crm supervisor

Huhtamaki

<div>
 
 Enjoy a career, packaged with care, whilst helping protect food, people and the planet
 
 
 
 We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
 
 
 You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
 
 
 We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
 
 
 Risk : Delayed customer respond time
 
 
 Customer reply other than customer care (visit, comminication, respond)
 
 
 Late action plan analyse and revision management (P&amp;G, Essity, KC)
 
 
 Routine weekly/Monthly meetings presentation.
 
 
 Late Credit note/decision
 
 
 Join us. Help protect food, people and the planet.
</div>

CRM Supervisor

Dr. Guder

We&rsquo;re Hiring | Medical Tourism Call Center Supervisor at Dr. Guder ClinicWe are looking for an experienced Medical Tourism Call Center Supervisor to lead and manage our growing team in Istanbul.RequirementsMinimum 2&ndash;3 years of experience in medical tourism call center operations Previous team leader / supervisor experience is required Fluent in English Turkish / French is a plus Strong leadership, communication, negotiation, and sales skills Ability to monitor team performance, improve conversion rates, and achieve targets Experience with CRM systems and reportingSalary &amp; BenefitsCompetitive salary High commission &amp; performance-based bonuses.Location Kozyatağı / IstanbulPlease send your application and CV to: fuatguder360@gmail.comİş T&uuml;r&uuml;: Tam zamanlıMaaş: 50.000,00TRY - 150.000,00TRY aylıkWork Location: İş yeri

Satış Supervizörü / Sales Supervisor

Edenred Türkiye

<div>
 
 Edenred T&uuml;rkiye has been the pioneer of the meal card sector for 33 years, providing effective corporate expense management solutions such as the
 
 Ticket Restaurant Meal Card
 
 for lunch expenses,
 
 Ticket Car Fuel Solutions
 
 for fuel purchases, and
 
 Ticket Gift Cards
 
 for incentive and reward program. We proudly serve over 1.8 million employees across Turkiye, through more than 45,000 corporate customers, in over 64,000 restaurants and cafes, with thousands of fuel stations and countless prestigious brands.
 
 
 Here at Edenred T&uuml;rkiye, our values such as passion for customers, respect, imagination, simplicity, and entrepreneurial spirit shape our work environment and inspire our team members to think creatively and drive innovation to improve our ways to provide our corporate expense management solutions and serve our customers better as well as creating a fulfilling work environment to provide professional growth and development to our employees to become esteemed members of our Dream Team. As an acknowledgement to our commitment, we are proud to have been certified as a Great Place to Work since March 2024.
 
 
 
 
 
 
 ROLE OVERVIEW
 
 
 
 We are seeking a Product Manager to shape and execute our CRM strategy within Edenred Turkey. This is an exciting opportunity for a proactive professional who enjoys shaping customer experiences and streamlining processes in a dynamic environment. You will collaborate closely with various business units, to ensure our CRM platform aligns with our business goals and delivers exceptional user experiences, while maintaining high data quality.
 
 
 This strategic, high-impact role combines both operational and transformational responsibilities and will directly contribute to Edenred&rsquo;s growth.
 
 
 
 
 
 
 THE REQUIRED VIBE
 
 
 <ul>
 <li>
 Experience in CRM product management, business analysis, or project management
 </li>
 <li>
 Proven track record of managing the end-to-end lifecycle of CRM projects, including analysis, design, testing, and go-live
 </li>
 <li>
 Data-driven mindset with strong skills in data quality management, reporting, and problem-solving
 </li>
 <li>
 Excellent communication and coordination skills, with experience in collaborating with business units and managing stakeholders, vendors, and consultants.
 </li>
 <li>
 Proficiency in project planning, prioritization, and budget tracking.
 </li>
 <li>
 User-centric approach with experience in process improvement and change management.
 </li>
 <li>
 Strong advantage: hands-on experience with Salesforce and/or HubSpot.
 </li>
 </ul>
 
 
 
 
 
