customer care manager

51Talk

<div>
 <p>
  <strong>
   ( Customer Care Manager )
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead, mentor, and manage a team of class mentors to deliver exceptional service and meet performance targets
  </li>
  <li>
   Develop and optimize customer communication scripts, service workflows, and resolution guidelines
  </li>
  <li>
   Monitor daily and monthly performance metrics and provide continuous coaching and feedback
  </li>
  <li>
   Ensure all customer interactions meet quality, brand, and service excellence standards
  </li>
  <li>
   Help to handle customer inquiries and complex cases with professionalism and empathy
  </li>
  <li>
   Collaborate closely with sales, marketing, and operations teams to ensure seamless customer journeys and consistent messaging
  </li>
  <li>
   Conduct regular training sessions to enhance product knowledge, service skills, and communication techniques
  </li>
  <li>
   Identify trends in customer feedback and recommend process improvements to enhance customer experience
  </li>
  <li>
   Prepare and present performance reports, insights, and recommendations to senior management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 5 years of experience in customer care, or a related field, with at least 3 years in a supervisory or managerial role
  </li>
  <li>
   Strong leadership, coaching, and team management skills
  </li>
  <li>
   Customer-centric mindset with a proven ability to drive service excellence and team performance
  </li>
  <li>
   Excellent communication and problem-solving skills
  </li>
  <li>
   Experience working with CRM systems, ticketing platforms, and performance reporting tools
  </li>
  <li>
   Ability to analyze data and translate insights into actionable improvements
  </li>
  <li>
   Professional proficiency in English, both written and spoken
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Work Schedule &amp; Location:
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
 </p>
 <ul>
  <li>
   Maadi, Cairo (on-site position)
  </li>
 </ul>
 <p>
  <strong>
   Schedule:
  </strong>
 </p>
 <ul>
  <li>
   Sunday to Thursday:
   <strong>
    12:00 PM &ndash; 9:00 PM
   </strong>
   (includes a
   <strong>
    1 hour and 15 min break
   </strong>
   )
  </li>
  <li>
   Saturday:
   <strong>
    12:00 PM &ndash; 4:00 PM
   </strong>
  </li>
  <li>
   Friday:
   <strong>
    Day off
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Apply Now!
  </strong>
 </p>
 <p>
  Send your
  <strong>
   resume
  </strong>
  to:
  <strong>
   sohilama@51talk.com
  </strong>
 </p>
 <p>
  Or reach out via
  <strong>
   WhatsApp:
  </strong>
  <strong>
   01205576576
  </strong>
 </p>
</div>


Customer Service Manager

United Real Estate Company (URC)

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skill Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree in a relevant field or equivalent experience.
  </li>
  <li>
   3-5 years of experiance in customer care
  </li>
  <li>
   Strong English and Arabic language skills (written and spoken)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
  </li>
  <li>
   Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
  </li>
  <li>
   Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
  </li>
  <li>
   Follows through on the resolution of all complaints with the concerned department.
  </li>
  <li>
   Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
  </li>
  <li>
   Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
  </li>
  <li>
   Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
  </li>
  <li>
   Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
  </li>
  <li>
   Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
  </li>
  <li>
   Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
  </li>
  <li>
   Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
  </li>
  <li>
   Maintains confidentiality of all sensitive matters in the performance of job duties.
  </li>
  <li>
   Aids the line manager in ensuring that all standards within the customer charter are met.
  </li>
  <li>
   Keeps all relevant parties informed of assigned work programs as much as possible.
  </li>
  <li>
   Supports and advises tenants using URC organization's products or services.
  </li>
  <li>
   Perform other Duties as requested by line manger
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Job Title Customer Care Officer
  </li>
  <li>
   Location Kuwait
  </li>
  <li>
   Function Property Management &amp; Leasing
  </li>
  <li>
   Qualification Bachelors
  </li>
  <li>
   Date Posted 18-11-2025
  </li>
 </ul>
 <p>
  Apply Now
 </p>
</div>


