customer engagement representative

Next Play Recruitment

OverviewWe&rsquo;re working with a client seeking a Remote Customer Enrollment Representative to connect with individuals reviewing benefit protection programs designed to help protect income, support families, and plan for long-term financial stability.In this role, you&rsquo;ll speak with individuals who requested information about available coverage options. Your responsibility is to walk through how the programs work, help individuals evaluate their options, and assist them through the enrollment process when they choose to move forward.This position blends customer engagement, coverage education, and consultative enrollment, making it ideal for someone who enjoys working with people, having meaningful conversations, and helping individuals select the protection options that best fit their needs.Structured training, scripts, and mentorship are provided.Responsibilities<ul><li>Connect with individuals who requested information about available benefit and protection programs</li><li>Lead conversations reviewing coverage options including life and related protection benefits</li><li>Help individuals evaluate which options align best with their goals and priorities</li><li>Answer questions and address concerns while helping individuals feel confident in their decisions</li><li>Assist individuals through the enrollment process when they choose to move forward</li><li>Maintain organized notes and follow-up communication with prospective clients</li></ul>Qualifications<ul><li>Strong communication and relationship-building skills</li><li>Comfortable leading conversations and helping individuals evaluate options</li><li>Positive, motivated personality with a customer-focused approach</li><li>Organized and able to manage multiple conversations and follow-ups</li><li>Open to training, coaching, and professional development</li></ul>What&rsquo;s Offered<ul><li>Fully remote work environment</li><li>Performance-based compensation with bonuses and residual income potential</li><li>Warm inbound interest from individuals requesting program information</li><li>Structured training and mentorship</li><li>Flexible schedule and long-term growth opportunities</li></ul>Pay: $55,000.00 - $75,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Remote

Remote Customer Enrollment Representative (Entry Level)

Job Title: Virtual Customer Representative (Entry Level) Location: Remote (United States) Employment Type: Full-TimePosition OverviewWe are looking for a motivated Virtual Customer Representative to join our support team. This position focuses on assisting customers, handling inquiries, and supporting day-to-day customer service activities.Key Responsibilities<ul><li>Respond to customer inquiries through phone, email, and communication tools</li><li>Provide clear information regarding services, accounts, and general requests</li><li>Maintain accurate and updated customer records in internal systems</li><li>Assist with routine customer service tasks and documentation</li><li>Coordinate with internal teams to address customer concerns</li></ul>Qualifications<ul><li>Experience in customer support or client account management is helpful</li><li>High school diploma or equivalent required</li><li>Comfortable using CRM platforms and communication platforms</li><li>Excellent interpersonal and communication skills</li><li>Ability to manage tasks effectively</li></ul>Benefits<ul><li>Health, dental, and vision benefits</li><li>Opportunities for career development and advancement</li><li>Competitive entry-level compensation</li><li>Continuous professional development program</li></ul>Pay: $48,745.46 - $58,704.21 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Remote

Virtual Customer Representative (Entry Level)

<div>
 The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer Engagement Coordinator establishes and maintains a professional relationship with the customer, and maximizes knowledge of the customer to enhance value of contract for both SLB and the Customer. They ensure the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics. This person drives the adoption of effective technological solutions to the customer needs and challenges The Customer Engagement Coordinator coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption.)
 
 
 <ul>
 <li>
 Capture/update customer activity for service delivery visibility in the business systems.
 </li>
 <li>
 Capture and communicate internally significant customer intelligence.
 </li>
 <li>
 Capture and confirm job-specific requirements.
 </li>
 <li>
 As a member of the Account Team, identify and capture both PL &amp; cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
 </li>
 <li>
 Compile and review cost estimates for consolidation with the technical proposal.
 </li>
 <li>
 Assess job risks during analysis of customer job requirements.
 </li>
 <li>
 Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
 </li>
 <li>
 Communicate recommendations and actions to the customer to mitigate unplanned events.
 </li>
 <li>
 Ensure that job deliverables are accurate and delivered on time.
 </li>
 <li>
 Facilitate customer reviews of SQ events as required.
 </li>
 <li>
 Coordinate and conduct regular service quality meetings with the customer.
 </li>
 <li>
 Evaluate customer feedback via customer satisfaction reports and performance reviews.
 </li>
 <li>
 Review the quality and completeness of field tickets.
 </li>
 <li>
 Proactively identify and resolve invoice disputes regarding product and service delivery issues.
 
