customer assistant

Premier Home (Pvt) Ltd

<p><b>Job description:</b></p><p>About the Company <b>Premier Housewares</b> is a UK-based international company known for its high-quality homeware products and commitment to delivering exceptional customer experiences. We take pride in offering excellent service, ensuring our customers receive quick, reliable, and professional support at all times.We are seeking a Customer Service Assistant to join our Lahore office. This is a full-time onsite role, where you&rsquo;ll work closely with our international clients and internal teams to provide excellent service and maintain strong customer relationships.</p><p><b>Role Overview:</b></p><p>As a Customer Service Assistant, you will be the voice of Premier Housewares, assisting customers via email and phone. You&rsquo;ll handle inquiries, manage orders, and ensure prompt and effective resolutions while maintaining accurate records and delivering outstanding customer satisfaction.</p><p>The ideal candidate will have prior experience in customer service or handling customer complaints for an international (UK or US-based) company, possess excellent spoken and written English, and have a good understanding of UK geography.You&rsquo;ll also be responsible for handling &ldquo;Where is my order?&rdquo; queries, coordinating with courier services, and providing timely order updates.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries and complaints via email and phone professionally and efficiently.</li><li>Provide accurate information regarding products, orders, invoices, returns, and credit notes.</li><li>Process replacement orders and arrange returns by liaising with carriers and customers.</li><li>Manage payment transactions securely and professionally.</li><li>Handle inbound customer calls and direct them appropriately.</li><li>Support the Sales Team by making follow-up calls to customers and maintaining relationships.</li><li>Work on SAP, APL, Freshdesk, and customer portals for order tracking and issue resolution.</li><li>Maintain up-to-date knowledge of company products, services, and promotions.</li><li>Identify and escalate priority issues to the relevant departments or managers.</li></ul><p><b>Requirements:</b></p><ul><li>Strong English communication skills &ndash; verbal and written (essential).</li><li>Experience in customer service or client support, preferably for international (UK/US) markets.</li><li>Bachelor&rsquo;s degree in English Literature, Marketing, Business Administration, or a related field.</li><li>Excellent problem-solving and multitasking skills.</li><li>Proficiency in Microsoft Excel and familiarity with online systems or CRM tools.</li><li>Ability to remain professional, calm, and detail-oriented under pressure.</li><li>A customer-first mindset with a positive and proactive attitude.</li></ul><p><b>What We Offer</b></p><ul><li>Opportunity to work with a UK-based international brand.</li><li>Professional growth in a supportive and collaborative environment.</li><li>Market-competitive salary and benefits.</li><li>Exposure to international business operations and development opportunities</li></ul><p><b>Location:</b> Gulberg 3, Lahore</p><p><b>Timings: </b>1:00 PM &ndash; 10:00 PM (Monday &ndash; Friday)</p><p>Pay: Rs80,000.00 - Rs90,000.00 per day</p><p>Work Location: In person</p>

