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guest experience expert

customer experience analyst

Snoonu

<div>
 <strong>
  🚀 Welcome to Your Next Adventure!
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
 <br/>
 <br/>
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
 <br/>
 <br/>
 <strong>
  🛠 What You&rsquo;ll Get Your Hands On
  <br/>
  <br/>
 </strong>
 Root Cause &amp; Issue Analytics
 <br/>
 <br/>
 <ul>
  <li>
   Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
  </li>
  <li>
   Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
  </li>
  <li>
   Develop frameworks to categorize and quantify the impact of systemic CX issues.
   <br/>
   <br/>
  </li>
 </ul>
 Retention &amp; Churn Analysis
 <br/>
 <br/>
 <ul>
  <li>
   Analyze customer lifecycle data to understand key drop-off points and churn predictors.
  </li>
  <li>
   Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
  </li>
  <li>
   Identify cohorts at risk and provide insights for lifecycle interventions.
   <br/>
   <br/>
  </li>
 </ul>
 Behavioral Segmentation &amp; Journey Mapping
 <br/>
 <br/>
 <ul>
  <li>
   Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
  </li>
  <li>
   Design and run analyses to evaluate the impact of experiments and personalization efforts.
  </li>
  <li>
   Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
   <br/>
   <br/>
  </li>
 </ul>
 Insight Delivery &amp; Stakeholder Influence
 <br/>
 <br/>
 <ul>
  <li>
   Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
  </li>
  <li>
   Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
  </li>
  <li>
   Support the continuous improvement of CX KPIs and feedback loops.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🧙&zwj;&male;️ The Magic You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
  </li>
  <li>
   Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
  </li>
  <li>
   Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
  </li>
  <li>
   Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
  </li>
  <li>
   Ability to manipulate and analyze large datasets to find actionable insights.
  </li>
  <li>
   Strong problem-solving skills and a hypothesis-driven approach to analysis.
  </li>
  <li>
   Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
  </li>
  <li>
   A growth mindset and curiosity about customer behavior.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ✨ Bonus Points If You Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
  </li>
  <li>
   Background in experimentation (A/B testing, test vs. control).
  </li>
  <li>
   Familiarity with customer segmentation, recommender systems, or churn modeling.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inside Snoonu&rsquo;s Universe
  <br/>
  <br/>
 </strong>
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
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 <br/>
 <strong>
  The Dream We&rsquo;re Chasing
  <br/>
  <br/>
 </strong>
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
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 <strong>
  The Quest We&rsquo;re On
  <br/>
  <br/>
 </strong>
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
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 <strong>
  Our Everyday Superpowers
  <br/>
  <br/>
 </strong>
 <strong>
  👥 Be Customer Obsessed:
 </strong>
 &ldquo;Focus on the customer and all else will follow.&rdquo;
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 <br/>
 <strong>
  💪 Act with Integrity:
 </strong>
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
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 <br/>
 <strong>
  🧪 Be Curious and Creative:
 </strong>
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
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 <br/>
 🏅
 <strong>
  Lead by Example and Take Ownership:
 </strong>
 &ldquo;Be the change you want to see and take ownership.&rdquo;
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 <br/>
 <strong>
  🚀 Work Smart and Deliver Results:
 </strong>
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
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 <br/>
 <strong>
  👨&zwj;💼 It's All About People:
 </strong>
 &ldquo;Be a team player; together we are stronger.&rdquo;
 <br/>
 <br/>
 <strong>
  Perks &amp; Worklife Magic At Snoonu
  <br/>
  <br/>
 </strong>
 <strong>
  🌐 Remote &amp; Global Vibes &ndash;
 </strong>
 Collaborate with a worldwide crew.
 <br/>
 <br/>
 <strong>
  🧠 Brain Boosters &ndash;
 </strong>
 Learning budgets, access to courses, and tools for your growth.
 <br/>
 <br/>
 <strong>
  🚒 Builder&rsquo;s Playground &ndash;
 </strong>
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 <br/>
 <br/>
 <strong>
  📦 Shared Success &ndash;
 </strong>
 We offer equity because we build this together.
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 <br/>
 <strong>
  🌺 Flexible Time Off &ndash;
 </strong>
 We take recharging seriously. Generous leave and wellness policies.
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 <br/>
 <strong>
  🛠️ Agile Everything &ndash;
 </strong>
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
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 <br/>
 <strong>
  Beyond the Code: Giving Back Matters
  <br/>
  <br/>
 </strong>
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 <br/>
 <br/>
 <strong>
  Diversity Isn&rsquo;t Just a Buzzword
  <br/>
  <br/>
 </strong>
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 <br/>
 <br/>
 <strong>
  Let&rsquo;s Build the Future Together
  <br/>
  <br/>
 </strong>
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 <br/>
 <br/>
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>