Customer Care Officer

Ziply Fiber

<div><div><p>This is a remote position.</p><div><b>
Position Title: Social Media Community Manager</b></div><div></div><div><b><br>
Base Salary: </b>$63,855 to $82,993 annually DOE</div><div><b><br>
Benefits:</b> Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.</div><div></div><div><br>
Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.</div><div></div><div><br>
As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.</div><div><br>
<br>
</div><div><b>Our Company Values:</b></div><br>
<div></div>
<ul><li><b>Genuinely Caring: </b>We treat customers and colleagues like neighbors, with empathy and full attention.<br>
</li>
</ul><ul><li><b>Empowering You: </b>We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.<br>
</li>
</ul><ul><li><b>Innovation and Improvement: </b>We constantly seek ways to improve how we serve customers and each other.<br>
</li>
</ul><ul><li><b>Earning Your Trust: </b>We build trust through clear, honest, human communication.</li><br>
</ul><div></div><br>
<div><b>Job Summary</b></div><div><br>
The Social Media Community Manager will manage our community presence across online communities, with a strong emphasis on Reddit and discussion-driven platforms. This role sits at the intersection of social media, PR, customer care, and technical subject matter expertise, acting as the voice of the company while also serving as an internal advocate for our online communities of current and prospective customers. This role requires strong judgment, excellent written communication, and the ability to manage sensitive issues in fast-moving, public forums (occasionally in non-traditional hours). This role also requires cross-functional communication internally.</div><div></div><div><b><br>
Essential Duties and Responsibilities:</b></div><div><br>
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.</div><div></div><div><b><br>
Community Engagement &amp; Growth</b></div><ul><li><br>
 Help manage and improve brand reputation and deliver great customer experiences by engaging with prospects in online communities to support new customer acquisition.</li><li><br>
 Engage authentically with users, answering questions, clarifying technical issues and building trust.</li><li><br>
 Partner with Marketing to proactively seed conversations, share announcements, and introduce thought leadership into relevant communities.</li><li><br>
 Identify emerging trends, sentiment shifts, and recurring topics within the community and surface to appropriate internal partners.</li></ul><div></div><div><b><br>
Incident &amp; Crisis Management</b></div><ul><li><br>
 Serve as a frontline responder during outages, incidents, or reputational issues, especially in public forums.</li><li><br>
 Apply strong judgment to determine when and how to respond, escalate or hold back.</li><li><br>
 Coordinate with PR, Legal, Network Operations, and Leadership during sensitive or high-impact events.</li><li><br>
 Draft and deliver clear, accurate, and empathetic messaging under pressure.</li></ul><div></div><div><b><br>
Social Customer Care &amp; Triage</b></div><ul><li><br>
 Work closely with social customer care representatives to triage issues surfaced in community channels.</li><li><br>
 Identify when community posts require direct customer support follow-up vs. public response.</li><li><br>
 Ensure issues raised in communities are tracked, documented, and resolved appropriately.</li><li><br>
 Escalate recurring or high-risk concerns to internal stakeholders and leadership.</li></ul><div></div><div><b><br>
Cross-Functional Collaboration</b></div><ul><li><br>
 Act as a bridge between Community, Marketing, Customer Care, Network/Engineering and Leadership.</li><li><br>
 Translate technical network topics into customer-friendly explanations.</li><li><br>
 Provide community insights and reporting to inform product, network and communications strategies.</li><li><br>
 Provide feedback/direction to Care Teams when quality of service or experience opportunities are identified by manager or community.</li></ul><div></div><div><b><br>
Tools &amp; Reporting</b></div><ul><li><br>
 Use native channels or social media management platforms (Sprinklr) to monitor, publish conversation topics and report on engagement.</li><li><br>
 Track response effectiveness and issue resolution trends.</li><li><br>
 Highlight community wins, risks and opportunities.</li></ul><div></div><div><b><br>
Other Duties</b></div><ul><li><br>
 Performs other duties as required to support the business and evolving organization<b>.</b></li></ul><div></div><div><b><br>
Required Qualifications:</b></div><ul><li><br>
 High school diploma or GED.</li><li><br>
 Minimum of five (5) years of experience in social and online community management.</li><li><br>
 Strong knowledge of fiber internet, broadband networks, ISP operations or related industries like wireless or B2C technical subscription services.</li><li><br>
 Proven experience managing Reddit or similar discussion-heavy communities at scale.</li><li><br>
 Strong technical aptitude and ability to engage credibly with highly informed users.</li><li><br>
 Demonstrated experience in PR, crisis communications, incident response or issue management.</li><li><br>
 Excellent written communication skills with a clear, confident and human tone.</li><li><br>
 Detail-oriented and organized with customer follow-up and ability to manage multiple conversations in different channels.</li><li><br>
 Experience collaborating with social customer care teams and triaging customer issues.</li><li><br>
 Experience working cross-functionally to obtain clear, actionable information and translate to customer-friendly communications.</li><li><br>
 Willingness to work flexible hours, including evenings or weekends as situations require.</li></ul><div></div><div><b><br>
Preferred Qualifications:</b></div><ul><li><br>
 Hands-on experience with Sprinklr or other enterprise social media management platforms.</li><li><br>
 Background working closely with network operations or engineering teams.</li><li><br>
 Familiarity with social listening, sentiment analysis and escalation workflows.</li></ul><div></div><div><b><br>
Knowledge, Skills, and Abilities:</b></div><ul><li><br>
 Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.</li><li><br>
 Ability to multi-task and collaborate effectively with other personnel to meet deadlines.</li><li><br>
 Strong verbal and written communication, attention to detail, and organizational skills.</li><li><br>
 Ability to work within critical deadlines.</li><li><br>
 Ability to adjust to rapidly changing priorities and schedules.</li><li><br>
 Ability to provide excellent customer service.</li></ul><div></div><div><b><br>
Work Authorization</b></div><div><br>
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.</div><div></div><div><b><br>
Physical Requirements</b></div><div><i><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div><div></div><div><br>
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</div><div></div><div><b><br>
Work Environment<br>
</b><br>
</div><div>Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.</div><div></div><div><br>
At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.</div><div></div><div><b><br>
Diverse Workforce / EEO:</b></div><div><br>
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.</div><div></div><div><br>
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.</div><div></div><div><br>
Ziply Fiber is a drug free workplace.</div><br>
<div></div><br>
<div>#ZFOR</div></div></div>

