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customer experience analyst retail aldar retail management

ALDAR

<div>
 
 
 Aldar Retail Management
 
 is looking for a
 
 Customer Experience (CX) Analyst
 
 to support the implementation of our CX strategy by analyzing customer feedback, generating actionable insights, and tracking performance across all touchpoints. This role plays a key part in delivering seamless, engaging experiences for our guests, coordinating CX initiatives, and managing customer issue tickets across the business.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 CX Insights &amp; Reporting
 
 
 <ul>
 <li>
 Analyze customer feedback from surveys, social media, emails, service desks, websites, and mystery shopping.
 </li>
 <li>
 Prepare regular reports tracking
 
 NPS, CSAT, CES, complaint trends, and mystery shopper results
 
 , and respond to ad-hoc data requests.
 </li>
 <li>
 Identify trends, pain points, and opportunities using quantitative and qualitative methods.
 </li>
 <li>
 Develop presentations and share actionable insights with internal stakeholders to drive improvements.
 </li>
 <li>
 Collaborate with Customer Service teams and CX platform managers to ensure data quality and consistency.
 </li>
 </ul>
 
 
 Operational Excellence &amp; Service Delivery
 
 
 <ul>
 <li>
 Monitor and manage customer tickets and complaints, ensuring timely follow-up and resolution.
 </li>
 <li>
 Collaborate across departments and escalate issues when necessary.
 </li>
 <li>
 Generate monthly reports on resolution times, SLA compliance, and recurring issues.
 </li>
 <li>
 Conduct root-cause analyses and recommend process improvements.
 </li>
 <li>
 Support adoption of CX tools and processes that enhance guest convenience and accessibility.
 </li>
 </ul>
 
 
 CX Activations &amp; Engagement Support
 
 
 <ul>
 <li>
 Assist in planning, coordination, and execution of CX activations, events, and in-mall initiatives.
 </li>
 <li>
 Track participation, engagement, and feedback to measure success.
 </li>
 <li>
 Coordinate with vendors and internal teams to ensure seamless delivery of initiatives.
 </li>
 </ul>
 
 
 Stakeholder Engagement &amp; Collaboration
 
 
 <ul>
 <li>
 Work closely with Retail Marketing, Leasing, Operations, and Development teams to integrate customer insights.
 </li>
 <li>
 Provide timely and actionable reports to management to support decision-making and performance tracking.
 </li>
 </ul>
 
 
 Key Metrics &amp; Results
 
 
 <ul>
 <li>
 
 Customer Satisfaction:
 
 NPS, CSAT, Mystery Shopper results
 </li>
 <li>
 
 Service Quality:
 
 SOP adherence, complaint resolution times, operational audits
 </li>
 <li>
 
 Stakeholder Engagement:
 
 Retailer feedback, cross-department collaboration
 </li>
 <li>
 
 Brand Impact:
 
 CX awards, PR mentions, guest testimonials
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Based at
 
 Yas Mall HQ
 
 with daily interaction across multiple mall locations.
 </li>
 <li>
 Occasional travel may be required between locations depending on portfolio scope.
 </li>
 <li>
 High-touch role requiring presence during operational hours, including weekends.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Experience:
 
 3&ndash;5 years in
 
 Customer Experience, Data Analytics, Market Research, or related fields
 
 . Retail, shopping mall, or hospitality experience preferred.
 </li>
 <li>
 
 Skills:
 
 Data analytics, qualitative &amp; quantitative research, customer journey mapping, stakeholder influence. Familiarity with CX tools (Qualtrics, Power BI, Tableau) is a plus.
 </li>
 <li>
 
 Interpersonal Skills:
 
 Strong communication and presentation skills, collaborative mindset, highly organized, proactive, and detail-oriented.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in
 