 YOU WILL VIBE WITH US BY
 
 
 <ul>
 <li>
 Define and implement the company&rsquo;s CRM strategy for customers, merchants, and processes in collaboration with all business units.
 </li>
 <li>
 Provide vision, leadership, and guidance on business processes and user needs related to the CRM system.
 </li>
 <li>
 Manage, monitor, and analyze enhancements, issues, and improvements in the CRM system from start to finish.
 </li>
 <li>
 Lead the analysis, design, testing, and implementation phases across the full lifecycle of CRM projects.
 </li>
 <li>
 Adapt the existing CRM architecture to align with new strategies through targeted enhancements and developments.
 </li>
 <li>
 Ensure data quality within the system and deliver effective solutions to data- and process-related challenges.
 </li>
 <li>
 Drive and continuously manage the resolution of CRM system issues in collaboration with the IT department and/or CRM consultancy partners.
 </li>
 <li>
 Promote effective CRM adoption and continuously improve the user experience for system users.
 </li>
 <li>
 Oversee project and budget management for services provided by the CRM consultancy firm.
 </li>
 <li>
 Maintain clear and timely communication with stakeholders across Edenred Turkey to ensure alignment.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 Flexible working conditions: Set your hybrid working style in line with your departmental needs.
 </li>
 <li>
 Ticket Restaurant Meal Card: No need to specify, right? 😉
 </li>
 <li>
 Private health &amp; life insurance: Your family members can also benefit from them.
 </li>
 <li>
 Transportation: We provide service bus / shuttles.
 </li>
 <li>
 Ticket Gift: Spoil yourself on special occasions with our gift card, offering an annual credit of 30.000 TL at a 20% discount.
 </li>
 <li>
 Flexible Leaves: You are encouraged to take BirthDay-off, Menstruation Rest and etc.
 </li>
 <li>
 Full Remote August: You are strictly(!) encouraged to work fully-remote throughout August! 😊
 </li>
 <li>
 Eden Lounge: Need a break? We have unlimited coffee &amp; soft drinks, snacks machine, board games and a lot of space to chillax in Eden Lounge.
 </li>
 <li>
 EdenSENse: You can easily participate in our CSR projects in line with global teams.
 </li>
 <li>
 EdenPeople Learning Package: You can continuously contribute to your professional development through online training, including live language classes.
 </li>
 <li>
 
 Apply now and Vibe with Us!
 
 </li>
 </ul>
</div>

Product Manager

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Customer Acquisition &amp; Engagement, Martech &amp; Automation
Overview 
Marketing Services (MS), Mastercard&rsquo;s marketing strategy and execution arm, delivers scalable, digital, and data-driven marketing solutions leveraging MarTech and unique data to accelerate campaign performance. Our vision: be the partner of choice for Issuers and Merchants through automated, lifecycle-driven campaigns and CRM capabilities that drive profitable customer engagement and Mastercard preference. 
 
EEMEA seeks a Marketing Automation Solutions Lead with expertise in digital marketing, CRM, and campaign management. The ideal candidate understands card portfolio growth drivers and KPIs, and has experience with CRM automation tools, customer engagement platforms, and lifecycle campaign orchestration to deliver measurable results. 
 