Social Media Community Manager

Corewell Health

<div><div><div>Job Summary</div><p></p><div>
Provide leadership and direction to the cross-functional (clinical and non-clinical) Customer Care Center (CCC) Supervisors to ensure that the goals and standards of Priority Health are being met. Facilitate the development of cross-functional work teams within the organization. Be a change agent to lead the Customer Care Center in with a view to improving the overall customer experience with Priority Health. Manage customer care training and quality resources to ensure operational effectiveness.</div><p></p><div>
Essential Functions</div><p></p><div><ul><li><p>
Develop supervisors to be effective coaches, facilitators and motivators for their teams. Service as coach, facilitator and motivator to the Customer Care Center Supervisors to create accountability for meeting quality and service level goals on a consistent basis. Remove barriers that result in team not achieving both individual and group objectives.</p></li><li><p>
Provide a forum for all customer care staff to receive Priority Health information and provide direction and vision on how their performance directly links to the status of the plan's performance and results. Ensure consistency of best practices across the teams.</p></li><li><p>
Ensure that employee one-on-one and team specific meetings are routinely scheduled to discuss performance results, service and operational issues and provide all team members the opportunity to explore alternative approaches to exceed the current performance of team members on a monthly basis. Identify successes and areas for improvement. Implement appropriate counseling and performance improvement action plans according to human resource regulations and guidelines.</p></li><li><p>
Responsible for interviewing, hiring, coaching, performance management, engagement and retention of team members to maintain acceptable service levels in a production, in-bound call center.</p></li><li><p>
Partner with Manager, C/S Operations to ensure performance tracking and trending tools are in place to allow for daily monitoring of the team's performance level for all functions to ensure that departmental standards are met. The partnership with the Customer Care Center Operations team includes effectively educating team on an ongoing basis relative to day-to-day changes, company initiatives and communications (internal and external) that may directly affect their interpretations of policy changes or benefit clarifications to members and employers. Ensure consistency exists with the application of operational policies and procedures with the team. Identify customer issues, determine root cause and implement effective solutions to improve the customer experience.</p></li><li><p>
Partner with Manager, C/S Operations to analyze call volume, shrinkage and staffing reports provided by workforce management tools to ensure schedules are optimized based on trends. Implement creative solutions to fill gaps in scheduling. Manage staffing ratios and utilization/optimization to ensure customer service goals are met. Oversees staff allocations between multiple centers, including evening and weekend hours.</p></li><li><p>
Develop and implement technologies and processes to transform customer service while ensuring sound quality assurance practices.</p></li><li><p>
Effectively navigate the organization to solve issues or recommend process improvements on behalf of the customer experience and/or drive efficiencies for the business.</p></li></ul></div><p></p><div>
Qualifications</div><p>
Required</p><div><div><ul><li>
Bachelor's Degree or equivalent in health insurance or managed care environment.</li></ul></div><div><ul><li>
5 years of relevant experience in coaching and creating accountability of supervisors</li><li>
5 years of relevant experience in dealing with employee relationship issues and providing appropriate guidance using human resource policies</li></ul><p>
Preferred</p><ul><li>
5 years of relevant experience managing a call center</li><li>
Master's Degree</li></ul></div></div><p></p><div><div>
About Corewell Health</div><p></p><p>
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.</p></div><p></p><div>
How Corewell Health cares for you</div><ul><li><p>
Comprehensive benefits package to meet your financial, health, and work/life balance goals. .</p></li><li><p>
On-demand pay program powered by Payactiv</p></li><li><p>
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!</p></li><li><p>
Optional identity theft protection, home and auto insurance, pet insurance</p></li><li><p>
Traditional and Roth retirement options with service contribution and match savings</p></li><li><p>
Eligibility for benefits is determined by employment type and status</p></li></ul><p></p><p><b>
Primary Location</b></p>
SITE - Priority Health - 1231 E Beltline Ave NE - Grand Rapids<p></p><p><b>
Department Name</b></p>
Customer Service Medicare - PH Managed Benefits<p></p><p><b>
Employment Type</b></p>
Full time<p></p><p><b>
Shift</b></p>
Day (United States of America)<p></p><p><b>
Weekly Scheduled Hours</b></p>
40<p></p><p><b>
Hours of Work</b></p>
8 a.m. to 5 p.m.<p></p><p><b>
Days Worked</b></p>
Monday to Friday<p></p><p><b>
Weekend Frequency</b></p>
N/A<p></p><p><b>
CURRENT COREWELL HEALTH TEAM MEMBERS &ndash; Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.</b></p><p></p><p><i>
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.</i></p><p></p><p><i>
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.</i></p><p></p><p><i>
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.</i></p><p></p><p><i>
You may request assistance in completing the application process by calling 616.486.7447.</i></p></div></div>

