customer care manager

TOD MENA

<div>
 
 
 Position Summary:
 
 
 
 The Customer Care Manager is responsible for leading TOD&rsquo;s customer care function across service, support, and customer-related commercial activities. The role oversees day-to-day customer care operations, including contact center performance, service delivery, account support, issue resolution, and initiatives that contribute to customer satisfaction, retention, and revenue optimization.
 
 
 This role plays a key part in ensuring that customer interactions are handled efficiently and professionally across all touchpoints, while also identifying opportunities to improve service quality, operational effectiveness, customer loyalty, and commercial outcomes.
 
 
 
 
 
 
 Key Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Lead and manage the end-to-end customer care function across customer support, service delivery, and customer account management.
 </li>
 <li>
 Oversee contact center operations and ensure service levels, quality standards, and response times are achieved.
 </li>
 <li>
 Drive continuous improvement in customer care processes, workflows, and operating procedures to enhance efficiency and customer satisfaction.
 </li>
 <li>
 Manage customer escalations and ensure timely resolution of complex issues in coordination with relevant internal stakeholders.
 </li>
 <li>
 Monitor customer feedback, complaints, and service trends to identify root causes and recommend corrective actions.
 </li>
 <li>
 Support retention and revenue-related initiatives through effective management of renewals, upselling opportunities, and customer engagement activities where applicable.
 </li>
 <li>
 Collaborate with Product, Technology, Marketing, Finance, and other internal teams to improve the overall customer journey and service experience.
 </li>
 <li>
 Establish and monitor KPIs, dashboards, and reporting related to service performance, customer satisfaction, retention, and team productivity.
 </li>
 <li>
 Contribute to budget planning and cost control within the customer care function, ensuring efficient use of resources.
 </li>
 <li>
 Assess operational risks within the function and implement appropriate controls, governance, and mitigation actions.
 </li>
 <li>
 Lead, coach, and develop the customer care team to ensure high performance, accountability, and a customer-centric culture.
 </li>
 <li>
 Ensure policies, processes, and customer interactions are aligned with company standards, compliance requirements, and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Marketing, Communications, or a related field, master&rsquo;s degree is an advantage.
 </li>
 <li>
 Minimum 10 years of relevant experience in customer care, customer service, customer operations, or contact center management.
 </li>
 </ul>
 
 
</div>

Customer Care Manager

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Macy's

<div>
 
 Manager, Stores Credit Experience Manager
 
 
 Deerfield Township, OH, United States
 
 
 Full time Schedule
 
 
 
 
 
 $56,300
 
 
 -
 
 
 $93,700
 
 
 Annually*
 
 
 
 
 
 
 
 
 
 
 
 * based on job, location, and schedule
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 Be part of an amazing story.
 
 
 
 
 Macy&rsquo;s is more than just a store. We&rsquo;re a story. One that&rsquo;s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions&hellip;about inspiring stores and irresistible products&hellip;about the excitement of the Macy&rsquo;s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We&rsquo;ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
 
 
 
 
 Job Overview
 
 
 
 
 The Manager, Stores Credit Experience leads an operational team supporting Macy&rsquo;s consumer credit cardholders and retail partners. This role drives a high-performing credit customer care team while ensuring compliance, quality, and exceptional service. It plays a critical part in elevating credit customer experiences, reducing friction, and strengthening operational efficiency across channels.
 
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Lead and develop a team of credit customer care professionals and a service lead to achieve performance and service goals.
 </li>
 <li>
 Interview, hire, coach, train, and provide regular feedback to strengthen capability, accountability, and team culture.
 </li>
 <li>
 Oversee credit-related inquiries, billing issues, payment concerns, and escalations while ensuring policy and regulatory compliance.
 </li>
 <li>
 Identify trends in customer feedback and partner cross-functionally to reduce recurring issues.
 </li>
 <li>
 Make customer-centered decisions balancing risk, policy, and service excellence.
 </li>
 <li>
 Plan and manage daily assignments to meet service level objectives.
 </li>
 <li>
 Resolve complex or sensitive credit issues with urgency, empathy, and sound judgment.
 </li>
 <li>
 Collaborate with internal partners to align processes and enhance overall customer experience.
 </li>
 <li>
 Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
 </li>
 <li>
 In addition to the essential duties mentioned above, other duties may be assigned.
 </li>
 </ul>
 
 
 
 Skills You Will Need
 
 
 
 
 
 Credit &amp; Customer Care Expertise:
 
 Demonstrates strong knowledge of credit operations, billing management, and regulatory compliance.
 
 
 
 Inspirational Leadership:
 
 Builds trust, empowers teams, and fosters a culture of performance, empathy, and growth.
 
