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account support representative

customer account manager

Raytheon

<div>Date Posted:
2025-05-01
Country:
United Arab Emirates
Location:
AREAZ114: Raytheon Emirates Headquarters, 10th Floor, Al Maqam Tower, Abu Dhabi Global Market (ADGM) Square, Al Maryah Island, United Arab Emirates
Position Role Type:
Unspecified
About Us:
We have enjoyed a close and enduring relationship with the United Arab Emirates, built on a solid foundation of RTX providing trusted solutions to the Emirates for national security, civil defense infrastructure and training across multiple strategic initiatives for almost four decades.
The company marked the 30th anniversary of its partnership and presence in the UAE in 2017 with the creation of Raytheon Emirates, a wholly owned subsidiary incorporated and headquartered in Abu Dhabi. The company is focused on three business areas: effectors, air and missile defense, and advanced technology.
Summary:
The Customer Account Manager (CAM) is responsible for growing Raytheon&rsquo;s business in the United Arab Emirates (UAE) and representing Raytheon&rsquo;s portfolio of products and services to the UAE customer.
Key Responsibilities:<ul><li>
Collaborate with Requirements &amp; Capabilities (R&amp;C), product line and functional leaders across the RTN enterprise to develop in-country strategies, plans, and risk mitigation activities that align customer needs and local market understanding with the opportunities for RTN&rsquo;s relevant products and services in country.</li><li>
Own and operate the assigned R&amp;C pipeline.</li><li>
Prepare artefacts in support of Gate reviews (Gates 1 thru 4)</li><li>
Develop and maintain effective relationships with customers as well as key partners and suppliers, both locally and internationally as necessary by the needs of the opportunity/pursuit</li><li>
Maintain clear communication lines with all stakeholders including provision of routine updates/status at business development meetings/collaborations</li><li>
The CAM is responsible as the primary point of contact for customer engagement and shaping efforts.</li><li>
The position is located in the United Arab Emirates and will be a member of the REL Requirements &amp; Capabilities team.</li><li>
Develop and maintain customer contact and engagement plans to establish a one Raytheon approach to managing the customer relationship.</li></ul>
Qualifications &amp; Experiences:
<ul><li>A University Degree or equivalent experience and minimum 12 years 
prior relevant experience, or an Advanced Degree in a related field and minimum 10 years experience with progressive leadership positions in Business Development or Defense Sales.</li><li>
Experienced in the Microsoft Office suite, to an intermediate level (or above)</li><li>
Experience new business creation / business captures in UAE environment</li><li>
Skill and capability to develop pipeline generation, integrated solutions and cross-selling strategies</li><li>
Demonstrated relationships and a solid network with Saudi customers and partners</li><li>
Ability to leverage customer knowledge to identify potential growth opportunities in UAE</li><li>
Understanding of UAE customer culture, political and military environment and cultural customs and norms of the region</li><li>
Understanding of the procurement, fiscal and regulatory environment within UAE</li><li>
Broad understanding of Raytheon&rsquo;s solutions portfolio, technologies and services</li><li>
Fluency in written and spoken Arabic and basic English</li></ul><ul><li>
Experience managing projects within Defense/ defense industry</li><li>
Experience in solution and proposal development</li><li>
Experience in developing capture schedules</li><li>
Experience with US export control processes and regulations.</li><li>
Detailed understanding of Raytheon&rsquo;s solutions portfolio, technologies and services</li><li>
Fluency in written and spoken Arabic and English</li></ul>
Technical Competencies:<ul><li>
Ability to drive priorities and enhance performance of job area.</li><li>
Ability to solve moderately complex problems by drawing on prior experience and undertaking detailed information gathering, analysis, and investigations</li><li>
Demonstrated competence in Project Management</li><li>
Understanding of the application of Raytheon&rsquo;s management and technology capability.</li><li>
Ability to support the development of business proposals, including request for tender responses.</li><li>
Ability to plan and manage cross program communication and information flow.</li><li>
Ability to manage moderately complex pursuits in a multi-disciplinary environment.</li></ul>
Behavioral Competencies:
<ul><li>Ability to communicate with parties within and outside of own job function, which may include external customers or vendors.</li><li>
Ability to develop and manage effective cooperative working relationships with internal and external customers and associates.</li><li>
Ability to explain policies, practices, and procedures of the job area to others within the organisation.</li><li>
Ability to influence and gain cooperation of other parties on practices, policies, and procedures.</li><li>
Ability to manage customer expectations in a dynamic and demanding environment.</li><li>
Ability to work independently with minimal guidance and supervision when required but also to work as part of a team and to put the needs of the team first.</li><li>
Ability to pick up new concepts and information quickly and employ them to achieve Program.</li><li>
Consistent and unquestionable ethical conduct in all business interactions and agreements with internal and external parties.</li></ul>
Management Competencies:
<ul><li>Ability to manage a small team consisting of experienced professionals.</li><li>
Ability to review the work of a team who exercise latitude and independence in their assignments.</li><li>
Ability to understand the customer&rsquo;s acquisition process and capability life cycle.</li><li>
Demonstrated ability to apply decision analysis and resolution techniques.</li><li>
Skilled in maintaining composure and objectivity when confronted with conflict.</li><li>
Readiness to make decisions, render judgments, take actions or commit oneself.</li><li>
Establishment of a course of action for self and/or others to accomplish a specific goal.</li><li>
Ability to accept and provide professional advice as appropriate.</li></ul>
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms</div>

