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customer experience manager real estate

Big Fish Recruitment

The Role
 We are looking for a strong leader to manage the frontline customer service team. This role focuses on ensuring excellent customer interactions, smooth case handling, and full compliance with real estate regulations. The ideal candidate should have real estate experience, strong Salesforce CRM skills, and the ability to coach and support a customer-facing team. Main Responsibilities: • Lead and mentor the frontline customer service team to ensure professional and customer-focused service. • Oversee all customer-facing tasks including inquiries, complaints, payments/collections, and post-sales service requests. • Make sure the team uses Salesforce CRM correctly for logging cases, tracking progress, and managing customer history. • Set and monitor KPIs such as response time, resolution rate, customer satisfaction, and CRM accuracy. • Provide coaching, training, and feedback to improve team skills and performance. • Work with finance, legal, and operations teams to resolve complex or escalated cases. • Implement and enforce service standards and SOPs for all interactions. • Support service digitization by reducing manual work and improving workflow efficiency. • Ensure all customer interactions follow UAE real estate regulations (ADM, DARI, etc.). • Handle high-level or sensitive customer cases and ensure timely, professional resolution.
 
Requirements
 <ul>
<li>Bachelor’s degree in Business, Real Estate, or a related field. • 5–7 years of experience in customer service or customer operations, with at least 2–3 years in a managerial role. • Experience in real estate post-sales operations (SPA, collections, defaults, compliance, complaints). • Strong knowledge of Salesforce CRM (required). • Excellent leadership, coaching, communication, and problem-solving skills. • Familiarity with UAE real estate regulations and customer service standards.</li>
</ul>
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Customer Experience Manager - Real Estate

Baraka Real Estate Development

Baraka Real Estate Development is seeking a highly skilled and creative Digital Marketing Specialist with proven experience in the UAE real estate sector. The ideal candidate will drive our digital presence, elevate brand visibility, and support lead-generation strategies for off-plan and ready property portfolios.This role requires someone who is results-driven, innovative, and fully up to date with the latest digital marketing tools, AI technologies, analytics, and real estate marketing trends.Key Responsibilities<ul><li>Develop and execute performance-driven digital marketing campaigns across Google, Meta, TikTok, LinkedIn, and property listing portals.</li><li>Create compelling content for social media, email marketing, landing pages, blogs, and digital ads.</li><li>Manage and optimize paid ads (PPC), display ads, and retargeting campaigns focused on quality lead generation.</li><li>Oversee SEO/SEM strategies to improve organic visibility for company projects and brand pages.</li><li>Analyze campaign performance using GA4, Search Console, Meta Ads Manager, and CRM analytics; provide weekly reports and insights.</li><li>Develop marketing automation workflows (HubSpot, Zoho, or similar CRMs).</li><li>Utilize modern AI tools (ChatGPT, Midjourney, AI video tools, etc.) to enhance content creation and productivity.</li><li>Coordinate with sales teams to ensure high-quality lead handover and follow-up alignment.</li><li>Manage website updates, landing page optimization, and UX improvements.</li><li>Build and maintain Baraka's digital brand identity through consistent, high-quality content and creative direction.</li><li>Liaise with external agencies, photographers, and videographers when needed.</li></ul>What We Offer<ul><li>A collaborative work environment within a growing real estate developer.</li><li>Opportunities for creative leadership and professional growth.</li><li>Exposure to major property launches and marketing campaigns in the UAE</li></ul>Mandatory Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Digital Marketing, Business, Communications, or related field.</li></ul>Technical Skills &amp; Competencies<ul><li>Proficiency in Google Ads, Meta Ads Manager, TikTok Ads, and other paid media platforms.</li><li>Hands-on experience with GA4, SEO tools (Ahrefs, SEMrush), CRM systems, and marketing automation.</li><li>Strong skills in content creation, short-form video editing, and social media management.</li><li>Familiarity with AI-driven content tools (ChatGPT, Claude, Canva AI, video AI tools).</li><li>Knowledge of real estate listing portals (Property Finder, Bayut, Dubizzle, etc.).</li><li>Excellent analytical skills to track KPIs and optimize campaign performance.</li><li>Strong communication, creativity, and ability to work with fast-moving real estate teams.</li></ul>Preferred<ul><li>UAE real estate developer/agency experience.</li><li>Google Ads or Meta Blueprint certifications.</li><li>Experience working within tight deadlines and managing multiple campaigns simultaneously.</li><li>Minimum 2&ndash;4 years of digital marketing experience within the UAE real estate industry.</li><li>Proven portfolio of real estate campaigns (lead-gen, property launches, branding).</li><li>Strong understanding of UAE market dynamics and online customer behavior.</li></ul>Job Type: Full-timePay: From AED5,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Real Estate: 2 years (Required)</li></ul>

