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customer success manager (individual contributor) Jobs in Test Jobs In House Counsel Jobs In Istanbul

customer success manager (individual contributor)

customer experience manager

Samsung Electronics

<div>
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Leading the call center operations, Monitoring KPI&rsquo;s and Quality metrics
 </li>
 <li>
 Supporting daily activities, such as information sharing to Vendors, regular reporting, alerts etc.
 </li>
 <li>
 Guiding Vendors to be aligned with the Samsung Quality Culture
 </li>
 <li>
 Supporting system implementation tasks and task tracking
 </li>
 <li>
 Collecting and analyzing Call Center data and detect areas of improvements
 </li>
 <li>
 Budget management and follow-up of the Call Center
 </li>
 <li>
 Checking the Performance Evaluations based on target criteria (Forwarding, call waiting time, repeated calls etc.)
 </li>
 <li>
 Sharing the reports on the performance and target success of the Call Center with the senior management
 </li>
 <li>
 To make suggestions for improvement of end-to-end service quality
 </li>
 <li>
 Developing the relations between the Call Center and the operation teams, creating a harmonious and efficient working environment
 </li>
 <li>
 Ensuring Customer Satisfaction
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree is a must
 </li>
 <li>
 At least 8 years of experience in call center management, consumer electronics sector is a plus
 </li>
 <li>
 Call center technologies and CRM/Voice infrastructure system implementation is a plus
 </li>
 <li>
 Experience in call center quality improvement operations is a plus
 </li>
 <li>
 Experienced in team management, performance monitoring, process development/improvement
 </li>
 <li>
 Able to analyze data and have high reporting &amp; presentation skills
 </li>
 <li>
 Adopting customer and solution-oriented working as a principle
 </li>
 <li>
 Fluency in English is a must
 </li>
 </ul>
 
 
</div>

Customer Experience Manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

Apple

Keeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you&rsquo;re a master of them all. In the store&rsquo;s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share the Apple vision with employees and customers. 
 
Description 
As a Manager, you&rsquo;re responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising. You actively build your teams - hiring, training and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy. 
 
Preferred Qualifications 
You have demonstrated leadership ability with proven experience in a customer-facing sales setting. 
Cross-industry experience is welcome. 
You have a passion for learning about Apple technology and products. 
You read, write and speak English fluently. 
You are flexible with your schedule. Your work hours will be based on business needs. 
 
Minimum Qualifications 
Proven ability to drive amazing customer experiences - and results - through team development. 
Experience with diplomatically managing multiple commitments to customers, staff, and operations. 
Ability to adapt to challenges while remaining calm in a constantly changing retail environment. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Manager

Golden Goose

<div>
 
 
 Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
 
 
 
 
 
 
 
 Description
 
 
 
 We are looking for a passionate talent to build our customer experience.
 
 
 The candidate will join the store team located in Istanbul.
 
 
 The position will report directly to the Retail Area Manager.
 
 
 
 
 
 
 MISSION
 
 
 
 The Store Manager plays a pivotal role in achieving commercial objectives and enhancing brand awareness and desirability. Being responsible for the management and development of the team, the Store Manager is a reliable, empowering, supportive leader and an effective communicator. The Store Manager is an innovative business owner, focused in leading the team by encouraging the company founding values (familiality, positivity, respect, success, quality) and inspiring everyone to become a dreamer while delivering an elevated customer experience.
 
 
 
 
 
