customer engagement representative

Encova Insurance

<div>The salary range for this job posting is $35,037.00 - $56,059.00 annually + bonus + benefits. Pay Type: Hourly
The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.
This role can work a hybrid or a full time schedule in our Charleston, WV office or work from home in any of our listed payroll states and report to the Manager, Engagement Center.
Are you a Referral?
If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.
Unique residence requirements are listed in each job posting, please review closely for details.
Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:
Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.
JOB OBJECTIVE:
The Engagement Center Representative provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions regarding Workers&rsquo; Compensation, Commercial and Personal Lines insurance.
ESSENTIAL FUNCTIONS:
Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions Analyzes information received from the customer, triages facts to determine what is being requested, and determines what action is to be taken Interact with other associates across the organization to answer questions, provide support or assist in problem resolution for customers and agents. Creates certificates of insurance for policyholders Enters or updates specific claim, policy and/or customer data into computer system Researches medical bill coding issues or pharmacy related issues Provide support to customers and agents while using the Encova Edge Portal Take payments from customers or assists customers with online payment portal
OTHER FUNCTIONS:
Other functions as needed
KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>
Ability to provide excellent customer service to both external and internal customers</li><li>
Ability to work as a team member and perform based on established standards and expectations</li><li>
Ability to multi-task</li><li>
Must be detail-oriented</li><li>
Excellent written and oral communication skills</li><li>
Experience with Microsoft Products</li><li>
Utilize critical thinking skills</li><li>
Ability to work proficiently in multiple systems</li><li>
Ability to consistently exercise sound judgment</li><li>
Ability to effectively analyze and apply information</li><li>
High school diploma or equivalent required</li><li>
One year of previous full-time experience in customer service preferred, insurance experience within multi-line industry preferred</li></ul>
This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.
Ready to join our team? 
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.
What you can expect from us
In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to:<ul><li>
Health, Dental &amp; Vision Insurance</li><li>
Company-provided life and income protection plans</li><li>
Eligibility to participate in a company incentive bonus program</li><li>
401(k) Retirement Plan - 100% company match up to 7% on annual salary</li><li>
Paid Time Off, Paid Holidays, and Floating Holidays</li><li>
Flexible Work Arrangements - Hybrid and remote depending on the role</li></ul>
We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally.
Encova Insurance is an EOE/E-Verify employer.
#LI-Remote#LI-MF1</div>

Engagement Center Representative

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
How this role makes an impact:
As part of Signify Health&rsquo;s Member Engagement team, the Member Engagement Customer Service Coordinator plays a key role in improving the experience for health plan members and clinicians. You will serve as a liaison between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country.
In this role:
You will speak with members enrolled in various Medicare Advantage and Medicaid plans, as well as healthcare providers and health plan employees across the U.S. This is a phone‑based, multi‑faceted role that involves coordinating medical appointments, documenting interactions, and supporting our team in meeting goals for productivity, quality, and customer service. This position reports to a Member Engagement Customer Service Manager.
<ul><li>Make outbound calls to members and medical facilities</li><li>
Schedule Primary Care Physician (PCP) appointments</li><li>
Coordinate communication between members, clinicians, and doctors&rsquo; offices</li><li>
Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues</li><li>
Use multiple internal and external systems to schedule member appointments and ensure smooth communication between members, providers, and Signify</li><li>
Assist health plan members with connecting to a PCP following a health assessment</li><li>
Meet department goals for quality, customer service, and productivity (for example, number of calls, appointments scheduled, attendance, and quality targets) in an office or remote environment</li><li>
Follow and accurately utilize regulated and client‑approved scripts, as well as internal scripts and processes</li><li>
Document all member interactions thoroughly and maintain accurate notes and records</li><li>
Support warm transfers to and from clinicians, doctors&rsquo; offices, and other call center representatives</li><li>
Follow departmental procedures when communicating with members, clinicians, and physician offices</li><li>
Perform additional tasks as requested by Management</li><li>
Support business needs by handling inbound calls, manual outbound calls, and outbound calls initiated by the telephony system</li><li>
Serve as a subject matter expert for peers, including side‑by‑side coaching and assisting with training new or fellow employees</li><li>
Accept and respond appropriately to constructive feedback</li><li>
Work overtime and participate in on‑call rotations as requested</li><li>
Protect the security and privacy of all protected health information (PHI) accessed during normal work activities</li></ul>
Required Qualifications:<ul><li>
Previous appointment scheduling and/or call center experience (inbound and/or outbound) required</li><li>
Intermediate skills in Microsoft Office, particularly Excel</li><li>
Fluency in speaking, reading, and writing English; bilingual English/Spanish is a plus</li><li>
Proven ability to prioritize and multi‑task in a fast‑paced environment</li><li>
Ability to work a set, consistent schedule</li><li>
Strong critical thinking, analytical, and accurate data entry skills</li></ul>
Preferred Qualifications:<ul><li><div>
Experience working with call center technology systems (phone, QA, WFM) highly 
preferred 
<ul><li>Advanced understanding of call center or sales environment preferred.</li><li>Data-driven troubleshooting experience preferred.</li><li>Basic understanding of relational database functionality preferred.</li></ul></div></li></ul>
Education:
High School Diploma or equivalent; or two years of relevant work experience (preferred)
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 05/11/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Member Engagement Customer Service Coordinator - Spanish Speaking Representative

