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customer engagement manager

Thales

<div>Location: DOHA BIP QFZA W4, Qatar
Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.
We have been present in Qatar for over 35 years and with over 350 employees to date and we are growing rapidly. Thales in Qatar is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Our people are working on two major urban rail projects; the Doha Metro and Lusail Tramway and providing security and communications systems for Hamad International Airport and Doha Port as well as delivering world-class In-Flight entertainment and Connectiivity systems.<div>
MISSIONS &amp; RESPONSIBILITIES 
 
<ul><li>Promotes and sells a dedicated portfolio for potential opportunities</li><li>Takes in orders (sales function), through actions ranging from pre-sales in cooperation with the KAMs/CDs and Business Development teams, up to the end stages of sales finalization;</li><li>In charge of summarizing and monitoring sales forecasts;</li><li>Promotes and sells a dedicated portfolio. Manages the overall sale process including, change requests and partners;</li><li>Runs sales teams and ensures that the necessary interaction takes place with the Countries, in particular through Opportunity pipeline Reviews, Sitcom meetings and Business Forums;</li><li>Supports the definition of the sales strategy for a project or, more broadly speaking, the sales approach in relation to a specific customer, working in conjunction with the KAM or CD;</li><li>Ensures customer satisfaction in cooperation with the KAM, through appropriate initiatives, addressing problems and complaints on a case-by-case basis;</li><li>Captures information on aspects such as risks &amp; opportunities, marketing and sales to share in the Unit ( incl. with Bid/project teams), develops awareness of customer environment</li><li>Manages the team including the ability to anticipate forecast &hellip;.</li><li>Able to successfully negotiate the terms of an agreement and close sales in line with expectations</li></ul> 
DECISIONS OWNED / KEY DELIVERABLES 
<ul><li>Mandate of the gate (=head of sales, decision co-owned)</li><li>OI target proposal</li><li>Gate 1 (When no CL)</li><li>Executive Summary</li><li>Commercial strategy</li></ul> 
KEY INTERACTIONS 
<ul><li>Account Team</li><li>Bids and Capture teams</li><li>Sales Operations</li></ul> 
<ul><li>Finance</li><li>Quality &amp; Customer Satisfaction</li><li>Legal</li><li>BL Stakeholders</li></ul> 
SKILLS &amp; EXPERIENCE REQUIRED 
<ul><li>Listening, empathy</li><li>Ability to adapt the offer to customer needs</li><li>Resilience</li><li>Negotiation</li><li>Closing skills</li></ul> 
KPIs 
<ul><li>OI</li><li>GMOI &amp; AGM</li><li>Pipeline accuracy</li><li>Pipeline growth on sales perimeter (BD KPI as well)</li></ul></div>
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!</div>

Customer Engagement Manager

People Dynamics

Key Responsibilities:1. Loyalty Program Management<ul><li>Plan, execute, and monitor loyalty campaigns and promotions to drive engagement and repeat purchases.</li><li>Manage program structure, tiers, and benefits to ensure competitiveness and customer satisfaction.</li><li>Coordinate with cross-functional teams (Marketing, Sales, IT, Finance) to ensure seamless program operations.</li><li>Track key performance indicators (KPIs) such as member acquisition, retention rate, redemption ratio, and ROI.</li></ul>2. Partner and Vendor Coordination<ul><li>Identify and onboard strategic partners for loyalty redemption, offers, and rewards.</li><li>Negotiate contracts, offers, and campaign terms with vendors to maximize program value.</li><li>Maintain strong relationships with external vendors, payment partners, and affiliate networks.</li></ul>3. Data Analytics and Reporting<ul><li>Analyze member behavior, purchase patterns, and engagement metrics to optimize program effectiveness.</li><li>Prepare regular reports and insights for management to guide business decisions.</li><li>Use CRM and analytics tools to segment customers and personalize loyalty offers.</li></ul>4. Digital &amp; E-Commerce Integration<ul><li>Integrate loyalty program features into e-commerce and mobile platforms.</li><li>Ensure seamless user experience (UX) for earning and redeeming points online.</li><li>Collaborate with the digital team to enhance visibility of loyalty benefits across digital channels.</li></ul>5. Customer Engagement &amp; Communication<ul><li>Develop targeted email, SMS, and in-app communication to promote loyalty offers.</li><li>Handle customer queries related to loyalty program operations and redemptions.</li><li>Gather feedback to continuously improve loyalty program offerings.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelors degree in Marketing, Business Administration, or related field.</li><li>3-6 years of experience in loyalty program management, CRM marketing, or e-commerce.</li><li>Experience with loyalty management platforms (e.g., Comarch, Oracle Loyalty, Salesforce Marketing Cloud) is an advantage.</li><li>Strong analytical skills and proficiency in Excel, Google Analytics, or Power BI.</li><li>Excellent communication, negotiation, and project management skills.</li></ul>Job Types: Full-time, PermanentWork Location: In person