 
 
 </li>
 </ul>
 8+ years
</div>

Customer Engagement Coordinator

Prime BPO5

Company Overview: Prime BPO 5 is a leading telemarketing and lead-generation company in Pakistan. Join our dynamic team and become the voice of Prime BPO 5 in the US call center industry.Position Overview: We are hiring Customer Engagement/Service Representatives (CSRs) for US campaigns &ndash; Night Shift. This role offers competitive pay, growth opportunities, and training for fresh graduates.Key Responsibilities:<ul><li>Handle outbound calls professionally</li><li>Provide accurate information and resolve customer queries</li><li>Assist in achieving sales targets using persuasion</li><li>Maintain a professional, customer-focused approach</li></ul>Requirements:<ul><li>6 months experience in US Call Center Sales or</li><li>Fresh graduates with strong English</li><li>Excellent English communication and persuasion skills</li><li>Available for night shifts</li><li>Must not be a student or employed elsewhere</li></ul>Benefits:<ul><li>Competitive salary + uncapped bonuses</li><li>Paid annual leaves</li><li>Career growth and recognition</li><li>Supportive team environment</li></ul>How to Apply:<ul><li>WhatsApp your CV/Resume: +92 319 967 5139</li><li>Walk-in Location: 2nd Floor, Kamran Javeed Plaza, Above Askari Bank, near Khwaja Corporation Chowk, Adyala Road, Rawalpindi</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Telemarketing Sales Officer

Globe Life

<div>At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. 
Role Overview:
Could you be our next Customer Retention Representative? American Income Life is looking for a Customer Retention Representative to join the team!
As a Customer Retention Representative, you will play a critical role in maintaining American Income Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage.
This is a remote / work-from-home position.
What You Will Do:<ul><li>
Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options.</li><li>
Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.</li><li>
Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.</li><li>
Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.</li><li>
Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.</li><li>
Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.</li><li>
Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.</li><li>
Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards.</li></ul> 
What You Can Bring:<ul><li>
Must be fully bilingual in English and Spanish, with the ability to speak, read, and write fluently in both languages.</li><li>
High school diploma or equivalent.</li><li>
Basic Microsoft Office Skills, including Word, Excel, and Outlook.</li><li>
Minimum Typing speed of 30 wpm.</li><li>
Experience in a call center environment preferred.</li><li>
Some experience in insurance and/or sales is preferred.</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to solve complex policyholder issues with a positive attitude.</li><li>
Ability to work in a fast-paced environment and work well under pressure.</li><li>
Knowledge of life and/or health insurance terminology preferred.</li></ul>
How American Income Life Will Support You: 
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don&rsquo;t just work, but thrive at American Income Life:<ul><li> 
Competitive compensation designed to reflect your expertise and contribution.</li><li>
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.</li><li>
Robust life insurance benefits and retirement plans, including a pension plan.</li><li>
Paid holidays and time off to support a healthy work-life balance.</li><li>
Parental leave to help our employees welcome their new additions.</li><li>
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.</li><li>
Company-paid counseling for assistance with mental health, stress management, and work-life balance.</li></ul><ul><li>
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.</li><li>
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.</li></ul> 
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.</div>

Customer Retention Representative (Remote)