Customer Service Assistant

The Bank of Missouri

<div><p><b>Working at The Bank of Missouri</b></p><p>
At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.</p><p><b>
About our Company
</b></p><p>Staying in business for more than 125 years is hard. Really hard. If you think about it, we&rsquo;ve endured many events, like the Great Depression and two World Wars. We&rsquo;ve survived and thrived, thanks to our great customers and communities. We were founded on core values of accountability, community service and financial conservatism. Those principles are the reason we are still in business today. Caring for people and communities is our foundation!
<br>
<br>
We&rsquo;ve built a reputation of being financially secure and community focused. We are an independent community bank and fully intend to stay that way. We are big enough to accommodate any financial need, yet small enough to give every customer the personal treatment they deserve.</p><p><b>
About this job:</b></p><p>
The Customer Relationship Assistant (CRA) performs a variety of tasks, the most important of which involves serving as the first point of contact for our customers. The CRA is expected to maintain the highest standard of service while providing assistance to current and potential customers who seek guidance with routine transactions, have questions about new services and products or have issues they may be experiencing.
</p><p><b>Here are some of the great benefits you will enjoy as a member of our team:</b></p><ul><li>
Competitive Salary</li><li>
Personal paid time off, as eligible and paid holidays
</li><li>401K and Employee Stock Option Plan, as eligible</li><li>
Generous medical, dental, vision, life and disability insurance
</li><li>Fitness reimbursement</li><li>
Learning, development and growth opportunities</li></ul><p><b>
As a</b><b> Customer Relationship Assistant you </b><b>will:</b></p><ul><li>
Understand and protect all customer information. Adhere to all customer confidentiality procedures.</li><li>
Proactively engage customers with each interaction to build strong relationships
</li><li>Accurately and efficiently process a wide variety of monetary transactions while adhering to the Bank&rsquo;s procedures.</li><li>
Confidently know our bank products and explain the benefits to our customers.
</li><li>Actively listen to the customer in daily interactions and offers product recommendations when the product fills a financial need.
</li><li>Balance cash drawers while adhering to bank policies</li><li>
Play an active role in assisting the customer with problems or questions</li><li>
Build, develop and maintain partnerships with team members to enhance the customer experience</li><li>
Be an active participant in your own personal and professional development</li><li>
Complete required training in a timely manner.</li></ul><p><b>
Qualifications for Success:</b></p><ul><li>
High school diploma or general education degree (GED); two to three years bank related experience and/or training; or equivalent combination of education and experience.</li><li>
Customer service and cash handling skills are preferred.</li><li>
Must be eager and willing to learn.</li></ul><p><b>
The Bank of Missouri is an Equal Opportunity Employer</b></p></div>

Customer Relationship Assistant

University of Kentucky

<div><div>Posting Details
</div><p></p><div><div><div><div><b>Job Title</b></div> <div>Customer Access Assistant/UKHC</div>
</div><br>
<div><div><b>Requisition Number</b></div> <div>RE54009</div>
</div><br>
<div><div><b>Working Title</b></div> <div>Customer Access Assistant</div>
</div><br>
<div><div><b>Department Name</b></div> <div>H3280:Command Center</div>
</div><br>
<div><div><b>Work Location</b></div> <div>Lexington, KY</div>
</div><br>
<div><div><b>Grade Level</b></div> <div>06</div>
</div><br>
<div><div><b>Salary Range</b></div> <div>$16.20-24.82/hour</div>
</div><br>
<div><div><b>Type of Position</b></div> <div>Staff</div>
</div><br>
<div><div><b>Position Time Status </b></div><div>Full-Time</div>
</div><br>
<div><div><b>Required Education</b></div>
<p>HS</p><br>
</div><br>
<div><div><b>Click here for more information about equivalencies:</b></div> <div>https://hr.uky.edu/employment/working-uk/equivalencies</div>
</div><br>
<div><div><b>Required Related Experience</b></div>
<p>3 yrs</p><br>
</div><br>
<div><div><b>Required License/Registration/Certification</b></div>
<div>None</div>
</div><br>
<div><div><b>Physical Requirements</b></div>
<div>This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 pounds.</div>
</div><br>
<div><div><b>Shift</b></div>
<div>Primarily weekdays, 7:00am &ndash; 5:00pm, with regular weekends and holidays required.</div>
</div><br>
<div><div><b>Job Summary</b></div>
<div>Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians; forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions and departments. The call agent will also facilitate calls from referring physicians for transfers and admission to UKHC. Call agents are required to interact with professionals who are often working under time constraints, caring for patients who are experiencing serious health events. Call agents are expected to provide a high level of efficiency, accuracy and courtesy while initiating callers&rsquo; requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures and information regarding hospital programs and services.<br>
<br>
<b>This is an onsite/non-remote role</b>
</div>
</div><br>
<div><div><b>Skills / Knowledge / Abilities</b></div>
<div>The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position.</div>
</div><br>
<div><div><b>Does this position have supervisory responsibilities? </b></div><div>No</div>
</div><br>
<div><div><b>Preferred Education/Experience</b></div>
<div>Some college and at least three full years of related employment experience.</div>
</div><br>
<div><div><b>Deadline to Apply</b></div> <div>04/27/2026</div>
</div><br>
<div><div><b>Our University Community</b></div>
<div>We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus.<br>
<br>
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.<br>
<br>
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.</div></div></div></div></div>

