customer experience engineer

ThingLogix

<p>We are seeking a Feedback Engineer to act as a key link between customers and internal teams, ensuring customer feedback is collected, analyzed, and effectively translated into product improvements. This role is responsible for engaging with customers, closing feedback loops, and continuously improving the quality and performance of our AI-driven products.</p><p><b>Key Responsibilities</b></p><ul><li>Communicate directly with customers to gather feedback, clarify issues, and understand user expectations.</li><li>Collect, document, and analyze customer feedback from multiple channels.</li><li>Own the feedback lifecycle: intake, analysis, prioritization, implementation follow-up, and closure.</li><li>Test AI systems like chatbots from a real user perspective.</li><li>Identify bugs, gaps, edge cases, and UX issues, and document them clearly.</li><li>Collaborate with engineering, product, and QA teams to drive feedback resolution.</li><li>Track feedback status and ensure timely closure with customers.</li><li>Validate fixes and improvements after deployment.</li><li>Provide insights and recommendations to improve overall user satisfaction.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, Data Science, or a related field (or equivalent experience).</li><li>Strong communication skills, with the ability to interact professionally with customers.</li><li>Excellent analytical and problem-solving skills.</li><li>Experience working with AI systems, chatbots, or software products is preferred.</li><li>Ability to translate customer feedback into actionable technical requirements.</li><li>Familiarity with issue-tracking and feedback management tools.</li></ul><p>Job Type: Full-time</p>

Feedback engineer

Cardinal Health

<div><p>Job Description</p><p><b><i>
What Customer Success contributes to Cardinal Health</i></b><br>
<br>
Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.<br>
<br>
Customer Success analyzes customer experiences on the company's commercial technologies and platforms and integrates customer perspectives and data into the design and management of commercial technologies. This job family interfaces with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to commercial technologies based on insights, working closely with User Experience Design professionals.</p><p>
The Customer Experience Engineer supports various clinical applications, translates business requirements into technical specifications, maintains relationships with the development and business teams, and drives standard business processes. The engineer should understand business priorities and the relative importance of their projects. This engineer should be able to identify multiple approaches to problem solving and recommend the best-case solution. Furthermore, an engineer must possess strong technical acumen with the ability to translate information and research into non-technical language as necessary to effectively communicate across teams, customers, and clients.</p><p><b><i><br>
Responsibilities</i></b>:</p><ul><li>
Assist frontline analysts with escalation and resolution of complex technical issues reported by customers</li><li>
Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications.</li><li>
Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices</li><li>
Translate requirements, produce feasibility reports and design solutions to improve productivity and efficiency</li><li>
Manage flow of data between Cardinal Health, its customers and other 3rd Party vendors.</li><li>
Coordinate and report on project progress, obstacles and accomplishments to key Business and IT stakeholders.</li></ul><p><b><i><br>
Qualifications</i></b></p><ul><li>
2-4 years of experience, preferred</li><li>
Bachelor's degree in related field, or equivalent work experience, preferred</li><li>
Must be flexible with being in office based on location or team needs</li><li>
Must participate in testing activities outside of normal working hours</li><li>
Must be willing to visit customer sites</li><li>
Windows OS (all versions) and Microsoft Office expert, preferred</li><li>
Hardware and Networking proficiency, preferred</li><li>
Experience with tablets and printers</li><li>
Understanding of DNS server and basic IP routing, preferred</li><li>
Windows Server (Server 2008 and up) familiarity preferred</li><li>
General knowledge of EDI</li><li>
Experience with healthcare or pharmacy workflows or IT software, preferred</li><li>
Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred</li><li>
Ability to communicate free of technical language to the business and end-user</li><li>
Demonstrate strong analytical and project management skills</li><li>
Demonstrate IT knowledge and expertise in the areas being developed or enhanced</li><li>
Strong collaboration, multi-tasking, and organization skills</li><li>
Strong oral and written English communication skills</li><li>
Demonstrate thorough knowledge of the industry and trends</li></ul><p></p><p><b><i><br>
What is expected of you and others at this level</i></b></p><ul><li>
Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks</li><li>
Works on projects of moderate scope and complexity</li><li>
Identifies possible solutions to a variety of technical problems and takes action to resolve</li><li>
Applies judgment within defined parameters</li><li>
Receives general guidance and may receive more detailed instruction on new projects</li><li>
Work reviewed for sound reasoning and accuracy</li></ul><p></p><p><b>
Anticipated salary range: </b>$ 68,500-$88,020</p><p><b>
Bonus eligible: </b>No</p><p><b>
Benefits:</b> Cardinal Health offers a wide variety of benefits and programs to support health and well-being.</p><ul><li>
Medical, dental and vision coverage</li><li>
Paid time off plan</li><li>
Health savings account (HSA)</li><li>
401k savings plan</li><li>
Access to wages before pay day with myFlexPay</li><li>
Flexible spending accounts (FSAs)</li><li>
Short- and long-term disability coverage</li><li>
Work-Life resources</li><li>
Paid parental leave</li><li>
Healthy lifestyle programs</li></ul><p><b>
Application window anticipated to close:</b> 1/18/2026*if interested in opportunity, please submit application as soon as possible.</p><p>
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate&rsquo;s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.</p><p><i>
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.</i></p>
<p><i>Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.</i></p></div>