Customer Experience Analyst

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Digital Support Analyst
</div></div><div><div>Ref #
</div><div>227620
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 10-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world&rsquo;s largest global air cargo carrier, Qatar Airways Cargo is leading this change.</p><p>
To support our vision, we are looking for talents &ndash; the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo&rsquo;s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.</p><p>
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo&rsquo;s Customer Experience Team in Doha as a Digital Support Analyst</p><p>
Join the QR Cargo family and leave a mark as part of the Customer Experience Team.</p><p><b>
About the role</b></p><p>
In this role, you will serve as a key escalation point for resolving complex system-related queries and issues. In addition to managing customer interactions and system configurations, this role oversees the delivery of high-quality customer service, mentor&rsquo;s junior analysts, and drives continuous improvement initiatives. The Senior Analyst also ensures operational efficiency through enhanced tracking, reporting, and proactive problem resolution.</p><p><b>
As part of your daily responsibilities, you will also:</b></p><ul><li>
Handle escalated or complex customer incidents and provide advanced troubleshooting support.</li><li>
Conduct root cause analysis for recurring issues and recommend long-term solutions.</li><li>
Prepare detailed reports for high-impact incidents and share insights with stakeholders.</li><li>
Lead the resolution of escalated shipment discrepancies or critical delays.</li><li>
Ensure seamless coordination across teams to resolve time-sensitive customer issues.</li><li>
Handle priority escalations and ensure a resolution plan is in place to maintain customer satisfaction.</li><li>
Identify opportunities to preempt customer issues by analyzing historical trends and feedback.</li><li>
Perform more complex system configurations, such as workflow automation or integration setup with other tools.</li><li>
Collaborate with L2/L3 teams and stakeholders to propose and implement system improvements.</li><li>
Lead the testing of new system features, updates, or configurations to validate functionality and customer impact.</li><li>
Provide mentorship, training, and support to junior team members to enhance their skills and efficiency.</li><li>
Act as a subject matter expert (SME) for the team, ensuring knowledge is shared across the department.</li><li>
Monitor and ensure all escalations are resolved within SLA by L2/L3 teams.</li><li>
Monitor and report on team performance metrics, identifying gaps and improvement opportunities.</li><li>
Lead efforts to identify and address recurring incidents or service bottlenecks through data analysis.</li><li>
Create detailed reports on operational performance, SLA compliance, and customer satisfaction for senior leadership.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><ul><li>
Bachelor&rsquo;s Degree or Equivalent with Minimum 3 years of job-related experience</li><li>
Logistic experience in operation &amp; system support.</li><li>
Excellent command of English language</li><li>
Through knowledge of cargo reservation/ acceptance / handling processes</li><li>
EDI Automation system and troubleshooting abilities.</li><li>
Ability to conduct application trainings.</li><li>
IATA/TACT Regulations</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227620</div></div></div></div></div></div></div></div>

