customer care manager

Seventh Key Gateway Real Estate Development L.L.C

Company: Seventh Key Real Estate Development LLCJob OverviewSeventh Key Real Estate Development LLC is currently seeking an experienced and results-drivenCustomer Service Manager &ndash; Client Excellence to lead the Client ExcellenceDepartment and oversee the complete customer journey across our real estate developments in Dubai.This role is ideal for a professional with solid experience within a Dubai-based real estate developer who possesses a comprehensive understanding of the full property lifecycle from booking and SPA execution through handover and post-handover support. The successful candidate will be a strong leader who is passionate about service standards, operational excellence, and delivering a seamless, high-quality client experience.Key Responsibilities<ul><li>Lead and manage the Client Excellence / Customer Service Department, ensuring</li></ul>exceptional service delivery across all client touchpoints.<ul><li>Oversee the end-to-end customer lifecycle, including booking coordination, SPA follow-ups, payment tracking liaison with Finance, construction updates, handover scheduling, and post-handover support.</li><li>Act as the primary escalation point for complex client concerns, ensuring timely, professional, and solution-oriented resolution.</li><li>Coordinate closely with Sales, Finance, Projects, Handover, and Property Management teams to ensure smooth client communication and operational alignment.</li><li>Develop and implement customer service policies, SOPs, and service standards to enhance operational efficiency and consistency.</li><li>Monitor and manage the CRM system, ensuring accurate documentation, communication logs, compliance tracking, and reporting.</li><li>Track and analyze customer satisfaction metrics, KPIs, response times, and service quality indicators, providing regular reports to senior management.</li><li>Oversee handover readiness processes, ensuring documentation, client communication, inspection coordination, and scheduling are properly managed.</li><li>Supervise coordination during the Defect Liability Period (DLP) and ensure timely follow- ups with relevant internal departments.</li><li>Continuously review and enhance the overall customer journey, identifying opportunities for service improvement and process optimization.</li><li>Train, mentor, and develop the customer service team to foster a strong customer-centric culture and high-performance environment.</li></ul>Requirements<ul><li>Minimum 5+ years of customer service experience, preferably within a Dubai-based real estate development company.</li><li>At least 2&ndash;3 years of experience in a managerial or leadership role.</li><li>Strong understanding of off-plan sales processes, SPA coordination, handover procedures, and client lifecycle management.</li><li>Experience using CRM systems and managing service performance metrics.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Ability to manage multiple projects and client portfolios simultaneously.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Opportunity to lead and shape a growing Client Excellence function</li><li>A professional, structured, and growth-oriented work environment</li><li>Career development opportunities within a dynamic real estate organization</li><li>A leadership team that values innovation, structure, and exceptional customer experience</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Could you please share your previous salary and your expected salary for this role?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service : 5 years (Preferred)</li><li>Real Estate Development: 5 years (Preferred)</li><li>Managerial or Leadership role: 2 years (Preferred)</li></ul>Language:<ul><li>Fluent in English (Arabic is a plus) (Preferred)</li></ul>

