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customer logistics development specialist

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customer happiness specialist

customer account specialist

The Coca-Cola Company

<div>
 
 Ob Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 
 Related Job Requirements/ Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge and understanding of the SAP Sales &amp; Distribution Module
 </li>
 <li>
 Good understanding of Business Warehouse workbooks used by CS.
 </li>
 <li>
 Product &amp; process knowledge of manufacturing plants
 </li>
 <li>
 Supply chain and logistics knowledge
 </li>
 <li>
 Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
 </li>
 <li>
 Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
 </li>
 <li>
 Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
 </li>
 <li>
 Problem Solving &amp; analytical Skills.
 </li>
 <li>
 Language requirements - Business proficiency in English is a requirement.
 </li>
 <li>
 Reliability &ndash; the ability to provide what is promised, dependably and accurately.
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
 <ul>
 <li>
 University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
 </li>
 <li>
 1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>

Customer Account Specialist

Magnet

<div>
 
 
 Industry:
 
 Fashion Retail
 
 
 
 About the Role
 
 
 
 We are looking for a dynamic and results-driven
 
 Brand Account Manager Lead
 
 to join one of the fastest-growing
 
 fashion retail
 
 companies in Egypt. The ideal candidate will lead a team of sales account managers, manage key retail accounts, and ensure exceptional client satisfaction while driving sales growth and achieving business targets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead, coach, and motivate the sales account management team to achieve and exceed sales targets.
 </li>
 <li>
 Manage and grow relationships with key fashion retail accounts, ensuring long-term partnerships.
 </li>
 <li>
 Develop and execute sales strategies to expand market presence and maximize revenue opportunities.
 </li>
 <li>
 Analyze sales data, market trends, and competitor activities to provide actionable insights.
 </li>
 <li>
 Oversee account planning, forecasting, and reporting for senior management.
 </li>
 <li>
 Collaborate with marketing, merchandising, and operations teams to align sales strategies with brand objectives.
 </li>
 <li>
 Ensure high standards of customer experience and after-sales support.
 </li>
 <li>
 Monitor team performance, conduct regular reviews, and implement training &amp; development programs.
 </li>
 <li>
 Handle escalated client issues with professionalism and provide effective solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 Minimum
 
 3 years of experience
 
 in sales/account management, preferably in
 
 fashion retail
 
 .
 </li>
 <li>
 Proven track record in achieving sales targets and managing key accounts.
 </li>
 <li>
 Strong leadership skills with experience in managing and developing sales teams.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Strong analytical mindset with proficiency in MS Office and CRM tools.
 </li>
 <li>
 Passion for fashion retail and customer engagement.
 </li>
 </ul>
 
 
</div>

Account Manager Team Lead

Novonesis

<div>
 
 Account Manager for Oil and Fats processers including BioDiesel and Specialty Fats.
 
 
 
 
 
 
 Purpose
 
 
 
 We are seeking an individual who brings a strong blend of commercial acumen and technical expertise, capable of managing key customer accounts while also understanding and addressing technical needs in processing environments. This position would be to support the Team Lead with the growth and development of Novonesis&reg; Oils &amp; Fats in Africa, through a combination of direct customer and distributor management, identifying new opportunities. The position can be based in Johannesburg - South Africa, Nairobi &ndash; Kenya, Cairo - Egypt.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 Primary responsibility to manage direct accounts and distributors and accomplish sales, and profit targets in the assigned region for Novonesis&reg; Oils &amp; Fats business.
 
 
 Provide monthly sales/commercial updates and overall health of the business.
 
 
 Develop and track and execute customer account plans to ensure aligned strategy with account team.
 
 
 Co-ordinate and communicate all account activities and plans between customer, technical support and other internal teams to ensure customer requirements are met.
 
 
 Have fair technical understanding of Oils and Fats plant operations to be able to conduct customer needs dialogue to identify pain points and translate them into potential opportunities.
 
 
 Identify new partners/ distributors and unlock new opportunities through a combination of market gap analysis, Novonesis portfolio mapping and partner strength.
 
 
 Collaborate with Novonesis&reg; regional and global marketing to formulate plans to grow the business in Oils &amp; Fats via market share gain, penetration and innovations.
 
 
 Drive sales via the One CRM system to track &amp; maintain opportunity pipeline within the various opportunity stages.
 
 
 Responsible for negotiating all customers and channel partners contracts to ensure alignment with targets and respective agreed pricing guidance.
 
 
 Guide the potential market opportunities, whilst collaborating with regulatory to ensure smooth logistic operations of new products.
 
 
 Work closely with demand planner to ensure updated customer forecasts, opportunities and demand plans
 
 
 Be able to represent Novonesis&reg; on industry forums and be the voice of our solutions in trade shows and conferences, when needed.
 
 
 
 
 
 
 Qualifications and Experience
 
 
 
 Degree in Biotechnology, Chemical Engineering or a related field; advanced degree preferred.
 
