category supervisor Jobs in Istanbul Turkey

category supervisor

crm & data analytics manager Jobs in Istanbul Turkey

crm & data analytics manager

customer experience (crm) manager Jobs in Istanbul Turkey

customer experience (crm) manager

finance supervisor Jobs in Istanbul Turkey

finance supervisor

hpgr service supervisor Jobs in Istanbul Turkey

hpgr service supervisor

crm supervisor

Huhtamaki

<div>
 <strong>
  Enjoy a career, packaged with care, whilst helping protect food, people and the planet
  <br/>
  <br/>
 </strong>
 We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
 <br/>
 <br/>
 You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
 <br/>
 <br/>
 We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
 <br/>
 <br/>
 Risk : Delayed customer respond time
 <br/>
 <br/>
 Customer reply other than customer care (visit, comminication, respond)
 <br/>
 <br/>
 Late action plan analyse and revision management (P&amp;G, Essity, KC)
 <br/>
 <br/>
 Routine weekly/Monthly meetings presentation.
 <br/>
 <br/>
 Late Credit note/decision
 <br/>
 <br/>
 Join us. Help protect food, people and the planet.
</div>


CRM Supervisor

BÜHLER GROUP

<div></div><div><div><div><div><div>Istanbul, T&uuml;rkiye
</div></div><div></div><div>Permanent
</div><div></div><div>80-100%
</div><div></div><div>Onsite
</div><div></div><div>Immediately
</div></div></div><div><div><p>B&uuml;hler Group in Istanbul, Turkiye is looking for a passionate professional to join our team as Service Sales Engineer for our Chocolate Mass, Wafer, and Confectionery business. This position will be responsible to strengthen the company's business in the region, develop the customer base, implement the business strategy and ensure the targets are achieved.
</p></div></div><div><div><div><div><div>This is where you'll excel</div>
</div><ul><li>Oversee and cultivate the service sector across various segments within the stipulated chocolate and confectionery businesses.</li><li>Develop and maintain sales materials and current product knowledge.</li><li>Establish, manage, and maintain current client and potential client relationships.</li><li>Prepare action plans and schedules to increase business activities in the assigned territory.</li><li>Identify sales prospects and contact these and other accounts as assigned.</li><li>Align and complement market activities together with existing Area Sales/Service Manager in the assigned territory.</li><li>Identify, handle, and resolve customer complaints/concerns.</li><li>Communicate new product and service opportunities and special developments gathered through field activity to the Supervisor.</li><li>Follow up on new leads and referrals resulting from field activity.</li><li>Ensure that client data in CRM is up to date.</li><li>Prepare quotation and generates sales leads for equipment/plant business.
</li></ul></div><div><div><div>These are the skills you'll need</div>
</div><ul><li>Bachelor's Degree in Engineering.</li><li>Minimum 5 years' experience in the chocolate and confectionery processing industry, or similar.</li><li>Fluent communication skills in English &amp; Turkish language.</li></ul></div></div></div></div>

