customer care manager

Purple United sales limited

Company Name: Purple United Sales Pvt LtdLocation: Tower 2, Ground Floor, Candor Tech Space, Plot No. 20 &amp; 21, Sector-135,Noida, Uttar Pradesh &ndash; 201304Position: Customer Care ManagerDepartment: Customer ExperienceIndustry: Fashion Retail preferredReports To: Head of OperationsSalary: Best in IndustryEmail Id: hire@purpleunited.comJob Summary:The Customer Care Manager will oversee all customer experience functions for the D2C apparel brand, ensuring smooth, responsive, and high-quality support across digital channels &mdash; email, chat, phone, social media, and marketplaces. This role involves managing the customer service team, optimizing support systems, and using customer insights to enhance retention, brand loyalty, and lifetime value.Key Responsibilities:1. Customer Support Operations<ul><li>Lead and manage the customer care team handling pre-sales, post-sales, returns, exchanges, and general inquiries.</li></ul><ul><li>Monitor and ensure SLAs (response and resolution times) are met across all channels.</li></ul><ul><li>Manage customer escalations with empathy, ownership, and professionalism.</li></ul>2. E-Commerce &amp; Order Management<ul><li>Ensure accurate and timely updates to customers on order and return status.</li></ul><ul><li>Work with the fulfillment team to reduce errors and improve turnaround times.</li></ul>3. Social Media &amp; Digital Engagement<ul><li>Oversee customer interactions and reputation management on social media platforms (Instagram, Facebook, WhatsApp, etc.).</li></ul><ul><li>Track and respond to reviews, feedback, and DMs promptly.</li></ul>4. Process Improvement &amp; Automation<ul><li>Analyze recurring issues and recommend process improvements or system enhancements.</li></ul><ul><li>Maintain updated FAQs and support documentation.</li></ul>5. Customer Experience &amp; Retention<ul><li>Collect, track, and analyze customer feedback to identify trends and improvement areas.</li></ul><ul><li>Collaborate with product and marketing teams to address service-related insights.</li></ul><ul><li>Support loyalty programs, customer engagement campaigns, and reactivation initiatives.</li></ul>6. Team Leadership &amp; Development<ul><li>Hire, train, and coach customer service executives to deliver exceptional service.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Retail Management, or a related field.</li></ul><ul><li>5&ndash;8 years of experience in customer service or operations, preferably in D2C e-commerce / fashion / apparel.</li></ul><ul><li>Experience managing omnichannel support teams.</li></ul><ul><li>Strong analytical, leadership, and communication skills.</li></ul><ul><li>Knowledge of order management and logistics coordination.</li></ul><ul><li>Empathetic, detail-oriented, and customer-obsessed mindset.</li></ul>Key Performance Indicators (KPIs):<ul><li>Customer Satisfaction (CSAT)</li></ul><ul><li>First Response Time (FRT) &amp; First Contact Resolution (FCR)</li></ul><ul><li>Average Resolution Time (ART)</li></ul><ul><li>Refund/Return Turnaround Time</li></ul><ul><li>Repeat Purchase &amp; Retention Rates</li></ul><ul><li>Social Media Response Rate and Sentiment</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;60,000.00 per monthAbility to commute/relocate:<ul><li>Noida H.O, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>How many years of retail customer care handling experience do you have?</li></ul>Experience:<ul><li>Customer support: 3 years (Preferred)</li></ul>Work Location: In person

Customer Care Manager

Marham

<div>
 We are seeking an experienced and proactive Customer Care Manager to lead and expand our customer service operations. The ideal candidate will maintain high-quality service standards, manage day-to-day activities, and achieve targets with the team. This role involves leadership with operations, team management, training, and customer interaction across various communication platforms.
 
 
 <li>
 
 Lead Customer Care Operations:
 
 Manage daily customer service activities, including team rosters, workflow optimization, and target achievement.
 
 </li>
 <li>
 
 Ensure Service Quality:
 
 Implement QA processes, monitor team performance, and ensure adherence to service standards.
 
 </li>
 <li>
 Achieving KPIs: Ensuring all teams are meeting their KPIs and are on track. Also responsible for managing the lagging KPIs.
 
 </li>
 <li>
 
 Handle Escalations:
 
 Resolve complex customer complaints and conflicts effectively to maintain customer satisfaction.
 
 </li>
 <li>
 
 Train &amp; Develop Team:
 
 Conduct training sessions, update documentation, and ensure team readiness for handling diverse scenarios.
 
 </li>
 <li>
 
 Oversee Communication Platforms:
 
 Manage customer interactions on Intercom and Unifonic, ensuring timely and accurate responses.
 
 </li>
 <li>
 
 Report &amp; Analyze Performance:
 
 Maintain documentation and analyze data to improve processes and identify growth opportunities.
 
 
 
 
 
 
 
 </li>
 Requirements
 
 
 <li>
 Masters or Bachelors complete degree
 
 </li>
 <li>
 3+ years of experience in customer service or similar role and lead a team of 20+ people.
 
 </li>
 <li>
 Proficiency in using customer communications
 
 </li>
 <li>
 Strong organizational and conflict-resolution skills.
 
 </li>
 <li>
 Excellent verbal and written communication abilities.
 
 </li>
 <li>
 Proven ability to motivate and manage teams towards achieving goals.
 