Customer Access Assistant/UKHC

Stevens Transport

<div><p><b>Department:
</b></p>Operations<p></p><p><b>
Job Description:
</b></p><p><b>JOB SUMMARY</b>:
</p><div><p>The <i>Customer Support Associate</i> (CSA) supports internal Stevens Transport Corporate stakeholders, including sales, operations, and capacity teams. This role is responsible for executing freight-related administrative and coordination tasks to ensure internal customer commitments are met.</p></div><p></p><div><p>
The CSA does not manage external shipper relationships. Instead, this role focuses on internal service execution, shipment setup, scheduling support, tracking, documentation accuracy, and issue resolution in coordination with internal teams and carrier partners</p></div><p></p><div><p><b>
Note:</b><b> </b>This position is based on‑site at our [Dallas, TX / Stevens HQ] location and requires regular, full‑time attendance in the office. Remote or hybrid work arrangements are not available for this role.</p></div><p></p><div><div><p><b>
JOB DESCRIPTION:</b></p></div><p></p><div><p>
Key Responsibilities:</p></div><div><p><b>
Internal Customer Support</b></p></div><div><ul><li><p>
Serve as a primary support partner for Stevens Transport Corporate sales and operations teams</p></li><li><p>
Communicate proactively with internal stakeholders regarding shipment status, scheduling, and exceptions</p></li><li><p>
Support internal account execution by ensuring shipment data accuracy and timely processing</p></li></ul><p></p><p><b>
Freight &amp; Load Management</b></p></div><div><ul><li><p>
Enter and maintain shipment details accurately in internal systems</p></li><li><p>
Assign shipment details for carrier and driver execution</p></li><li><p>
Support appointment scheduling for pickups and deliveries as required</p></li><li><p>
Track and trace freight movements and escalate issues internally when needed</p></li></ul></div><p></p><div><p><b>
Data, Documentation &amp; Reporting</b></p></div><div><div><ul><li><p>
Perform high-volume data entry with a high degree of accuracy</p></li><li><p>
Compile and maintain internal reports and spreadsheets</p></li><li><p>
Receive, review, and cross-reference bills of lading and proof of delivery documentation</p></li><li><p>
Research and resolve documentation discrepancies in support of internal payroll and billing processes</p></li></ul></div></div><div></div><div><p><b>
Operational Support</b></p></div><div><ul><li><p>
Assist internal teams with resolving scheduling conflicts, service exceptions, and freight issues</p></li><li><p>
Manage a high volume of internal emails and system-driven tasks</p></li><li><p>
Prioritize workload in a deadline-driven logistics environment</p></li></ul></div></div><p></p><div><div><p><b><br>
QUALIFICATIONS:</b></p></div><div><p>
Minimum Qualifications:</p></div><div><ul><li><p>
1+ year of experience in customer service, operations support, or logistics coordination</p></li><li><p>
Strong verbal and written communication skills with an emphasis on internal stakeholder support</p></li><li><p>
High attention to detail and accuracy in data entry</p></li><li><p>
Ability to manage high volumes of tasks, emails, and system transactions</p></li><li><p>
Proficiency in Microsoft Excel</p></li></ul></div><p></p><div><p><br>
Preferred Qualifications:</p></div><div><div><ul><li><p>
Associate&rsquo;s degree or higher</p></li><li><p>
Transportation, logistics, or supply chain industry experience</p></li><li><p>
Familiarity with brokerage, carrier operations, or internal logistics workflows</p></li><li><p>
Exposure to AS/400 or transportation management systems (TMS)</p></li><li><p>
Strong multitasking and prioritization skills in a fast-paced environment</p></li><li><p>
Demonstrated initiative and ability to execute independently</p></li></ul></div></div><p></p><div><p><b>
SKILLS &amp; ABILITIES</b><b>:</b></p></div><div><ul><li><p>
Internal customer service</p></li><li><p>
Internal customer support</p></li><li><p>
Shipment tracking</p></li><li><p>
Status management</p></li><li><p>
High Volume Scheduling</p></li><li><p>
High Volume Coordination</p></li><li><p>
Data entry</p></li><li><p>
Ad Hoc reporting</p></li><li><p>
Time management</p></li><li><p>
Prioritization Management</p></li><li><p>
Critical thinking</p></li><li><p>
Problem-solving</p></li><li><p>
Attention to detail</p></li><li><p>
Communication (internal-facing)</p></li><li><p>
Relationship building with internal teams</p></li></ul></div></div><p></p><div><div><p><b><br>
PHYSICAL DEMANDS:</b></p></div><div><ul><li><p>
Prolonged periods sitting at a desk and working on a computer</p></li><li><p>
Regular use of hand and finger dexterity</p></li></ul></div><p></p><div><p><b><br>
Work Experience:</b></p></div></div><div><div><ul><li><p>
1+ years of experience in customer service or transportation operations</p></li></ul></div></div><p></p><p><b>
Workshift:
</b></p><p></p><p><b>Education:</b></p><p></p><p><b>
In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.</b></p></div>

