customer experience quality specialist product development design

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Customer Experience Quality Specialist | Product Development &amp; Design
</div></div><div><div>Ref #
</div><div>229735
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 16-Mar-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>At Qatar Airways, we craft cutting- edge inflight products, enhance passenger comfort, and drive innovation in aviation design.<br>
From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.<br>
If you are passionate about innovation, customer experience, technology, and design, this is your chance to contribute and make a lasting impact in the aviation industry.<br>
Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences.</p><p><b>
About the Role</b></p><p>
As a <b>Customer Experience Quality Specialist</b>, you will play a pivotal role in safeguarding and elevating our service standards, ensuring that Qatar Airways remains the benchmark for excellence in global aviation.<br>
You will act as a trusted auditor and experience champion, conducting end-to-end evaluations of the customer journey&mdash;both digital and physical. From testing mobile apps, websites, and live chat platforms to assessing airport facilities and inflight services, you will uncover insights that drive innovation and operational excellence. Your expertise will help shape strategic decisions, improve processes, and enhance customer satisfaction by rapidly adapting to evolving expectations.<br>
You will analyse key performance metrics such as NPS and customer ratings, maintain advanced reporting platforms, and collaborate with cross-functional teams to bridge design, operations, and training. Through competitor benchmarking and trend analysis, you will influence the development of engagement standards, KPIs, and service propositions that keep Qatar Airways ahead of the curve.</p><p>
As a Customer Experience Quality Specialist, you will:</p><ul><li>
Conduct comprehensive audits of the entire customer journey&mdash;digital and physical&mdash;acting as a mystery shopper to uncover actionable insights.</li><li>
Evaluate all customer touchpoints, including mobile apps, websites, live chat, bots, social media, and airport facilities, identifying opportunities to enhance engagement and satisfaction.</li><li>
Analyze customer feedback, NPS dashboards, and industry trends to inform strategic improvements and maintain Qatar Airways&rsquo; competitive edge.</li><li>
Collaborate with cross-functional teams to bridge design, operations, and training, ensuring seamless implementation of service enhancements.</li><li>
Develop and maintain advanced reporting platforms that deliver clear, data-driven insights for leadership decision-making.</li><li>
Contribute to the evolution of customer journey design, engagement standards, and KPIs across ground, digital, and inflight experiences.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.<br>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><p>
A successful candidate should possess the following experience and qualifications:</p><ul><li>
Diploma/Bachelor&rsquo;s degree or Equivalent with minimum 5+ years of experience of leading end-to-end customer experience quality audits for digital, product, service design and / or operations in luxury hospitality, Michelin Star and / or high-end restaurants, cruise liners and / or full-service airline.</li><li>
Intermediate to advanced skill in MS Office and visualization tools such as Power BI, Pisano, Qualtrics</li><li>
Experience in a customer facing role with experience in a supervisory role.</li><li>
Excellent understanding of customer experience and ability to interpret complex data and translate insights into actionable recommendations.</li><li>
Exceptional communication and collaboration skills to influence stakeholders and drive change.</li><li>
A proactive mindset, attention to detail, and commitment to maintaining the highest standards of excellence.</li><li>
Strong understanding of digital platforms, customer engagement strategies, and emerging trends.</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing the application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=229735</div></div></div></div></div></div></div></div>