Contact Center Manager

Victoria's Secret

<div><div><h2 class="jobSectionHeader"><b>Why You Belong Here</b></h2><p>
At Victoria&rsquo;s Secret &amp; Co, you&rsquo;ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You&rsquo;ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.</p><p><br>
We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you&rsquo;ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.</p></div><div><b>
Description</b><p></p><p><b>
A Victoria&rsquo;s Secret &amp; Co Customer Experience Manager</b> is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.</p>
<p><b>
Primary Responsibility:</b></p>
<p>
The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.</p>
<p><b>
Direct Reports as assigned:</b></p>
<p>
Customer Experience Lead(s) and / or Associates</p>
<p><b>
All Store Leadership Team responsibilities include:</b></p>
<ul>
<li>Leading and demonstrating company values within the store.</li>
<li>Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.</li>
<li>Conducting associate observations and associate coaching.</li>
<li>Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.</li>
<li>Linking results to behaviors and actions to drive top-line sales.</li>
<li>Independently managing labor hours within the store to drive top line sales and profit.</li>
<li>Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.</li>
<li>Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.</li>
<li>Demonstrating and leading company policy and procedures.</li>
<li>Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.</li>
<li>This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.</li>
</ul>
<p>Click here for benefit details related to this position.</p></div><div><b>
Minimum Salary:</b> $22.25<br>
<b>Maximum Salary:</b> $29.90</div><p></p><div><p>
VS&amp;Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.</p></div><div><b>
Qualifications</b><ul>
<li>Passion for Victoria&rsquo;s Secret Brand.</li>
<li>Ability to improve customer satisfaction and drive customer loyalty.</li>
<li>Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.</li>
<li>A sense of self-awareness with an interest in seeking feedback to improve and develop.</li>
<li>Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.</li>
<li>Ability to monitor/track progress and incorporate feedback into decision-making.</li>
<li>Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.</li>
<li>Experience with influencing cross-functional partners in informal and formal settings to get things done.</li>
<li>Ability to work nights, weekends, and a flexible schedule.</li>
<li>Ability to stand for long periods and frequently bend, kneel, and lift.</li>
<li>Ability to use technology (headsets, mobile devices, computers).</li>
<li>3+ years of retail leadership experience preferred.</li>
</ul>
<p>We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.</p>
<p>
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual&rsquo;s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.</p></div></div>

Customer Experience Manager - Victoria's Secret - Castleton Square - Indianapolis, IN

