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customer experience specialist

Posha

<div>
 
 Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users 🥘
 
 
 
 
 
 See it in action: **https://bit.ly/howposhaworks**
 
 
 
 
 
 Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs 💙 including Accel Partners, Waterbridge Ventures.
 
 
 
 
 
 
 
 
 
 🤔What can I expect from this role?
 
 
 
 As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.
 
 
 
 
 
 
 
 
 
 🔧What will my work responsibilities look like if I join Posha?
 
 
 
 In this role, you&rsquo;ll be a part of the Customer Success function and key responsibilities shall include but not be limited to &ndash;
 
 <ul>
 <li>
 Manage all customer-centric communication channels &ndash; including app and website chat flows &ndash; while maintaining key support metrics
 </li>
 <li>
 Handle customer concerns end-to-end: direct them to the right solutions, follow up with internal teams, and ensure satisfaction
 </li>
 <li>
 Own customer relationships in an external-facing role, primarily with users based in the USA
 </li>
 <li>
 Use CRM tools to manage the customer lifecycle and track engagement
 </li>
 <li>
 Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows
 </li>
 <li>
 Work on community engagement strategies to drive retention and reduce churn
 </li>
 <li>
 Relay customer insights and feedback to product, operations, and engineering teams to influence key decisions
 </li>
 </ul>
 
 
 
 
 
 
 
 
 😍What makes you a match for us?
 
 
 <ul>
 <li>
 Willingness to work in US timings
 
 (Rotational shifts between 9PM to 2 PM IST)
 
 </li>
 <li>
 Exceptional English communication with clear diction &ndash; any experience of supporting US-based customers/clients is a plus
 </li>
 <li>
 Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible
 </li>
 <li>
 Should be process-driven, an effective communicator, and appreciate a dynamic work environment
 </li>
 <li>
 Patience, empathy, strong interpersonal &amp; relationship building skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 🚀Working at Posha
 
 
 <ul>
 <li>
 Equity ownership through our
 
 ESOP program
 
 </li>
 <li>
 Comprehensive
 
 wellness benefits
 
 to keep you thriving
 </li>
 <li>
 Quarterly reviews built for
 
 fast career acceleration
 
 </li>
 </ul>
 
 And of course working with a team that's genuinely obsessed with great food.
 
 
 
 
 
 
 
 
 
 🍔Discover Posha
 
 
 <ul>
 <li>
 What users have to say about our Product
 </li>
 <li>
 
 Twitter love from users
 
 </li>
 <li>
 
 How Posha works
 
 </li>
 <li>
 
 Our Website
 
 </li>
 <li>
 Read
 
 Our Story
 
 📕
 </li>
 </ul>
</div>

Customer Experience Specialist

Amazon

<div>
 
 Description
 
 
 
 About Amazon
 
 
 Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience &ndash; Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 
 About The Role
 
 
 
 Account Management- Brand Specialist
 
 
 As a Brand Specialist you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.
 
 
 AVS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor&rsquo;s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.
 
 
 You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on operational aspects of managing the customer relationships with our vendors.
 
 
 You will conceive, create and analyze a wide range of marketing activities/campaigns to grow the vendor&rsquo;s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor&rsquo;s business with Amazon, root cause analysis of issues and opportunities affecting business.
 
 
 Timings will be as per EU shift, 12:00 pm IST to 9:00 pm IST
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Establish long term partnerships with key vendor partners for the group of vendors handled.
 </li>
 <li>
 Partnering with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
 </li>
 <li>
 Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
 </li>
 <li>
 Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience.
 </li>
 <li>
 Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers.
 </li>
 <li>
 Conduct regular WBRs, MBRs with the vendors, highlight business metric performance and building action plans.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience with Excel
 </li>
 <li>
 1+ years of Account Management/Vendor Management
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of Account Management/Vendor Management
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka - A66
 
 
 Job ID: A3132992
</div>

Brand Specialist

Annalect India

<div>
 
 We have an exciting role of
 
 Specialist Presentation Designer (Healthcare)
 
 to drive and translate creative and contemporary ideas to solid design and impact. You will have a key role in design and deployment of creative campaigns with our global clients, including many Fortune 50 companies.
 
 
 
 
 
 About Annalect India
 
 
 We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world&rsquo;s premium media services: OMD, PHD and Hearts &amp; Science.
 
 
 
 
 
 Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in the areas of
 
 Creative Services, Technology, Marketing Science (data &amp; analytics), Business Shared Services, Market Research
 
 and
 
 Media Services
 
 . We currently have 1500+ awesome colleagues (in Annalect India) committed to solving our clients&rsquo; pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey.
 
 
 
 Let us build this, together!
 