Digital Marketing Specialist (Real Estate Experience Required)

Oia Properties

About Oia PropertiesOia Properties is a leading real estate agency operating in Abu Dhabi and Dubai, specializing in the sale and re-sale in Secondary market of residential properties.We are recognized for our customer-centric approach, aiming to connect clients not only to their homes but also to their communities.We provide expertise in marketing and sales of luxury real estate, ensuring attention to detail and high-quality customer service.Primary PurposeThe Real Estate Consultant at Oia Properties plays a crucial role in facilitating the buying and selling of properties. This role is responsible for generating leads, building client relationships, and managing sales transactions to drive revenue growth. As a Real Estate Consultant, you will guide clients through their real estate journey, provide expert advice on market trends, negotiate deals, and ensure a seamless transaction from start to finish. The role will primarily focus on offering clients the best value for their investments while maintaining a high standard of customer service.Responsibilities<ul><li>Conduct detailed consultations with clients to understand their real estate needs, preferences, and financial goals.</li><li>Accurately evaluate property values and offer insightful recommendations based on local market conditions.</li><li>Prepare and present compelling property listings that attract potential buyers and investors.</li><li>Assist buyers in locating suitable properties, arrange showings, and lead them through the purchasing process.</li><li>Represent sellers by marketing properties, arranging viewings, and negotiating offers to maximize sale prices.</li><li>Continuously monitor local real estate trends, property values, and developments to ensure up-to-date advice is provided to clients.</li><li>Manage all aspects of real estate transactions from contract signing to the final closing.</li><li>Generate leads through networking, referrals, marketing campaigns, and online platforms.</li><li>Conduct property showings, maintain active communication with potential clients, and provide detailed property information.</li><li>Develop and nurture long-term relationships with clients, addressing their inquiries, and ensuring smooth transactions.</li><li>Stay current with market trends, property laws, and competitive activities to offer insightful advice and guidance to clients.</li><li>Build and maintain a network of industry professionals, such as mortgage brokers, home inspectors, and other real estate service providers.</li><li>Work with the sales team and management to create and implement effective sales strategies to achieve set sales targets.</li><li>Maintain up-to-date knowledge of available properties and their features, pricing, and legal requirements.</li><li>Utilize CRM systems and sales tools to track and manage leads, monitor progress, and follow up on sales activities.</li><li>Ensure excellent customer service by resolving client concerns and inquiries promptly and professionally.</li><li>Keep accurate records of all sales activities, customer interactions, and transactions.</li><li>Adhere to Health, Safety, and Environment (HSE) regulations, ensuring a safe working environment and responsible business practices.</li><li>Undertake additional tasks as directed by management.</li></ul>Qualifications &amp; ExperienceA. Educational Requirements / Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field.</li></ul>B. Experience:<ul><li>Experience in Real Estate is beneficial.</li><li>Knowledge of real estate laws, market dynamics, and property valuation is a plus.</li><li>Previous experience with CRM systems and sales tools is advantageous but not mandatory.</li></ul>Industry<ul><li>Real Estate</li></ul>Employment Type<ul><li>Full-time</li></ul>Job Type: Full-time

Property Consultant

Profile Group Properties LLC

Job Description :We are looking for a motivated and passionate Sales Manager to become a part of our exciting team at Profile Group Properties L.L.C. The Manager will be in charge of representing our collection of opulent homes, fostering connections with clients and assisting with real estate transactions.Key Responsibilities:<ul><li>Manage a sales team and provide leadership, training and coaching.</li><li>Recruit, train, and onboard new sales agents, ensuring they have the skills and resources needed to succeed.</li><li>Stay current on market trends, regulations, and best practices in the real estate industry.</li><li>Set individual sales targets and KPI's with the sales team.</li><li>Ensure compliance with all legal, regulatory, and ethical standards for sales activities.</li><li>Develop and implement sales strategies to drive business growth.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Minimum 3-5 years of experience in real estate sales in Abu Dhabi market, with a proven track record of success.</li><li>Strong leadership and team management skills.</li><li>In-depth knowledge of the real estate market and industry regulations.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Proficiency in real estate software and tools (e.g., CRM systems, property management software).</li><li>Ability to analyze data, prepare reports, and make informed decisions.</li><li>Professional real estate license required.</li><li>Must speak English &amp; Arabic</li></ul>Please submit your CV by emailing to info@profilegroup.ae Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per month