 Business, Marketing, Statistics, Data Analytics, or related discipline
 
 . CX certification is a plus.
 </li>
 </ul>
 
 
</div>

Customer Experience Analyst – Retail_ Aldar Retail Management

Overview Vice President - Design G role at ALDAR. Responsible for leading vertical and mixed use design activities across all projects under construction, ensuring adherence to standards and cost effectiveness. Lead the development of master plans that conform to Business Plans (BP) from Development Management. Responsibilities <ul><li>Provide overall design direction on feasibility / test fits.</li><li>Participate in predesign activities, including providing input and innovative ideas to development management and assisting with client design briefs.</li><li>Oversee the creation of the Project Brief and the Scope sections of the RFP; participate in prequalification and assessments of consultants.</li><li>Oversee tender evaluations for technical submissions and approve the Project Implementation Plan for each project.</li><li>Establish and manage the Aldar Design Guidelines with input from DM and PDT; ensure design reviews align with Aldar specifications.</li><li>Manage design progress against the programme and validate design brief / code compliance.</li><li>Obtain necessary design NOCs in conjunction with government relations and secure utility/NOC permits through consultants to obtain Building Permits.</li><li>Review and approve proposed materials, substitutes, and colours; ensure adherence to Estidama standards.</li><li>Coordinate with consultants to ensure drawings and submittals reflect the project brief and handle deviations as needed.</li><li>Provide support to project teams during execution and commissioning through design reviews for constructability, and identify value engineering opportunities to reduce costs and time.</li><li>Communicate all vertical design changes clearly to DM and related functions for forecast adjustments; work with Master Planning and Infrastructure teams to ensure design aligns with the overall plan.</li><li>Carry out weekly and monthly progress reporting to the line manager.</li></ul> Qualifications & Skills <ul><li>Minimum 10+ years of experience in design processes for developments with CAPEX 4+ billion AED.</li><li>Minimum 2+ years in a managerial position.</li><li>Sector experience: Retail estate sector, construction.</li><li>Deep exposure to GCC region and adjacent markets preferred.</li><li>Excellent design & master-planning capabilities; strong conflict resolution and teamwork skills.</li><li>Excellent analytical and communication skills, with the ability to present master plans to senior leaders for approval.</li><li>Experience in leading multi-disciplinary teams including Business Planning, Master Planning, Design, Project Management, Procurement and Commercial functions.</li><li>Bachelor's degree in architecture or engineering.</li></ul> Seniority & Employment <ul><li>Seniority level: Executive</li><li>Employment type: Full-time</li><li>Job function: Product Management and Marketing</li></ul>Note: This description reflects the original job information; other postings or time-stamped entries listed in the source are not part of the position's responsibilities.

Vice President - Design

Aldar Hospitality

<div>
 
 
 About Aldar Hospitality
 
 
 
 Powered by human connections and the desire to reimagine guest experiences, every destination within our hospitality portfolio is transformed to reflect the human spirit: nurturing, ever evolving and wholesome. Our diverse portfolio of assets ranges from hotels and island resorts to golf clubs, marinas, and iconic beach clubs. Our footprint in the local and international hospitality landscape is growing, and we are on a mission to turn ordinary moments into lifelong memories through offering unforgettable guest experiences. Aldar Hospitality is the subsidiary of Aldar Properties PJSC, the leading real estate developer and manager in the UAE.
 
 Come and join us on this journey.
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 The
 
 Analyst &ndash; Asset Management
 
 will support the Corporate Director in overseeing and driving the performance of Aldar Hospitality&rsquo;s portfolio of third party managed and self-operated hotels and leisure assets.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Attend Business Review Meetings (BRMs) and keep concise and accurate minutes of all meetings.
 </li>
 <li>
 Ensure distribution to wider audience.
 </li>
 <li>
 Develop and maintain OTA Ranking Tracker for assets.
 </li>
 <li>
 Prepare and keep updated Operator Search Brand Glossary.
 </li>
 <li>
 Prepare Pitch Decks for Operator selections.
 </li>
 <li>
 Ensure HMA Cheat sheet updates.
 </li>
 <li>
 Prepare reporting for budgets, CAPEX &amp; FF&amp;E Letters for all assets.
 </li>
 <li>
 Review, benchmark and analyze hotel and portfolio-level financial data and keep informed of the dynamics of each market area to develop a strong understanding of the hotels and their respective markets.
 </li>
 <li>
 Review, understand and ensure compliance of management agreements and loan documents.
 </li>
 <li>
 Where appropriate, identify, analyze and implement opportunities for increased revenues and expense savings.
 </li>
 <li>
 Assist the Corporate Director of Asset Management with reviewing operating budgets, capital budgets and other plans.
 </li>
 <li>
 Track the performance of hospitality assets under management and flag any potential issues.
 </li>
 <li>
 Keep informed of hotel industry trends and how such trends may impact the Company&rsquo;s portfolio of third party managed hotels and leisure assets.
 </li>
 <li>
 Assist with Board, ExCo and other reports as requested and where applicable.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in finance, economics, business, or a related field
 </li>
 <li>
 Minimum of five years of experience in Asset / Investment analysis or related roles
 </li>
 <li>
 Proven track record in delivering results
 </li>
 <li>
 Strong analytical and quantitative skills
 </li>
 <li>
 Proficiency in financial modelling and valuation techniques
 </li>
 <li>
 Highly proficient in MS Excel and PowerPoint
 </li>
 <li>
 Excellent communication and presentation abilities
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 Foundational knowledge of hotel operations a plus.
 </li>
 <li>
 Team player, organized, and strong communication skills.
 </li>
 </ul>
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.
 