Customer Success Assistant

Ohio Department of Medicaid

<div>
 <strong>
  What You Will Do At ODM
  <br/>
  <br/>
 </strong>
 <strong>
  Office:
 </strong>
 Chief of Staff
 <br/>
 <br/>
 <strong>
  Classification:
 </strong>
 Customer Service Assistant 2 (Multiple Positions)
 <br/>
 <br/>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Handling calls and tickets, processing inquiries from providers, and giving answers and information
  </li>
  <li>
   Directing callers to appropriate helpdesk
  </li>
  <li>
   Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed
  </li>
  <li>
   Supporting providers with log in authentication
  </li>
  <li>
   Using a computer to manage data, verify information, log calls, and create reports and correspondence
   <br/>
   <br/>
  </li>
 </ul>
 9 mos. trg. or 9 mos. exp. in office practices &amp; procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
 <br/>
 <br/>
 <ul>
  <li>
   Or equivalent of Minimum Qualifications for Employment noted above.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Skills:
 </strong>
 Customer Service
 <br/>
 <br/>
 <strong>
  Technical Skills:
 </strong>
 Data Entry
 <br/>
 <br/>
 <strong>
  Professional Skills:
 </strong>
 Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication
 <br/>
 <br/>
 <strong>
  Organization
  <br/>
  <br/>
 </strong>
 Medicaid
 <br/>
 <br/>
 <strong>
  Agency Contact Name and Information
  <br/>
  <br/>
 </strong>
 HumanResources@medicaid.ohio.gov
 <br/>
 <br/>
 <strong>
  Unposting Date
  <br/>
  <br/>
 </strong>
 Apr 15, 2026, 10:59:00 PM
 <br/>
 <br/>
 <strong>
  Work Location
  <br/>
  <br/>
 </strong>
 Lazarus 4
 <br/>
 <br/>
 <strong>
  Primary Location
  <br/>
  <br/>
 </strong>
 United States of America-OHIO-Franklin County-Columbus
 <br/>
 <br/>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 $22.96/hour
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Part-time
 <br/>
 <br/>
 <strong>
  Work Hours
  <br/>
  <br/>
 </strong>
 8:00 am - 5:00 pm
 <br/>
 <br/>
 <strong>
  Classified Indicator
  <br/>
  <br/>
 </strong>
 Unclassified
 <br/>
 <br/>
 <strong>
  Union
  <br/>
  <br/>
 </strong>
 OCSEA
 <br/>
 <br/>
 <strong>
  Primary Job Skill
  <br/>
  <br/>
 </strong>
 Customer Service
 <br/>
 <br/>
 <strong>
  Technical Skills
  <br/>
  <br/>
 </strong>
 Data Entry
 <br/>
 <br/>
 <strong>
  Professional Skills
  <br/>
  <br/>
 </strong>
 Customer Focus, Listening, Problem Solving, Verbal Communication, Written Communication
 <br/>
 <br/>
 <strong>
  Agency Overview
  <br/>
  <br/>
 </strong>
 <strong>
  THIS POSITION IS INTERMITTENT &amp; IS NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.
  <br/>
  <br/>
 </strong>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine&rsquo;s agenda for Ohio&rsquo;s future. To ensure Ohio is &ldquo;the best place to live, work, raise and family and start a business,&rdquo; we must have strong schools, a great quality of life, and compassion for those who need our help.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Ohio Department of Medicaid plays a unique and necessary role in supporting the governor&rsquo;s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:
 <br/>
 <br/>
 <ul>
  <li>
   Delivering a personalized care experience to more than three million people served.
  </li>
  <li>
   Improving care for children and adults with complex behavioral health needs.
  </li>
  <li>
   Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
  </li>
  <li>
   Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
  </li>
  <li>
   Ensuring financial transparency and operational accountability across all Medicaid programs and services.
  </li>
 </ul>
</div>


