customer care manager

TITAN COMPANY

<div><div>Job Requirements 
 
Company Name: Titan
Job Title: Customer Care Manager - Communication &amp; Benchmarking
Job Type: Regular/Permanent
Job Category: Jewellery-SMR
Department: Retailing-Tanishq
Location: Bengaluru, Karnataka, India 
Job Requirements
<ul><li>Develop and administer communication channels with Tanishq to manager her non-sale journey with the business.</li><li>
Evolve customer propensity-based resolution mechanism basis identified parameters.</li><li>
Convert negative descriptive GMB ratings and Detractors into formal tickets and pursue closures Run win-back campaigns for no Purple unhappy customers in coordination with the Retail team.</li><li>
Coordinate with L&amp;D and CEEs to cascade resolution incidences with wider relevance with an aim to educate and prevent.</li><li>
Develop customer sensitivity indicators in CRM basis escalations, exceptions, SMT connect etc.</li><li>
Benchmark best practices inside and outside TCL and integrate them in Tanishq Care.</li><li>
Work closely with Complaints' Administrator in developing and rolling out training and induction SOPs.</li></ul> 
If you are a customer-centric individual with a passion for delivering exceptional service, we would love to hear from you. Apply now to join our team at Titan as the Customer Care Manager for our Jewellery-SMR division. 
Work Experience 
 
Education: Bachelor&rsquo;s degree in marketing, Communications, Business Administration, or a related field.
Experience: 5+ years of experience in customer engagement, marketing, or a related role, with at least 2 years in a managerial capacity. 
Required Skills:<ul><li>
Strong analytical skills and experience with data-driven decision-making.</li><li>
Excellent verbal and written communication skills.</li><li>
Proficiency in CRM and marketing automation tools.</li><li>
Ability to work collaboratively across departments and manage multiple projects simultaneously</li></ul></div></div>

Customer Care Manager - Communication & Benchmarking

Kuehne+Nagel

<div><div>The National Sea Logistics Customer Care Manager is responsible for managing and continuously optimizing the Customer Care &amp; Sea Logistics Field sales organization and providing customer excellence across a national scope. He/She drives/supports the Customer Care teams (including Sea Logistics field sales), shares knowledge, best practices, and drives national initiatives to deliver service excellence and (including the usage of Sea Logistics products/tools) and business development.<div><div><div><div>
&lrm;</div>
</div></div><div></div><div><div><h2 class="jobSectionHeader">How you create impact</h2>
</div><div><ul><li>Drive Strategy: Own and implement the Customer Care strategy, aligning with business goals and customer expectations.</li><li>
Collaborate Cross-Functionally: Ensure strong cooperation between Customer Care and Operational Care teams for optimal service delivery.</li><li>
Enhance Customer Experience: Launch and lead national initiatives aimed at improving customer satisfaction and retention.</li><li>
Champion Knowledge Sharing: Facilitate effective communication and knowledge exchange across teams and functions.</li><li>
Optimize Processes: Continuously improve processes and controls to ensure consistent, customer-centric service.</li><li>
Ensure Quality &amp; Compliance: Maintain high data quality standards in line with business processes and systems (BP and CoreLOG).</li><li>
Resolve Challenges: Take ownership of unresolved customer complaints and ensure timely, effective resolution.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What we would like you to bring</h2>
</div><div><ul><li>Proven Leadership: Minimum 5 years of experience managing customer service or logistics teams, with a strong track record of people development.</li><li>
Customer-Centric Mindset: Deep commitment to delivering outstanding customer experiences and building lasting relationships.</li><li>
Strategic Thinker: Ability to develop and execute customer care and business development strategies.</li><li>
Collaborative Communicator: Skilled in cross-functional collaboration and stakeholder engagement.</li><li>
Process Improvement Champion: Experience in driving continuous improvement initiatives and optimizing workflows.</li><li>
Market Knowledge: Strong understanding of Sea Logistics operations and market dynamics.</li><li>
Problem Solver: Proactive in handling customer issues and turning challenges into opportunities.</li><li>
Tech-Savvy: Comfortable working with logistics tools and systems, ensuring data quality and operational efficiency.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What's in it for you</h2>
</div><div><ul><li>At Kuehne + Nagel, you&rsquo;ll be part of a global leader in logistics, working with passionate professionals who are committed to innovation and excellence. We offer a collaborative environment, growth opportunities, and the chance to make a real impact in the logistics industry.</li></ul></div></div></div><div>
Are you passionate about logistics and customer care? Join our dynamic team at Kuehne+Nagel as a National Sea Logistics Customer Care Manager and be part of a global leader in logistics and supply chain management.</div><div>
Elevate your career with us and make a significant impact in the world of air logistics!</div></div></div><div></div>

National Sea Logistics Customer Care Manager

VARUN BEVERAGES LIMITED

<div>
 Managing the Inbound Customer care team
 
 
 Oversee customer care agent team Manage and train Customer care agents Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis Interact with internal customers , responding to their questions and guiding them to the appropriate service On-board new employees and train them based on your expertise and skill set Performance tracking for customer care agents.
 
