customer service executive - network operations & support Jobs in Mumbai India

customer service executive - network operations & support

customer experience consultant Jobs in Mumbai India

customer experience consultant

sales specialist

customer care specialist

Preply

<div>
 
 
 We power people&rsquo;s progress.
 
 
 
 
 
 
 At Preply, we&rsquo;re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it&rsquo;s creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives progress that matters.
 
 
 
 
 
 
 Your impact in one sentence:
 
 
 
 
 
 
 To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.
 
 
 
 
 
 
 At least 5 reasons to join our Customer Support Squad
 
 
 
 
 
 <ul>
 <li>
 Our international team is constantly growing, and now you can join +100 bright specialists among 8 teams, empowered by experienced managers from world top-notch companies (Booking, Uber).
 </li>
 <li>
 Flexibility is a must for us, but also a big advantage. Preply supports customers 24/7, so you&rsquo;ll have a monthly rotating schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest.
 </li>
 <li>
 To make your professional development more efficient, our trainers will support you not only through the onboarding but also after, with additional support to set you up for success.
 </li>
 <li>
 No calls&mdash;only written communication via chats, emails, and social.
 </li>
 <li>
 We have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you.
 </li>
 </ul>
 
 
 
 
 
 What you'll be doing
 
 
 
 
 
 <ul>
 <li>
 Answer customers&rsquo; questions and resolving any issues that they may be facing;
 </li>
 <li>
 Identify problem areas and flagging them to the concerned team;
 </li>
 <li>
 Ensure customer satisfaction, and work on collecting and tracking user's feedback;
 </li>
 <li>
 Work closely with the product teams to resolve issues and share customer feedback;
 </li>
 </ul>
 
 
 
 
 
 What you need to succeed
 
 
 
 
 
 <ul>
 <li>
 Previous experience providing support through live chats
 </li>
 <li>
 Fluency in English
 </li>
 <li>
 Strong technical and analytical skills;
 </li>
 <li>
 Ability to provide proactive and innovative solutions;
 </li>
 <li>
 Outstanding written and verbal skills;
 </li>
 <li>
 Ability to understand customer's needs;
 </li>
 <li>
 Ability to work in teams;
 </li>
 <li>
 A customer-centric, empathetic mindset with excellent listening skills;
 </li>
 <li>
 An ability to focus on what counts, creating simple solutions to deliver fast results;
 </li>
 <li>
 A passion for learning and desire for self-improvement.
 </li>
 <li>
 Computer
 
 
 with i5 or i7 processor, 16GB RAM, 256 GB SSD
 </li>
 <li>
 Internet connection of at least 30mbs
 </li>
 </ul>
 
 
 
 
 
 Our recruitment process at Preply:
 
 
 
 
 
 
 We want your recruitment experience with us to be as smooth and enjoyable as possible! Here&rsquo;s what to expect:
 
 
 
 
 <ul>
 <li>
 
 Introductory Video Call:
 
 This is a quick, friendly video interview step for us to get to know you a bit better. You will have to record you answering some questions and a short writing assessment that will allow us to know more about your background, experience, and your motivation.
 </li>
 <li>
 
 Meet with Our Talent Acquisition Team:
 
 In this stage, you'll have a deeper conversation with one of our Talent Acquisition specialists. We'll share more details about the role, the company, and our culture. This is also the time to go over things like salary and other important details and to solve any questions you may have!
 </li>
 <li>
 
 Technical Interview with the CC Team Lead:
 
 The final step is a technical interview with one of our CS Team Leads. Don&rsquo;t worry&mdash;this is where we&rsquo;ll dive into your skills and see how they align with the job, making sure you&rsquo;re set up for success.
 </li>
 </ul>
 
 
 
 
 Each stage is designed to help us learn more about you, while giving you insights into what it&rsquo;s like to work with us. We&rsquo;ll keep you updated every step of the way!
 