Customer Service Assistant 2 - Intermittent (Multiple Positions)

Kennebunk Savings

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values– Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.
<br><br>
<b>Scope of Work:</b><br>
The individual in this role will be highly proficient in processing transactions, may open new accounts, completes more complex customer requests and provides problem resolution. This individual may be responsible for the daily operation of the vault cash and/or oversee end of day processing activities. They will be knowledgeable of our company’s products and services to effectively meet the customer’s needs and provide a superior level of customer service.
<br><br>
<b>Essential Functions (3):</b><br>
<ul>
<li>Transaction Processing & Cash Handling - Process a variety of transactions accurately and efficiently, which may include deposits, withdrawals, loan payments, check cashing, accurately verifies incoming / outgoing cash, including daily balancing of cash drawer and vaults. May also serve as vault custodian, responsible for the daily operation of the main cash vault.</li>
<li>Customer Experience – Displays the following attributes: projects a positive image, friendly, outgoing, professional, courteous, resolves problems quickly and efficiently, and is respectful to customers.</li>
<li>Product Knowledge and/or Sales – Maintains a working knowledge of company products and services in order to communicate effectively with customers. Proficient in using a variety of systems and software applications. May open new accounts, complete complex account maintenance requests and provide qualified referrals to other business lines. Meets assigned sales/referral goals if applicable.</li>
</ul>
<b>Other Duties & Responsibilities:</b><br>
<ul>
<li>Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer</li>
<li>Understands, supports and adheres to organizational policies and procedures</li>
<li>Consistently emphasizes the importance of teamwork in the department and company at large</li>
<li>Responsible for keeping abreast of company news and information</li>
<li>Responsible for completing required training and policy review</li>
<li>May serve on various committees</li>
<li>Willingness to take on additional tasks and duties</li>
</ul>
<b>Certifications &Licenses Required:</b><br>
<ul>
<li>N/A</li>
</ul>
<b>Desired Knowledge, Skills & Abilities:</b><br>
<ul>
<li>Displays high level of regard for trust and confidentiality</li>
<li>Working knowledge of Microsoft Office Products</li>
<li>Displays strong written and verbal communication skills</li>
<li>Displays strong organization skills and the ability to multi-task to meet established deadlines</li>
<li>Demonstrates a high level of accuracy and attention to detail</li>
<li>Effectively uses analytical skills to solve technical, as well as, non-technical problems</li>
<li>Prior knowledge of banking regulations is preferred</li>
<li>Ability to adapt to change</li>
</ul>
<b>Desired Job Experience:</b><br>
<ul>
<li>1-2 years of related experience in financial services</li>
<li>Experience in a professional, service focused and fast-paced environment</li>
</ul>
<b>Desired Education:</b><br>
<ul>
<li>High school or General Education Diploma</li>
</ul>
<b>Working Conditions & Minimum Physical Requirements:</b><br>
<ul>
<li>Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards</li>
<li>Dexterity of hands and fingers to operate a computer and other office equipment</li>
<li>Lifting and moving of moderately heavy objects on occasion</li>
<li>Standing for extended periods of time</li>
</ul>
External and internal applicants, as well as position incumbents who become disable as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
<br><br>
Last Updated 04/29/2022