 
 Should be experienced in handling a team.
 
 
 MIS Analyst
 
 
 Data Collection &amp; Analysis Report Generation Performance Tracking System Improvements Should have Strong Analytical Skill , understanding of database management system ,
 
 
 Problem solving attitude &amp; Attention to details.
 
 
 Preference for Candidate with prior knowledge of SAP .
 
 
 Tech. App Support
 
 
 Front End User / on field users technical support for the MEM Systems , Mobile Applications. Users issue Diagnosis and problem resolution Users Training Familiarity with IT Infrastructure Strong Team coordination Skills Collaboration with internal teams , IT , Vendors Should have Prior experience in App. Support &amp; candidate with degree or diploma in computer application is preferred.
 
 
</div>

Area Manager - Market Equipment

Crane Authentication (NXT)

<div>
 
 As a partner to businesses and governments,
 
 Crane Authentication
 
 offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&amp;D, security design, engineering and data-driven insights. We are an integral part of
 
 Crane NXT
 
 , a c$2 billion dollar business with over 5,000 associates
 
 
 
 
 
 
 Summary
 
 :
 
 
 The role includes trending of incidents, supporting the investigation into root cause, and analysis of reports. Quality review for tickets and CC staff as well as performing analysis and report innovation is integral for success within the role. A high level of professionalism
 
 
 is also paramount.
 
 
 
 
 
 
 DIMENSIONS AND REPORTING LINES (number of reports and financial values)
 
 
 
 The Customer Care Team Leads will work closely with the Customer Care Manager to help implement a clearly defined set of processes and quality standards across the customer care team.
 
 
 &bull;The Team Leads will be responsible for overseeing the day-to-day performance of the CC team to ensure that tickets across all contracts are being managed in accordance with the ITIL best practices &amp; processes and the quality measures that are in place. Identifying knowledge gaps that lead to training is an important part of the role.
 
 
 &bull;The Team Leads will offer guidance to the team where required on handling and managing tickets. Quality review and Guidance will also be offered as the team is using Zendesk and the many channels that it offers.
 
 
 &bull;The Team Leads will be integral as the CC team begin to be involved in providing support for corporate IT tickets as well as the service also expands to new contracts and to supporting brand customers.
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 Individual
 
 
 &bull;Provide training, guidance, and assistance to the customer care team on how to handle incidents and service requests as per ITIL standards.
 
 
 &bull;Responsible for reviewing quality checks on ticket resolution and producing trend analysis on ticket lifecycle which will help in proactively identifying potential problems.
 
 
 &bull;Monitor and check the requests and incidents in the Service Management tools for all contracts by assessing impact and urgency.
 
 
 &bull;Ensure all Incidents and service requests are recorded correctly, progressed. with clear updates, and the SLA consistency is maintained.
 
 
 &bull;Monitor call handling performance of the team to ensure the relevant SLA is maintained.
 
 
 &bull;Monitor the performance for handling live chat, as well as other messenger capabilities such as WhatsApp to ensure highest quality of service is offered by the CC agents.
 
 
 &bull;Understand the escalation procedures if an incident has the potential to breach SLA.
 
 
 &bull;Proactively manage updates to the stakeholders with Incident/Request statuses through to resolution and to the customer&rsquo;s satisfaction.
 
 
 &bull;Actively contribute to and support the creation of the knowledge base articles.
 
 
 &bull;Preparation of regular reports as determined by the Customer (daily, weekly, monthly).
 
 
 &bull;Timely response to ad-hoc data/analysis requests, according to business priorities; includes preparation of datasets for further analysis of outputs.
 
 
 &bull;Demonstrates teamwork by supporting and assisting other Team Leads/ Shift leaders as necessary.
 
 
 &bull;Prepare the Customer Care Team shifts schedule.
 
 
 &bull;To always act and behave in a way compliant with all the company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics, and codes of conduct.
 
 
 &bull;To support the behaviour of working as One, sharing best practices, and collaborating with colleagues outside of their own sphere of business.
 