 
 
 
 
 
 Our Principles
 
 
 
 
 
 <ul>
 <li>
 
 Care to change the world
 
 - We are passionate about our work and care deeply about its impact to be life changing.
 </li>
 <li>
 
 We do it for learners
 
 - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
 </li>
 <li>
 
 Keep perfecting
 
 - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
 </li>
 <li>
 
 Now is the time
 
 - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
 </li>
 <li>
 
 Disciplined execution
 
 - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
 </li>
 <li>
 
 Dive deep
 
 - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
 </li>
 <li>
 
 Growth mindset
 
 - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
 </li>
 <li>
 
 Raise the bar
 
 - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
 </li>
 <li>
 
 Challenge, disagree and commit
 
 - We value open and candid communication, even when we don&rsquo;t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
 </li>
 <li>
 
 One Preply
 
 - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.
 </li>
 </ul>
 
 
 
 
 
 Diversity, Equity, and Inclusion
 
 
 
 Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.
 
</div>

Customer Care Specialist

Medpace

<div>
 
 Launch or Accelerate Your Career in Clinical Research at Medpace India
 
 
 
 At Medpace, we&rsquo;re a global clinical research organization committed to bringing new medicines to patients. In India (Hyderabad &amp; Mumbai/Navi Mumbai), we&rsquo;re expanding our clinical operations, safety, and data teams &mdash; and we&rsquo;re looking for professionals with a nursing background to drive that growth.
 
 
 If you&rsquo;re looking for a new challenge, and want to be part of building something meaningful while advancing your career with a company that&rsquo;s investing in your region &mdash; we&rsquo;d love to hear from you.
 
 
 
 Help shape the future of Medpace. Apply today.
 
 
 
 
 Responsibilities
 
 
 
 
 Why your nursing background matters:
 
 
 
 As a nurse, you&rsquo;ve already developed critical clinical judgement, patient-care experience, and strong understanding of healthcare workflows. At Medpace, these strengths are exactly what we&rsquo;re seeking to apply in roles such as:
 
 
 <ul>
 <li>
 Clinical Safety / Drug Safety Coordinator
 </li>
 <li>
 Study Coordinator / Study Start-Up Specialist
 </li>
 <li>
 Clinical Research Associate (CRA)
 </li>
 <li>
 Clinical Data Review Associate
 </li>
 <li>
 Data Coordinator
 </li>
 <li>
 Clinical Data Coder
 
 
 </li>
 </ul>
 
 What you&rsquo;ll do (depending on role):
 
 
 
 <ul>
 <li>
 Monitor and ensure the safety of clinical trial participants, report adverse events, and contribute to patient-safety outcomes.
 </li>
 <li>
 Liaise with trial sites, healthcare professionals, and cross-functional teams to support protocol conduct and compliance.
 </li>
 <li>
 Use your clinical experience to review and interpret patient/clinical data, identify inconsistencies or queries, and support high-quality trial documentation.
 </li>
 <li>
 Shift your career from direct patient care into the broader clinical-research ecosystem &mdash; working on global studies, gaining new skills and advancing in your career.
 
 
 </li>
 </ul>
 
 What&rsquo;s in it for you:
 
 
 
 <ul>
 <li>
 A real career path: from specialist roles into senior roles (e.g., Senior CRA, Lead Safety Specialist).
 </li>
 <li>
 Work in a global CRO with a strong reputation and clinical focus.
 </li>
 <li>
 Be based in Hyderabad or Navi Mumbai &mdash; vibrant locations with exciting growth opportunities.
 </li>
 <li>
 Competitive salary and benefits &mdash; plus the chance to make a meaningful impact, not just for patients &mdash; but also for your personal career journey.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What we expect from you:
 
 
 
 <ul>
 <li>
 Bachelor of Science in Nursing (BSN) or higher (MSc Nursing preferred).
 </li>
 <li>
 Clinical experience in a hospital or healthcare setting.
 </li>
 <li>
 Excellent communication skills (verbal and written), and comfort collaborating across functional teams.
 </li>
 <li>
 A proactive, growth-oriented mindset: you&rsquo;re ready to apply your nursing skill-set in a new way, and you&rsquo;re motivated to learn and take on global responsibilities.
 </li>
 <li>
 Prior exposure to clinical research is a plus &mdash; but not required. We offer training and support to help you step into the role.
 
 
 </li>
 </ul>
 
 Medpace Overview
 
 
 
 Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.
 
 
 
 Why Medpace?
 
 
 
 People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.
 
 
 The work we&rsquo;ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.
 
