customer service representative Jobs in Riyadh Saudi Arabia

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clients care manager

customer care supervisor

HALA

<div>
 <p>
  <strong>
   Who Are We
  </strong>
 </p>
 <p>
  <br/>
  HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 </p>
 <p>
  <br/>
  HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 </p>
 <p>
  <br/>
  Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 </p>
 <p>
  <u>
   <strong>
    JOB-SPECIFIC:
   </strong>
  </u>
 </p>
 <ul>
  <li>
   Resource, train, coach, and leading customer care representatives as they provide support for customers
  </li>
  <li>
   Develop objectives for the customer care&rsquo;s day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  </li>
  <li>
   Answer representative&rsquo;s questions, guiding them through difficult calls or issues
  </li>
  <li>
   Diffuse angry customers and handle issues that cannot be fielded by representatives
  </li>
  <li>
   Lead team meetings, ask questions making sure the team are receiving, understanding and putting into practice the the relevant information
  </li>
  <li>
   Coach team regarding processes and practices, and define customers&rsquo; expectations
  </li>
  <li>
   Assist other management team members in identifying trends and establishing customer care goals
  </li>
  <li>
   Ensure team members are achieving desired service levels
  </li>
  <li>
   Take corrective action, as needed
  </li>
  <li>
   Prepare reports and analyze call center data to improve processes
  </li>
  <li>
   Ensure resources are properly allocated
  </li>
  <li>
   Strive to maximize efficiency and customer satisfaction
  </li>
  <li>
   Take on tasks or projects to support employees, other managers, and call center operations
  </li>
  <li>
   Make sure technology is utilized to a maximum and team members are well-organized and productive
  </li>
  <li>
   Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <strong>
  What We Offer You
  <br/>
 </strong>
 <strong>
  We believe you will love working at HALA!
 </strong>
 <ul>
  <li>
   We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
  </li>
  <li>
   We offer highly competitive compensation packages, including the potential for shares.
  </li>
  <li>
   We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
  </li>
  <li>
   Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
  </li>
  <li>
   We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
  </li>
  <li>
   You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
  </li>
 </ul>
 &nbsp;
 <strong>
  If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 </strong>
 <p>
  &nbsp;
 </p>
</div>


Customer Care Supervisor

Massar Business Solutions

<div>
 We are seeking a highly skilled and experienced
 <strong>
  Head Nurse
 </strong>
 to lead and enhance patient care at our fast-paced, efficiency-driven, and customer-focused medical center. The ideal candidate will be responsible for optimizing nursing operations, improving staff performance, and ensuring a superior patient experience through effective leadership and adherence to best clinical practices.
 <br/>
 <br/>
 This role requires a proactive nursing leader who is committed to fostering a high-performing, compassionate, and innovative nursing team that aligns with our center's focus on speed, efficiency, and exceptional customer service.
 <br/>
 <br/>
 Role Description
 <br/>
 <br/>
 <ul>
  <li>
   Supervise and coordinate nursing activities.
  </li>
  <li>
   Ensure compliance with healthcare standards and protocols.
  </li>
  <li>
   Provide training and support to nursing staff.
  </li>
  <li>
   Manage patient care and clinical operations.
   <br/>
   <br/>
  </li>
 </ul>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Leadership &amp; Team Management
  </li>
  <li>
   Lead and mentor nurses to deliver fast, compassionate care and enhance patient experience.
  </li>
  <li>
   Foster a culture of responsiveness and personalized communication.
  </li>
  <li>
   Ensure staff training emphasizes customer care and empathy.
  </li>
  <li>
   Optimizing Patient Experience &amp; Care
  </li>
  <li>
   Oversee efficient, high-quality nursing services that reduce wait times.
  </li>
  <li>
   Implement patient feedback systems to drive continuous improvement.
  </li>
  <li>
   Enhance communication and comfort measures for a stress-free experience.
  </li>
  <li>
   Operational Excellence
  </li>
  <li>
   Streamline nursing workflows to minimize delays.
  </li>
  <li>
   Ensure seamless coordination between departments for a hassle-free patient journey.
  </li>
  <li>
   Maintain proper documentation and ensure equipment availability.
  </li>
  <li>
   Innovation &amp; Service Enhancement
  </li>
  <li>
   Introduce new nursing practices to improve patient comfort.
  </li>
  <li>
   Train staff in customer service and proactive care.
  </li>
  <li>
   Leverage technology for efficient service and patient updates.
  </li>
  <li>
   Compliance &amp; Quality Assurance
  </li>
  <li>
   Ensure all care meets regulatory standards while prioritizing patient needs.
  </li>
  <li>
   Conduct quality audits to refine patient experience.
  </li>
  <li>
   Update policies to align with customer expectations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Education
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's Degree in Nursing (BSN) from an accredited institution (Master's degree in Nursing or Healthcare
   <br/>
   <br/>
  </li>
 </ul>
 Management is a plus).
 <br/>
 <br/>
 <ul>
  <li>
   Valid Saudi Commission for Health Specialties (SCFHS) license as a Registered Nurse (RN).
  </li>
  <li>
   Minimum 5+ years of nursing experience, with at least 2 years in a leadership role (Head Nurse, Nurse Supervisor, or
   <br/>
   <br/>
  </li>
 </ul>
 similar).
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in a senior nursing role, preferably as a Head Nurse or Nurse Supervisor.
  </li>
  <li>
   Extensive background in patient care management with a focus on speed, efficiency, and service excellence.
  </li>
  <li>
   Experience leading nursing teams in a fast-paced healthcare environment.
  </li>
  <li>
   Track record of implementing customer service initiatives in patient care.
  </li>
  <li>
   Familiarity with healthcare technology, digital records, and automated workflows.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Patient-Centered Care: Strong focus on delivering exceptional customer service and patient satisfaction.
  </li>
  <li>
   Leadership &amp; Team Management: Ability to train, mentor, and supervise nursing staff for efficient operations.
  </li>
  <li>
   Operational Efficiency: Expertise in streamlining workflows to reduce wait times and improve care delivery.
  </li>
  <li>
   Communication &amp; Collaboration: Strong interpersonal skills for effective coordination with patients, staff, and
   <br/>
   <br/>
  </li>
 </ul>
 management.
 <br/>
 <br/>
 <ul>
  <li>
   Problem-Solving &amp; Decision-Making: Quick, data-driven decision-making to enhance patient experience and safety.
   <br/>
   <br/>
  </li>
 </ul>
 Language
 <br/>
 <br/>
 Fluency in Arabic &amp; English
 <br/>
 <br/>
 Nationality
 <br/>
 <br/>
 Preferred Nationalities: Candidates from South America or South Africa.
</div>


