customer care executive e commerce ksa

L'Oréal

<div>Hello, we&rsquo;re L&rsquo;Or&eacute;al, we're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.<h3 class="jobSectionHeader">
A Day in the Life</h3>
As a Customer Care Executive for E-Commerce in our Operations team, you will be the primary point of contact for our online customers, ensuring a seamless and positive experience from order to delivery. You will play a crucial role in building trust and loyalty by providing exceptional support and resolving inquiries efficiently.
In this role, you will:<ul><li>
Manage the end-to-end order process for our e-commerce channels, ensuring accuracy and timeliness.</li><li>
Serve as the vital link between our customers, supply chain, and e-commerce teams to handle inquiries, returns, and resolve any issues.</li><li>
Monitor and analyze customer feedback to identify trends and contribute to the continuous improvement of our services and processes.</li><li>
Collaborate with key accounts and internal teams to support the growth of our e-commerce business and uphold our standards of service excellence.</li></ul><h3 class="jobSectionHeader"> 
We Are Looking For</h3>
We are looking for a proactive and solution-oriented individual who is dedicated to providing outstanding customer service. You are a great communicator with a talent for managing complexity and turning challenges into opportunities for improvement. The ideal candidate has:<ul><li>
A Bachelor&rsquo;s degree in a related field.</li><li>
Excellent written and verbal communication skills in both Arabic and English.</li><li>
Strong problem-solving abilities and a consumer-centric mindset.</li><li>
The ability to work collaboratively in a fast-paced environment.</li><li>
An organized and detail-oriented approach to managing tasks and projects.</li></ul><h3 class="jobSectionHeader"> 
What&rsquo;s In It For You</h3><ul><li>
A place for you to leave your comfort zone and grow beyond your potential (here, you&rsquo;ll be encouraged to try new things and take risks!)</li><li>
Real responsibility from day 1, there&rsquo;s no sitting on the sidelines at L&rsquo;Or&eacute;al</li><li>
An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!</li><li>
A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference</li></ul><h3 class="jobSectionHeader"> 
Who We Are</h3>
L&rsquo;Or&eacute;al is present in 150 markets on five continents. For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to &lsquo;Create beauty that moves the world&rsquo;; it is now the industry world leader with &euro;42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone &amp; our planet.
Our daring Operations team of thousands of exceptional minds don&rsquo;t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.
We&rsquo;re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual&rsquo;s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.</div>

Customer Care Executive E-Commerce KSA

Aquat Food Industries - أقوات للصناعات الغذائية

<div>
 
 Job Title: E-Commerce &amp; B2B Sales and Sourcing Specialist
 
 
 
 
 
 Location: Jeddah, Saudi Arabia
 
 
 Job Type: Full-Time
 
 
 Department: Sales / Procurement / E-commerce
 
 
 Reports To: Department Head
 
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 We are seeking a dynamic and results-driven E-Commerce &amp; B2B Sales and Sourcing Specialist to manage and grow our online B2B sales channels, source quality products or suppliers, and drive purchasing efficiency. This role is ideal for someone with a hybrid skill set in e-commerce operations, sourcing, B2B relationship management, and procurement.
 
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 E-Commerce &amp; B2B Sales:
 
 
 
 
 
 Manage and optimize B2B e-commerce platforms (e.g., Alibaba, Amazon Business, Shopify, etc.)
 
 
 
 
 
 Develop and implement strategies to increase online B2B sales and customer retention.
 
 
 
 
 
 Handle inquiries, quotations, and negotiations with business clients.
 
 
 
 
 
 Collaborate with the marketing team to create product listings, promotions, and campaigns.
 
 
 
 
 
 Monitor analytics to track traffic, conversions, and performance KPIs.
 
 
 
 
 
 Build and maintain strong relationships with wholesale and B2B customers.
 
 
 
 
 
 
 
 
 Sourcing &amp; Procurement:
 
 
 
 
 
 Identify and evaluate suppliers locally and internationally based on cost, quality, and delivery time.
 
 
 
 
 
 Negotiate pricing, payment terms, and contracts with vendors.
 
 
 
 
 
 Manage the full purchasing cycle from RFQ to PO issuance and delivery tracking.
 
 
 
 
 
 Conduct supplier audits and quality control checks as needed.
 
 
 
 
 
 Monitor inventory levels and coordinate with logistics/warehouse teams.
 
