customer care manager

TOD MENA

<div>
 <p>
  <strong>
   Position Summary:
  </strong>
 </p>
 <p>
  The Customer Care Manager is responsible for leading TOD&rsquo;s customer care function across service, support, and customer-related commercial activities. The role oversees day-to-day customer care operations, including contact center performance, service delivery, account support, issue resolution, and initiatives that contribute to customer satisfaction, retention, and revenue optimization.
 </p>
 <p>
  This role plays a key part in ensuring that customer interactions are handled efficiently and professionally across all touchpoints, while also identifying opportunities to improve service quality, operational effectiveness, customer loyalty, and commercial outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities and Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage the end-to-end customer care function across customer support, service delivery, and customer account management.
  </li>
  <li>
   Oversee contact center operations and ensure service levels, quality standards, and response times are achieved.
  </li>
  <li>
   Drive continuous improvement in customer care processes, workflows, and operating procedures to enhance efficiency and customer satisfaction.
  </li>
  <li>
   Manage customer escalations and ensure timely resolution of complex issues in coordination with relevant internal stakeholders.
  </li>
  <li>
   Monitor customer feedback, complaints, and service trends to identify root causes and recommend corrective actions.
  </li>
  <li>
   Support retention and revenue-related initiatives through effective management of renewals, upselling opportunities, and customer engagement activities where applicable.
  </li>
  <li>
   Collaborate with Product, Technology, Marketing, Finance, and other internal teams to improve the overall customer journey and service experience.
  </li>
  <li>
   Establish and monitor KPIs, dashboards, and reporting related to service performance, customer satisfaction, retention, and team productivity.
  </li>
  <li>
   Contribute to budget planning and cost control within the customer care function, ensuring efficient use of resources.
  </li>
  <li>
   Assess operational risks within the function and implement appropriate controls, governance, and mitigation actions.
  </li>
  <li>
   Lead, coach, and develop the customer care team to ensure high performance, accountability, and a customer-centric culture.
  </li>
  <li>
   Ensure policies, processes, and customer interactions are aligned with company standards, compliance requirements, and business objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, Management, Marketing, Communications, or a related field, master&rsquo;s degree is an advantage.
  </li>
  <li>
   Minimum 10 years of relevant experience in customer care, customer service, customer operations, or contact center management.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Care Manager

M/I Homes

<div><p>M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving&rsquo;s drive to always &ldquo;treat the customer right,&rdquo; we have fulfilled the dreams of over 170,000 homeowners and grown to become one of the nation&rsquo;s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa.</p><p><b>
Job Summary: </b>Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.</p><p><b>
Duties and Responsibilities</b></p><ul><li>
Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
</li><li>May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site.</li><li>
Contacts and schedules appropriate subcontractors to perform work as required.</li><li>
Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. (MW Region: Scheduling and the distribution of work orders is completed by Customer Care Call Center.)</li><li>
Directs and supervises subcontractors to improve efficiency and workflow.</li><li>
Maintains service vehicle inventories including appropriate materials and equipment.</li><li>
Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.</li><li>
Assist in special projects as requested and perform additional duties as required.</li></ul><br>
<b>
Requirements</b><p><b><br>
Minimum Education/Experience:
</b></p><p></p><p>High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.</p>
<p><b>Skills:
</b></p><ul><li>Computer</li>
<li>Written &amp; Verbal</li>
<li>Customer Service</li>
</ul><p></p><p><b>Competencies:
</b></p><ul><li>Customer Focus</li>
<li>Approachability</li>
<li>Listening</li>
<li>Time Management</li>
<li>Composure</li>
<li>Conflict Management</li>
<li>Perseverance</li>
<li>Problem Solving</li>
</ul><p><b>Work Conditions:</b></p>
<ul><li>Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.</li></ul>
<ul><li>Travel demands which require possession of a valid driver&rsquo;s license and a good driving record to comply with Company-issued vehicle policies.</li><br>
</ul><br>
<br>
<b>Benefits</b><p><br>
M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.</p><p>
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</p><p></p><p>
#IND123</p></div>