Richland County Government

<div>The purpose of this class is to provide professional, timely and courteous customer service to appointed and elected officials, County citizens, County staff and outside agencies requesting information, assistance or service; to maintain accurate and complete customer service records, and to perform related work as assigned. This class works according to a wide range of procedures; work is reviewed regularly by supervisor.<h2 class="jobSectionHeader">
Essential Tasks</h2>
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary. 
Receives and responds to inquiries, concerns, complaints and requests for assistance from appointed and elected officials, County Council, the County Manager, County staff, County citizens and its surrounding areasand outside agencies using telephone, e-mail, fax, US mail and face-to-face communication. 
Provides professional, courteous customer service; assists customers or obtains information for customers as requested; explains department and County policies and procedures; refers customers to other personnel or offices as appropriate. 
Responsible for receiving and disseminating compliments, complaints, inquiries and requests for assistance from the general public, appointed and elected officials, County officials, the general public and outside agencies. Enters service requests, compliments and employee complaints into computer database; transfers requests to appropriate personnel; notifies department directors, administration and the Human Resource director of compliments for and complaints against employees, tracks requests to ensure prompt response. This data can be critical and highly confidential in nature. 
Records community meeting requests; schedules meetings with appropriate County representative; attends and participates in community meetings as appropriate. 
Receives, review and responds to Freedom of Information Act requests 
Must have working knowledge of all County departments&rsquo; functions; keep abreast of current events pertaining to area municipalities, Richland County and the state government; must have broad knowledge of County ordinances. 
Calculates customer Solid Waste fees and identifies tax billing discrepancies; generates reports for the Solid Waste Department as required. 
Performs other general clerical work as required, including, but not limited to typing reports and correspondence, copying and filing documents, sending and receiving faxes, answering the telephone, processing mail, etc. 
Attends staff meetings as required. 
Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills. 
Works on call during inclement weather or emergency situations.
Compensation Minimum: $19.68</div>

Citizen Response Representative

FANATICS COLLECTIBLES

<div><div><h2 class="jobSectionHeader">About Us</h2>
<div><div>Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.</div>
</div>
</div>Role: Collector Experience Representative

Reports to: Manager, Collector Experience

Location: Remote

Other: Full-Time Position 


About the Company
Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct-to-consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector-focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.

We have the unique advantage of being backed by Fanatics - the world's largest sports merchandiser, with more than900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA, among many others - but we're a nimble, ambitious team building products from the ground up.

If you're passionate about building world-class products and share our love for sports fans and collectors, FanaticsCollect offers an exciting opportunity to be part of a dynamic team creating the future of collecting. 


About the Role

As a Collector Experience Representative, you'll play a critical role in ensuring that both collectors and sellers feelheard, supported, and valued across Fanatics Collect and Fanatics Live. You will manage inbound inquiries and complex escalations with empathy, speed, and professionalism, while contributing to a high-performing, collector-first team. This is a fast-paced, cross-functional role ideal for someone who thrives in ambiguity, loves problem-solving, and brings a deep passion for the collectibles community. 