 
 
 Customer-Centric Decision Making:
 
 Applies balanced judgment rooted in customer care philosophy and policy understanding.
 
 
 
 Digital Care Competency:
 
 Navigates digital service platforms and multi-channel communication tools with ease.
 
 
 
 Analytical Acumen:
 
 Interprets data, trends, and performance metrics to inform decisions and improve outcomes.
 
 
 
 Collaboration &amp; Communication:
 
 Builds effective partnerships across teams with clear, professional communication.
 
 
 
 
 Who You Are
 
 
 
 <ul>
 <li>
 Candidates with a High School diploma or equivalent are encouraged to apply. 2-5 years of direct experience preferred.
 </li>
 <li>
 Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
 </li>
 <li>
 Able to work a flexible schedule based on department and company needs.
 </li>
 </ul>
 
 
 
 What We Can Offer You
 
 
 
 
 Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
 
 
 
 Some additional benefits we offer include:
 
 
 <ul>
 <li>
 Merchandise discounts
 </li>
 <li>
 Performance-based incentives
 </li>
 <li>
 Annual merit review
 </li>
 <li>
 Employee Assistance Program with mental health counseling and legal/financial advice
 </li>
 <li>
 Tuition reimbursement
 </li>
 </ul>
 
 Access the full menu of benefits offerings here.
 
 
 
 
 About Us
 
 
 
 
 This is a great time to join Macy&rsquo;s! Whether you&rsquo;re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people&rsquo;s lives.
 
 
 
 Join us and help write the next chapter in our story - apply today!
 
 
 
 
 This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
 
 
 
 CALL00
 
 
 
 
 
 
 
 
 
 
 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Apply Now
 
 
 Job Info
 
 <ul>
 <li>
 Job Identification86560
 </li>
 <li>
 Job CategoryStores
 </li>
 <li>
 Posting Date04/07/2026, 10:51 AM
 </li>
 <li>
 Locations 9111 Duke Boulevard, Deerfield Township, OH, 45040, US
 </li>
 </ul>
 
 
</div>

Call Center Manager

Sodexo

<div>Role Overview:
Sodexo InReach is seeking a Customer Service Manager in Austin, Texas 
This is a hybrid role with two days at home and three in the office 
The Customer Service Manager is responsible for leading a remote and distributed Customer Service team supporting InReach&rsquo;s Vending and Office Coffee Service (OCS) operations. 
This role ensures consistent service execution across multiple branches and regions by managing daily support operations, service-level performance, customer escalations, and cross-functional coordination. 
The Customer Service Manager will drive operational discipline, accountability, and service excellence by monitoring SLAs and KPIs, coaching team members, reporting to the Sr. Customer Service Manager, and partnering closely with Branch Operations, Service, Distribution, and Account Management teams. 
This position requires strong experience managing remote employees and leveraging Microsoft Teams as a primary communication and collaboration tool.
What You'll Do:
<ul><li>Lead, coach, and manage a remote Customer Service team handling Vending and OCS requests including fills, repairs, installs, removals, product issues, and equipment concerns</li><li>
Manage daily workflow, case assignment, and prioritization to ensure SLA commitments are consistently met</li><li>
Serve as the primary escalation point for complex, time-sensitive, or high-impact customer issues</li><li>
Partner with Branch Managers, Service Managers, Distribution Managers, and District Managers to drive timely resolution and operational alignment</li><li>
Monitor and report on customer service performance metrics, identifying trends, gaps, and improvement opportunities</li><li>
Use Microsoft Teams to manage communication with remote employees through meetings, chat, escalation channels, and collaboration spaces</li><li>
Conduct regular one-on-ones, team huddles, and performance reviews with remote team members</li><li>
Ensure consistent use of service workflows, escalation protocols, and branch-specific procedures</li><li>
Support onboarding and training of Customer Service Representatives on vending/OCS operations, equipment types, and service standards</li><li>
Collaborate with Account Managers and Key Account Managers to address customer risks, escalations, and retention concerns</li><li>
Drive continuous improvement initiatives related to efficiency, quality, and customer experience</li><li>
Be accountable for meeting and improving service performance, including but not limited to:</li></ul>
 SLA adherence for response and resolution times
 First Contact Resolution (FCR) rates
 Escalation volume and resolution effectiveness
 Repeat service issues and trend reduction
 Customer satisfaction indicators (CSAT, customer feedback)
 Ticket/work order accuracy and documentation compliance Team productivity and case throughput<ul><li>
Analyze performance data, communicate results to leadership, and implement corrective actions when service levels fall below expectations.</li></ul>
What We Offer:
<div>Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:</div> 
<div></div><ul><li>
Medical, Dental, Vision Care and Wellness Programs</li><li>
401(k) Plan with Matching Contributions</li><li>
Paid Time Off and Company Holidays</li><li>
Career Growth Opportunities and Tuition Reimbursement</li></ul><div>
More extensive information is provided to new employees upon hire.</div>
What You Bring:
<ul><li>3+ years of experience leading or managing a customer service or support team</li><li>
Experience supporting field-based or service-oriented operations (vending, OCS, facilities, logistics, or similar preferred)</li><li>
Demonstrated success managing remote employees and distributed teams</li><li>
Strong working experience using Microsoft Teams for daily communication, collaboration, and team management</li><li>
 Experience managing SLAs, KPIs, and service performance in a high-volume environment</li><li>
Strong escalation management skills with the ability to balance urgency, empathy, and operational realities</li><li>
Effective coach and communicator who can drive accountability in a remote setting</li><li>
Ability to partner cross-functionally with Operations, Service, and Account Management teams</li><li>
Strong organizational, analytical, and problem-solving skills</li><li>
Customer-first mindset with a focus on consistency, clarity, and operational execution</li><li>
Vending, Micro Market, or Office Coffee Service (OCS) industry experience preferred</li><li>
Experience working with CRM or ticketing systems preferred</li><li>
Familiarity with multi-branch or multi-region service environments preferred</li><li>
Comfort operating in a fast-paced, evolving organization preferred</li></ul>
Who We Are:
<div>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.</div><div></div><div> 
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you&rsquo;re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.</div>
Qualifications &amp; Requirements:
<div>Minimum Education Requirement - Associate's Degree or equivalent experience</div></div>

