cruise agent

Greece WofSG

Contract duration 7 monthsMAIN FUNCTION To operate the Front Office and Information facility.JOB PURPOSE The principal function of Guest Service personnel is to receive Guests with a warm, friendly disposition, make them feel at ease, answer their questions, solve their problems immediately, or attend to their requests in a professional way. You are one of our most important elements in winning our Guests' enthusiasm to return to our ships. The Guest Service Agent must be able to do different types of financial transactions : Cash deposit in guest&rsquo;s account, credit card transactions and he/she is responsible of a cash float. KEY ACCOUNTABILITIES<ul><li>Provides information and general assistance to guests;</li><li>Answers phone calls and requests from guests;</li><li>Performs all necessary administrative tasks;</li><li>Manages a variety of financial transactions and is responsible of cash floats.</li><li>Proven ability to operate this focal-point area with tact and diplomacy.</li></ul>QUALIFICATIONS (skills, competencies, experience)<ul><li>Fluent English, oral and written and at least additional European languages (Italian, Portuguese, German, Spanish and French);</li><li>Experience as a receptionist;</li><li>Cruise industry experience is an advantage;</li><li>Proficient use of Microsoft Office and Publisher;Proven ability in the use of computers in a Windows-based environment (word, excel).</li><li>Excellent communication and customer care skills;</li><li>Problem solving skills;</li><li>Teamwork</li></ul>Job Type: Full-timePay: From 2,300.00TRY per monthExperience:<ul><li>Guest Service Agent: 1 year (Required)</li></ul>Language:<ul><li>English and German (Required)</li></ul>

Guest Servise Agent on cruise ships

Atlantis Holiday LLC

We are currently looking for an Arabic and English speaking Cruise Travel Consultant. The main job of a Cruise Travel Consultant is to help clients have successful trips for business and pleasure.Duties/Responsibilities:<ul><li>Offering clients advice about travel destinations</li><li>Helping clients establish realistic budgets for their trips and working to develop travel packages that align with those budgets</li><li>Researching fares and rates to find the best deals on transportation, dining, accommodations and activities</li><li>Educating clients about safety and security while traveling</li><li>Determining necessary immunizations and travel documents</li><li>Creating day-by-day itineraries personalized based on clients&rsquo; ages, interests, preferences and budgets</li><li>Providing guides, maps, event calendars and other useful information to clients</li><li>Following up with clients about travel plans and making adjustments as needed</li><li>Assisting with the resolution of unexpected problems, such as cancelled flights or issues with hotel reservations</li></ul>Required Education, Skills and Qualifications<ul><li>Minimum 3 years&rsquo; UAE experience as a Cruise Travel Consultant.</li><li>Graduate of Bachelor&rsquo;s degree with attested education certificates.</li><li>Proficient in Arabic and English both written and oral. Other foreign languages are an advantage.</li><li>Computer literate, excellent in MS Office &amp; other search engines.</li><li>Cultivate a deep enthusiasm for travel and discovering new destinations.</li><li>Showcase exceptional organizational skills with a keen eye for detail.</li><li>Proficient in goal-setting, establishing realistic timelines for success.</li><li>Minimize distractions to ensure focused work.</li></ul>Job Type: Full-time

Cruise Travel Consultant

DescriptionAccommodation - Shared StaffContract duration - 7 monthsMain FunctionSpa Manager is responsible for ensuring the smooth running of the spa centre.Offering a high standard of services and managing Spa employees to achieve retail and treatment sales targets as set.Qualifications&middot; Proficient speaking, reading, and writing skills in English, and fluency in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as advantageous.&middot; 3+ years as Spa Manager on a Cruise Ship.&middot; High school graduate or equivalent&middot; Strong PC Skills using Microsoft applications such as Word and Excel&middot; Basic knowledge of Microsoft Outlook or equivalent mail client application&middot; Proven accounting skills, marketing strategy and the ability to lead the group to meet new goalsMAIN RESPONSIBILITIES&middot; The SPA Manager establishes team leadership and coordination&middot; Represents the spa in a cordial, efficient and professional manner while maintaining a commitment to customer satisfaction&middot; Provides and maintain quality service to generate maximum profits through cost control and creative, energetic salesmanship&middot; Demonstrates good communication and organisational skills&middot; Checks and ensures excellent service to guests&middot; Manages the daily agenda&middot; Validates the accuracy of end-of-Cruise reporting and financial data&middot; Develops and maintains strong working relationships with the shipboard authorities and with other departments onboard&middot; Administrates stocks in the store&middot; Ensures control of daily closing and administrative dutiesJob Type: Full-timePay: From 58,000.00TRY per monthExperience:<ul><li>SPA Manager: 1 year (Required)</li></ul>Language:<ul><li>English and German (Required)</li></ul>

