customer engagement representative

Grey Media Group

<p><b>Job Title:</b> Customer Outreach Representative<br/><b>Location:</b> Gulberg 2, Lahore<br/><b>Employment Type:</b> Full-time (Night Shift)</p><p><b>About the Role</b><br/>We&rsquo;re hiring a Customer Outreach Representative to join our growing team. You&rsquo;ll be the first point of contact for potential clients, helping start conversations, understand their needs, and guide them toward the right solutions. The role is focused on lead engagement and building relationships, not closing sales.</p><p><b>Key Responsibilities</b></p><ul><li>Contact potential clients through outbound calls and emails.</li><li>Identify and qualify leads based on their needs, timelines, and relevance.</li><li>Set up meetings or product demos for the sales team.</li><li>Keep all interaction details and progress updated in the CRM.</li><li>Coordinate with the sales and marketing teams to refine outreach strategies.</li><li>Stay informed about industry trends, competitors, and product updates.</li></ul><p><b>Qualifications</b></p><ul><li>6 months to 1 year of experience in customer outreach, lead generation, or similar work is preferred, but not required.</li><li>Fresh candidates with strong communication skills are welcome to apply.</li><li>Good communication and interpersonal skills.</li><li>Comfortable making outbound calls and speaking to business decision-makers.</li><li>Organized, detail-focused, and proactive.</li><li>Positive attitude and willingness to learn.</li></ul><p><b>Why Join Us</b></p><ul><li>Competitive salary with performance-based incentives.</li><li>Plenty of opportunities for skill development and career advancement.</li><li>Supportive, collaborative working environment focused on results.</li></ul><p>If you enjoy connecting with people, spotting opportunities, and want to grow in a fast-paced setup, we&rsquo;d love to hear from you. Apply now to start your journey as a Customer Outreach Representative at Grey Tech.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Outreach Representative

<p>Junior Customer Outreach Representative</p><p><b>Location:</b> Gulberg 2, Lahore | <b>Type:</b> Full-time</p><p><b>The Mission:</b> Are you a <b>people person</b> ready to kickstart your career in customer engagement? We are seeking a dynamic Junior Customer Outreach Representative to be the crucial first point of contact for our customers. You'll use your sharp communication skills to connect, inform, and guide prospects toward the best solutions we offer. If you're a quick learner eager to make a real impact, this is your launchpad!</p><p><b>Your Daily Impact:</b></p><ul><li>Initiate connections via outbound calls and strategic emails to both new and current customers.</li><li>Articulate the value of our services in a <b>clear, compelling, and easy-to-digest</b> manner.</li><li>Actively listen to customer needs and efficiently transition valuable, qualified leads to our senior specialists.</li><li>Manage necessary follow-up scheduling.</li><li>Maintain meticulous and up-to-date records of all customer interactions within our CRM.</li><li>Collaborate smoothly with Marketing and Service teams to ensure a consistent customer journey.</li><li>Deliver an <b>exceptional, positive, and polished</b> customer experience on every touchpoint.</li></ul><p><b>Who You Are:</b></p><ul><li>A <b>fresh graduate</b> or someone with up to 6 months of initial professional experience (a bonus!).</li><li>Possess outstanding verbal and written communication abilities.</li><li>Inherently <b>friendly, confident</b>, and driven to absorb new skills.</li><li>Completely comfortable with a routine involving high-volume calls and emails.</li><li>Proficient in basic computer and standard communication platforms.</li><li>Highly organized, reliable, and excellent at managing multiple tasks.</li></ul><p><b>Perks of Joining Grey Tech:</b></p><ul><li>A <b>competitive compensation package</b> with defined avenues for salary advancement.</li><li>A deeply <b>supportive, team-first culture</b>.</li><li>Dedicated training programs designed to master communication and professional customer handling.</li><li>A clear, performance-based <b>career progression path</b>.</li></ul><p>Ready to build your career with us? Apply to become our next Customer Outreach Representative at Grey Tech!</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