Customer Service Manager

Glockstore/UnderTech UnderCover

Customer Service Manager Overview The Customer Service Manager is responsible for providing excellent customer service to both internal and external customers and promoting this idea throughout the organization with the goal of keeping the department running in an efficient and profitable manner and increasing customer satisfaction, loyalty and retention.Essential Duties &amp; Responsibilities<ul><li>Sets a clear mission and deploys strategies focused towards that mission to improve the customer service experience and create engaged customers to facilitate organic and repeat growth; develops service procedures, policies and standards; adheres to and manages the approved budget.</li><li>Manages a large volume of incoming calls.</li><li>Responds to customer emails, chats and website responses.</li><li>Takes/makes customer service calls alongside the team.</li><li>Takes ownership of customers issues and follows problems through to resolution,</li><li>Trains, motivates and assists customer service employees to provide excellent customer service.</li><li>Emphasizes excellence and fosters teamwork.</li><li>Confident and competent at troubleshooting and resolving customer issues.</li><li>Develops and implements policies, procedures and processes to effectively and efficiently manages the department to meet customer expectations, achieves the business goals and objectives, including, but not limited to safety, quality, productivity, employee relations, etc. and ensures company and customer interests are mutually protected;</li><li>Provides leadership and supervision to employees in the department;</li><li>Coordinates proper manpower planning to ensure adequate coverage, tracks attendance, verifies timecards and submits payroll information;</li><li>Coaches and develops employees, evaluates work performance and behavior to the established business plans, objectives and leadership competencies.</li><li>Establishes and implements training plans to ensure employees have the knowledge, skills, and abilities to perform at optimum level to achieve business goals and objectives;</li><li>Mentors and coaches team members, assists in creating professional and technical growth goals for each team member.</li><li>Identifies future leaders within the department and supports their leadership development;</li><li>Participates with the Human Resources Department in the process of developing a strong organizational culture (OC) that drives employee engagement to achieve results,</li><li>Participates in the evaluation process to provide on-going feedback for employees; recruits, mentors and develops customer service agents and nurtures an environment where they can excel through encouragement and empowerment.</li><li>Opens customer accounts, sets up customer returns;</li><li>Keeps accurate records and documents customer service actions and discussions;</li><li>Analyzes statistics and compiles accurate reports.</li><li>Other duties as assigned. Works evenings and weekends when required or necessary.</li></ul>Minimum QualificationsEducation: BS degree in Business Administration, business management or another related field preferred.Experience: 3-5 years' proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager with demonstrated ability to provide effective customer support required. Must also have a working knowledge of customer service software, databases and tools.Functional Competencies: Business Acumen, Critical &amp; Strategic Thinking, Multi-tasking, Follow-up, Verbal and Written Communication Skills, Leadership, Motivating Others, Organization, Prioritization, Listening, Problem Solving, Emotional Intelligence, Troubleshooting, Team Building, Managerial Courage.<ul><li>Pay rate: $65,000 - $72,000 annually</li></ul>Pay: $65,000.00 - $72,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>firearms: 3 years (Required)</li></ul>Work Location: In person