ActivEngage

Job Title: Customer Engagement Expert (CEE)Reports to: Senior Director of Messaging OperationsFLSA Status: Non-ExemptDepartment: Messaging ServicesLocation: RemoteStart date: April 13th, 2026About ActivEngage:Founded in 2007, ActivEngage is transforming the online shopping experience by creating meaningful conversations that build trust and drive action. We are a fast-growing company on a mission to provide the most trusted live chat service to businesses globally. If you&rsquo;re passionate about technology and eager to make a difference through impactful communication, ActivEngage could be the perfect fit for you!What you&rsquo;ll do as a Customer Engagement Expert (CEE):As a Customer Engagement Expert (CEE), you&rsquo;ll play a key role in delivering exceptional customer service through dynamic, real-time conversations. Your goal is to build trust and guide consumers toward making informed decisions, all while supporting lead generation for our automotive clients.This is a chat-based role where you&rsquo;ll engage directly with customers visiting car dealership websites or related automotive platforms. Through thoughtful and tailored conversations, you&rsquo;ll gather key information from interested shoppers and help connect them with a dealership that can meet their needs. Our CEEs are the first step in the customer journey, through lead generating, helping turn interest into opportunity.We don&rsquo;t rely on scripts, you&rsquo;ll need to think on your feet and customize each interaction to the person you&rsquo;re chatting with. You&rsquo;ll receive comprehensive training to ensure you're fully equipped to excel in your role and support our customers with confidence.This is a chat-based position that follows a structured call center&ndash;style schedule. CEEs are required to adhere to assigned shifts, remain logged in and available for the duration of their scheduled hours, and consistently meet productivity and performance standards. Reliability and adherence to schedule are essential functions of this role.We believe in setting our team members up for success from day one. All new CEE&rsquo;s begin with a paid training program that lasts approximately 3&ndash;4 weeks. During this time, you&rsquo;ll receive hands-on instruction, personalized coaching, and ongoing support designed to help you master our systems, communication style, and customer engagement standards.This training period also serves as an opportunity for both you and ActivEngage to ensure the role is the right fit. At the end of the training program, you&rsquo;ll complete a performance evaluation. Upon successful completion, you&rsquo;ll graduate from training and join one of our live chat teams, where you&rsquo;ll continue to grow and develop. We're looking for motivated, coachable individuals who are ready to learn and succeed in a fast-paced, team-driven environment!Key Responsibilities:<ul><li>Engage with customers via live chat, providing timely, accurate, and personalized responses to inquiries.</li><li>Utilize active listening and critical thinking to adapt to each customer&rsquo;s needs.</li><li>Participate in ongoing training and development opportunities to continuously improve your skills.</li><li>Engaged in Slack, Gmail, and other communication platforms frequently throughout the day.</li><li>Responds to any calls, emails, or other communications with management in a timely manner.</li><li>Employees are expected to have their camera on during all virtual meetings to ensure active participation and engagement.</li></ul>What You&rsquo;ll Need to Succeed:To thrive in this role, you should have the following skills and qualifications:<ul><li>Typing speed of at least 45 words per minute</li><li>Proficiency in grammar and written communication</li><li>Strong active listening and communication skills</li><li>Comfortable with multitasking, including navigating multiple screens while typing</li><li>Ability to troubleshoot basic computer and technical issues</li><li>Energy, enthusiasm, and professionalism in all interactions</li><li>Detail-oriented with a strong focus on delivering exceptional customer service</li><li>Career-focused and eager to grow with the company</li><li>Previous customer service experience is preferred</li><li>Bilingual Fluency in written English and Spanish is a plus</li><li>Weekend availability after initial training period</li></ul>Technical requirements:To ensure you can excel in your remote position, you'll need to meet the following technical specifications:Desktop PC &amp; Peripherals<ul><li>PC or Mac running the latest operating system</li><li>4GB of RAM minimum. 8GB preferred</li><li>2nd monitor required</li><li>Webcam &amp; headset with noise canceling microphone. Webcam should have at least 720p resolution with autofocus and auto white-balance for good quality video. A webcam privacy cover is highly recommended when the webcam is not in use.</li><li>Up-to-date active virus and malware protection software and a properly configured, working firewall.</li><li>Google Chrome browser with latest updates</li><li>Hard-Wired Broadband internet connection. Internet connectivity needs to be stable and fast enough to support video conferencing. Proof of 10mbps download x 2mbps upload (at a minimum) speed and reliability will be required.</li><li>At-Home work environment that prevents others from viewing information on your monitors</li></ul>What We Offer:<ul><li>Competitive Pay: Starting at $15/hour with growth opportunities</li><li>Bonus Opportunities: For employees with near perfect attendance</li><li>Comprehensive Training &amp; Support: To ensure you're set up for success</li><li>Tuition Reimbursement to support your continued education</li><li>Paid Time Off: Accrual of 12 days in the first year, 18 days after 1 year</li><li>Employee Referral Program to help you earn extra income</li><li>Medical, Dental, and Vision Benefits</li><li>Growth Opportunities for local candidates to advance their careers</li><li>An engaging work-from-home environment</li><li>A fun, people-focused culture where employees are valued and supported</li></ul>Next Steps for Selected Applicants:<ul><li>Step 1: Complete an online video introduction through Willo, and a typing test.</li><li>Step 2: Join us for a Google Meets interview with members of our hiring team. You&rsquo;ll be able to demonstrate your home-office setup and technical compliance.</li></ul>Our next training session begins on Monday, April 13th, 2026. The training will run for 3 weeks from 10:00 AM to 7:00 PM and will be conducted remotely via Google Meets. We&rsquo;re currently hiring for the shifts, between the hours of 11pm and 11pm, these are subject to change based on business needs:Interested? Learn more about us here :ActivEngage is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ActivEngage promotes affirmative action for minorities, women, disabled persons, and veterans.This role is open to U.S.-based candidates authorized to work in the United States. Unfortunately, we are not able to hire residents of certain states at this time, including Arizona, Alaska, Colorado, Connecticut, California, District of Columbia, Hawaii, Oregon, New York, Illinois, or Massachusetts, Washington and others where our business is not currently registered to operate.Pay: $15.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Referral program</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Remote