 
 
 Medpace Perks
 
 
 
 <ul>
 <li>
 Flexible work environment
 </li>
 <li>
 Competitive compensation and benefits package
 </li>
 <li>
 Competitive PTO packages
 </li>
 <li>
 Structured career paths with opportunities for professional growth
 </li>
 <li>
 Company-sponsored employee appreciation events
 </li>
 <li>
 Employee health and wellness initiatives
 
 
 </li>
 </ul>
 
 Awards
 
 
 
 <ul>
 <li>
 Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024
 </li>
 <li>
 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility
 
 
 </li>
 </ul>
 
 What To Expect Next
 
 
 
 A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.
</div>

Nursing Educated Professionals (BSN or higher)

airtel

<div>
 
 Position:
 
 Key Account Manager &ndash; Enterprise
 
 
 
 Location:
 
 PAN India
 
 
 
 Purpose Of The Role
 
 
 
 Responsible for end-to-end telecom, cloud, and security needs of a set of 30&ndash;35 enterprise accounts, primarily mid to large segment. The role focuses on driving revenue growth by positioning
 
 Airtel&rsquo;s Digital Services portfolio
 
 (Cloud, Security, Data Center, IoT, CPaaS) alongside core connectivity offerings.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Build and maintain strategic relationships with key decision-makers (Middle/Senior Management, CXOs) across enterprise accounts.
 </li>
 <li>
 Drive revenue growth and retention in existing accounts across Data, Voice, Cloud, and Security solutions.
 </li>
 <li>
 Identify and create opportunities in Cloud adoption (migration, DR/backup, app hosting) and Security services (SOC, managed security, compliance).
 </li>
 <li>
 Engage with CIOs, CTOs, and CISOs to understand their digital priorities and align Airtel offerings accordingly.
 </li>
 <li>
 Collaborate with internal specialist teams and external partners/vendors to deliver integrated solutions and ensure business target achievement.
 </li>
 <li>
 Achieve account business targets: order booking, revenues, collections, new account identification, and churn control.
 </li>
 <li>
 Augment solution selling and drive new product penetration, particularly in emerging markets.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Commercial Acumen &amp; Enterprise Solution Selling
 </li>
 <li>
 Consultative Selling for Cloud &amp; Security Solutions
 </li>
 <li>
 Customer Service Orientation and Executive Presence (handling CXO-level discussions)
 </li>
 <li>
 Key Account Planning &amp; Management
 </li>
 <li>
 Negotiation Skills &amp; Competitive Positioning
 </li>
 <li>
 Strong knowledge of Cloud (Private/Public/Hybrid), Data Center, Security, and Enterprise Networking
 </li>
 <li>
 Ability to devise creative ideas to attract and engage target customers
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in selling Cloud and Security solutions to enterprise customers.
 </li>
 <li>
 Exposure to deal structuring, pricing, and competitive positioning.
 </li>
 <li>
 Strong understanding of digital transformation, data protection, compliance, and cybersecurity.
 </li>
 <li>
 Ability to collaborate with internal and external teams to deliver integrated solutions.
 
 
 </li>
 </ul>
 Once you give the go-ahead, we will share the JD with the Marketing team today, and it will be posted on
 
 LinkedIn from the Airtel Business page
 
 
 
 The agenda of this LinkedIn post is to attract talent to our Sales team&mdash;professionals with Cloud and Solution Selling expertise who can bring innovative solutions to life for our customers. We are looking for individuals who can drive enterprise growth, manage strategic client relationships, and deliver tangible business impact.
 
 
 
 Role Details
 
 
 
 <ul>
 <li>
 Req ID: Already created
 </li>
 <li>
 Job Title: Key Account Manager
 </li>
 <li>
 Location: PAN India
 </li>
 <li>
 Application: Link to apply will be included in the LinkedIn post
 
 
 </li>
 </ul>
 #BAL
</div>

Key Account Manager

Lodha

<div>
 
 Business Development and Channel Partner Management
 
 
 &bull; Consistently identify and qualify leads in designated markets through B2B and B2C sales calls. Leverage on a
 
 
 strong network of Channel Partners (CP) and existing customers to achieve set targets.
 
 
 &bull; Consistently build on the CP network to acquire new business and manage clients in collaboration with them.
 
 
 Conduct regular meetings with CPs with the purpose of both engagement and empanelment to drive more
 
 
 business.
 
