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customer contract management lead manager

Envision Energy

<div>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ol>
  <li>
   <strong>
    Business Planning:
   </strong>
   Develop and ensure effective execution of operational strategies based on regional/customer insights, analysis of potential clients, customer needs, and competitor landscapes. Identify target markets and align strategies with company and departmental market intelligence and planning.
  </li>
  <li>
   <strong>
    Client Relationship Management:
   </strong>
   Lead the management and maintenance of multi-dimensional relationships with strategic accounts. Integrate company resources to foster multi-faceted communication and collaboration, enhancing client stickiness.
  </li>
  <li>
   <strong>
    Regional Opportunity Identification:
   </strong>
   Collect and consolidate customer intelligence via public channels and provincial representative offices. Establish routine communication mechanisms to capture real-time customer needs and potential, enabling tailored matching and fostering long-term partnerships.
  </li>
  <li>
   <strong>
    Opportunity Management:
   </strong>
   Oversee the management of regional and strategic opportunity information. Conduct targeted outreach based on customer segmentation mechanisms against annual targets, ensuring a high conversion rate of opportunities into confirmed orders.
  </li>
  <li>
   <strong>
    Order Acquisition:
   </strong>
   Drive order wins and increase market share by uncovering potential markets, conducting timely and effective information gathering/analysis, formulating pre-bid guidance and key account strategies, developing customized project solutions aligned with customer value propositions, and achieving sales targets.
  </li>
  <li>
   <strong>
    Sales Operations Leadership:
   </strong>
   Lead team activities in sales/competitive data analysis, strategic account profiling, CRM, performance evaluation, lead &amp; opportunity management, payment collection tracking, and contract quality improvement.
  </li>
  <li>
   <strong>
    Contract &amp; Service Fulfillment:
   </strong>
   Possess a strong understanding of contract and service fulfillment processes. Continuously enhance customer satisfaction and achieve operational goals by building relevant local process capabilities.
  </li>
  <li>
   <strong>
    Talent Development:
   </strong>
   Strategically allocate talent based on business needs. Build and sustain a high-performing local team through target setting, empowerment, talent pipeline development, capability enhancement, and effective motivation.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ol>
  <li>
   Bachelor's degree or higher.
  </li>
  <li>
   Minimum of 10 years of sales experience with a thorough understanding of project sales cycles.
  </li>
  <li>
   Familiarity with wind power industry sales environments; knowledge of wind turbine parameters, performance characteristics, or wind blade fundamentals is essential; deeper industry understanding is a strong plus.
  </li>
  <li>
   Strong market analysis capabilities; proficient in market intelligence, customer needs analysis, and client relationship management principles and practices.
  </li>
  <li>
   Proven experience in building and managing multicultural/international teams.
  </li>
  <li>
   Excellent communication, presentation, and stakeholder coordination skills (internal &amp; external).
  </li>
 </ol>
 <p>
 </p>
</div>


