customer care specialist Jobs in Mumbai India

customer care specialist

customer experience consultant

A.P. Moller - Maersk

<div>
 We are looking for an enthusiastic individual with solid experience in Customer Service to join our Exports team.
 
 
 
 We Offer
 
 
 
 
 Key Responsibilities
 
 
 
 
 Who we are looking for
 
 
 
 In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team&rsquo;s and organisation&rsquo;s success. This is an opportunity for graduates with customer service experience to grow and develop in an enriching environment while bringing their best skills and talents to the forefront.
 
 
 <ul>
 <li>
 Build strong and lasting relationships with customers and provide second-to-none customer service.
 </li>
 <li>
 Take full responsibilities and end-to-end ownership of customer shipments and issues.
 </li>
 <li>
 Engage in constructive problem resolution and provide solutions.
 </li>
 <li>
 Act and communicate proactively and keep customers informed of any issues or changes in their shipment.
 </li>
 <li>
 Address root causes and seek continuous improvements &ndash; constantly look for ways to improve work processes.
 </li>
 <li>
 Work independently and assist the team in realizing goals and standards &ndash; share knowledge and best practices.
 </li>
 <li>
 Take responsibility for the execution of shipment lifecycle process including cross functional coordination.
 </li>
 <li>
 Adhere to standardized processes and tasks without compromising customer experience.
 </li>
 <li>
 Preferably a Post-Graduate with excellent communication skills.
 </li>
 <li>
 1-2 years&rsquo; relevant customer serving experience.
 </li>
 <li>
 Previous experience in shipping/ logistics is highly preferred.
 </li>
 <li>
 An excellent team player.
 </li>
 <li>
 Able to work under pressure.
 </li>
 <li>
 Well organised, efficient and effective.
 </li>
 <li>
 Strong interpersonal and communication skills.
 
 
 </li>
 </ul>
 The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service. Has the ability to handle complaints with a smile and is willing to build a long-term relationship with the customer. Is able to influence and persuade the customer and handle exception management. Has the ability to take ownership and work for early resolution and closure of customer issues. Works accurately with eye for detail and has empathy for the customer's situation.
 
 
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Customer Experience Consultant

Bristlecone

<div>
 
 Job Description
 
 
 
 Senior Solution Consultant Kinaxis
 
 
 Skill Required
 
 
 <ul>
 <li>
 Experience 5+ years of experience with modelling Supply chain planning problems in enterprise applications is a must.
 </li>
 <li>
 Experienced in Supply Chain Planning consulting
 </li>
 <li>
 Should be well versed with the knowledge of Supply Chain Planning and Optimization
 </li>
 <li>
 Handson experience of working on Kinaxis Rapid Response
 </li>
 <li>
 Understanding end to end supply chain planning concepts focusing on Demand planning, Supply Planning and SOP, and different issues involved in the supply chain management
 </li>
 <li>
 Supply chain planning functional design and implementation experience in Kinaxis Rapid Response
 </li>
 <li>
 Experience in implementation of Kinaxis demand or supply planning
 </li>
 <li>
 Deep knowledge of Workbooks and data needs for Kinaxis
 </li>
 <li>
 Kinaxis certified preferred
 </li>
 <li>
 Ability to understand client requirements and configure customized solutions in Kinaxis Rapid Response
 </li>
 <li>
 Excellent presentation and communication skills
 </li>
 <li>
 Characteristics Structured and professional way of working with the ability to prioritize, sequence tasks, and highlight any risks in a timely fashion.
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 <ul>
 <li>
 Demonstrate thorough knowledge of industry best practices, business processes, client solutions, technical architecture, and value proposition.
 </li>
 <li>
 Participate in the complete lifecycle of a project from design to delivery of Client solutions to customers across industries and geographies.
 </li>
 <li>
 Understanding our customers requirements by participating in workshops with functional and business owners on the processes and documenting them.
 </li>
 <li>
 Work closely with architects to develop clear functional and technical design document data requirements and build complex datasets.
 </li>
 <li>
 Configure the Clients platform based on the blueprint laid out during design to solve deep operationssupply chain problems.
 </li>
 <li>
 Create and execute workflow and data analytics test cases, document issues, and track progress to resolve issues.
 </li>
 <li>
 Support Super User and End User training, for a global user base.
 </li>
 <li>
 Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams.
 </li>
 </ul>
</div>

Consultant - Emerging Platforms

<div>
 Requisition Id : 1639965
 
 
 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it&rsquo;s your career and &lsquo;It&rsquo;s yours to build&rsquo; which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.
 
