customer care specialist, operations Jobs in Istanbul Turkey

customer care specialist, operations

customer service specialist Jobs in Istanbul Turkey

customer service specialist

account manager

business analyst - crm - hybrid Jobs in Istanbul Turkey

business analyst - crm - hybrid

category management executive Jobs in Istanbul Turkey

category management executive

customer experience crm manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

InfoSEC

<div>
 
 
 Company Description
 
 
 
 At InfoSEC, we are at the forefront of cybersecurity, providing innovative solutions and strategic partnerships. We ensure that our customers receive premier security solutions and bring AI-driven cybersecurity innovations to protect against sophisticated threats. Our roundtables and large-scale events serve as think tanks where cybersecurity experts collaborate and push boundaries.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 
 Recruitment will be made for 2 different positions;
 
 
 
 
 
 <ul>
 <li>
 
 Enterprise Sector Sales Account Manager
 
 </li>
 <li>
 
 Finance Sector Sales Account Manager
 
 </li>
 </ul>
 
 
 
 
 This is a full-time hybrid role of Sales Account Manager located in Istanbul, T&uuml;rkiye. The Sales Account Manager will be responsible for day-to-day account management tasks, including customer satisfaction, lead generation, and providing exceptional customer service. Effective communication skills are essential for building and maintaining strong relationships with clients.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Knowledge of cybersecurity and IT industry
 </li>
 <li>
 Strong customer satisfaction, account management, and customer service skills
 </li>
 <li>
 Proven experience in lead generation and sales
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Proficiency in MS Office and CRM software
 </li>
 <li>
 Bachelor's degree in Business Administration, Sales, or related field
 </li>
 </ul>
</div>

Sales Account Manager

AZELIS

<div><div>People. Talented, resilient, and passionate. Honest, humble, and respectful. Striving to make the world a better place by formulating for our planet&rsquo;s change makers, our people ignite the magic we make at our labs and constantly pursue ways to inspire our customers and move us forward in our journey toward innovation through formulation.</div><div>
The people at Azelis embrace change as an invaluable opportunity to grow, learn and become ever better at what we do. We are a team united in passion, vision, and values. And we believe that we can work together to achieve everything we set our minds to.</div><div>
Our industry is ready for disruption, and we are looking for enthusiastic and innovative people who are thirsty for a challenge to join us and make a difference.</div><div>
Are you here for the change makers? You&rsquo;ve come to the right place&hellip;</div><div></div><div>
Azelis is a leading global distributor of specialty chemicals and innovative ingredients, representing first-class manufacturers across various industries.</div><div>
Founded in 2001, the company has grown both organically and through acquisitions.</div><div>
We employ almost 4,000 people globally in 63 countries and 117 offices across EMEA, Americas and APAC.</div><div></div><div>
We are looking for a Sales Support Specialist for the Turkiye Pharma &amp; Healthcare Sales team who will be responsible for customer relations.</div><div>
Mission</div><div></div><div>
Support external Sales Managers in customer service and administrative processes, in order to guarantee service to customers and increase the profitability in the relevant department.</div><div></div><div>
Main Accountabilities</div><div></div><ul><li>
Act as direct point of contact for Pharmaceutical and Nutraceutical customers</li><li>
Prepare sales prices for the Sales Managers where needed</li><li>
Follow-up on customer satisfaction</li><li>
Prepare monthly sales statistics</li><li>
Follow up orders and make smart delivery plans</li><li>
Manage customer requests for samples local and inter-company and follow-up</li><li>
Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team. Advocate the use of the Customer Portal and the e-Lab (if applicable)</li><li>
Ensure pricelist update and customer communication, alert and discuss price issues at customers with the sales managers</li><li>
Ensure clear communication to customers and the internal organization on product specifications (product changes, classification, risks, PBMs, legal aspects, production process etc ...)</li><li>
Follow-up on customers and customers purchasing behavior, detecting opportunities, developing commercial relationship</li><li>
Translate the Group&rsquo;s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs</li></ul><div></div><div>
Experience, Skills &amp; Education</div><ul><li>
Commercial, enterpreneural and dynamic mindset</li><li>
Technical affinity and interest</li><li>
IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, &hellip;)</li><li>
English and local language</li><li>
Legal and quality driven</li><li>
Self-starter &ndash; Passionate about achieving goals/targets</li><li>
Understanding of customer and market dynamics and requirements</li><li>
Strong relationship building and negotiation skills</li><li>
Excellent organisational skills, structured</li><li>
Teamplayer</li><li>
Strong communication skills</li></ul><div></div><div>
Reporting line and organisational level</div><div></div><ul><li>
Commercial Manager, Business Manager</li></ul></div>

Sales Support Specialist (Hybrid)

Boyner Buyuk Magazacilik A.S.

<div>
 
 
 Join Our Innovative Team at Boyner!
 
