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customer care associate

APM Monaco

Who are we?Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle. About the Role: <ul><li>5 months contract (Oct 2025 to Feb 2026)</li><li>Office and home based</li><li>5-day work per week (Monday to Friday)</li><li>Fluent Arabic and English Speaker is a MUST</li></ul> Responsibilities <ul><li>Manage customer calls and request relevant information</li><li>Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries</li><li>Liaise with Logistics, After Sales Service and global boutiques on daily basis</li><li>Follow up the offline store enquiries and complaints</li><li>Other ad-hoc projects assigned by the manager</li></ul> Qualifications <ul><li>Minimum 3 years relevant experiences in customer service/ luxury retail field</li><li>Proficient with MS Office</li><li>Fluent Arabic and English. Any other language will be a bonus.</li><li>Able to work independently with minimal supervision</li><li>Proactive, patient and committed</li><li>Great communication and interpersonal skills</li><li>Immediately available is highly preferred</li></ul>This position is based in Dubai. Why Join APM? <ul><li>Global, Dynamic Team: Diverse and energetic workforce.</li><li>Growth Opportunities: We support your professional development.</li><li>Collaborative Culture: Teamwork and open communication.</li><li>Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.</li></ul>

Temp Customer Care Associate (English and Arabic Speaker)

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172846
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
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 You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service &amp; Complaint Handling
 
 
 <ul>
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 Engage with customers to provide a high level of service and assist with their needs.
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 Address basic customer complaints and escalate issues as needed.
 
 
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 </ul>
 Visual Merchandising &amp; Store Maintenance
 
 
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 Ensure that the store is well-organized and adheres to company visual merchandising standards.
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 Regularly clean and maintain the sales floor to create an inviting shopping environment.
 
 
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 </ul>
 Stock Management &amp; Inventory
 
 
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 Actively participate in receiving new shipments and restocking the store.
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 Help manage inventory and ensure the store is fully stocked.
 
 
 </li>
 </ul>
 Sales Support (Upselling &amp; Cross-selling)
 
 
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 Recommend products to customers based on their needs, focusing on upselling and cross-selling.
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 Stay updated on product information to make informed recommendations.
 
 
 </li>
 </ul>
 Cash Register Operation
 
 
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 Operate the cash register, process transactions, and follow company policies for handling payments.
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 Ensure accurate cash handling and maintain a clean and organized checkout area.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong verbal communication skills.
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 Exceptional customer service skills.
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 Attention to detail for maintaining store standards.
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 Ability to engage in upselling and cross-selling.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Previous experience in customer-facing roles, with a focus on providing excellent service.
 </li>
 <li>
 Strong verbal communication and interpersonal skills to interact with customers effectively.
 </li>
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 Ability to maintain high store standards, both in terms of product organization and cleanliness.
 </li>
 <li>
 Experience in operating cash registers and following cash handling procedures.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Customer Service Associate | Retail | M&S | UAE

Furchild

<div>
 <ul>
 <li>
 Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.
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 Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).
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 Meet and exceed sales targets, contributing to team goals.
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 Leverage customer feedback to improve processes and support the development of Furchild Customer journey.
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 Collaborate with the product team to track responses and contribute to future improvements.
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 Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.
 </li>
 <li>
 Grow your knowledge of pet health, care and wellness to assist customers better.
 </li>
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 Represent Fuchild's values in every interaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.
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 <li>
 Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.
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 Experience using CRM systems and order management platforms.
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 Excellent written and verbal English skills, with keen attention to grammar.
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 An outgoing, confident personality with a knack for building rapport.
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 Highly organised and detail-oriented, able to manage multiple tasks efficiently.
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 Ability to combine excellent service with contributing to sales, upselling, and retention objectives.
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 Flexibility to work weekends and varied shifts in a dynamic environment.
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 Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.
 
 
 </li>
 </ul>
 Additional Information
 
 
 We&rsquo;re not just feeding pets &ndash; we&rsquo;re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you&rsquo;re part of something bigger &ndash; a company that values innovation, customer satisfaction, and most importantly, the health of pets.
 
 
 Our Hiring Process
 
 
 We make the hiring process as straightforward as possible, with the following steps:
 
 
 <ul>
 <li>
 Apply: Submit your application, and our team will review your profile.
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 <li>
 Initial Interview: If your qualifications align, we&rsquo;ll schedule an initial conversation with you.
 </li>
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 Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.
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 Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.
 </li>
 <li>
 Offer: Successful candidates will be contacted with an offer following the completion of the selection process.
 