 
 The opportunity : Consultant-TMT-TAX-TAX - GCR - Global Compliance &amp; Reporting - Mumbai
 
 
 TMT :
 
 
 Industry convergence offers TMT (Technology, Media &amp; Entertainment, and Telecommunications) organizations the chance to evolve and transform, but it also presents challenges around competitiveness and delivering agile corporate strategies for growth.
 
 
 We help TMT companies create compelling employee and customer experiences, retaining skills and talent while achieving enterprise-wide operational excellence. We help them guard their data, brand and reputation. We also enable the pursuit of M&amp;A strategies that methodically create value, reduce risk and transform TMT companies into powerhouses that will lead the technology revolution of the future &ndash; building a better working world for all.
 
 
 TAX - GCR - Global Compliance &amp; Reporting :
 
 
 Our globally connected tax professionals offer associated services across all tax disciplines to help the clients prosper in an era of rapid change. We combine our exceptional knowledge and experience with the people and technology platforms to equip clients in making better business decisions by bringing insights to the forefront. We help companies recognize the tax policies and tax laws of governments around the world to plan and comply accordingly. Our teams leverage transformative technologies to deliver strategy and execution, from tax and regulatory obligations to operations and workforce management, to reduce risk and drive sustainable value.
 
 
 EY has competencies in Business Tax Services, Global Compliance and Reporting, Global Law, Indirect Tax, International Tax and Transaction Services.
 
 
 Your key responsibilities
 
 
 Technical Excellence
 
 
 Your key responsibilities
 
 
 As a Consultant, you will be a key resource on client engagement.
 
 
 <ul>
 <li>
 Be up to date with key technical and functional skills, and industry trends
 
 
 </li>
 </ul>
 Skills and attributes for success
 
 
 <ul>
 <li>
 Experience in tax and regulatory support for global mobility
 
 
 </li>
 </ul>
 Skills and attributes
 
 
 To qualify for the role you must have
 
 
 Qualification
 
 
 A good candidate with upto 2 years of experience post-qualification (post CA qualification) having knowledge of direct tax and tax treaty provisions (including practical knowledge of these subjects).
 
 
 
 Experience
 
 
 
 A good candidate with upto 2 years of experience post-qualification having knowledge of direct tax and tax treaty provisions (including practical knowledge of these subjects).
 
 
 What we look for
 
 
 People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.
 
 
 What we offer
 
 
 With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities.
 
 
 EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing.
 
 
 If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
 
 
 Join us in building a better working world. Apply now.
</div>

Consultant - TAX - TMT - TAX - GCR - Global Compliance & Reporting - Mumbai

Board

<div>
 At Board, we power financial and operational planning solutions for the world&rsquo;s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.
 
 
 What&rsquo;s been key to our success? Our people&mdash;we value everyone&rsquo;s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
 
 
 Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
 
 
 We are currently looking for a talented, dynamic and eager to learn
 
 Associate Consultant Intern
 
 to join our Professional Services team in Mumbai for a full-time
 
 6-month internship
 
 .
 
 
 Reporting to the Professional Services Team Leader, you will contribute to the implementation and evolution of Performance Management solutions for our customers. In this role, you will have the opportunity to understand the different components of an Enterprise Performance Management project and to evolve in an innovative, growing sector within the Software Industry.
 
 
 
 Core responsibilities:
 
 <ul>
 <li>
 Understand the functional context of the project within the client&rsquo;s environment
 </li>
 <li>
 Understand our Enterprise Planning platform capabilities: Reporting - EPM &ndash; Database
 </li>
 <li>
 Develop budgeting solutions and dashboards with Board toolkit
 </li>
 <li>
 Be in charge of both developments (flow, power, reporting) and unit tests
 </li>
 <li>
 Write documents and technical specifications
 </li>
 <li>
 Participate in the delivery of projects
 </li>
 </ul>
 
 What we look for:
 