A Hiring Company

<div>
 <strong>
  Customer Service Manager
 </strong>
 <br/>
 <br/>
 <strong>
  Business Center Manager
 </strong>
 When you join our team as a Business Center Manager, you will be responsible for leading and overseeing all daily operations of the Business Center. This position plays a key leadership role in driving customer satisfaction, operational excellence, and department performance. You will manage business customer relationships, supervise and develop team members, oversee scheduling and workflow processes, and ensure efficient execution of customer orders from start to finish.As a leader within our organization, you will be expected to identify opportunities to improve service, increase sales, and enhance operational efficiency while collaborating with other departments to achieve overall company goals.
 <strong>
  WHY SANWA FOOD GROUP
 </strong>
 <strong>
  :
 </strong>
 Sanwa Famer's Market, a division of Sanwa Food Group, has been a pillar in the Tampa Community for more than 40 years. Throughout the years we've established ourselves as a leader in the food distribution industry. Our array of eclectic grocery, produce and meat selections span the globe, and our customer focus initiatives provides a service that continues to drive our success.We take pride in creating a diversified culture where our team members are able to grow and learn to excel in various opportunities within our company.As a Sanwa team member, you will become part of our dynamic, growing company, servicing both retail and wholesale customers in a fast-paced service driven environment. We are looking for truly exceptional individuals to continue the Sanwa tradition of excellence.  Come grow with us!
 <strong>
  MAIN JOB DUTIES AND RESPONSIBILITIES:
 </strong>
 <ul>
  <li>
   Oversee and manage all day-to-day operations of the business Center, ensuring efficiency, accuracy, and high service standards
  </li>
  <li>
   Lead, coach, develop Business Center staff; conduct performance evaluations, provide feedback, and support employee growth
  </li>
  <li>
   Manage staffing levels, scheduling, productivity, and attendance to ensure operational coverage and efficiency
  </li>
  <li>
   Oversee business customer orders from placement through fulfillment while ensuring quality, accuracy, and on-time completion
  </li>
  <li>
   Build and maintain strong relationships with business customers through professional communication via phone, email, and in person
  </li>
  <li>
   Ensure compliance with food safety guidelines and proper handling of temperature-sensitive products
  </li>
  <li>
   Coordinate with purchasing and other departments to maintain product availability, support special sales, and facilitate new item requests
  </li>
  <li>
   Handle escalated customer concerns, billing discrepancies, and order fulfillment issues with professionalism and urgency
  </li>
  <li>
   Manage financial functions including cash handling, register reconciliation, billing, invoicing, and reporting
  </li>
  <li>
   Monitor department performance metrics and identify opportunities to improve customer service, workflow, and profitability
  </li>
  <li>
   Maintain a clean, safe, secure, and organized work environment in accordance with company policies and legal regulations
  </li>
  <li>
   Ensure team compliance with all company policies, safety standards, and confidentiality requirements
  </li>
  <li>
   Collaborate with other department leaders to support company-wide initiatives and operational goals
  </li>
  <li>
   Lead by example in delivering exceptional customer service and fostering a positive team culture
  </li>
  <li>
   Perform other duties as assigned
  </li>
 </ul>
 <strong>
  Physical Demands:
 </strong>
 <ul>
  <li>
   Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds.
  </li>
  <li>
   Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store
  </li>
  <li>
   Must be able to perform duties with or without reasonable accommodations
  </li>
  <li>
   Flexible Work Schedule/ Weekends &amp; Holidays a must
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications:
 </strong>
 <ul>
  <li>
   Ability to work both independently and within a team environment
  </li>
  <li>
   Ability to multi-task, prioritize, and manage time effectively
  </li>
  <li>
   Ability to provide and lead others to provide prompt and courteous customer service
  </li>
  <li>
   Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports
  </li>
  <li>
   Ability to interpret and apply company policies and procedures
  </li>
  <li>
   Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments
  </li>
  <li>
   Ability to evaluate and drive performance of self and others
  </li>
  <li>
   Ability to understand and apply management principles such as scheduling, delegating, and orchestrating.
  </li>
  <li>
   Ability to operate a POS system efficiently and accurately
  </li>
  <li>
   Ability to safely and properly operate equipment, including electric/manual hand jack, and cardboard baler and perform general cleaning duties to company standards
  </li>
  <li>
   Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Intermediate computer skills
  </li>
 </ul>
 <strong>
  Education and Experience:
 </strong>
 <ul>
  <li>
   High School Diploma/ associate's degree a must
  </li>
  <li>
   A minimum of 2 years of progressive experience in a retail/Grocery/Food Service environment
  </li>
  <li>
   A combination of education and experience providing equivalent knowledge
  </li>
  <li>
   Prior management experience preferred
  </li>
 </ul>
</div>


Search 10000+ Customer care manager jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 customer care manager jobs Near Me

Customer Service Manager

Customer Care Officer

Social Media Community Manager

Contact Center Manager

Customer Experience Manager - Victoria's Secret - Castleton Square - Indianapolis, IN

Customer Service Manager

Customer Service Manager