Role &amp; Responsibilities 
<ul><li>Drive MS revenue by designing and implementing scalable, technology-enabled marketing solutions, including B2B2C product packages integrating D&amp;S and MarTech capabilities.</li></ul>
-Define and deploy digital and CRM-driven go-to-market strategies for Spend -Optimization campaigns (activation, retention, e-commerce, cross-border, merchant partnerships). 
<ul><li>Support P&amp;L management for EEMEA MS Spend Optimization, tracking KPIs (Revenue, Margin, Expenses).</li><li>Contribute to product strategy, planning, budgeting, and rollout for campaigns/projects.</li><li>Monitor issuer KPIs and recommend actions to improve portfolio performance.</li><li>Collaborate with Product, Sales, and BD teams to develop data-driven lifecycle campaign strategies.</li><li>Create pricing models for MS products/services, including pay-for-performance options.</li><li>Develop automated lifecycle management strategies leveraging CRM, marketing automation, and personalization tools.</li><li>Partner with technology providers for omnichannel campaign automation.</li><li>Provide expertise on MarTech platforms (CRM, email marketing, campaign management).</li><li>Build scalable, automated marketing solutions for issuers to drive portfolio growth.</li><li>Conduct competitive analysis and share innovative solutions across digital marketing and CRM.</li><li>Act as a trusted advisor on CRM and MarTech strategies.</li><li>Suggest implementation approaches, timelines, and cost analyses for successful delivery.</li></ul> 
Experience 
<ul><li>10+ years in marketing, product management, CRM, consulting, or digital transformation, ideally in financial services/payments.</li><li>Proven success in designing and scaling CRM-driven lifecycle marketing programs (activation, engagement, retention, reactivation, e-commerce, cross-border).</li><li>Strong product/solution management background; ability to translate business objectives into tech-enabled marketing solutions.</li><li>Deep knowledge of CRM, marketing automation, personalization platforms; experience selecting and leveraging MarTech/AdTech partners.</li><li>Solid understanding of MarTech, AdTech, mobile, and performance marketing ecosystems.</li><li>Commercial acumen with P&amp;L experience; ability to build pricing models and ROI frameworks.</li><li>Skilled in cross-functional collaboration within complex, matrixed environments.</li><li>Expertise in digital marketing channels, data-driven targeting, and customer journeys.</li><li>Analytical mindset; experience tracking KPIs and driving optimization strategies.</li><li>Consulting/advisory experience is a plus.</li></ul> 
All About You 
<ul><li>Positive, solution-oriented, and accountable; recognized as a trusted partner in fast-paced environments.</li><li>Highly collaborative and influential across global, multicultural teams.</li><li>Exceptional communication and presentation skills; able to engage stakeholders at all levels.</li><li>Strong commercial acumen; confident engaging senior clients and partners.</li><li>Strategic thinker; able to connect data, technology, and market trends into actionable plans.</li><li>Analytical problem-solver; decisive under pressure and comfortable with ambiguity.</li><li>Results-driven, entrepreneurial, and proactive; passionate about building and scaling solutions.</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Director, Customer Acquisition & Engagement, Martech & Automation

Baymak / BDR Thermea Group

<div>
 
 With over 50 years of experience in the HVAC industry, Baymak operates with two production facilities on a 60,000 m&sup2; site in Istanbul. 🏭
 
 
 As one of Turkey&rsquo;s leading manufacturers, Baymak has a strong nationwide presence with nearly 500 dealers and over 2,100 sales points. Since 2013, Baymak has been a wholly owned subsidiary of
 
 BDR Thermea Group
 
 , a Netherlands-based global leader and one of Europe&rsquo;s top three HVAC companies.
 
 
 
 
 
 Together with BDR Thermea, we combine global expertise with local strength &mdash; all guided by the Group&rsquo;s core values:
 
 
 
 🤝 One Team | 🎯 Customer Focus | 🌱 Sustainable Future
 
 
 
 
 