Sales Director, Türkiye

Tetra Pak

<div></div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Title: </b><b>Services Sales Manager
</b></h1></div></div></div></div><div><div><div><div>Location:
Istanbul, TR<br>
</div></div></div></div><p></p><div><div><div><div><p><i>At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good &ndash; protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.</i></p>
<p><i>
And we need people like you to make it happen.</i></p>
<p><b><i>
We empower you to reach your potential with opportunities to make an impact to be proud of &ndash; for food, people and the planet.</i></b></p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Job Summary</b></h2>
</div><div><p>
We are looking for a Sales Services Manager for İstanbul, who will deliver on Top &amp; Bottom-line Growth, building strong customer relationship as E2E System Solution provider &amp; delivering financial and commercial excellence.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you will do</b></h2>
</div><div><p><b>
Financial Target Delivery: </b>Deliver financial targets of Services business, for allocated customers</p>
<p>
❑ Support Sales Managers/ATL to deliver on the financial targets (top and bottom line) on the respective area of responsibility</p>
<p>
❑ Responsible for driving the service growth initiatives with team ensuring growth from focus categories of service business</p>
<p><b>
Customer relationship:</b></p>
<p>
 Ensure account plan have due services contribution, reflect the time bound objectives &amp; opportunities and are executed successfully</p>
<p>
❑ Understand customer needs and pain points to generate new business and offer profitable value offerings by using complete services portfolio</p>
<p>
❑ Amplify customer&rsquo;s voice by identifying gaps across customer touchpoints and closing the loop with customers</p>
<p><b>
Accelerate Sales Funnel:</b></p>
<p>
❑ Prioritise opportunities based on customer&rsquo;s needs, buying process &amp; opportunity maturity (time &amp; budget)</p>
<p>
❑ Support in nurturing opportunities for customers</p>
<p>
❑ Capture customer requirements accurately using different questioning techniques to configure solutions that maximize value for Customer &amp; for Tetra Pak</p>
<p>
❑ Drive E2E System Solutions (Integrated contracts, Up and Cross- Selling opportunities)</p>
<p>
❑ Create solutions, Quote &amp; Negotiate deals/ contracts with customers using Value selling, Value Books</p>
<p>
❑ Lead Generation / Opportunity Identification both Outside-In (customer discussions, marketing campaigns, tenders etc) &amp; Inside-Out (market growth initiatives- BD plans/ new geographies/ new segments, contract renewals/ capacity expansion/ installed base management etc)</p>
<p><b>
Planning &amp; Forecasting:</b> Monthly forecasting, for Services businesses, to secure base material, production &amp; financial planning</p>
<p><b>
Commercial Compliance</b>: Understand &amp; comply with Tetra Pak's Commercial practices framework (including Pricing, Contract terms &amp; Authorisation matrix), regulatory framework &amp; general code of conduct. Manage proper &amp; timely documentation of Customer Files</p></div></div><div><div><h2 class="jobSectionHeader"><b>
We believe you have</b></h2>
</div><div><ul><li>5- 6 years' experience in Sales / Account Management. 8 years of experience in corporate environment.</li>
<li>Customer facing experience</li>
<li>Good stakeholders management &amp; sales management</li>
<li>Good level of English and Turkish</li>
<li>Graduation Business Administration, Economics, Marketing or Engineering</li>
</ul></div></div></div><p><b>
We Offer You</b></p>
<ul>
<li>A variety of exciting challenges with ample opportunities for development and training in a truly global landscape</li>
<li>A culture that pioneers a spirit of innovation where our industry experts drive visible results</li>
<li>An equal opportunity employment experience that values diversity and inclusion</li>
<li>Market competitive compensation and benefits with flexible working arrangements</li></ul><br>
<p></p>
<p><b>
Apply Now</b></p>
<p>
If you are inspired to be part of our promise to protect what&rsquo;s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.</p>
<p>
This job posting expires on<b> 2nd January,2026</b>.</p><br>
<p></p>
<p><i>
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.</i></p></div></div></div></div></div><p></p>