 <ul>
 <li>
 BE/B.Tech in Computer Science, Engineering, Data Science, or related fields
 </li>
 <li>
 MBA with a strong technical orientation is welcome
 </li>
 <li>
 Ability to understand the business challenges of our clients
 </li>
 <li>
 Motivation to evolve in the Consulting environment
 </li>
 <li>
 Familiarity with SQL and ODBC data source connections will be a plus&nbsp;
 </li>
 <li>
 Knowledge of data manipulation
 </li>
 <li>
 Good analytical and problem-solving skills
 </li>
 <li>
 Teamwork and growth mindset
 </li>
 <li>
 Fluency in English is mandatory
 </li>
 <li>
 Excellent written and verbal communication skills &nbsp;
 </li>
 </ul>
 
 Our commitment to Diversity and Inclusion
 
 
 Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!
</div>

Associate Consultant Intern

PwC India

<div>
 
 
 Specialist / Associate / Senior Associate &ndash; Domestic Market
 
 
 
 
 Location: Mumbai
 
 
 
 
 Department: Financial Crime Compliance
 
 
 
 
 
 
 PwC India&rsquo;s Financial Crime Compliance (FCC), Forensic team assists our clients in the Financial Services Industry in overcoming challenges posed by the financial crime, increasing regulatory demands, and operational and technological obstacles through collaboration and innovation. The team provides consultancy and operational support in the AML/CFT related areas such as KYC, Transaction Monitoring, Risk Assessment, Sanctions, FRM, Mule account review and Compliance governance to help clients prevent, detect and respond to financial crime and also demonstrate robust regulatory compliance. The team helps clients transform their AML framework by executing strategies to reduce operational complexity through streamlined processes, technology optimization, and resource efficiency to deliver cost-effective, high-quality services to our Clients. As a Consultant/ Senior Consultant in the FCC team, your roles will be the following.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ol>
 <li>
 Key contributions to the delivery of client or internal engagement, programs or processes e.g., determine what needs to be done by exploring innovative solutions, engage with your team, seniors, and the client stakeholders to develop your understanding of client problem statement, take ownership for the quality and efficiency of the deliverables and contribute to the client account planning.
 </li>
 <li>
 Proactively identify areas of improvement or efficiencies in Client engagements.
 </li>
 <li>
 Keeping up with the trends and developments in the Financial Services industry and particularly in the AML/ CTF/ Sanctions regulatory area including domestic (RBI, PMLA and FIU-IND etc.) and global guidance and best practices (FATF, UK JMLSG, Wolfsberg Group etc.) and supporting seniors in translating them into valuable and practical advice to Clients.
 </li>
 <li>
 Understanding of the financial crime technologies (including regulatory technologies) and platforms supporting financial crime prevention and detection.
 </li>
 <li>
 Understanding of financial fraud investigations (for e.g., asset tracing, money laundering, suspected violation of ethics, regulatory investigations &amp; open-source intelligence), FCPA (Foreign corrupt practices Act) / UKBA (United Kingdom Bribery Act) compliance reviews, fraud risk assessment, employee misconduct reviews, EWRA (enterprise wide risk assessment reviews), Third-party risk assessment, other risk management activities and risk assessments within FCC domain.
 </li>
 <li>
 Collaborating with technology and other vendors for joint sales and marketing initiatives in relation to financial crime compliance consulting and products.
 </li>
 <li>
 Working together in the team, mentoring and coaching others to support a positive, caring, and collaborative work environment.
 </li>
 <li>
 Active participation in collaboration with other practices in PwC and the global PwC network to support client projects/ internal initiatives.
 </li>
 </ol>
 
 
 
 
 
 Additional Responsibilities for Senior Associate Level:
 
 
 <ol>
 <li>
 Lead small teams or workstreams within large engagements, ensuring high-quality delivery and adherence to project timelines.
 </li>
 <li>
 Review and quality-check work completed by Associates and provide constructive feedback.
 </li>
 <li>
 Manage client communications and contribute to stakeholder updates and presentations.
 </li>
 <li>
 Support the development of proposals, methodologies, and training materials for financial crime engagements.
 </li>
 <li>
 Contribute to thought leadership and knowledge sharing on emerging FCC trends, technologies, and regulations.
 </li>
 </ol>
 
 
 
 
 