Customer Experience Quality Specialist | Product Development & Design

Starlink Qatar

<div>
 <p>
  <strong>
   We&rsquo;re Hiring | UX Specialist
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a creative and detail-oriented
  <strong>
   UX Specialist
  </strong>
  to design intuitive, accessible, and engaging digital experiences across
  <strong>
   web and mobile platforms
  </strong>
  . This role plays a key part in aligning
  <strong>
   user needs with business objectives
  </strong>
  , driving customer satisfaction and product success through research-led, data-driven design.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The UX Specialist will be responsible for
  <strong>
   user research, interaction design, usability testing, and continuous improvement
  </strong>
  of digital interfaces. You will work closely with product, technology, and business teams to ensure design consistency, accessibility compliance, and high-quality user experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities &amp; Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   User Research &amp; Analysis
  </strong>
 </p>
 <ul>
  <li>
   Conduct user research, interviews, and usability testing
  </li>
  <li>
   Analyze user behavior, analytics, and feedback to inform design decisions
  </li>
 </ul>
 <p>
  <strong>
   UX Design &amp; Prototyping
  </strong>
 </p>
 <ul>
  <li>
   Create wireframes, user flows, and interactive prototypes for web and mobile applications
  </li>
  <li>
   Ensure designs follow responsive design principles and accessibility standards
  </li>
 </ul>
 <p>
  <strong>
   Usability &amp; Accessibility Compliance
  </strong>
 </p>
 <ul>
  <li>
   Validate interfaces against usability best practices and
   <strong>
    WCAG
   </strong>
   guidelines
  </li>
  <li>
   Collaborate with developers to implement accessible and user-friendly solutions
  </li>
 </ul>
 <p>
  <strong>
   Design Systems &amp; Consistency
  </strong>
 </p>
 <ul>
  <li>
   Maintain and evolve design systems, style guides, and reusable UI components
  </li>
  <li>
   Ensure consistency across all digital products and platforms
  </li>
 </ul>
 <p>
  <strong>
   Collaboration &amp; Stakeholder Engagement
  </strong>
 </p>
 <ul>
  <li>
   Work closely with product managers, developers, and business stakeholders
  </li>
  <li>
   Provide UX recommendations during project planning, reviews, and delivery phases
  </li>
 </ul>
 <p>
  <strong>
   Testing &amp; Continuous Improvement
  </strong>
 </p>
 <ul>
  <li>
   Conduct usability testing and A/B experiments
  </li>
  <li>
   Monitor analytics and user feedback to drive continuous, iterative improvements
  </li>
 </ul>
 <p>
  <strong>
   Documentation &amp; Artefact Management
  </strong>
 </p>
 <ul>
  <li>
   Produce UX documentation including research insights, design specifications, and usability reports
  </li>
  <li>
   Maintain organized repositories of design artefacts for reference and audit purposes
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    3&ndash;5 years
   </strong>
   of experience in UX design, user research, and usability testing
  </li>
  <li>
   Hands-on experience with wireframing, prototyping, and user journey mapping
  </li>
  <li>
   Exposure to
   <strong>
    WCAG accessibility standards
   </strong>
   and responsive design
  </li>
  <li>
   Experience using analytics and user feedback to guide design improvements
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in UX Design, Human-Computer Interaction, or a related field
  </li>
 </ul>
 <p>
  <strong>
   Preferred Certifications
  </strong>
 </p>
 <ul>
  <li>
   UX Design (NN/g, HFI, or equivalent)
  </li>
  <li>
   Usability Testing or Accessibility Compliance
  </li>
 </ul>
 <p>
 </p>
</div>


