customer care manager

Professional Couriers Network Ltd

<p><b>About the Company</b></p><p>The Professional Couriers Network Limited is one of India&rsquo;s leading courier and logistics companies, committed to providing reliable, efficient, and customer-focused delivery services across the nation. We are looking for an experienced <b>Customer Care Manager</b> to lead our customer service operations in <b>Delhi</b>.</p><p><b>Job Summary</b></p><p>The <b>Customer Care Manager</b> will manage the customer support team, handle escalations, ensure smooth resolution of customer issues, and maintain a high level of satisfaction for both retail and corporate clients. The ideal candidate must have <b>at least 5 years of customer care experience</b>, preferably in the <b>courier or logistics sector</b>.</p><p><b>Responsibilities</b></p><ul><li>Supervise and lead a team of customer care executives.</li><li>Oversee daily customer service operations &ndash; calls, emails, and walk-ins.</li><li>Ensure timely resolution of shipment, delivery, and claim-related queries.</li><li>Handle escalated customer complaints and coordinate with operations teams for solutions.</li><li>Implement and maintain customer service SOPs and quality standards.</li><li>Prepare and analyze MIS reports on calls, complaints, and service performance.</li><li>Coordinate with branch offices, hubs, and franchise partners to ensure smooth service.</li><li>Conduct regular team meetings and performance reviews.</li><li>Build and maintain positive relationships with key customers and corporate clients.</li></ul><p><b>Requirements</b></p><ul><li>Graduate in any discipline (preferably Business Administration / Logistics).</li><li><b>Minimum 5 years of experience</b> in customer care, preferably in <b>courier or logistics industry</b>.</li><li>Strong leadership and communication skills.</li><li>Proficient in MS Excel, CRM tools, and courier tracking software.</li><li>Problem-solving mindset with focus on customer satisfaction.</li><li>Fluency in <b>English, Hindi preferred</b>.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary based on experience (&#8377;30,000 &ndash; &#8377;45,000/month).</li><li>Opportunity to work with a reputed national courier brand.</li><li>On-the-job training and growth opportunities.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;30,000.00 - &#8377;45,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Leave encashment</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Customer Care Manager

Kuehne+Nagel

<div><div><div><div><b>It's more than a job</b></div></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div>
</div><div><p>You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.</p><p>
You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.</p></div></div><div><div><div><b>
How you create impact</b></div>
</div><div><p>Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.</p><br>
<p></p><ul><li>
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.</li><li>
To own, monitor + drive all sales activities.</li><li>
To ensure best-in-class customer onboarding.</li><li>
To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.</li><li>
To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.</li><li>
To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.</li><li>
To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.</li><li>
To ensure delivery against all financial targets + strategic objectives of your CCL.</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>5&ndash;7 years of experience in customer care, logistics, or operations, with 2&ndash;3 years in a leadership role.</li><li>
Strong knowledge of freight forwarding and air logistics.</li><li>
Excellent communication and teamwork skills.</li><li>
Proven ability to drive customer satisfaction, retention, and reactivation.</li><li>
Experience in managing sales activities within a customer service environment.</li><li>
Skilled in customer complaint resolution and service recovery.</li><li>
Strong analytical and continuous improvement capabilities.</li><li>
Accuracy in managing customer data and reporting, especially for SME customers.</li><li>
Proficient in using CRM systems and customer service tools.</li><li>
Bachelor's degree in Business, Logistics, Supply Chain, or a related field (preferred).</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><ul><li>Join a global logistics leader with strong industry reputation.</li><li>
Grow your career with training and internal advancement.</li><li>
Lead and make an impact in a high-visibility role.</li><li>
Work with modern tools in a digital-first environment.</li><li>
Be part of a supportive, team-oriented culture.</li></ul></div></div></div><div><div><b>
Who we are</b></div></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Simcoe IT

<p>Key Responsibilities &#61548;</p><p>Supervise and mentor a team of customer support representatives.</p><p>Set performance goals and conduct regular performance evaluations.</p><p>Handle escalated customer complaints and issues in a timely manner.</p><p>Develop and implement customer service policies and procedures.</p><p>Monitor team performance metrics and prepare reports for management.</p><p>Collaborate with other departments to ensure smooth customer interactions across all channels.</p><p>Resolve customer's issue</p><p>Up-sell the customers through good customer services</p><p>Achieve monthly sales target by following up abandon carts</p><p>Ensure that COD returns are minimized</p><p>Stay updated with industry trends and best practices in customer service.</p><p>Requirements:</p><p>Strong leadership and interpersonal skills.</p><p>Excellent communication and problem-solving abilities.</p><p>Ability to work under pressure.</p><p>Bachelor's degree in Business Administration or related field (preferred).</p><p>Knowledge of CRM systems and customer service software</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Care Manager: 4 years (Required)</li></ul><p>Location:</p><ul><li>Hyderabad (Required)</li></ul><p>Work Location: In person</p>

Mahindra & Mahindra Ltd

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><b>Responsibilities &amp; Key Deliverables</b></div>
</div><div>Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data</div></div><div><div><div><b>
Preferred Industries</b></div>
</div></div><div></div><div><div><div><b>Education Qualification</b></div>
</div><div>Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical</div></div><div><div><div><b>
General Experience</b></div>
</div><div>5 years and above</div></div><div><div><div><b>
Critical Experience</b></div>
</div></div><div></div><div><div><div><b>System Generated Core Skills</b></div>
</div><div><div>Customer Sensitivity</div><div>
Service Orientation</div><div>
Service Management</div></div></div><div><div><div><b>
System Generated Secondary Skills</b></div>
</div><div><div>Consumer Focus</div><div>
Dealer Relationship Management</div><div>
Service Planning</div></div></div></div><br>
</div></div></div></div><p><br>
<b>Job Segment: </b>Engineer, Engineering</p></div></div></div></div></div><p></p>