 
 
 
 
 Maintain up-to-date records of procurement activities and vendor databases.
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 Bachelor&rsquo;s degree in Business, Supply Chain, E-Commerce, or related field.
 
 
 
 
 
 2&ndash;5 years of experience in e-commerce, B2B sales, or sourcing/purchasing.
 
 
 
 
 
 Experience with platforms like Alibaba, Amazon Business, Shopify, or ERP systems (SAP, NetSuite, etc.)
 
 
 
 
 
 Strong negotiation, communication, and relationship-building skills.
 
 
 
 
 
 Analytical mindset with attention to detail and problem-solving ability.
 
 
 
 
 
 Proficiency in MS Office, Excel, and e-commerce tools.
 
 
 
 
 
 Knowledge of international trade and import/export procedures is a plus.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Preferred Skills:
 
 
 
 
 
 Multilingual abilities (Arabic, English, and other trade-relevant languages).
 
 
 
 
 
 Experience in specific industries (e.g., electronics, industrial goods, textiles).
 
 
 
 
 
 Familiarity with digital marketing and SEO for B2B platforms.
 
 
 
</div>

E-commerce Specialist

SALLA

<div>Salla the leading SaaS e-commerce enabler in the region, is seeking a highly qualified individual to join our team as a Product Manager (Payment).
In this role, you will be responsible for overseeing the development and execution of Salla's Payment products, As the Product
Manager (Payment), you will be instrumental in guiding our company towards continued success in the ever-evolving e-commerce landscape .
Responsibilities
Drive the creation of new payment products, from ideation to go-to market strategies.
Analyze and optimize payment processes within the platform to ensure seamless experience.
Work closely with the product and finance teams to ensure the platform meets the evolving needs of merchants and customers needs.
Collaborate with the development team to ensure seamless integration of PSPs into Salla's platform, enhancing the overall
payment experience.
Stay informed about the latest updates, regulations, and compliance requirements related to PSPs in the e-commerce industry.
Evaluate and compare various payment method to recommend the best options for merchants based on their needs and the specific markets they serve.
Develop detailed product roadmaps for the payment product line.
Collaborate with and leading cross-functional teams including engineering, sales, and marketing to ensure successful product
delivery.
Determine go-to-market strategies for products, and lead product launches.
Manage the development of all product-related content including user guides, training materials, and product messaging.
Analyze market trends, competitive products, and other industry indicators to identify opportunities for innovation and growth.
Communicate product strategy and progress to the executive team on a regular basis
Conduct competitive analysis and market research to validate product features and make informed decisions.
Define and measure key product metrics to monitor product success and drive ongoing improvements.
Manage the product lifecycle from ideation to launch and post-launch analysis.
Establish and evangelize best practices for product management across the organization.
Lead and mentor a team of product managers and collaborate with external stakeholders to drive product adoption.
Requirements<ul>
<li>Bachelor's Degree in Computer Science, Engineering, or related field.</li>
<li>2-4+ years of experience in product management or related roles.</li>
<li>Experience with e-commerce and payment solutions.</li>
<li>Proven track record of success in developing and launching products that meet revenue and profit goals</li>
<li>Proven track record of leadership and collaboration across cross-functional teams.</li>
</ul>Product Managers
Engineering Teams
Commercial Teams (Sales, Marketing, Partnership)<ul>
<li>Excellent leadership, decision-making, and communication skills</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to work independently and manage multiple initiatives simultaneously.</li>
<li>Experience with Agile methodology and product development frameworks.</li>
<li>Strong Ability for Innovation, Coming up with Original Ideas that disrupt markets Criteria</li>
<li>Strong ability to come up with new innovations ( a proven track record of that )</li></ul></div>

