customer experience consultant

Track24

Overview Build Something ExtraordinaryAre you ready to lead customer success at one of the most exciting moments in a company's growth? At Track24 and through AtasNXT, we're transforming how organisations fulfil their duty of care. As our Customer Experience Manager, you'll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands-on impact. Why This Role is Different <ul><li>Build, Don't Just Manage: Shape our customer success function from its foundations - designing scalable processes, driving team culture, and creating frameworks for rapid expansion. You'll architect the future, not maintain the status quo.</li><li>Strategic + Hands-On: Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts. Present to C-suite clients one day, solve complex challenges the next. You'll have real variety and genuine impact.</li><li>Voice at the Table: Your insights will directly influence product development and business strategy. Join us at the sweet spot-established enough to have momentum, early enough for you to make your mark.</li></ul> What You'll Do <ul><li>Build and mentor a high-performing team, establishing the processes and culture that will define our customer success function.</li><li>Personally manage strategic customer relationships, conducting business reviews and identifying expansion opportunities.</li><li>Own the complete renewal cycle-from planning through negotiation to completion-targeting 95%+ renewal rates.</li><li>Develop relationships with key technology and channel partners, creating joint initiatives that amplify customer success.</li><li>Champion AI transformation initiatives, implementing health scoring systems and digitising onboarding processes.</li><li>Translate customer insights into actionable strategies that shape our product roadmap.</li></ul> Requirements What You Bring <ul><li>Experience in customer success or account management within B2B SaaS/technology, with experience leading teams.</li><li>Track record managing portfolios worth £500K+ ARR in scaling environments.</li></ul>Skills: You're equally comfortable presenting to executives and mentoring team members. You see patterns in data, build genuine customer relationships, and thrive in the controlled chaos of growth. You're resilient, strategic, and energised by solving complex problems.Education: Bachelor's degree in Business, Marketing or related field required. Benefits What's In It For You <ul><li>Financial: Competitive base salary + commission + comprehensive travel expenses</li><li>Impact: Your fingerprints on everything we build at a critical inflection point</li><li>Variety: Travel to customer and partner sites (up to 25%)-including international destinations</li><li>Autonomy: Own your domain with the resources and trust to execute your vision</li><li>Growth: Be part of an AI transformation journey</li></ul> Ready to Make Your Mark? If you're excited by building something meaningful and creating customer experiences that set the standard, we want to hear from you. This isn't just another customer success role - it's an opportunity to define what exceptional looks like.Track24/AtlasNXT is committed to building diverse teams and creating an inclusive workplace.Please note: We are not accepting applications via recruitment agencies for this role.