 
 
 Boyner, one of Turkey&rsquo;s leading retail brands with a rich history spanning decades, is dedicated to delivering outstanding shopping experiences and high-quality products to customers nationwide. As we continue our journey to redefine retail in the dynamic landscape, we are seeking a talented
 
 Growth Marketing Manager
 
 to shape our digital growth strategy and accelerate our brand&rsquo;s success.
 
 
 
 
 
 
 Position Overview:
 
 
 
 As Growth Marketing Manager at Boyner, you will play a pivotal role in driving the commercial growth of Boyner.com.tr. Your core focus will be on analyzing daily and hourly sales data to rapidly develop and implement actions that increase customer engagement, conversion rates, and lifetime value, while also leading full-funnel optimization and improving key metrics like Unit Per Transaction (UPT). Leading the growth marketing functions, you will collaborate closely with the
 
 CRM, Campaign, Planning, Category, Digital Marketing, and business owner teams
 
 to ensure a holistic and impactful strategy. This role is central to achieving our e-commerce targets and requires a strong synergy with strategic partners like Hopi.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute strategic growth marketing initiatives based on real-time sales data, focusing on couponing, campaign management, and on-site CRO tactics.
 </li>
 <li>
 Lead and mentor the growth marketing team, setting clear goals and monitoring performance to drive results.
 </li>
 <li>
 Work in close collaboration with cross-functional teams (CRM, Campaign, Planning, Category, business owners, etc.) to create and implement integrated growth strategies.
 </li>
 <li>
 Utilize
 
 Insider, Adjust, Google Analytics 4 (GA4),
 
 and
 
 Google Search Console
 
 to analyze the customer journey, conduct A/B tests, and continuously improve the user experience (UX).
 </li>
 <li>
 Partner with the CRM team to develop strategies for customer segmentation, frequency improvement, and loyalty programs.
 </li>
 <li>
 Manage strategic partnerships, including the collaboration with Hopi, to develop and execute segmented growth projects.
 </li>
 <li>
 Analyze and report on the performance (ROI, KPIs) of all marketing channels, ensuring budget optimization and data-driven decision-making.
 </li>
 <li>
 Monitor market trends, competitor activities, and consumer insights to proactively identify and capitalize on new growth opportunities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 University degree in Statistics, Mathematics, Engineering, Economics, Business Administration, or a related analytical field.
 </li>
 <li>
 Minimum 8+ years of experience in a growth marketing role, preferably within the e-commerce, retail, or FMCG sectors.
 </li>
 </ul>
 
 
 
 
 
 Advanced proficiency with:
 
 
 <ul>
 <li>
 Marketing automation and push notification platforms (e.g.,
 
 Insider
 
 ).
 </li>
 <li>
 Mobile measurement partners (e.g.,
 
 Adjust
 
 ).
 </li>
 <li>
 Web analytics tools (
 
 Google Analytics 4, Google Search Console
 
 ).
 </li>
 <li>
 Proven experience with A/B testing methodologies and Conversion Rate Optimization (CRO).
 </li>
 <li>
 Strong analytical skills with a P&amp;L-oriented mindset and the ability to translate data into actionable insights.
 </li>
 <li>
 Deep understanding of CRM metrics such as customer segmentation, lifetime value, and purchase frequency.
 </li>
 <li>
 Excellent organizational, communication, and cross-functional collaboration skills.
 </li>
 <li>
 A fast, results-oriented, and problem-solving mindset with the ability to manage multiple projects simultaneously.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu Boyner Holding A.&Scedil;.
 
 
 taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla k&inodot;smen otomatik ve otomatik olmayan yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in l&uuml;tfen
 
 
 https://kurumsal.boyner.com.tr/calisan-adayi-kvkk
 
 
 linkinde bulunan &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlanma Metni&rsquo;ni inceleyiniz
 
 
 
 
</div>

Growth Marketing Manager

<div>
 
 
 Shape the Future with Data!
 
 
 
 
 
 
 Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are seeking a highly skilled
 
 CRM &amp; Data Analytics Manager
 
 to join our team. As
 
 data scientists
 
 our aim is to elevate customer success, and we are deeply committed to customer satisfaction.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 This role focuses on leveraging data analytics and models to drive sustainable improvements in customer journeys. You analyze customer data to propose and implement strategies that enhance customer satisfaction. Providing actionable insights to sales, marketing, digital, and customer service teams is crucial, and enabling them to make data-driven decisions and optimize performance
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Utilize data analytics to improve customer journeys and satisfaction
 </li>
 <li>
 Analyze customer feedback and interaction data
 </li>
 <li>
 Develop and implement strategies to enhance customer experiences
 </li>
 <li>
 Provide insights to various teams to support data-driven decision-making
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field
 </li>
 <li>
 
 
 Minimum of 4 years of experience in data analysis, reporting, and data visualization
 
 
 </li>
 <li>
 Proficiency in SAS, SQL, Python, or R for data analysis
 </li>
 <li>
 Strong ability to analyze complex data
 </li>
 </ul>
 
 
 
 
 Join us at TEB BNP Paribas and shape the future of customer experiences with data!
 