Loyalty Commerce Specialist

Scale AI

<div></div><div><div><div>Equal opportunity employer</div></div><div></div><div><div>
Remote-friendly culture</div></div><div></div><div><div>
Competitive benefits package</div></div></div>
 <div><h3 class="jobSectionHeader">About the team:</h3>
<div>
Scale is growing rapidly, and joining the International Public Sector team is an opportunity to work on one of the most rapidly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale&rsquo;s work outside of the United States. There are three core types of work involved:</div>
<ul>
<li>Building custom AI applications for government</li>
<li>Providing high-quality training data for research institutions building LLMs from scratch</li>
<li>Partnerships, upskilling, and advisory</li>
</ul><h3 class="jobSectionHeader">About the role:</h3>
<div>
As the Engagement Manager, you will be responsible for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom AI applications to improve lives for citizens and residents, overseeing the execution to ensure timelines are met and/or communicated effectively, interfacing with premier research institutions to discuss how Scale can best support them, and partnering with organizations who are looking to train and educate people on how to use AI, AI safety, and more.</div>
<div>
You and your team will work closely with the business development and go-to-market team, the product and engineering execution teams, and various customers and prospects to ensure success.</div>
<div>
The ideal candidate has a nose for value and opportunity, is highly personable and can build relationships with all types of stakeholders, is an excellent communicator, is highly organized, and has a demonstrated track record of high-achievement. They are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions.</div>
<div>
The blend of customer engagement, operations, and business development to drive our most important outcomes makes this a unique and exciting role at the heart of one of Scale's most exciting growth businesses.</div>
<div>
In the near term, the team will be based out of the Middle East and looking to meaningfully grow its presence in the region.</div>
<h3 class="jobSectionHeader">
You will:</h3>
<ul><li>Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities</li>
<li>Partner with clients to understand their most pressing problems and brainstorm how Scale can best help</li>
<li>Manage the long-term health of clients by identifying and preempting areas of risk or concern</li>
<li>Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly</li>
<li>Collaborate with the operational and engineering execution teams to track delivery and timelines</li>
<li>Review, track and improve operational performances and be obsessed with continuous improvement</li>
<li>Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing</li>
<li>Have proficiency in reading, writing, and speaking in Arabic</li>
</ul><h3 class="jobSectionHeader">Ideally you'd have:</h3>
<ul><li>4+ years of total work experience, with experience in consulting or as a technical program management role in industry</li>
<li>Experience at a Big 3 Consulting Firm or a leading tech company</li>
<li>A proven track record in B2B client facing roles and expanding client relationships</li>
<li>Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers</li>
<li>Great cross-functional experience and collaborative ability</li>
<li>Excellent verbal and written communications</li>
<li>A track record of structured, analytics-driven problem solving</li>
<li>A history of diligence and organization across multiple work streams</li>
<li>An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results</li>
<li>Analytical, planning, and process improvement capability</li>
</ul><div><div>
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.</div>
<div>
About Us:</div>
<div>
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.</div>
<div>
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.</div>
<div>
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.</div>
<div>
We comply with the United States Department of Labor's Pay Transparency provision.</div>
<div>
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants&rsquo; needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.</div></div></div>