Service Sales Engineer-Chocolate Mass, Wafer, and Confectionery business

<div>3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.<div></div><div>
Job Description:</div><div></div><div>
Key Account Supervisor, Industrial Adhesives &amp; Tapes Division, Istanbul (m/f/*)</div><div></div><div>
The Impact You&rsquo;ll Make in this Role</div><div></div><div>
As an Account Supervisor for Industrial Adhesives &amp;Tapes Division (IATD), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.</div><div></div><div>
Here, you will make an impact by:</div><ul><li><i>
Managing a defined set of Key Accounts in Turkey General Industry by implementing corporate initiatives and positioning 3M as the preferred industrial adhesives and tapes partner.</i></li><li><i>
Creating a business plan by implementing the Industrial Adhesives and Tapes Division Strategy.</i></li><li><i>
Executing sales strategy to acquire strategic industrial accounts in target. Constantly expands share of wallet through cross-selling the IATD portfolio (70%)</i></li><li><i>
Strengthening existing customer relationships with key accounts, distributors, and converters in Turkey (30%)</i></li><li><i>
Growing industrial adhesives and tapes business with the assigned accounts above market by selling the 3M brand and technologies.</i></li><li><i>
Owning the full sales cycle to meet or exceed sales targets; track and improve KPIs.</i></li><li><i>
Engaging and collaborating with cross-functional teams (e.g. Technical Team, Marketing, EMEA Key Account Team) to identify and win new projects.</i></li><li><i>
Establishing the right 3M IATD solutions and the path to success based on customer engagement, insights and deep process understanding</i></li><li><i>
Making use of our CRM system to plan, manage and document your sales activities</i></li><li><i>
Support being part of the growing IATDs Sales team, sharing success and learning from each other.</i></li></ul><div></div><div>
Your Skills and Expertise</div><div>
To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements:</div><ul><li><i>
Higher education degree, at least Bachelor&rsquo;s</i></li><li><i>
Key account management and sales experience proven track of records</i></li><li><i>
B2B Industrial experience (preferable)</i></li><li><i>
Proficiency in English</i></li><li><i>
Self-starter and </i><i>self-disciplined</i><i> with strong ownership of outcomes</i></li></ul><div></div><div>
Additional knowledge / nice-to-have skills / preferred qualifications that could help you succeed even further in this role include:</div><ul><li><i>
High motivation to drive from concept to completion in goal-oriented environment.</i></li><li><i>
Excellent team player to collaborate with internal and external key stakeholders to drive solutions to customers.</i></li></ul><ul><li><i>
Dynamic, innovative with analytical acumen.</i></li></ul><ul><li><i>
Advanced communication and prioritization skills with the ability to drive engagement/lead relationships and collaboration on multiple levels across many organizations.</i></li><li><i>
Ability to work in a complex and dynamic environment/ portfolio.</i></li><li><i>
Experience of using CRM systems to plan, manage and document sales activities.</i></li><li><i>
Willingness to travel.</i></li></ul><div></div><div>
Job specifics:</div><ul><li>
Location: Istanbul</li><li>
Travel expectations: May include up to 70% domestic (av. 4 days per week)</li><li>
Remote work</li><li>
Working pattern: full time</li><li>
Relocation: Not authorized</li></ul><div></div><div>
Does this opportunity and our innovative 3M culture align with your career aspirations?</div><div>
If so, we encourage you to apply and embark on a journey of creativity and growth with us.</div><div>
We look forward to hearing from you!</div><div></div><div>
Resources for You</div><div>
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at <div>3M.com/careers.</div> If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.</div><div></div><ul><li><i>At 3M, we believe diversity &amp; inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, </i><i>pregnancy/maternity-related</i><i> matters, age or disability, or any other relevant characteristic protected under applicable local law.</i></li></ul><div></div>
Facebook@3MKariyer; www.3M.com.tr<div></div>
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.<div></div>
At 3M, we believe diversity &amp; inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.<div></div><div>
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.</div><div></div><div>
3M Global Terms of Use and Privacy Statement</div><div><br>
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.</div></div><div></div>

Key Account Supervisor, Industrial Adhesives & Tapes Division, Istanbul (m/f/*)

MINDPICKED

<div>
 <p>
  MINDPICKED is a new generation recruitment firm providing companies solutions in their search for talent, and talents opportunities who wants to reach their potential.
 </p>
 <p>
  We specialize in middle and senior management recruitment in various sectors and countless job functions.
 </p>
 <p>
  We are looking for a
  <strong>
   Head of CRM
  </strong>
  for our client operating in the travel arrangements industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Creating, implementing, and continuously improving CRM strategy,
  </li>
  <li>
   Designing customer segmentation, lifecycle management, and loyalty strategies,
  </li>
  <li>
   Developing brand partnerships (banks, financial institutions, brands, partner companies) and managing integrated CRM campaigns,
  </li>
  <li>
   End-to-end planning of campaign management processes (ideation, setup, testing, measurement),
  </li>
  <li>
   Conducting A/B tests, analyzing customer behavior, and driving performance optimization,
  </li>
  <li>
   Developing Marketing Automation channels (email, SMS, push) and managing automation flows,
  </li>
  <li>
   Coordinating with IT to enhance CRM infrastructure and optimize processes,
  </li>
  <li>
   Leading, developing, and managing the goals of the CRM team.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    7 years of experience in CRM
   </strong>
   and
   <strong>
    3 years in team management,
   </strong>
  </li>
  <li>
   Experience in tourism, e-commerce, retail, or service industries,
  </li>
  <li>
   Strong knowledge and hands-on experience with
   <strong>
    Microsoft Dynamics CRM / Dynamics 365,
   </strong>
  </li>
  <li>
   Experience in campaign management and developing brand partnerships,
  </li>
  <li>
   Data-driven mindset with strong analytical skills,
  </li>
  <li>
   Expertise in Marketing Automation, segmentation, and customer journey design,
  </li>
  <li>
   Experience with CRM platforms ,
  </li>
  <li>
   Strong communication, strategic thinking, and leadership skills,
  </li>
  <li>
   Good command of English (preferred).
  </li>
 </ul>
 <p>
 </p>
</div>


