customer service representative Jobs in Karachi Pakistan

customer service representative

customer sales executive Jobs in Karachi Pakistan

customer sales executive

customer service executive Jobs in Karachi Pakistan

customer service executive

customer service representative (csr) Jobs in Karachi Pakistan

customer service representative (csr)

customer service specialist Jobs in Karachi Pakistan

customer service specialist

customer care specialist

Ibex

Job descriptionCompany Descriptionibex is a global leader in business process outsourcing (BPO) and customer engagement solutions, providing innovative services to help companies acquire, engage, and retain customers. With over 35,000 employees worldwide and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually. Operating in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex delivers superior customer experiences and adds significant value to its clients.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Karachi Division. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and enhancing the overall customer experience on a day-to-day basis.Qualifications<ul><li>Customer Support and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Strong Phone Etiquette</li><li>Effective communication and problem-solving abilities</li><li>Experience in a customer service role is preferred</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent required</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International customer services specialist

IBEX Global

Company Descriptionibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world&rsquo;s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at talentibex.com and connect with us in the digital world.Role DescriptionThis is a full-time onsite role located in Kar&#257;chi for an International Customer Support Specialist. The International Customer Support Specialist will be responsible for providing multilingual customer service via phone, email, and chat to customers around the world, and is expected to troubleshoot and resolve issues relating to customer orders, billing, and shipping. The ideal candidate will possess great communication skills and the ability to multitask and prioritize.Qualifications<ul><li>Fluency in English</li><li>Experience in a customer support or service role is preferred</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Effective problem-solving and decision-making skills</li></ul>Job Types: Full-time, Temporary, Contract, Fresher Contract length: 3 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International Customer Service Representative

ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
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 O Levels/Intermediate or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
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 Critical Thinking
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 Time Management
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 Specialist Focus
 </li>
 <li>
 Organizing
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 <li>
 Priority Setting
 </li>
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 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 <li>
 Referral Rewards
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 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
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 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
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 Maintain swift responses to customers through phone call
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 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
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 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
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 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
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 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

Digitalnob Web Developers

We are a fast-growing skincare brand based in DHA Phase 8, Karachi, dedicated to providing high-quality skincare products and exceptional customer experience. We are looking for a motivated and empathetic Customer Care Representative to join our team and be the voice of our brand for our valued customers.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls, WhatsApp, and email inquiries.</li><li>Provide product information, skincare guidance, and order updates.</li><li>Manage customer complaints and ensure prompt resolution.</li><li>Coordinate with the warehouse and delivery team for timely dispatches.</li><li>Record customer feedback and assist in improving customer satisfaction.</li><li>Maintain accurate customer records in CRM systems.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree (preferred in Marketing, Communications, or related field).</li><li>1&ndash;2 years of experience in customer support or similar role (preferably in eCommerce, beauty, or skincare).</li><li>Excellent communication and interpersonal skills.</li><li>Fluent in English and Urdu (written and verbal).</li><li>Proficient in MS Office and social media platforms (Instagram, WhatsApp Business, Facebook).</li><li>Friendly, patient, and customer-focused attitude.</li></ul>How to Apply:FEMALE ONLYSend your CV and a short cover note to unusnoor@Gmail.com or apply directly through Indeed. Please mention &ldquo;Customer Care Representative &ndash; DHA Phase 8&rdquo; in the subject line.Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Care Representative – Skincare Brand

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Support Specialist at Eminent4U Private Limited, you play a crucial role in ensuring positive interactions between the company and its customers. This position involves a range of responsibilities geared towards excellent customer service and retention.Responsibilities and KPIs:<ul><li>Engage with customers via telephone to resolve issues, providing information on products, account inquiries, and booking status.</li><li>Offer troubleshooting assistance and aim for first-contact resolution.</li><li>Utilize different CSR related strategies to turn cancellation requests into opportunities, and covert them into positive reviews/feedbacks, and sales opportunities, etc.</li><li>Develop a deep understanding of our products and services to better assist customers.</li><li>Build and maintain positive relationships to encourage repeat business and satisfaction.</li><li>Collaborate with our UK team to provide timely updates on customer interactions.</li></ul>Skills and Qualifications:<ul><li>Stellar Communication Skills (A/O Levels preferred)</li><li>Active Listening</li><li>Ability to Multitask</li><li>Team Player</li><li>Flexibility and ability to manage KPIs</li><li>Positive Attitude &amp; Attention to Detail</li><li>Willingness to go the extra mile</li></ul>Why Join Eminent4U Private Limited?<ul><li>Afternoon Shifts: Starting from (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM | 3:00 PM - 11:30 PM ) with alternate weekends off.</li><li>Annual bonuses, KPI based rewards &amp; several other fringe benefits.</li><li>Office location: PECHS, Block-6, Shahra-e-Faisal, Karachi.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li></ul>Join Eminent4U Private Limited:Dedicated to fostering a supportive and rewarding work culture, we invite you to embark on a fulfilling career journey with us, shaping the future of customer support.Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Rate your spoken English on a scale of 1-05 (05 being highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Specialist

Logon Broadband Pvt Ltd

Female Customer Support Representative (CSR)Location: KarachiCompany: Logon BroadbandJob Summary:As a Female Customer Support Representative (CSR), you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services. Your role is crucial in maintaining our reputation for outstanding customer care.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Troubleshoot and resolve technical issues related to internet connectivity and services.Provide ISP service information to customers.Document and update customer records accurately in our software.Collaborate with other departments to ensure customer issues are resolved efficiently.Follow up with customers to ensure their issues have been resolved to their satisfaction.Listen client's complain and assigned to the technicians available to troubleshoot timely and professionally.Qualifications:High school diploma or equivalent; some college coursework preferred.Previous customer service experience, preferably in the ISP or telecommunications industry.Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency with computer systems and basic technical troubleshooting.To apply, please submit your resume, cover letter, and any relevant certifications tocareers@lbi.net.pk by 15th November, 2025.Salary: Rs30,000.00 - Rs35,000.00 per monthJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Female Customer Support Representative (CSR)

Ochre Clothing

Job description:Position: Customer Service Representative (Female Req)Location: DHA, KarachiEmployment Type: Full-timeSalary Package: 40k-50k depending on experienceJob Responsibilities:&middot; Respond promptly to customer inquiries and concerns via various communication channels, including calls, email, chat, and social media platforms.&middot; Assist customers with order placement, tracking, returns, exchanges, and general inquiries about our products, services, and policies.&middot; Provide accurate and detailed information about product features, sizing, materials, and care instructions to help customers make informed purchasing decisions.&middot; Troubleshoot and resolve customer issues, ensuring a satisfactory resolution and maintaining customer satisfaction.&middot; Collaborate with other team members and departments to share customer insights, trends, and feedback, contributing to continuous improvement of our products and services.&middot; Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to customers.&middot; Monitor and track shipments to ensure timely delivery. Provide customers with updates and proactively address any delays or issues.&middot; Handle and resolve customer complaints and issues related to logistics, such as lost or damaged shipments, in a timely and professional manner.&middot; Work closely with the warehouse, shipping, and sales teams to ensure smooth order processing and delivery.Qualifications:&middot; Previous experience in customer service or a related role, preferably in an e-commerce or retail environment.&middot; Excellent verbal and written communication skills in English is a must.&middot; Flexibility to work non-traditional hours, weekends, and holidays, as needed.How to Apply: Please email your resume and a cover letter detailing your relevant experience to Ochreclothings@gmail.com with the subject line &quot;Customer Service Representative&rdquo; Send your resume to our WhatsApp number 0336-8079574Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative

Explore 809+ Customer care specialist in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.