Engagement Manager, International Public Sector

London Education Centre - QATAR

London Education Centre &ndash; QatarLondon Education Centre is seeking a dynamic and results-driven Marketing Manager to lead our marketing strategy across B2B, B2C, and B2G segments. The ideal candidate will have strong market understanding, outstanding communication skills in Arabic and English, and proven experience in driving growth and brand visibility.Position: Marketing ManagerLocation: Qatar Salary: QAR 7,000 &ndash; 9,000 (based on experience) Gender Preference: Male (due to fieldwork and client engagement requirements) Languages Required: Arabic &amp; English (fluency in both)Key ResponsibilitiesMarketing Strategy &amp; Execution<ul><li>Develop and implement integrated marketing plans for B2B, B2C, and B2G channels.</li><li>Drive brand awareness through digital, offline, and partnership marketing.</li><li>Create and manage marketing campaigns that support enrolment and corporate training growth.</li></ul>B2B &amp; B2G Engagement<ul><li>Build and maintain relationships with organisations, ministries, government entities, and corporate partners.</li><li>Prepare proposals, presentations, and marketing materials aligned with institutional requirements.</li><li>Identify partnership opportunities and expand market reach.</li></ul>B2C Marketing<ul><li>Lead student-focused campaigns to promote courses and language programs.</li><li>Oversee online lead generation, social media presence, and conversion strategies.</li><li>Coordinate events, webinars, and promotional activities.</li></ul>Market Research &amp; Reporting<ul><li>Analyse market trends, competitor activities, and customer insights.</li><li>Prepare monthly performance reports and marketing analytics.</li><li>Recommend improvements to drive higher ROI and customer engagement.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field.</li><li>Minimum 3&ndash;5 years of marketing experience in B2B/B2C/B2G roles.</li><li>Strong communication skills in Arabic and English (both mandatory).</li><li>Experience in the education sector is an advantage.</li><li>Ability to multitask, manage timelines, and lead campaigns independently.</li></ul>SalaryQAR 7,000 &ndash; 9,000 (depending on skills and experience)How to ApplyPlease send your CV to: hr@lec.qa Subject Line: Marketing Manager &ndash; QatarJob Type: Full-timePay: QAR7,000.00 - QAR9,000.00 per monthApplication Question(s):<ul><li>Are you a native arabic speaker?</li><li>Do you have experience in generating leads online and offline? Give an example so that we can evaluate the same.</li><li>Are you available to join immedietly?</li></ul>Experience:<ul><li>Marketing: 3 years (Required)</li></ul>

Marketing Manager

Top Notch Consultancy

<div>
 Our client in Qatar is looking
 
 Brand Manager
 
 to support showroom operations, brand activities, and customer experience initiatives. The role works closely with the Sales Manager to execute marketing and showroom programs, oversee front-of-house staff, and contribute to events that strengthen brand visibility and customer engagement.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support the Sales Manager in implementing showroom sales activities and brand initiatives.
 </li>
 <li>
 Coordinate social events, customer gatherings, and showroom activations to enhance brand exposure.
 </li>
 <li>
 Supervise receptionists and ensure front-of-house operations maintain high service standards.
 </li>
 <li>
 Monitor and maintain showroom appearance in line with brand identity and corporate guidelines.
 </li>
 <li>
 Assist in the development and execution of small-scale marketing and promotional activities.
 </li>
 <li>
 Help track sales performance, footfall, and customer inquiries, preparing regular reports for management.
 </li>
 <li>
 Ensure smooth customer flow in the showroom and support customer experience improvement initiatives.
 </li>
 <li>
 Liaise with internal teams to ensure timely availability of marketing materials and showroom collateral.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelors degree in Marketing, Business Administration, Communications, or a related field.
 </li>
 <li>
 2+ years of experience in automotive, retail or brand coordination roles.
 </li>
 <li>
 Strong organizational and communication skills with attention to detail.
 </li>
 <li>
 Ability to manage events, coordinate teams, and multitask in a fast-paced environment.
 </li>
 <li>
 Fluency in English and Arabic.
 