GoStudent

<p></p><div><p><b>Die Rolle in einer Momentaufnahme</b>
</p><p>Bist du bereit, die treibende Kraft hinter au&szlig;ergew&ouml;hnlichen Kundenerlebnissen zu sein? Werde Teil unseres dynamischen Teams in der T&uuml;rkei und gestalte die Zukunft der Bildung aktiv mit! Als <b>Global Customer Care Manager </b>bei GoStudent &uuml;bernimmst du eine Schl&uuml;sselrolle, um sicherzustellen, dass jede:r Sch&uuml;ler:in die Unterst&uuml;tzung erh&auml;lt, die er:sie zum Erfolg braucht. Arbeite mit einem engagierten Team zusammen, das den Bildungsbereich revolutionieren und das Leben von Sch&uuml;ler:innen nachhaltig ver&auml;ndern m&ouml;chte.</p>
<p><b>
Arbeitsort:</b></p>
<p>
Istanbul (Hybrid), T&uuml;rkei (remote)</p>
<p><b>
Deine Rolle auf unserer Mission:</b></p>
<ul>
<li><b>Kundensupport - </b>Du unterst&uuml;tzt unsere Kund:innen per Telefon, Live-Chat und E-Mail &ndash; haupts&auml;chlich auf Deutsch, aber auch mithilfe von &Uuml;bersetzungstools f&uuml;r M&auml;rkte wie Spanien, Italien, Frankreich, Polen und die Niederlande.</li>
<li><b>Teamarbeit -</b> Du arbeitest eng mit deinem Team zusammen, um kundenorientierte L&ouml;sungen f&uuml;r verschiedene M&auml;rkte zu entwickeln.</li>
<li><b>Organisation &amp; Probleml&ouml;sung -</b> Du koordinierst Nachhilfesitzungen, k&uuml;mmerst dich um Lehrersuchen, Buchungen und dringende Anfragen aus allen Regionen.</li>
<li><b>Schnittstelle -</b> Du bist die Schnittstelle zwischen dem Customer-Care-Team und unserem Tutor:innen-Netzwerk und sorgst f&uuml;r reibungslose Abl&auml;ufe.</li>
</ul>
<p><b>Das bringst du mit:</b></p>
<ul>
<li><b>Erfahrung im Kundendienst (2&ndash;5 Jahre)</b> &ndash; Du hast bereits in der Kundenbetreuung oder in eminem Inbound-Callcenter gearbeitet und bringst ein gutes Verst&auml;ndnis f&uuml;r Serviceprozesse mit.</li>
<li><b>Sehr gute Deutschkenntnisse (C1/C2)</b> &ndash; Du kommunizierst sicher mit deutschsprachigen Kund:innen. Weitere Sprachen wie Englisch, Italienisch, Spanisch, Franz&ouml;sisch, Polnisch oder Griechisch (mind. B2) sind ein Plus.</li>
<li><b>Tool-Kompetenz</b> &ndash; Du arbeitest sicher mit CRM-Systemen und &Uuml;bersetzungstools und findest dich schnell in neue Programme ein.</li>
<li><b>Kommunikationsst&auml;rke &amp; Kundenfokus</b> &ndash; Du erkennst Kundenbed&uuml;rfnisse schnell, reagierst einf&uuml;hlsam, kommunizierst klar und findest immer die passende L&ouml;sung.</li>