SPA Manager - Cruise Ships

Cordelia Cruises

Immediate Joiners PrefferedKey Responsibilities&#9679; Conduct Inbound/outbound calls to potential customers and provide detailed information on cabin categories, itineraries, pricing, and onboard experiences.&#9679; Identify customer preferences and offer tailored cruise packages.&#9679; Upsell and cross-sell premium cabins, suite experiences, and onboard services (dining, spa, entertainment).&#9679; Follow up with potential leads to close sales and ensure a seamless booking experience.&#9679; Handle high-net-worth individuals (HNWIs) with a professional and customer-first approach that aligns with Cordelia Cruises&rsquo; luxury service standards.&#9679; Maintain a polished, professional, and structured approach in all interactions.&#9679; Adhere to high call quality standards, ensuring clear, confident, and persuasive communication.&#9679; Maintain accurate records of customer interactions, bookings, and follow-ups in the CRM system.&#9679; Track sales performance and conversion metrics.&#9679; Stay updated on cruise schedules, promotions, and competitor trends.Key Skills &amp; Expertise&#9679; Strong lead conversion and upselling skills.&#9679; Excellent verbal &amp; written communication.&#9679; Professional call handling &amp; email etiquette.&#9679; Strong negotiation and persuasion abilities.&#9679; Proficiency in CRM tools and sales tracking.&#9679; Ability to handle high-end clients professionally.&#9679; Effective time management &amp; follow-upsJob Type: Full-timePay: Up to &#8377;600,000.00 per yearBenefits:<ul><li>Commuter assistance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>Are you located in Mumbai, Maharashtra?</li><li>What is your Fixed CTC?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Tele Sales / Inside Sales : 2 years (Required)</li></ul>Work Location: In person

Holiday Cruise Sales expert - Telesales

Marriott International

<div>Additional Information 
Job Number25164983 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
<div>JOB SUMMARY
To directly supervise the cleanliness of the marina area, including members&rsquo; boats and hotel-owned equipment. During peak times of the week, the Marina Harbor Experience Agent will ensure that all members using the pontoon facility are attended to and will assist with mooring boats as they return. As the Marina Harbor Experience Agent, it is their responsibility to uphold high service standards throughout the marina. This role also includes coordinating and supplying all boat trips with required amenities such as fruits, beverages, and equipment. The agent will carry out minor repair and maintenance tasks on the dock and within the marina, including painting, cleaning, and garbage removal from the pontoon area. Marina Harbor Experience Agent will be responsible for tractor driving and boat launching and refilling the boats with proper tracking. The Marina Harbor Experience Agent will be required to work day and night shifts according to operational needs.</div> 
<div>RESPONSIBILITIES
The primary responsibilities of the role include: 

</div> 
<div><ul><li>Perform all tasks as detailed in daily task list</li>
<li>Ensure that marina and equipment is clean on a daily basis according to The Ritz-Carlton Brand Standards</li>
<li>Ensure that members boats are washed down after every use and cleaned once per week, as per boat owner contract</li>
<li>Note and follow up on guest preferences and special requests</li>
<li>Ensure that marina and water sports centre and its equipment, which also includes tractors, compressor etc are left in a clean condition at the end of each day</li>
<li>All breakages and maintenance issues are reported in the marina log book each day, reported to Beach Club Manager and followed up with until resolved.</li>
<li>Maintain pontoons with daily cleaning, repainting when necessary.</li>
<li>Refuel members boats when requested and calculate payment</li>
<li>Ensure that The Ritz-Carlton boat is always fueled and in a clean state for boat tours and trips</li>
<li>Ensure that the Ski Boat is always fueled and clean for ski trips</li>
<li>Ensure that any other boat owned by The Ritz-Carlton is Fueled and Clean ready for operation each day and at all times during the day</li>
<li>Ensure marina workshop is always tidy and keep a correct inventory of all equipment</li>
<li>Ensure that all boats in marina pontoon are secured</li>
<li>Ensure that marina pontoon is always clean and tidy, that all hose pipe is neatly on service pedestals, all service pedestals are clean, fire boxes are cleaned box on inside and outside.</li>
<li>Ensure the tractor is fully maintained and carefully driven inside the premises.</li>
<li>Ensure all the fuel transaction made according to the company policy.</li>
<li>Ensure wet reconciliation report is up to date monthly.</li></ul> 
Water Sports
<ul><li>Handle requests for water sport hire and ensure safety standards are implemented</li>
<li>Take payment and give receipts for all hired equipment</li>
<li>Ensure that The Ritz-Carlton Water sport equipment, which includes the tour boat, is always clean and ready for guests.</li>
<li>All breakages and maintenance issues are reported in the marina log book each day and followed up with until resolved.</li></ul> 