Head of CRM

Weir Group

<div><div>HPGR Service Supervisor<br>
U&#351;ak or &#304;stanbul<br>
Onsite &ndash; Field-based with frequent domestic travel</div><div></div><div>
Purpose of Role: <i>This role is pivotal in ensuring top-tier service quality and boosting Aftermarket (AM) sales performance for HPGR equipment across Turkey. It offers the opportunity to work hands-on with advanced grinding technology, directly impacting customer satisfaction and operational efficiency. The successful candidate will play a key role in minimising equipment downtime and enhancing service standards. If you thrive in dynamic field environments and enjoy solving complex technical challenges, this role is for you.</i></div><div></div><div>
What we offer</div><div>
At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our &lsquo;We are Weir&rsquo; framework, we focus on the importance of our people and the contribution they make to our organisation.</div><ul><li><div>
Health &amp; Wellbeing: Our Health and Wellness framework supports mental, physical, digital, and financial wellbeing, tailored to the needs of each region and team.</div></li><li><div>
Grow your Own Way: Weir&rsquo;s fast-paced environment offers opportunities to explore new challenges, learn, and progress. You&rsquo;ll have the freedom to shape your own career path.</div></li><li><div>
Be You and Belong: Weir is an inclusive workplace where innovation, collaboration, and individuality are celebrated.,</div></li></ul><div></div><div>
Key Responsibilities:</div><ul><li><div>
Lead Field Operations: Manage the full lifecycle of HPGR systems at customer sites&mdash;including installation, commissioning, maintenance, troubleshooting, and repair&mdash;to ensure optimal performance and minimal downtime.</div></li><li><div>
Customer Engagement &amp; Sales Enablement: Build strong customer relationships through reliable service delivery and technical training, while identifying Aftermarket sales opportunities such as retrofits, upgrades, and spare parts.</div></li><li><div>
Technical Excellence &amp; Reporting: Conduct root-cause analysis, recommend preventive actions, maintain accurate service documentation and performance reports in English, and ensure all data is entered into ERP/CRM systems.</div></li><li><div>
Cross-functional Collaboration: Coordinate with internal teams (Sales, Engineering, Parts, Quality) to drive continuous improvement, participate in global HPGR service initiatives, and contribute to service efficiency and cost control.</div></li><li><div>
Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.</div></li></ul><div></div><div>
Job Knowledge/Education and Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Engineering (Mechanical or Mechatronics preferred).</div></li><li><div>
Proven experience in heavy industry, mining, or mineral processing sectors.</div></li><li><div>
Strong knowledge of HPGR or similar high-pressure grinding/process equipment.</div></li><li><div>
Good command of English (spoken and written), with technical reporting skills.</div></li></ul><div></div><div>
&lt;Must be permanently authorised to work in the country to which you are applying, without sponsorship.&gt;</div><div></div><div>
We are Weir! Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability &ndash; helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life!</div><div></div><div><br>
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.</div><div></div><div>
#minerals<br>
#LI-MC1</div></div>