Customer Experience Manager

SARA Group

At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're ready to bring your creative energy and marketing expertise to a place that values authenticity, then this opportunity is for you.We're looking for a Customer Experience Manager to lead the creation of our customer experience function from the ground up. This is a rare opportunity to architect the systems, processes, and insights that will shape how we connect with our customers across both retail and B2B channels. You'll work closely with Sales, Marketing, and Retail teams to centralize customer data, uncover valuable insights, and enable action plans that drive engagement, loyalty, and growth. What You'll Do: Build the Foundation: Select and implement the right CRM platform, ensuring it integrates seamlessly with our retail and B2B operations. Connect the Dots: Map and unify customer touchpoints across Sales, Retail, Projects, and Marketing to create a single source of truth. Turn Data into Decisions: Consolidate and analyse customer insights, providing clear reports and recommendations for business stakeholders. Enable the Teams: Partner with Sales and Marketing to transform insights into targeted, impactful initiatives that improve customer engagement and retention. Manage the Function: Lead a small team to handle day-to-day CRM operations, data accuracy, and customer follow-up. Lay the Groundwork for Loyalty: Prepare the business for future loyalty programs, VIP customer management, and proactive engagement campaigns.What You'll Bring: CRM Implementation Skills:Hands-on experience selecting and deploying CRM tools, with the ability to integrate them into existing workflows. Analytical Mindset:Strong ability to translate customer data into actionable strategies. Process-Driven Thinking: A knack for building systems and workflows from scratch, with scalability in mind. Cross-Functional Collaboration: Comfort working with multiple teams to align goals and processes. Problem-Solving Attitude:Resourcefulness and initiative in a fast-paced environment.What We're Looking For: Bachelor's degree in marketing, Business Administration, or a related field. More than 5 years of experience in customer experience, CRM, or customer insights - ideally in retail, B2B, or consumer goods. Demonstrated experience implementing a CRM system from scratch. Zero Ego Confidence: Demonstration of self-confidence in decision-making and opinions under challenging circumstances, aligned with ethics, values, and SARA's strategic interests Customer Focus: A deep commitment to understanding customer needs and improving their journey at every stage. Business Acumen: The capacity to perform with insight, acuteness, and intelligence in SARA's industries, while applying sound commercial principles across all areas of responsibility. Operational Focus: Thoroughness in completing tasks with attention to detail, while efficiently organizing time and resources. Agility: Openness to change, adaptability in shifting priorities, and support for implementing new approaches to meet SARA's evolving needs. Communication Skills: The ability to clearly share ideas and information with diverse audiences, while building understanding, influencing perspectives, and securing agreement through effective negotiation. Strategic Thinking: Linking long-term vision to daily work, seeing the big picture, and taking informed risks based on external factors shaping SARA's direction.Why Join Us?At SARA Group, you'll be part of a genuine team where creativity meets collaboration. You'll have the chance to make a real impact on our brand, working in an environment that encourages bold ideas and celebrates success.Apply today and let's create something extraordinary together!

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Al Ghurair

<div>
 
 Job Description
 
 
 
 Interact with Internal/External Customers to provide information for the queries raised, to register a Services request and to respond on the status of request or complained raised or registered.
 
 
 
 Strategic
 
 
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Execute and support Customer Care Incharge/Manager in Implementation of strategies useful in improving customer relationship, dedication, and satisfaction.
 </li>
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 Support in Implementation of customer service procedures, policies and standards for organization or department therby contributing in achieving SLA and KPI's.
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 Contribute in achieving customer satisfaction goals, programs and plans and support to meet them on steady basis.
 </li>
 <li>
 Ensures that all customer complaints and service inquiries are handled in a professional, accurate, efficient and friendly manner.
 
 
 </li>
 </ul>
 
 Operational
 
 
 
 <ul>
 <li>
 Handling Incoming/Outgoing calls, greeting the caller and to provide information on registered request or complain or to register a new complain.
 </li>
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 Registering complaints/Job requests in CAFM, ensuring recording details, prepares change of address records, and updates information, monitor client specific applications for new jobs/requests.
 </li>
 <li>
 Refer registered request/Complain to concerned designated department/personnel to get it resolved, taking a feedback on the close out and updating in the system and also to update the status to customer if received enquiries on the status.
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 Checking helpdesk emails, Web/App Complaints request from customers, monitoring abandoned calls and calling back the customers.
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 Preparing Daily/Weekly/Monthly/yearly reports.
 </li>
 <li>
 Login/Logout according to the shift timings.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
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 To have an excellent relationship with the other department and team memebers to ensure deliver meets/exceeds Customer requirements.
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 Handling escalations and escalating when needed to the relevant department.
 
 
 </li>
 </ul>
 
 Product/Process Improvement
 
 
 
 <ul>
 <li>
 Carry out customer satisfaction survey as &amp; when requested and thereby contributing in identifying gaps for process and customers expectation improvements
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Education &amp; Certifications:
 
 
 
 
 <ul>
 <li>
 PREFERRED : Bachelor degree in any discipline or High School Diploma.
 </li>
 <li>
 MINIMUM :
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skill
 
 
 
 <ul>
 <li>
 Knowledge of customer care processes and best practices.
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 <li>
 Computer sskills/CAFM.
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 Communication and interpersonal skills, multilingual.
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 Good organizational and time management skill.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 PREFERRED : Relevant Experience in UAE or Gulf preferred .
 </li>
 <li>
 MINIMUM : 1 to 2 years, preferable experience in similar role.
 </li>
 </ul>
</div>