Communication
<ul><li>Ensure that all relevant information is provided to guests and colleagues</li>
<li>Ensure that all communication with guests and colleagues is complete, accurate, engaging and positive.</li>
<li>Maintain confidentiality of all guest information</li>
<li>Attend daily line-ups and communicate all challenges and successes with the rest of the team</li>
<li>Promptly, accurately and consistently report all guest incidents and how they were solved</li>
<li>Attend designated meetings</li>
<li>Act as the point of contact for other departments during the shift for all marina and water sport related issues</li>
<li>Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift. Ensure the that the challenge is escalated to Manager if need be and ensure that all such incidents are discussed in the next line-up and in departmental meeting</li></ul> 
Other
<ul><li>Assist other Sports Club areas as and when needed</li>
<li>Assist with other recreational activities as and when required</li>
<li>Perform all tasks as detailed in daily task list</li>
<li>Maintain cleanliness and tidiness of work area of all times</li>
<li>Participate in related project teams</li></ul> 
</div> 
PROFILE
Experience
<ul><li>Must have a minimum of 2 years Recreation experience and 3 years in a leadership role.</li></ul> 
Education
<ul><li>High School Graduate
<ul><li>Basic First Aid certificate</li></ul></li> 
</ul>Required Skills
<ul><li>Ability to clearly communicate with proper grammar in English to the guests&rsquo; understanding.</li>
<li>Ability to provide legible communication.</li>
<li>2-Years experience in leadership role</li>
<li>1-Year of experience in hotel industry.</li>
<li>Hold a current certification in CPR.</li>
<li>Bahrain Driver&rsquo;s License (heavy vehicle)
<ul><li>Ability to maintain hotel&rsquo;s standards, policies and procedures</li>
<li>Tractor driver</li>
<li>Good command of English language &ndash; spoken</li></ul></li> 
</ul>#LI-NS1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div> 
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div> 
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Marina Harbour Experience Agent

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25164983
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Job Summary
 
 
 
 To directly supervise the cleanliness of the marina area, including members&rsquo; boats and hotel-owned equipment. During peak times of the week, the
 
 Marina Harbor Experience Agent
 
 will ensure that all members using the pontoon facility are attended to and will assist with mooring boats as they return. As the
 
 Marina Harbor Experience Agent
 
 , it is their responsibility to uphold high service standards throughout the marina. This role also includes coordinating and supplying all boat trips with required amenities such as fruits, beverages, and equipment. The agent will carry out minor repair and maintenance tasks on the dock and within the marina, including painting, cleaning, and garbage removal from the pontoon area.
 
 Marina Harbor Experience Agent will be responsible for tractor driving and boat launching and refilling the boats with proper tracking.
 
 The
 
 Marina Harbor Experience Agent
 
 will be required to work
 
 day and night shifts
 
 according to operational needs.
 
 
 
 Responsibilities
 
 
 
 The primary responsibilities of the role include:
 
 
 <ul>
 <li>
 Perform all tasks as detailed in daily task list
 </li>
 <li>
 Ensure that marina and equipment is clean on a daily basis according to The Ritz-Carlton Brand Standards
 </li>
 <li>
 Ensure that members boats are washed down after every use and cleaned once per week, as per boat owner contract
 </li>
 <li>
 Note and follow up on guest preferences and special requests
 </li>
 <li>
 Ensure that marina and water sports centre and its equipment, which also includes tractors, compressor etc are left in a clean condition at the end of each day
 </li>
 <li>
 All breakages and maintenance issues are reported in the marina log book each day, reported to Beach Club Manager and followed up with until resolved.
 </li>
 <li>
 Maintain pontoons with daily cleaning, repainting when necessary.
 </li>
 <li>
 Refuel members boats when requested and calculate payment
 </li>
 <li>
 Ensure that The Ritz-Carlton boat is always fueled and in a clean state for boat tours and trips
 </li>
 <li>
 Ensure that the Ski Boat is always fueled and clean for ski trips
 </li>
 <li>
 Ensure that any other boat owned by The Ritz-Carlton is Fueled and Clean ready for operation each day and at all times during the day
 </li>
 <li>
 Ensure marina workshop is always tidy and keep a correct inventory of all equipment
 </li>
 <li>
 Ensure that all boats in marina pontoon are secured
 </li>
 <li>
 Ensure that marina pontoon is always clean and tidy, that all hose pipe is neatly on service pedestals, all service pedestals are clean, fire boxes are cleaned box on inside and outside.
 </li>
 <li>
 Ensure the tractor is fully maintained and carefully driven inside the premises.
 </li>
 <li>
 Ensure all the fuel transaction made according to the company policy.
 </li>
 <li>
 Ensure wet reconciliation report is up to date monthly.
 