Bank OZK

<div>Why Bank OZK?:
<div>
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We&rsquo;re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We&rsquo;re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.</div><div></div><div> 
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.</div> 
<div></div>
Job Purpose &amp; Scope:

Supervises call center support staff and provides guidance to ensure day-to-day operations within assigned Customer Care Center location(s) are managed according to established policy and procedure and all calls are handled effectively. Supports management in fostering a high-performance culture, while maintaining a positive and motivating work environment.
Essential Job Functions:
<ul><li>Supervises and guides day-to-day operations of call center staff to ensure calls and resolution of customer issues are handled according to established policies and procedures.</li><li>
In partnership with the Customer Care Quality Assurance team, performs quality assurance monitoring of call center activities and provides subsequent feedback and coaching as necessary.</li><li>
Provides ongoing support, coaching, and feedback to agents to improve performance, customer service skills, and adherence to policies and procedures through reoccurring side-by-side call monitoring.</li><li>
Leads monthly touch base meetings with agents to discuss performance, provide feedback and observations, and explore career interests and development goals.</li><li>
Tracks agent availability and prepares regular individual reviews to keep agents on track and within compliance of the availability policy.</li><li>
Resolves escalated customer complaints and conducts requisite follow up with the appropriate party as appropriate.</li><li>
Coordinates staff scheduling and provides updates to Call Center Manager daily.</li><li>
Tracks agent progress of weekly, monthly, quarterly, and annual objectives.</li><li>
Creates and nurtures effective work relationships with supervised staff to motivate, coach, and retain staff.</li><li>
Performs all other duties as assigned.</li></ul>
Knowledge, Skills &amp; Abilities:
<ul><li>Comprehensive knowledge of online banking software and Customer Care policies and procedures.</li><li>
General knowledge of card systems and imaging systems.</li><li>
Ability to effectively communicate both verbally and in writing, including presenting to groups of various sizes.</li><li>
Demonstrated ability to deliver clear, constructive feedback and effective coaching to support employee learning and performance.</li><li>
Ability to utilize discretion and sound judgment in decision making and maintain confidentiality.</li><li>
Ability to demonstrate effective customer service skills.</li><li>
Ability to demonstrate effective critical thinking, analytical and problem-solving skills.</li><li>
Ability to work independently without close supervision.</li><li>
Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.</li><li>
Ability to demonstrate effective leadership skills and manage the work performance of others.</li><li>
Ability to develop and motivate staff to achieve team goals.</li><li>
Ability to develop, interpret and provide staff guidance on Bank policies and procedures while maintaining strict confidentiality and Bank secrecy.</li><li>
Ability to work flexible hours, including evenings and weekends, and travel as needed for work.</li><li>
Skill in using computer and Microsoft Office products (Word, Excel, Outlook).</li></ul>
Basic Qualifications:
<ul><li>High school diploma or equivalent required.</li><li>
3+ years of work experience in a call center, customer service and/or retail banking environment required.</li></ul> 
Preferred Qualifications:<ul><li>
Associate degree preferred.</li><li>
1+ year of work experience with core banking software (e.g., Fiserv Premier) and the applicable interfaces to a core banking software platform preferred.</li><li>
1+ year of management or supervisory experience preferred.</li></ul> 

Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation. 
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.<div> 
</div><div>#LI-CM1</div>
EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.</div>

Assistant Manager-Call Center

GoStudent

<div>Die Rolle in einer Momentaufnahme
Bist du bereit, die treibende Kraft hinter au&szlig;ergew&ouml;hnlichen Kundenerlebnissen zu sein? Werde Teil unseres dynamischen Teams in der T&uuml;rkei und gestalte die Zukunft der Bildung aktiv mit! Als Kundenberater (m/w/d) DACH bei GoStudent &uuml;bernimmst du eine Schl&uuml;sselrolle, um sicherzustellen, dass jede:r Sch&uuml;ler:in die Unterst&uuml;tzung erh&auml;lt, die er:sie zum Erfolg braucht. Arbeite mit einem engagierten Team zusammen, das den Bildungsbereich revolutionieren und das Leben von Sch&uuml;ler:innen nachhaltig ver&auml;ndern m&ouml;chte.

