customer care manager

Arcaris Health Group

Job Overview Arcaris Health Group is seeking a dedicated and compassionate Customer Support Manager to lead our client support team. Based in our New York, New York, United States office, this Full-Time role is pivotal to our mission. At Arcaris Health Group, we believe that every individual deserves to receive high-quality, compassionate home health care. We help our clients navigate the ageing process without feeling overwhelmed and are committed to treating them with respect, dignity, and kindness. The ideal candidate will be a natural leader who can inspire their team to deliver an exceptional standard of service, ensuring our clients and their families feel supported and valued at every stage of their journey with us. Responsibilities * Lead, mentor, and develop the customer support team, fostering a collaborative and positive work environment. * Develop and implement effective customer service policies, procedures, and standards to enhance the client experience. * Handle complex and escalated client enquiries and complaints with empathy, professionalism, and a focus on resolution. * Set clear team objectives and performance metrics, monitoring progress and providing regular feedback and coaching. * Analyse customer interaction data and feedback to identify trends and opportunities for service improvement. * Collaborate with clinical and operational teams to ensure a seamless and integrated approach to client care. * Organise and facilitate ongoing training for the support team to improve their skills and knowledge of our services. * Prepare and present reports on team performance and client satisfaction to senior management. Qualifications * Proven experience in a customer support management or team leadership role. * Exceptional leadership, coaching, and team-building skills. * Outstanding verbal and written communication abilities, with a talent for clear and empathetic interaction. * Strong problem-solving and conflict-resolution skills, with the ability to handle sensitive situations with grace and professionalism. * A genuine passion for helping others and an alignment with our company values of respect, dignity, and kindness. * Proficiency in using CRM software and other customer support tools. * Excellent organisational and time-management skills, with the ability to prioritise tasks effectively. * Experience within the healthcare, social care, or home health care sector is highly desirable. Benefits * A competitive salary and comprehensive benefits package. * Generous paid time off and holiday entitlement. * Opportunities for continuous professional development and career progression. * A supportive and mission-driven company culture dedicated to making a positive impact.

Customer Support Manager

ShareBite

<div>About Sharebite

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 15 million meals.

About This Role

As a Senior Customer Care Lead, your role combines hands-on support for our customers and restaurant partners with ownership of operational initiatives that help our teams scale efficiently. You'll maintain direct involvement in live operations while also helping improve internal processes, documentation, reporting, and product workflows.

This role is split across two key areas: Group Order Operations, where you will manage real-time order execution and client relationships with a high degree of ownership, and Care Team Operations Projects, where you will contribute to a variety of product and process improvement initiatives.

If you thrive in a fast-paced environment, love solving problems at the intersection of operations and innovation, and want to grow into a broader operational role at a mission-driven company, this is the role for you.

What You'll Do
<ul>
<li>Serve as a senior point of contact for Group Order clients and restaurant partners during live order windows, handling real-time issues with urgency and professionalism.</li>
<li>Manage and resolve order escalations and customer complaints, setting the standard for quality and speed across the team.</li>
<li>Respond to inbound support requests, phone, email, and chat, in a fast-paced, time critical manner, modeling best in class support behaviors.</li>
</ul><ul><li>Contribute to project execution alongside the Customer Operations Project Manager &mdash; taking ownership of defined workstreams, tracking deliverables, and coordinating with stakeholders to keep initiatives on schedule.</li>
<li>Own and maintain external-facing knowledge base content, including Help Center articles and chatbot materials, keeping them current, accurate, and reflective of the most common client issues.</li>
<li>Support the scoping, implementation, and ongoing maintenance of third-party tools and systems used by the Care team, from launch through steady-state operations.</li>
<li>Collaborate with Care team leads to identify recurring issues and gaps that would benefit from documentation, process changes, or product feedback.</li>
<li>Surface operational insights and trends from your live ops work to inform product and process improvement efforts.</li>
</ul>
Required Skills &amp; Experience
<ul>
<li>5+ years in a customer support, customer success, or operations role, preferably at a high-growth tech company.</li>
<li>Comfortable reviewing support and operational data, spotting trends, and turning them into actionable insights for product and process decisions.</li>
<li>Excellent phone and written communication skills; you are confident, clear, and professional under pressure.</li>
<li>Strong problem-solving instincts, you can assess a situation quickly, act decisively, and communicate your decisions effectively.</li>
<li>Demonstrated ability to handle escalations and difficult conversations with composure and empathy.</li>
<li>Experience contributing to projects or cross-functional initiatives, with an ability to manage tasks and deadlines independently.</li>
<li>Collaborative and team-oriented, with a track record of going beyond your own role to support others.</li>
</ul>
At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $65,000 - $75,000 per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years &amp; depth of experience, and location.

Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. This is a remote position.<div>
At Sharebite, we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business, Fast Company's Best Workplaces for Innovators, and Inc 5000's Fastest Growing Companies.

Join our team and help bring do-good, feel-good eating to the world.
Sharebite is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@sharebite.com.