Customer Care Manager

Horne Heating & Air Conditioning

<div>Join Our Team as an HVAC Customer Care Manager
You've been leading customer service or call center teams for a few years now, and you know how to keep people motivated, organized, and focused on the customer. You care about doing things the right way, you like improving processes, and you enjoy helping your team grow. If that sounds like you, this could be a great next step.
As our HVAC Customer Care Manager, you'll guide our customer service and dispatch teams, keep daily operations running smoothly, and make sure our customers have a consistently positive experience from the first call to the final follow-up.
What You'll Do
Coach, support, and develop your team so they hit performance goals and continue to grow 
Monitor calls, workflows, and schedules to keep the day running efficiently 
Step in on escalated customer situations and turn them into positive outcomes 
Track and report on KPIs so leadership has a clear view of performance 
Train new team members and provide ongoing feedback and recognition 
Work with other departments to improve processes and remove roadblocks 
Help implement changes and make sure your team understands the why behind them
What Success Looks Like
You bring structure, accountability, and encouragement to your team. You notice what's working, fix what isn't, and communicate clearly so everyone stays aligned. Your team knows what's expected, feels supported, and consistently delivers a strong customer experience.
Schedule and Work Environment
This is an in-office role, Monday through Friday from 8:00 AM to approximately 6:00 PM. You'll be part of the daily operation and available to support your team throughout the day.
Compensation and Benefits
Base salary of $60,000, depending on experience, with additional earning potential 
Performance-based bonus opportunities 
Year-round work stability 
2+ weeks of accrued PTO in your first year 
5 paid holidays plus your birthday off 
Medical, dental, vision, life, and supplemental insurance 
401(k) with 3% full match and partial match on 4-5% 
Ongoing training, coaching, and advancement opportunities 
Quarterly incentives tied to performance goals 
Team events and a collaborative work environment
What We're Looking For
Experience leading customer service, dispatch, or call center teams (ideally 5 or more direct reports) 
Strong phone-based customer service background 
HVAC or home services industry experience 
ServiceTitan experience preferred (at least one year) 
Comfortable tracking performance metrics and holding a team accountable to them 
Proficiency with Microsoft Office 365, including Teams and Excel 
Organized, detail-oriented, and able to manage multiple priorities 
Clear communicator who enjoys coaching and developing people
If you like building strong teams, improving processes, and creating a great experience for both customers and employees, you'll fit right in here.</div>

HVAC Customer Care Manager

Nova IVF Fertility a Unit of Rhea Healthcare Pvt Ltd

Oversee the front office executives in accurate and timely billing for patients to prevent delay in discharge.2. Enable the optimum utilization of infrastructure facilitates.3. Interface with ward nursing staff to coordinate Patients&rsquo; admission and hassle-free transfer4. Oversee the entire discharge cycle from the point of intimation by the respective consultant surgeon till the Patient leaves the center to ensure smooth experience to patients5. Oversee periodic updation of the bill amounts to patients the bill amount in a timely manner.6. Oversee the front office executives in liaising with insurance companies for approval of payments and forcollection of receivables.7. Coordinate with various consultants for all in-patients billing related services and ensure accurate and timelypayouts to respective surgeons, anesthetists etc.8. Address any of the queries or grievances related the patients&rsquo; bills9. Ensure handing over all the relevant documents (discharge summary, investigation reports etc.) to the patients atthe time of discharge10. Prepare roasters for all the reportees to ensure smooth functioning of the billing and front office departmentround the clockJob Type: Full-timePay: ₹25,000.00 - ₹30,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Provident Fund</li></ul>Work Location: In person

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
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 3-5 years of experiance in customer care
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 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
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 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
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 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
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 Follows through on the resolution of all complaints with the concerned department.
 </li>
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 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
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 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
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 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
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 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
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 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
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 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
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 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
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 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
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 Keeps all relevant parties informed of assigned work programs as much as possible.
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 Supports and advises tenants using URC organization's products or services.
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 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Chewy

<div>
 
 Job Description
 
 
 
 At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners &ndash; vets and service providers &ndash; alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That&rsquo;s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
 
 
 
 We are hiring awesome humans, and we hope that includes you!
 
 
 
 Are you looking for more than just a job? At Chewy, you&rsquo;ll find yourself on a career path with other
 
 
 awesome humans, like yourself. You&rsquo;ll be part of a culture that values everything that you do, who
 
 
 you are, and the goals you have set for your career. We want to give you the opportunity to grow,
 
 
 earn competitive pay, and be happy while you do it. Sounds simple, but we love it.
 
 
 
 Our Opportunity
 
 
 
 Chewy is seeking an experienced and visionary
 
 Customer Care Communications Manager II
 
 to lead strategic, high-impact communications across our Customer Care (CC) organization. This role is responsible for developing and delivering comprehensive communication strategies that engage our 24/7 Frontline Team Members, enable Customer Care Leadership, and support high-visibility business initiatives with clarity, consistency, and intention.
 