 
 
 
 
 
 Common to all roles
 
 
 
 &bull;To ensure full participation in the performance development review (PDR) process and maintain an up-to-date record of all training and development activities/programs
 
 
 &bull;To always act and behave in a way compliant with all The company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics, and codes of conduct, as it is through living our values that we strengthen the culture of our business and demonstrate our understanding of our Code of Business Principles. Further information on our company values can be found in our &ldquo;Living the Values&rdquo; guidelines
 
 
 
 
 
 
 CAPABILITY (qualifications, experience, and skills)
 
 
 
 Strong customer-service orientation with a confident and enthusiastic approach to work
 
 
 &bull;Excellent listening and questioning skills.
 
 
 &bull;ITIL v4 Foundation
 
 
 &bull;Experience working within an ITIL Service and Support framework (Incident, Service Fulfilment, Problem, Change)
 
 
 &bull;Experience in using an ITIL conformant IT Service Management System tool
 
 
 &bull;(Remedy, Zendesk&hellip;)_
 
 
 &bull;Experience in using data visualization tools such as Power BI, Tableau or similar would be an advantage.
 
 
 &bull;MS Office 365 advanced knowledge.
 
 
 &bull;Basic IT Systems knowledge is desirable.
 
 
 &bull;Able to work to strict policies and Procedures and desire to ensure consistency in approach to all tasks.
 
 
 
 
 
 
 WHAT&rsquo;S IN IT FOR YOU?
 
 
 <ul>
 <li>
 Work for a market leading, established product company.
 </li>
 <li>
 Nice modern offices with great facilities.
 </li>
 <li>
 Health Insurance.
 </li>
 <li>
 24 days holidays plus national holidays.
 </li>
 <li>
 Life Insurance.
 </li>
 </ul>
 
 
 
 
 
 
 Crane Authentication is part of Crane NXT
 
 
 
 
 
 Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
 
 
 
 
 
 
 
 
 We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.
 
 
 
 
 We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we&rsquo;ll be in contact.
 
 
 
 
</div>

Customer Care Lead

Concrete Software Solutions Pvt Ltd

Job Title: Customer Support / Customer Service Manager or Team LeadWork Mode: Work from Office Working Days: Monday to Saturday Working Hours: 9:30 AM &ndash; 6:30 PM Industry: Express Cargo / Logistics / Customer CareRole OverviewWe are looking for experienced Customer support / Customer Service Managers or Team Leads to manage customer support and reporting operations. Each manager/team lead will be responsible for supervising a team of 6+ customer support Executives handling internal and external customer coordination, reporting, and support across branches in South India.Key Responsibilities:<ul><li>Lead and manage a team of 6+ customer support / customer service executives.</li><li>Ensure accurate and timely reporting to internal stakeholders and external customers.</li><li>Coordinate with local branches across South Indian states.</li><li>Monitor daily service performance, issue resolution, and escalations.</li><li>Ensure proper usage and maintenance of WMS (Warehouse Management System).</li><li>Generate and analyze Excel-based customer reports for operational review.</li><li>Maintain high levels of customer satisfaction and internal service standards.</li></ul>Required Skills &amp; Qualifications:<ul><li>Graduate or MBA.</li><li>4 to 5+ years of experience in customer support / customer service operations.</li><li>Prior experience in express cargo, logistics, or customer care industries is a must.</li><li>Excellent communication skills in English, Hindi, Kannada, Tamil, and Telugu.</li><li>Strong leadership and people management skills.</li><li>Advanced Excel proficiency (pivot tables, VLOOKUP, dashboards, etc.).</li><li>Working knowledge of WMS or similar warehouse/logistics management software.</li></ul>Job Type: Full-timePay: &#8377;40,000.00 - &#8377;50,000.00 per monthWork Location: In person