<li><b>Struktur &amp; Eigeninitiative</b> &ndash; Du arbeitest organisiert, denkst mit, handelst verantwortungsbewusst und beh&auml;ltst auch in stressigen Situationen den &Uuml;berblick.</li></ul><br>
<p></p>
<p>
 Deine Zukunft: Diese Rolle ist dein Sprungbrett in die Welt der Kundenbetreuung und der Bildung. Mit deinem Beitrag gestaltest du aktiv die Zukunft unserer Kundenzufriedenheit!</p><br>
<p></p>
<p><b>
Unser Weg, dein volles Potenzial zu entfalten:</b></p>
<ul>
<li><b>Wir wachsen zusammen:</b> Setze Deine Karriere mit klaren Entwicklungspfaden und unserem <b>Spark! Growth &amp; Development Programm</b> fort. Erhalte Zugang zu 1000en Kursen auf <b>LinkedIn Learning</b>, unserem<b> Spark! Mentorship-Programm</b> und monatlichen<b> Learning Sessions</b>. Nutze<b> 30 kostenlose Lerneinheiten</b>, um GoStudent selbst zu erleben</li>
<li><b>St&auml;rke durch Gemeinschaft:</b> Engagiere Dich in einer unserer<b> GoStudent Employee Resource Groups</b> (ERGs) und setze Dich f&uuml;r Themen ein, die Dir am Herzen liegen.</li>
<li><b>Top ausgestattet:</b> Wir stellen Dir die notwendige IT-Ausr&uuml;stung zur Verf&uuml;gung, damit Du von Tag 1 an bestens ger&uuml;stet bist.</li></ul><br>
<p></p>
<p><b>
Unser Bekenntnis zu Offenheit</b></p>
<p><b>
Wir sch&auml;tzen deine einzigartigen F&auml;higkeiten und deine Leidenschaft.</b> Wir stellen nicht nach Alter, Geschlecht, Nationalit&auml;t oder politischer Meinung ein &ndash; bei uns z&auml;hlen dein Talent und deine Motivation. Selbst wenn du ein Einhorn bist &ndash; genau wie GoStudent: Glaubst du daran, einen positiven Einfluss zu haben? Dann bewirb dich, auch wenn du nicht alle Anforderungen erf&uuml;llst. Vielfalt macht uns kreativer, innovativer und st&auml;rker.</p><br>
<p></p>
<p>
M&ouml;chtest du mehr erfahren? Dann besuche unsere Karriereseite unter &bdquo;Wer wir sind&quot;!</p><br>
<p></p>
<p>
Bist du bereit, mit uns Bildung neu zu denken, dich in einem ambitionierten Team weiterzuentwickeln und einen echten Impact zu haben &ndash; dann bewirb dich jetzt!</p><br>
<p></p>
<p>
Bitte lade deinen Lebenslauf im PDF-Format hoch, vorzugsweise auf Englisch, da das DOC-Format m&ouml;glicherweise nicht unterst&uuml;tzt wird.</p><br>
<p></p>
<p>
Disclose Privacy &amp; Compliance Information</p></div><p></p>

