customer assistant

Hitchhiking Vespa Pvt Ltd

Job Description:Job Description &ndash; Customer Experience AssistantLocation: [Noida, India] Employment Type: Full-time Experience: 1&ndash;2 years Salary Range: &#8377;15,000 &ndash; &#8377;25,000 per monthAbout STRUTTSTRUTT is a fast-growing 360&deg; Travel Lifestyle brand, creating innovative travel products for the modern explorer. We retail across D2C, marketplaces, and offline partnerships, with customer delight at the core of our brand promise.Role OverviewWe are looking for a Customer Care Executive who will be the voice of STRUTT across all customer touchpoints. The role involves managing customer queries, emails, calls, WhatsApp messages, and social media interactions, ensuring a smooth and delightful experience for every customer.Key Responsibilities<ul><li>Handle customer queries via phone, email, WhatsApp, and social media messages.</li><li>Resolve issues related to orders, returns, exchanges, and product information.</li><li>Maintain accurate records of customer interactions in the system.</li><li>Coordinate with the operations &amp; logistics team to ensure timely resolution of complaints.</li><li>Track and report customer satisfaction, escalations, and common feedback trends.</li><li>Assist in building customer loyalty and retention programs.</li></ul>Requirements<ul><li>Female candidates preferred.</li><li>Graduate with 1&ndash;2 years of experience in customer service (preferably in D2C, e-commerce, or retail).</li><li>Strong communication skills (English &amp; Hindi, written and spoken).</li><li>Ability to multitask and handle queries across multiple platforms.</li><li>Proficiency with email, MS Office/Google Workspace, and CRM tools (Freshdesk/Zoho Desk preferred).</li><li>A positive, empathetic, and problem-solving attitude.</li></ul>What We Offer<ul><li>Salary package: &#8377;15,000 &ndash; &#8377;25,000 per month.</li><li>Opportunity to grow with a young, ambitious lifestyle brand.</li><li>Direct exposure to D2C + retail operations.</li><li>A collaborative, entrepreneurial work culture with ownership of role.</li></ul>Job Type: Full-timeWork Location: In person*Speak with the employer* +91 8800400570Job Types: Full-time, PermanentPay: &#8377;11,336.01 - &#8377;20,000.00 per monthWork Location: In person

Customer Experience Assistant

Activ8 Chicago

We are looking for full-time Logistics/ Customer Support Assistant at an industrial supplier based near Mount Juliet, TN. This position is ONSITE position.Responsibilities - Logistics/ Customer Support Assistant:&middot; Maintain a good relationship with existing clients&rsquo; accounts.&middot; Support clients to develop and strengthen customer accounts in the Manufacturing Industry, ensuring customer satisfaction and service.&middot; Support and manage new and existing customer base through inventory control, handling of customer inquiries, customer complaints and other miscellaneous day-to-day business support functions.&middot; Maintain all records and documentations for system update/ data entry in timely manner&middot; Utilize various communication methods (Phone, Email, Onsite visitation)&middot; Maintain communication with other departments and managements for update on account.&middot; Other duties as assigned.Qualifications - Logistics/ Customer Support Assistant :&middot; Associate/ Bachelors in Business Administration, Marketing, Communication, and related field&middot; At least 1-3 years of inside sales/ account management experience in preferably manufacturing industries.&middot; Proficient using MS Office Suite and SAP ERP exp. is MUST.&middot; Great communication skills&middot; Able to work independently under minimum supervision===========================================================Activ8 Recruitment &amp; Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food &amp; Beverage, Logistics, Manufacturing, Oil &amp; Gas, Banking &amp; Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you&rsquo;re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.We prioritize direct applicants; third-party resumes may not be reviewed.Job Type: Full-timePay: $50,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Logistics/ Customer Support Assistant

Uma Ornaments

Job description:Job Title: Customer Support AssistantLocation: Uma Ornaments, Andheri, Mumbai Salary: &#8377;20,000 &ndash; &#8377;25,000 per month CTCEmployment Type: Full-Time Company: Uma OrnamentsJob Description:Uma Ornaments is seeking a dedicated and customer-oriented Customer Support Assistant to join our growing team. The ideal candidate will serve as the primary point of contact between the company and its customers, ensuring smooth communication, efficient order processing, and prompt issue resolution. This role requires strong interpersonal skills, a customer-first approach, and the ability to multitask in a fast-paced jewellery manufacturing environment.Key Responsibilities:<ul><li>Customer Inquiries: Respond to customer queries via phone, email, and in-person, offering prompt and helpful assistance.</li><li>Order Management: Assist with entering and tracking customer orders in the system, ensuring accuracy and timely processing.</li><li>Product Information: Provide up-to-date details on product availability, pricing, and specifications.</li><li>Complaint Resolution: Address and resolve customer complaints professionally and efficiently.</li><li>Coordination: Liaise with internal teams including production and logistics to ensure timely product delivery.</li><li>Customer Feedback: Collect, document, and share customer feedback to help improve service and product offerings.</li></ul>Required Skills &amp; Qualifications:<ul><li>Proven experience in a customer support or service role, preferably within the jewellery industry.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong problem-solving skills and a customer-centric mindset.</li><li>Proficiency in MS Office Suite and customer management systems.</li><li>Ability to perform under pressure and manage multiple priorities efficiently.</li></ul>Preferred Qualifications:<ul><li>Prior experience working in a jewellery firm or a similar industry.</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Commuter assistance</li><li>Health insurance</li><li>Internet reimbursement</li><li>Life insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Customer Support Assistant