Product Manager | Payment

Index Lights

Job SummaryThe Online Store Specialist is responsible for establishing, managing, and growing the company&rsquo;s online sales presence across all digital channels. The role owns the end-to-end operation of online marketplaces and platforms, including channel setup, product listings, daily operations, customer experience, and basic digital marketing and SEO optimization to support sales growth.The initial focus of the role is to build and launch the company&rsquo;s online presence, followed by ongoing operational management, visibility optimization, and sales growth across all assigned channels.Location: Jeddah, Saudi ArabiaKey Responsibilities<ul><li>Establish and manage the company&rsquo;s online sales presence across all assigned channels, including Amazon, Noon, Trendyol, Haraj, and any additional platforms.</li><li>Set up, configure, and maintain seller accounts, storefronts, and brand profiles on each platform.</li><li>Create, upload, and manage product listings, ensuring accurate content, pricing, images, and compliance with platform policies.</li><li>Optimize product listings for search visibility (SEO) within marketplaces and owned platforms using relevant keywords, titles, and descriptions.</li><li>Support basic digital marketing activities, including marketplace promotions, sponsored listings, campaigns, and coordination with marketing teams when required.</li><li>Manage daily online operations, including order processing, returns, cancellations, and customer communications.</li><li>Coordinate with warehouse, logistics, finance, and marketing teams to ensure smooth fulfillment and accurate inventory across channels.</li><li>Monitor inventory levels, pricing, promotions, competitor activity, and online trends, and recommend necessary actions.</li><li>Ensure high customer satisfaction by managing inquiries, reviews, disputes, and seller performance metrics.</li><li>Track performance across all channels, including sales, traffic, conversion, and campaign results, and prepare regular reports with improvement recommendations.</li></ul>Required Skills &amp; Qualifications<ul><li>Experience managing online marketplaces or e-commerce platforms.</li><li>Working knowledge of SEO principles, marketplace search optimization, and online product visibility.</li><li>Basic understanding of digital marketing tools, promotions, and sponsored listings within marketplaces.</li><li>Strong understanding of e-commerce operations and marketplace policies.</li><li>Ability to manage multiple sales channels simultaneously.</li><li>Strong organizational, analytical, and communication skills.</li><li>Ability to work independently and take full ownership of online channels.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>We must fill this position urgently. Can you start immediately?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>online marketplaces or e-commerce platforms: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Jeddah (Required)</li></ul>Work Location: In person

Online Store Specialist / E-Commerce Channel Manager

Intelligent iOud Co.

The Accounts Executive &ndash; Logistics will be responsible for managing and expanding relationships with major FMCG and last-mile clients. The role focuses on ensuring operational excellence, customer satisfaction, and business growth through effective coordination between logistics, warehousing, and delivery functions.Key Responsibilities:<ul><li>Serve as the primary point of contact for key FMCG and last-mile clients.</li><li>Develop and maintain strong, long-term relationships to ensure client satisfaction and retention.</li><li>Understand client logistics needs and provide tailored warehousing and distribution solutions.</li><li>Coordinate with warehouse, transportation, and delivery teams to ensure seamless execution of client requirements.</li><li>Monitor service performance (on-time delivery, order accuracy, fulfillment rate) and resolve operational issues proactively.</li><li>Track and report on account performance, KPIs, and service levels.</li><li>Conduct periodic business reviews with clients to discuss performance, challenges, and improvement opportunities.</li><li>Identify upselling and cross-selling opportunities within existing accounts.</li><li>Support the development of proposals, quotations, and service agreements for new and existing clients.</li><li>Collaborate with internal teams to enhance processes related to warehousing, last-mile delivery, and customer support.</li><li>Recommend technology and system improvements to optimize client operations.</li><li>Ensure adherence to company policies, client SLAs, and regulatory requirements.</li><li>Maintain accurate records of contracts, billing, and client correspondence.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Logistics, Supply Chain Management, Business Administration, or a related field.</li><li>3&ndash;6 years of experience in key account management within logistics, FMCG distribution, or last-mile operations.</li><li>Strong understanding of warehousing, distribution, and fulfillment processes.</li><li>Excellent communication, negotiation, and client relationship management skills.</li><li>Proficiency in MS Office, WMS, and TMS platforms.</li><li>Analytical mindset with the ability to manage multiple accounts and meet tight deadlines.</li><li>Fluent in Arabic.</li><li>Must have a car &amp; valid KSA driving license.</li></ul>Job Type: Full-timePay: ﷼8,000.00 - ﷼15,000.00 per monthApplication Question(s):<ul><li>What's your salary expectation?</li></ul>Experience:<ul><li>Logistics / warehousing : 1 year (Preferred)</li></ul>Language:<ul><li>Arabic fluently (Required)</li></ul>Location:<ul><li>Jeddah (Required)</li></ul>

Key Accounts Specialist (Logistics)