 
 &bull; Quarterly review of CPs including actual achievement v/s targets, qualitative factors and process improvements
 
 
 Client Relationship Building
 
 
 &bull; Actively follow through on potential customers based on their specific requirements. Possess in-depth product
 
 
 knowledge (and micro information at project level) and communicates the same effectively to prospects.
 
 
 &bull; In collaboration with the Team Lead, meet with prospects, organize and conduct site visits and strive to establish
 
 
 a strong client relationship with an aim to convert from proposal to definite status
 
 
 &bull; Play a key role during various stages of customer engagement till delivery and provide support for query
 
 
 resolution
 
 
 Industry Awareness
 
 
 &bull; Keep abreast with relevant competitor details including price movements, construction activity, key trends and
 
 
 market dynamics
 
 
 &bull; Network effectively with peer teams and industry contacts to stay updated on key trends, developments, market
 
 
 dynamics and potential business opportunities. Liaison with various departments to get deeper product
 
 
 knowledge.
 
 
 Team Collaboration
 
 
 &bull; Support peer teams for effective deal closure, ensuring required documents (legal agreements, billing, credit
 
 
 etc.) are in place and monitoring collections for designated accounts
 
 
 &bull; Coordinate with various departments (Customer Care, Sales Peer Teams etc.) to ensure exceptional customer
 
 
 service
 
 
 Systems and Process Compliance
 
 
 &bull; Maintain accurate records for designated accounts and share regular updates with the Team Lead and Segment
 
 
 Head
 
 
 &bull; Maintain thorough adherence to SFDC and lead tracking mechanisms as required
 
 
 &bull; Ensure highest standards of compliance to Lodha Group&rsquo;s policies, processes and value structure
 
</div>

Sales Specialist

Dentsu Creative

<div>
 
 
 
 About Dentsu India:
 
 
 
 
 Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle Sokrati, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, Dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated specialists.
 
 
 Part of Dentsu International, dentsu India helps some of the biggest &amp; most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.
 
 
 In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good &amp; for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.
 
 
 
 
 
 Learn more at:
 
 
 
 https://www.dentsu.com/
 
 
 
 
 https://www.dentsu.com/careers
 
 
 
 
 
 
 
 Role summary:
 
 
 
 
 Job Title:
 
 
 Admin &ndash; Operations &amp; Facility Management
 
 
 
 
 Location: Mumbai
 
 
 
 
 Total experience:
 
 
 4+ yrs
 
 
 
 
 
 
 We&rsquo;re looking for a
 
 hands-on and reliable Admin Executive (Operations &amp; Facility Management)
 
 who can efficiently manage day-to-day office operations, production logistics, and facility upkeep, ensuring seamless coordination between creative, production, and support teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Office Administration &amp; Facility Management
 
 
 <ul>
 <li>
 Oversee daily office operations including housekeeping, pantry, maintenance, and vendor coordination.
 </li>
 <li>
 Ensure the smooth functioning of office infrastructure equipment, utilities, and workstation setup.
 </li>
 <li>
 Manage office inventory (stationery, production essentials, pantry, etc.) and track usage regularly.
 </li>
 <li>
 Handle AMC renewals, vendor payments, and service contracts.
 </li>
 <li>
 Supervise office hygiene, safety, and compliance with health &amp; safety standards.
 </li>
 </ul>
 
 
 2. Production &amp; On-ground Operational Support
 
 
 <ul>
 <li>
 Support production and shoot teams with on-ground logistics like transport, stay, meals, and coordination.
 </li>
 <li>
 Arrange and manage equipment rentals, production material procurement, and local vendor tie-ups.
 </li>
 <li>
 Coordinate with external vendors, production crews, and suppliers for timely execution of production requirements.
 </li>
 <li>
 Ensure smooth logistical operations during pre-production and shoot schedules.
 </li>
 </ul>
 
 
 3. Vendor &amp; Asset Management
 
 
 <ul>
 <li>
 Maintain vendor database and establish long-term vendor relationships for office and production needs.
 </li>
 <li>
 Negotiate rates and manage cost-effective procurement across office and production requirements.
 </li>
 <li>
 Maintain an updated asset register for office and production equipment.
 </li>
 <li>
 Handle asset allocation, tagging, repair, and replacement processes.
 </li>
 </ul>
 