MMI - Maritime and Mercantile International

<div>
 
 
 About Us:
 
 
 
 Emirates Leisure Retail (ELR) and Maritime &amp; Mercantile International (MMI) are subsidiaries of the Emirates Group, committed to excellence in the food and beverage industries. ELR operates a diverse portfolio of over 300+ food and beverage outlets across the globe, featuring internationally acclaimed brands like Costa Coffee UAE and Pret A Manger. MMI specializes in the distribution and retail of beverages, leveraging its expansive network to deliver world-class service and products. Together, ELR and MMI embody our businesses dedication to innovation, quality, and exceptional customer experiences.
 
 
 
 
 
 
 What&rsquo;s the purpose of this role:
 
 
 
 To provide exceptional customer service by assisting shoppers, providing product information, replenishing stock, handling transactions, and maintaining a clean and organized environment ensuring a high standard of customer satisfaction and contributing to overall sales performance.
 
 
 
 
 
 
 What will you be doing:
 
 
 <ul>
 <li>
 Create a welcoming atmosphere for customers, assist with product inquiries and provide recommendations to enhance the shopping experience.
 </li>
 <li>
 Promote products and upsell when appropriate to help meet store sales targets.
 </li>
 <li>
 Replenish shelves, organize displays and ensure products are correctly priced and labelled.
 </li>
 <li>
 Maintain a tidy, safe and welcoming environment by regularly cleaning and organizing the store.
 </li>
 <li>
 Assist in stock counts &amp; inventory and help with receiving and unpacking new stock.
 </li>
 <li>
 Attend training sessions to expand your product knowledge and skills, supporting both your personal development and the store&rsquo;s growth.
 </li>
 <li>
 Collaborate with your teammates to ensure smooth store operations and success.
 </li>
 </ul>
 
 
 
 
 
 What we are looking for:
 
 
 <ul>
 <li>
 Must have experience in cash handling &amp; POS system
 </li>
 <li>
 High School Diploma or Equivalent
 </li>
 <li>
 1-2 years&rsquo; experience in retail or customer service
 </li>
 <li>
 Ability to handle customer complaints and work under pressure
 </li>
 <li>
 Merchandising and visual display skills may be a plus
 </li>
 <li>
 Must be physically fit and capable of lifting and moving heavy boxes as part of daily operations.
 </li>
 </ul>
 
 
 
 
 
 What makes you a great fit:
 
 
 <ul>
 <li>
 Enthusiastic and reliable individuals, eager to contribute to a supportive work environment.
 </li>
 <li>
 Excellent communication skills and a passion for exceptional customer service.
 </li>
 <li>
 Proactive, organised, and eager to contribute to driving store sales.
 </li>
 <li>
 Value teamwork and dedicated to creating a positive and supportive workplace.
 </li>
 <li>
 Ability to work on a flexible hour, including evenings, weekends, &amp; holidays.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us:
 
 
 
 By joining our team, we believe in more than just great food and service &ndash; we believe in great people. Whether you&rsquo;re just starting out or looking to build a career in hospitality, we offer a welcoming environment where you can learn, grow, and be part of a team that value,
 
 H
 
 onesty
 
 ,
 
 
 E
 
 xcellence
 
 , R
 
 espect and
 
 O
 
 pportunity. If you&rsquo;re ready to be part of something exciting &ndash; where every day brings new experience, we&rsquo;d love to hear from you! Apply now and take the first step in your journey with us.
 
 
 
 
 
 
 How to apply
 
 
 
 Click the Apply button above
 
</div>

Customer Service Assistant

Landmark Group

<div>
 
 The Customer Care Associate (Arabic Speaking) will be responsible for managing customer communication and experience for Home Delivery Operations. The role involves handling customer inquiries, delivery coordination, issue resolution, and post-delivery feedback while ensuring adherence to predefined SLAs.
 