5 Star Roofing

<div><p><b>Position: Homeowner Engagement Representative</b></p><p>
Looking for a career that pays well without the pressure of selling? Join our team and earn <b>$50K to $75K</b> per year &ndash; <b>no selling involved!</b></p><div><b>
About The Role:</b><br>
<ul><li>Walk into neighborhoods and find old or storm damaged roofing.</li><li>Talk to homeowners and help them set up appointments for FREE estimates (no selling)</li></ul></div><div><b>
Qualifications:</b><br>
<ul><li>Outgoing personality</li><li>Strong communication skills</li><li>Driven to achieve goals</li></ul></div><div><b>
Compensation</b><br>
<ul><li><b>$50,000 to $75,000</b> Annually (Salary, Commission &amp; Bonus)</li><li>5-day work schedule (<b>No Weekends!</b>)</li><li>Full training provided</li><li>Career growth opportunities</li></ul></div><p>
Apply Now! Send your <b>phone number</b> and <b>updated resume</b>. Qualified applicants will be contacted for a phone interview.</p><br>
#hc210710</div>

Homeowner Engagement Representative

Schoenherr Roofing

<div><p><b>Position: Customer Engagement Specialist</b></p><div><b>
Required Skills:</b><br>
<ul><li>Strong and effective customer relation service skills</li><li>Excellent verbal communication and customer service abilities</li><li>Ability to build rapport quickly and maintain professionalism</li></ul></div><div><b>
Experience:</b><br>
<ul><li>3-5 years of customer service experience</li><li>A proven track record in customer relations is a <b>MUST</b></li><li>Experience in home improvement or related industries is a<b> plus</b>, but not required</li></ul></div><div><b>
Essential Duties &amp; Responsibilities:</b><br>
<ul><li>Handle 100% warm inbound/outbound leads &ndash; <b>no cold calling</b></li><li>Contact homeowners to schedule estimate appointments for roofing and home</li></ul>
improvement services<br>
<ul><li>Accurately maintain CRM records and follow up on leads</li><li>Collaborate with a supportive, high-performing support team</li></ul></div><div><b>
Position Offers:</b><br>
<ul><li><b>Competitive compensation with uncapped bonuses</b> &ndash; top performers earn <b>$90K+</b></li><li>Real <b>career growth opportunities</b> &ndash; we promote from within</li><li>A <b>professional, team-focused environment </b>&ndash; modern office with strong culture</li><li>Join a <b>family-owned company</b>, not a corporate call center</li></ul></div><p><b>
To Apply:</b><br>
All applicants must submit their updated resume along with a contact phone number.</p><br>
#hc210796</div>