Services Sales Manager

Mplus

<div>
 <p>
  <strong>
   If Your Goal Is Success, You Are in the Right Place&hellip;
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Mplus T&uuml;rkiye:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Mplus T&uuml;rkiye, one of Turkey&rsquo;s largest independent outsourcing service providers, was founded in Istanbul in 2000. In January 2020, it became the largest member of the M+ Group, a BPO, Technology, and Consulting group providing services in 32 languages to 300 brands from 57 countries, with 15,000 employees across 62 locations in Turkey and Europe. Approximately 10,000 employees are part of the Mplus T&uuml;rkiye organization within the M+ Group.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Mplus T&uuml;rkiye delivers tailor-made solutions to its clients through AI-supported contact center technologies developed at its R&amp;D center. Actively providing solutions and consultancy across all customer interaction channels, the company stands out with its projects in 24/7 uninterrupted technical support, customer services, customer experience, collections management, social media, and back-office management. Through these efforts, Mplus T&uuml;rkiye shapes the next generation of customer management and satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   General Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Graduated from universities&rsquo; Engineering, Business Administration, Economics, or related departments,
  </li>
  <li>
   Advanced level of English proficiency,
  </li>
  <li>
   Minimum 7&ndash;10 years of experience in procurement and supply management,
  </li>
  <li>
   Experience in IT (Information Technologies) procurement processes,
  </li>
  <li>
   Experience in construction and renovation procurement (preferred),
  </li>
  <li>
   Knowledge of preparing and managing service and product procurement contracts,
  </li>
  <li>
   Experience in cost analysis and reporting,
  </li>
  <li>
   Experience in supplier management (new/alternative supplier research, ensuring sustainability, performance evaluation),
  </li>
  <li>
   Experience in budget preparation, cost tracking, and reporting processes,
  </li>
  <li>
   Strong negotiation, communication, analytical, and problem-solving skills,
  </li>
  <li>
   Result- and solution-oriented, with a strong sense of profitability and efficiency,
  </li>
  <li>
   Customer-focused mindset with an emphasis on internal customer satisfaction,
  </li>
  <li>
   Ability to adapt to a dynamic and fast-paced work environment,
  </li>
  <li>
   No travel restrictions and actively able to drive,
  </li>
  <li>
   Proficient in using ERP procurement modules and MS Office applications (preferred).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Managing end-to-end procurement processes (supplier research, evaluation, request for quotation, negotiation, contract preparation, order, and delivery management),
  </li>
  <li>
   Ensuring the procurement of products and services required by the company in the most appropriate manner in terms of quality, cost, and lead time,
  </li>
  <li>
   Working in coordination with Operations, Planning, Finance, and other relevant departments to ensure procurement requests are met on time,
  </li>
  <li>
   Managing IT, construction/renovation, and general procurement categories,
  </li>
  <li>
   Monitoring supplier performance and ensuring compliance with contract terms and company standards,
  </li>
  <li>
   Preparing and maintaining procurement reports, cost analyses, and budget tracking,
  </li>
  <li>
   Conducting all procurement activities in compliance with company procedures and compliance standards,
  </li>
  <li>
   Developing the supplier database and establishing sustainable, long-term partnerships,
  </li>
  <li>
   Identifying and implementing cost-reduction and process improvement opportunities,
  </li>
  <li>
   Regularly reporting procurement performance, risks, and improvement areas to the line manager,
  </li>
  <li>
   Contributing to the development of the company&rsquo;s overall procurement strategy and policies,
  </li>
  <li>
   Monitoring market trends and evaluating alternative sourcing and cost optimization opportunities.
  </li>
 </ul>
 <p>
 </p>
</div>


