliver presentations and demonstrations of software to customers.</li></ul><ul><li>Market and promote a portfolio of products by writing and designing sales literature and attending industry events</li></ul><ul><li>Maintain awareness and keep abreast of constantly changing software and hardware systems and peripherals</li></ul><ul><li>Provide technical advice to customers on all aspects of installing and using computer systems and networks, both before and after the sale.</li></ul><ul><li>Advise on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing, or other specialist areas, meet sales targets set by managers, and contribute to team targets.</li></ul><ul><li>Network with existing customers to maintain links and promote additional products and upgrades.</li></ul><ul><li>Handle hardware or software problems and faults, referring to specialist technical colleagues where appropriate.</li></ul><ul><li>Respond to tender documents, proposals, reports, and supporting literature, manage workload to organize and prioritize daily and weekly goals</li></ul><ul><li>Bachelor's degree in business administration, Marketing, or a related field.</li><li>Excellent communication and interpersonal skills with the ability to influence and build relationships.</li><li>Familiarity with CRM software and sales tracking tools.</li><li>1-3 years' experience in software sales or technical consulting.</li><li>Strong understanding of IT systems, software specs, and documentation.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?cfX0j3ddO%2bofQaiZLluAzzT23myJCJQPh" width="0" height="0" />

Junior BDM

Unified Real Estate Development Company

<div>
 
 
 🔹Brief Description:
 
 
 
 We are looking for a proactive and customer-focused
 
 Tenant Relations Specialist
 
 to act as the key liaison between our retail tenants and property management teams &mdash; ensuring exceptional tenant experience, smooth operations, and long-term partnerships across our retail and lifestyle assets.
 
 
 
 
 
 
 🔹Detailed Description:
 
 
 
 The
 
 Tenant Relations Specialist
 
 will serve as the primary point of contact for all tenant-related matters within our retail portfolio. This role ensures effective communication, timely resolution of issues, and adherence to company standards and lease obligations. The ideal candidate will collaborate closely with Facility Management, Leasing, Legal, and Finance teams to enhance tenant satisfaction and operational excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the main contact for tenants across retail and mixed-use developments.
 </li>
 <li>
 Manage tenant onboarding and handover processes in coordination with Leasing, Retail Delivery, and FM teams.
 </li>
 <li>
 Handle tenant requests, concerns, and service issues, ensuring prompt and professional resolution.
 </li>
 <li>
 Coordinate with FM and Admin for maintenance, cleaning, and common area services.
 </li>
 <li>
 Support tenant fit-out approvals and ensure compliance with company and mall guidelines.
 </li>
 <li>
 Conduct periodic inspections and walkthroughs to ensure compliance with lease terms and property standards.
 </li>
 <li>
 Monitor tenant performance and feedback to identify improvement areas and drive engagement initiatives.
 </li>
 <li>
 Coordinate renewal reminders and collaborate with Leasing for timely follow-ups.
 </li>
 <li>
 Maintain updated tenant contact databases and records of correspondence.
 </li>
 <li>
 Prepare reports on tenant satisfaction, complaint trends, and service response performance.
 </li>
 <li>
 Support in organizing tenant events, promotional activities, and seasonal engagement campaigns.
 </li>
 </ul>
 
 
 
 
 
 🔹Requirements:
 
 
 <ul>
 <li>
 Strong understanding of tenant relations within
 
 retail or commercial real estate
 
 .
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Ability to manage multiple stakeholders and resolve issues diplomatically.
 </li>
 <li>
 Organized, detail-oriented, and capable of working independently.
 </li>
 <li>
 Proficiency in MS Office; experience in ERP or CRM systems is an advantage.
 </li>
 </ul>
 
 
 
 
 
 🔹Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in
 
 Business Administration, Real Estate Management, or a related field
 
 .
 </li>
 <li>
 Additional certification in
 
 Customer Service, Facility Management, or Real Estate
 
 is a plus.
 </li>
 </ul>
 
 
 
 
 
 🔹Experience:
 
 
 <ul>
 <li>
 
 3&ndash;6 years
 
 of experience in
 
 tenant relations, leasing support, or property management
 
 , preferably within
 
 retail real estate
 
 .
 </li>
 <li>
 Background in
 
 large-scale retail centers, mixed-use developments, or malls
 
 will be highly preferred.
 </li>
 </ul>
 
 
</div>

Tenant Relations Specialist

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