Customer Engagement Specialist $60K to $90K

Hewlett Packard Enterprise | HPE

<div>HPE Digital Life Garage Customer Engagement Advisor<p><br>
</p>This role has been designed as &lsquo;Hybrid&rsquo; with an expectation that you will work on average 2 days per week from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p><br>
</p><p><b><i>Job Family Definition:</i></b></p><p>
Apply customer experience and loyalty research and measurement to design, deploy and manage the total customer experience for assigned segment/product/solutions.<br>
<br>
Lead customer experience design and definition through the strategic application of design methodologies, conducting user groups and identifying usability across customer lifecycle touch points, including customer relationship with company. Lead strategic alignment of organizations and resources to deliver designed customer experiences to market and maintain customer retention. Represent the voice of the customer and actively participates in direct customer interactions. Design, deliver and manage customer experiences within Customer Experience Centers.</p><p><b><i>
Management Level Definition:</i></b></p><p>
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.</p><p></p><p><b><i>
Responsibilities:
</i></b></p><ul><li>Define customer experience requirements across customer touchpoints typically for a single product/solution category for a single business.</li><li>
Apply and tailor customer experience design methods to lead complex cross-functional and/or cross-business teams in the definition of customer experiences.</li><li>
Lead cross functional team, including non-company entities to design customer experience across the entire customer lifecycle, including the overall relationship.</li><li>
Lead horizontal teams to deliver experiences to the market.</li><li>
Develop and implement customer experience metrics.</li><li>
Design and manage customized customer experiences and briefings for the briefing center(s).</li><li>
Facilitate discussion, synthesize conclusions and identify follow up plans resulting from briefing(s).</li><li>
Develop new ideas and methods for using briefings to increase sales and improve company-customer relationship.</li><li>
Provide direction and guidance to process improvements and establish policies in the Executive Briefing Center.</li><li>
Execute customer retention program and user groups.</li></ul><p><b><i>
Education and Experience Required:
</i></b></p><ul><li>BA or BS in Marketing or related field; MBA preferred.</li><li>
7+ years marketing experience.</li><li>
Industry, sales, channel and/or project management experience a plus.</li></ul><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li>Expert knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management.</li><li>
Experience in developing and driving consistent field adoption of industry/segment message.</li><li>
In-depth knowledge of industry and customer segments and demand generation program.</li><li>
Familiarity with and/or experience in partner management.</li><li>
Excellent written/oral communications and analytical skills.</li><li>
Excellent interpersonal skills; ability to build and manage virtual teams.</li><li>
Excellent negotiating skills.</li><li>
Ability to interface effectively with all levels of management and functional disciplines.</li><li>
Excellent influencing and consensus-building skills.</li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>Job:</b></p>
Marketing<p><b>
Job Level:</b></p>
Expert<p><br>
</p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p><br>
</p><p>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p><p><br>
</p><p><b>No Fees Notice &amp; Recruitment Fraud Disclaimer</b></p><p></p><p><i><br>
It has come to HPE&rsquo;s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.</i></p><p></p><p><i><br>
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors </i><b><i>will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. </i></b><i>The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.</i></p></div>