 
 Minimum 5 years of commercial experience Oils &amp; Fats, or related industries would be advantageous.
 
 
 Enzyme knowledge would be an advantage.
 
 
 Willingness to travel extensively within the Africa region.
 
 
 
 
 
 
 Key Competencies
 
 
 
 Effective communicator with excellent interpersonal abilities
 
 
 Self-motivated and capable of working independently
 
 
 Project management and cross-cultural collaboration
 
 
 Customer-focused with a solution-oriented mindset
 
 
 Strong problem-solving and analytical skills
 
</div>

Account Manager - Oils & Fats Africa

Emirates NBD

<div>
 
 
 Job Responsibilities :
 
 
 
 
 
 <ul>
 <li>
 To acquire , grow and manage the bank&rsquo;s deposit and liability portfolio by attracting new clients , deepening existing relationships, and ensuring optimal utilization to meet branch and bank targets.
 </li>
 <li>
 Identify , approach, and acquire new liability (deposit) customer in target segments.
 </li>
 <li>
 Promote the bank&rsquo;s deposit products (current accounts , term deposits , Call account etc.&hellip;)
 </li>
 <li>
 Develop and execute strategic to increase low cost deposits .
 </li>
 <li>
 Monitor account activities to ensure consistent balance and transaction volumes.
 </li>
 <li>
 Track customer satisfaction and address service issues promptly.
 </li>
 <li>
 Ensure portfolio profitability through cross selling and upselling relevant products
 </li>
 <li>
 Ensure all customer onboarding and transactions comply with KYC ,AML and bank policies.
 </li>
 </ul>
 
 
 
 
 
 Education, Qualifications &amp; Skills:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Finance, or related field.
 </li>
 <li>
 Good communication &amp; Selling skills.
 </li>
 <li>
 Strong understanding of banking regulations and deposit products .
 </li>
 </ul>
 
 
</div>

Liabilities Officer - Business Banking

BedsXML

<div>
 
 
 Role Description
 
 
 <ul>
 <li>
 This is a full-time on-site role for a Hotel Operations Specialist based in Cairo, Egypt. The Hotel Operations Specialist will manage daily operations, coordinate with various departments, and ensure efficient project management. Responsibilities include handling sales inquiries, analyzing operational data, and facilitating seamless collaboration among teams to guarantee optimal service delivery.
 </li>
 </ul>
 
 
 
 
 
 Job Summary:
 
 
 <ul>
 <li>
 To ensure exceptional customer service standards and maintain clients' satisfaction by answering clients&rsquo; queries and fulfill their needs. Maintaining strong relationships with our partners to ensure seamless booking experiences for our clients.
 </li>
 <li>
 To suggest information about products and services that BedsXML provides through the company&rsquo;s brands, that add value to the clients&rsquo; bookings that involves working on travel requirements for leisure and religious travels as well as corporate/ business.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 <ul>
 <li>
 Answer customers&rsquo; inquiries efficiently and in a timely manner.
 </li>
 <li>
 Respond to inquiries and make reservations if needed.
 </li>
 <li>
 Performing inbound and outbound calls to assist the customer with past, current, and future bookings.
 </li>
 <li>
 Build and maintain relationships with clients and suppliers.
 </li>
 <li>
 Maintain OPS team&rsquo;s mailboxes and keep it up to date as per team&rsquo;s SLAs
 </li>
 <li>
 Manage high valued bookings and update premier agents on a daily basis.
 </li>
 <li>
 Dealing with occurring travel problems, complaints and refunds.
 </li>
 <li>
 Coordinating with Direct contracting and Third-Party Suppliers to solve last minute issues.
 </li>
 <li>
 Notify agencies in event of wrong rate or availability issue.
 </li>
 <li>
 Report customer concerns and any system issues.
 </li>
 <li>
 Handling offline requests.
 </li>
 <li>
 Attending departmental meetings and training when requested.
 </li>
 <li>
 Maintain the strategic operations goals and targets.
 </li>
 <li>
 Ensure all required tasks are completed accurately and within given time frames.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Education and training:&nbsp;
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, in tourism studies or equivalent major.
 </li>
 <li>
 Fluency in the English language is a must, multilingualism is preferable.
 </li>
 <li>
 Business English and Documentation Skills e-mails writing, and Details oriented.
 </li>
 <li>
 Travel Trade Experience, Tourism industry and/or hospitality.
 </li>
 <li>
 Good experience in Customer Service, Quality Focus.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Core competencies:
 
 
 <ul>
 <li>
 Communication skills
 </li>
 <li>
 Personal commitment ownership
 </li>
 <li>
 Customer focus and satisfaction
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Team-player and team alignment
 </li>
 <li>
 Agility and flexibility
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Work related experience:&nbsp;
 
 
 <ul>
 <li>
 1 &ndash; 3 years, experience in one or more of the below fields:
 </li>
 <li>
 Hotels reservations.
 </li>
 <li>
 OTA/TA operations.
 </li>
 <li>
 OTA/TA/Wholesale operations and customer service.
 </li>
 </ul>
</div>

Hotel Operations Specialist

Aramex

<div>
 Job description:
 
 
 
 Purpose of the Job
 
 
 
 
 Drive business growth by acquiring new clients and managing existing accounts. Exceed sales targets&nbsp;through effective prospecting, negotiation, and closing of deals.
 