Sr. Analyst, Customer Success

US Mobile

<div><div><div>US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.</div><div></div><div><br>
At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.</div><div></div><div><br>
We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.</div><div></div><div><br>
You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.</div><div></div><div><br>
Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.</li><li>
Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.</li><li>
Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.</li><li>
Analyze customer feedback and data to identify pain points and opportunities for improvement.</li><li>
Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.</li><li>
Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Requirements</b></h3><ul><li><ul><li>
Bachelor's degree in a relevant field. IELTS, A-Levels.</li><li>
Strong communication skills, both written and verbal.</li><li>
Demonstrated empathy and customer-centric mindset.</li><li>
Ability to work effectively within a team and across departments.</li><li>
Proactive attitude with a strong willingness to learn and adapt.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What We Offer</b></h3><ul><li><ul><li>
Competitive above-market salary.</li><li>
Comprehensive health coverage.</li><li>
Free food, drinks, and many facilities.</li><li>
Dynamic and agile startup environment.</li><li>
Access to top-notch office amenities in Lahore.</li></ul></li></ul></div></div>
<div><div>₨ 150,000 - ₨ 300,000 a month</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Product Support Engineer - Lahore

<div>
 US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.
 <br/>
 <br/>
 At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.
 <br/>
 <br/>
 We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.
 <br/>
 <br/>
 You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.
 <br/>
 <br/>
 Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey
  </li>
  <li>
   Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions
  </li>
  <li>
   Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction
  </li>
  <li>
   Analyze customer feedback and data to identify pain points and opportunities for improvement
  </li>
  <li>
   Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values
  </li>
  <li>
   Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in a relevant field. IELTS, A-Levels
  </li>
  <li>
   Strong communication skills, both written and verbal
  </li>
  <li>
   Demonstrated empathy and customer-centric mindset
  </li>
  <li>
   Ability to work effectively within a team and across departments
  </li>
  <li>
   Proactive attitude with a strong willingness to learn and adapt
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive above-market salary
  </li>
  <li>
   Comprehensive health coverage
  </li>
  <li>
   Free food, drinks, and many facilities
  </li>
  <li>
   Dynamic and agile startup environment
  </li>
  <li>
   Access to top-notch office amenities in Lahore
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