Customer Account Manager - Advanced Products & Solutions (MENA)

LiveRoute

<div>
 Date: Aug 24, 2025
 
 
 Location:
 
 
 Abu Dhabi, AE
 
 
 Company: Liveroute FZ-LLC
 
 
 Req ID: 1691
 
 
 
 Job Title
 
 
 
 
 Account Manager
 
 
 
 
 Job Scope
 
 
 
 The Account Manager is accountable for the promotion of the company products/services related to data center and network infrastructure, business continuity, disaster recovery, information and Cyber Security through a well-defined strategy and sound partnerships with existing/potential partners. S/He works towards optimizing sales volumes and champions marketing programs.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Define and implement the strategy and roadmap of the assigned products/services line in alignment with the management team
 </li>
 <li>
 Lead the partners&rsquo; relations in alignment with the company&rsquo;s management and strategy
 </li>
 <li>
 Develop and maintain relationships with new and existing channels/clients to expand sales in the assigned territory
 </li>
 <li>
 Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities
 </li>
 <li>
 Specify market requirements for current and future products/services by conducting market research supported by on-going visits to existing and potential customers
 </li>
 <li>
 Execute and supervise the entire sales cycle from quotation to collection
 </li>
 <li>
 Track credit and/or payment performance, review outstanding settlements and manage resolutions accordingly
 </li>
 <li>
 Generate sales for the entire product/service line in terms of long-term revenue and profitability
 </li>
 <li>
 Develop and deliver accurate sales forecasts and market development reports in line with business objectives
 </li>
 <li>
 Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary
 </li>
 <li>
 Promote the company and its services within the Region.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Sales or any other related field.
 
 
 
 Experience
 
 
 
 10 years of overall experience with minimum 5 years of experience within the UAE market.
 