 
 
 
 
 
 
 This is an exciting role and would entail you to
 
 
 <ul>
 <li>
 Effectively communicate complicated ideas in visually compelling and effective ways.
 </li>
 <li>
 Have a deep understanding of
 
 healthcare &amp; pharmaceutical
 
 brand advertising and marketing
 </li>
 <li>
 Develop creatives for global
 
 healthcare and pharmaceutical
 
 brands
 </li>
 <li>
 Produce creative, comprehensive layouts and designs for marketing collateral, proposals and client deliverables.
 </li>
 <li>
 Design with purpose&mdash;understand the content of presentations and utilize best graphic design practices.
 </li>
 <li>
 You will be an integrated member of the creative team, contributing ideas, shaping visual narratives, and collaborating with senior design leadership.
 </li>
 <li>
 This role requires both creative insight and technical mastery to transform complex information into persuasive, elegant, and brand-aligned presentations.
 </li>
 <li>
 You will be producing creative, impactful, and interactive Presentation designs.
 </li>
 <li>
 A creative problem solver with a good understanding of conceptual design and storyboarding, managing projects from start to finish.
 </li>
 <li>
 You will also be able to visualize and create stunning infographics based on shared data for digital and social assets.
 </li>
 <li>
 Excellent PowerPoint design, conceptualization, and project management skills. Work on all kind of PowerPoint/Creative jobs using MS Office tools/Adobe package.
 </li>
 <li>
 Ability to work well under deadline pressure with high attention to detail.
 </li>
 <li>
 Format raw presentations as per standard client templates and brand guidelines.
 </li>
 <li>
 Design slides based on handwritten/scribbled, scanned and PDF documents, applying creativity and thought process.
 </li>
 <li>
 Develop user-friendly presentation templates from scratch.
 </li>
 <li>
 Independently deliver projects end-to-end, with least or no handholding by the Leads.
 </li>
 <li>
 Maintain self-quality control checklist of work done and produce error free output.
 </li>
 <li>
 Ability to understand Presentation design principles for Screenshow, Print, &amp; Digital versions.
 </li>
 <li>
 Excellent communication, effective client interaction and problem-solving skills. Should have ability to prioritise projects.
 </li>
 <li>
 Participation in team huddles, team wide initiatives, activities. Influence clients with the strong customer service.
 </li>
 </ul>
 
 
 
 
 Mandatory skills:
 
 <ul>
 <li>
 Qualification: Bachelor of Fine Arts or similar qualification.
 </li>
 <li>
 Comfortable working across time zones and collaborating asynchronously
 </li>
 <li>
 Proven experience working as a PowerPoint Designer in a professional presentation graphics department.
 </li>
 <li>
 Advanced PowerPoint design and animation skills.
 </li>
 <li>
 High Creative skills, the ability to understand written context and transform in graphical creative way.
 </li>
 <li>
 Skills in Adobe Photoshop and Illustrator are important.
 </li>
 <li>
 Have a strong skill in typography, attractive layout, Digital and Print Design.
 </li>
 <li>
 Exceptional accuracy and attention to detail.
 </li>
 <li>
 Experience in managing teams that handle high-volume requests.
 </li>
 <li>
 Good verbal and written communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 This may be the right role for you if you have
 
 
 <ul>
 <li>
 8+years in experience with integrated creative production as a
 
 Specialist
 
 Presentation and Graphic designer in an agency/Production houses/Pharmaceutical brands that
 
 specializes in serving healthcare brands
 
 </li>
 <li>
 Solid graphic design skills and good attention to detail.
 </li>
 <li>
 Determine project scope includes effective brief talking, negotiating deadlines, and creating and communicating timescales, define time estimates for complex projects.
 </li>
 <li>
 Ensure all visual content adheres to brand standards, accessibility guidelines, and channel-specific specifications.
 </li>
 <li>
 Create templates, design systems, and scalable design assets for recurring use.
 </li>
 <li>
 Provide art direction support and offer design recommendations based on target audience and campaign objectives.
 </li>
 <li>
 Confident and enthusiastic team player, flexible can-do attitude and adaptable.
 </li>
 <li>
 Excellent customer service approach: Provide the best solutions, effective communication and build strong rapport with the team and client.
 </li>
 <li>
 High standards of integrity, professionalism, and ethics.
 </li>
 </ul>
 
 
 
 
 Shift - 2 to 11 pm
 
 
 Location - Chennai, Bangalore &amp; Hyderabad
 
 
 Work Model -Hybrid
 
 
 
</div>

Presentation Designer - Specialist (Healthcare)

<div>
 
 Description
 
 
 
 Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader willing to be a part of the journey which would change the way India buys and sells? If yes, this opportunity will appeal to you.
 
 
 We are seeking a Sales Specialist (SS) as a part of the Multi Channel Fulfillment team within Amazon Seller Services organization. Amazon Seller Services offers services to sellers in India to sell on Amazon.in and expand their reach via online platform (refer to www.services.amazon.in). Direct Sales (DS) team is focused on launching and growing strategic sellers and brands that our customers look for. The DS team provides key business inputs for helping the sellers and brands grow their business on .IN marketplace.
 