Responsibilities:
<ul>
<li>Serve as a primary point of contact for collectors and sellers, managing inquiries and escalations across listings, transactions, account issues, and policy enforcement.</li>
<li>Deliver exceptional support across multiple channels, including chat, email, phone, and social platforms.</li>
<li>Investigate and resolve complex support cases with urgency and care, ensuring long-term solutions and satisfied users.</li>
<li>Collaborate cross-functionally with Product, Legal, Engineering, and Operations teams to address systemic issues and drive improvements in trust, safety, and policy.</li>
<li>Proactively identify trends, root causes, and friction points, and advocate for scalable improvements to tools, workflows, and policies.</li>
<li>Educate users on platform features, policies, and promotions to increase satisfaction and</li>
<li>Maintain detailed case documentation and insights in internal CRM and support</li>
<li>Continuously learn and stay up to date on all Fanatics Collect offerings, platform changes, and industry trends.</li>
<li>Support special projects, launches, and initiatives that enhance the collector</li>
<li>Meet or exceed individual performance metrics while upholding team standards and community values.</li></ul> 


Qualifications:
<ul>
<li>Minimum 3 years of experience in customer experience, escalations, or seller support, ideally within ecommerce, marketplaces, or collectibles environments.</li>
<li>Exceptional verbal and written communication skills, with a calm and empathetic approach under pressure.</li>
<li>Highly organized with strong attention to detail, follow-through, and time</li>
<li>Strong critical thinking and analytical capabilities to resolve complex customer and operational issues efficiently.</li>
<li>Demonstrated ability to write clear, brand-aligned, and empathetic responses across all support channels.</li>
<li>Must successfully complete a written assessment to evaluate writing skills, customer judgment, and problem-solving mindset.</li>
<li>Proven track record of cross-functional collaboration and the ability to influence outcomes across teams.</li>
<li>Proficient with CRM platforms such as Zendesk, Kustomer, or Salesforce, and adept with modern support technologies.</li>
<li>Passion for collectibles and a deep understanding of collector behavior strongly</li>
<li>Flexibility to work evenings, weekends, holidays, and overtime based on business needs, including live events, launches, and peak periods.</li></ul> 


Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers</div>

Collector Experience Representative

The Home Depot

<div>Position Purpose:
The Pro Sales Representative Manager is responsible for leading and developing a high-performing sales team of Pro Sales Representatives focused on driving revenue growth, expanding market share, and building strong relationships with B2B customers. This role ensures the team executes sales strategies aligned with Pro goals, manages a strong sales pipeline, and converts leads into profitable sales. The Pro Sales Representative Manager coaches, trains, and mentors the Pro Sales Representative team by fostering a results-driven culture while maintaining accountability for an assigned customer portfolio. This role requires understanding of competitive industry trends, proactive pipeline management, and strong cross-functional collaboration to support The Home Depot&rsquo;s Pro growth strategy. 
 
Key Responsibilities:<ul><li>
30% - Customer Engagement &amp; Relationship Management - Provide solutions and guidance to direct reports for customer resolution. Oversee and support Pro Sales Representatives in identifying new sales opportunities. Partner with Pro Sales Representative Sr. Manager to review sales calls, analyze account insights, and identify business opportunities. Serve as point of escalation for transaction and take partnership cross-functionally to ensure customer satisfaction.</li><li>
40% - Leadership &amp; Team Development Provide hands-on coaching, training, and mentorship in sales management and relationship building strategies. Foster a results oriented and customer focused culture that drives engagement and performance. Provide regular and timely performance feedback in order to improve and maintain team performance metrics. Recruit, develop, and lead a high-performing team of Pro Sales Representatives.</li><li>
30% - Operational Excellence - Troubleshoot operational challenges, identify process improvements, and coordinate training for direct reports. Oversee daily team operations, including workload distribution and ensuring service level quality. Track and analyze key performance metrics, including sales, gross margin, and customer engagement.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to the Pro Sales Representative Sr. Manager</li><li>
This Position has 10-14 Direct Reports</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel less than 5% of the time.</li></ul> 
Physical Requirements:
<ul><li>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.</li></ul> 
Working Conditions:
<ul><li>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li></ul> 
Preferred Qualifications:
<ul><li>Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Demonstrated project management skills</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li><li>
Strong leadership skills with the ability to motivate and develop sales associates</li><li>
Experience working with Salesforce or similar CRM</li><li>
Ability to analyze sales data and implement strategies to improve team performance</li><li>
Understanding and application of strategic planning to identify, target and execute plans for sales growth in areas like building supplies, construction, and lumber</li><li>
Experience within relevant specialty trade industry (i.e. plumbing, electrical, paint, HVAC, etc.) - with specific experience in at least one of the following: product knowledge, installation, retail sales experience or inside/outside sales for specific trade</li><li>
Construction experience - either practical on the job experience or sales within the construction industry</li><li>
Understanding and application of strategic sales planning to identify, target and execute plans for sales growth in their areas of expertise (electrical, plumbing, paint, construction methods, etc.)</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
4</li></ul> 
Preferred Years of Work Experience:
<ul><li>5</li></ul> 
Minimum Leadership Experience:
<ul><li>None</li></ul> 
Preferred Leadership Experience:
<ul><li>None</li></ul> 
Certifications:
None 
<ul><li>
</li></ul>Competencies:
<ul><li>Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Ensures Accountability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Develops Talent</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Trade Pro Sales Representative Manager - Electrical