 </li>
 <li>
 Data analytics, excel or SQL skills
 
 </li>
</div>

Ethra Human Resources

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs. Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>10/28/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Real Estate
</div></div><div>Work Experience
<div>Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management.
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div>Key Responsibilities 
Customer Care Operations 
<ul><li>
Oversee all post-sales customer interactions, ensuring prompt and professional handling of inquiries, complaints, and service requests. 
</li><li>
Ensure accurate logging, tracking, and follow-up of all customer requests through the CRM system. 
</li><li>
Monitor the quality and efficiency of the customer care team&rsquo;s responses and implement improvement initiatives. 
</li><li>
Develop and maintain standard operating procedures (SOPs) for customer service processes and handover protocols.</li></ul> 
Interdepartmental Coordination 
<ul><li>
Serve as the main liaison between Customer Care and other departments including Leasing, Maintenance, Finance, and Resale. 
</li><li>
Ensure timely escalation and resolution of customer issues with the respective departments. 
</li><li>
Coordinate with the Handover Officer to ensure smooth client transitions and documentation completion. 
</li><li>
Work closely with the Maintenance and Resale teams to facilitate customer requests and service follow-ups.</li></ul> 
Team Leadership &amp; Development 
<ul><li>
Supervise and mentor the Customer Care team, ensuring performance standards are met and professional development is encouraged. 
</li><li>
Conduct regular team meetings to review updates, challenges, and service improvements. 
</li><li>
Provide ongoing training and coaching to enhance customer service delivery.</li></ul> 
Customer Experience Management 
<ul><li>
Continuously assess customer satisfaction and identify opportunities to improve the customer journey. 
</li><li>
Manage customer feedback channels and lead the implementation of service enhancement initiatives. 
</li><li>
Prepare regular reports and analysis on customer issues, resolutions, and service trends for management review.</li></ul> 
Compliance &amp; Quality Assurance 
<ul><li>
Ensure all customer communication and transactions comply with company policies and service standards. 
</li><li>
Maintain accurate customer records and confidentiality in line with company guidelines. 
</li><li>
Support the implementation of customer care policies aligned with the organization&rsquo;s service excellence objectives.</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3>
Qualifications &amp; Experience 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (Master&rsquo;s degree preferred). 
</li><li>
Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management. 
</li><li>
Proven experience managing a customer care or service delivery team. 
</li><li>
Strong understanding of post-sales processes, handover procedures, and interdepartmental workflows. 
</li><li>
Proficiency in CRM systems and customer service tools.</li></ul> 
Skills &amp; Competencies 
<ul><li>
Excellent communication and interpersonal skills. 
</li><li>
Strong leadership and team management abilities. 
</li><li>
Customer-oriented mindset with problem-solving capabilities. 
</li><li>
Ability to work cross-functionally and manage multiple priorities effectively. 
</li><li>
High attention to detail and process improvement orientation. 
</li><li>
Fluency in English; Arabic is an advantage.</li></ul></div>

WeWinC

Customer Service ManagerJob Title: Customer Service Manager Location: Chennai, Ambattur Experience: 5&ndash;7 yearsJob DescriptionWe are seeking a highly driven and customer-focused Customer Service Manager to handle communication, client coordination, and order execution. The ideal candidate must have excellent communication skills and strong interpersonal abilities.Key Responsibilities<ul><li>Act as the single point of contact for all clients regarding order status, delivery timelines, and execution updates.</li><li>Coordinate daily with production, purchase, and logistics teams to ensure timely readiness of materials.</li><li>Track order progress and ensure commitments to customers are met.</li><li>Handle customer queries professionally and maintain high service standards.</li><li>Ensure accuracy, timely response, and customer satisfaction in all interactions.</li></ul>Required Skills &amp; Experience<ul><li>5&ndash;7 years of experience in Customer Service/Client Coordination.</li><li>Excellent communication skills in English and Tamil.</li><li>Strong interpersonal skills with a drive for perfection and process improvement.</li><li>Ability to multitask and manage multiple client accounts.</li></ul>Salary&#8377;35,000 &ndash; &#8377;45,000 per monthContact9363739535 priyanka@wewinc.coJob Types: Full-time, PermanentPay: &#8377;35,000.00 - &#8377;45,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Internet reimbursement</li><li>Life insurance</li><li>Provident Fund</li></ul>Work Location: In person

GANESH CARS PVT.LTD

Key Responsibilities<ul><li>Project Planning and Execution</li><li>Problem-Solving and Decision-Making</li><li>Collaboration with Cross-Functional Teams</li><li>Leadership and Mentorship</li><li>Process Improvement and Innovation</li><li>Technical or Customer-Facing Responsibilities</li></ul>Required Skills And Qualifications<ul><li>Technical Skills</li><li>Educational Requirements:</li><li>Experience Level</li><li>Soft Skills</li><li>Industry Knowledge</li></ul>Job Types: Full-time, PermanentPay: &#8377;13,536.40 - &#8377;41,794.57 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Chungath Sprise Hyundai

A Customer Care Manager's job is to lead and oversee customer support teams, ensuring high customer satisfaction and managing the overall customer experience. They develop and implement strategies to improve service quality, resolve customer issues, and enhance the overall customer experience. Key responsibilities include managing team performance, conducting market research, and collaborating with other departmentJob Types: Full-time, PermanentPay: From &#8377;22,500.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Customer Care Manager Sales

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