UX Specialist

Spendwisor

<p><b>Chief Product Officer (CPO)</b></p><p><b>Role Overview</b><br/>We are looking for a CPO who can simplify complex regulatory and risk requirements into intuitive, user-friendly products &mdash; without compromising compliance or performance.</p><p><b>Key Responsibilities</b></p><p><b>Product Strategy &amp; Roadmap</b></p><ul><li>Define the product vision, strategy, and long-term roadmap for BNPL, lending, and financial service offerings.</li><li>Prioritize features based on user needs, market research, revenue potential, and business goals.</li><li>Identify new opportunities for product expansion, customer segments, and strategic initiatives.</li></ul><p><b>Product Development &amp; Lifecycle Management</b></p><ul><li>Lead the entire product lifecycle&mdash;from ideation, research, design, and development to launch and post-launch optimization.</li><li>Break down requirements into clear product specifications, user stories, wireframes, and acceptance criteria.</li><li>Ensure timely delivery of product releases while maintaining quality and functional excellence.</li></ul><p><b>UI/UX Optimization</b></p><ul><li>Oversee UX research, design audits, and continuous improvement of app and web interfaces.</li><li>Ensure user flows are intuitive, accessible, and optimized for high conversion and engagement.</li><li>Work closely with designers to maintain a consistent and high-quality user experience.</li></ul><p><b>Cross-Functional Leadership</b></p><ul><li>Collaborate with engineering to ensure technical feasibility, scalability, and performance.</li><li>Work with operations, customer support, and risk teams to align product functionality with business operations.</li><li>Partner with compliance and legal teams to ensure products meet regulatory and security standards.</li></ul><p><b>Data-Driven Product Decisions</b></p><ul><li>Use analytics, A/B testing, customer insights, and market intelligence to inform product decisions.</li><li>Track product KPIs and success metrics, continuously improving performance and outcomes.</li><li>Ensure product decisions align with unit economics, customer lifetime value, and lending profitability.</li></ul><p><b>Stakeholder &amp; Team Management</b></p><ul><li>Manage product managers, designers, and cross-functional contributors.</li><li>Communicate product plans, progress, and strategy to leadership and internal teams.</li><li>Drive alignment between product, engineering, marketing, and senior management.</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>6+ years of experience in product management, with at least 3 years in <b>fintech, payments, lending, or mobile-first consumer products</b>.</li><li>Proven success in building and scaling digital products from concept to launch.</li><li>Strong understanding of BNPL workflows, digital lending UX, payments, and risk flows.</li><li>Experience in creating product roadmaps, writing BRDs/PRDs, and managing agile development cycles.</li><li>Knowledge of UI/UX best practices for mobile apps and web platforms.</li><li>Strong analytical skills with experience using product analytics tools.</li><li>Excellent communication, leadership, and stakeholder management abilities.</li></ul><p>Job Type: Full-time</p>