 
</div>

Account Manager

Baker Hughes

<div><h3 class="jobSectionHeader">Would you like the opportunity to work for an Energy Technology company?</h3><h3 class="jobSectionHeader">
Are you skilled in Account Management?</h3>
Join our team!
We take energy forward making it safer, cleaner, and more efficient for people and the planet. Alongside Oilfield Services &amp; Equipment (OFSE), Industrial &amp; Energy Technology (IET) resolves the critical task of the energy transition: bringing energy security, sustainability, productivity, and efficiency together.
Partner with the best
As an Account Manager, you will help drive key account strategy. Drive customer intimacy &amp; performance management, manage sales &amp; commercial processes for respective account. 
You will assist or manage technical support.
As an Account Manager, you will be responsible for:<ul><li> Engaging with Customers and Prospects to help them understand the overall, Baker Hughes Enterprise offerings.</li><li> Articulating and demonstrating the value in developing new customer outcomes such as sustained growth, profit, customer satisfaction, new revenue, higher productivity efficiency and compliance.</li><li> Working with the customers and prospects to develop business strategies to deliver the identified outcomes through strategic growth initiatives.</li><li> In conjunction with Marketing and Product Management provide domain knowledge, expertise and insight in support of lead generation, promotional events and speaking engagements. Provide domain education support to the wider Baker Hughes community.</li><li> Cooperating with segment sales to drive account growth.</li><li> Supporting Enterprise LRP process and Government Affairs.</li><li> Supporting localization efforts and drive In-country Value initiatives.</li></ul>
Fuel your passion
To be successful in this role you will:<ul><li> Have bachelor's degree or equivalent.</li><li> Have minimum of 3 years of experience in commercial or project management roles.</li><li> Be fluent in Arabic and English.</li><li> Be eligible to work in the UAE without company sponsorship or time restriction.</li></ul>
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:<ul><li> Please discuss your preferred working patterns with the recruiter during the process</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<ul><li> Contemporary work-life balance policies and wellbeing activities</li><li> Comprehensive private medical care options</li><li> Safety net of life insurance and disability programs</li><li> Tailored financial programs</li><li> Additional elected or voluntary benefits</li></ul>
#LI_Onsite
About Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Account Manager (UAE National Preferred)

Canon

<div><div>To grow sales of Canon core products and exploit Office Imaging and Solutions opportunities by thorough Account Management and extensive utilization of Salesforce.com. 

<h4 class="jobSectionHeader">What we give</h4>
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. 
 
At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally. 
 
Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.
Role:<ul><li>
To develop, maintain and implement account plans for specified user and new business accounts, to include targeting top accounts and new business opportunities</li><li>
To deliver the agreed profitability, growth and services contribution of the relevant accounts primarily through hardware sales</li><li>
Manage the internal resources needed to enable successful business development within specified user accounts</li><li>
Develop &amp; maintain a thorough products-based understanding to enable successful business development within specified accounts</li><li>
Ensure records are maintained (including a calendar) of account buying processes, policies &amp; buying cycles</li><li>
Ensure that existing contracts are managed to the optimum levels</li><li>
Provide accurate forecasting &amp; pipeline review through SFDC</li><li>
Provide regular progress reviews with Sales Manager &amp; Head of Sales.</li></ul>
Tasks:<ul><li>
Arranging face to face meetings with all existing customer in line with Kpi&rsquo;s</li><li>
Target new business customers through mutli layered communication in order to achieve pertinent data to be recorded in SFDC</li><li>
Ensure all core KPI&rsquo;s are achieved (Rev, Solutions, GM)</li><li>
Regular updates of SFDC to ensure progress of accounts</li><li>
Accurate and timely forecasting</li></ul>
<h4 class="jobSectionHeader">What we ask</h4>
<ul><li>Customer facing experience with some sales background</li><li>
Excellent interpersonal and communication skills</li><li>
Strong negotiation skills</li><li>
Mathematical and analytical thinking</li><li>
Sound knowledge or interest of IT tools and/or technology</li><li>
Knowledge MS Office</li><li>
Valid UAE driving license</li><li>
English (required) and Arabic (preferable)</li></ul>
<h4 class="jobSectionHeader">You will need</h4> 
<ul><li>
Positive attitude and persistent drive and desire to succeed.</li><li>
The ability to &lsquo;think outside the box&rsquo; when solving problems</li><li>
Able to work on own initiative</li><li>
The ability to get good results whilst working under pressure.</li></ul>
Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.</div></div>

CE - Account Manager

<div>NOTE: Please ONLY apply if you have sufficient experience and skills required as per job description below.
Job Summary.
 