Galderma

<div><div>Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.</div><div></div><div> 
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.</div><div></div><div> 
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.</div><div>
Medical Representative</div><div>
KSA, Riyadh</div><div></div><div>
Job Description</div><div>
Medical Representative is responsible for meeting HCPs to disseminate scientific and technical information in relation to Galderma products to support HCP in meeting patient needs.</div><div> 
Job Responsibilities</div><ul><li><div>
Provide scientific information on Galderma products and conduct science-based product messages where the product could support HCP in meeting patient needs.</div></li><li><div>
Provide a broader range of content on the therapeutic area to health care providers</div></li><li><div>
Support health care providers onboarding into Galderma's online scientific platforms (e.g., GAIN Connect).</div></li><li><div>
Conduct market research on the therapeutic area across health care providers</div></li><li><div>
Engage healthcare professionals in dialogue about approved indications and product efficacy/safety profiles to support on-label prescribing for appropriate patients.</div></li><li><div>
Acts as key POC for seamless (compliant) reactive-only connection to Galderma SMEs and resources.</div></li><li><div>
Orchestrate ideal patient experience through relevant content selection based on knowledge of customer preferences.</div></li><li><div>
Develop and maintain in-depth knowledge of market, demographic, and managed markets information relative to assigned territory.</div></li><li><div>
Comply with all regulations regarding interactions with healthcare professionals, distribution of samples, etc.</div></li><li><div>
Ensures excellent medical knowledge related to his/her disease area and product.</div></li></ul><div></div><div>
Minimum Requirements</div><ul><li><div>
Bachelor's Degree (science/ pharmacy) or equivalent experience/qualification</div></li><li><div>
 Licensed pharmacist- eligible to practice in KSA</div></li><li><div>
Saudi National is mandatory</div></li><li><div>
English fluency and Arabic speaking is mandatory</div></li></ul><div></div><div><div>
Galderma is the world's largest independent dermatology company, present in approximately 100 countries. Since our inception in 1981, we have been driven by a complete dedication to dermatology. We deliver an innovative, science-based portfolio of sophisticated brands and services across Aesthetics, Consumer Care and Prescription Medicine. Focused on the needs of consumers and patients, we work in partnership with healthcare professionals to ensure superior outcomes. Because we understand that the skin we're in shapes our life stories, we are advancing dermatology for every skin story. For more information, please visit our website: <div>https://www.galderma.com/careers</div></div></div></div>

Medical Representative - Riyadh

Florose

<div>
 
 
 
 Pricing &amp; Revenue Strategy Lead
 
 
 
 
 
 (Flowers &amp; Gifting | E-commerce | Marketplace)
 
 
 
 
 
 Role Summary
 
 
 
 
 Florose is seeking a
 
 Pricing &amp; Revenue Strategy Lead
 
 to design, own, and optimize our end-to-end pricing strategy across flowers, gifts, and accessories. This role will ensure Florose is competitively positioned, operationally sustainable, and profitably scalable, especially during and post-launch.
 
 
 This is a high-impact role working closely with the
 
 CEO, Product, Operations, and Finance
 
 to balance brand positioning, customer acquisition, and unit economics.
 
 
 
 
 
 
 Why This Role Is Critical Now
 
 
 
 Florose operates in a high-trust, high-emotion category where pricing directly affects:
 
 <ul>
 <li>
 Customer perception vs competitors
 </li>
 <li>
 Conversion and repeat purchase
 </li>
 <li>
 Operational feasibility during peak demand
 </li>
 <li>
 Long-term profitability
 </li>
 </ul>
 
 As we prepare for launch and early scale, we need expert ownership of pricing decisions rather than reactive or intuition-based adjustments.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Pricing Strategy &amp; Framework
 
 
 <ul>
 <li>
 Define the overall pricing philosophy (premium, competitive, hybrid)
 </li>
 <li>
 Design pricing structures for:
 </li>
 <li>
 Flowers (ready vs custom)
 </li>
 <li>
 Gifts &amp; accessories
 </li>
 <li>
 Bundles and occasions
 </li>
 <li>
 Set rules for same-day vs next-day pricing
 </li>
 </ul>
 
 
 
 
 
 2. Competitive &amp; Market Analysis
 
 
 <ul>
 <li>
 Analyze competitor pricing
 </li>
 <li>
 Identify price gaps, opportunities, and risks
 </li>
 <li>
 Recommend where Florose should:
 </li>
 <li>
 Match
 </li>
 <li>
 Undercut
 </li>
 <li>
 Premium-price
 </li>
 </ul>
 