 
 This individual will act as the communication bridge between customers, HDO teams, and stores to ensure smooth delivery execution, timely updates, and high levels of satisfaction (NPS). The role demands fluency in
 
 Arabic and English
 
 , excellent communication skills, and a strong sense of ownership toward customer delight.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Communication &amp; Experience
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in Arabic and English related to delivery updates, rescheduling, product inquiries, and complaint resolutions.
 </li>
 <li>
 Ensure all customer queries and complaints are logged, tracked, and resolved within predefined timelines and service levels.
 </li>
 <li>
 Coordinate with the delivery, warehouse, and store teams to provide accurate delivery status and real-time updates to customers.
 </li>
 <li>
 Support delivery exceptions (delays, postponements, damages, etc.) with proactive communication to minimize customer dissatisfaction.
 </li>
 <li>
 Maintain empathy, professionalism, and positive tone across all interactions to enhance customer experience.
 </li>
 <li>
 Capture customer feedback post-delivery and share insights with the operations team for service improvement.
 </li>
 </ul>
 
 
 
 
 
 2. SLA &amp; Process Adherence
 
 
 <ul>
 <li>
 Ensure all service requests and complaints are resolved within defined turnaround times.
 </li>
 <li>
 Support tracking of delivery lead times and ensure adherence to promised service levels.
 </li>
 <li>
 Follow the standard operating procedures (SOPs) for call handling, escalation, and documentation.
 </li>
 <li>
 Monitor daily call logs, categorize issues, and report recurring trends for process improvement.
 </li>
 <li>
 Coordinate with CRM systems to ensure all customer records and interactions are accurately maintained.
 </li>
 </ul>
 
 
 
 
 
 3. Coordination with HDO &amp; Stores
 
 
 <ul>
 <li>
 Collaborate with Home Delivery Operations (HDO) teams for scheduling, dispatch confirmation, and delivery updates.
 </li>
 <li>
 Work closely with store operations to resolve post-sales issues related to delivery, assembly, or returns.
 </li>
 <li>
 Support the logistics and control tower teams by providing accurate and timely customer communication feedback.
 </li>
 <li>
 Participate in daily huddles and structured reviews to align on open cases, delays, or escalations.
 </li>
 </ul>
 
 
 
 
 
 4. Continuous Improvement &amp; Engagement
 
 
 <ul>
 <li>
 Share observations and improvement ideas related to communication flow, complaint handling, or delivery scheduling.
 </li>
 <li>
 Participate in regular team training and development sessions to enhance product, process, and system knowledge.
 </li>
 <li>
 Maintain high standards of data confidentiality, call quality, and compliance with organizational policies.
 </li>
 <li>
 Contribute to overall NPS improvement by ensuring positive and solution-oriented interactions.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Customer queries and complaints resolved within defined SLAs.
 </li>
 <li>
 Improvement in customer satisfaction and NPS for Home Delivery.
 </li>
 <li>
 Effective communication between customers, HDO, and store teams.
 </li>
 <li>
 Accurate call documentation and reporting in CRM.
 </li>
 <li>
 Adherence to process, tone, and quality standards in every interaction.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate in any discipline (Business Administration, Communications, or related field preferred).
 </li>
 <li>
 
 Experience:
 
 2&ndash;5 years of experience in a customer service or call center role within retail, e-commerce, or logistics operations.
 </li>
 <li>
 
 Language Skills:
 
 Fluency in
 
 Arabic (mandatory)
 
 and proficiency in
 
 English (spoken &amp; written)
 
 .
 </li>
 <li>
 Strong interpersonal, problem-solving, and customer-handling skills.
 </li>
 <li>
 Familiarity with CRM tools, ticketing systems, or call management platforms.
 </li>
 <li>
 Ability to multitask and work in a fast-paced, customer-centric environment.
 </li>
 <li>
 Empathetic, patient, and able to handle high-pressure situations calmly and professionally.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Customer-first attitude.
 </li>
 <li>
 Strong communication and listening skills.
 </li>
 <li>
 Detail-oriented and process-driven.
 </li>
 <li>
 Team player with collaborative mindset.
 </li>
 <li>
 Positive and proactive approach to problem-solving.
 </li>
 </ul>
 
 
</div>

Tractors and Farm Equipment Limited TAFE

Responding to customer inquiries and resolving issues in a timely and professional manner Providing product information and assistance to customers Processing orders, returns, and exchanges Handling customer complaints and escalating when necessary Assisting customers with technical support Maintaining accurate customer records and documentation Collaborating with other departments to resolve customer issues Identifying and implementing process improvements to enhance the customer experienceJob Types: Full-time, Permanent, FresherPay: &#8377;23,000.00 - &#8377;32,680.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Premium Showroom

Job Summary: To efficiently ensure the timely delivery of products while maintaining quality standards and achieving customer satisfaction.Principal Duties and Responsibilities:<ul><li>Act as a liaison between the store and brand for all service-related issues.</li><li>Receive service watches from stores and escalate concerns to the respective brands.</li><li>Record and update service details in the system for tracking and escalation.</li><li>Follow up with brands to ensure timely completion of pending services.</li><li>Assist the Customer Relationship Executive (CRE) in maintaining the customer database.</li><li>Coordinate and manage logistics for the transfer of service watches.</li><li>Prepare and submit daily work reports to the Service Manager.</li></ul>Key Skills Required:<ul><li>Strong communication and coordination skills</li><li>Attention to detail and accuracy in documentation</li><li>Basic computer proficiency and data entry skills</li><li>Ability to multitask and meet deadlines</li></ul>Job Type: Full-timePay: Up to &#8377;20,000.00 per monthWork Location: In person

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