Customer Engagement Expert

ActivEngage, Inc.

<div></div><div><div>Job Title: Customer Engagement Expert (CEE)</div>
<div>Reports to: Senior Director of Messaging Operations</div>
<div>FLSA Status: Non-Exempt</div>
<div>Department: Messaging Services</div>
<div>Location: Remote</div>
<div>Start date: April 13th, 2026</div>
About ActivEngage:
<div>Founded in 2007, ActivEngage is transforming the online shopping experience by creating meaningful conversations that build trust and drive action. We are a fast-growing company on a mission to provide the most trusted live chat service to businesses globally. If you&rsquo;re passionate about technology and eager to make a difference through impactful communication, ActivEngage could be the perfect fit for you!</div>
What you&rsquo;ll do as a Customer Engagement Expert (CEE):
As a Customer Engagement Expert (CEE), you&rsquo;ll play a key role in delivering exceptional customer service through dynamic, real-time conversations. Your goal is to build trust and guide consumers toward making informed decisions, all while supporting lead generation for our automotive clients.
This is a chat-based role where you&rsquo;ll engage directly with customers visiting car dealership websites or related automotive platforms. Through thoughtful and tailored conversations, you&rsquo;ll gather key information from interested shoppers and help connect them with a dealership that can meet their needs. Our CEEs are the first step in the customer journey, through lead generating, helping turn interest into opportunity.
We don&rsquo;t rely on scripts, you&rsquo;ll need to think on your feet and customize each interaction to the person you&rsquo;re chatting with. You&rsquo;ll receive comprehensive training to ensure you're fully equipped to excel in your role and support our customers with confidence.
This is a chat-based position that follows a structured call center&ndash;style schedule. CEEs are required to adhere to assigned shifts, remain logged in and available for the duration of their scheduled hours, and consistently meet productivity and performance standards. Reliability and adherence to schedule are essential functions of this role.
We believe in setting our team members up for success from day one. All new CEE&rsquo;s begin with a paid training program that lasts approximately 3&ndash;4 weeks. During this time, you&rsquo;ll receive hands-on instruction, personalized coaching, and ongoing support designed to help you master our systems, communication style, and customer engagement standards.
This training period also serves as an opportunity for both you and ActivEngage to ensure the role is the right fit. At the end of the training program, you&rsquo;ll complete a performance evaluation. Upon successful completion, you&rsquo;ll graduate from training and join one of our live chat teams, where you&rsquo;ll continue to grow and develop. We're looking for motivated, coachable individuals who are ready to learn and succeed in a fast-paced, team-driven environment! 
<div></div>
 Key Responsibilities:
<ul><li>Engage with customers via live chat, providing timely, accurate, and personalized responses to inquiries.</li>
<li>Utilize active listening and critical thinking to adapt to each customer&rsquo;s needs.</li>
<li>Participate in ongoing training and development opportunities to continuously improve your skills.</li>
<li>Engaged in Slack, Gmail, and other communication platforms frequently throughout the day.</li>
<li>Responds to any calls, emails, or other communications with management in a timely manner.</li>
<li>Employees are expected to have their camera on during all virtual meetings to ensure active participation and engagement.</li>
</ul>
What You&rsquo;ll Need to Succeed:
To thrive in this role, you should have the following skills and qualifications:
<ul><li>Typing speed of at least 45 words per minute</li>
<li>Proficiency in grammar and written communication</li>
<li>Strong active listening and communication skills</li>
<li>Comfortable with multitasking, including navigating multiple screens while typing</li>
<li>Ability to troubleshoot basic computer and technical issues</li>
<li>Energy, enthusiasm, and professionalism in all interactions</li>
<li>Detail-oriented with a strong focus on delivering exceptional customer service</li>
<li>Career-focused and eager to grow with the company</li>
<li>Previous customer service experience is preferred</li>
<li>Bilingual Fluency in written English and Spanish is a plus</li>
<li>Weekend availability after initial training period</li></ul> 
<div>
</div><div>Technical requirements:</div>
<div>To ensure you can excel in your remote position, you'll need to meet the following technical specifications:</div>
<div>Desktop PC &amp; Peripherals</div>
<ul><li>PC or Mac running the latest operating system</li>
<li>4GB of RAM minimum. 8GB preferred</li>
<li>2nd monitor required</li>
<li>Webcam &amp; headset with noise canceling microphone. Webcam should have at least 720p resolution with autofocus and auto white-balance for good quality video. A webcam privacy cover is highly recommended when the webcam is not in use.</li>
<li>Up-to-date active virus and malware protection software and a properly configured, working firewall.</li>
<li>Google Chrome browser with latest updates</li>
<li>Hard-Wired Broadband internet connection. Internet connectivity needs to be stable and fast enough to support video conferencing. Proof of 10mbps download x 2mbps upload (at a minimum) speed and reliability will be required.</li>
<li>At-Home work environment that prevents others from viewing information on your monitors</li></ul> 