Arbeitsort:

Istanbul (Hybrid), T&uuml;rkei (remote)

Deine Rolle auf unserer Mission:
<ul>
<li>Kundensupport - Du unterst&uuml;tzt unsere Kund:innen per Telefon, Live-Chat und E-Mail &ndash; haupts&auml;chlich auf Deutsch, aber auch mithilfe von &Uuml;bersetzungstools f&uuml;r M&auml;rkte wie Spanien, Italien, Frankreich, Polen und die Niederlande.</li>
<li>Teamarbeit - Du arbeitest eng mit deinem Team zusammen, um kundenorientierte L&ouml;sungen f&uuml;r verschiedene M&auml;rkte zu entwickeln.</li>
<li>Organisation &amp; Probleml&ouml;sung - Du koordinierst Nachhilfesitzungen, k&uuml;mmerst dich um Lehrersuchen, Buchungen und dringende Anfragen aus allen Regionen.</li>
<li>Schnittstelle - Du bist die Schnittstelle zwischen dem Customer-Care-Team und unserem Tutor:innen-Netzwerk und sorgst f&uuml;r reibungslose Abl&auml;ufe.</li>
</ul>
Das bringst du mit:
<ul>
<li>Erfahrung im Kundendienst (2&ndash;5 Jahre) &ndash; Du hast bereits in der Kundenbetreuung oder in eminem Inbound-Callcenter gearbeitet und bringst ein gutes Verst&auml;ndnis f&uuml;r Serviceprozesse mit.</li>
<li>Sehr gute Deutschkenntnisse (C1/C2) &ndash; Du kommunizierst sicher mit deutschsprachigen Kund:innen. Weitere Sprachen wie Englisch, Italienisch, Spanisch, Franz&ouml;sisch, Polnisch oder Griechisch (mind. B2) sind ein Plus.</li>
<li>Tool-Kompetenz &ndash; Du arbeitest sicher mit CRM-Systemen und &Uuml;bersetzungstools und findest dich schnell in neue Programme ein.</li>
<li>Kommunikationsst&auml;rke &amp; Kundenfokus &ndash; Du erkennst Kundenbed&uuml;rfnisse schnell, reagierst einf&uuml;hlsam, kommunizierst klar und findest immer die passende L&ouml;sung.</li>
<li>Struktur &amp; Eigeninitiative &ndash; Du arbeitest organisiert, denkst mit, handelst verantwortungsbewusst und beh&auml;ltst auch in stressigen Situationen den &Uuml;berblick.</li></ul> 


 Deine Zukunft: Diese Rolle ist dein Sprungbrett in die Welt der Kundenbetreuung und der Bildung. Mit deinem Beitrag gestaltest du aktiv die Zukunft unserer Kundenzufriedenheit! 


Unser Weg, dein volles Potenzial zu entfalten:
<ul>
<li>Wir wachsen zusammen: Setze Deine Karriere mit klaren Entwicklungspfaden und unserem Spark! Growth &amp; Development Programm fort. Erhalte Zugang zu 1000en Kursen auf LinkedIn Learning, unserem Spark! Mentorship-Programm und monatlichen Learning Sessions. Nutze 30 kostenlose Lerneinheiten, um GoStudent selbst zu erleben</li>
<li>St&auml;rke durch Gemeinschaft: Engagiere Dich in einer unserer GoStudent Employee Resource Groups (ERGs) und setze Dich f&uuml;r Themen ein, die Dir am Herzen liegen.</li>
<li>Top ausgestattet: Wir stellen Dir die notwendige IT-Ausr&uuml;stung zur Verf&uuml;gung, damit Du von Tag 1 an bestens ger&uuml;stet bist.</li></ul> 


Unser Bekenntnis zu Offenheit

Wir sch&auml;tzen deine einzigartigen F&auml;higkeiten und deine Leidenschaft. Wir stellen nicht nach Alter, Geschlecht, Nationalit&auml;t oder politischer Meinung ein &ndash; bei uns z&auml;hlen dein Talent und deine Motivation. Selbst wenn du ein Einhorn bist &ndash; genau wie GoStudent: Glaubst du daran, einen positiven Einfluss zu haben? Dann bewirb dich, auch wenn du nicht alle Anforderungen erf&uuml;llst. Vielfalt macht uns kreativer, innovativer und st&auml;rker. 


M&ouml;chtest du mehr erfahren? Dann besuche unsere Karriereseite unter &bdquo;Wer wir sind&quot;! 


Bist du bereit, mit uns Bildung neu zu denken, dich in einem ambitionierten Team weiterzuentwickeln und einen echten Impact zu haben &ndash; dann bewirb dich jetzt! 


Bitte lade deinen Lebenslauf im PDF-Format hoch, vorzugsweise auf Englisch, da das DOC-Format m&ouml;glicherweise nicht unterst&uuml;tzt wird. 


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