Chief Product Officer

<div>
 A senior engineer for this role is one of the key people that will support the technical manager and solution architect in fronting the customer. The engineer is expected to be able to do requirement gathering, communicating the requirements to offshore development/product team, be a proxy for the offshore development/product team for technical design, testing &amp; deployment. As a module track leader, you are expected to manage customer expectations and coordinate delivery with the development/product team by managing the project schedule and tasking of the module.
 <br/>
 <br/>
 You are expected to work with various roles in the project including but not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   BA Lead/Manager to gather requirements.
  </li>
  <li>
   Off-shore teams for deliver project modules (development/product teams).
  </li>
  <li>
   Singapore HQ teams to on product features &amp; extensions.
  </li>
  <li>
   Test Manager to conduct internal &amp; external testing for the project.
  </li>
  <li>
   Manage product vendors and integrations of products with developers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Requirement Gathering
  </li>
  <li>
   Meet customer, users and product teams to derive requirements.
  </li>
  <li>
   Good and innovative in UI wireframe prototyping to solicit requirements. Manage chatbot avatar designers to deliver avatar UI/UX requirements.
  </li>
  <li>
   Push customers to obtain knowledge bases for LLM. Curate and manage knowledge bases for LLM as the proxy for development and product teams.
  </li>
  <li>
   Work with BA and development team to derive use cases of LLM chatbot usages.
  </li>
  <li>
   Write requirement documentation.
  </li>
  <li>
   Convert requirements into epics and user stories.
  </li>
  <li>
   Work with UIUX engineer to come up with user journey before and after solutioning.
  </li>
  <li>
   Communicate with UIUX engineer to product wireframes and interactive prototypes.
  </li>
  <li>
   Convert business requirements to technical documents.
  </li>
  <li>
   Technical Design
  </li>
  <li>
   Work with development and product teams to derive design documents.
  </li>
  <li>
   Work with avatar and LLM chatbot backend teams to ensure integrated design delivery for product enhancement and for use cases.
  </li>
  <li>
   Work with technical manager and technical leads (offshore) to come up with technical design for module requirements.
  </li>
  <li>
   Work with technical manager and senior technical leads (Singapore) to come up with technical design for product customisation requirements. Practitioner of SCRUM Methodology
  </li>
  <li>
   Integration
  </li>
  <li>
   Work with partners and vendors to integrate applications.
  </li>
  <li>
   Integration with other project subsystems to complete the full system, e.g. app-to-app integrations and cybersecurity.
  </li>
  <li>
   Work with Technical Architect/Manager on the technical design of assigned modules.
  </li>
  <li>
   Coordinate and work with project engineers and system engineers to ensure integrations of asset data into the product.
  </li>
  <li>
   Functional Testing
  </li>
  <li>
   Coordinate and work with project engineers and users to conduct test and commissioning of use cases.
  </li>
  <li>
   Support Test Manager in the documentation of test scenarios for software modules.
  </li>
  <li>
   Support Test Manager in internal testing of software modules
  </li>
  <li>
   Support Test Manager in the integration testing of software modules
  </li>
  <li>
   Support Test Manager in User Acceptance Testing (UAT)
  </li>
  <li>
   DevOps &amp; Deployment
  </li>
  <li>
   Able to use various DevOps tools to perform the following:
  </li>
  <li>
   Deployment of software systems
  </li>
  <li>
   Patching of software updates
  </li>
  <li>
   Run static code analysis using DevOps tools
  </li>
  <li>
   Manage branching, approval of check-ins etc
  </li>
  <li>
   Run dynamic analysis with DevOps tools
  </li>
  <li>
   Facilitate offshore developers and leads in security report lapses.
  </li>
  <li>
   Performance Testing
  </li>
  <li>
   Able to use automation test tools to conduct performance testing for project.
  </li>
  <li>
   Able to product performance test report.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Personality &amp; Work Traits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Software Engineering certifications and/or relevant degree.
  </li>
  <li>
   Good Leadership skills
  </li>
  <li>
   Good presentation skills
  </li>
  <li>
   Good communication skills
  </li>
  <li>
   Able to manage a team of 2-4 people
  </li>
  <li>
   Independent Worker (Able to work independently with minimal guidance)
  </li>
  <li>
   A proactive work attitude
  </li>
  <li>
   A team player (Inclusive mind-set to collaborate effectively in a diverse team)
  </li>
  <li>
   Problem solver
  </li>
  <li>
   Able to deliver with quality
  </li>
  <li>
   *Fast learner (for technology)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experienced in software requirements gathering and team leading of both frontend and backend development.
  </li>
  <li>
   Experienced in application deployment to an IT infrastructure (on-premise and public cloud).
  </li>
  <li>
   Experienced with LLM chatbot and avatar development and/or integration.
  </li>
  <li>
   Good understanding and experience of one or more full project SDLC as technical lead
  </li>
  <li>
   Able to confidently and clearly communicate with others
  </li>
  <li>
   Able to express design using UML notation &amp; UML Diagrams, and good in writing software engineering documentation.
  </li>
  <li>
   Worked in at least 2 projects using English as the main language of communication.
  </li>
  <li>
   Experience with SCRUM or other agile framework
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Microsoft project or a scheduling tool
  </li>
  <li>
   Some experience with programming languages &amp; development tools:
  </li>
  <li>
   HTML, JavaScript, CSS3
  </li>
  <li>
   *Java/*C#/*C++
  </li>
  <li>
   Some experience with programming frameworks
  </li>
  <li>
   AngularJS (Preferred) /*ReactJS/*VueJS
  </li>
  <li>
   Microservices design and containers deployment of applications
  </li>
  <li>
   One or more of the following COTS products experience
  </li>
  <li>
   Enterprise Service Bus &amp; Messaging Brokers
  </li>
  <li>
   Kafka
  </li>
  <li>
   *AMQP
  </li>
  <li>
   *MQTT
  </li>
  <li>
   *Protobuf
  </li>
  <li>
   CEP &amp; Rule Engines
  </li>
  <li>
   Application Servers
  </li>
  <li>
   NodeJS
  </li>
  <li>
   Java-based Application Servers
  </li>
  <li>
   Web servers, eg. IIS
  </li>
  <li>
   Container Orchestrators
  </li>
  <li>
   Databases
  </li>
  <li>
   Relational databases
  </li>
  <li>
   Microsoft MSSQL
  </li>
  <li>
   PosgresSQL
  </li>
  <li>
   *Oracle
  </li>
  <li>
   No-SQL databases
  </li>
  <li>
   Administrative Tools:
  </li>
  <li>
   Microsoft Project or equivalent tool
  </li>
  <li>
   MS Offices (Word, Excel, PowerPoint)
  </li>
  <li>
   MS Teams
  </li>
  <li>
   DevOps Tools
  </li>
  <li>
   Jira
  </li>
  <li>
   Confluence
  </li>
  <li>
   GitLab
  </li>
  <li>
   SonarQube
  </li>
  <li>
   Nexus/Maven
  </li>
  <li>
   Postman, or equivalent
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Languages
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   English
  </li>
  <li>
   *Chinese
  </li>
  <li>
   *Vietnamese
  </li>
  <li>
   *Arabic
  </li>
  <li>
   Good to have
  </li>
 </ul>
</div>


