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customer success manager, linkedin talent solutions

customer success manager

Phenom

<div>
 
 Job Requirements
 
 
 
 
 Phenom Intro:
 
 
 
 Our purpose is to help a billion people find the right work! Phenom is an AI-Powered
 
 
 talent experience platform that is redefining the HR tech space. We have grown into
 
 
 a global organization with offices in 6 countries and over 1,500 employees. As an HR
 
 
 tech unicorn organization, innovation and creativity is within our DNA. Come help us
 
 
 make every talent moment Phenomenal!
 
 
 At Phenom, we love solving our customers&rsquo; challenging problems in talent
 
 
 management. We are one team together, dream big and deliver superior customer
 
 
 experience through AI-powered innovative products. You will be a part of an
 
 
 inspiring product team that drives create innovative products to deliver superior
 
 
 experiences and values to our customers.
 
 
 
 About The Role
 
 
 
 The Customer Success Manager role at Phenom is responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Phenom Talent Experience Platform. Our Customer Success Specialists share best practices and playbooks to help our customers scale adoption and usage while achieving their goals.
 
 
 You will become a trusted advisor to help our customers navigate the digital transformation landscape. You will help them define their key aspirations and leverage AI powered Phenom application to re-design the way they acquire, engage, and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Phenom.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Evangelize products with our customers and ensure customers maximize product value
 </li>
 <li>
 Thought partner with the customer in defining the right strategy
 </li>
 <li>
 Unblock internal escalations by partnering with cross functional teams including product, engineering, managed services, support, and account management
 </li>
 <li>
 Influence Phenom&rsquo;s strategic direction by understanding customer&rsquo;s business, challenges, desired outcomes, and requested product features
 </li>
 <li>
 Drive customer satisfaction to guarantee customer renewal and retention
 </li>
 <li>
 Upkeep with upcoming features and roadmap to strategize customer goals
 </li>
 <li>
 Track and monitor customer health using internal tools like Salesforce and Totango.
 </li>
 <li>
 Attention to detail, ability to understand, articulate and manage customer expectations
 </li>
 <li>
 Manage a portfolio of large to small accounts
 </li>
 <li>
 Basic Qualifications:
 </li>
 <li>
 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
 </li>
 <li>
 Preferred Qualifications:
 </li>
 <li>
 5+ years of experience in or more areas of consulting, testing, support, functional HR talent acquisition/talent management/learning/etc., customer success, and/or account management
 </li>
 <li>
 Knowledge of how enterprise implementations, professional services, support processes work &ndash; will be a definite plus.
 </li>
 <li>
 Experience in AI powered technologies in the HR space or working at a fast-growing technology/SaaS company
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Experience in providing trainings, demos, and participate in webinars/conferences
 
 
 </li>
 </ul>
 We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We expect you to take ownership and pride in the work you are doing and see the positive impact of your work on your colleagues and our customers. We believe in providing transparency and support, so you can do the best work of your career.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Health and wellness benefits/programs to support holistic employee health
 </li>
 <li>
 Growing organization with career pathing and development opportunities
 </li>
 <li>
 Tons of perks in every location for all Phenoms!
 </li>
 </ul>
</div>

Customer Success Manager

Hiver

<div>
 
 About Us
 
 
 
 Hiver gives teams the simplest way to deliver outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We&rsquo;re a top-rated product on G2 and rank very highly on customer satisfaction
 
 
 At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.
 
 
 We&rsquo;re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised funding from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.
 
 
 
 Opportunity
 
 
 
 As a Customer Success Manager at Hiver, you will play a crucial role in ensuring the success &amp; satisfaction of our valued customers and meeting expansion revenue targets for your account portfolio. Your key responsibility will be to build and maintain strong relationships with Hiver's clients, understand their unique needs, help them maximize the value they get from our platform, and identify expansion opportunities &amp; take them to closure.
 
 
 
 What will you be working on?
 
 
 
 
 Client Relationship Management
 
 
 
 <ul>
 <li>
 Serve as the main point of contact for designated customer accounts
 </li>
 <li>
 Establish and maintain strong, long-term relationships with clients, working with stakeholders at various levels; foster strong connections with senior stakeholders
 
 
 </li>
 </ul>
 
 Product Adoption And Education
 
 
 
 <ul>
 <li>
 Work closely with clients to ensure they fully understand and effectively utilize Hiver's platform
 </li>
 <li>
 Provide training, resources, and best practices to help clients optimize their processes
 
 
 </li>
 </ul>
 
 Account Growth And Expansion
 
 
 
 <ul>
 <li>
 Identify opportunities for upselling/cross-selling additional Hiver features or Licenses based on client needs.
 </li>
 <li>
 Responsible for meeting/exceeding expansion revenue targets
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Analyze customer data and usage patterns to identify trends, challenges, and revenue expansion opportunities
 </li>
 <li>
 Prepare and deliver regular reports to clients on their performance and success with Hiver
 
 
 </li>
 </ul>
 
 Feedback Collection and Product Improvement
 
 
 