 Required Qualifications and Experience
 
 
 <ol>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Business, Economics, Law, or related field.
 </li>
 <li>
 Previous experience (3+ years), preferably in Financial Crime Compliance at a global financial institution or a leading consulting firm.
 </li>
 <li>
 Experience of working with the domestic financial institutions including Banks, Fintechs and NBFCs.
 </li>
 <li>
 In-depth technical knowledge in an AML area (KYC, Transaction Monitoring, Sanctions, Compliance Governance).
 </li>
 <li>
 Sound knowledge of domestic and global regulatory guidelines around AML including RBI, PMLA, FIU, FATF, FCA, FinCEN, Wolfsberg group, Basel Committee etc.
 </li>
 <li>
 Good understanding of the financial services industry (e.g., business and operating models, products and services, and culture).
 </li>
 <li>
 Experience in AML framework such as designing policies and procedures, risk assessment, due diligence, risk categorization, ongoing monitoring, and implementing of processes.
 </li>
 <li>
 Technical knowledge in the area of Operational risk management like Fraud risk management, Vendor due diligence, etc.
 </li>
 <li>
 Good organizational skills with the ability to plan, organize and prioritize tasks and projects and adapt quickly to changing priorities.
 </li>
 <li>
 Must possess excellent time-management, problem-solving, and critical thinking capabilities
 </li>
 <li>
 Strong analytical and report-writing skills with attention to detail.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 </ol>
 
 
 
 
 
 Preferred Certifications
 
 
 <ol>
 <li>
 CAMS (Certified Anti-Money Laundering Specialist), CFE, or equivalent FCC qualification.
 </li>
 </ol>
 
 
</div>

Senior Associate – Domestic Market

Deloitte

<div>
 
 Summary
 
 
 
 
 Position Summary
 
 
 
 
 Artificial Intelligence &amp; Engineering
 
 
 
 AI &amp; Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions insights are powered by engineering for business advantage, helping transforming mission-critical operations.
 
 
 Join our AI &amp; Engineering team to help in transforming technology platforms, driving innovation, and helping help make a significant impact on our clients' success achievements. You&rsquo;ll work alongside talented professionals reimagining and re-engineering operations and processes that are could be critical to businesses.
 
 
 
 Position Summary
 
 
 
 
 Level:
 
 Consultant
 
 
 As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
 
 
 
 Work you&rsquo;ll do:
 
 
 
 Apply industry knowledge to requirements gathering and analysis, ensuring alignment with sector needs. Demonstrate expertise across the entire software development lifecycle, from design and coding to deployment and defect resolution, collaborating with stakeholders for effective delivery. Conduct peer and team reviews to maintain quality standards. Actively engage in Agile practices, including sprint planning, retrospectives, and effort estimation. Build and share business process knowledge, supporting project knowledge management and team training. Proactively recommend process improvements, track efficiency gains, and contribute to automation and innovation, all aimed at enhancing project outcomes and delivering greater value to clients.
 
 
 
 The team:
 
 
 
 AI &amp; Data offers a full spectrum of solutions for designing, developing, and operating cutting-edge Data and AI platforms, products, insights, and services. Our offering helps clients innovate, and enhance their data, AI, and analytics capabilities, ensuring they can mature and scale effectively.
 
 
 
 AI &amp; Data professionals will work with our clients to:
 
 
 
 <ul>
 <li>
 Design and modernize large-scale data and analytics platforms including data management, governance and the integration of structured and unstructured data to generate insights leveraging cloud, edge and AI/ML technologies, platforms and methodologies for storage, processing
 </li>
 <li>
 Leverage automation, cognitive and AI based solutions to manage data, predict scenarios and prescribe actions
 </li>
 <li>
 Drive operational efficiency by managing and upgrading their data ecosystems and application platforms, utilizing analytics expertise and providing As-a-Service models to ensure continuous insights and enhancements.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Must Have Skills/Project Experience/Certifications:
 
 
 
 <ul>
 <li>
 3-6 Years of technology Consulting experience
 </li>
 <li>
 A minimum of 2 Years of experience in Cloud Operations
 </li>
 <li>
 High degree of knowledge using AWS services like lambda, GLUE, S3, Redshift, SNS, SQS and more.
 </li>
 <li>
 Strong scripting experience with python and ability to write SQL queries and string analytical skills.
 </li>
 <li>
 Experience working on CICD/DevOps is nice to have.
 </li>
 <li>
 Proven experience with agile/iterative methodologies implementing Cloud projects.
 </li>
 <li>
 Ability to translate business requirements and technical requirements into technical design.
 </li>
 <li>
 Good knowledge of end to end project delivery methodology implementing Cloud projects.
 </li>
 <li>
 Strong UNIX operating system concepts and shell scripting knowledge
 </li>
 <li>
 Good knowledge of cloud computing technologies and current computing trends.
 </li>
 <li>
 Effective communication skills (written and verbal) to properly articulate complicated cloud reports to management and other IT development partners.
 </li>
 <li>
 Ability to operate independently with clear focus on schedule and outcomes.
 </li>
 <li>
 Experience with algorithm development, including statistical and probabilistic analysis, clustering, recommendation systems, natural language processing, and performance analysis.
 
