customer assistant

Ice Speak Social

Job Overview We are seeking a friendly and reliable Customer Service Assistant to join our team in Houston. The ideal candidate will be responsible for supporting customers with inquiries, providing accurate information, and assisting with daily administrative and service-related tasks. This entry-level role is perfect for someone who enjoys working with people and is eager to build strong customer service skills.Duties<ul><li>Greet and assist customers in person, by phone, or via email</li><li>Respond to inquiries and provide accurate information about products and services</li><li>Handle customer complaints or issues with professionalism and care</li><li>Maintain customer records and update information as needed</li><li>Assist with processing orders, payments, and account updates</li><li>Coordinate with other departments to resolve customer needs efficiently</li><li>Perform general administrative tasks to support daily operations</li></ul>Experience<ul><li>High school diploma or equivalent required</li><li>Strong communication and interpersonal skills</li><li>Excellent problem solving abilities and attention to detail</li><li>Basic computer skills, including Microsoft Office (Word, Excel, Outlook)</li><li>Previous customer service experience preferred but not required</li><li>Dependable, adaptable, and eager to learn</li></ul>Join us as we strive to provide top-notch service to our customers while fostering a collaborative work environment!Job Type: Full-timePay: $830.14 - $999.74 per weekApplication Question(s):<ul><li>Please can you provide the best contact number and email address to&nbsp;reach&nbsp;you&nbsp;on?</li></ul>Work Location: In person

Customer Service Assistant

Jorofy Private Limited

SIAR digital is HiringWe are looking for a dedicated and experienced Customer Services Assistant Manager to join our dynamic team. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for helping others. As a Customer Service AM, you will be responsible for overseeing the daily operations of the customer support team, ensuring that our customers receive the highest level of service. You will work closely with other departments to resolve customer issues, develop and implement support strategies, and continuously improve our support processes. If you have any experience in E-commerce industry or in Fashion industry and If you are a motivated individual with a commitment to excellence and a desire to make a positive impact, we encourage you to apply.Responsibilities <ul><li>Oversee daily operations of the customer support team.</li><li>Ensure high levels of customer satisfaction through excellent service.</li><li>Develop and implement support strategies and processes.</li><li>Train, mentor, and provide feedback to team members.</li><li>Monitor performance metrics and identify areas for improvement.</li><li>Collaborate with other departments to resolve customer issues.</li><li>Handle escalated customer complaints and provide solutions.</li><li>Maintain up-to-date knowledge of company products and services.</li><li>Prepare and present regular reports on team performance.</li><li>Foster a positive and productive team environment.</li><li>Ensure compliance with company policies and procedures.</li><li>Identify and address training needs within the team.</li><li>Implement and manage customer support tools and technologies.</li><li>Conduct regular team meetings and one-on-one sessions.</li><li>Develop and maintain customer support documentation.</li><li>Assist in the recruitment and onboarding of new team members.</li><li>Stay informed about industry trends and best practices.</li><li>Manage team schedules and workload distribution.</li><li>Coordinate with the quality assurance team to ensure service standards.</li><li>Stay up to date and continuously train existing teams on products, Shipping rates, billing issues, return policies, etc.</li><li>Managing all communication changes for customer support via email, phone, or social media channels such as Facebook or Twitter and WhatsApp.</li><li>Providing customer service and troubleshooting issues with various</li><li>Ecommerce platforms such as Shopify / Internal platform.</li></ul>Requirements- Minimum of 2 years of experience in customer support or a similar role in E-commerce or Fashion industry. - Graduation or Master or other related fields. - In-depth knowledge of eCommerce order management. - Hands-on experience in using MS Excel and other CRM tools.Skills Required<ul><li>Team Management and motivation</li><li>Written and verbal communication skills in both English and Urdu</li><li>Interpersonal skills to manage difficult situations with customers</li><li>Stakeholder management</li><li>Organizational and time management skills</li><li>Consistently task oriented</li></ul>About Us:We are a highly professional eCommerce services company that prides itself inproviding the highest level of turkey solution services to industry-leading brandswithin the fast and luxury fashion sectors as well as cosmetics and gifting.What We Offer -Market Competitive Salary -Career Development and Growth -Healthy and support Work EnvironmentCompany Name SIAR DigitalLocation DHA Phase 1, Karachi, PakistanJob type Full Time (Onsite) Rotational ShiftsApply at careers@siardigital.com sana.badar@siardigital.comJob Type: Full-timePay: Rs70,000.00 - Rs75,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Customer Services- Assistant Manager