 
 SS with the DS team will have the opportunity to work in a dynamic sales environment, help to identify and launch sellers / brands of medium to large complexity that are loved by our customers. (S)He will not only launch sellers but work with them post launch to deliver on superior customer experience and help them build their online presence.
 
 
 The work will entail UpSelling the suite of services to sellers that bring desirable selection thereby enhancing customer experience on .IN marketplace. (S)He will be responsible for negotiating with multi- functional stakeholders within seller organization, devise a launch plan, resolve execution blockers, bring them onboard and execute a joint business plan to ensure success post launch. SS would also have the opportunity to share recommendations on process improvements for various internal cross functional teams.
 
 
 
 Specific Responsibilities
 
 
 
 <ul>
 <li>
 Understand Amazon Seller Services products and services: Articulate key benefits to external audiences
 </li>
 <li>
 Champion the Seller Relationship for Amazon: Build strong communication channel at all levels of seller&rsquo;s organization, set clear expectations, provide frequent status updates and work towards a growth plan
 </li>
 <li>
 Review Performance and Own Seller Success: Provide guidance on actions needed through analysis, joint reviews, adoption of tools and scalable processes. Conduct analysis on current business and future opportunities and provide routine executive-level reporting. Publish recommendations and action plans based on data.
 </li>
 <li>
 Identify Large Sellers: Engage with yet-to-be launched large sellers, bring their blockers forward to cross functional teams and align solutions, co-create joint propositions and bring them onboard
 
 
 </li>
 </ul>
 Location:
 
 
 This position is based out of Gurugram.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of sales experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience meeting revenue targets and quotas
 </li>
 <li>
 Experience in e-commerce
 </li>
 <li>
 Experience working in a fast-paced and highly cross-functional organization
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka
 
 
 Job ID: A3131301
</div>

Sales Specialist, Direct Sales - MCF

<div>
 
 Job Description
 
 
 
 
 As Visual Merchandising &amp; Commercial Specialist, You contribute towards regional goals and set priorities that influences an inspiring, commercial, and consistent customer experience connected to the Global visual &amp; commercial strategy. Execute Global presentation guidelines and follow-up visual &amp; commercial excellence accordingly. You support and coach Sales markets with clear visual &amp; commercial focuses, guidelines including planning, best practices, learning &amp; development tools.
 
 
 
 
 
 Key responsibilities
 
 
 
 
 <ul>
 <li>
 Set visual and commercial goals and priorities for your concept linked to company CX vision aligned with Business Units and other regional stakeholders to provide the Sales Markets with clear direction.
 </li>
 <li>
 Align new presentation strategies, product presentation &amp; prioritization, commerciality, styling, and instore communication strategies with Global VM, Business Units, Region, and drive implementation of these with the Sales Markets.
 </li>
 <li>
 Provide Sales Markets with store activation plans, seasonal focuses, activity packages and commercial priorities for the store channel aligned with Global, Business Units and Region, including Online.
 </li>
 <li>
 Collaborate and follow-up execution level in store together with Sales team to maintain visual and commercial consistency and define opportunities.
 </li>
 <li>
 Share, inspire and educate Region and Area teams on seasonal visual &amp; commercial updates, customer group changes and fashion/trend information through kick-off meetings and store visits.
 </li>
 </ul>
 
 Please click here for the complete role description
 
 
 
 
 
 
 Qualifications
 
 
 
 
 To be successful in the role as Visual Merchandising &amp; Commercial Specialist, you should have extensive visual and commercial knowledge. Excellent product presentation, styling, and commercial skills with strong fashion interest. Strong visual operational routines and best practices experience from both Area and Stores. You have inspiring and strong leadership skills to drive communication and cross functional collaboration. Solution-oriented with passion for developing both business and people through teamwork.
 
 
 
 
 What you need to succeed:
 
 
 
 <ul>
 <li>
 Strong knowledge about physical store identity, global visual strategies and regional visual and commercial goals linked to our assortment offer and methods
 </li>
 <li>
 Strong prioritization skills and background to manage multiple global strategies and regional initiatives, ability to engage and inspire others and taking responsibility for team development
 </li>
 <li>
 Ability to set realistic store planning, seasonal focuses, and commercial priorities for the physical stores to support Sales Markets with implementation
 </li>
 <li>
 Know how to manage and act on selling equation, weekly sales reports, and the correlation between commercial KPIs, product presentation and prioritization.
 </li>
 <li>
 Strong leadership with effective communication, presentations and active listening to collaborate cross functionally to achieve desirable results.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 This is a full-time position, reporting to the Regional Head of Visual Merchandising &amp; Commercial for India.
 