 
 </li>
 </ul>
 
 Good to Have Skills/Project Experience/Certifications:
 
 
 
 <ul>
 <li>
 Planning, designing and developing cloud-based applications
 </li>
 <li>
 Exceptional problem-solving skills, with the ability to see and solve issues
 </li>
 <li>
 Orchestrating and automating cloud-based platforms
 </li>
 <li>
 Continuously monitor the system effectiveness and performance and identify the areas for improvement, collaborating with key stakeholders
 </li>
 <li>
 Provide guidance and coaching to the team members as required and also contribute to documenting cloud operations playbook and providing thought leadership in development automation, CI/CD
 </li>
 <li>
 Exposure to data migration from on-premise data warehouse to the Snowflake Cloud Platform.
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
 
 
 
 Location:
 
 
 
 Bengaluru/Hyderabad/Pune/Chennai/Kolkata
 
 
 
 Our purpose
 
 
 
 Deloitte&rsquo;s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
 
 
 
 Our people and culture
 
 
 
 Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
 
 
 
 Professional development
 
 
 
 At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
 
 
 
 Benefits To Help You Thrive
 
 
 
 At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially&mdash;and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
 
 
 
 Recruiting tips
 
 
 
 From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
 
 
 Requisition code: 301813
</div>

Consultant-Amazon Web Services

Condé Nast India

<div>
 
 
 About Cond&eacute; Nast:
 
 
 
 Cond&eacute; Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video, and social platforms. Cond&eacute; Nast is renowned for provocative, influential, award-winning content-across brands, across platforms, and across continents.
 
 
 Cond&eacute; Nast India is dedicated to producing high-quality, compelling content that connects with India&rsquo;s most influential audiences. A leader within the market, Cond&eacute; Nast India produces the premium titles Vogue, GQ, Cond&eacute; Nast Traveler, and Architectural Digest (AD).
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a dynamic and experienced Marketing Consultant to spearhead co‑branded events with leading media brands (Vogue, GQ, CNT, AD). The ideal candidate will have a strong track record in conceptualizing, planning, executing, and measuring events that elevate brand presence, engage premium audiences, and drive tangible outcomes.
 
 
 
 
 <ul>
 <li>
 Develop and maintain the
 
 co‑branded events calendar
 
 in collaboration with brand partners (Vogue, GQ, CNT, AD) and internal stakeholders.
 </li>
 <li>
 Serve as a strategic liaison with senior stakeholders, building strong relationships that drive influence and collaboration across the market.
 </li>
 <li>
 Collaborate with cross-functional teams (Editorial, Commercial, Marketing, Consumer &amp; Commercial Creative) to shape the vision, positioning, and execution of the events portfolio.
 </li>
 <li>
 Oversee concept-to-execution delivery of IPs and events, ensuring alignment with editorial vision and brand strategy.
 </li>
 <li>
 Work closely with commercial teams and editorial teams to come up with creative ideas on custom events for our partners, and then work with our commercial team to win such projects.
 </li>
 <li>
 Define themes, creative direction, positioning, and messaging for each event, ensuring alignment with both partner brands&rsquo; brand values and our own.
 </li>
 <li>
 Identify, evaluate, and secure venues, vendors, sponsors, and suppliers; manage vendor contracts and ensure delivery as per specifications.
 </li>
 <li>
 Oversee event logistics end to end: venue, production, AV, d&eacute;cor, pre‑ and post‑event branding, staffing, invitations, guest management.
 </li>
 <li>
 Budget planning, tracking, and financial reporting for each event. Ensure costs stay within approved limits and that ROI is maximized.
 </li>
 <li>
 Ensure all event activities uphold brand standards for both our brand and partner brands (visual identity, messaging, tone).
 </li>
 <li>
 Stay updated on event trends, experiential marketing innovations, and competitor/co‑branded best practices; suggest new ideas to improve event experiences.
 </li>
 </ul>
 
 
</div>

Marketing Consultant-Co Branded / Custom Events

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