 
 
 
</div>

Analyst - Asset Management

Al Calily Jewellery

Key ResponsibilitiesLeadership &amp; Strategy<ul><li>Lead end-to-end business operations and retail strategy</li><li>Drive yearly sales targets, brand growth, and profitability</li><li>Maintain high standards of luxury customer experience and brand presentation</li></ul>Retail Operations Management<ul><li>Oversee daily showroom operations, sales floor performance, and staff productivity</li><li>Ensure compliance with UAE regulations, gold/jewellery standards, and internal policies</li><li>Supervise POS operations, pricing updates, reporting, and stock accuracy</li></ul>Sales Growth &amp; Customer Experience<ul><li>Lead high-value sales and manage VIP/VVIP clients</li><li>Train teams on luxury selling techniques, upselling, and customer engagement</li><li>Analyse sales performance and market trends to boost revenue</li></ul>Inventory, Procurement &amp; Merchandising<ul><li>Manage entire inventory cycle: receiving, tagging, barcoding, transfers, stock counts</li><li>Maintain strong relationships with suppliers, manufacturers, and consignment partners</li><li>Approve purchasing decisions, pricing, and margins</li></ul>Financial &amp; Business Management<ul><li>Oversee P&amp;L, budgeting, cost control, and financial planning</li><li>Approve vendor payments, settle accounts, and track profitability</li><li>Maintain audit-ready financial and inventory documentation</li></ul>Marketing &amp; Brand Development<ul><li>Support digital campaigns, product launches, and promotional events</li><li>Ensure world-class showroom visuals and brand identity</li></ul>Team Leadership &amp; Development<ul><li>Lead and mentor a young and motivated sales &amp; operations team</li><li>Conduct training on jewellery knowledge, customer service, and sales skills</li><li>Oversee staffing, performance evaluation, and team development</li></ul>Qualifications &amp; Requirements<ul><li>Arabic-speaking candidates strongly preferred</li><li>Male or female applicant&rsquo;s welcome</li><li>Young, energetic, and dynamic leadership style</li><li>10+ years of experience in the jewellery industry (gold, diamonds, gemstones)</li><li>Minimum 5 years in a General Manager or Senior Leadership role</li><li>Strong technical understanding of valuations, gold pricing, and certifications</li><li>Experience handling high-value retail clients and VIP relationships</li><li>Strong background in inventory systems (POS/ERP), consignment, and stock control</li><li>Proven ability to drive sales, manage teams, and grow a luxury retail brand</li><li>Excellent communication, leadership, and problem-solving skills</li><li>Bachelor&rsquo;s degree required; MBA preferred</li></ul>Job Type: Full-timeEducation:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>jewelry: 10 years (Required)</li></ul>Language:<ul><li>arabic (Required)</li><li>English (Required)</li></ul>License/Certification:<ul><li>daimond (Required)</li></ul>Willingness to travel:<ul><li>50% (Preferred)</li></ul>

General Manager

Yas Plaza Hotels by Aldar Hospitality

<div>
 
 
 About Us
 
 
 
 
 
 
 
 Yas Plaza Hotels
 
 by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.
 
 
 
 
 
 
 About the Job
 
 
 
 The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor.
 
 
 
 
 
 
 
 
 About You
 
 
 <ul>
 <li>
 Supervise day-to-day activities and assist in the food and beverage outlets
 </li>
 <li>
 Create innovative programs and promotions that drive revenue through increased guest patronage
 </li>
 <li>
 Aid in all financial budgeting operations to maximize profitability
 </li>
 <li>
 At least 1-2 years' of full-service restaurant management
 </li>
 <li>
 Flexibility in working hours and a willingness to cover shifts as needed
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 <li>
 Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
 </li>
 <li>
 Proven customer service experience as a manager
 </li>
 <li>
 Extensive food and beverage (F&amp;B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
 </li>
 <li>
 Familiarity with restaurant management software, like Serve, Respeak
 </li>
 <li>
 Strong leadership, motivational and people skills
 </li>
 <li>
 Acute financial management skills
 </li>
 <li>
 BSc degree in Business Administration, hospitality management or culinary schooling is a plus.
 </li>
 </ul>
 
 
 
 
 
 Shape Your Career with Yas Plaza Hotels by Aldar Hospitality
 
 
 
 At Yas Plaza Hotels, every team member plays a crucial role in orchestrating an unparalleled guest experience. Set against the dynamic backdrop of Abu Dhabi, you will immerse yourself in an environment where innovation meets elegance, and every day offers the chance to contribute to the legacy of hospitality. Working with us means joining a culture of excellence, where your passion for hospitality creates unforgettable experiences and sets the benchmark for the future of refined living
 
 
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.
 