TCO Group

<p></p><div><p>We are looking for a Field Engineer to join our dynamic team in the UAE! This role offers the opportunity to lead and execute both offshore and onshore operations, while ensuring top-notch equipment maintenance, vendor coordination, and customer service.</p><h5 class="jobSectionHeader"><b>
Responsibilities and authority</b></h5><p>
Field Engineers report to the Middle East Service Delivery Coordinator.</p><p>
Offshore/onshore assignments in UAE and abroad.</p><h5 class="jobSectionHeader"><b>
Main tasks</b></h5><p>
Tasks will normally consist of, but not be limited to:</p><ul><li><p>
Lead and undertake operations offshore/onshore for the company.</p></li><li><p>
Vendor management.</p></li><li><p>
Maintenance and upgrading of equipment.</p></li><li><p>
Equipment logistics.</p></li><li><p>
Customer service.</p></li><li><p>
Customer and end-user product training.</p></li><li><p>
Assistance with technical marketing support.</p></li><li><p>
Devise quality plans.</p></li><li><p>
Develop and improve working processes within their field of responsibility and ensure that planned improvement measures are undertaken.</p></li><li><p>
Undertake Quality and HSE activities, ref. Input Process etc.</p></li><li><p>
Devise product documentation and archiving.</p></li><li><p>
Assist with stock management.</p></li><li><p>
Other tasks as planned by the company.</p></li></ul><h5 class="jobSectionHeader"><b>
Requirements for competences</b></h5><ul><li><p>
Mechanical engineer or engineer with over 3 years relevant experience. Relevant experience and competence can compensate for a lack of qualifications.</p></li><li><p>
Possesses offshore certificate and health certificate.</p></li><li><p>
Must have worked as a Field Engineer, Trainee for min. 6 months and possess necessary offshore experience and internal training.</p></li><li><p>
Solid experience with customer and vendor management, related to offshore activities or other industries with strict requirements for quality.</p></li><li><p>
Systematic, independent and analytical.</p></li><li><p>
Initiative, the ability to see things through and to work with others.</p></li><li><p>
Good verbal and written formulation in Norwegian and English.</p></li></ul></div>

Field Engineer- UAE

VIION Technology (Viper Group)

<p><b>Viper Group</b> is looking for <b>IT Support and Customer Service</b> Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.</p><p><b>Duties and responsibilities:</b></p><ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li><b>Good speaking and writing skills in English</b></li></ul><p><b>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PM</b></p><p>Job Types: Full-time, Internship, Fresher</p><p>Work Location: In person</p>

IT Support Engineer

vsupport solutions consultancy

<div><div><div>Job titles-PMS(Planned Maintenance System) Engineer.<br>
Job summary-Responsible for delivering high Quality PMS data.<br>
Education-Engineering degree preferably Marine Engineer.<br>
Experience-Sailing experience preferred.<br>
Proficiency in computers.<br>
Authorities;<br>
<ul><li>The authority to correct the data that is captured by the team.</li><li>The authority to share knowledge and implement instructions.</li></ul>
Responsibilities;<br>
<ul><li>Ensuring that all Customer requirements are met.</li><li>Ensuring that the timelines are met.</li><li>Ensuring Quality and relevance of data are maintained.</li><li>Communication with Customer and Team.</li><li>Travelling to the vessels to carry out asset Management for the Customer.</li></ul>
Duties&rsquo;<br>
<ul><li>Listing of software and Customer requirements and clearly communicating the same to the team.</li><li>Delegating tasks to the team and regular follow up of the same.</li><li>Strict following of the PMS processes for Analysis, Components, Jobs and Spares.</li><li>Regular resolution of doubts internally.</li><li>Routine update of status of progress.</li><li>Routine update and request of missing information from the Customer.</li><li>Extensive Quality control of information being captured.</li><li>Training of the new joiners.</li><li>Training and refresher of existing team members.</li><li>Ensuring the work done log is always updated.</li></ul>
Delegation of duties;<br>
<ul><li>All duties will be deleted to another PMS Engineer if available or to the PMS Specialist.</li></ul>
Skills;<br>
<ul><li>Understand the importance of tailoring communication styles to different audiences.</li><li>Actively participates in team activities and willingly adapts to take on different roles when needed.</li><li>Willingness to travel globally, adapting to diverse environments and schedules as needed to achieve</li></ul>
business objectives.<br>
<ul><li>Identify the key machinery systems on board the ship and understand their functions.</li><li>Recognize the role of a computerized PMS in managing ship maintenance activities.</li><li>Understand engineering principles can be applied in technical documentation.</li><li>Understand the significance of precise details in context.</li></ul>
Interested Candidates Send Your Profiles To murugesh@vsupportsolutions.in<br>
Reach Us At : 8220014457</div>
</div>
<div><div><div><div><b>Job Category: </b>PMS(Planned Maintenance System) Engineer.
</div><div><b>Job Type: </b>Full Time
</div><div><b>Job Location: </b>coimbatore
</div><div><b>Industry: </b>IT</div></div></div></div></div>

PMS(Planned Maintenance System) Engineer

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