Head Nurse

Majid Al Futtaim

<div>
 <p>
  <strong>
   BUSINESS INTRODUCTION
  </strong>
 </p>
 <p>
  Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB TITLE
  </strong>
 </p>
 <p>
  Customer Care Representative | MAF LifeStyle | Customer Care
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE SUMMARY
  </strong>
 </p>
 <p>
  The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE PROFILE
  </strong>
 </p>
 <ul>
  <li>
   Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
  </li>
  <li>
   Process all customer requests accurately and efficiently.
  </li>
  <li>
   Focus on meeting the customer&rsquo;s expectations by utilizing all resolution options, as outlined in the company customer service standards.
  </li>
  <li>
   Communicate pertinent information to all Contact Center associates.
  </li>
  <li>
   Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication
  </li>
  <li>
   Ensure all customers are provided gracious, quick and efficient service
  </li>
  <li>
   Communicate pertinent information to all Contact Center associates.
  </li>
  <li>
   Communicate effectively and efficiently with all company associates and business contacts.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <ul>
  <li>
   3 to 4 years customer experience
  </li>
  <li>
   Excellent to Fluent English
  </li>
  <li>
   Communication Skills
  </li>
  <li>
   Teamplayer is required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE OFFER
  </strong>
 </p>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work from any country in the world for 30 days a year.
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Care Representative

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>Call Center Coordinator</b><p>Part Time</p></h4></div><div>
Posted On: Monday, November 10th, 2025</div></div></div><div><div>
Description</div><div><p><b>
Role Purpose:</b></p><p>
Responsible for presenting a professional Call Center services to achieve departmental goals and objectives.</p><p><b>
Key Responsibilities:</b></p><ul><li><div>
Manage outbound calls in a polite and professional manner.</div></li><li><div>
Ensure the customer satisfaction by performing necessary outbound calls related to appointments confirmation and cancellation.</div></li><li><div>
Perform reports that required by direct supervisor.</div></li><li><div>
Maintain and improve quality results by adhering to approved standards and guidelines.</div></li><li><div>
Communicate and confer with customers by using various web based tools.</div></li><li><div>
Execute effective communication skills to deal tactfully with different kinds of customers.</div></li><li><div>
Implements appropriate policies and procedures to achieve the Hospital&rsquo;s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement</div></li><li><div>
Perform any other tasks within his/her competence as directed by the Call Center Manager.</div></li></ul></div></div><div><div>
Requirements</div><div><p><b>
Necessary Knowledge and Experience:</b></p><ul><li>
0 - 1 years of experience in the related field</li></ul><p><b>
Education and Certification Requirements:</b></p><ul><li>
High school diploma or equivalent.</li></ul></div></div><div><div>
Summary</div><div><div><div><div><b>
Industry</b><b>:</b></div><div><div>
Hospital &amp; health care</div></div></div><div><div><b>
Experience Required</b><b>:</b></div><div><div>
1 year(s) minimum</div></div></div><div><div><b>
Career Level</b><b>:</b></div><div><div>
Officer</div></div></div></div></div></div><div><p>
Required Skills</p><div><p>
Computer Literacy (Word, Excel, Powerpoint)</p><p>
Supervision Skills</p><p>
Adaptability</p><p>
Teamwork</p><p>
Good Communication Skills</p><p>
Flexibility</p><p>
Dependability And Responsibility</p><p>
Honesty And Integrity</p><p>
Strong Work Ethic</p><p>
Motivated To Grow And Learn</p><p>
Strong Self-Confidence</p><p>
Self-Motivated</p><p>
Possessing A Positive Attitude</p></div></div><div><p>
Languages</p><div><p>
EN - Full Professional Proficiency</p><p>
AR - Full Professional Proficiency</p></div></div></div><p></p>