Senior Software Engineer – LLM Chatbot and Avatar (Qatar)

Kham

<p><b>About Us:</b><br/>At Kham, we are passionate about fashion and creating a brand that inspires confidence and individuality. We are looking for a creative and committed Graphic Designer &amp; Social Media Specialist to join our team. If you have a love for fashion, a knack for storytelling through visuals, and a strong command of design tools, we&rsquo;d love to hear from you!</p><p><b>Key Responsibilities:</b></p><ul><li>Create visually compelling graphics, videos, and other content that aligns with the brand&rsquo;s vision.</li><li>Design marketing materials for social media platforms (Instagram, Facebook, TikTok, etc.) and campaigns.</li><li>Manage social media accounts by scheduling posts, monitoring engagement, and ensuring brand consistency.</li><li>Brainstorm and execute creative content ideas that resonate with our audience.</li><li>Edit and enhance photos and videos for campaigns, promotions, and product launches.</li><li>Collaborate closely with the marketing and product team to align visuals with our overall strategy.</li><li>Stay updated on social media trends, tools, and strategies to ensure content is fresh and engaging.</li></ul><p><b>Qualifications and Skills:</b></p><ul><li>Proven experience in graphic design and social media management (portfolio required).</li><li>Proficiency in design and editing software such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects, etc.).</li><li>Strong understanding of social media algorithms and trends.</li><li>Excellent eye for detail, color, and aesthetics.</li><li>Passion for fashion and a genuine interest in our brand&rsquo;s vision.</li><li>Ability to work independently and meet deadlines in a fast-paced environment.</li><li>Enthusiastic, creative, and committed to delivering high-quality work.</li></ul><p><b>Preferred:</b></p><ul><li>Female candidates with a deep understanding of fashion culture and trends.</li></ul><p><b>Why Join Us?</b></p><ul><li>Work in a creative and fashion-forward environment.</li><li>Opportunities for professional growth and development.</li><li>Be a part of a brand that values your creativity and commitment.</li></ul><p><b>How to Apply:</b><br/>Please send your resume, portfolio, and a brief cover letter detailing why you&rsquo;d be a great fit for this role.</p><p>We can&rsquo;t wait to meet the creative mind who will help take our brand to the next level!</p><p>Job Types: Full-time, Part-time, Temporary, Internship<br/>Contract length: 24 months</p>