Procurement Manager

Sandvik

<div><div><div>Sandvik Coromant Sales Cluster South-East Europe is searching for motivated Export Sales Manager &ndash; Middle Asia</div></div><div></div><div><div><br>
Are you interested in working with global leader in metal cutting? Do you feel to be motivated by successfully closing the export deals with customers, searching for new sales opportunities directly, via distributors on the market or via tenders? Do you have awareness about legal compliance of closing business deals in the assigned territory? If answer is yes, do not hesitate to apply, we will be glad to learn about your motivation and experience!</div></div><div></div><div><div><br>
About the role</div></div><div><div>
Export Sales Manager &ndash; Middle Asia is responsible for developing and managing export sales activities across Middle Asian markets (e.g. Kazakhstan, Uzbekistan, Turkmenistan, Kyrgyzstan, Tajikistan, Mongolia, Azerbaijan, Moldova, Georgia).<br>
The role combines commercial sales leadership with tender management, contract negotiation, and legal compliance tasks, ensuring profitable and sustainable growth in complex regulatory environments.</div></div><div><div>
Location of successful candidate is flexible with necessary travels to the assigned territory.</div></div><div></div><div><div><br>
Key Responsibilities<br>
<br>
Sales &amp; Market Development<br>
<ul><li>Develop and execute export sales strategies for Middle Asia in line with company objectives</li><li>Identify and develop new business opportunities with distributors, key accounts, and governmental / industrial customers</li><li>Manage and grow existing customer and distributor networks</li><li>Prepare and deliver sales forecasts, budgets, and market reports</li><li>Monitor market trends, competitors, pricing, and regulatory changes</li></ul>
<br>
Tender Management<br>
<ul><li>Identify, evaluate, and participate in public and private tenders across Middle Asian markets</li><li>Coordinate the full tender lifecycle:</li><li>tender documentation review</li><li>technical and commercial offer preparation</li><li>pricing strategy and margin control</li><li>submission and post-tender negotiations</li><li>Act as the main commercial interface with tender authorities, partners, and internal stakeholders</li><li>Ensure compliance with tender requirements, deadlines, and local regulations</li></ul>
<br>
Contracts &amp; Legal Coordination<br>
<ul><li>Lead commercial contract negotiations with customers, distributors, and partners</li><li>Coordinate with Legal, Finance, Compliance, and Supply Chain teams on:</li><li>sales contracts</li><li>distribution agreements</li><li>tender-related contracts</li><li>Ensure all contracts comply with international trade laws, sanctions, export control regulations, and local legislation</li><li>Support resolution of contractual claims, disputes, and amendments</li><li>Ensure correct application of Incoterms, payment terms, guarantees, penalties, and delivery conditions</li></ul>
<br>
Cross-Functional Collaboration<br>
<ul><li>Work closely with Legal, Finance, Logistics, Operations, and Product Management teams</li><li>Coordinate export documentation, customs requirements, certifications, and compliance processes</li><li>Align pricing, discount policies, and payment terms with internal governance</li><li>Support internal audits and compliance reviews related to export activities</li></ul>
<br>
Relationship &amp; Stakeholder Management<br>
<ul><li>Build long-term relationships with key customers, distributors, government bodies, and tender authorities</li><li>Represent the company in negotiations, trade fairs, and regional events</li><li>Act as a trusted commercial partner for internal and external stakeholders</li></ul>
<br>
Qualifications &amp; Experience<br>
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree with relevant work experience</li><li>5+ years of experience in export sales or international business, preferably in Middle Asia or CIS markets</li><li>Proven experience in tender management and contract negotiations</li><li>Strong understanding of international trade regulations, Incoterms, export control, and sanctions compliance</li><li>Experience working with Legal and Finance departments on complex contracts</li><li>Excellent negotiation, communication, and analytical skills</li></ul>
<br>
Skills &amp; Competencies<br>
<ul><li>Strategic sales planning and execution</li></ul></div></div><div><ul><li>Tender analysis and bid management</li><li>Contract negotiation and legal awareness</li><li>Strong commercial and financial acumen</li><li>Ability to operate in complex regulatory environments</li><li>Cross-cultural communication and stakeholder management</li><li> High level of autonomy and accountability</li></ul></div><div><ul><li>You need to be fluent in English on professional level and Russian on native level.</li></ul></div><div></div><div><div><br>
</div></div><div><div>What Success Looks Like<br>
<ul><li>Sustainable growth of export sales in Middle Asia</li><li>High tender win-rate with controlled margins</li><li>Legally compliant and commercially sound contracts</li><li>Strong, long-term customer and distributor relationships</li></ul></div></div><div></div><div><div><br>
How to apply</div></div><div><div>
For application provide your CV in English directly online with reference to this Job Requisition.</div></div><div></div><div><div><br>
Job application process closes on January 21, 2026. Please note only suitable candidates will be contacted.</div></div></div>