HPGR Service Supervisor

Koton

<div>
 <p>
  1988 y&inodot;l&inodot;nda &Idot;stanbul Kuzguncuk&rsquo;ta k&uuml;&ccedil;&uuml;k bir ma&gbreve;aza ile ba&scedil;lad&inodot;&gbreve;&inodot;m&inodot;z yolculu&gbreve;umuzu, bug&uuml;n 7.900&rsquo;den fazla &ccedil;al&inodot;&scedil;an&inodot;m&inodot;z, 7
  <strong>
   2 &uuml;lkede 450&rsquo;nin &uuml;zerinde ma&gbreve;azam&inodot;z ve online sat&inodot;&scedil; kanallar&inodot;yla
  </strong>
  k&uuml;resel bir moda markas&inodot; olarak s&uuml;rd&uuml;r&uuml;yoruz. &ldquo;
  <strong>
   H&inodot;zl&inodot; ve &ccedil;evik i&scedil; modelimizden beslenen g&uuml;&ccedil;l&uuml; markam&inodot;zla, 2030 y&inodot;l&inodot;nda &uuml;r&uuml;nlerimizi d&uuml;nya &uuml;zerinde 1 milyar m&uuml;&scedil;teriye ula&scedil;t&inodot;rmak
  </strong>
  &rdquo; vizyonuyla &ccedil;al&inodot;&scedil;&inodot;yor, "
  <strong>
   D&uuml;nya i&ccedil;in trendi ula&scedil;&inodot;labilir k&inodot;lmak
  </strong>
  " misyonumuzla hareket ederek, "
  <strong>
   Trend in Time
  </strong>
  " mottomuzla trendleri tam zaman&inodot;nda m&uuml;&scedil;terilerimize ula&scedil;t&inodot;rmay&inodot; hedefliyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Koton&rsquo;da ba&scedil;ar&inodot;y&inodot; de&gbreve;erlerimizle in&scedil;a ediyoruz; &ccedil;&uuml;nk&uuml; biz, "
  <strong>
   De&gbreve;erlerimizle Ba&scedil;armak Kuma&scedil;&inodot;m&inodot;zda Var!
  </strong>
  " diyoruz:
 </p>
 <p>
  <br/>
 </p>
 <p>
  ✔
  <strong>
   H&inodot;zl&inodot; ve Verimliyiz
  </strong>
 </p>
 <p>
  ✔
  <strong>
   M&uuml;&scedil;teri Odakl&inodot;y&inodot;z
  </strong>
 </p>
 <p>
  ✔
  <strong>
   Tutkuluyuz
  </strong>
 </p>
 <p>
  ✔
  <strong>
   Kalite Odakl&inodot;y&inodot;z
  </strong>
 </p>
 <p>
  ✔
  <strong>
   Tek Tak&inodot;m&inodot;z
  </strong>
 </p>
 <p>
  ✔
  <strong>
   Sayg&inodot;l&inodot;y&inodot;z
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  E&gbreve;er sen de bu de&gbreve;erleri ta&scedil;&inodot;d&inodot;&gbreve;&inodot;n&inodot; d&uuml;&scedil;&uuml;n&uuml;yor ve KOTON&rsquo;un dinamik, kendini geli&scedil;tirebilece&gbreve;in ve yenilik&ccedil;i ortam&inodot;n&inodot;n bir par&ccedil;as&inodot; olmak istiyorsan, M&uuml;&scedil;teri Deneyimi ve Sat&inodot;&scedil; Operasyonel M&uuml;kemmeliyet ekibimize kat&inodot;lmak &uuml;zere
  <strong>
   Global Analitik CRM Y&ouml;neticisi
  </strong>
  pozisyonuna
  <strong>
   ba&scedil;vurunu bekliyoruz!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   GENEL N&Idot;TEL&Idot;KLER:
  </strong>
 </p>
 <ul>
  <li>
   &Uuml;niversitelerin &Idot;statistik, Ekonometri, Matematik veya Bilgisayar, End&uuml;stri, &Idot;&scedil;letme M&uuml;hendisli&gbreve;i vb. b&ouml;l&uuml;mlerinden mezun,
  </li>
  <li>
   CRM, M&uuml;&scedil;teri Analizi, Analitik Modellemeler, Kampanya, Sadakat Programlar&inodot; ve CRM Proje Y&ouml;netimi alanlar&inodot;nda
   <strong>
    <em>
     minimum 2 y&inodot;l y&ouml;neticilik olmak &uuml;zere minimum 5 y&inodot;l deneyim
    </em>
   </strong>
   sahibi,
  </li>
  <li>
   Omni-channel CRM y&ouml;netiminde tecr&uuml;beli; tercihen MS Dynamics CRM uygulamalar&inodot;na h&acirc;kim,
  </li>
  <li>
   Verileri ve m&uuml;&scedil;teri &ouml;ng&ouml;r&uuml;lerini ba&scedil;ar&inodot;l&inodot; pazarlama stratejileri i&ccedil;in sentezleme ve yorumlama becerisi geli&scedil;mi&scedil;,
  </li>
  <li>
   M&uuml;&scedil;teri segmentasyonu, m&uuml;&scedil;teri hayat boyu de&gbreve;er y&ouml;netimi, m&uuml;&scedil;teri elde tutma, m&uuml;&scedil;teri kayb&inodot; engelleme vb analitik modeller konusunda deneyimli,
  </li>
  <li>
   B&uuml;y&uuml;k veri setlerini ve bir&ccedil;ok de&gbreve;i&scedil;keni i&ccedil;eren karma&scedil;&inodot;k analizlerin detaylar&inodot;n&inodot; anlama, inceleme ve yorumlama becerisi geli&scedil;mi&scedil;,
  </li>
  <li>
   SQL, Excel gibi veri i&scedil;leme ara&ccedil;lar&inodot;na hakim,
