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customer care officer

ABANA ENTERPRISES GROUP CO

<div>ABANA Enterprises Group is looking for a dedicated Customer Care Officer to join our team. 
The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA&rsquo;s customers&rsquo; needs, meeting their expectations, and ensuring overall satisfaction.
Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction.
Duties/Core Responsibilities:
<ul><li>Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.
</li><li>Handle and resolve customer complaints with a high level of professionalism and empathy.
</li><li>Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.
</li><li>Identify and assess customer needs to ensure a high level of satisfaction.
</li><li>Provide accurate information about products and services, and address any issues customers may encounter.
</li><li>Adhere to communication procedures, guidelines, and company policies.
</li><li>Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.
</li><li>Proactively suggest improvements to enhance customer service processes and systems.
</li><li>Escalate unresolved issues to the appropriate department or supervisor when necessary.
</li></ul>Requirements
Education and Training:<ul><li>
Bachelor&rsquo;s degree in Marketing, Business Administration or related field.</li></ul>
Experience<ul><li>
0-2 years of working experience in related field.</li></ul>
Skills and Attributes<ul>
<li>Strong verbal and written communication skills in English</li>
<li>Proficient in MS Office applications.</li>
<li>Ability to work in a fast-paced environment and manage multiple tasks.</li>
<li>Problem-solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem.</li></ul></div>

Customer Care Officer

Novasat

<div>
 
 
 Job Title:
 
 Sales Officer &ndash; B2B &amp; EBU (Enterprise)
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Location:
 
 Riyadh / Dammam
 
 
 
 Job Summary:
 
 
 
 We are seeking a motivated
 
 Sales Officer
 
 to drive growth by acquiring, managing, and developing B2B and enterprise clients. This role focuses on promoting our telecom and ICT products, building strong client relationships, and achieving sales targets through strategic account management.
 
 
 
 Key Responsibilities:
 
 
 <ol>
 <li>
 Identify and target new B2B and enterprise clients to expand our customer base.
 </li>
 <li>
 Conduct market research to uncover new opportunities and understand industry trends.
 </li>
 <li>
 Develop and present tailored proposals and quotations to prospective clients.
 </li>
 <li>
 Meet or exceed monthly, quarterly, and annual sales targets.
 </li>
 <li>
 Promote and sell telecom, ICT, connectivity plans, and related services to enterprise clients.
 </li>
 <li>
 Negotiate and close sales deals ensuring profitability and customer satisfaction.
 </li>
 <li>
 Maintain strong, long-term relationships with existing corporate clients.
 </li>
 <li>
 Provide ongoing support and promptly address client inquiries and issues.
 </li>
 <li>
 Conduct account reviews to identify upselling and cross-selling opportunities.
 </li>
 <li>
 Collaborate closely with the internal sales team and other departments.
 </li>
 <li>
 Prepare and submit sales reports, forecasts, and activity logs regularly.
 </li>
 <li>
 Maintain an accurate customer database and sales pipeline using CRM/ERP tools.
 </li>
 <li>
 Monitor competitor activities and provide market intelligence to management.
 </li>
 </ol>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in B2B sales, preferably in telecom, ICT, or enterprise services.
 </li>
 <li>
 Proven track record of consistently meeting or exceeding sales targets.
 </li>
 <li>
 Strong communication, negotiation, and presentation skills.
 </li>
 <li>
 Excellent customer relationship and interpersonal skills.
 </li>
 <li>
 Proficient in Microsoft Office and CRM/ERP systems.
 </li>
 <li>
 Self-motivated, goal-oriented, and able to work independently.
 </li>
 </ul>
</div>

Sales Officer

Hilton

<div>Cluster Human Resources Clerk
A Human Resources Officer is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations. 
 
 
What will I be doing? 
As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Support and advise Managers on proper policies and procedures</li>
<li>Manage succession planning with senior managers during the bi-annual appraisal process</li>
<li>Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability</li>
<li>Ensure absence monitoring is in line with company guidelines</li>
<li>Maintain online personnel system, payroll system, and monthly reporting</li>
<li>Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out</li>
<li>Assist in determining departmental training requirements</li>
<li>Ensure completion of training for hotel security, fire regulations and other health and safety legislation</li>
<li>Assist in the organisation of Team Member social events</li>
<li>Work with local organisations and schools to promote the hospitality industry</li>
<li>Promote and endorse staff benefits</li>
<li>Assist and resolve team member and management queries</li></ul>
What are we looking for? 
A Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in Human Resources Officer or equivalent role</li>
<li>Positive attitude</li>
<li>Good communication and people skills</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>CIPD qualified or working towards qualification, or equivalent</li>
<li>Knowledge of hospitality</li>
<li>Good knowledge of employment law and employee relations</li>
<li>IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Human Resources Clerk

<div>Training Supervisor
A Training Officer is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. 
 