Customer Experience Agent

SISA

Job Description:SISA Marketing operates across multiple countries in the Middle East, providing marketing research, consultancy services, and customer experience development plans. The company focuses on boosting customers' happiness and loyalty by offering tailored solutions to improve business performance.Role DescriptionThis is a part-time on-site role in Dubai and Other Emirates, for a Customer Service Evaluator (Mystery Shopper). The role involves evaluating customer service interactions, providing feedback, and analyzing customer experience data to improve service quality and satisfaction.Qualifications<ul><li>Customer service evaluation skills</li><li>Data analysis and reporting skills</li><li>Excellent communication skills</li><li>Attention to detail and accuracy</li><li>Ability to work independently and collaborate with teams</li><li>Knowledge of customer experience best practices</li><li>Experience in market research or consultancy services is a plus</li></ul>Why Work With Us:<ul><li>Flexible, part-time work with competitive pay.</li><li>Gain insights into diverse industries.</li><li>Join a supportive and professional team.</li></ul>How to Apply:If you meet the above criteria and are interested in joining our evaluator network, please register by creating your profile at: https://www.my.sisadubai.com/new-user-reg.htmlPlease ensure your profile is complete and up to date. Shortlisted candidates will be contacted for upcoming assignments.Note: This is a part-time, project-based opportunity. We do not sponsor visas or provide employment benefits.We look forward to receiving your application. ThanksJob Type: Part-timePay: AED50.00 - AED200.00 per dayExpected hours: 1 &ndash; 5 per weekEducation:<ul><li>High school or equivalent (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

Customer Experience Specialist

DICETEK LLC

<div>Minimum Qualifications:<ul><li>
Bachelor&rsquo;s degree in Business Administration, Information Systems, Industrial Engineering, or a related field</li><li>
Experience: Minimum 5 years as a Business Analyst, BPM Specialist, or similar role.</li><li>
Experience working in real estate, government, or large enterprise organizations preferred.</li><li>
Proven experience in business process design, documentation and SOP development.</li><li>
Hands-on experience with Business Process Management methodologies (BPMN preferred).</li><li>
Lean Six Sigma certification (Green Belt minimum).</li><li>
Strong analytical, problem-solving and communication skills.</li><li>
Experience facilitating workshops and collaborating with cross-functional teams.</li><li>
Ability to work on multiple processes simultaneously and meet deadlines.</li></ul>
Preferred:<ul><li>
Certification in BPM, BPMN, Process Mining, Six Sigma Green/Black Belt.
</li><li>Hands-on experience with SAP Signavio (or similar suites) in a global or multi-national business unit environment.
</li><li>experience working in multicultural teams.
</li><li>Prior experience delivering business case/ROI for process improvements, automation deployment, change management roll-out.
</li></ul>Skills &amp; Competencies:<ul><li>
Analytical thinking and process improvement orientation</li><li>
Attention to detail and documentation quality</li><li>
Effective stakeholder management and facilitation skills</li><li>
Collaborative and team-oriented approach</li></ul>
Proactive and self-motivate</div>

Business Process Specialist-Customer Experience

Rake Ventures Real Estate Brokerage LLC

Senior Property Consultant Dubai, United Arab Emirates Posted on 08/05/2024This is a full-time on-site role for a Senior Property Consultant at Rake Ventures in Dubai. The Senior Property Consultant will be responsible for consulting clients, managing communication, providing exceptional customer service, driving sales, and utilizing expertise in the real estate industry. Requirements <ul><li>Consulting and Communication skills </li><li>Customer Service and Sales experience </li><li>Strong knowledge of Real Estate industry </li><li>Excellent interpersonal and negotiation skills </li><li>Ability to work effectively in a fast-paced environment </li><li>Bachelor's degree in Real Estate, Business, or related field </li><li>Proven track record of successful property transactions </li></ul>

Senior Property Consultant

Explore 6917+ Customer experience consultant in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

6917 customer experience consultant jobs IN Dubai United Arab Emirates

Customer Experience Manager

Customer Experience Manager

Customer Experience Manager

Customer Experience Agent

Customer Experience Specialist

Business Process Specialist-Customer Experience

Senior Property Consultant