 </li>
 </ul>
</div>

Junior Brand Manager-Automotive

Siemens

<div>
 
 Role: Vertical Sales Account Manager
 
 
 
 
 Location: Doha, Qatar
 
 
 
 
 We empower our people to stay resilient and relevant in a constantly evolving world. We&rsquo;re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you&rsquo;d make an outstanding addition to our vibrant international team.
 
 
 
 
 Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in maximizing growth, profit opportunities and ecological footprint in the discrete and process industries. Ready to create your own journey?
 
 
 
 
 Join our Digital Industry as the Vertical Sales Account Manager in Qatar and drive revenue growth and achieve sales targets by building strong customer relationships and identifying market opportunities. As the relationship owner, the Vertical Account Manager assures Siemens offerings provide sustainable value, while managing both new customer acquisition and the expansion of existing customer relationships.
 
 
 
 
 
 You'll make an impact by:
 
 
 
 
 
 Account Planning
 
 
 
 <ul>
 <li>
 Define mid-to-the-long-term goals for strategically expanding and nurturing both new and existing accounts, ensuring alignment with the overall business strategy.
 </li>
 <li>
 Classify accounts into tiers based on their strategic importance and define engagement models for each segment (high-touch vs. digital-led strategies).
 </li>
 <li>
 Develop individual strategies and/or plans for each account, aligning with the customer&rsquo;s buyer journey to achieve defined goals. Prioritize prospects and accounts to ensure resources are allocated in proportion to their tactical or strategic importance.
 </li>
 <li>
 Identify the necessary go-to-market channels, campaigns, and market strategies to fulfill account plan objectives.
 </li>
 <li>
 Schedule and plan customer interactions to foster relationships, drive engagement, and ensure alignment with sales objectives, including collaboration with C-level executives at customer organizations to understand their ecosystems.
 </li>
 <li>
 Conduct periodical reviews to track progress and realign strategies. Utilize market intelligence, CRM insights, and performance data to measure success against defined goals. Identify emerging opportunities, market trends, and adjust tactical execution accordingly.
 
 
 </li>
 </ul>
 
 Prospecting and Discovery
 
 
 
 <ul>
 <li>
 Take full ownership of the opportunity pipeline for the assigned accounts in the defined market / region, managing each stage from creation to closure. Leverage available analytics to assess pipeline size, composition, and health, ensuring a clear understanding of required actions
 </li>
 <li>
 Execute marketing-led campaigns within the assigned customers, leveraging available assets and resources to drive engagement and pipeline growth.
 </li>
 <li>
 If required, develop targeted campaigns based on the specific needs of the assigned customers.
 </li>
 <li>
 Proactively develop relationships with assigned new customers focusing on identifying and engaging high-potential opportunities.
 </li>
 <li>
 Evaluate customer requirements, identifying the best potential solution fit and proposed ROI to determine the most appropriate go-to-market channel.
 </li>
 <li>
 Explore customer needs beyond technical requirements by identifying financial constraints and opportunities for new business models. Position financing options early to strengthen our value proposition and drive engagement.
 </li>
 <li>
 Analyze the customer&rsquo;s financial status, perform an opportunity risk assessment, and agree with the Sales Manager on the necessary sales investment based on potential revenue.
 
