customer care associate

APM Monaco

Who are we?Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle. About the Role: <ul><li>5 months contract (Oct 2025 to Feb 2026)</li><li>Office and home based</li><li>5-day work per week (Monday to Friday)</li><li>Fluent Arabic and English Speaker is a MUST</li></ul> Responsibilities <ul><li>Manage customer calls and request relevant information</li><li>Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries</li><li>Liaise with Logistics, After Sales Service and global boutiques on daily basis</li><li>Follow up the offline store enquiries and complaints</li><li>Other ad-hoc projects assigned by the manager</li></ul> Qualifications <ul><li>Minimum 3 years relevant experiences in customer service/ luxury retail field</li><li>Proficient with MS Office</li><li>Fluent Arabic and English. Any other language will be a bonus.</li><li>Able to work independently with minimal supervision</li><li>Proactive, patient and committed</li><li>Great communication and interpersonal skills</li><li>Immediately available is highly preferred</li></ul>This position is based in Dubai. Why Join APM? <ul><li>Global, Dynamic Team: Diverse and energetic workforce.</li><li>Growth Opportunities: We support your professional development.</li><li>Collaborative Culture: Teamwork and open communication.</li><li>Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.</li></ul>

Temp Customer Care Associate (English and Arabic Speaker)

Furchild

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 Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.
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 Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).
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 Meet and exceed sales targets, contributing to team goals.
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 Leverage customer feedback to improve processes and support the development of Furchild Customer journey.
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 Collaborate with the product team to track responses and contribute to future improvements.
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 Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.
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 Grow your knowledge of pet health, care and wellness to assist customers better.
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 Represent Fuchild's values in every interaction.
 
 
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 Qualifications
 
 
 
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 Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.
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 Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.
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 Experience using CRM systems and order management platforms.
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 Excellent written and verbal English skills, with keen attention to grammar.
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 An outgoing, confident personality with a knack for building rapport.
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 Highly organised and detail-oriented, able to manage multiple tasks efficiently.
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 Ability to combine excellent service with contributing to sales, upselling, and retention objectives.
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 Flexibility to work weekends and varied shifts in a dynamic environment.
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 Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.
 
 
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 Additional Information
 
 
 We&rsquo;re not just feeding pets &ndash; we&rsquo;re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you&rsquo;re part of something bigger &ndash; a company that values innovation, customer satisfaction, and most importantly, the health of pets.
 
 
 Our Hiring Process
 
 
 We make the hiring process as straightforward as possible, with the following steps:
 
 
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 Apply: Submit your application, and our team will review your profile.
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 Initial Interview: If your qualifications align, we&rsquo;ll schedule an initial conversation with you.
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 Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.
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 Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.
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 Offer: Successful candidates will be contacted with an offer following the completion of the selection process.
 
 
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 Ready to Join Us?
 
 
 If you&rsquo;re excited about making a difference in the lives of pets and being part of a fun, innovative company, we&rsquo;d love to hear from you!
</div>

Customer Service Associate

Next Drop Delivery Services

Job Description: We are looking for a dedicated and professional Customer Service Executive to join our team. The ideal candidate should have strong communication skills and the ability to handle customer inquiries efficiently.Requirements:<ul><li>Minimum 2 years of experience in customer service</li><li>Excellent computer skills (MS Office, email handling, CRM systems)</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and work under pressure</li><li>Female candidates only</li></ul>Key Responsibilities:<ul><li>Handle customer queries via phone, email, and WhatsApp</li><li>Coordinate with internal teams to resolve customer issues</li><li>Maintain accurate customer records and reports</li><li>Ensure high levels of customer satisfaction</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Customer Service

Resumecampus

Overview We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities <ol><li>Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.</li><li>Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.</li><li>Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.</li><li>Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.</li><li>Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.</li><li>Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.</li><li>Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.</li><li>Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.</li></ol> Qualifications <ul><li>High school diploma or equivalent (Bachelor's degree in a related field is a plus).</li><li>Previous experience in a customer support role is preferred but not mandatory.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathetic and patient approach to handling customer inquiries and complaints.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using customer support software and tools.</li><li>Ability to work well in a team and adapt to a fast-paced environment.</li><li>Strong attention to detail and organization.</li></ul> Benefits <ul><li>Competitive salary.</li><li>Health and dental insurance.</li><li>Professional development opportunities.</li><li>Friendly and collaborative work environment.</li><li>Opportunities for career growth within the company.</li></ul> How to Apply If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