HPE Digital Life Garage Customer Engagement Advisor

Bayer

<div>
 <p>
  <strong>
   Be You, Be Bayer
  </strong>
 </p>
 <p>
  At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where &lsquo;Health for all, Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining &lsquo;impossible&rsquo;.
 </p>
 <p>
  We&rsquo;re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. So, we&rsquo;re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.
 </p>
 <p>
  At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.
 </p>
 <p>
  Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That&rsquo;s why we&rsquo;re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities&rsquo; development programs, Project Assignments and Professional Development Assistance programs
 </p>
 <p>
  Come grow with us.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Do Something That Moves you
  </strong>
 </p>
 <p>
  &bull; Develop a list of HCP (Speakers / non speakers) and continuously update it as per market dynamics.
 </p>
 <p>
  &bull; As a trusted partner she/he will lead a deep discussion in regular preplanned one to one discussion with his/her customer list to identify Scientific areas of major interest.
 </p>
 <p>
  &bull; As a trusted partner she/he will act as the primary (but
 </p>
 <p>
  non-exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seeks support and guidance from cross functional team.
 </p>
 <p>
  &bull; She/he to mutually co create content with her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective.
 </p>
 <p>
  &bull; In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats.
 </p>
 <p>
  &bull; In coordination with Cross Functional team such talks will be integrated in different meeting formats (Scientific lectures, Peer to Peer talks, Debate sessions, 3rd party symposia, national and regional initiated Bayer events, and similar).
 </p>
 <p>
  &bull; She/he will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation.
 </p>
 <p>
  &bull; In collaboration with MSO team (back-office support) she/he has to plan and align meetings calendar, meeting invitations based on
 </p>
 <p>
  micro segmentation and HCP target needs.
 </p>
 <p>
  &bull; Work closely with Virtual Event expert (DT CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.
 </p>
 <p>
  &bull; When needed the CES will facilitate the virtual meetings.
 </p>
 <p>
  &bull; Retains flexible time management in hybrid environment (e.g., time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies).
 </p>
 <p>
  &bull; She/he needs to align with his peers to co invite to meetings when appropriate and as per meeting setting and format.
 </p>
 <p>
  &bull; Facilitate digital networking of like-minded HCPs and educate and influence non loyalist HCPs to increase their adoption of Bayer brands. &bull; Display great level of discipline and quality in maintaining Data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva.
 </p>
 <p>
  &bull; She/he will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on going
 </p>
 <p>
  micro segmentation process.
 </p>
 <p>
  &bull; Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.
 </p>
 <p>
  &bull; Despite being a communication expert, the CES will continue to be responsible with other Team members (known as Nucleus Team) on achieving nucleus related financial targets in her/his country scope.
 </p>
 <p>
  &bull; Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).
 </p>
 <p>
  &bull; Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a Customer Evolution Campaign to drive movement of key customers across adoption ladder.
 </p>
 <p>
  &bull; As per various Nucleus needs and in alignment with ITM / CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process, .).
 </p>
 <p>
  <strong>
   Your Experience
  </strong>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <p>
  &bull; University degree in Pharmaceutical Sciences.
 </p>
 <p>
  <strong>
   Skills/ Experience
  </strong>
 </p>
 <p>
  &bull; Relevant experience within the pharmaceutical industry, experience in Cardio/ General medicine is an advantage.
 </p>
 <p>
  &bull; Excellent stakeholder engagement record including partnering with TLs and institutions is required.
 </p>
 <p>
  &bull; Strong business acumen with desired expertise in commercialization, medical and customer experience excellence.
 </p>
 <p>
  &bull; Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.
 </p>
 <p>
  &bull; Hands on experience of using digital and virtual means and tools is a must.
 </p>
 <p>
  &bull; Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP level data in virtual setups.
 </p>
 <p>
  &bull; Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.
 </p>
 <p>
  &bull; Good understanding of agile ways of working is desired.
 </p>
 <p>
  &bull; Robust understanding of medico marketing strategies and tactics.
 </p>
 <p>
  &bull; Proficient in English to collaborate internally and across the broader organization enterprise is highly desired.
 </p>
 <p>
  &bull;
  <strong>
   In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of Customer Engagement Specialist in KSA must be appointed to a Saudi national citizen
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Empowered to Achieve
  </strong>
 </p>
 <p>
  At Bayer, we&rsquo;re all about advancing life for those who work alongside us. That&rsquo;s why we offer flexible working arrangements to help you achieve that fundamental work life balance, 16 weeks paid maternity leave, and 10 days paternity leave. With our Professional Development Assistance policy for talents, we fund postgraduate studies to help you in your professional growth. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you&rsquo;ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality and be you, at Bayer.
 </p>
 <p>
  We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.
 </p>
 <p>
  If you are a person with disability and wish to apply, please send your CV directly to BME.InclusiveOpportunities@bayer.com, with the job vacancy title mentioned in the subject line.
 </p>
 <p>
  You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.
 </p>
 <p>
  <strong>
   <em>
    Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.
   </em>
  </strong>
 </p>
</div>