 <ul>
 <li>
 Gather and relay customer feedback to the product development team to help improve Hiver's offerings
 </li>
 <li>
 Act as the voice of the customer, ensuring their needs are considered in product development
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 2 - 3 years of experience in a Customer Success role
 </li>
 <li>
 Experience working with customers in US time zones (preferred)
 </li>
 <li>
 Ability to meet expansion revenue targets
 </li>
 <li>
 Ability to meet revenue retention targets
 </li>
 <li>
 Prior experience working for SMBs
 </li>
 <li>
 You are confident in managing 100+ customers
 </li>
 <li>
 You have exceptional written &amp; verbal communication and negotiation techniques
 </li>
 <li>
 You foster collaboration with multiple stakeholders at the customer end and are comfortable working closely with internal teams
 </li>
 <li>
 Passion for problem spotting &amp; solving, and displaying a solutions-oriented approach to challenges encountered
 </li>
 <li>
 You have a keen interest in working in a fast-growth and dynamic environment
 </li>
 </ul>
</div>

Customer Success Manager - US (Remote)

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.
 
 
 As a CSM you will be tasked with:
 
 
 <ul>
 <li>
 Serving as a Customer Champion and Advocate
 </li>
 <li>
 Helping Customers realize value from their investment
 </li>
 <li>
 Partnering on customer retention and expansion.
 
 
 
 </li>
 </ul>
 The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Partner with sales counterparts on prioritized customers to drive overall engagement, identifying value for customer and helping them achieve success with LinkedIn solutions.
 </li>
 <li>
 Act as a trusted consultant and strategic advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
 </li>
 <li>
 Analyze current customer engagement metrics and leverage scaled learning resources to provide new and ongoing product education options, applying a problem-solving mindset to address gaps and drive impact
 </li>
 <li>
 Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise.
 </li>
 <li>
 Drive AI feature adoption and bring customers on the change journey in the new Agentic future
 </li>
 <li>
 Understand the tech stack of customers and collaborate proactively on driving strong integrations with LinkedIn tools, to provide strong leverage to our customers
 </li>
 <li>
 Maintain an understanding of LinkedIn&rsquo;s Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs
 </li>
 <li>
 Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
 </li>
 <li>
 Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success, leveraging a problem-solving approach to remove adoption barriers
 </li>
 <li>
 Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
 </li>
 <li>
 Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams, influencing roadmaps and future innovation through strategic input
 </li>
 <li>
 Work with our global support team to ensure customer escalations are resolved and lean in as needed.
 </li>
 <li>
 Document all communication with customers accurately and in a timely manner via system tools
 </li>
 <li>
 Travel may be required as per customer need to build stronger engagement
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, Change Management
 
 
 
 </li>
 </ul>
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Recruiting or other applicable talent experience
 </li>
 <li>
 Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
 </li>
 <li>
 Fundamental organization, project management, and time management skills
 </li>
 <li>
 Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
 </li>
 <li>
 Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
 </li>
 <li>
 Fundamental understanding of Sales concepts and Software as a Service
 </li>
 <li>
 Bachelor's degree or equivalent practical experience
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Consulting
 </li>
 <li>
 Customer success
 </li>
 <li>
 Business Strategy
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Manager, LinkedIn Talent Solutions

Setu

<div>
 
 
 Title: Manager - Customer Success
 
 
 
 
 
 
 
 About Us:
 
 
 
 Setu is reimagining the digital financial future of India. Our products power onboarding, payments, lending, deposits, and financial data flows for dozens of businesses, making complex journeys simple, secure &amp; scalable.
 
 
 
 
 
 
 Importance of the role At Setu,
 
 our largest accounts are not just customers&mdash;they are long-term partners who shape how India&rsquo;s financial infrastructure evolves. As more enterprise-scale customers come in through Sales, the success of these relationships depends on proactive stewardship, strong commercial understanding, and a deep appreciation of their business goals. This role is critical in:
 
 
 ● Owning and growing strategic accounts that anchor Setu&rsquo;s long-term revenue.
 
 
 ● Ensuring post-sales success through seamless implementation, governance, and ongoing value delivery.
 
 
 ● Acting as the voice of the customer internally&mdash;driving product, risk, operations, and engineering alignment.
 
 
 ● Protecting and strengthening the trust that enterprise partners place in Setu. You will directly influence customer outcomes, renewal health, incremental revenue, and our reputation in the market. What will you do at Setu? In this role, you will own and grow our largest enterprise accounts, ensuring they derive sustained value from Setu&rsquo;s products. You will:
 
 
 ● Own &amp; Grow Large Enterprise Accounts &mdash; serve as the primary relationship owner for high-value accounts acquired by Sales, building multi-level stakeholder relationships, driving account planning, and ensuring sustained value delivery through structured governance, QBRs, and long-term roadmaps. You will own revenue outcomes for your portfolio by proactively identifying and converting cross-sell and upsell opportunities, expanding product adoption, and driving long-term account growth. You will lead commercial conversations end-to-end and ensure sustained Net Revenue contribution from each strategic account.
 