 
 At BAYMAK, we are looking for a dynamic
 
 Marketing Supervisor
 
 to strengthen our local commercial channel marketing activities. In this role, you will actively contribute to increasing brand awareness, enhancing customer experience, and supporting our sales teams with impactful campaigns and projects.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Developing marketing plans aligned with global strategies and tailored to local market needs.
 </li>
 <li>
 Plan and execute multi-channel campaigns across the full marketing mix (social media, email, content, and traditional channels), ensuring compliance
 </li>
 <li>
 Localize and implement global marketing materials and initiatives.
 </li>
 <li>
 Develop and execute marketing activities that drive demand, support sales, and increase customer loyalty.
 </li>
 <li>
 Measure, analyze, and report on the performance of marketing activities (e.g., events, advertising, digital campaigns) and provide actionable insights.
 </li>
 <li>
 Monitor and evaluate local market trends, customer/influencer behaviors, and competitor activities to identify new opportunities and adapt marketing strategies.
 </li>
 <li>
 Collaborate and share best practices with global marketing and communications teams, particularly at Headquarters in the Netherlands.
 </li>
 <li>
 Manage relationships with external vendors and agencies (e.g., printers, event agencies, creative partners).
 </li>
 <li>
 Build strong connections with industry associations, stay updated on market developments, and represent BAYMAK where necessary.
 </li>
 <li>
 To plan, design, and oversee all events and organizations for the relevant channel from start to finish.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from Business, Marketing, or a related field.
 </li>
 <li>
 Average 8-10 years of experience in marketing (B2B experience is a plus).
 </li>
 <li>
 Fluency in English is a must.
 </li>
 <li>
 Experience working with an international brand or company is highly desirable.
 </li>
 <li>
 Solid understanding of brand and reputation management.
 </li>
 <li>
 Market and customer segmentation knowledge.
 </li>
 <li>
 Interest in the HVAC industry and/or industrial technology.
 </li>
 <li>
 Proven track record in executing successful marketing activities and campaigns.
 </li>
 <li>
 Strong knowledge of digital marketing tools and platforms (SEO, CRM, email marketing, etc.).
 </li>
 <li>
 Data-driven mindset with a passion for continuous improvement.
 </li>
 <li>
 Excellent communication, stakeholder, and project management skills.
 </li>
 <li>
 Adaptability to dynamic, fast-paced work environments.
 </li>
 <li>
 Proactive, creative, and eager to develop and implement new projects.
 </li>
 <li>
 A strong team player with outstanding collaboration skills.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 At Baymak, we believe that work should enrich your life&mdash;not just your calendar. Here&rsquo;s how we support your well-being and motivation:
 
 <ul>
 <li>
 2 days of remote work per week to support your work-life balance
 </li>
 <li>
 Annual shopping vouchers and monthly snack &amp; beverage allowances
 </li>
 <li>
 An extra day off on your birthday&mdash;because your special day matters
 </li>
 <li>
 Comprehensive hybrid health insurance for you
 </li>
 <li>
 Support packages for children, education, birth, marriage, and bereavement
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s Life Like at Baymak?
 
 
 <ul>
 <li>
 A supportive work environment where you&rsquo;re free to share your ideas
 </li>
 <li>
 A company culture that values unity and collaboration with our #OneTeam mindset
 </li>
 <li>
 A sustainable workplace that invests in your personal and professional growth
 </li>
 </ul>
 
 
</div>

Marketing Supervisor

StreamDelta

<div>
 
 
 Senior Business Analyst (Telecommunications)
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide functional CRM consultancy within the telecommunications domain,
 </li>
 <li>
 Gather and analyze business requirements from various stakeholders to shape solutions that meet business, technology, and operational needs,
 </li>
 <li>
 Perform business process analysis and contribute to process design and optimization,
 </li>
 <li>
 Participate in technology design and oversee
 
 implementation activities,
 
 </li>
 <li>
 Identify business, technology, and IT challenges, proposing and shaping relevant solutions,
 </li>
 <li>
 Coordinate communication between business units, development, and test teams, ensuring smooth delivery,
 </li>
 <li>
 Work in an agile environment, actively participating in sprint planning, backlog refinement, and delivery tracking.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology Management, Engineering, or a related field,
 </li>
 <li>
 5 years of experience in requirement gathering, business analysis (functions, processes, user interfaces, etc.), and CRM-related projects,
 </li>
 <li>
 Experience in one or more CRM tools (Salesforce, SAP CRM, Microsoft Dynamics, Siebel, or SuiteCRM preferred),
 </li>
 <li>
 Strong knowledge of integration methods (e.g., Web Services, APIs),
 </li>
 <li>
 Understanding of operating models, governance structures, demand, and project management methodologies,
 </li>
 <li>
 Strong analytical thinking, problem-solving, and result-oriented mindset,
 </li>
 <li>
 Excellent stakeholder management skills, able to build trust and maintain effective communication channels,
 </li>
 <li>
 Proven ability to work under tight deadlines in a fast-paced environment while managing priorities effectively,
 </li>
 <li>
 Eligible to work in Turkey.
 </li>
 </ul>
 
 
 Nice to Have:
 
 
 <ul>
 <li>
 Experience in the Telco industry and understanding of customer lifecycle processes,
 </li>
 <li>
 Familiarity with agile delivery models and digital transformation initiatives in telecommunications.
 </li>
 </ul>
 
 
</div>

Senior Business Analyst

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

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