Global Customer Care Manager DACH | Kundenbetreuung

Cable One

<div><p><b>Job Description:</b></p><div><div><div><div><div><div><div>
The Customer Care Operations Manager is responsible for the day-to-day operations of the Virtual Contact Center (VCC). This position works closely with internal business partners combining project management, training, and business expertise to guide new product and process implementation to ensure a positive customer journey and experience.
</div><div><p>We are open to hiring remote if we find the right talent in any of these states (AL, AK, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT).</p></div><div>
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
</div><div></div><div><b>A Brief Overview</b></div><div>
The Customer Care Operations Manager is responsible for the day-to-day operations of the Virtual Contact Center. This position works closely with internal business partners combining project management, training, and business expertise to guide new product and process implementation to ensure a positive customer journey and experience.
</div><div></div><div><b>What this position does to contribute to the Company&rsquo;s success
</b></div><div></div><ul><li>Partners with Director Customer Operations to execute new strategic initiatives for the Customer Operations Department.
</li><li>Collaborates with departments across the organization to put internal and external best practices in place for new processes, product implementations and launches.
</li><li>Ensures all projects, initiatives, and processes are in conformance with established policies and objectives of the Customer Operations.
</li><li>Directs multiple concurrent cross-departmental improvements and enhancements to processes.
</li><li>Takes ownership of any escalations related to Customer and Virtual Operations, while working across departments to solve problems.
</li><li>Participates in project meetings, both internally and externally to ensure accurate business requirements are met, required resources are secured, and quality assurance testing is executed.
</li><li>Manages performance and billing with outsource partnerships and vendors as related to 3rd party phone representatives.
</li><li>Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization&rsquo;s Values.
</li></ul><div></div><div><b>Qualifications</b></div><ul><li>
Associate's Degree A.A. or equivalent from two-year college or technical school required.
</li><li>Bachelor's Degree preferred.
</li><li>An equivalent combination of education and experience may substitute for the education.
</li><li>5 years or more Call Center Management Experience required.
</li><li>Project Management and Operations Management Experience preferred.
</li><li>Proficiency in Excel, Microsoft Teams, Power BI.
</li><li>Must have excellent time management skills to balance many tasks and communication pieces constantly.
</li><li>Must be a self-starter who can move projects forward with limited guidance.
</li><li>Must have demonstrated interpersonal, team building, and communication skills.
</li><li>Must have a technical mindset and ability to assist with solving technical problems.</li><li>
Must have basic understanding of project management and change management.
</li></ul></div><div></div><div><div><b>Core Competencies</b></div><div><b>
Committed:</b> Values each and every customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
</div><div><b>Proactive:</b><b> </b>Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
</div><div><b>Personal:</b> Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
</div><div></div><div>Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. At Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. &quot;Stronger Together&quot; is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One provides equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.
</div><div></div><div>Cable One, Inc. is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.</div></div></div></div></div></div></div></div><div></div>

Customer Care Operations Manager

United Real Estate Company (URC)

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skill Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree in a relevant field or equivalent experience.
  </li>
  <li>
   3-5 years of experiance in customer care
  </li>
  <li>
   Strong English and Arabic language skills (written and spoken)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
  </li>
  <li>
   Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
  </li>
  <li>
   Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
  </li>
  <li>
   Follows through on the resolution of all complaints with the concerned department.
  </li>
  <li>
   Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
  </li>
  <li>
   Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
  </li>
  <li>
   Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
  </li>
  <li>
   Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
  </li>
  <li>
   Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
  </li>
  <li>
   Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
  </li>
  <li>
   Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
  </li>
  <li>
   Maintains confidentiality of all sensitive matters in the performance of job duties.
  </li>
  <li>
   Aids the line manager in ensuring that all standards within the customer charter are met.
  </li>
  <li>
   Keeps all relevant parties informed of assigned work programs as much as possible.
  </li>
  <li>
   Supports and advises tenants using URC organization's products or services.
  </li>
  <li>
   Perform other Duties as requested by line manger
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Job Title Customer Care Officer
  </li>
  <li>
   Location Kuwait
  </li>
  <li>
   Function Property Management &amp; Leasing
  </li>
  <li>
   Qualification Bachelors
  </li>
  <li>
   Date Posted 18-11-2025
  </li>
 </ul>
 <p>
  Apply Now
 </p>
</div>