 
 </li>
 </ul>
 
 Opportunity Management
 
 
 
 <ul>
 <li>
 Drive opportunities forward by engaging with decision-makers (incl. C-level) and key stakeholder groups and providing business insights to demonstrate the need for change. Apply stakeholder strategies to manage cross-functional dynamics, addressing diverse priorities, mitigating roadblocks, and ensuring alignment on goals.
 </li>
 <li>
 Define the necessary team, including Sales Specialists and Technical Sales roles, to provide expertise and support in advancing the deal.
 </li>
 <li>
 Translate value statements into opportunity specific value propositions, addressing current and emerging customer needs and demonstrating measurable impact on customers&rsquo; business performance. Effectively communicate these propositions through direct communications, digital platforms, and in-person presentations.
 </li>
 <li>
 Identify and apply the appropriate pricing model, including any agreed-upon discounts or terms, to ensure competitiveness and alignment with the opportunity. Seek additional pricing support or special terms, as necessary, to secure the opportunity and meet strategic goals.
 </li>
 <li>
 Proactively incorporate financial services and new business models into the deal strategy, highlighting their implications. Leverage these solutions to drive mid and long-term account objectives, strengthen deal viability, and enhance operational efficiency and value.
 </li>
 <li>
 Build a broad influential network and community of advocates inside the account to drive upsell/cross-sell opportunities.
 </li>
 <li>
 Continuously monitor and evaluate risks associated with active sales opportunities, including changes in customer needs, market conditions, and competitive activity. Ensure ongoing alignment and readiness to address any issues that could impact the success of the opportunity
 </li>
 <li>
 Manage negotiations and deal closings effectively.
 
 
 </li>
 </ul>
 
 Team Orchestration
 
 
 
 <ul>
 <li>
 Orchestrate internal teams and sales resources to align expertise and efforts dynamically, focusing on strategic priorities to ensure consistent delivery of value to customers and effective account engagement.
 
 
 </li>
 </ul>
 
 Sales Administration, Analytics and Reporting
 
 
 
 <ul>
 <li>
 Accountable for providing accurate forecasts and planning information.
 </li>
 <li>
 Maintain accurate and complete customer records, activities, and pipeline reports within Salesforce and other CRM tools.
 </li>
 <li>
 Participate in Win/Loss reviews to identify lessons learned and adopt recommendations.
 </li>
 <li>
 Compile relevant insights from reports for Sales Management and Sales Meetings.
 </li>
 <li>
 Publish success stories on value realized by key customers.
 </li>
 <li>
 Keeps sales skills and industry know-how up to date
 
 
 </li>
 </ul>
 
 
 Your success is grounded in
 
 
 
 
 
 You should already have significant operational experience in leading a Sales function or similar role with:
 
 
 
 <ul>
 <li>
 Bachelor/master&rsquo;s degree in electrical/automation/electronic/computer science/mechatronics engineering, or technical high school Diploma
 </li>
 <li>
 Strong customer focus
 </li>
 <li>
 Strong orientation to reach the targets, initiative, autonomy, and propensity to work in a team
 </li>
 <li>
 Strong technical experience of Automation solutions and sales within the automation market
 </li>
 <li>
 Knowledge of the main market dynamics and rules in Oil &amp; Gas and Petrochemicals industry
 </li>
 <li>
 Local Qatar market experience in the major industries (e.g. Oil and Gas, Water and Wastewater, Infrastructure, etc.) is preferred
 </li>
 <li>
 Passionate and curious in discovering always new opportunities
 </li>
 <li>
 Continuous learning new technologies
 </li>
 <li>
 Proven track record and fundamental know-how in Digitalization, e.g., IoT and AI
 </li>
 <li>
 Good knowledge and/or work experience with Digitalization, DCS, PLC, HMI/SCADA, drives, industrial networking and related software and engineering tools
 </li>
 <li>
 Think about everything from the customer perspective
 </li>
 <li>
 Effective collaboration in networks across businesses and functions
 </li>
 <li>
 Always strive to develop technology and ethical guardrails in parallel
 </li>
 <li>
 Be a role model for openness and inclusiveness as a non-negotiable cultural element
 
 
 </li>
 </ul>
 
 
 You&rsquo;ll benefit from
 
 
 
 
 <ul>
 <li>
 2 to 3 days of mobile working per week as a global standard.
 </li>
 <li>
 Diverse and inclusive culture.
 </li>
 <li>
 An environment where everyone can bring their whole self and feel a sense of belonging.
 </li>
 <li>
 the foundation to develop personally and professionally.
 </li>
 <li>
 Extraordinary variety of learning &amp; development opportunities
 
 
 </li>
 </ul>
 
 Transform the everyday with us!
 