Padra Medical center

In this role, you will engage with customers across multiple social media platforms, work closely with the marketing team to develop and execute social media strategies, and serve as the company's representative in meetings focused on social media initiatives.To thrive as a Social Media Representative, you should possess a solid grasp of social media platforms, tools, and technologies. The ideal candidate is a results-oriented professional with a strong understanding of customer engagement and user experience.Key Resposibilities&middot; Addressing patient inquiries, concerns, and feedback across the company&rsquo;s social media channels in a timely and compassionate manner.&middot; Collaborating with sales, product management, and marketing teams to enhance the customer experience and exceed expectations.&middot; Monitoring social media platforms to ensure content accuracy and swiftly removing any inappropriate or non-compliant material.&middot; Working closely with the marketing team to develop and execute effective social media strategies.&middot; Maintaining in-depth knowledge of company products to deliver accurate, relevant, and helpful information to customers.&middot; Representing the company in social media-focused meetings and discussions.&middot; Keeping abreast of emerging social media trends, tools, and platform updates to optimize engagement and strategy.Qualifications (Education &ndash; Experinces &ndash; Skills)&middot; Bachelor&rsquo;s degree in Social Media Management, Marketing, or a related discipline.&middot; At least 6 month of experience in a social media representative or similar role.&middot; One year of customer service experience is a plus.&middot; Strong understanding of social media best practices and trends.&middot; Proficient in using major social media platforms, including Twitter, Facebook, Instagram, LinkedIn, and Google+.&middot; Familiarity with social media management and analytics tools such as Hootsuite, Buffer, and Google Analytics.&middot; Excellent customer service skills.. Health care industry Experience required. Remote Job &amp; Comfortable to do Day &amp; Night Shift&middot; Strong communication and interpersonal abilities.Work Location: In person

Community Specialist ( Social Media handling) - Arabic - Remote

In this role, you will engage with customers across multiple social media platforms, work closely with the marketing team to develop and execute social media strategies, and serve as the company's representative in meetings focused on social media initiatives.To thrive as a Social Media Representative, you should possess a solid grasp of social media platforms, tools, and technologies. The ideal candidate is a results-oriented professional with a strong understanding of customer engagement and user experience.Key Resposibilities &middot; Addressing patient inquiries, concerns, and feedback across the company&rsquo;s social media channels in a timely and compassionate manner.&middot; Collaborating with sales, product management, and marketing teams to enhance the customer experience and exceed expectations.&middot; Monitoring social media platforms to ensure content accuracy and swiftly removing any inappropriate or non-compliant material.&middot; Working closely with the marketing team to develop and execute effective social media strategies.&middot; Maintaining in-depth knowledge of company products to deliver accurate, relevant, and helpful information to customers.&middot; Representing the company in social media-focused meetings and discussions.&middot; Keeping abreast of emerging social media trends, tools, and platform updates to optimize engagement and strategy.Qualifications (Education &ndash; Experinces &ndash; Skills)&middot; Bachelor&rsquo;s degree in Social Media Management, Marketing, or a related discipline.&middot; At least 2 years of experience in a social media representative or similar role.&middot; One year of customer service experience is a plus.&middot; Strong understanding of social media best practices and trends.&middot; Proficient in using major social media platforms, including Twitter, Facebook, Instagram, LinkedIn, and Google+.&middot; Familiarity with social media management and analytics tools such as Hootsuite, Buffer, and Google Analytics.&middot; Excellent customer service skills.&middot; Strong communication and interpersonal abilities.Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthWork Location: Remote

Commuinty Specialist

Search 10000+ Customer engagement representative jobs near you this May. New roles added regularly across leading industries. Apply today.