Export Sales Manager – Middle Asia

IQVIA

<div><div><div>Istanbul, Turkey | Full time | Home-based | R1491925</div><div><div><b>
Job available in additional locations</b></div></div></div><p></p><div><div><br>
Project Leads are an integral part of clinical trial delivery, liaising with clinical teams to improve patients&rsquo; lives by bringing new drugs to the market faster. The Project Lead is an essential member of the core project team responsible for project delivery of clinical studies to meet contractual requirements in accordance with SOPs, policies and practices. Clinical Project Management is focused on project delivery, productivity and quality resulting in strong financial performance and customer satisfaction. Clinical Project leads can run their own studies. The Project Lead focus is on leveraging therapeutic expertise and IQVIA&rsquo;s suite of solutions to drive operational excellence and strategic leadership with our customers<br>
<br>
<b>Essential Functions</b></div><div><ul><li><br>
Participate in bid defense presentations in partnership with Business Development and may lead the presentation for smaller, less complex regional studies.</li><li>May be responsible for delivery and management of smaller, less complex, regional studies.</li><li>Develop integrated study management plans with the core project team.</li><li>Accountable for the execution of clinical studies, or assigned portion of clinical studies, per contract while optimizing speed, quality and cost of delivery and ensuring consistent use of study tools and training materials and compliance with standard processes, policies and procedures.</li><li>Set objectives of the core project team and/or sub-team(s) according to agreed upon contract, strategy and approach, effectively communicate and assess performance.</li><li>Collaborate with other functional groups within the company where necessary to support milestone achievement and to manage study issues and obstacles.</li><li>Monitor progress against contract and prepare/present project and/or sub-team information proactively to stakeholders internally and externally.</li><li>Manage risk (positive and negative) and contingencies proactively and lead problem solving and resolution efforts.</li><li>Achieve project quality by identifying quality risks and issues, responding to issues raised by project team and/or sub-team members and planning/implementing appropriate corrective and preventative action plans.</li><li>May serve as primary or backup project contact with customer and would then own the relationship with the project&rsquo;s key customer contacts, as well as communicate/collaborate with IQVIA business development representatives, as necessary.;</li><li>Build the cross-functional project team and lead their efforts; responsible for managing cross-collaboration of the core team and for overall project delivery to support milestone achievement and to manage study issues and obstacles.;</li><li>Ensure the financial success of the project.</li><li>Forecast and identify opportunities to accelerate activities to bring revenue forward.</li><li>Identify changes in scope and manage change control process as necessary.</li><li>Identify lessons learned and implement best practices.</li><li>May be assigned as the primary contact for vendors leading project vendor management and vendor management related activities as per project requirements.;</li><li>Adopt corporate initiatives and changes and serve as a change advocate when necessary.</li><li>Provide input to line managers of their project team members&rsquo; performance relative to project tasks.</li><li>Support staff development and mentor less experienced project team members on assigned projects to support their professional development.;</li></ul><br>
<b>
Qualifications</b></div><div><ul><li><br>
Bachelor's Degree Life sciences or related field</li><li>5 years of prior relevant experience including &gt; 1 years project management experience or equivalent combination of education, training and experience.
</li><li>Advanced knowledge of job area, and broad knowledge of other related job areas, typically obtained through advanced education combined with experience.
</li><li>Knowledge of clinical trials - Knowledge of clinical trial conduct, and skill in applying applicable clinical research regulatory requirements i.e. ICH GCP and relevant local laws, regulations and guidelines, towards clinical trial conduct.
</li></ul></div><div>IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div></div></div><div></div>