Customer Service Assistant II (Teller)

Fairfax County Government

<div><div><div><div><div><b>Salary</b><div>
</div></div></div><div><div>$49,589.49 - $82,649.01 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>RESTON (EF08), VA</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>FT Hourly W BN</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>26-00530</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Reston Community Center</div>
</div></div><div><div><div><b>Opening Date</b></div>
</div><div><div>04/11/2026</div>
</div></div></div><div><div><div><div><b>Closing Date</b></div>
</div><div><div>4/17/2026 11:59 PM Eastern</div>
</div></div><div><div><div><b>Pay Grade</b></div>
</div><div><div>S17</div>
</div></div></div><div><div><div><div><b>Posting Type</b></div>
</div><div><div>Open to General Public</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Job Announcement</b></h2></div>
<div><p>This position oversees the daily operations of RCC&rsquo;s customer service functions, ensuring adherence to established policies, procedures, and service standards. Manages customer service desk activities, oversees patron interaction with the registration system, and resolves complex or non routine issues requiring interpretation of RCC policies. Employees in this position are required to actively participate in the Attendant On Duty (AOD) system to ensure the safety and well-being of both staff and patrons.<br>
<br>
Duties include maintaining and troubleshooting assigned areas of the RecTrac database, conducting administrative analysis, preparing daily operational communications, and coordinating the onboarding and orientation of new customer service staff. Administers the processing of refunds, cancellations, waitlists, and fee waiver applications in compliance with RCC guidelines, ensuring accurate documentation, reconciliation, and reporting while recommending program improvements as needed. Provides direct supervision to a team of full time and part time Customer Service Representatives, supporting recruitment, hiring, coaching, performance management, and payroll activities in coordination with the Customer Relations Director. Through effective oversight, documentation, and operational coordination, ensures the efficient delivery of customer service functions and supports RCC&rsquo;s mission of providing responsive, equitable service to the community.<br>
<br>
<b>Note: </b>This is a full-time, 40-hour per week position. The assigned functional areas of the position are general administrative support and customer service/front desk support.</p></div>
<div><h2 class="jobSectionHeader"><b>Illustrative Duties</b></h2></div>
<div><p><i>(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)</i><br>
<br>
<i>General Financial Duties</i></p><br>
<ul><li>
Recommends changes to agency/work unit administrative policies, procedures and methods;</li><li>
Uses existing spreadsheets and databases to interpret and organize resource information;</li><li>
Provides customized reports to analysts or others in the unit.</li></ul><i>
Accounting</i><ul><li>
Supervises staff performing clerical accounting duties at the Asst. II and III levels;</li><li>
Resolves problems by performing qualitative review of individual cases;</li></ul><i>
Communication</i><ul><li>
Independently composes original correspondence (e.g., preparation of replies to non-technical requests) for the executive/work unit head's review and signature;</li><li>
Coordinates data collection and provides information to others including executive/work unit head;</li><li>
Explains policies of the functional area (e.g., purchasing, travel, and leave).</li></ul><i>
Office Management</i><ul><li>
Performs/supervises several administrative functions (e.g., records management, reception);</li><li>
Manages a small work unit;</li><li>
Analyzes short-term administrative needs of the unit (e.g., status of supplies and equipment, determining if work order is needed);</li><li>
Notifies relevant individuals of work progress and inquires as to its status.</li></ul><i>
General Administrative</i><ul><li>
Develops filing systems (paper and/or electronic);</li><li>
Develops internal mailing processes and procedures;</li><li>
Prepares non-routine responses to correspondence;</li><li>