Customer support /Customer Service Manager

A4 Hospital Fertility Centre

Job Description &ndash; Customer Care Executive (CCE)Position: Customer Care Executive (CCE) Department: Front Office / Patient Relations Location: Maternity Hospital Reports to: Front Office Manager / Hospital AdministratorJob Summary:The Customer Care Executive (CCE) is responsible for providing front office and patient support services, ensuring smooth admission, discharge, and query handling for expectant mothers and their families. The role requires excellent communication, empathy, and coordination to deliver a positive patient experience in the maternity hospital.Key Responsibilities:1. Front Office &amp; Reception Duties<ul><li>Greet and assist patients, attendants, and visitors in a courteous manner.</li><li>Handle patient registration, admission, and discharge processes.</li><li>Manage phone calls, inquiries, and appointment scheduling.</li></ul>2. Patient Care Coordination<ul><li>Guide patients and attendants about hospital facilities, packages, and services.</li><li>Coordinate with doctors, nurses, and other departments to ensure seamless service.</li><li>Provide timely updates to families regarding patient status when required.</li></ul>3. Billing &amp; Documentation<ul><li>Support in billing, payment collection, and insurance-related documentation.</li><li>Maintain patient records accurately.</li><li>Assist in preparing admission/discharge summaries (in coordination with medical staff).</li></ul>4. Customer Service &amp; Feedback<ul><li>Address patient/attendant concerns and escalate issues to higher authorities if needed.</li><li>Collect patient feedback and ensure continuous service improvement.</li><li>Provide empathetic and supportive interaction with maternity patients and families.</li></ul>5. Administrative Support<ul><li>Maintain front office cleanliness and professional environment.</li><li>Ensure availability of admission forms, brochures, and information materials.</li><li>Assist in hospital events, health camps, and awareness programs.</li></ul>Qualifications &amp; Requirements:<ul><li>Graduate in any discipline (Hospital Administration/Healthcare preferred).</li><li>Prior experience in healthcare/hospital front office preferred (maternity hospital experience is an added advantage).</li><li>Strong communication skills (English, Tamil/Hindi/regional languages).</li><li>Basic computer knowledge (MS Office, Hospital Management Software).</li><li>Pleasant personality with empathy and patience to handle maternity cases.</li></ul>Key Skills:<ul><li>Patient Relationship Management</li><li>Communication &amp; Interpersonal Skills</li><li>Front Office &amp; Billing Operations</li><li>Multitasking &amp; Time Management</li><li>Problem-Solving &amp; Conflict Handling</li></ul>Job Types: Full-time, PermanentPay: &#8377;18,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Language:<ul><li>Hindi (Required)</li><li>English (Preferred)</li></ul>Work Location: In person

Customer Care Executive

Sigenergy

<div>
 As a Service &amp; Solution Manager you will be responsible for supporting Sigenergy customers during installation, maintenance and repair of devices of the Sigenergy product portfolio. Your aim is to ensure that customers can make optimum use of the products offered and are satisfied with the service. You will also be responsible for organising training events for installers and wholesale partners:
 
 
 
 1. Planning and controlling of service activities
 
 
 
 <ul>
 <li>
 You plan the processes in the service area together with local colleagues and with HQ.
 </li>
 <li>
 You support installers and wholesalers with service enquiries by telephone and e-mail. Your top priority is to provide fast and uncomplicated assistance.
 </li>
 <li>
 If necessary, you will carry out repairs on site or support installers during initial commissioning.
 
 
 
 </li>
 </ul>
 
 2. Customer care
 
 
 
 <ul>
 <li>
 Customer satisfaction is crucial to the success of the company.
 </li>
 <li>
 You communicate directly with customers, identify potential problems and solve them professionally.
 
 
 
 </li>
 </ul>
 
 3. Organising training events
 
 
 
 <ul>
 <li>
 You will organise and lead training sessions for employees, customers and partners both online and face-to-face.
 </li>
 <li>
 Topics may include installation, maintenance, safety guidelines and technical aspects of storage systems and inverters.
 
 
 
 </li>
 </ul>
 
 4. Monitoring and reporting
 
 
 
 <ul>
 <li>
 You will monitor the performance and analyse ongoing processes.
 </li>
 <li>
 KPI help you to recognise potential for improvement.
 </li>
 <li>
 You will prepare reports on what is happening in the service department and share them with your supervisor.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical Engineering, Renewable Energy, or a related field; Master&rsquo;s degree preferred.
 </li>
 <li>
 Minimum of 5 years of experience in the PV solar &amp; ESS industry, with a focus on solution design and project management.
 </li>
 <li>
 Strong technical knowledge of PV solar &amp; ESS systems, including design, installation, and maintenance.
 </li>
 <li>
 Proven experience in customer care, service strategy development, and technical support.
 </li>
 <li>
 Excellent project management skills with a track record of successfully delivering complex projects.
 </li>
 <li>
 Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced, dynamic environment.
 </li>
 <li>
 Proficiency in relevant software tools (e.g., PVsyst, AutoCAD, MS Office).
 </li>
 <li>
 Fluency in English; knowledge of Chinese is a plus.
 </li>
 <li>
 Willingness to travel within the region as required.
 
 </li>
 </ul>
</div>

Service & Solution Manager

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