  </li>
  <li>
   Proaktif bir tutum, analiz ve problem &ccedil;&ouml;zme yetene&gbreve;i ile etkili planlama ve organizasyon becerisine sahip,
  </li>
  <li>
   G&uuml;&ccedil;l&uuml; ileti&scedil;im, liderlik ve ko&ccedil;luk yetkinliklerine sahip, ekip y&ouml;netimi konusunda tecr&uuml;beli,
  </li>
  <li>
   S&ouml;zl&uuml; ve yaz&inodot;l&inodot; olarak iyi derecede &Idot;ngilizce bilen,
  </li>
  <li>
   Tercihen perakende giyim konusunda bilgi sahibi.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   G&Ouml;REV TANIMI:
  </strong>
 </p>
 <ul>
  <li>
   &Scedil;irket hedeflerine ve m&uuml;&scedil;teri stratejisine paralel olarak Analitik CRM ihtiya&ccedil;lar&inodot;n&inodot; belirlemek; buna g&ouml;re devam eden Analitik CRM ve M&uuml;&scedil;teri Odakl&inodot; B&uuml;y&uuml;me projelerini y&ouml;netmek ve yeni projeler geli&scedil;tirmek,
  </li>
  <li>
   M&uuml;&scedil;teri taban&inodot;ndaki b&uuml;y&uuml;me f&inodot;rsatlar&inodot;n&inodot; analitik y&ouml;ntemlerle belirlemek; farkl&inodot; segmentlere y&ouml;nelik m&uuml;&scedil;teri art&inodot;&scedil;&inodot;, al&inodot;&scedil;veri&scedil; s&inodot;kl&inodot;&gbreve;&inodot;, sepet tutar&inodot;, gelir, verimlilik art&inodot;&scedil;&inodot; vb hedeflere uygun olarak aksiyonlar almak,
  </li>
  <li>
   Yeni m&uuml;&scedil;teri kazan&inodot;m&inodot;, m&uuml;&scedil;teriyi elde tutma, m&uuml;&scedil;teri ya&scedil;am boyu de&gbreve;erini art&inodot;rma, aktiflik ve benzeri m&uuml;&scedil;teri bazl&inodot; hedeflere y&ouml;nelik stratejiler geli&scedil;tirmek, kampanyalar olu&scedil;turmak ve pazarlama kanallar&inodot;n&inodot; hedefler do&gbreve;rultusunda optimize etmek,
  </li>
  <li>
   M&uuml;&scedil;teri al&inodot;&scedil;kanl&inodot;klar&inodot;, e&gbreve;ilim ve davran&inodot;&scedil;lar&inodot;na y&ouml;nelik analizler ger&ccedil;ekle&scedil;tirmek, sonu&ccedil;lar&inodot; yorumlayarak ma&gbreve;aza, web ve mobil platformlar&inodot; ile ilgili CRM aksiyon &ouml;nerileri geli&scedil;tirmek,
  </li>
  <li>
   &Scedil;irket stratejisi ve pazar b&uuml;y&uuml;mesi KPI'lar&inodot; do&gbreve;rultusunda farkl&inodot; m&uuml;&scedil;teri segmentasyon modelleri geli&scedil;tirmek ve m&uuml;&scedil;teri segmentleri i&ccedil;in &ouml;zelle&scedil;tirilmi&scedil; yolculuklar ve kampanyalar olu&scedil;turmak,
  </li>
  <li>
   Global m&uuml;&scedil;teri verilerini analiz etmek, segmentasyon yapmak,
  </li>
  <li>
   Kampanyalar i&ccedil;in A / B testleri planlamak, y&uuml;r&uuml;tmek ve sonu&ccedil;lar&inodot;n&inodot; analiz etmek,
  </li>
  <li>
   CRM aksiyonlar&inodot;na y&ouml;nelik &ouml;n fizibilite &ccedil;al&inodot;&scedil;malar&inodot; ve ger&ccedil;ekle&scedil;en aksiyonlar&inodot;n geri d&ouml;n&uuml;&scedil; hesaplamalar&inodot;n&inodot; ve raporlamalar&inodot;n&inodot; yapmak,
  </li>
  <li>
   Veri Bilimi ekibi ile birlikte &ccedil;al&inodot;&scedil;arak istatistiksel modeller geli&scedil;tirmek ve ileri analitik teknikleri aksiyonlara d&ouml;n&uuml;&scedil;t&uuml;rmek,
  </li>
  <li>
   &Idot;&scedil; birimlerine analitik destek sunmak ve aksiyon planlar&inodot; geli&scedil;tirmek,
  </li>
  <li>
   Yap&inodot;lacak m&uuml;&scedil;teri ileti&scedil;imlerini veri &ccedil;al&inodot;&scedil;malar&inodot;na g&ouml;re planlamak, stratejilerini belirlemek. &Idot;lgili ekiplerle koordineli &ccedil;al&inodot;&scedil;arak ileti&scedil;imlerde en y&uuml;ksek performansa ula&scedil;mas&inodot;n&inodot; sa&gbreve;lamak,
  </li>
  <li>
   CRM Yetkinliklerinin artt&inodot;r&inodot;lmas&inodot; i&ccedil;in gerekli teknik iyile&scedil;tirme ve yenilikleri takip etmek, de&gbreve;erlendirmek, gerekti&gbreve;inde projelendirmek,
  </li>
  <li>
   Rekabeti ve b&uuml;y&uuml;me stratejilerini takip etmek ve rekabet&ccedil;i avantaj sa&gbreve;layacak aksiyonlar&inodot; planlamak.
  </li>
 </ul>
 <p>
 </p>
</div>