 
 4. Travel &amp; Logistics
 
 
 <ul>
 <li>
 Coordinate travel arrangements, hotel bookings, and transportation for staff and production teams.
 </li>
 <li>
 Manage travel advances, expense settlements, and reimbursements in coordination with the accounts team.
 </li>
 <li>
 Ensure travel policies and budgets are adhered to.
 </li>
 </ul>
 
 
 5. Coordination &amp; Compliance
 
 
 <ul>
 <li>
 Liaise with internal departments (HR, Accounts, Creative, Production) to ensure smooth cross-functional operations.
 </li>
 <li>
 Handle documentation related to office lease agreements, maintenance contracts, and statutory compliances.
 </li>
 <li>
 Support in managing security, access control, and visitor management systems.
 </li>
 <li>
 Ensure readiness and compliance during audits or facility inspections.
 </li>
 </ul>
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong organizational and multitasking skills.
 </li>
 <li>
 Excellent communication and vendor negotiation abilities.
 </li>
 <li>
 Proactive problem-solving and time management skills.
 </li>
 <li>
 Sound understanding of facility maintenance, vendor management, and basic production operations.
 </li>
 <li>
 Ability to manage multiple priorities under tight deadlines.
 </li>
 <li>
 Proficiency in MS Office, Google Sheets, and documentation.
 </li>
 <li>
 A people-friendly, reliable, and process-oriented mindset.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Administration, Operations, Management, or a related field.
 </li>
 <li>
 4&ndash;6 years of experience in
 
 Admin, Facility, or Operations Management
 
 , preferably in a
 
 creative agency, media, or production house
 
 environment.
 </li>
 <li>
 Prior experience handling shoot logistics or production support will be a strong advantage.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Employment Type: Full Time
 
 
 
 
 Location: Mumbai (Andheri)
 
 
 
 
</div>

Admin – Operations & Facility Management

Helo.ai by VivaConnect

<div>
 
 Join Us as a Pre-Sales IT Specialist
 
 
 
 Location:
 
 Andheri East, Mumbai, India
 
 
 
 Notice Period:
 
 Immediate to 30 Days
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 
 About VivaConnect
 
 
 
 VivaConnect
 
 is one of India&rsquo;s top 10
 
 CPaaS
 
 companies, backed by
 
 24+ years of experience
 
 in delivering impactful mobile marketing solutions. Our strength lies in leveraging
 
 mobile, digital, and social technologies
 
 powered by
 
 AI, Machine Learning, and Analytics
 
 &mdash; enabling high-engagement brand-consumer interactions at
 
 25% lower costs
 
 .
 
 
 From
 
 TCS, SBI, Bajaj Finserv to Reliance Industries
 
 , we proudly serve 250+ iconic brands &mdash; with a
 
 75%+ client retention rate
 
 in the past 5 years.
 
 
 Why Join VivaConnect?
 
 
 
 
 
 
 Dynamic Team:
 
 100+ skilled professionals who drive innovation.
 
 
 
 Award-Winning Excellence:
 
 Recognized by CNBC, ACEF, Mobby&rsquo;s, Red Herring, and IDMA.
 
 
 
 Trusted by Leading Brands:
 
 Long-term collaborations with top BFSI and enterprise clients.
 
 
 
 High-Growth Industry:
 
 The CPaaS market in India is poised for massive expansion &mdash; be a part of this wave!
 
 
 
 
 
 Your Role: Pre-Sales IT Specialist
 
 
 As a Pre-Sales IT expert, you'll be the
 
 technical bridge between our sales team and clients
 
 . Your role is to understand client needs, design tech-driven solutions, and support the business team in closing deals with confidence and clarity.
 
 
 
 
 
 Key Responsibilities
 
 
 
 Client Discovery &amp; Engagement
 
 
 
 Meet with prospects to understand their business challenges and technical requirements.
 
 
 Translate client needs into tailored solutions using VivaConnect&rsquo;s product suite.
 
 
 
 Solution Design &amp; Presentation
 
 
 
 Collaborate with the sales team to create winning solution proposals.
 
 
 Deliver compelling presentations and demos to showcase business value.
 
 
 
 Sales Enablement &amp; Support
 
 
 
 Assist with
 
 RFP/RFI responses
 
 and contribute to pitch decks.
 