Graphic Artist / Social Media

Intelligent Data Systems W.L.L - IDS

<div>
 Date: Dec 4, 2025
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Doha, QA
 <br/>
 <br/>
 Company: Intelligent Data Systems W.L.L
 <br/>
 <br/>
 Req ID: 2519
 <br/>
 <br/>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 <strong>
  Senior Specialist - Sales
  <br/>
  <br/>
 </strong>
 <strong>
  Job Scope
  <br/>
  <br/>
 </strong>
 The Senior Specialist - Sales is accountable for driving revenue growth by fostering strong client relationships and identifying new business opportunities. S/He supports in setting and achieving sales targets, negotiates pricing, ensures product and service quality, and stays attuned to market dynamics.
 <br/>
 <br/>
 <strong>
  Main Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with the Sales Manager to establish sales targets, develop forecasts, and adapt sales strategies to align with budgetary goals
  </li>
  <li>
   Conduct comprehensive market research to identify potential clients, fostering new partnerships that drive sales growth and open doors to fresh opportunities
  </li>
  <li>
   Cultivate and maintain robust business relationships with existing clients through regular visits, updates, and proactive engagement initiatives
  </li>
  <li>
   Collaborate closely with Vendor Account Managers throughout the sales cycle to build a robust sales pipeline
  </li>
  <li>
   Visit clients to assess product/service requirements, manage order updates, and oversee timely deliveries while addressing any outstanding issues
  </li>
  <li>
   Address customer complaints by making well-informed decisions and reporting follow-up actions as necessary
  </li>
  <li>
   Negotiate and finalize pricing and payment terms within approved parameters, providing transparent reporting on completed deals
  </li>
  <li>
   Keep clients informed about product/service changes, new offerings, and updates
  </li>
  <li>
   Maintain and update client accounts and databases regularly
  </li>
  <li>
   Conduct regular market visits, analyze competitors, and prepare recommendations to boost sales and strengthen market positioning
  </li>
  <li>
   Coordinate with relevant departments for the introduction of new products/services into the market and stay informed about industry modifications and trends
   <br/>
   <br/>
   <br/>
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  Position Requirements
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  Education
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 Bachelor&rsquo;s degree in Business Administration, Sales and Marketing or any other related field
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  Experience
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 At least 3 to 5 years of relevant experience
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Senior specialist - Sales

Alchemy Global Talent Solutions

<div>
 <p>
  Our client is looking for an experienced Research and Strategy Manager to support the development of its award-winning onboard experience through insight-led planning, product innovation, and strategic alignment. Based in Doha, this role is ideal for candidates with a background in consulting, insights, or premium travel industries&mdash;particularly those experienced in benchmarking, customer analysis, and concept-to-execution research. You'll shape the future of inflight product innovation through detailed market intelligence and structured strategic recommendations.
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  <strong>
   What You&rsquo;ll Be Doing:
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  Lead strategic research initiatives including voice-of-customer programmes, competitive benchmarking, and macro-environmental scanning to support product innovation.
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  Translate data and insights into actionable strategies and structured recommendations aligned with long-term vision and commercial objectives.
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  Collaborate with senior leadership (SVP/VP) to inform product planning, cost justifications, and opportunity prioritisation across multiple domains.
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  Create detailed business cases for new cabin products, IFE/connectivity upgrades, seating innovations and onboard service initiatives.
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  Utilise financial modelling and ROI analysis to support investment decisions and roadmap planning.
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  Monitor consumer and technology trends across aviation, hospitality, luxury travel and lifestyle sectors to guide product direction.
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  Manage passenger research (quantitative/qualitative) and develop robust market and trend analysis frameworks.
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  Lead or support process improvement initiatives including SOP development, KPI design, and efficiency enhancements.
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  Maintain and update competitor intelligence tools, dashboards and insight platforms to support strategic reviews.
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  Drive the use of AI tools and large-scale data analytics to uncover deeper insights and trend signals.
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  Prepare high-quality strategic presentations, reports and dashboards for senior leadership and executive steering committees.
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  Contribute to the delivery of customer experience transformation projects through structured, insight-led contributions.
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  <strong>
   Required Qualifications, Skills &amp; Experience:
  </strong>
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  Bachelor&rsquo;s or Masters&rsquo; degree in Business, Strategy, Aviation, or related field.
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  Minimum 7 years&rsquo; experience in strategy, product insights, research, or consulting&mdash;preferably in aviation, travel, hospitality, or luxury sectors.
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  Experience with Lean Six Sigma, process improvement, or KPI framework design (Green Belt or above preferred).
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  Proficiency in customer and competitor intelligence, with a strong understanding of global consumer behaviours and trends.
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  Skilled in financial modelling, business case development, and data storytelling for senior audiences.
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  Strong analytical mindset with the ability to operate across ambiguity and drive clarity through structured insight.
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  Excellent communication skills&mdash;verbal, written, and visual&mdash;able to influence stakeholders with high-impact presentations.
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  Advanced user of MS Excel and PowerPoint, ideally with dashboarding and reporting experience.
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  Applicants must be willing to relocate to Qatar.
 </p>
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  <br/>
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  Interested? Reach out to Alchemy Global Talent Solutions today.
 </p>
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 </p>
</div>


Research and Strategy Manager

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