Holiday Cruise Sales expert - Telesales

Immediate Joiners Preffered

Key Responsibilities

● Conduct Inbound/outbound calls to potential customers and provide detailed information on cabin categories, itineraries, pricing, and onboard experiences.

● Identify customer preferences and offer tailored cruise packages.

● Upsell and cross-sell premium cabins, suite experiences, and onboard services (dining, spa, entertainment).

● Follow up with potential leads to close sales and ensure a seamless booking experience.

● Handle high-net-worth individuals (HNWIs) with a professional and customer-first approach that aligns with Cordelia Cruises’ luxury service standards.

● Maintain a polished, professional, and structured approach in all interactions.

● Adhere to high call quality standards, ensuring clear, confident, and persuasive communication.

● Maintain accurate records of customer interactions, bookings, and follow-ups in the CRM system.

● Track sales performance and conversion metrics.

● Stay updated on cruise schedules, promotions, and competitor trends.

Key Skills & Expertise

● Strong lead conversion and upselling skills.

● Excellent verbal & written communication.

● Professional call handling & email etiquette.

● Strong negotiation and persuasion abilities.

● Proficiency in CRM tools and sales tracking.

● Ability to handle high-end clients professionally.

● Effective time management & follow-ups

Job Type: Full-time

Pay: Up to ₹600,000.00 per year

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Are you located in Mumbai, Maharashtra?
• What is your Fixed CTC?

Education:

• Bachelor's (Required)

Experience:

• Tele Sales / Inside Sales : 2 years (Required)

Work Location: In person