 
What will I be doing? 
As a Training Officer, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Training Officer will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Provide quality training to internal customers</li>
<li>Assist in coordinating and administering Vocational Qualification</li>
<li>Adhere to in-house training plan</li>
<li>Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Training Manager</li>
<li>Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis</li>
<li>Prepare, organise, administer and conduct in-house training courses ie. Recruitment and Selection, Discipline and Grievance</li>
<li>Ensure new employees have received departmental and legal training</li>
<li>Hold monthly Departmental meetings with trainers to ensure training needs are being covered</li>
</ul>What are we looking for? 
A Training Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in HR/training</li>
<li>Positive attitude</li>
<li>Good communication and people skills</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>CIPD qualified</li>
<li>Knowledge of hospitality</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Training Supervisor

Tabby | تابي

<div>
 
 Department:
 
 Compliance
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Mohammed Al Shammari
 
 
 
 Description
 
 
 
 As the Compliance Lead for Tabby in Saudi Arabia, you will be the driving force behind the development and execution of Tabby's compliance strategy and framework. Your primary responsibility will be to ensure full adherence to all relevant regulations, including SAMA guidelines, AML/CTF obligations, and the broader legal framework in the Kingdom of Saudi Arabia. In this role, you will serve as Tabby&rsquo;s Compliance Officer and Money Laundering Reporting Officer (MLRO), acting as the primary point of contact for regulators and ensuring the company&rsquo;s governance and compliance structures are robust, efficient, and aligned with the business&rsquo;s growth.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Compliance Strategy &amp; Framework: Lead the development, implementation, and continuous improvement of Tabby&rsquo;s compliance framework in Saudi Arabia, ensuring alignment with SAMA regulations and local laws.
 </li>
 <li>
 Regulatory Engagement: Act as the main point of contact with SAMA, managing inspections, audits, regulatory inquiries, and ensuring compliance with all regulatory obligations, including licensing requirements.
 </li>
 <li>
 AML/CTF Oversight: Serve as the Money Laundering Reporting Officer (MLRO), ensuring robust anti-money laundering and counter-terrorism financing (AML/CTF) policies, suspicious transaction reporting (STR), and sanctions compliance.
 </li>
 <li>
 Governance &amp; Reporting: Develop and maintain compliance governance structures, including policies, monitoring, reporting, and escalation frameworks specific to the Saudi market. Oversee regulatory reporting, ensuring timely submission of all SAMA, ZATCA filings, disclosures, and prudential returns.
 </li>
 <li>
 Risk Management: Conduct periodic compliance and AML risk assessments, proactively identifying and mitigating key regulatory and financial crime risks to the business.
 </li>
 <li>
 Strategic Advisory: Provide strategic guidance to senior leadership on the compliance implications of new products, partnerships, and business models to ensure that growth initiatives are aligned with regulatory requirements.
 </li>
 <li>
 Training &amp; Awareness: Drive compliance awareness across the organization by designing and delivering training programs. Embed compliance into day-to-day operations, ensuring the team is equipped to adhere to regulatory obligations.
 </li>
 <li>
 Cross-Functional Collaboration: Collaborate with teams across the business, including legal, risk, product, customer experience (CX), operations, and finance, ensuring compliance is integrated at every stage of product development and business operation.
 </li>
 <li>
 Regulatory Insight: Stay up-to-date with regulatory developments, including SAMA circulars and global best practices, adapting policies and procedures to ensure ongoing compliance.
 
 
 
 </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 
 
 <ul>
 <li>
 8+ years in compliance, legal, or regulatory roles within financial services, fintech, or payments, including significant exposure to senior leadership responsibilities.
 </li>
 <li>
 In-depth knowledge of SAMA regulations, AML/CTF frameworks, sanctions compliance, KYC/CDD/EDD, transaction monitoring, data privacy, and consumer protection.
 </li>
 <li>
 Proven track record in managing direct relationships with SAMA and other regional regulators. Strong leadership and people management skills, with the ability to influence and engage senior stakeholders across the organization.
 </li>
 <li>
 Extensive understanding of BNPL (Buy Now, Pay Later), digital payments, e-wallets, and fintech operations in Saudi Arabia.
 </li>
 <li>
 Previous experience serving as a Compliance Officer/MLRO or equivalent for a regulated financial institution is highly desirable.
 </li>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Law, Finance, Business Administration, or a related field. Professional certifications such as CAMS, CCO, or ICA are preferred.
 </li>
 <li>
 Bilingual proficiency in Arabic and English is essential.
 