Digital Support Analyst

MEEZA QSTP

<div>
 <p>
  <strong>
   Service Desk Analyst
  </strong>
 </p>
 <p>
  The primary responsibilities of the Service Desk Analyst:
 </p>
 <p>
  <br/>
 </p>
 <p>
  Functional Responsibilities:
 </p>
 <ul>
  <li>
   Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
  </li>
  <li>
   Provide telephone and email support for clients and users.
  </li>
  <li>
   Proactively monitor support mailboxes and log in to the system.
  </li>
  <li>
   Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
  </li>
  <li>
   Create, document, and review work instructions to help deal with similar incidents and requests.
  </li>
  <li>
   Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
  </li>
  <li>
   Support Workplace Services in providing remote support to resolve users&rsquo; issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
  </li>
  <li>
   Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
  </li>
  <li>
   Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
  </li>
  <li>
   Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge, Skills &amp; Experience
  </strong>
 </p>
 <p>
  Academic &amp; Professional Qualifications:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Information Systems, Engineering, or equivalent.
  </li>
 </ul>
 <p>
  Experience:
 </p>
 <ul>
  <li>
   3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Strong problem-solving abilities to diagnose and resolve customer issues.
  </li>
  <li>
   Excellent written and verbal communication skills, with a keen focus on effective customer service.
  </li>
  <li>
   Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
  </li>
  <li>
   Hands-on experience with Microsoft Operating Systems and the Office suite.
  </li>
  <li>
   Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
  </li>
  <li>
   Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
  </li>
  <li>
   Knowledge of fundamental IT security principles.
  </li>
  <li>
   Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
  </li>
  <li>
   Proficiency in Microsoft Active Directory, Exchange, and O365.
  </li>
  <li>
   <strong>
    Preferred
   </strong>
   : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
  </li>
  <li>
   <strong>
    Preferred
   </strong>
   : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
  </li>
  <li>
   <strong>
    Preferred
   </strong>
   : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
  </li>
 </ul>
 <p>
 </p>
</div>


Service Desk Analyst

Zawaia Real estate

<p><b>Job Overview</b><br/>We are seeking a detail-oriented and analytical Real Estate Analyst to join our dynamic team.</p><p><b>Responsibilities</b></p><ul><li>Conduct thorough market analysis to identify trends and opportunities in the real estate sector.</li><li>Assist in negotiations for property acquisitions and sales, ensuring favorable terms for the company.</li><li>Provide exceptional customer service to clients by addressing inquiries and resolving issues promptly.</li><li>Support administrative tasks related to property management, including documentation and record-keeping.</li><li>Utilize organizational skills to manage multiple projects simultaneously while meeting deadlines.</li></ul><p><b>Qualifications</b></p><ul><li>Previous experience in real estate analysis or property management is highly desirable.</li><li>Strong negotiation skills with a proven track record in sales or customer service.</li><li>Excellent communication skills, both written and verbal, with the ability to convey complex information clearly.</li><li>Proficiency in administrative tasks with strong organizational skills to manage various responsibilities effectively.</li><li>A proactive approach to problem-solving and the ability to work independently as well as part of a team. Join us as we strive to make impactful decisions in the real estate market while fostering an inclusive environment that values diverse perspectives!</li></ul><p>Job Type: Full-time</p><p>Pay: From QAR7,000.00 per month</p>