 
 Build strong customer relationships, understand their needs, and provide tailored solutions to position Aramex as the preferred logistics provider.
 
 
 
 
 Job Description
 
 <ul>
 <li>
 New Business Acquisition: Proactively identify and target new business opportunities to expand the customer base.
 </li>
 <li>
 Account Management: Build and maintain strong relationships with existing clients, ensuring their satisfaction and loyalty.
 </li>
 <li>
 Sales Targets: Meet or exceed assigned sales targets through effective prospecting, negotiation, and closing of deals.
 </li>
 <li>
 Solution Selling: Understand customer needs and tailor solutions to meet their requirements, demonstrating value for business and goal alignment and positioning Aramex's services as the best fit.
 </li>
 <li>
 Translates customer strategy into meaningful opportunities of value for Aramex
 </li>
 <li>
 Market Research: Stay updated on industry trends, competitor activities, and market dynamics to identify potential business opportunities. Network with industry peer group and other internal affiliates to roll out best proven practices, as relevant.
 </li>
 <li>
 Sales Strategies: Develop and implement effective sales strategies and action plans to maximize revenue growth.
 </li>
 <li>
 Sales Pipeline Management: Manage the sales pipeline, track progress, and provide regular reports on sales activities and forecasts.
 </li>
 <li>
 Customer Service: Provide exceptional customer service, ensuring prompt resolution of inquiries and addressing customer concerns.
 </li>
 <li>
 Collaboration: Work closely with cross-functional teams, including business development, account managers, operations, customer service, and finance, to ensure seamless service delivery.
 </li>
 </ul>
 
 Job Requirements - Experience and Education
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business or any other field
 </li>
 <li>
 Minimum of 3 years of proven sales experience, preferably in the logistics, transportation, or related industry.
 </li>
 <li>
 Fluent in English.&nbsp;
 </li>
 <li>
 Customer centric with strong analytical skills.
 </li>
 <li>
 Excellent interpersonal, negotiation and communication skills
 </li>
 <li>
 Business oriented and target driven persona
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Work Location:
 
 East Cairo
 
</div>

Sales Account Executive- East Executive

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 Role Description
 
 
 
 The Account Executive&rsquo;s primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products.
 
 
 
 EXPECTATIONS AND TASK
 
 
 
 
 Account and Customer Relationship Management, Software License Sales &amp; Cloud Subscription Revenue
 
 
 
 <ul>
 <li>
 Annual Revenue - Achieve / exceed quota targets. (Quarterly basis)
 </li>
 <li>
 Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.
 </li>
 <li>
 Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.
 </li>
 <li>
 Customer Acumen - Actively understand each customer&rsquo;s technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
 </li>
 <li>
 Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. Encourage all accounts to become SAP references.
 </li>
 <li>
 Business Planning &ndash; Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points. Utilize VE, benchmarking and ROI data to support the customer&rsquo;s decision process.
 </li>
 <li>
 Deliver &amp; Sell SAP Value.
 </li>
 <li>
 Maintain CRM system with accurate customer and pipeline information.
 </li>
 <li>
 Allign with the accurate linearity / sales reviews.
 
 
 </li>
 </ul>
 
 Demand Generation, Pipeline and Opportunity Management
 
 
 
 <ul>
 <li>
 Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.
 </li>
 <li>
 Leverage &amp; Allign between the support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory. (Resource Orchestration)
 </li>
 <li>
 Leverage SAP Solutions &ndash; Be proficient in and bring all SAP offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, HCM, SRM et. al) and technology solutions (Business Analytics, Mobility, Database and Technology, et. al)
 </li>
 <li>
 Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
 </li>
 <li>
 Support all SAP promotions and events in the territory.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 10-15 years of experience in sales of complex business software / IT solutions
 </li>
 <li>
 Proven track record in business application software sales preferrable in ERP/HRM/CX, Analytics.
 </li>
 <li>
 Experience in lead role of a team-selling environment.
 </li>
 <li>
 Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market.
 </li>
 <li>
 Business level English: Fluent
 </li>
 <li>
 Local language: Fluent, Business Level
 </li>
 <li>
 UAE Backgroud is a plus.
 
 
 </li>
 </ul>
 
 Education And Qualifications / Skills And Competencie
 
 
 
 <ul>
 <li>
 Bachelor equivalent/MBA preffered.
 </li>
 <li>
 Digital transformation ceritificates is a plus.
 
 
 </li>
 </ul>
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 436173 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Commercial Sales Senior Representative

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