 
 Support sales teams with insights, training, and PoC coordination.
 
 
 
 Technical Coordination
 
 
 
 Guide clients through onboarding and integration processes.
 
 
 Identify key
 
 use cases
 
 and map them to our platform capabilities.
 
 
 
 Feedback Loop &amp; Product Improvement
 
 
 
 Collect and relay client feedback to product and tech teams for future enhancements.
 
 
 Stay updated with the latest in CPaaS, telecom, and enterprise tech trends.
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 Educational Background:
 
 Bachelor&rsquo;s degree in Computer Engineering, IT, or a related field.
 
 
 
 Strong Communicator:
 
 Excellent interpersonal, written, and verbal communication skills.
 
 
 
 Tech-Savvy:
 
 Deep understanding of product functionality and integration logic.
 
 
 
 Analytical Thinker:
 
 Proficient in assessing client requirements and crafting tailored solutions.
 
 
 
 Presentation Ninja:
 
 Skilled in creating and delivering high-impact PowerPoint presentations.
 
 
 
 
 
 Ready to Create Impact?
 
 
 If you&rsquo;re passionate about technology, solutions, and making client conversations truly meaningful &mdash;
 
 we&rsquo;d love to hear from you
 
 .
 
 
 
</div>

Product Manager

Elchemy

<div>
 
 
 About Elchemy
 
 
 
 Elchemy is a tech-enabled cross-border specialty chemicals marketplace. Our vision is to become the largest global speciality chemicals distributor focussing on discovery and fulfillment using a tech-first approach.&nbsp;
 
 
 Chemicals is an extremely important large and fragmented market with multiple inefficiencies in cross border trade. The global speciality chemicals market is $800bn growing at a CAGR of 5.7%. The industry faces glaring challenges including lack of trust, excessive lead times, quality uncertainty, lack of transparency and tons of operational challenges.
 
 
 In the past 20 months of the company's operation, we have scaled up our operations serving in more than 32 countries and have active partnerships with more than 100s of customers and suppliers. The company has raised a total of upwards of $7.5mn from marquee investors like InfoEdge Ventures and Prime Venture.
 
 
 
 
 
 Our highly ambitious team comprises alumni from IITs, IIMs, NITs and have extensive experience of working in startups as well as multinational companies. We want to create a team with A-players and rockstars in all roles. When such a team comes together, no vision seems unachievable, and everyone pushes to deliver outstanding results.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Generate new business opportunities for Elchemys products &amp; services for the US market focusing on the Personal Care and Flavors and Fragrance Industry.
 </li>
 <li>
 Generate high-quality leads through cold-calling, cold emailing, attending physical &amp; virtual conferences, social media outreach etc.
 </li>
 <li>
 Qualify inbound and outbound leads, determining their potential to convert into sales opportunities. Assess client needs and identify opportunities for chemical solutions.
 </li>
 <li>
 Maintain an organized pipeline of leads and opportunities, ensuring regular follow-up and consistent communication with prospects.
 </li>
 <li>
 Work closely with the sales team, product managers, and marketing department to align lead generation efforts with company objectives and campaigns.
 </li>
 <li>
 Ensure customer satisfaction by being process oriented, with operational efficiency and excellent communication skills
 </li>
 </ul>
 
 
 
 
 
 This role is pivotal in driving Elchemys growth in the US market, ensuring a strong foothold in the Personal Care, Flavors &amp; Fragrance sectors, and achieving long-term business success.
 
 
 
 
 
 
 
 Skills and Qualifications:
 
 
 <ul>
 <li>
 3+ years' experience in sales/business development in B2B sector in international markets
 </li>
 <li>
 Experience of International Sales in the US Market is plus
 </li>
 <li>
 Should have an excellent verbal communication &amp; presentation skill
 </li>
 <li>
 Should have an excellent proficiency with Microsoft Excel, PowerPoint
 </li>
 <li>
 Should have an ability to work in high-energy, fast-paced cross-functional teams. Should have an entrepreneurial bent of mind, strong business acumen and good network.
 </li>
 </ul>
 
 
 
</div>

International Sales Specialist

Explore 118+ Customer care specialist in Mumbai India this November. Find roles across top companies and apply now to boost your career.