Clinical Project Manager - IQVIA Biotech - Oncology

<div><div><div>Istanbul, Turkey | Full time | Home-based | R1520912</div><div><div><b>
Job available in additional locations</b></div></div></div><p></p><div><div><b><br>
*Please note that, due to specific sponsor's requests, we can only consider candidates with minimum one year of prior Global LEAD experience and coming from the locations where the job advertisement is posted. Applications from other locations will not be considered.*</b></div><div>
Job Overview</div><div><br>
Project Leads are an integral part of clinical trial delivery, liaising with clinical teams to improve patients&rsquo; lives by bringing new drugs to the market faster. The Project Lead is an essential member of the core project team responsible for project delivery of clinical studies to meet contractual requirements in accordance with SOPs, policies and practices. Clinical Project Management is focused on project delivery, productivity and quality resulting in strong financial performance and customer satisfaction. Clinical Project leads can run their own studies. The Project Lead focus is on leveraging therapeutic expertise and IQVIA&rsquo;s suite of solutions to drive operational excellence and strategic leadership with our customers</div><div>
Essential Functions</div><div><ul><li><br>
Participate in bid defense presentations in partnership with Business Development and may lead the presentation for smaller, less complex regional studies.</li><li>May be responsible for delivery and management of smaller, less complex, regional studies.</li><li>Develop integrated study management plans with the core project team.</li><li>Accountable for the execution of clinical studies, or assigned portion of clinical studies, per contract while optimizing speed, quality and cost of delivery and ensuring consistent use of study tools and training materials and compliance with standard processes, policies and procedures.</li><li>Set objectives of the core project team and/or sub-team(s) according to agreed upon contract, strategy and approach, effectively communicate and assess performance.</li><li>Collaborate with other functional groups within the company where necessary to support milestone achievement and to manage study issues and obstacles.</li><li>Monitor progress against contract and prepare/present project and/or sub-team information proactively to stakeholders internally and externally.</li><li>Manage risk (positive and negative) and contingencies proactively and lead problem solving and resolution efforts.</li><li>Achieve project quality by identifying quality risks and issues, responding to issues raised by project team and/or sub-team members and planning/implementing appropriate corrective and preventative action plans.</li><li>May serve as primary or backup project contact with customer and would then own the relationship with the project&rsquo;s key customer contacts, as well as communicate/collaborate with IQVIA business development representatives, as necessary.;</li><li>Build the cross-functional project team and lead their efforts; responsible for managing cross-collaboration of the core team and for overall project delivery to support milestone achievement and to manage study issues and obstacles.;</li><li>Ensure the financial success of the project.</li><li>Forecast and identify opportunities to accelerate activities to bring revenue forward.</li><li>Identify changes in scope and manage change control process as necessary.</li><li>Identify lessons learned and implement best practices.</li><li>May be assigned as the primary contact for vendors leading project vendor management and vendor management related activities as per project requirements.;</li><li>Adopt corporate initiatives and changes and serve as a change advocate when necessary.</li><li>Provide input to line managers of their project team members&rsquo; performance relative to project tasks.</li><li>Support staff development and mentor less experienced project team members on assigned projects to support their professional development.;</li></ul></div><div>
Qualifications<br>
<ul><li>Bachelor's Degree Life sciences or related field Req</li><li>5 years of prior relevant experience including &gt; 1 years project management experience or equivalent combination of education, training and experience. Req</li><li>Advanced knowledge of job area, and broad knowledge of other related job areas, typically obtained through advanced education combined with experience. Req</li><li>Knowledge of clinical trials - Knowledge of clinical trial conduct, and skill in applying applicable clinical research regulatory requirements i.e. ICH GCP and relevant local laws, regulations and guidelines, towards clinical trial conduct. Broad protocol knowledge; therapeutic knowledge desired. Good understanding of the competitive environment and how to communicate/demonstrate value through IQVIA solutions.;</li><li>Communication - Strong written and verbal communication skills including good command of English language. Strong presentation skills.</li><li>Problem solving - Strong problem solving skills.</li><li>Leadership - Ability to work through others to deliver results to the appropriate quality and timeline metrics, monitoring/managing performance and providing feedback, experience productively partnering cross functionally and with customers to advance work effectively and efficiently.</li><li>Leadership - Ability to make decisions, bringing clarity to disparate information to inform actions and drive results.</li><li>Organisation - Planning, time management and prioritization skills. Ability to organize resources needed to accomplish tasks, set objectives and provide clear direction to others, experience planning activities in advance and taking account of possible changing circumstances.</li><li>Prioritisation - Ability to handle conflicting priorities.</li><li>Quality - Attention to detail and accuracy in work. Results-oriented approach to work towards delivery and output.</li><li>Quality - Demonstrated learning agility and openness to learning and keeping own knowledge and skill set current and evolving.</li><li>IT skills - Good software and computer skills, including MS Office applications including but not limited to Microsoft Word, Excel and PowerPoint.</li><li>Collaboration - Ability to establish and maintain effective working relationships with coworkers, managers and clients. Strong customer service skills.</li><li>Cross-collaboration - Ability to work across geographies displaying high awareness and understanding of cultural differences.</li><li>Finances - Good understanding of project financials including experience managing, contractual obligations and implications.</li><li>IQVIA Core Competencies - Ability to demonstrate all IQVIA competencies (Client Focus, Collaboration, Communication, innovation, Ownership).</li></ul></div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div></div></div><div></div>

Global Clinical Project Manager - FSP EMEA

MAD Parfumeur

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
  <strong>
   Customer Experience (CRM) Manager
  </strong>
  to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Customer Service &amp; Notification Management (CMS)
  </strong>
 </p>
 <p>
  &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 </p>
 <p>
  &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 </p>
 <p>
  &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 </p>
 <p>
  &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 </p>
 <p>
  &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Loyalty &amp; Communication Programs (CRM)
  </strong>
 </p>
 <p>
  &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 </p>
 <p>
  &bull; Create dynamic customer segmentation models and track behavioural insights
 </p>
 <p>
  &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 </p>
 <p>
  &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 </p>
 <p>
  &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
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  <strong>
   Data Analytics &amp; Insights (CDP / Analytics)
  </strong>
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  &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
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  &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
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  &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
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  &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
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  &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
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  <br/>
 </p>
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  <strong>
   Qualifications
  </strong>
 </p>
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  &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 </p>
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  &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 </p>
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  &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
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  &bull; Strong command of data analysis, segmentation, and reporting
 </p>
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  &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
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  &bull; Experience in e-commerce or retail operations preferred
 </p>
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  &bull; Strategic mindset with strong planning, communication, and leadership skills
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  &bull; Fluent in English
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 </p>
</div>


Customer Experience (CRM) Manager

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