Global Analitik CRM Yönetici

Mercedes-Benz Otomotiv

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Develop and manage CRM communication campaigns across sales, after-sales, used car, and finance operations
  </li>
  <li>
   Coordinate and enhance communications with both potential and existing customers, while analyzing and reporting sales performance resulting from these interactions
  </li>
  <li>
   Strengthen customer relationships to increase brand awareness and loyalty through consistent and effective communication strategies
  </li>
  <li>
   Utilize and improve CRM systems, including customer databases, call center platforms, lead management, and tracking systems, ensuring data accuracy and system efficiency
  </li>
  <li>
   Plan and execute CRM activities, campaigns, and customer management processes within the defined CRM budget
  </li>
  <li>
   Identify and segment target audiences for campaigns to maximize effectiveness
  </li>
  <li>
   Oversee and monitor data privacy regulations (KVKK ) and lead management of agent bonus programs
  </li>
  <li>
   Ensure proper coordination in collecting, processing, and storing customer data in compliance with data privacy regulations (KVKK) and company policies
  </li>
  <li>
   Collaborate closely with product ownership teams at both MBO and HQ levels to track and adopt emerging digital tools
  </li>
  <li>
   Monitor end-to-end customer experience performance, taking corrective actions where necessary to ensure service excellence
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Business Informatics, Engineering, Marketing, Customer Relationship Management, or a related field
  </li>
  <li>
   Proven knowledge and hands-on experience with Salesforce Marketing Cloud and Google Analytics
  </li>
  <li>
   Preferably experienced in CRM systems, call center processes and marketing practices
  </li>
  <li>
   Excellent command of English, both written and spoken
  </li>
 </ul>
 <p>
 </p>
</div>


Van Customer Experience & Journey Coordinator

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