Springer Nature

<div>Location: New York &ndash; Hybrid Working
About Springer Nature
Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature.
About the Brand
Scientific American, the oldest continuously published magazine in the U.S., reaches millions of people each month through its print magazine, app, social media and on ScientificAmerican.com. We publish expert-written opinions and feature stories; news and feature articles by leading journalists; and award-winning graphics, art and multimedia. Visit scientificamerican.com and follow @ScientificAmerican / @Sciam
Scientific American is at a pivotal moment and preparing to advance our marketing strategy, and we're looking for a customer-centric Marketing &amp; Customer Service Assistant to help support our initiatives. This role will help provide outstanding customer support via email. The role reports to the Director of Marketing. This position requires a strong understanding of customer behavior and knowledge of the latest digital marketing tactics.
About the Role
You will be responsible for daily communication via email to help resolve customer inquiries. This role is customer facing as well as cross-functional, working closely alongside the product and technology teams to provide feedback on the customer experience.
You will coordinate day-to-day marketing efforts and customer service initiatives in partnership with external vendors. You&rsquo;ll also be tasked with providing marketing support, including creating emails, writing marketing copy, coordinating marketing collateral, etc.
Role Responsibilities:
<ul><li>Correspond with customers via email and answer their inquiries
</li><li>Deliver insights on customer experience to technology and product teams
</li><li>Manage daily coordination with external vendors
</li><li>Provide marketing support including copy writing, art ideas, and execution of marketing campaigns
</li><li>Ad hoc duties as needed
</li></ul>Experience, Skills &amp; Qualifications:
Essential
<ul><li>Bachelor&rsquo;s degree
</li><li>1-2 years of marketing and/or customer service experience
</li><li>Demonstrated understanding of creating and analyzing marketing campaigns
</li><li>Knowledge of the latest digital marketing strategies
</li><li>Experience working in a fast-paced office environment is preferred
</li><li>Microsoft Office suite; database management
</li><li>Excellent communication skills - both written and verbal
</li><li>A positive attitude in the workplace and a willingness to cooperate with colleagues
</li></ul>Desirable
<ul><li>Knowledge of the publishing industry
</li><li>Experience working with subscription business models
</li><li>Prior customer service working experience
</li></ul>Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:
<ul><li>Medical, Dental and Vision
</li><li>401(k) with company match and contribution
</li><li>Hybrid office working policy, Summer Hours, and paid time off
</li><li>Flexible Spending and Commuter programs
</li><li>Multiple Life insurance options
</li><li>Disability coverage
</li><li>Tuition Assistance
</li><li>Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
</li><li>Employee Assistance Program
</li><li>Family friendly benefits and a variety of employee discounts
</li><li>An array of Employee Social Networks
</li></ul>US Annualized Base Salary Range: $46,000 - $55,000. The salary offer may vary based on work experience, education, skill level and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.
Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf poster.
At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion .
If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.
For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/
#LI-EG1</div>

Marketing & Customer Service Assistant

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171348
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To provide exceptional front-line customer service that enhances the shopping experience for all visitors to the retail center. The role involves welcoming guests, addressing inquiries and concerns, offering accurate information about the mall&rsquo;s services, stores, and promotions, and ensuring that all customer interactions reflect the mall's commitment to service excellence. The customer service staff also supports daily operations by coordinating with internal teams and tenants, contributing to a safe, friendly, and customer-focused environment
 
 
 
 What you will do:
 
 
 
 
 Responsible for:
 
 
 
 
 Customer Service:
 
 
 
 Responsible for delivering exceptional customer service to all visitors, with sensitivity to cultural differences and an understanding of diverse customer expectations.
 
 
 
 Site Knowledge:
 
 
 
 Responsible for developing an in depth understanding of the retail centre to assist to any customer queries
 
 
 
 Mall Collaterals:
 
 
 
 Responsible for maintaining adequate stock of mall collaterals.
 
 
 
 Resolution of Problem:
 
 
 
 Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.
 
 
 
 Coordination:
 
 
 
 Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
 
 
 
 Sales:
 
 
 
 Provide Gift Card and Business Service Suppor
 
 
 
 Management Support:
 
 
 
 Provide support to the inter-departments at DFCM so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions
 
 
 
 Emergency Aid and Response Team Member
 
 :
 
 
 Provide basic level first aid services and emergency assistance to the customer.
 
 
 
 Job Context:
 
 
 
 This role is responsible for delivering a high standard of customer service in a professional, courteous, and efficient manner, reflecting the company's commitment to excellence within the shopping centre industry. As the face of Dubai Festival City Mall, the Customer Service staff will handle all visitor inquiries and assistance with a friendly and solution-oriented approach. The role requires strict adherence to the Customer Service Guidelines and full compliance with all HR policies and procedures.
 
