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customer relationship management specialist

customer service representative

Concentrix

<div>
 
 We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience.
 
 
 
 
 
 Key Responsibilities
 
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 Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
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 Provide accurate information about products, services, and policies
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 Resolve customer complaints and issues with empathy and efficiency
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 Document customer interactions and feedback in the CRM system
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 Collaborate with internal teams to escalate and resolve complex issues
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 Maintain a high level of product knowledge to assist customers effectively
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 Meet performance targets related to response time, customer satisfaction, and resolution rates
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 Qualifications
 
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 Bachelor&rsquo;s degree or equivalent
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 Excellent communication and interpersonal skills
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 Strong problem-solving abilities and attention to detail
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 Ability to multitask and work in a fast-paced environment
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 A positive attitude and a genuine desire to help others
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 What We Offer
 
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 Competitive salary and benefits package
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 Opportunities for growth and career development
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 Supportive and inclusive team culture
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 Training and onboarding to set you up for success
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</div>

Customer Service Representative

<div>
 
 FOR GRADS WITH B2/C1 English and French level
 
 
 
 
 
 Join our team at Concentrix Alexandria immediately
 
 
 Location: Alexandria,smouha Matajer Mall
 
 
 -Paid Training
 
 
 -Salary up to 20K Gross for English
 
 
 30K Gross for French
 
 
 -Social and medical insurance
 
 
 FULLY COVERED
 
 
 -Transportation 24/7
 
 
 -Discounts
 
 
 -Bonuses
 
 
 
 
 
 Apply Now and join us immediately
 
 
 
 
 
 https://forms.office.com/r/Tq6KsEzQw6
 
 
 
 
 
 -Telecommunication Account
 
 
 -Radio Account
 
 
 -Food delivery Account
 
 
 -shopping Account
 
</div>

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

Shawer.Finance

<div>
 
 
 Company Description
 
 
 
 
 
 Shawer.Finance is a financial services company dedicated to providing fast, flexible, and reliable loan solutions to individuals and businesses. Our mission is to empower clients to achieve their financial goals through transparent processes, customized financing plans, and exceptional customer support. Whether it&rsquo;s personal, home, or business financing, we make access to capital simple and stress-free.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for an Inside Sales Representative located in Cairo. The Inside Sales Representative will be responsible for generating leads, managing customer accounts, and ensuring customer satisfaction. Day-to-day tasks include contacting potential clients, providing excellent customer service, and actively managing relationships with existing clients to achieve sales targets.
 
 
 
 
 
 
 Qualifications
 
 
 
 
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 Strong skills in Inside Sales, Lead Generation, and Account Management
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 Excellent Customer Service and Customer Satisfaction skills
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 Exceptional communication and interpersonal skills
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 Proven ability to achieve sales targets and handle client accounts
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 Ability to work effectively in a fast-paced environment
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 Bachelor&rsquo;s degree in Business, Finance, or related field is a plus
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 Experience in the financial services industry is a plus
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</div>

Inside Sales Representative

Cloud DMC Egypt

<div>
 
 Company Description
 
 
 
 Cloud DMC is an innovative and passionate Destination Management Company (DMC) based in Egypt, committed to delivering exceptional travel experiences tailored to the unique identity of international brands. We collaborate closely with our partners to design journeys that reflect their brand's spirit and values. Specializing in crafting personalized, high-quality travel solutions, our focus is on white-labeling travel experiences and curating bespoke itineraries. Our commitment to seamless service and adherence to safety standards ensures memorable experiences that exceed expectations. Our team of seasoned travel experts leverages deep knowledge of Egypt's diverse destinations to deliver top-tier service and flawless execution.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site position located in Cairo, Egypt. The Airport Representative will be responsible for greeting and assisting travelers upon their arrival, handling inquiries, coordinating transportation, and ensuring smooth transitions between airport and accommodation. The role also includes managing arrival and departure logistics, providing information about local services and attractions, and maintaining high levels of customer service. The Airport Representative will work closely with internal teams and external partners to ensure seamless travel experiences for our clients.
 