Customer Care Officer

STERIS

<div><p>At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.</p><div><div><div><h2 class="jobSectionHeader"><b>
Position Summary</b></h2>
</div><div><p>
The Supervisor, Customer Care is responsible for our 24/7/365 Call Center. The Supervisor&rsquo;s assigned team handles consumables and capital accessory orders, inquiries and service dispatch in support of Healthcare business. The Supervisor reports to the Manager, Customer Success and Service Support. The Supervisor partners with Account Managers, Technicians, Regional Sales Managers, District Service Managers and Area Vice Presidents, to ensure Customer satisfaction. The Supervisor ensures orders are processed accurately, on-time and in adherence to STERIS Terms and Conditions and will develop and enforce consistent, repeatable procedures and processes. Has direct responsibility of our first Value: Customer First Always.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What You'll Do as a Supervisor, Customer Care</b></h2>
</div><div><p><b>
People Management (75%)</b></p>
<div>
<ul><li>Manages Customer Care Representatives handling IPT and GI Consumables orders, capital accessory orders, inquiries, pricing, availability, and service dispatch</li></ul>
<ul><li>Performs weekly phone call quality audits to ensure STERIS&rsquo; Customer Experience is World Class</li></ul>
<ul><li>Meets with direct reports on a weekly basis to provide ongoing feedback regarding performance to metrics, development, and expectations to ensure quality customer service</li></ul>
<ul><li>Responsible for interviewing, hiring, coaching and developing staff</li></ul>
<ul><li>Ensures team is following department policies and procedures</li></ul>
<ul><li>Partners with Managers and Employees to maintain and improve employee engagement</li></ul></div><br>
<p></p>
<p><b>
Operations Management (15%)</b></p>
<div>
<ul><li>Ensures adequate business coverage for 24/7/365 operation, including weekends and holidays</li></ul>
<ul><li>Creates and maintains staffing work schedule using Workforce Management Software, including evenings, weekends and holidays</li></ul>
<ul><li>Creates and maintains fax, chat, escalation schedule, new hire guide schedule, business continuity agent schedule, and holiday coverage schedule</li></ul>
<ul><li>Performs contract review process on high dollar value orders to ensure audit compliance</li></ul>
<ul><li>Manages product holds during periods of inventory rationing</li></ul>
<ul><li>Oversees tasks, including but not limited to, order processing, change orders, inquiries and service dispatch; assigns business tasks to responsible supporting functions</li></ul>
<ul><li>Generates reporting to ensure department metrics are achieved including, but not limited to, phone statistics and order audits</li></ul>
<ul><li>Responsible for financial decisions in line with Region Manager authority for expedite shipping costs and approving free goods orders</li></ul>
<ul><li>Ensures Business Continuity through the selection and onboarding of new team members into the BC Agent Program</li></ul></div><br>
<p></p>
<p><b>
Continuous Improvement (10%)</b></p>
<div>
<ul><li>Drives compliance through the creation and maintenance of Standard Work</li></ul>
<ul><li>Ensures sustainability of Standard Work Processes and Procedures</li></ul>
<ul><li>Tracks weekly progress of Leadership Standard Work on a Visual Management Board</li></ul>
<ul><li>Works with Training Department to identify developmental training opportunities for associates and ensure training materials are aligned to changes in standard work</li></ul>