Real Estate Consultant

Vistas Global

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
<p>We are seeking a detail-oriented and analytical <b>Data Analyst</b> to join the Retail team. The successful candidate will be responsible for transforming raw sales and activation data into meaningful insights that enhance retail performance and operational decision-making. This role involves developing interactive dashboards, conducting performance analyses, and collaborating closely with multiple departments to support data-driven strategies across all retail channels.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
<ul><li>Design, develop, and maintain interactive dashboards and analytical reports in Power BI, Tableau, and Excel to monitor retail performance.</li>
<li>Analyze daily, weekly, and monthly data related to activations, sales, revenue, and commission achievements across retail outlets.</li>
<li>Extract, clean, and validate data from diverse sources to ensure accuracy and consistency.</li>
<li>Provide deep insights into store, advisor, and regional performance to support management in decision-making and strategy formulation.</li>
<li>Automate recurring reports and data processes to improve efficiency and reduce manual workload.</li>
<li>Collaborate with Retail, Finance, Marketing, and Business Intelligence teams to align data and reporting processes with overall business goals.</li>
<li>Monitor key performance indicators (KPIs) such as activations, ARPU, churn, device sales, and customer acquisition trends.</li>
<li>Ensure the highest standards of accuracy, integrity, and confidentiality in all data reporting.</li>
<li>Deliver clear, actionable insights through impactful data visualizations and management presentations.</li>
</ul><h2 class="jobSectionHeader"><b>Skills</b></h2>
<ul><li>Advanced proficiency in Power BI, Tableau, and Microsoft Excel (including Power Query, complex formulas, and pivot-based automation).</li>
<li>Skilled in SQL and integrating multiple data sources for unified reporting and dashboard creation.</li>
<li>Strong analytical and problem-solving abilities with excellent attention to data accuracy and detail.</li>
<li>Ability to interpret complex datasets and present findings in a clear, business-oriented manner.</li>
<li>Strong communication and collaboration skills with cross-functional teams.</li>
<li>Ability to work under tight deadlines in a fast-paced retail environment.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<ul><li>Bachelor&rsquo;s degree in Data Analytics, Computer Science, Statistics, Economics, Information Systems, or a related field.</li>
<li>Minimum 2 &ndash; 4 years of experience as a Data Analyst, preferably within telecom or retail operations.</li>
<li>Demonstrated experience in developing dashboards, performance reports, and analytical tools for business intelligence.</li>
<li>This is a full-time position based in Qatar</li>
</ul>
<p><b>Job ID: 19102501-114VG</b></p></div><p></p>

Data Analyst – Retail

The Pearl Gates

<p><b>About the Role:</b><br/>We&rsquo;re looking for a skilled <b>Financial Analyst </b>to support our financial planning and performance</p><p>monitoring across all real estate operations. The ideal candidate will have a strong grasp of financial modeling, reporting, and strategic analysis within a fast-paced business environment.</p><p><b>Responsibilities:</b></p><ul><li>Prepare and analyze financial statements, forecasts, and management reports.</li><li>Monitor departmental and project-level budgets, expenses, and profitability.</li><li>Conduct market research and feasibility studies for upcoming real estate projects.</li><li>Support strategic planning, investment evaluation, and ROI assessments.</li><li>Ensure compliance with accounting standards and company financial policies.</li><li>Collaborate with cross-functional teams to improve financial performance.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Finance, Accounting, or related field (Master&rsquo;s preferred).</li><li>Minimum 3 years of experience as a Financial Analyst, preferably in real estate.</li><li>Strong proficiency in Excel and financial modeling tools.</li><li>Excellent analytical and communication skills.</li><li>Ability to work independently and meet tight deadlines.</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Financial Analyst: 5 years (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Financial Analyst

Candidzone

<p><b>Workforce Analyst / HR Planning Analyst</b></p><ul><li>Conduct regular workforce needs assessments in collaboration with department heads.</li><li>Analyze workforce trends, forecast staffing requirements, and provide data-driven recommendations.</li><li>Support the development and implementation of manpower planning policies and procedures</li><li>Prepare and review job descriptions to ensure clarity and consistency across the organization.</li><li>Evaluate requests for position changes, additions, or deletions within the organizational structure.</li><li>Monitor and reconcile staff headcount reports with HR records on a monthly basis.</li><li>Provide analytics and reports on manpower utilization, turnover, and retention.</li><li>Ensure compliance with internal HR policies and labor regulations.</li><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>5 years of relevant experience in manpower planning, HR analytics, or workforce management .</li></ul><p>Job Type: Permanent</p>

Workforce Analyst / HR Planning Analyst

Explore 3508+ Customer experience analyst in Qatar Moph License Jobs In Qatar Moph License Jobs In Qatar Moph License Jobs In Qatar Moph License Jobs In Qatar this November. Find roles across top companies and apply now to boost your career.