 
 We are looking for a skilled communicator with storytelling expertise, strong eye for business, and a programmatic attitude. The ideal candidate thrives in complex environments and can translate operational strategy into clear messaging that drives alignment and action. Chewy&rsquo;s Customer Care team is one of our greatest differentiators, delivering award-winning Care around the clock through phone, chat, and email. The Communications Manager II plays a key role in fueling this experience from the inside out, helping Team Members stay informed, inspired, and connected to our mission.
 
 
 This role functions as both a strategic partner to internal customers and a hands-on communications practitioner. It requires an experienced candidate who can design and deliver high-quality, data-informed messaging that resonates across levels, from Senior Leaders to Frontline Team Members.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Communication Strategy Development: Build and implement integrated communications strategies that support key CC priorities. Plans should include audience segmentation, messaging tiers, timing, channels, and success metrics.
 </li>
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 Strategic Advisor and Partner: Act as a critical communications advisor to cross-functional teams and project owners. Engage early in initiative planning to identify communication opportunities, propose scalable solutions, and shape messaging direction.
 </li>
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 Enablement and Toolkits: Create templates, playbooks, talking points, and self-serve resources to help managers and business partners reinforce messages and drive consistency in rollout.
 </li>
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 Insights and Optimization: Use metrics, surveys, and feedback to evaluate communication effectiveness. Apply insights to adjust approach and share findings with customers to improve future initiatives.
 </li>
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 Tiered Communication Approaches: Design messaging that aligns and equips different audience levels&mdash;providing enterprise updates, frontline context, and leader enablement materials as needed.
 </li>
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 Content Execution and Publishing: Manage the creation, review, and delivery of content across internal communication channels including intranet, email, and Slack. Maintain clear, timely, and engaging messaging across formats.
 </li>
 <li>
 Editorial and Channel Management: Oversee the Customer Care Communications calendar and cadence, ensuring strategic prioritization of initiatives, visibility of key messages, and alignment with business timing.
 </li>
 <li>
 Creative Messaging Approaches: Identify engaging formats and innovative storytelling techniques to improve relevance, clarity, and retention of key messages.
 </li>
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 Organizational Storytelling: Align individual communication efforts to broader business narratives and Customer Care goals, reinforcing Chewy&rsquo;s mission and customer-first attitude
 </li>
 <li>
 Governance and Consistency: Ensure content adheres to brand voice, communication standards, and quality benchmarks. Maintain a high bar for clarity, tone, and accuracy across all channels.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience in communications, journalism, marketing, business, or a related field (preferred).
 </li>
 <li>
 Minimum of 5+ years of relevant experience in internal or employee communications, preferably within a fast-paced, operational or customer-facing environment.
 </li>
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 Proven ability to develop and implement communication strategies that support large-scale, cross-functional initiatives.
 </li>
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 Experience advising and influencing senior customers, with a strong presence in high-visibility conversations and meetings.
 </li>
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 Demonstrated strength in narrative development and storytelling, with the ability to connect individual initiatives to broader organizational goals.
 </li>
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 Strong eye for business with the ability to translate operational complexity into compelling, audience-appropriate messaging.
 </li>
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 Proficiency in data analysis, performance tracking, and applying insights to optimize communication strategies and influence business outcomes.
 </li>
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 Experience developing enablement materials such as toolkits, templates, and communication resources to support scalable rollout across diverse teams.
 </li>
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 Excellent writing and editing skills, with the ability to craft messaging across formats and audiences.
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 Strong organizational and project management skills, with the ability to lead multiple priorities and deadlines independently.
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 High level of attention to detail and commitment to quality, accuracy, and clarity in all communication outputs.
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 Demonstrated ability to be both creative and analytical, with a programmatic approach to planning and execution.
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 Comfortable navigating ambiguity and adapting to evolving priorities in a dynamic environment; Proven problem solver with a solutions-oriented attitude.
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 Proven ability to work cross-functionally and align communications across multiple teams, departments, and partner levels.
 </li>
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 Deep knowledge of internal communication channels and tools, such as Slack, intranet platforms, and enterprise email systems.
 