Customer Support Officer

Presentail SA

Overview Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Givaudan

Join or sign in to find your next job Join to apply for the Customer Care Representative role at Givaudan2 months ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative role at GivaudanJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. Customer Care Representative - Your future position? We are currently looking for a 'Customer Care Representative' to be based in Dubai. Your main purpose will be to process sales orders from receipt through to shipment and you will act as liaison between the customer, operations and sales team. You will report directly to the Customer Care Manager. This is an open contract role with us for 1 year to start with, working 5 days a week. Your monthly payroll will be processed by a 3rd party partner. Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships. In This Exciting Role, You Will <ul><li>Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines</li><li>Provide support for assigned customers and affiliates to meet order requirements</li><li>Day to day communication with customers, operations and sales</li><li>Interpret and analyse client schedules and prioritise orders</li><li>Resolve issues and handle customer complaints internally and externally</li><li>Confirm pricing, inventory availability and provide ship date information</li><li>Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant</li><li>Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns</li><li>Coordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectations</li><li>Coordinate with planning on information relating to demand planning and stock positions</li><li>Update and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirements</li><li>Provide coverage and support accounts for other team members as necessary</li><li>Properly identify the right communication method based on the sense of urgency and issue</li><li>Identify opportunities for improvements in customer care </li></ul>You? Are you someone who wants to shape your own world? Then join us - and impact your world. Your Professional Profile Includes <ul><li>Minimum High School pr Secondary Education - Associate or University Degree is preferred</li><li>1+ years of experience</li><li>Interpersonal and Communication Skills</li><li>Proven Success in Customer Relationship Management</li><li>Basic Knowledge of SAP or Order Entry Systems</li><li>Basic Inventory Management knowledge</li><li>Microsoft Office Expertise</li><li>Understanding of Incoterms and Shipping Terminology</li><li>Proficiency in English and Arabic </li></ul>Our Benefits <ul><li>A creative team environment that will inspire you.</li><li>Attractive package.</li><li>Excellent opportunities for progressive learning and development. </li></ul>At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Contract</li></ul> Job function <ul><li> Job function Manufacturing</li><li> Industries Manufacturing</li></ul>Referrals increase your chances of interviewing at Givaudan by 2x Sign in to set job alerts for "Customer Care Representative" roles. Guest Experience Expert - Four Points by Sheraton Bur Dubai Cafe Assistant/ Customer Service Associate Retail Marks & Spencer UAE Customer Care Support (Internship)- Dubai, UAE Customer Service Specialist (Coffee Specialist - CRC), Temp contract Dubai, Dubai, United Arab Emirates 11 hours ago Customer Service & Administrative Assistant Customer Service Representative/ Call Center Representative- Emiratisation We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Care Representative

HOSS Kitchen LLC

Designation: Sales AssociateCompany Name: The Laundry HubLocation: DubaiSalary- AED 3000+ Bonus + Comission MonthlyBenefits: Salary + Commission - Visa and Medical InsuranceDuty Hours: 11 hours+1 hour break - Monthly 4 off daysFreshers are welcome with Good Communication and presentable skills !!!!!Job Overview:The Laundry Hub is a reputable and customer-focused laundry service provider in Dubai, dedicated to delivering high-quality laundry care with a commitment to customer satisfaction. We are looking for a motivated and friendly Retail Counter Staff member to join our team, helping to create a welcoming environment and ensuring a seamless experience for our customers.Key Responsibilities:1. Customer Service<ul><li>Greet customers warmly and assist them with the drop-off and pick-up of laundry items.</li><li>Address customer inquiries, assess their needs, and provide solutions to meet their requirements.</li><li>Promote our services to customers, encouraging upsells and additional services where appropriate.</li><li>Strive to increase 5-star Google reviews and overall customer satisfaction.</li></ul>2. Operations and Sales<ul><li>Receive and process payments accurately for laundry services.</li><li>Sort and inspect incoming laundry items to ensure quality standards are met.</li><li>Increase overall shop sales by providing personalised service and upselling relevant products and services.</li><li>Gather customer feedback for improvement and communicate it with the operations team.</li></ul>3. Shop Maintenance<ul><li>Maintain a clean, organized, and well-presented workspace to enhance the customer experience.</li><li>Handle minor repairs and take necessary actions to prevent damage to items.</li><li>Report any potential security issues or store-related concerns to management promptly.</li></ul>4. Store Procedures<ul><li>Assist with opening and closing procedures, ensuring the store is prepared for daily operations.</li><li>Take responsibility for problem-solving and resolving any issues that arise at the counter.</li></ul>Requirements:<ul><li>Proven experience in retail or customer service, preferably in the fashion or laundry sector.</li><li>Excellent communication and interpersonal skills.</li><li>A proactive approach to meeting customer needs and providing quality service.</li><li>Ability to handle multiple tasks efficiently in a fast-paced environment.</li><li>Basic knowledge of payment processing and cash handling and POS software</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED3,100.00 per month

Sales Associate

Explore 2608+ Customer care associate in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.