Call Center CoordinatorPart Time

PepsiCo

<div>Overview :
<p><b>
We Are PepsiCo</b></p><div></div><p><br>
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes <b>LAY&rsquo;S &reg;&#65039;, DORITOS &reg;&#65039;, CHEETOS &reg;&#65039;, GATORADE &reg;&#65039;, PEPSI &reg;&#65039;, QUAKER &reg;&#65039;</b> and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</p><div></div><p><br>
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</p><div></div><p><br>
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</p><div></div><p><br>
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</p><div></div><div><b><br>
Join PepsiCo, dare to transform.</b></div><br>
<div></div>
Responsibilities:
<div><b>
JOB PURPOSE</b><br>
As part of the sales team the primary role of this position is to maximize sales volume, minimize stales,
<br>
achievement of distribution targets, implementation of agreed merchandising standards, collection of
<br>
accounts receivable and maintaining high levels of customer service. Operating procedures must be followed
<br>
to ensure that there is continuity of standards across the KSA to support these primary job functions. In
<br>
addition to these duties the salesman will also provide his supervisor with latest market information in order
<br>
to develop any sales opportunities. The salesman will be required to attend training courses designed to
<br>
improve levels of professionalism and customer service. The salesman is required to complete a daily
<br>
debriefing with his supervisor.</div><div></div><div><b><br>
PRINCIPAL ACCOUNTABILITIES</b><br>
Responsibilities:<br>
&#61623; Sell the full range of products to an agreed list of customers. Sales will be measured against previously
<br>
agreed targets. Levels of stales must be below the agreed target provided by his supervisor.
&#61623; <br>
The customers are to receive the service approved by the supervisor. The call frequency as well as the daily
<br>
route plan are key to maintaining the levels of customer satisfaction demanded by the company. The actual
<br>
customers visited on a daily basis will be reviewed by the supervisor during the daily debriefing sessions.<br>
&#61623; Carry out the daily and weekly vehicle checks as laid down in the operating procedures. The salesman is
<br>
responsible for maintaining the sales vehicle in a clean and roadworthy condition and any defects or damage
<br>
must be reported at the earliest opportunity to the supervisor.
&#61623; <br>
Daily the salesman will agree his order requirements for the next selling period.
&#61623; <br>
Maintaining individual customer stock levels to the agreed requirements in order to make sure that out of
<br>
stock problems are kept to a minimum.
&#61623; <br>
The salesman is responsible for the implementation of the agreed in store merchandising communicated by
<br>
the supervisor. Where there is additional support from a company merchandiser the salesman will agree
<br>
with the supervisor the arrangements planned in the outlets with the support.
&#61623; <br>
Advise the supervisor of any relevant competitor activity taking place in the area served by the salesman.
<br>
This will be part of the daily debriefing with the supervisor.<br>
&#61623; Daily reconciliation of all cheques, cash &amp; credit sales. Zero stock &amp; cash shortages.<br>
&#61623; Sales staff are to be neatly groomed and presentable at all times.
&#61623; <br>
Maintain a high standard of driving and obey the driving regulations.
&#61623; <br>
The following Key Performance Indicators (KPI&rsquo;s) will be used to measure a salesman&rsquo;s performance. Failure
<br>
to deliver consistently the results required will lead to disciplinary action.<br>
Key Performance Indicators:<br>
&#61623; Daily/weekly sales vs planned sales.<br>
&#61623; Daily positive calls vs plan<br>
&#61623; Daily call sequence vs plan.<br>
&#61623; Stales vs target.<br>
&#61623; Zero cash &amp; stock shortages.</div>
Qualifications:
<div><b>
EXPERIENCE/COMPETENCIES REQUIRED</b><br>
&#61623; Customer service skills.<br>
&#61623; Good communication and interpersonal skills.<br>
&#61623; Excellent verbal and written communication skills in English and Arabic.<br>
&#61623; Analytical skills.</div></div>