 </li>
 </ul>
</div>

Compliance Lead

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
As the Compliance Lead for Tabby in Saudi Arabia, you will be the driving force behind the development and execution of Tabby's compliance strategy and framework. Your primary responsibility will be to ensure full adherence to all relevant regulations, including SAMA guidelines, AML/CTF obligations, and the broader legal framework in the Kingdom of Saudi Arabia. In this role, you will serve as Tabby&rsquo;s Compliance Officer and Money Laundering Reporting Officer (MLRO), acting as the primary point of contact for regulators and ensuring the company&rsquo;s governance and compliance structures are robust, efficient, and aligned with the business&rsquo;s growth.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3> 
<ul>
<li>
Compliance Strategy &amp; Framework: 
Lead the development, implementation, and continuous improvement of Tabby&rsquo;s compliance framework in Saudi Arabia, ensuring alignment with SAMA regulations and local laws. 
</li><li>Regulatory Engagement: 
Act as the main point of contact with SAMA, managing inspections, audits, regulatory inquiries, and ensuring compliance with all regulatory obligations, including licensing requirements. 
</li><li>AML/CTF Oversight: 
Serve as the Money Laundering Reporting Officer (MLRO), ensuring robust anti-money laundering and counter-terrorism financing (AML/CTF) policies, suspicious transaction reporting (STR), and sanctions compliance. 
</li><li>Governance &amp; Reporting: 
Develop and maintain compliance governance structures, including policies, monitoring, reporting, and escalation frameworks specific to the Saudi market. Oversee regulatory reporting, ensuring timely submission of all SAMA, ZATCA filings, disclosures, and prudential returns. 
</li><li>Risk Management: 
Conduct periodic compliance and AML risk assessments, proactively identifying and mitigating key regulatory and financial crime risks to the business. 
</li><li>Strategic Advisory: 
Provide strategic guidance to senior leadership on the compliance implications of new products, partnerships, and business models to ensure that growth initiatives are aligned with regulatory requirements. 
</li><li>Training &amp; Awareness: 
Drive compliance awareness across the organization by designing and delivering training programs. Embed compliance into day-to-day operations, ensuring the team is equipped to adhere to regulatory obligations. 
</li><li>Cross-Functional Collaboration: 
Collaborate with teams across the business, including legal, risk, product, customer experience (CX), operations, and finance, ensuring compliance is integrated at every stage of product development and business operation. 
</li><li>Regulatory Insight: 
Stay up-to-date with regulatory developments, including SAMA circulars and global best practices, adapting policies and procedures to ensure ongoing compliance.</li></ul> 
<div></div>
<h3 class="jobSectionHeader">
Skills, Knowledge &amp; Expertise</h3> 
<div></div><ul><li>
 8+ years in compliance, legal, or regulatory roles within financial services, fintech, or payments, including significant exposure to senior leadership responsibilities.</li>
<li> In-depth knowledge of SAMA regulations, AML/CTF frameworks, sanctions compliance, KYC/CDD/EDD, transaction monitoring, data privacy, and consumer protection.</li>
<li> Proven track record in managing direct relationships with SAMA and other regional regulators. Strong leadership and people management skills, with the ability to influence and engage senior stakeholders across the organization.</li>
<li> Extensive understanding of BNPL (Buy Now, Pay Later), digital payments, e-wallets, and fintech operations in Saudi Arabia.</li>
<li> Previous experience serving as a Compliance Officer/MLRO or equivalent for a regulated financial institution is highly desirable.</li>
<li> Bachelor&rsquo;s or Master&rsquo;s degree in Law, Finance, Business Administration, or a related field. Professional certifications such as CAMS, CCO, or ICA are preferred.</li>
<li> Bilingual proficiency in Arabic and English is essential.</li></ul> 
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Syarah

<div>
 Syarah is a leading platform for buying and selling cars in Saudi Arabia and Jordan. We aim to simplify the car buying experience through technology, transparency, and excellent customer service.
 
 
 We are looking for a detail-oriented and proactive
 
 Purchasing Officer
 
 to manage procurement activities, maintain supplier relationships, and ensure timely and cost-effective purchasing of goods and services for the company's operations.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Source, evaluate, and negotiate with suppliers to ensure best pricing and quality.
 </li>
 <li>
 Prepare and process purchase orders and requisitions.
 </li>
 <li>
 Monitor inventory levels and coordinate with departments to forecast needs.
 </li>
 <li>
 Maintain accurate records of purchases, pricing, and other important data.
 </li>
 <li>
 Follow up on deliveries to ensure timely receipt of materials.
 </li>
 <li>
 Ensure compliance with company procurement policies and procedures.
 </li>
 <li>
 Build and maintain strong relationships with vendors and internal teams
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
 </li>
 <li>
 Minimum of 2 years of experience in purchasing or procurement.
 </li>
 <li>
 Strong negotiation and communication skills.
 </li>
 <li>
 Good knowledge of MS Office and ERP systems.
 </li>
 <li>
 Attention to detail and excellent organizational skills
 </li>
 </ul>
</div>

Purchasing Officer

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Customer Care Officer

Sales Officer

Cluster Human Resources Clerk

Training Supervisor

Compliance Lead

Compliance Lead

Purchasing Officer