 
 </li>
 </ul>
 The base salary range for this role is $78,500 - $130,000.
 
 
 <ul>
 <li>
 The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate&rsquo;s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
 
 
 </li>
 </ul>
 We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
 
 
 Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
 
 
 Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
 
 
 To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
</div>

Communications Manager

ELITE HOME HEALTH CARE

<div>The Client Care Manager is responsible for ensuring high-quality, client-centered homecare services by conducting client assessments, reassessments, hospital reassessments, verify clients&rsquo; individualized care plans, coordinating caregiver placements, monitoring service delivery, and acting as the primary liaison between clients, caregivers, families, and agency leadership. This role promotes exceptional client satisfaction, regulatory compliance, and smooth operational workflow. Compassionate, persistent and assertive Client Care Manager will have the overall responsibility of managing client and caregiver schedules to ensure consistent and thorough care is provided to our clients. You will be providing excellent customer service assistance when answering incoming calls from caregivers and clients during operational business hours, a couple nights a week and one weekend a month. As an integral member of our care team, you will play a crucial role in ensuring that effective and thorough communication is provided to our clients and caregivers with each interaction you encounter, promote client retention and abide by and enforce Delaware Caregivers policies and procedures. Assisting with scheduling conflicts, replacing previously scheduled caregivers when needed and thorough documentation is crucial to this role.
Responsibilities include but not limited to:<h3 class="jobSectionHeader">
Client Intake, Assessment &amp; Onboarding</h3><ul><li>
Conduct initial client assessments, home visits, and service evaluations to confirm or change client care needs.</li><li>
Ensure client individualized Care Plans reflect client goals, preferences, safety considerations, and required support.</li><li>
Confirm all intake and assessment documentation is complete, accurate, and compliant with agency and state requirements. 
 Ongoing Case Management</li><li>
Maintain regular contact with clients regarding care satisfaction, changes in condition, and service needs.</li><li>
Conduct routine in-home supervisory visits and reassessments per policy and regulatory timelines.</li><li>
Address client complaints or concerns promptly and professionally.</li><li>
Update care plans and service notes as needed based on client condition or feedback.</li><li>
Communicate service expectations clearly to clients and families.</li><li>
Manage and ensure your assigned clients have caregivers assigned to them for all shifts</li><li>
Communicate with caregivers via phone call, text and email</li><li>
Follow all after and on call policies and procedures</li><li>
Troubleshoot caregiver clock in and out issues</li><li>
Update clients on scheduling or time concerns</li><li>
Check caregiver notes daily</li><li>
Respond to caregiver shift concerns</li><li>
Document client and caregiver concerns</li><li>
Other duties as assigned</li><li>
Collaborate with on-call Scheduler when needed</li><li>
Perform meet &amp; greet visits with new clients and caregivers</li><li>
Track client service hours, schedule changes, and caregiver assignments in collaboration with other Client Case Managers</li></ul>
Quality Assurance &amp; Compliance<ul><li>
Ensure all client files are complete, compliant, and updated (care plans, supervisory notes, assessments, incident reports, etc.).</li><li>
Maintain up-to-date knowledge of state regulations and agency policies.</li><li>
Participate in internal audits, quality improvement initiatives, and training programs.</li><li>
Report incidents, changes in condition, and safety hazards immediately and ensure follow-up. 
Communication &amp; Collaboration</li><li>
Serve as the primary point of contact for clients, families, caregivers, and case managers.</li><li>
Provide timely updates to agency leadership regarding client status, risks, or service challenges.</li><li>
Attend interdisciplinary meetings, staff meetings, and case reviews.</li><li>
Document all communication and follow-up in the client record system (e.g., AxisCare).</li></ul>
Bachelor degree in Healthcare Administration or Social Work a plus, Bachelor or Associate degree in Social Work, Human Services, Nursing, or related field preferred.<ul><li>
Two or more years of experience in homecare, case management, or human services required.</li><li>
Knowledge of state homecare regulations, client rights, and service standards.</li><li>
Strong interpersonal, communication, and problem-solving skills.</li><li>
Proficiency in homecare scheduling or client management software (e.g., AxisCare, ClearCare, HHAeXchange).</li><li>
Valid driver&rsquo;s license and reliable transportation for home visits.</li><li>
Additional training or certifications in homecare or caregiving is a plus</li><li>
Empathetic and patient nature, with a genuine passion for helping others</li><li>
Strong communication skills to interact effectively with clients, family members, and healthcare professionals</li><li>
Ability to adapt to various situations, prioritize tasks, and respond calmly in emergency situations</li><li>
Basic computer skills for record-keeping purposes; experience with scheduling applications is a plus</li><li>
Must have up-to-date physical, TB test, background check and drug test or willing to undergo each</li><li>
Strong and effective communication skills</li><li>
Excellent customer service skills</li><li>
Must be a team player and able to work independently</li><li>
Great organization skills, attention to detail and problem solving ability</li><li>
Proven experience in providing direct care to individuals, preferably in a home or community setting</li></ul>
Reports To: Director of Operations, CEO
This is a salaried position
HOURS: 8am-5pm Monday; 9am - 5pm Tuesday-Thursday; 9am - 4pm on Friday. On-call 2 nights a week &amp; 1 weekend a month (on-call may include covering shifts on the weekends or in the event you do not get shifts covered during the week); Four (4) mandatory Quarterly 2-hour remote in-services a year.</div>