<div><div><p>The National Sea Logistics Customer Care Manager is responsible for managing and continuously optimizing the Customer Care &amp; Sea Logistics Field sales organization and providing customer excellence across a national scope. He/She drives/supports the Customer Care teams (including Sea Logistics field sales), shares knowledge, best practices, and drives national initiatives to deliver service excellence and (including the usage of Sea Logistics products/tools) and business development.</p><div><div><div><div>
&lrm;</div>
</div></div><div></div><div><div><div><b>How you create impact</b></div>
</div><div><ul><li>Drive Strategy: Own and implement the Customer Care strategy, aligning with business goals and customer expectations.</li><li>
Collaborate Cross-Functionally: Ensure strong cooperation between Customer Care and Operational Care teams for optimal service delivery.</li><li>
Enhance Customer Experience: Launch and lead national initiatives aimed at improving customer satisfaction and retention.</li><li>
Champion Knowledge Sharing: Facilitate effective communication and knowledge exchange across teams and functions.</li><li>
Optimize Processes: Continuously improve processes and controls to ensure consistent, customer-centric service.</li><li>
Ensure Quality &amp; Compliance: Maintain high data quality standards in line with business processes and systems (BP and CoreLOG).</li><li>
Resolve Challenges: Take ownership of unresolved customer complaints and ensure timely, effective resolution.</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>Proven Leadership: Minimum 5 years of experience managing customer service or logistics teams, with a strong track record of people development.</li><li>
Customer-Centric Mindset: Deep commitment to delivering outstanding customer experiences and building lasting relationships.</li><li>
Strategic Thinker: Ability to develop and execute customer care and business development strategies.</li><li>
Collaborative Communicator: Skilled in cross-functional collaboration and stakeholder engagement.</li><li>
Process Improvement Champion: Experience in driving continuous improvement initiatives and optimizing workflows.</li><li>
Market Knowledge: Strong understanding of Sea Logistics operations and market dynamics.</li><li>
Problem Solver: Proactive in handling customer issues and turning challenges into opportunities.</li><li>
Tech-Savvy: Comfortable working with logistics tools and systems, ensuring data quality and operational efficiency.</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><ul><li>At Kuehne + Nagel, you&rsquo;ll be part of a global leader in logistics, working with passionate professionals who are committed to innovation and excellence. We offer a collaborative environment, growth opportunities, and the chance to make a real impact in the logistics industry.</li></ul></div></div></div><div><p>
Are you passionate about logistics and customer care? Join our dynamic team at Kuehne+Nagel as a National Sea Logistics Customer Care Manager and be part of a global leader in logistics and supply chain management.</p></div><div><p>
Elevate your career with us and make a significant impact in the world of air logistics!</p></div></div></div><div></div>

National Sea Logistics Customer Care Manager

Nova IVF Fertility a Unit of Rhea Healthcare Pvt Ltd

<p>Need to coordinate the day today activities of Front Desk, Preparing reports, Financial Counselling patients regarding the Procedures.</p><p>Qualification - Bachelor degree</p><p>Experience - 3 &amp; Above - Need Hospital Experience ( Mandatory).</p><p>Female Candidates are preferred for the Post.</p><p>Need Proficiency in English &amp; Tamil</p><p>Location - Vellore</p><p>Language - Tamil &amp; English</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;17,000.00 - &#8377;28,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Application Question(s):</p><ul><li>Do you have any Hospital Experience ?</li></ul><p>Experience:</p><ul><li>total work: 3 years (Preferred)</li></ul><p>Work Location: In person</p>

Customer Care Manager - Hospital

KnackHR

<p><b>Customer Care Manage</b><br/><b>Location:</b> Shapes Community, Al Rehman Garden, Lahore</p><p><b>Job Role &amp; Responsibilities:</b></p><p>As a Customer Care Manager, you will be responsible for managing customer interactions, maintaining service quality, and leading the customer care team to achieve excellence. Your duties will include:</p><ul><li>Supervising the front desk and customer service team to ensure professional and friendly service.</li><li>Handling customer inquiries, feedback, and complaints promptly and effectively.</li><li>Ensuring high levels of customer satisfaction and member retention.</li><li>Maintaining membership records and ensuring smooth membership renewals.</li><li>Training and motivating the customer service team to deliver excellent support.</li><li>Coordinating with other departments (Sales, Fitness, Operations) to improve customer experience.</li><li>Preparing daily and weekly reports on customer feedback and service metrics.</li><li>Managing schedules, attendance, and performance of customer care representatives.</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>Minimum 3&ndash;5 years of experience in customer service or front-office management (preferably in the fitness, hospitality, or service industry).</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Proficiency in MS Office and customer management software (CRM experience is a plus).</li><li>Excellent interpersonal skills and a customer-centric mindset.</li></ul><p><b>Requirements</b>:</p><ul><li>Ability to manage multiple tasks and priorities in a fast-paced environment.</li><li>Strong sense of responsibility and attention to detail.</li><li>Professional appearance and a positive attitude.</li><li>Flexible to work shifts, weekends, and evenings as needed.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

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