Real Estate Sales Manager

PROPERTY SHOP INVESTMENT

Company DescriptionEstablished in 2007, Property Shop Investment LLC (PSI) is the leading private real estate company headquartered in Abu Dhabi. Recognized for its outstanding performance, PSI has achieved prominent brand recognition in the UAE real estate market. Offering a wide range of real estate services, including property brokerage, investment advisory, management, and consultancy services, PSI is committed to delivering a seamless and professional real estate experience. With award-winning expertise and a dedicated team across various departments, PSI consistently exceeds industry expectations and achieves significant milestones.Role DescriptionThis is a full-time, on-site role for a Property Consultant based in Abu Dhabi. The Property Consultant will be responsible for advising clients on property investments, overseeing the buying, selling, and leasing processes, providing excellent customer service, and maintaining strong relationships with clients. Additionally, the role involves market research, property appraisals, and ensuring clients have a hassle-free real estate experience.Qualifications<ul><li>Proven skills in Consulting and Real Estate to provide expert property investment advice</li><li>Strong Communication and Customer Service skills to build and maintain client relationships effectively</li><li>Experience in Sales with the ability to meet and exceed targets and objectives</li><li>Knowledge of the UAE real estate market and relevant laws and regulations</li><li>Excellent negotiation and interpersonal skills</li><li>Ability to work in a team-oriented, fast-paced environment</li><li>Bachelor&rsquo;s degree in Real Estate, Business Administration, or a related field is a plus</li><li>Proficiency in multiple languages is an advantage</li></ul>Job Type: Full-time

Property Consultant - Arabic Speaker

Mark Home Real Estate 

Job Title: Real Estate AgentCompany: Mark Home Real Estate &ndash; Abu DhabiAbout UsMark Home Real Estate is a trusted and respected property firm based in Abu Dhabi. With professionalism, innovation, and deep market expertise, we are proud to deliver exceptional services in the UAE real estate market. Led by our visionary General Manager, Mr. Islam Azzab, we are committed to building long-term client relationships and providing career growth opportunities for our team.Job OverviewAs a Real Estate Agent at Mark Home Real Estate, you will play a key role in connecting clients with their dream homes and investment opportunities. You will be responsible for managing property transactions, generating leads, and ensuring a smooth experience for both buyers and sellers.Key Responsibilities<ul><li>Assist clients in buying, selling, and renting properties.</li><li>Conduct property viewings and market analysis.</li><li>Generate leads through networking, referrals, and marketing strategies.</li><li>Negotiate offers and finalize contracts in the best interest of clients.</li><li>Promote property listings on various platforms.</li><li>Stay updated with real estate laws, financing, and market trends.</li><li>Build strong client relationships to ensure repeat and referral business.</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in real estate or sales</li><li>Strong communication and negotiation skills.</li><li>Knowledge of the UAE real estate market.</li><li>Ability to work independently and as part of a team.</li><li>Self-motivated, proactive, and target-driven.</li><li>Valid UAE driving license (preferred).</li></ul>Why Join Mark Home Real Estate?<ul><li>Attractive commission structure.</li><li>Professional training and mentorship.</li><li>Access to a wide range of exclusive listings.</li><li>Supportive work environment focused on growth and success.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per monthExperience:<ul><li>Sales Consultant: 1 year (Preferred)</li></ul>

Real Estate Agent

Connect Real Estate

Real Estate &amp; Accounting ExperienceJob Summary:We are looking for a highly organized and proactive Assistant to the Manager with strong experience in Real Estate and Accounting. The ideal candidate will support daily operations, manage client communications, assist with property listings, handle basic financial tasks, and ensure smooth workflow for the management team.Key Responsibilities:Real Estate Tasks:Manage property listings, inquiries, and client follow-upsPrepare tenancy contracts, Tawtheeq applications, and renewalsCoordinate property viewings and schedule appointmentsMaintain and update CRM systems and property databasesPrepare marketing materials and assist with advertising and social media updatesAccounting &amp; Administrative Tasks:Handle basic accounting entries, invoicing, receipts, and petty cashPrepare weekly and monthly financial reportsAssist in budgeting and expense managementOrganize documents, files, and contractsProvide executive support to the Manager with daily tasks, meeting coordination, and office managementRequirements:Minimum 2&ndash;3 years experience in UAE real estate (mandatory)Experience in accounting or bookkeepingStrong communication skills in English (Arabic is a plus)Proficient in Microsoft Office, CRM systems, and digital toolsAbility to multitask, solve problems, and work independentlyProfessional, organized, and reliableJob Type: Full-timePay: AED2,500.00 - AED4,000.00 per month

Manager Assistant

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