<ul><li>Collaborates with Senior Manager and Digital Order Administration Manager on Intelligent Automation Initiatives</li></ul>
<ul><li>Oversees tasks, including but not limited to, order processing, change orders, inquiries and service dispatch; assigns business tasks to responsible supporting functions</li></ul>
<ul><li>Generates reporting to ensure department metrics are achieved including, but not limited to, phone statistics and order audits</li></ul>
<ul><li>Responsible for financial decisions in line with Region Manager authority for expedite shipping costs and approving free goods orders</li></ul>
<ul><li>Ensures Business Continuity through the selection and onboarding of new team members into the BC Agent Program</li></ul>
</div></div></div><div><div><h2 class="jobSectionHeader"><b>The Experience, Skills and Abilities Needed</b></h2>
</div><div><p><b>
Required:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in business discipline</li>
<li>Minimum of 5 years call center management experience required</li>
<li>2 years of people leadership or equivalent experience required</li>
<li>Demonstrated track record as a strong manager and leader</li>
<li>Working knowledge of telephony systems</li>
<li>Working knowledge of workforce management systems</li>
<li>Strong influencing and negotiation skills</li>
<li>Excellent interpersonal and relationship management skills</li>
<li>Demonstrated self-starter and able to manage independently</li><br>
</ul>
<p><b>Preferred:</b></p>
<ul>
<li>Three years or more with STERIS preferred</li>
</ul>
<p><b>Other:</b></p>
<ul>
<li>Strong decision-making skills; understands how decisions impact the Customer and the Company</li>
<li>Ability to lead and influence a cross-functional team and operate in a highly complex environment</li>
<li>Strong analytic skills (data gathering, analysis, and recommendation development)</li>
<li>Must demonstrate a high level of professionalism and integrity</li>
<li>Excellent communication skills &ndash; written, verbal and presentation</li>
<li>Ability to handle multiple demands from many people and prioritize effectively</li>
<li>Ability to maintain composure under pressure</li>
<li>Teamwork</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>What STERIS Offers</b></h2>
</div><div><p>
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.</p><br>
<p></p>
<p><i>
Here is just a brief overview of what we offer:</i></p><br>
<p></p>
<ul>
<li>Market Competitive Pay</li>
<li>Extensive Paid Time Off and (9) added Holidays</li>
<li>Excellent Healthcare, Dental, and Vision benefits</li>
<li>Long/Short Term Disability Coverage</li>
<li>401(k) with a company match</li>
<li>Maternity &amp; Parental Leave</li>
<li>Additional add-on benefits/discounts for programs such as Pet Insurance</li>
<li>Tuition Reimbursement and continued education programs</li>
<li>Excellent opportunities for advancement in a stable long-term career</li></ul><br>
<p></p>
<p>
#LI-LD1<br>
#HYBRID</p></div></div></div><p>
Pay range for this opportunity is $60,000.00 - $72,000.00. This position is eligible for bonus participation.</p><br>
<p></p>
<p>
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.</p><br>
<p></p>
<p>
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits</p><br>
<p></p>
<p>
Open until position is filled.</p><br>
<p></p>
<p>
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.</p><br>
<p></p>
<p>
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.</p><br>
<p></p>
<p>
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.</p><br>
<p></p>
<p>
The full affirmative action program, absent the data metrics required by &sect; 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location&rsquo;s HR Office during normal business hours.</p></div>