Client Care Manager

ethics group of companies

Designation: Customer Care Executive &ndash; Pharma Warehouse Location: Ethics Group, Plot. A-23/2&amp;A-24/1, Ichhapore - Bhatpore GIDC, Ichhapore, Surat &ndash; 394510Experience: 1&ndash;4 years (preferably in Pharma / 3PL / Logistics) Salary: 16k to 20k inhand + PF + Medical + LunchKey Responsibilities:Customer Coordination<ul><li>Communicate with clients regarding order status, dispatch updates, and delivery timelines.</li><li>Address issues related to short supply, damaged goods, or delayed shipments.</li><li>Maintain a professional and polite tone in all client interactions.</li></ul>Mailing &amp; Documentation<ul><li>Draft and respond to client emails accurately and promptly.</li><li>Share daily dispatch and inventory reports with clients and internal teams.</li><li>Maintain proper records of communication and service requests.</li></ul>Excel &amp; Reporting<ul><li>Prepare and update daily/weekly MIS reports (inward, outward, and stock summary).</li><li>Use Excel functions (VLOOKUP, Pivot Table, Filters) for data accuracy and analysis.</li><li>Coordinate with warehouse teams to ensure data reflects real-time stock positions.</li></ul>Team Coordination<ul><li>Work closely with the warehouse, billing, and dispatch teams for smooth order execution.</li><li>Escalate unresolved issues to the operations manager or relevant department.</li></ul>Compliance &amp; Accuracy<ul><li>Ensure all entries and reports are error-free and up to date.</li><li>Support audit and documentation processes as required.</li></ul>Skills &amp; Qualifications:<ul><li>Graduate in any discipline.</li><li>At least 6 month of experience as a customer care executive.</li><li>Experience of MS Excel.</li><li>Excellent email drafting and communication skills (English &amp; Hindi/Gujarati preferred).</li></ul>Interested Candidate may call on:mobile: 7984819502mail: ishankumar.vankar@ethicsgroup.inJob Types: Full-time, PermanentPay: ₹16,000.00 - ₹20,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Customer Care Executive

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Customer Care Manager

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Customer Care Executive