</div>

CRM & Data Analytics Manager

Tommy Hilfiger

<div>Design Your Future at PVH
Deputy Manager Customer Experience &amp; Sales (Zorlu)
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul>
The Ideal Candidate<ul>
<li>
University Degree in Economics or related studies</li>
<li>
At least 5 years&rsquo; experience in similar role within structured environment</li>
<li>
Highly developed business acumen</li>
<li>
Ability to take a 'big picture' view of a situation</li>
<li>
Good communication and collaboration skills and abilities</li>
<li>
Highly detail oriented and organized in work</li>
<li>
High level in local language and in oral as well as written and oral English communication</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Deputy Manager Customer Experience & Sales (Zorlu)

Optimum7

<div>Junior Partnership Manager

Location: Remote, TR 
Optimum7 is a performance-driven B2B eCommerce growth agency. We engineer outcomes for industrial B2B and SaaS brands that want to scale smarter and faster through custom development and creative marketing strategies.

We&rsquo;re looking for a motivated, persuasive, and results-driven Junior Partnership Manager to join our remote team. If you love building relationships, thrive on hitting targets, and want to grow in a dynamic, innovation-focused environment, this is your next big move. 
What You&rsquo;ll Do 
<ul>
<li>
Source and close strategic partnerships with marketing agencies, developers, coaches, and B2B service providers. 
</li>
<li>Build repeatable partner outreach processes using CRM and AI-driven tools. 
</li>
<li>Negotiate referral agreements that create measurable value for both parties. 
</li>
<li>Nurture and grow existing partner relationships, ensuring consistent communication, value delivery, and pipeline contribution. 
</li>
<li>Coordinate follow-ups, reporting, and meeting cadences to ensure partner engagement is consistent and aligned. 
</li>
<li>Create and maintain partnership content, pitch decks, use cases, referral workflows, and success stories. 
</li>
<li>Track partnership KPIs and ROI, reporting insights weekly, and suggesting optimizations. 
</li>
<li>Collaborate with sales, marketing, and leadership to align partnership strategy with business growth targets.</li></ul> 


What You Bring 
<ul>
<li>
Bachelor&rsquo;s degree or equivalent experience in Business, Marketing, or a related field. 
</li>
<li>1&ndash;2 years of experience in partnerships, business development, marketing, or customer success. 
</li>
<li>Strong communication, negotiation, and organizational skills, with excellent follow-up abilities. 
</li>
<li>Ability to work independently and collaboratively in a remote environment. 
</li>
<li>Familiarity with CRM tools and outreach platforms is a plus. 
</li>
<li>Process-oriented mindset with attention to detail.</li></ul> 


Preferred Experience 

Business development or partnership management experience in a B2B digital agency, eCommerce, or SaaS environment. 
<ul><li>
</li>
Skilled in using CRM + outreach automation to build scalable workflows. 
<li>
</li>
<li>Familiar with sales/BD frameworks like cold-to-warm conversion, referral loops, or channel development.</li></ul> 


What We Value at Optimum7 

Commitment to Excellence: Precision, efficiency, and delivering top-tier work. 
<ul><li>
</li>
Problem-Solving Orientation: We don&rsquo;t stop at &ldquo;no&rdquo;; we find solutions. 
<li>
</li>
Innovative Mindset: Always thinking bigger and smarter to drive growth. 
<li>
</li>
Team-Centric Attitude: &ldquo;Zero drama&rdquo; culture built on collaboration and trust. 
<li>
</li>
Growth Minded: Continuous learning, feedback, and improvement. 
<li>
</li>
<li>Purpose-Driven: We empower eCommerce and B2B brands to scale through innovation.</li> 
</ul>
Why Join Optimum7 

100% remote role, work from anywhere in T&uuml;rkiye, aligned with U.S. business hours. 
<ul><li>
</li>
Competitive base salary + performance-based commissions. 
<li>
</li>
Growth opportunities within a rapidly expanding company. 
<li>
</li>
Access to an AI-powered tech stack 
<li>
</li>
<li>A culture built on excellence, integrity, and innovation.</li> 
</ul>
Ready to Grow with Us?

If you&rsquo;re serious about growing fast in B2B sales and want a clear path to six figures, Optimum7 is where it happens.

Apply today and build your future in digital sales with the training, tools, and leadership to scale your skills and your career.

Learn more: 
 
www.optimum7.com

 Follow us on LinkedIn: Optimum7</div>

Junior Partnership Manager

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