Supervisor, Customer Care

Hummingbird Wholesale

<div><p><b>Job title:</b> Customer Service Manager<br>
<b>Department:</b> Customer Service, Sales and Marketing<br>
<b>Reports to:</b> Director of Sales &amp; Marketing<br>
<b>Status:</b> Exempt, Full Time, 40+ hours per week</p><p></p><p><br>
Competitive Wage, Great Benefits!</p><p></p><p><b><br>
About us:</b><br>
Hummingbird Wholesale is a small, family and employee-owned &amp; operated company distributing organic food throughout the Pacific Northwest and into Northern California. We are a team of highly engaged and extraordinarily productive people who are inspired to work hard, have fun, and give our very best at all times. We are motivated by our mission, vision, and values. We work effectively &amp; efficiently, and enjoy connecting with each other through our daily work.</p><p><br>
<b>
Our Mission, Core Values, and Culture:</b><br>
We endeavor to serve people and the planet by providing the highest quality, most nutritious foods, grown as locally and sustainably as possible to nourish the body, mind, and soul. We practice principles of ecological &amp; social justice in our business operations, and strive for minimum packaging and waste. We value long-term relationships with farmers, vendors, coworkers, and customers.</p><p></p><p><b><br>
Do you want to work at an Employee-Owned Company who is rated one of the 100 Best Green Workplaces in Oregon?</b></p>
<p>
In January 2023, Hummingbird owners Charlie and Julie Tilt made a bold move by transitioning their ownership of the company to an Employee Owned Purpose Trust, securing and guiding the mission and values of the business into perpetuity. The Purpose Trust was established to serve as a co-creator of life-enhancing, inclusive, and healthy food systems for our regional and global community. We invite you to join us as we work together to transform the world toward a sustainable food production system that supports the health of the people who depend on it, as well as the earth&rsquo;s precious ecosystems.</p><p></p><p><b><br>
Can work be fun?</b><br>
We think so! Creating a positive, safe, and healthy work environment is central to our mission and values. From our weekly, all-company huddles where we share what's going on in each department and our quarterly profit-sharing program, to unique benefits like our coworker annual self-care stipend, we walk our talk.</p><br>
<p></p>
<p><b>
Compensation Benefits + Perks:</b><br>
We offer competitive wages and generous benefits and perks, including health insurance with an HSA option, paid vacation, paid holidays, paid sick leave, paid volunteer time, 401(k), profit sharing, self-care funds, wholesale pricing on Hummingbird products and with a curated list of local vendors, and more!</p><p></p><p><b><br>
Job Summary:</b></p>
<p>
The Customer Service Manager (CSM) oversees and is responsible for the development and training of the Customer Service team members. The Customer Service Manager creates and reinforces an environment of collaboration and clear communication with the various departments within the company to provide customers with the best experience when working with Hummingbird. The Customer Service Manager is responsible for the execution of the Company Sales Strategy to ensure the successful accomplishment of annual sales and service goals and for providing extraordinary service while striving to fulfill the Company&rsquo;s mission and values.</p><p></p><p><b><br>
Essential Functions</b></p>
<ul>
<li>Ability to give consistent, fair and excellent customer service, understanding that every relationship counts and leading by example. Build mutually rewarding, long term relationships with Coworkers, customers, vendors, and community.</li>
<li>Performs and trains staff on all essential functions of the Customer Service Representative (CSR) position Levels I, II, and III.</li>
<li>Ensure members of the CS team are well trained and demonstrating excellence at all essential functions of a CSR at the appropriate level; this includes training and mentorship for sales strategy execution for business development, KPI planning and implementation, and customer relationship management.</li>
<li>Responsible for communicating and promoting quarterly scheduled promotions, and developing plans for customer adoption of promos. May include the creation of customer specific product promos that may not be included in regular scheduled promos, as required or appropriate for specific customers and customer types.</li>
<li>Support the professional development of CS team by creating annual performance reviews and development plans with a set of appropriate goals by individual. Offer opportunities to advance skill sets and further education.</li>
<li>Assign CS representatives at the appropriate level to current and prospective customers.<br>
Use informational programs such as the Comparative Sales tool, File Maker, and Fishbowl to support sales success.</li>
<li>Collaborates with the Director of Sales and Marketing (DSM) on annual planning including strategy, budgeting, and visioning.</li>
<li>Ensures the maintenance of department forms, customer facing documents and systems.</li>
<li>Generates sales reports and tracks progress toward company goals (KPI&rsquo;s) and reports findings to the DSM.</li>
<li>Review and analyze sales performance data for customer and product performance and sales programs, and compares to goals and plans to develop effective sales strategies in response.<br>
Creates incentivized sales opportunities for new item launches and customer focused sales events through the use of mini games and other incentive programs.</li>
<li>Identify opportunities for improvement in company systems and work toward continuous improvement.</li>
<li>Support HW Curbside customer and the successful achievement of annual sales goals.</li>