 
 
 
</div>

Restaurant and Bar Manager

Alliance 360 Employment Services

Company OverviewAlliance 360 Employment Services (Alliance 360) is a professional contract staffing organization based in Abu Dhabi, United Arab Emirates. We provide the highly qualified manpower to the clients to implement the best practices with right human capital. With Alliance 360, your organization gains a strategic partner who provides skillful manpower solutions that improve productivity and streamline business operations, using our deep &ldquo;industry expertise&rdquo;. Alliance 360 has a team of project management experts with extensive years of experience in the contract staffing business. We offer the complete manpower solutions to the clients, but not limited to recruitment &amp; headhunting, sponsorship of the workforce, Payroll management, facilities management, logistics, training, KPI managements, HR Consulting and 360&ordm; HR handling etc. Our highly qualified and experienced specialist managers provide expertise in both blue- and white-collar staffing solutions for both the private and public sectors. We assure that all client&rsquo;s needs are met through our tailored and professional approach to account management alongside rigorous industrial, compliance and safety measures.Job Title: Sales Promoter &ndash; Retail/Electronics Location: Abu Dhabi, UAE Job Type: Full-timeAbout the RoleWe are looking for energetic and customer-focused Sales Promoters to represent our products in leading mobile accessories across Abu Dhabi. The ideal candidate will be confident, engaging, and able to convert product demonstrations into successful sales.Key Responsibilities<ul><li>Promote and sell products in mobile accessories.</li><li>Conduct live product demonstrations to highlight features and benefits.</li><li>Consistently achieve monthly sales targets and KPIs.</li><li>Maintain strong product knowledge to answer customer queries.</li><li>Ensure product displays are neat, attractive, and well-stocked.</li><li>Build strong relationships with customers and store staff.</li><li>Provide feedback on customer preferences, competitor activity, and market trends.</li></ul>Requirements<ul><li>Previous experience as a Sales Promoter, Retail Sales Associate, or Brand Ambassador (electronics/appliances experience is an advantage).</li><li>Strong sales and persuasion skills.</li><li>Outgoing personality with excellent communication and presentation skills.</li><li>Presentable, energetic, and customer service-oriented.</li><li>Ability to work in a fast-paced retail environment.</li><li>Must be based in Abu Dhabi</li><li>Fluency in English</li></ul>Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Current Salary?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Sales Promoter: 1 year (Required)</li><li>Retail or Electronics: 1 year (Required)</li><li>UAE: 1 year (Preferred)</li></ul>Location:<ul><li>Abu Dhabi (Preferred)</li></ul>

Sales Promoter (Mobile Accessories)

Company OverviewAlliance 360 Employment Services (Alliance 360) is a professional contract staffing organization based in Abu Dhabi, United Arab Emirates. We provide the highly qualified manpower to the clients to implement the best practices with right human capital. With Alliance 360, your organization gains a strategic partner who provides skillful manpower solutions that improve productivity and streamline business operations, using our deep &ldquo;industry expertise&rdquo;. Alliance 360 has a team of project management experts with extensive years of experience in the contract staffing business. We offer the complete manpower solutions to the clients, but not limited to recruitment &amp; headhunting, sponsorship of the workforce, Payroll management, facilities management, logistics, training, KPI managements, HR Consulting and 360&ordm; HR handling etc. Our highly qualified and experienced specialist managers provide expertise in both blue- and white-collar staffing solutions for both the private and public sectors. We assure that all client&rsquo;s needs are met through our tailored and professional approach to account management alongside rigorous industrial, compliance and safety measures.Job Title: Sales Promoter &ndash; (Vacuum &amp; Security Cameras) Location: Abu Dhabi, UAE Job Type: Full-timeAbout the RoleWe are looking for energetic and customer-focused Sales Promoters to represent our products in leading retail and electronics stores across Abu Dhabi. The ideal candidate will be confident, engaging, and able to convert product demonstrations into successful sales.Key Responsibilities<ul><li>Promote and sell products in retail/electronics (vacuum &amp; security cameras) store environments.</li><li>Conduct live product demonstrations to highlight features and benefits.</li><li>Consistently achieve monthly sales targets and KPIs.</li><li>Maintain strong product knowledge to answer customer queries.</li><li>Ensure product displays are neat, attractive, and well-stocked.</li><li>Build strong relationships with customers and store staff.</li><li>Provide feedback on customer preferences, competitor activity, and market trends.</li></ul>Requirements<ul><li>Previous experience as a Sales Promoter, Retail Sales Associate, or Brand Ambassador (electronics/appliances experience is an advantage).</li><li>Strong sales and persuasion skills.</li><li>Outgoing personality with excellent communication and presentation skills.</li><li>Presentable, energetic, and customer service-oriented.</li><li>Ability to work in a fast-paced retail environment.</li><li>Must be based in Abu Dhabi</li><li>Fluency in English</li></ul>Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Current Salary?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Sales Promoter: 1 year (Required)</li><li>Vacuum or Security Camera: 1 year (Required)</li><li>UAE: 1 year (Preferred)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Sales Promoter (CCTV & Vacuum)

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