Customer Engagement Specialist

PROVEN

<div>
 <p>
  <strong>
   ABOUT THE JOB
  </strong>
 </p>
 <p>
 </p>
 <p>
  Position Title: Client Engagement Specialist
 </p>
 <p>
  Location: Riyadh, Saudi Arabia
 </p>
 <p>
  Type: Full-time
 </p>
 <p>
 </p>
 <p>
  <strong>
   ABOUT PROVEN
  </strong>
 </p>
 <p>
  Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
 </p>
 <p>
 </p>
 <p>
  <strong>
   ABOUT THE ROLE / ROLE OVERVIEW
  </strong>
 </p>
 <p>
 </p>
 <p>
  We are looking for a professional Client Engagement Specialist to join our CRM team. The candidate will act as the first point of contact for clients to support and liaise with internal departments to ensure client needs are met efficiently.
 </p>
 <p>
 </p>
 <p>
  <strong>
   KEY RESPONSIBILITIES
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Client Relationship Management
  </strong>
 </p>
 <ul>
  <li>
   Act as the first point of contact for clients, especially during urgent or emergency visa-related support.
  </li>
  <li>
   Liaise with internal departments to ensure client needs are met efficiently.
  </li>
  <li>
   Attend client meetings to strengthen relationships and understand evolving requirements.
  </li>
  <li>
   Communicating client needs clearly to internal teams and line manager.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Account Management &amp; Strategy Execution
  </strong>
 </p>
 <ul>
  <li>
   Directly coordinate with line manager to execute outlined tasks and strategic initiatives.
  </li>
  <li>
   Forecast and track client account metrics to ensure performance alignment.
  </li>
  <li>
   Ensure clients receive timely responses and services.
  </li>
  <li>
   Identify potential risks with major business impact and escalate to line manager when necessary.
  </li>
  <li>
   Implement strategies to improve client satisfaction and service delivery.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Sales &amp; Business Development Approach
  </strong>
 </p>
 <ul>
  <li>
   Identify, develop, and drive leads and opportunities in collaboration with the account team.
  </li>
  <li>
   Assist in preparing and finalizing business proposals.
  </li>
  <li>
   Conduct win-loss analysis to improve future engagements.
  </li>
  <li>
   Ensure accurate costing and billing for services while maintaining predefined margins.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Team Leadership &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Report regularly to the direct manager with updates on client activities and performance.
  </li>
  <li>
   Support the development of team KPIs and participate in regular appraisals.
  </li>
  <li>
   Provide supervisory support to sales and CRM team members.
  </li>
  <li>
   Foster an inspiring team environment with open communication and collaboration.
  </li>
  <li>
   Conduct client satisfaction surveys and reviews to gather feedback and improve services.
  </li>
  <li>
  </li>
 </ul>
 <p>
  <strong>
   Payroll &amp; Documentation Management
  </strong>
 </p>
 <ul>
  <li>
   Execute monthly payroll processes based on client input.
  </li>
  <li>
   Manage client trackers using Excel and Smartsheets for payroll and operational updates.
  </li>
  <li>
   Generate and manage monthly payslips within client portals.
  </li>
  <li>
   Ensure accuracy and timely delivery of payroll-related documentation.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Residency &amp; Visa Management
  </strong>
 </p>
 <ul>
  <li>
   Track and manage employees' KSA residency status and renewal timelines.
  </li>
  <li>
   Maintain comprehensive records of employee visa statuses and documentation.
  </li>
  <li>
   Coordinate with overseas KSA embassies and authorized agencies to inquire about visa endorsement procedures across different countries.
  </li>
  <li>
   Evaluate individual visa cases and provide recommendations or escalation as needed.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   CRM &amp; Data Management
  </strong>
 </p>
 <ul>
  <li>
   Maintain accurate and up-to-date records in the CRM system.
  </li>
  <li>
   Provide consistent reporting and insights into management based on CRM data.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Education / Qualification
  </strong>
 </p>
 <p>
 </p>
 <p>
  Bachelor&rsquo;s Degree from a recognized institution.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   3+ years in Account Management, Senior Customer Service, or other client-facing roles.
  </li>
  <li>
   2+ years managing complex client relationships, projects, or customer accounts.
  </li>
  <li>
   Experience in international environments and multicultural teams.
  </li>
  <li>
   Preferred: Familiarity with KSA HR operations, residency processes, and client-side operations.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Skills &amp; Attributes
  </strong>
 </p>
 <ul>
  <li>
   Situational Sensitivity
  </li>
  <li>
   Open-Mindedness
  </li>
  <li>
   Organizational Awareness
  </li>
  <li>
   Leadership &amp; Motivation
  </li>
  <li>
   Client-Centric Mindset
  </li>
 </ul>
 <p>
  <strong>
   Technical Skills
  </strong>
 </p>
 <ul>
  <li>
   Payroll &amp; Documentation management. (basic understanding preferred)
  </li>
  <li>
   Advanced Excel: Proficient in pivot tables, formulas (VLOOKUP/XLOOKUP), dashboards, and data analysis.
  </li>
  <li>
   Smartsheet: Basic project tracking, automation, and collaboration.
  </li>
  <li>
   Familiarity with systems such as SAP SuccessFactors, Odoo, Oracle HCM, and Zoho. (basic understanding preferred)
  </li>
 </ul>
</div>


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