 
 
 
 
 3. Unit Economics &amp; Margin Ownership
 
 
 <ul>
 <li>
 Own contribution margin per order Balance:
 </li>
 <li>
 COGS
 </li>
 <li>
 Assembly time
 </li>
 <li>
 Delivery costs
 </li>
 <li>
 Peak-time operational strain
 </li>
 <li>
 Ensure pricing supports on-time delivery and quality
 </li>
 </ul>
 
 
 
 
 
 4. Launch &amp; Early-Stage Optimization
 
 
 <ul>
 <li>
 Support launch pricing strategy
 </li>
 <li>
 Monitor early performance and recommend adjustments
 </li>
 <li>
 Define guardrails for promotions and discounts
 </li>
 <li>
 Avoid race-to-the-bottom pricing while enabling acquisition
 </li>
 </ul>
 
 
 
 
 
 5. Promotions &amp; Experimentation
 
 
 <ul>
 <li>
 Design promo strategies (launch, retention, peak events)
 </li>
 <li>
 Decide when promotions make sense &mdash; and when they don&rsquo;t
 </li>
 <li>
 Partner with Product on pricing experiments (lightweight A/Bs)
 </li>
 </ul>
 
 
 
 
 
 6. Cross-Functional Collaboration Work closely with
 
 
 <ul>
 <li>
 CEO on positioning and strategic decisions
 </li>
 <li>
 Product on conversion and UX implications
 </li>
 <li>
 Operations on feasibility and SLA impact
 </li>
 <li>
 Finance on margins and forecasting
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like (First 90 Days)
 
 
 <ul>
 <li>
 Clear pricing framework approved by leadership
 </li>
 <li>
 Confident launch pricing aligned with brand and ops
 </li>
 <li>
 Reduced ad-hoc pricing decisions
 </li>
 <li>
 Shared understanding of:
 </li>
 <li>
 Why prices are set the way they are
 </li>
 <li>
 When to adjust vs hold firm
 </li>
 <li>
 Early data-driven recommendations post-launch
 </li>
 </ul>
 
 
 
 
 
 Ideal Background &amp; Experience Required
 
 
 <ul>
 <li>
 7&ndash;10 years experience in pricing, revenue strategy, or commercial analytics
 </li>
 <li>
 Higher degree in accounting
 </li>
 <li>
 Experience in:
 </li>
 <li>
 E-commerce
 </li>
 <li>
 Marketplaces
 </li>
 <li>
 On-demand delivery
 </li>
 <li>
 Retail or consumer brands
 </li>
 <li>
 Strong understanding of:
 </li>
 <li>
 Unit economics
 </li>
 <li>
 Cost-to-serve
 </li>
 <li>
 Demand elasticity
 </li>
 <li>
 Ability to operate in early-stage / fast-moving environments
 </li>
 </ul>
 
 
 
 
 
 Nice to Have Experience in
 
 
 <ul>
 <li>
 Flowers, gifting, or luxury retail
 </li>
 <li>
 MENA markets
 </li>
 <li>
 Experience launching pricing for a new product or market
 </li>
 </ul>
 
 
 
 
 
 Profile We&rsquo;re Looking For This person is
 
 :
 
 <ul>
 <li>
 Analytical but pragmatic
 </li>
 <li>
 Comfortable making decisions with imperfect data
 </li>
 <li>
 Able to balance brand, growth, and operations
 </li>
 <li>
 Trusted advisor to leadership, not just a data provider
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Collaboration
 
 
 <ul>
 <li>
 Reports to:
 
 CEO
 
 </li>
 <li>
 Works closely with:
 </li>
 <li>
 Product Manager
 </li>
 <li>
 Operations Lead
 </li>
 <li>
 Finance
 </li>
 </ul>
 
 
 
 
 
 Why Join Florose
 
 
 <ul>
 <li>
 Opportunity to shape pricing from day one
 </li>
 <li>
 High ownership and visibility
 </li>
 <li>
 Direct impact on customer trust and company success
 </li>
 <li>
 Work on a product where pricing truly matters
 </li>
 </ul>
 
 
 
 
 ⁩
 
</div>

Pricing & Revenue Strategy Lead

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