Sr. Route Salesman

<div>Overview :
<p><b>
We Are PepsiCo</b></p><div></div><p><br>
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes <b>LAY&rsquo;S &reg;&#65039;, DORITOS &reg;&#65039;, CHEETOS &reg;&#65039;, GATORADE &reg;&#65039;, PEPSI &reg;&#65039;, QUAKER &reg;&#65039;</b> and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</p><div></div><p><br>
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</p><div></div><p><br>
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</p><div></div><p><br>
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</p><div></div><div><b><br>
Join PepsiCo, dare to transform.</b></div><br>
<div></div>
Responsibilities:
<div><b>
JOB PURPOSE</b><br>
As part of the sales team the primary role of this position is to maximize sales volume, minimize stales,
<br>
achievement of distribution targets, implementation of agreed merchandising standards, collection of
<br>
accounts receivable and maintaining high levels of customer service. Operating procedures must be followed
<br>
to ensure that there is continuity of standards across the KSA to support these primary job functions. In
<br>
addition to these duties the salesman will also provide his supervisor with latest market information in order
<br>
to develop any sales opportunities. The salesman will be required to attend training courses designed to
<br>
improve levels of professionalism and customer service. The salesman is required to complete a daily
<br>
debriefing with his supervisor.</div><div></div><div><b><br>
PRINCIPAL ACCOUNTABILITIES</b><br>
Responsibilities:<br>
&#61623; Sell the full range of products to an agreed list of customers. Sales will be measured against previously
<br>
agreed targets. Levels of stales must be below the agreed target provided by his supervisor.
&#61623; <br>
The customers are to receive the service approved by the supervisor. The call frequency as well as the daily
<br>
route plan are key to maintaining the levels of customer satisfaction demanded by the company. The actual
<br>
customers visited on a daily basis will be reviewed by the supervisor during the daily debriefing sessions.<br>
&#61623; Carry out the daily and weekly vehicle checks as laid down in the operating procedures. The salesman is
<br>
responsible for maintaining the sales vehicle in a clean and roadworthy condition and any defects or damage
<br>
must be reported at the earliest opportunity to the supervisor.
&#61623; <br>
Daily the salesman will agree his order requirements for the next selling period.
&#61623; <br>
Maintaining individual customer stock levels to the agreed requirements in order to make sure that out of
<br>
stock problems are kept to a minimum.
&#61623; <br>
The salesman is responsible for the implementation of the agreed in store merchandising communicated by
<br>
the supervisor. Where there is additional support from a company merchandiser the salesman will agree
<br>
with the supervisor the arrangements planned in the outlets with the support.
&#61623; <br>
Advise the supervisor of any relevant competitor activity taking place in the area served by the salesman.
<br>
This will be part of the daily debriefing with the supervisor.<br>
&#61623; Daily reconciliation of all cheques, cash &amp; credit sales. Zero stock &amp; cash shortages.<br>
&#61623; Sales staff are to be neatly groomed and presentable at all times.
&#61623; <br>
Maintain a high standard of driving and obey the driving regulations.
&#61623; <br>
The following Key Performance Indicators (KPI&rsquo;s) will be used to measure a salesman&rsquo;s performance. Failure
<br>
to deliver consistently the results required will lead to disciplinary action.<br>
Key Performance Indicators:<br>
&#61623; Daily/weekly sales vs planned sales.<br>
&#61623; Daily positive calls vs plan<br>
&#61623; Daily call sequence vs plan.<br>
&#61623; Stales vs target.<br>
&#61623; Zero cash &amp; stock shortages.</div>
Qualifications:
<div><b>
EXPERIENCE / COMPETENCIES REQUIRED</b><br>
&#61623; Customer service skills.<br>
&#61623; Good communication and interpersonal skills.<br>
&#61623; Excellent verbal and written communication skills in English and Arabic.<br>
&#61623; Analytical skills.</div></div>

Salesman

Explore 1079+ Customer care supervisor in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

1079 customer care supervisor jobs IN Riyadh Saudi Arabia

Customer Care Supervisor

Head Nurse

Head Nurse

Customer Care Representative

Call Center CoordinatorPart Time

Sr. Route Salesman

Salesman