 
 </li>
 </ul>
 
 Water Sports
 
 
 
 <ul>
 <li>
 Handle requests for water sport hire and ensure safety standards are implemented
 </li>
 <li>
 Take payment and give receipts for all hired equipment
 </li>
 <li>
 Ensure that The Ritz-Carlton Water sport equipment, which includes the tour boat, is always clean and ready for guests.
 </li>
 <li>
 All breakages and maintenance issues are reported in the marina log book each day and followed up with until resolved.
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Ensure that all relevant information is provided to guests and colleagues
 </li>
 <li>
 Ensure that all communication with guests and colleagues is complete, accurate, engaging and positive.
 </li>
 <li>
 Maintain confidentiality of all guest information
 </li>
 <li>
 Attend daily line-ups and communicate all challenges and successes with the rest of the team
 </li>
 <li>
 Promptly, accurately and consistently report all guest incidents and how they were solved
 </li>
 <li>
 Attend designated meetings
 </li>
 <li>
 Act as the point of contact for other departments during the shift for all marina and water sport related issues
 </li>
 <li>
 Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift. Ensure the that the challenge is escalated to Manager if need be and ensure that all such incidents are discussed in the next line-up and in departmental meeting
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Assist other Sports Club areas as and when needed
 </li>
 <li>
 Assist with other recreational activities as and when required
 </li>
 <li>
 Perform all tasks as detailed in daily task list
 </li>
 <li>
 Maintain cleanliness and tidiness of work area of all times
 </li>
 <li>
 Participate in related project teams
 
 
 </li>
 </ul>
 PROFILE
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Must have a minimum of 2 years Recreation experience and 3 years in a leadership role.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School Graduate
 </li>
 <ul>
 <li>
 Basic First Aid certificate
 
 </li>
 </ul>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Ability to clearly communicate with proper grammar in English to the guests&rsquo; understanding.
 </li>
 <li>
 Ability to provide legible communication.
 </li>
 <li>
 2-Years experience in leadership role
 </li>
 <li>
 1-Year of experience in hotel industry.
 </li>
 <li>
 Hold a current certification in CPR.
 </li>
 <li>
 Bahrain Driver&rsquo;s License (heavy vehicle)
 </li>
 <ul>
 <li>
 Ability to maintain hotel&rsquo;s standards, policies and procedures
 </li>
 <li>
 Tractor driver
 </li>
 <li>
 Good command of English language &ndash; spoken
 
 </li>
 </ul>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Contract duration 7 monthsMAIN FUNCTION To operate the Front Office and Information facility.JOB PURPOSE The principal function of Guest Service personnel is to receive Guests with a warm, friendly disposition, make them feel at ease, answer their questions, solve their problems immediately, or attend to their requests in a professional way. You are one of our most important elements in winning our Guests' enthusiasm to return to our ships. The Guest Service Agent must be able to do different types of financial transactions : Cash deposit in guest&rsquo;s account, credit card transactions and he/she is responsible of a cash float. KEY ACCOUNTABILITIES<ul><li>Provides information and general assistance to guests;</li><li>Answers phone calls and requests from guests;</li><li>Performs all necessary administrative tasks;</li><li>Manages a variety of financial transactions and is responsible of cash floats.</li><li>Proven ability to operate this focal-point area with tact and diplomacy.</li></ul>QUALIFICATIONS (skills, competencies, experience)<ul><li>Fluent English, oral and written and at least additional European languages (Italian, Portuguese, German, Spanish and French);</li><li>Experience as a receptionist;</li><li>Cruise industry experience is an advantage;</li><li>Proficient use of Microsoft Office and Publisher;Proven ability in the use of computers in a Windows-based environment (word, excel).</li><li>Excellent communication and customer care skills;</li><li>Problem solving skills;</li><li>Teamwork</li></ul>Job Type: Full-timePay: From 82,000.00TRY per monthExperience:<ul><li>Guest Service Agent: 1 year (Required)</li></ul>Language:<ul><li>English and German (Required)</li></ul>

Front Desk Representative on cruise ships

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