The Account Manager &ndash; Drilling Tools &amp; Intervention Services is responsible for developing a deep understanding of the operator&rsquo;s and drilling contractor&rsquo;s requirements for Directional Drilling Tools, Performance Drilling Tools, Drilling Motors, and Fishing &amp; Intervention services . This includes knowledge of their drilling programs, tool reliability expectations, performance drivers, and well intervention strategies.
As a representative of NOV, the Account Manager ensures our Downhole tools and Intervention services consistently deliver value to customers , improving drilling efficiency, reducing non-productive time (NPT), and supporting safe, reliable operations. Acting as the customer&rsquo;s trusted advisor, the Account Manager provides technical insight, commercial solutions, and responsive service, while ensuring NOV&rsquo;s capabilities are fully aligned with client objectives.
RESPONSIBILITIES:
<ul><li>Maximize revenue and profitability by positioning NOV&rsquo;s drilling tools and intervention services as the preferred solution for operators and drilling contractors.
</li><li>Proactively engage with customer drilling, intervention, and procurement teams to understand operational challenges and propose tailored service solutions using NOV&rsquo;s portfolio of Directional Drilling Tools, Drilling Motors, Performance Tools, and Fishing &amp; Intervention capabilities .
</li><li>Ensure reliable service delivery by coordinating closely with NOV&rsquo;s field operations, engineering, and maintenance teams, providing customers with confidence in tool performance and service quality .
</li><li>Communicate NOV&rsquo;s technical and operational successes through performance reviews, post-job analyses, and customer presentations, demonstrating measurable improvements in efficiency, cost reduction, and tool reliability.
</li><li>Actively monitor competitor activity in service delivery, identifying weaknesses or gaps in their performance, and positioning NOV as the superior service partner.
</li><li>Capture opportunities for expanding NOV&rsquo;s scope of services, listening for requirements that extend across drilling and intervention product lines , and feeding back intelligence through NOV&rsquo;s CRM system.
</li><li>Build and sustain strong, professional relationships with customer stakeholders at all levels to reinforce NOV&rsquo;s reputation as a trusted service provider .
</li><li>Ensure responsiveness to customer requests while upholding ethics, HSE standards, and service quality as non-negotiable differentiators in NOV&rsquo;s value offering.
</li><li>Lead NOV&rsquo;s participation in bids and tenders for service contracts, ensuring proposals highlight NOV&rsquo;s service reliability, technical performance, and total cost of ownership benefits.
</li><li>Provide NOV management with recommendations on the resources, tools, and technical support required to secure and grow accounts.
</li><li>Actively share market intelligence, customer feedback, and competitor insights with internal stakeholders to refine service delivery and improve NOV&rsquo;s competitive positioning.
</li><li>Document all account activities, customer interactions, and service opportunities in NOV&rsquo;s sales systems and CRM to ensure visibility and alignment across the business.
</li></ul>BEHAVIORAL SKILLS/COMPETENCIES:
<ul><li>Profit and customer service driven
</li><li>Clearly understands customer drivers and how they translate into sales leads
</li><li>Builds lasting and professional relationships with customers at key levels
</li><li>Able to manage by influence
</li><li>Strong communicator
</li><li>Knowledge of NOV&rsquo;s offering and synergies between products and services
</li><li>Understands the oil and gas workflows and can apply solutions to problems
</li><li>Effectively uses Sales Business Systems
</li></ul>EXPERIENCE/EDUCATION/SKILL-SET REQUIRED:
Essential:
<ul><li>At least 8+ years of previous work experience in Performance Drilling Tools and Drilling Motors, Directional Drilling.
</li><li>Knowledge of Fishing &amp; Intervention activities
</li><li>Deep knowledge of local markets where the account operates, especially Abu Dhabi is essential
</li><li>Knowledge of other Drilling Tools, Coiled Tubing and Service Equipment is advantageous
</li><li>Relevant Education background
</li><li>Deep knowledge of competition&rsquo;s offering, pricing tactics and sales strategies
</li><li>Proven record of successful negotiation
</li><li>Arabic Language - preferred</li></ul></div>
 <div>Every day, the oil and gas industry&rsquo;s best minds put more than 150 years of experience to work to help our customers achieve lasting success.
 
 
We Power the Industry that Powers the World
 
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success&mdash;now and in the future.
 