What We Offer:
<ul><li>Competitive Pay: Starting at $15/hour with growth opportunities</li>
<li>Bonus Opportunities: For employees with near perfect attendance</li>
<li>Comprehensive Training &amp; Support: To ensure you're set up for success</li>
<li>Tuition Reimbursement to support your continued education</li>
<li>Paid Time Off: Accrual of 12 days in the first year, 18 days after 1 year</li>
<li>Employee Referral Program to help you earn extra income</li>
<li>Medical, Dental, and Vision Benefits</li>
<li>Growth Opportunities for local candidates to advance their careers</li>
<li>An engaging work-from-home environment</li>
<li>A fun, people-focused culture where employees are valued and supported</li>
</ul>
Next Steps for Selected Applicants:
<ul><li>Step 1: Complete an online video introduction through Willo, and a typing test.</li>
<li>Step 2: Join us for a Google Meets interview with members of our hiring team. You&rsquo;ll be able to demonstrate your home-office setup and technical compliance.</li>
</ul>
Our next training session begins on Monday, April 13th, 2026. The training will run for 3 weeks from 10:00 AM to 7:00 PM and will be conducted remotely via Google Meets. We&rsquo;re currently hiring for the shifts, between the hours of 11am and 11pm, these are subject to change based on business needs:
<div>Interested? Learn more about us here :https://www.youtube.com/user/activengage/featured</div>
<div>Get to know our culture here</div> 
<div>ActivEngage is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ActivEngage promotes affirmative action for minorities, women, disabled persons, and veterans.</div> 
This role is open to U.S.-based candidates authorized to work in the United States. Unfortunately, we are not able to hire residents of certain states at this time, including Arizona, Alaska, Colorado, Connecticut, California, District of Columbia, Hawaii, Oregon, New York, Illinois, or Massachusetts, Washington and others where our business is not currently registered to operate.</div>

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10000 customer engagement representative jobs Near Me

Remote Customer Enrollment Representative (Entry Level)

Virtual Customer Representative (Entry Level)

Customer Engagement Coordinator

Telemarketing Sales Officer

Customer Retention Representative (Remote)

Customer Engagement Expert

Customer Engagement Expert