 
 </li>
 </ul>
 Ready to Join Us?
 
 
 If you&rsquo;re excited about making a difference in the lives of pets and being part of a fun, innovative company, we&rsquo;d love to hear from you!
</div>

Customer Service Associate

Freelancer Rajshree Roy

Job Title: Customer Service Representative (CSR)Location: DubaiDepartment: Customer SupportEmployment Type: Full-time / ContractSalary: AED 3,000 – 4,000 per month Note- Hindi is Compulsory About the RoleWe are looking for a Customer Service Representative to manage customer queries, resolve issues efficiently, and ensure a positive experience across phone, email, and chat channels. Key Responsibilities-Handle customer inquiries promptly and professionally.Resolve complaints or escalate complex issues as needed.Maintain accurate records of all interactions.Coordinate with internal teams for quick problem resolution.Provide feedback to enhance service quality and customer satisfaction.

Customer Service Representative

Optifashion

<div>
 
 We are looking for an experienced and dedicated Customer Service Representative to join our Optifashion team under our Wholesale Division. The ideal candidate will be responsible for delivering excellent customer support, handling inquiries efficiently, and ensuring a smooth and positive customer experience. The role also includes coordination with logistics, suppliers, and freight forwarders to support seamless order processing and delivery.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and in-store channels in a timely and professional manner.
 </li>
 <li>
 Coordinate with internal departments to resolve concerns and ensure customer satisfaction.
 </li>
 <li>
 Maintain accurate customer records and update information in SAP.
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 Prepare reports and track customer orders, complaints, and feedback using Excel.
 </li>
 <li>
 Support the sales team with customer-related concerns and documentation.
 </li>
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 Handle returns, exchanges, and service requests according to company policies.
 </li>
 <li>
 Coordinate logistics activities, including shipment scheduling, tracking, and documentation.
 </li>
 <li>
 Communicate with suppliers and freight forwarders to ensure timely order processing, shipment updates, and delivery follow-ups.
 </li>
 <li>
 Ensure service quality aligned with Optifashion&rsquo;s standards and values.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or any related field
 </li>
 <li>
 Senior-level customer service experience preferred
 </li>
 <li>
 With at least 10 years of relevant experience in a similar customer service role
 </li>
 <li>
 Proficient in SAP
 </li>
 <li>
 Strong skills in Microsoft Excel
 </li>
 <li>
 Excellent English communication skills (Arabic is an advantage)
 </li>
 <li>
 Strong interpersonal skills, problem-solving ability, and customer-focused attitude
 </li>
 <li>
 Ability to work both independently and within a team
 </li>
 </ul>
 
 
 
</div>

Al Ghurair Investment LLC

<ul><li>Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly to ensure a positive customer experience.</li><li>Actively listen to customer needs, empathize with their concerns, and provide tailored solutions that exceed their expectations.</li><li>Work collaboratively with cross-functional teams to address complex customer issues and implement effective solutions.</li><li>Educate customers about product features and services, empowering them to make informed decisions.</li><li>Maintain a thorough understanding of company policies and procedures to provide accurate information to customers.</li></ul>

Customer Service

Eurodiesel Services LLC

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Job Opportunity: Customer Service Representative Position Type: Full-Time Monthly Salary: AED 3,000 &ndash; AED 5,000Customer Service Representative Responsibilities:<ul><li>Maintaining a positive, empathetic and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements:</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>Experience working with customer support.</li></ul>Requirements:<ul><li>Diploma or Bachelor's Degree in Automobile Engineering</li><li>Minimum 2 years of CSR experience in the automotive industry</li><li>Proficiency in English and Hindi</li><li>Immediate joining preferred</li><li>Candidates on visit visa or with cancellation papers are preferred</li></ul>How to Apply:Interested candidates are encouraged to send their CV to: careers@eurodieselservices.netTake this opportunity to be part of a forward-thinking team. Apply now and drive your career forward with Eurodiesel Services!Note: Only shortlisted candidates will be contacted for further steps.Job Type: Full-time

Customer Service Representative for Automobile Industry

Explore 5779+ Customer care associate in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5779 customer care associate jobs IN Dubai United Arab Emirates

Temp Customer Care Associate (English and Arabic Speaker)

Customer Service Associate | Retail | M&S | UAE

Customer Service Associate

Customer Service Representative

Customer Service Representative

Customer Service

Customer Service Representative for Automobile Industry