 
Global Family
 
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
 
 
Purposeful Innovation
 
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
 
 
Service Above All
 
This drives us to anticipate our customers&rsquo; needs and work with them to deliver the finest products and services on time and on budget.</div> <div></div>

Account Manager - Performance Drilling Tools and Drilling Motors

ALFAHIM

<div>
 
 
 JOB PURPOSE
 
 
 
 Drive sales and promote Michelin products in defined area to achieve individual sales target set for the year and contribute to team targets as well as consequently to annual business unit revenue targets and high customer satisfaction.
 
 
 
 
 
 
 Accountabilities
 
 
 
 
 &middot; Sales:
 
 Conduct regular field visits, understand customer&rsquo;s requirements and asses customer&rsquo;s current situation like fleet size, ageing vehicles &amp; types of vehicles currently operated to establish product need, availability, credit requirement and payment position. Discuss technical specifications in relation to product performance, suitability, and usage/application to key customers from time to time to ensure selling product attributes are in line with the principal&rsquo;s guideline.
 
 
 
 
 
 
 &middot; Operations:
 
 Maintain active customer profile database to ensure all relevant details are up to date when required by accurate collection of customer information. Prepare relevant documentation to ensure the deals are closed as per company guidelines and policies. Coordinate with the concerned department member to order the stock in a timely manner.
 
 
 
 
 
 
 &middot; Tyre Testing:
 
 Effectively deploy tyre testing process with end-user in order to increase the potential for future sales. Identify vendors for testing project, assess potential to determine overall project scope and potential annual saving opportunity and negotiate special prices upon approval.
 
 
 
 
 
 
 
 &middot; Claims Management:
 
 Review warranty claims (within the authority), approve or rejects (claims above the policy limits or outside of the warranty period) to ensure alignment with set warranty policies, processes and to maximize customer satisfaction. Send consolidated monthly reports to line manager for necessary review.
 
 
 
 
 
 
 &middot; Market Analysis:
 
 Conduct market intelligence, prospection to monitor competitors&rsquo; products, pricing and promotional activities versus CME - Michelin. Submit analysis, findings and recommendations to the line manager for further decisions to be taken.
 
 
 
 
 
 
 &middot; Customer Relationship &amp; Satisfaction:
 
 Ensure customers remain abreast with product, technology changes/modifications, are adequately trained in order to specify products themselves and services by type of use. Build lasting relationships with customers to explore and develop new business opportunities.
 
 
 
 
 
 
 Job Specific Information
 
 
 
 
 
 
 
 &middot; Account Manager
 
 will be closely working with the Sales Manager handling various defined accounts to sell Michelin product category of passenger cars, commercial vehicle including tyres for GHQ/military vehicle and earth movers, prepare technical report and presentation to big fleet customer.
 
 
 
 
 
 
 QUALIFICATIONS, EXPERIENCE, COMPETENCIES Qualification
 
 
 
 &middot; Diploma in Business, Marketing or equivalent.
 
 
 &middot; Bachelor's Degree in Business or equivalent is preferred.
 
 
 
 
 
 
 Experience
 
 
 
 &middot; 5 years of minimum experience sales &amp; account management with automotive/engineering parts; out of which 2 years should be on Managerial level.
 
 
 &middot; Experience in tyre sales is a must.
 
 
 
 
 
 
 Core Competencies
 
 
 
 &middot; Communicate with Impact
 
 
 &middot; Demonstrate Teamwork
 
 
 &middot; Take Analytical Action
 
 
 &middot; Deliver Results
 
 
 &middot; Develop Oneself
 
 
 &middot; Show Adaptability
 
 
 &middot; Win with Customers
 
</div>

Account Manager (Michelin - Al Ain)

Explore 929+ Customer account manager in Abu Dhabi this September. Find roles across top companies and apply now to boost your career.

929 customer account manager jobs IN Abu Dhabi

Customer Account Manager - Advanced Products & Solutions (MENA)

Customer Account Manager - Advanced Products & Solutions (MENA)

Account Manager

Account Manager (UAE National Preferred)

CE - Account Manager

Account Manager - Performance Drilling Tools and Drilling Motors

Account Manager (Michelin - Al Ain)