<li>Support clear solution-oriented communication and systems between the CS department and other Hummingbird departments.</li>
<li>Prepare quarterly CS report showing the results of quarterly goal accomplishment and strategy for further development.</li>
<li>Plan, prepare and present department meetings and trainings to further develop team members and ensure CS team attends mandatory annual HR and Safety trainings.</li>
<li>Develop and manage the annual Customer Service budget.</li>
<li>Use all company systems in compliance with established policies and procedures including workplace safety and food safety policies and procedures.</li>
<li>Ensure team members follow established policies and procedures.</li>
<li>Develop and manage the annual budget.</li>
<li>Participate and contribute to strong safety culture by working safe and supporting safety with Coworkers.</li>
<li>Help generate healthy company profits consistent with our mission and principles.</li>
<li>Uphold the highest standard of food safety by following all policies and procedures in the Food Safety Plan applicable to the job title.</li>
<li>Communicate in-person, via phone, and over email in a friendly and professional manner.</li>
<li>Participate in department meetings and trainings as needed and/or scheduled.</li>
<li>Complete company-sponsored training in Lean and Kaizen culture, use Lean and Kaizen principles in collaboration with Coworkers to reduce waste, improve customer outcomes, and support company goals and objectives.</li>
<li>Comply with all applicable company, governmental, and regulatory agency policies and guidelines.</li>
<li>Give great customer service, understanding that every relationship counts. Build mutually rewarding, long term relationships with Coworkers, customers, vendors, and community.</li>
<li>Help drive our sustainability practices through participation in and help improving company sustainability initiatives and programs. Complete company-sponsored training and participate in Hummingbird&rsquo;s waste-stream reduction program, minimizing waste and properly sorting waste-stream items into designated receptacles.</li>
<li>Arrive to work each day ready to participate in helping others do their best. Be committed to having fun.<br>
Be enthusiastic and active in growing and improving personally and professionally.</li>
<li>Exhibit respectful behavior.</li>
<li>Have excellent attendance and punctuality.</li></ul><br>
<p></p>
<p><b>
Additional Functions</b><br>
Complete special projects and other duties as needed.</p><p><br>
<b>
Job Requirements and Qualifications</b><br>
Education: Minimum 2 years of college or equivalent experience that would build the skills listed below.<br>
Training Requirements (licenses, programs, or certificates): None required, though any relating to items listed under Skill Requirements or Experience is helpful.</p><p><br>
<b>
Skill Requirements:</b></p>
<ul>
<li>Ability to lead and inspire a diverse group of people.</li>
<li>Strong understanding of customer service and sales best practices.</li>
<li>Excellent phone manner.</li>
<li>Effective oral and written communication skills.</li>
<li>Strong computer literacy, including ability to generate reports and derive insights from raw data in Excel and database sources.</li>
<li>Skilled at using Microsoft Office&mdash;Excel and Word&mdash;and familiar with using CRM and inventory management systems.</li>
<li>Excellent math, logic and problem solving/ analysis skills.</li>
<li>Detail oriented, well organized.</li>
<li>Effective oral and written communication skills, good interpersonal communication skills.</li>
<li>Ability to work well individually and with others.</li>
<li>Proficient computer skills.</li></ul><br>
<p></p>
<p><b>
Experience:</b></p>
<ul>
<li>Supervisory/ Management position &ndash; minimum of 1 year required.</li>
<li>Customer Service and Sales &ndash; 2 years minimum previous experience in a position that interfaces directly with customers on a regular basis is required.</li>
<li>Experience with the following programs is required: Microsoft Office, Email.</li>
<li>Experience with the following programs is preferred: QuickBooks, Filemaker, Fishbowl.</li>
<li>Natural Foods &ndash; minimum of 2 years required.</li></ul><br>
<p></p>
<p><b>
Physical, Mental and Visual Requirements:</b></p>
<ul>
<li>While Hummingbird Wholesale strives to create opportunities for desk workers to have regular tasks which get them up and moving around, the Customer Service Manager spends the majority of their time in a stationary position at a desk. The Coworker must be able to operate a computer for many hours a day.</li>
<li>In support of some essential job functions, the position requires the Customer Service Manager to work in commercial food production and warehouse environments. While in these environments, the Coworker must be able to safely comply with all company and regulatory rules and guidelines.</li>
<li>The position requires frequent and repeated exposure to major food allergens, including but not limited to, wheat, tree nuts, dairy, and soybeans.</li>
<li>Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this Customer Service Manager position.</li></ul><br>
<p></p>
<p><b>
Other Information:</b></p>
<p>
Special Information (travel required, workplace environment, etc.):</p>
<ul>
<li>The Customer Service Manager may work in a shared space with frequent interruptions.</li>
<li>Travel to visit potential or current vendors, customers, or attend trade shows, educational conferences, or industry events will be necessary throughout the year.</li></ul><br>
<p></p>
<p><b>
Conclusion</b><br>
This job description is intended to convey information essential to understanding the scope of the Customer Service Manager&rsquo;s position but is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position.</p></div>

Customer Service Manager

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