May supervise general administrative functions.</li></ul><i>
Receptionist/Public Contact</i><ul><li>
Oversees or resolves non-routine/difficult situations based on knowledge and interpretation of established policies &amp; procedures;</li><li>
Interprets county rules &amp; regulations to employees, management, and the public using discretion as to proper application.</li></ul><i>
Word Processing/Typing</i><ul><li>
Develops macros;</li><li>
Serves as unit expert or lead over other clerical/administrative positions.</li></ul><i>
Information Systems/Software</i><ul><li>
Develops macros;</li><li>
Creates and maintains databases;</li><li>
Generates unique reports;</li><li>
Creates complex spreadsheets for work unit;</li><li>
Diagnoses and resolves simple software/hardware problems;</li><li>
May supervise.</li></ul><i>
Payroll</i><ul><li>
Prepares and/or supervises preparation of complex payroll (e.g., shift differential, overtime, multiple grants, 56 hour workweek, FLSA).</li><li>
Researches payroll issues (e.g., overtime, leave hours).</li><li>
Interprets policies &amp; procedures.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Required Knowledge Skills and Abilities</b></h2></div>
<div><p>(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)<br>
<br>
Knowledge and understanding of the programs or activities of the unit served, as well as of the county and departmental administrative guides;<br>
Position may require knowledge of basic principles and methods of a technical or professional field.<br>
<br>
<i>Math Skills</i></p><ul><li>
Basic math skills.</li></ul><i>
Word Processing/Typing</i><ul><li>
Intermediate skills in use of applicable Microsoft Office Word.</li></ul><i>
PC Skills</i><ul><li>
Intermediate skills in the use of applicable Microsoft Office Suite software;</li><li>
Intermediate skills in the use of agency specific software applications.</li></ul><i>
Communication</i><ul><li>
Ability to communicate well through written and oral means.</li></ul><i>
Information Abilities</i><ul><li>
Ability to gather, integrate, and analyze simple data.</li></ul><i>
Interpersonal Abilities</i><ul><li>
Ability to establish and maintain effective working relationships with both external and internal contacts.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Employment Standards</b></h2></div>
<div><p><b>MINIMUM QUALIFICATIONS:</b><br>
Any combination of education, experience and training equivalent to high school graduation and three years of experience providing administrative support in the assigned functional area(s).<br>
<br>
<b>CERTIFICATES AND LICENSES REQUIRED:</b><br>
First Aid/CPR Certifications within 12 months of hire.<br>
<br>
<b>NECESSARY SPECIAL REQUIREMENTS:</b><br>
The appointee to this position will be required to complete a criminal background check and a Child Protective Services Registry check to the satisfaction of the employer.<br>
<br>
<b>PREFERRED QUALIFICATIONS:</b></p><br>
<ul><li>
Two years of front-line administrative and customer service experience supporting staff in a recreational environment.</li><li>
Experience with basic Microsoft Applications and enterprise systems such as SAP (FOCUS), SharePoint, or similar system.</li><li>
One year of experience supervising staff.</li><li>
Two years of experience using recreational software such as RecTrac, Active Net, Civic Rec, or similar system.</li></ul><br>
<b>
PHYSICAL REQUIREMENTS:</b><br>
Duties are generally sedentary and performed in an office environment. Periodically requires the ability to stand for several hours and to lift moderately heavy items, such as boxes of paper weighing up to 50 lbs. Ability to operate keyboard driven equipment, phone and retrieve documents from file cabinet. All duties performed with or without reasonable accommodations.<br>
<br>
<b>SELECTION PROCEDURE:</b><br>
Panel interview and may include exercise.<br>
<br>
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.<br>
<br>
<b>Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.</b><br>
<br>
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.<p>
#LI-LD1</p></div></div></div><p></p>

Customer Relations Assistant Director (Administrative Assistant IV)

Search 10000+ Customer assistant jobs near you this April. New roles added regularly across leading industries. Apply today.