 
 
 
 We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
 
 
 
 
 We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That&rsquo;s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool and are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our teams are working optimally in a remote, virtual adding to our ability to offer more flexibility on how you handle your time.
 
 
 
 
 Please note: Only complete applications can be considered in the selection process.
 
</div>

Vertical Sales Account Manager – Doha, Qatar

C2HR LLP

The Paint Protection Film (PPF) Shop Manager oversees all operational, technical, and administrative functions of the PPF department. This role ensures consistent, high-quality installations, efficient shop workflow, and exceptional customer experience. The Manager leads a team of technicians, upholds company standards, and drives the growth and performance of the PPF division.Primary ResponsibilitiesOperational Leadership&#9679; Oversee daily shop operations to maintain efficient workflow, quality control, and timely project completion.&#9679; Consistently meet or exceed quarterly PPF sales targets through strong product knowledge, customer engagement, and proactive pipeline management.&#9679; Develop and enforce SOPs to ensure consistency and operational excellence.&#9679; Manage scheduling, job assignments, and project prioritization to maximize productivity.&#9679; Ensure compliance with safety protocols, industry standards, and manufacturer guidelines.Team Management&#9679; Recruit, train, and supervise PPF technicians and support staff.&#9679; Provide ongoing coaching, performance reviews, and development opportunities.&#9679; Foster a positive, accountable, and results-driven team culture aligned with company values and objectives.Customer &amp; Stakeholder Relations&#9679; Serve as the primary point of contact for PPF customers, ensuring transparent communication, accurate job estimates, and high levels of satisfaction.&#9679; Collaborate with the sales and service departments to coordinate project handoffs and ensure a seamless customer experience.&#9679; Address and resolve customer concerns or complaints with professionalism and a commitment to service recovery.Quality &amp; Performance Management&#9679; Uphold quality standards for all installations, ensuring adherence to manufacturer specifications and company benchmarks.&#9679; Monitor key performance indicators (KPIs), such as turnaround times, rework rates, and customer satisfaction scores.&#9679; Identify and implement process improvements to enhance quality, reduce waste, and increase profitability.Inventory &amp; Financial Oversight&#9679; Manage inventory of PPF materials, supplies, and tools to support efficient operations.&#9679; Coordinate with vendors and suppliers to maintain high-quality material sourcing at competitive pricing.&#9679; Support budgeting, cost control, and forecasting efforts within the department.QualificationsEducation &amp; Experience&#9679; 3&ndash;5 years of experience in PPF installation or related automotive aftermarket work.&#9679; 2+ years of experience in a supervisory or management role within a technical or operations environment.&#9679; PPF application (XPEL, 3M, STEK, SunTek, etc.) strongly preferred.Knowledge, Skills, &amp; Abilities&#9679; Comprehensive understanding of PPF processes, materials, and installation techniques.&#9679; Demonstrated ability to lead and motivate a technical team in a fast-paced, quality-driven environment.&#9679; Strong organizational, analytical, and problem-solving skills.&#9679; Excellent communication and customer-service abilities.&#9679; Proficiency in shop management systems, scheduling software, and Google Workspace.Physical Requirements&#9679; Ability to stand or be on feet for extended periods&#9679; Comfortable working in a hands-on shop environment.PAY:&#9679; QAR 4000&#9679; ARABIC PREFFEREDJob Type: Full-time

Paint Protection Film (PPF) Shop Manager - CAR DETAILING WORKSHOP

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