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email hr@sharebite.com.</div></div>

Senior Customer Care Lead

Arafat Real Estate

ARAFAT REAL ESTATE L.L.C. is seeking a Customer Relations Manager to oversee client relationships for property leasing and sales in Ajman. This role is responsible for managing client communications, resolving inquiries, and supporting the sales and leasing teams. The position follows a Sunday to Thursday schedule and reports to the General Manager.Key Responsibilities:<ul><li>Serve as the primary point of contact for clients regarding property inquiries, lease agreements, and purchase transactions</li><li>Respond to client questions about property availability, pricing, documentation, and transaction procedures</li><li>Coordinate with sales and leasing agents to track client requests and ensure timely follow-up</li><li>Maintain accurate client records and update contact information in the customer relationship management (CRM) system</li><li>Prepare and send service confirmations, lease renewals, and transaction updates to clients</li><li>Assist clients with documentation requirements including tenancy contracts, property handovers, and ejari registrations</li><li>Resolve routine client concerns and escalate complex issues to the General Manager</li><li>Follow up with clients on pending documentation, payments, or outstanding requirements</li><li>Support the team in organizing property viewings and client meetings as needed</li></ul>Requirements:<ul><li>High school diploma or equivalent; diploma or certificate in Business Administration, Real Estate, or related field is preferred</li><li>Minimum 2 years of experience in customer relations, client coordination, or administrative support, preferably in a real estate, property management, or professional services environment</li><li>Proficiency in Microsoft Office applications including Outlook, Word, and Excel</li><li>Strong written and verbal communication skills in English; proficiency in Arabic is required</li><li>Organizational skills with attention to detail and accuracy</li><li>Ability to manage multiple client requests and prioritize effectively</li><li>Professional demeanor with a client-focused approach</li><li>Familiarity with UAE real estate processes, tenancy contracts, or ejari registration is an advantage</li></ul>Work Location: Ajman, United Arab EmiratesEmployment Type:<ul><li>Full-time</li></ul>How to Apply: Click the Apply Now button to submit your application through Indeed.Pay: AED6,000.00 - AED7,000.00 per monthWork Location: In person

Customer Relations Manager

Five Below

<div>At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go &amp; Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they&rsquo;ll tell you there&rsquo;s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It&rsquo;s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES<ul><li>
Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.</li><li>
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.</li><li>
Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.</li><li>
Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.</li><li>
Responsible for performing store manager duties in their absence.</li><li>
Partners with the store manager to recruit, train, coach, develop and supervise all crew members.</li><li>
Reviews all corporate communications and reacts accordingly.</li><li>
Partners with the entire store leadership team in merchandising procedures and World Recovery.</li><li>
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room</li><li>
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.</li></ul>
QUALIFICATIONS<ul><li>
High School Graduate or equivalent.</li><li>
College experience preferred.</li><li>
Minimum 2 years of management experience</li><li>
Excellent verbal and written communication skills</li><li>
Ability to multi-task</li><li>
Creative thinking</li><li>
Ability to maintain composure under pressure</li></ul>
ESSENTIAL JOB FUNCTIONS<ul><li>
Frequently operate cash register</li><li>
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet</li><li>
Frequently ascend/descend ladders in order to retrieve and put away stock</li><li>
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor</li><li>
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations</li><li>
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise</li><li>
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)</li><li>
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures</li><li>
Must be able to remain in a stationary, upright position for 80% of the time</li></ul>
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered&mdash;check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. 
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$15.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers</div>

Customer Experience Manager - Quakertown PA

American Airlines

<div><div><div><h2 class="jobSectionHeader">Intro</h2></div><div>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</div></div><div><div><h2 class="jobSectionHeader">
Why you'll love this job</h2></div><div><ul><li>
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.</li><li>
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.</li><li>
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.</li><li>
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.</li><li>
This job is a member of the Airports Team within the Customer Experience Division.</li><li>
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you'll do</h2></div></div><div></div><div><div><h2 class="jobSectionHeader">
All you'll need for success</h2></div><div>
Minimum Qualifications- Education &amp; Prior Job Experience<ul><li>
High School diploma or GED equivalency</li></ul>
Preferred Qualifications- Education &amp; Prior Job Experience<ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul>
Skills, Licenses &amp; Certifications<ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action</li><li>
Strong decision-making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement</li><li>
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
</li><li>Applicable valid driver&rsquo;s license as required by local authorities, if applicable
</li><li>Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you'll get</h2></div><div>
Feel free to take advantage of all that American Airlines has to offer:<ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Feel free to be yourself at American</h2></div><div>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 
 
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</div></div></div>

Customer Service Manager, Airport Customer Care

Saudi Credit Information Company - SIMAH

<div>
 
 
 JOB PURPOSE / ROLE:
 
 
 
 Assist in handle, through the call center, the accurate and efficient provision of clarifications on products and management of disputes, in order to increase customer satisfaction and support the public image of SIMAH as neutral party.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Policies, Processes &amp; Procedures
 