 
 
 
 This position is based at the Office in Bengaluru, Karnataka, India.
 
 
 
 
 Apply by sending in your CV in English as soon as possible, but no later than
 
 October 24th,
 
 
 2025
 
 . Due to data policies, we only accept applications through career page.
 
 
 
 
 
 Global Benefits
 
 
 
 
 
 We offer all our employees at H&amp;M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&amp;M Group brands in stores and online. Brands covered by the discount are H&amp;M (Beauty and Move included), COS, Weekday, Monki, H&amp;M HOME, &amp; Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&amp;M Incentive Program &ndash; HIP. You can read more about our H&amp;M Incentive Program here.
 
 
 
 
 In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
 
 
 
 
 
 Inclusion &amp; Diversity
 
 
 
 
 
 H&amp;M is a part of H&amp;M Group. At H&amp;M Group, we&rsquo;re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
 
 
 
 
 We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
 
 
 
 
 
 Company Description
 
 
 
 
 
 H&amp;M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion &amp; quality at the best price in a sustainable way. Learn more about H&amp;M here.
 
 
 
</div>

Visual Merchandising & Commercial Specialist

Talent Acquisition Specialist

<div>
 
 Description
 
 
 
 Are you a Strategic Sourcing superstar looking to make a big impact?
 
 
 As Amazon rapidly becomes the world's largest consumer of corporate services, our Global Corporate Procurement team is seeking a Strategic Sourcing Specialist to join us in Bengaluru, India.
 
 
 Key job responsibilities
 
 
 Strategic Sourcing Specialists, working under the general direction of more senior team members, manage strategic sourcing engagements as a central team supporting a wide range of Amazon and subsidiary business units. In this pivotal role, you'll design innovative sourcing strategies and lead sourcing engagements across a wide range of business units. Your mission? Improve performance, optimize efficiency, ensure top-notch quality, and enable new initiatives to launch and scale with lightning speed.
 
 
 Demonstrating a passionate commitment to procurement excellence, you will flawlessly handle and execute sourcing initiatives, communicating efficiently and effectively with stakeholders across various business units. Adept at juggling multiple priorities, you will thrive in the fast-paced, dynamic environment, contributing to both short-term tactical and long-term strategic efforts.
 
 
 Does this sound like your next great challenge? If you're passionate about finding the right products, goods and services at the right time from the right suppliers, we want to hear from you.
 
 
 Come join our fast-paced, innovative team and help Amazon make history in Corporate Procurement.
 
 
 Apply today!
 
 
 A day in the life
 
 
 As a Strategic Sourcing Specialist, you will support complex sourcing projects from start to finish. This will involve closely engaging with a diverse array of internal and external stakeholders to identify sourcing strategy - that balances business needs, effort, and efficiencies.
 
 
 <ul>
 <li>
 Review spend data and market trends for key indirect spend categories
 </li>
 <li>
 Participate in cross-functional team meetings to align on sourcing priorities and requirements
 </li>
 <li>
 Conduct market research and prepare RFP documents for upcoming sourcing projects
 </li>
 <li>
 Manage the RFP process, evaluate proposals, negotiate commercial deal terms and contracts, and create award recommendations
 </li>
 <li>
 Contribute to the development of category management plans
 </li>
 <li>
 Provide procurement analytics and insights to support data-driven decision making
 </li>
 <li>
 Stay up-to-date on industry trends and best practices in strategic sourcing
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Key coverage areas: Marketing, Professional Services, Employee Services, Technology, Logistics, Real Estate and Facilities services.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of relevant strategic sourcing experience.
 </li>
 <li>
 BS/BA Degree.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of in-depth experience in best-in-class procurement practices (category management, benchmarking, should-cost models, RFX, reverse auction, contracting, etc.).
 </li>
 <li>
 MBA/MS degree.
 </li>
 <li>
 Extremely customer-focused and takes the time to understand the needs of the business.
 </li>
 <li>
 Passionate self-starter with the highest integrity and ethics.
 </li>
 <li>
 Good negotiator with proven experience in setting negotiation strategies and conducting negotiations.
 </li>
 <li>
 Working knowledge of the basic types of commercial agreement structures and the function and purpose of key legal terms.
 </li>
 <li>
 Ability to assess risk and concisely explain complex issues to principal business owners.
 </li>
 <li>
 Experience working in a large, global, highly matrixed organization.
 </li>
 <li>
 Good analytical skills including the ability to quickly synthesize, distill and draw conclusions on large amounts of disparate data.
 </li>
 <li>
 Ability to manage multiple simultaneous projects requiring frequent communication, organization, time management, and problem-solving skills.
 </li>
 <li>
 Excellent written and oral communication skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka - A66
 
 
 Job ID: A3128653
</div>

Strategic Sourcing Specialist, Global Corporate Procurement

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