 
 Essential Duties And Responsibilities
 
 
 <ul>
 <li>
 Management of the store target by constantly monitoring sales performances through the main KPIs analysis, establishing and implementing specific action plans in cooperation with the Area Manager;
 </li>
 <li>
 Guide the team to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standards and the brand&rsquo;s strategy;
 </li>
 <li>
 Make sure the store staff always implements the best-selling ceremony including up-selling and cross-selling and guide the team to introduce all co-creation services as a key element of the Client Experience;
 </li>
 <li>
 Enhance customer satisfaction and ensure that strong customer relationships are built, through constant follow up with the team, by listening to client feedback, ensuring customer satisfaction, and building personalized experiences;
 </li>
 <li>
 Build relationships with our local community and act as a Brand Ambassador aimed to enlarge the network to acquire new customers and consolidate loyal customers. Drive database development, and ensure that clients are properly registered on the Golden App for effective customer segmentation and profiling;
 </li>
 <li>
 Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
 </li>
 <li>
 Monitoring of the most relevant industry and market trends suggesting opportunities/initiatives to the Area Manager with the aim of improving sales;
 </li>
 <li>
 Convey the brand&rsquo;s vision and heritage to colleagues and clients, representing its values and sharing with the team helpful insight about iconic products/elements;
 </li>
 <li>
 Ensure the right store merchandising assortment in terms of product offer according to the market and clients&rsquo; needs providing prompt feedback to Area Management and Buying Team;
 </li>
 <li>
 Is responsible to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards to boost sales;
 </li>
 <li>
 Attract, manage, develop, inspire, motivate, and empower the team, demonstrating empathy, by building trust, leading by example, and delivering effective training and development;
 </li>
 <li>
 Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them;
 </li>
 <li>
 Support and inspire the new staff throughout the onboarding experience;
 </li>
 <li>
 Ensure the staff grooming and uniform respect the Brand guidelines;
 </li>
 <li>
 Oversee staffing for all open positions, working closely with the Area Manager and HR to ensure that all recruits meet the company standards in terms of skills, experience and potential;
 </li>
 <li>
 Manage the employee performance development process and constantly provide feedback, suggesting corrective measures if needed, always granting a positive work environment;
 </li>
 <li>
 Supervise and coordinate all store activities to ensure the smooth execution of operational and stock management tasks, as well as the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure);
 </li>
 <li>
 Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health &amp; Safety are put in place;
 </li>
 <li>
 Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and prepared.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Fluency in Turkish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
 </li>
 <li>
 Sales background: previous experience preferably in retail sector in similar role
 </li>
 <li>
 Strong communication skills, with the ability to listen actively and engage thoughtfully
 </li>
 <li>
 A problem solver who can identify issues, evaluate solutions, and make informed decisions
 </li>
 <li>
 A team player who values collaboration and can work towards common goals
 </li>
 <li>
 Effective time management, prioritizing tasks efficiently
 </li>
 </ul>
 
 
 
 
 Location: Emaar, Istanbul
 
 
 
 
 
 
 We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
 
 
 
 
 
 
 
 The Company and its affiliates are not making any warranties or representations to you with respect to the income tax and social security contributions regimes and consequences applicable to any kind of remuneration paid in connection with your employment relationship and you are in no manner relying on the Company, its affiliates or any of their respective representatives for an assessment of such tax and social security contributions regimes and consequences. You are hereby advised to (i) consult with your own advisor (both national and supranational) with respect to any tax and social security contribution regimes and consequences associated with your remuneration and the documentation to be collected for tax and social security purposes in order to avoid any penalties, requests or double withholdings in connection with your remuneration and (ii) provide the Company and its affiliates with all the documentation needed for tax and social security contributions purposes. Therefore, the Company and its affiliates shall not be responsible for any double taxes and/or social security contributions&rsquo; withholding in connection with your employment relationship and/or depending from the lack of documentation that you shall provide to the Company and its affiliates and/or the competent tax and social security authorities.
 
 
</div>

Store Manager - Istanbul - Emaar

Tommy Hilfiger

<div>Design Your Future at PVH
Deputy Manager Customer Experience &amp; Sales (Zorlu)
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul>
The Ideal Candidate<ul>
<li>
University Degree in Economics or related studies</li>
<li>
At least 5 years&rsquo; experience in similar role within structured environment</li>
<li>
Highly developed business acumen</li>
<li>
Ability to take a 'big picture' view of a situation</li>
<li>
Good communication and collaboration skills and abilities</li>
<li>
Highly detail oriented and organized in work</li>
<li>
High level in local language and in oral as well as written and oral English communication</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Deputy Manager Customer Experience & Sales (Zorlu)

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Customer Experience Manager

Customer Experience (CRM) Manager

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Manager

Store Manager - Istanbul - Emaar

Deputy Manager Customer Experience & Sales (Zorlu)