 
 <ul>
 <li>
 Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 </ul>
 
 
 
 
 
 Day- to-day operations
 
 
 <ul>
 <li>
 Coordinate the day-to-day operations related to own job to ensure continuity of work.
 </li>
 </ul>
 
 
 
 
 
 Customer Service &ndash; Call Centre
 
 
 <ul>
 <li>
 Coordinate in Provides answers to the inquiries set by phone and other channels on SIMAH&rsquo;s products and services in order to promote and support the public image of SIMAH.
 </li>
 <li>
 Coordinate in Provides explanation and clarification to customers on credit reports, analyzing the different components of the report in order to enable their full understanding and acceptance from the customers.
 </li>
 <li>
 Assist in Handles the accurate and on time provision of first level of technical support to clients (members and customers) on technical issues, while escalates more complex problems to the relevant product channels.
 </li>
 <li>
 Assists in Opens ticket to the customer service system for commercial inquiries and following up on related customer inquiries.
 </li>
 </ul>
 
 
 
 
 
 Disputes Management
 
 
 <ul>
 <li>
 Effectively coordinates in handles and clarifies customer inquiries related to dispute cases.
 </li>
 <li>
 Assists in Escalates all disputes that were not resolved to the Disputes Resolution Officer for further analysis and management so as to support their resolution within then time limits specified in the bylaws.
 </li>
 <li>
 Assists in Gathers all information retrieved from customers and proceeds to their analysis in order to identify trends and proposes actions and initiatives that will support the effectiveness of the products, increase the level of customer satisfaction and support the brand image of SIMAH as a neutral party.
 </li>
 </ul>
 
 
 
 
 
 Consumer Product Promotion
 
 
 <ul>
 <li>
 Assists to promote the consumer products to the market during their communication with clients (inbound calls) and through &ldquo;cold calls&rdquo; (outbound calls), in order to increase their visibility and support the achievement of consumer products sales targets.
 </li>
 </ul>
 
 
 
 
 
 Reporting
 
 
 <ul>
 <li>
 Assists in the preparation of timely and accurate reports of SIMAH to meet company and department requirements, policies, and standards.
 </li>
 </ul>
 
 
 
 
 
 Safety, Quality &amp; Environment
 
 
 <ul>
 <li>
 Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
 </li>
 </ul>
 
 
 
 
 
 Related Assignments
 
 
 <ul>
 <li>
 Performs other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 Bachelor or Diploma in related field.
 
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 0 - 1 years of experience in customer service call center.
 </li>
 </ul>
 
 
 
 
 
 Language:
 
 
 <ul>
 <li>
 English: Advanced.
 </li>
 <li>
 Arabic: Advanced.
 </li>
 </ul>
 
 
 
 
 
 Soft skills &amp;Technical Knowledge areas:
 
 
 <ul>
 <li>
 Very good knowledge of SIMAH&rsquo;s products and services.
 </li>
 <li>
 Experience in call center management and ticketing process.
 </li>
 <li>
 Very good knowledge of the products and practices of the financial sector.
 </li>
 </ul>
 
 
</div>

Customer Care Officer Pool

Al Mahra Opticals

<div>
 
 Manager , Customer Care Executive , Optometrist
 
 
 
 Eyeglasses &amp; Contacts
 
 
 
 Job Id :100055480
 
 
 
 &times;
 
 
 Please enter details to report job
 
 
 Name*
 
 
 Email*
 
 
 Reason to report
 
 
 
 Description
 
 
 
 Al Mahra Opticals, a leading optical retail chain in Qatar, is currently seeking qualified candidates for the following positions:
 
 
 <ul>
 <li>
 Manager
 </li>
 <li>
 Minimum 8 years of relevant experience
 </li>
 <li>
 Customer Care Executive
 </li>
 <li>
 Minimum 2 years of experience
 </li>
 <li>
 Optometrist
 </li>
 <li>
 Minimum 2 years of experience
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Candidates must be currently available in Qatar
 </li>
 <li>
 Valid QID is mandatory
 
 
 </li>
 </ul>
 If You Meet The Above Criteria And Are Interested In Joining Our Team, Please Send Your CV Mentioning The Position You Are Applying For To
 
 
 📧
 
 
 📱 WhatsApp: + 2307
 
 
 We look forward to welcoming talented professionals to our growing team.
 
 
 Basic Details
 
 
 
 Location :
 
 Doha
 
 
 
 Qualification
 
 
 
 
 Posted :
 
 2 months ago
 
 
 
 Job Type :
 
 Full-Time
 
 
 
 Company :
 
 Al Mahra Opticals
 
 
 Eyeglasses &amp; Contacts
 
 
 
 Posted By:
 
 almahra optics
 
 
 The current job you are viewing is either old or expired
 
 
 Kindly look at the
 
 latest jobs
 
 
 
 For the related jobs check below
</div>

Al Mahra Opticals – Hiring in Qatar

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