 
 
 Required skills to be successful:
 
 
 
 
 Job-Specific Skills:
 
 
 
 <ul>
 <li>
 Customer Service Excellence
 </li>
 <li>
 Verbal and written communication
 </li>
 <li>
 Problem Solving and Complaint Handling
 </li>
 <li>
 Willing to work on weekends, official holidays and outside the official working hours.
 </li>
 <li>
 POS &amp; Gift Card Handling
 </li>
 <li>
 Team Collaboration
 
 
 </li>
 </ul>
 
 Behavioural Competencies
 
 :
 
 
 <ul>
 <li>
 Friendly, approachable, honest and trustworthy.
 </li>
 <li>
 Adaptation and Flexibility
 </li>
 <li>
 Emotional Resilience
 </li>
 <li>
 Cultural Sensitivitiy
 </li>
 <li>
 Proactive, punctual and reliable.
 </li>
 <li>
 Positive, cheerful mentality and open to work attitude
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 
 Minimum Qualifications and Knowledge:
 
 
 
 <ul>
 <li>
 Graduation in any degree.
 </li>
 <li>
 Fluent in English, preferably in Arabic or any other language would be an advantage.
 
 
 </li>
 </ul>
 
 Minimum Experience:
 
 
 
 <ul>
 <li>
 2 years relevant customer service experience in a shopping Centre or hospitality background preference for front-desk.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Customer Service Assistant I Real Estate I DFC Mall

Atlas Television

Job Title: Customer Service / Production Assistant (English-Arabic Speaker, Female)About the Role: We are looking for a professional, enthusiastic, and well-presented female Customer Service / Production Assistant who is fluent in both English and Arabic. The role involves assisting with production tasks as well as welcoming and supporting guests, ensuring a smooth and professional experience.Key Responsibilities:<ul><li>Welcome and assist guests in a professional and friendly manner</li><li>Provide support to the production team with day-to-day tasks</li><li>Handle customer inquiries and communications in both English and Arabic</li><li>Coordinate and organize schedules as required</li></ul>Requirements:<ul><li>Female candidate</li><li>Fluent in English and Arabic (spoken and written)</li><li>Strong communication and interpersonal skills</li><li>Professional appearance and positive attitude</li><li>Previous experience in customer service or production assistance is an advantage</li></ul>Job Types: Full-time, Permanent, Contract

Customer Service / Production Assistant (English-Arabic Speaker, Female)

Kontempo Digital

Job Title: Virtual Assistant (Remote &ndash; Night Shift, USA Time) Location: Onsite Work Hours: 6:00 PM &ndash; 3:00 AM (USA Time) Location: 111-K Sector k DHA Phase 1 LahoreJob Description:Kontempo Digital is seeking a highly organized and proactive Virtual Assistant to support our operations. This is an onsite position requiring strong communication skills, multitasking abilities, and experience with CRM tools.Key Responsibilities:<ul><li>Conduct cold calling to generate leads and follow up with potential clients.</li><li>Manage and update multiple CRM platforms, including Salesforce and QuickBooks, to track sales and client interactions.</li><li>Schedule and coordinate meetings efficiently.</li><li>Repost content across multiple business platforms.</li><li>Ensure timely completion of assigned tasks.</li><li>Respond promptly and professionally to inquiries.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field (or equivalent qualification).</li><li>Excellent USA accent and strong English communication skills are a must.</li><li>Experience in call centers or a similar customer service role is preferred.</li><li>Ability to work effectively in a night shift (USA time).</li><li>Proficiency in using CRM software and other business tools.</li></ul>Why Join Us?<ul><li>Work with a dynamic and growing team.</li><li>Opportunity to enhance your skills in a professional environment.</li><li>Competitive compensation based on experience and performance</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support Manager/Calling Agent: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Virtual Assistant

The Noor Project

About Us: The Noor Project, through its Noor Technical and Training Institute (NTTI), provides vocational training to empower individuals with practical skills for today&rsquo;s digital economy.We are looking for a knowledgeable and enthusiastic Amazon Virtual Assistant Instructor to train students on managing Amazon seller accounts, e-commerce operations, and digital marketing essentials.Position: Amazon Virtual Assistant InstructorKey Responsibilities:<ul><li>Deliver comprehensive training on Amazon Seller Central management and virtual assistant tasks</li><li>Teach students how to optimize product listings, manage orders, handle customer service, and analyze sales data</li><li>Develop course materials, lesson plans, and assessments aligned with industry best practices</li><li>Guide learners through hands-on projects and real-world scenarios</li><li>Stay updated on the latest Amazon policies, tools, and e-commerce trends</li><li>Provide mentorship and support to students to help them succeed in freelance or professional roles</li></ul>Requirements:<ul><li>Proven experience as an Amazon Virtual Assistant or working in Amazon seller account management</li><li>Prior teaching or training experience preferred</li><li>Strong knowledge of Amazon Seller Central, SEO for listings, and e-commerce workflows</li><li>Excellent communication and presentation skills</li><li>Male Preferred.</li></ul>Location: EME LahoreSalary: 30,000 - 35,000 per month.Job Type: Part-timePay: Rs30,000.00 - Rs35,000.00 per monthExpected hours: 18 per weekWork Location: In person

Amazon Virtual Assistant Instructor

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