 
 
 Qualifications
 
 
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 Customer Service and Communication: Strong customer service orientation, excellent interpersonal, and communication skills.
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 Coordination and Logistics: Experience in transportation coordination, handling inquiries, and managing arrival/departure logistics.
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 Knowledge and Adaptability: Familiarity with local services, attractions, and ability to provide relevant information to clients.
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 Professionalism and Multitasking: Strong organizational skills, ability to multitask, and maintain high levels of professionalism under pressure.
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 Additional Skills: Fluency in English and Arabic, familiarity with airport protocols, and prior experience in the travel and tourism industry is a plus.
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</div>

Airport Representative

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 We are looking for an enthusiastic Telesales Agent to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.
 
 
 
 In this role, you will:
 
 
 
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 Contact potential or existing customers to inform them about a product or service using scripts
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 Answer questions about products or the company
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 Ask questions to understand customer requirements and close sales
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 Direct prospects to the field sales team when needed
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 Enter and update customer information in the database
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 Take and process orders in an accurate manner
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 Handle grievances to preserve the company's reputation
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 Go the "extra mile" to meet sales quota and facilitate future sales
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 Keep records of calls and sales and note useful information
 
 
 
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 Requirements
 
 
 
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 Proven experience as telesales representative or other sales/customer service role
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 Proven track record of successfully meeting sales quota preferably over the phone
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 Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
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 Ability to learn about products and services and describe/explain them to prospects
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 Excellent knowledge of English
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 Excellent communication and interpersonal skills
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 Cool-tempered and able to handle rejection
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 Outstanding negotiation skills with the ability to resolve issues and address complaints
 
 
 
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 Benefits
 
 
 
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 A fast paced, high performing team
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 Comprehensive Health Insurance
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 Life Insurance
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 Rewards &amp; Recognitions
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 Learning &amp; Development opportunities
 
 
 
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 #Egyptdubizzle
</div>

Telesales Executive - Real Estate

Al-Futtaim Automotive

<div>
 
 Overview Of The Role
 
 
 
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 The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing products, ensuring a high standard of merchandising, and maintaining stock to achieve sales targets. The role involves daily inspections of the sales area, customer engagement, stock management, and the development of customer relationships to enhance sales performance. Success is determined by the ability to exceed expectations and uphold IKEA's values.
 
 
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 What You Will Do
 
 
 
 Operational &amp; Commercial
 
 
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 Conduct daily detailed inspections to review the availability and positioning of price labels, product information tags, and other communication media.
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 Review daily stock levels on all products and recommend orders to the Shopkeeper.
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 Coordinate with the Procurement Executive for stock-related information.
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 Ensure a customer-focused environment by meeting and serving customers with empathy and care.
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 Have daily dialogues with guests to gather feedback and learn about their needs, then act on their input.
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 Develop relationships with diverse customers to build trust and confidence.
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 Understand and determine customer requirements to prepare a pro forma invoice.
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 Maintain contact with customers regarding new or interesting items and follow up on quotations to convert to sales.
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 Encourage the team to meet customer needs and improve service.
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 Promote product sales by seizing sales opportunities and suggesting solutions and add-on sales.
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 Suggest improvements to sales strategies and identify slow-moving items for action.
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 Maintain full product displays using company merchandising methods.
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 Be an expert on the product range within the department.
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 Stay informed about market developments, including advertising, promotions, and market visits.
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 Keep the Sales Manager informed about customer feedback and product range gaps.
 
 
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 Required Skills To Be Successful
 
 
 
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 Proactivity
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 Sales-driven approach
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 Excellent communication and interpersonal skills
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 Problem-solving skills
 
 
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 What Qualifies You For The Role
 
 
 
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 Secondary Education
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 Minimum of 3 years in a similar role
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 Proactivity and sales-driven approach
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 Excellent communication and interpersonal skills
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 Problem-solving skills
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 Good command of English language
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 Preferred: Good command of Arabic
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</div>

Sales Assistant | IKEA | Cairo Festival City

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