 
 ● Deliver Value &amp; Drive Adoption &mdash; develop a deep understanding of each customer&rsquo;s business model and product flows, mapping Setu&rsquo;s APIs and solutions to their needs while ensuring seamless adoption.
 
 
 ● Project &amp; Escalation Management &mdash; steer complex integrations and ongoing deliveries by coordinating across teams, ensuring clarity of timelines and responsibilities.
 
 
 ● Be the customer champion &mdash; represent the voice of the customer within Setu, sharing insights and feedback that shape product roadmaps and organisational priorities. Through standardising enterprise relationship best practices and continuously improving internal processes, you will help elevate how Setu engages and delivers for large customers at scale.
 
 
 ● Track and deliver outcomes &mdash; manage revenue targets, maintain healthy pipeline hygiene, and report progress with clarity and ownership.
 
 
 ● Represent Setu with credibility &mdash; embody our consultative, problem-solving approach in every client interaction. Who is the right fit for this role? To excel in this role, you will need&mdash;
 
 
 ● Experience in Banking, NBFCs, Fintech, or Credit Bureau ecosystems.
 
 
 ● Strong exposure to regulated environments, including compliance processes and audit requirements.
 
 
 ● Proven experience managing large enterprise accounts.
 
 
 ● Empathy: We operate with a profoundly consultative approach. Empathy for the partner is a crucial requirement for this role. Asking relevant questions to understand their needs and motivations is critical. Making them feel heard can make all the difference between a transactional relationship and a true long-term partnership.
 
 
 ● Exceptional storytelling skills in both verbal and written form. Stories are the most effective way to communicate complex ideas. Your ability to craft compelling stories in the form of case studies will mean you close deals faster since your customers will understand the value proposition better. ● A burning desire to learn and develop deep fintech expertise. Upselling API infrastructure is a lot harder (and more rewarding) than selling cashbacks. You will need to know about:
 
 
 How financial products work: You&rsquo;re aware of how financial products are sold to large enterprises.
 
 
 Architecture of legacy systems: In order to educate customers on how we can dramatically improve their business, you must first know where existing systems are broken.
 
 
 Hands-on experience in solution-based sales and a deep understanding of APIs.
 
 
 Deep understanding of industry workflows such as customer onboarding, KYC, loan operations, wealth operations, e-mandates, payouts, and CMS.
 
 
 ● Agility and flexibility: Setu provides many solutions. You might walk into a conversation planning to sell a particular product, but your conversations might reveal a different and more pressing customer need. At that moment, you must have the presence of mind to alter your sales pitch to address that need and the pitch materials ready to go. Why Setu? We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career&mdash;
 
 
 ● Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc.
 
 
 ● We care deeply about your growth. So we work hard to provide you with&mdash;
 
 
 Exposure to other verticals such as product, engineering, legal, etc.
 
 
 A fully stocked library and unlimited book budget.
 
 
 Tickets to conferences and industry events.
 
 
 Fortnightly learning sessions where we invite both team members and external experts to teach you something new.
 
 
 Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu!
 
 
 ● Kick-ass benefits including comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light.
 
 
 ● We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence&mdash;everything else is irrelevant. Join us if you want to be part of a company that&rsquo;s building infrastructure that will directly impact f inancial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no bullshit. Just an audacious mission, and an obsession with craftsmanship in code.
 
</div>

Manger - Customer Success

Amazon

<div>
 
 Description
 
 
 
 Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech &amp; retail in the B2B space developing innovative purchase and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.
 
 
 Would you like to be a part of a rapidly growing team focused on innovating procurement solutions? Are you excited by the challenge and sense of ownership that comes from leading programs and projects at Amazon scale? Do you enjoy working in an entrepreneurial environment, solving complex operations, business, marketing and technical problems by delivering innovative solutions? If so, then you are at the right place.
 
 
 The Amazon Business team is dedicated to developing solutions that make it easy for business customers to source, procure, and manage their indirect spends using Amazon. Business Development Managers are an integral component to Amazon Business as a key customer facing representative. You have the opportunity to build a large and sustainable enterprise business. You will be responsible for new customer acquisition, demand generation from medium to large corporates and driving business growth. There are also a myriad of surrounding business management functions that you will need to influence for the success of your workstream.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of Enterprise or Institutional sales experience in dealing with senior stakeholders/ CXOs in large enterprises in sales, partnering, alliances. Experience managing complex negotiations
 </li>
 <li>
 MBA from a Tier I B-School
 </li>
 <li>
 Strong communication skills which include the ability to write compelling, concise documents.
 </li>
 <li>
 Proven analytical skills and ability to influence people both internally and externally
 </li>
 <li>
 Knowledge of Procure-to-Pay/eProcurement and Tender-Processes at large enterprises
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience influencing C-level executives
 </li>
 <li>
 Strong services delivery or customer success management experience, B2B industry preferred
 </li>
 <li>
 Expert use of MS Office Suite, CRMs (e.g. Salesforce.com), sales and marketing automation tools
 </li>
 <li>
 Experience developing implementation delivery methodologies
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 Roles and Responsibilities
 
 
 Develop a go-to-market strategy, account management plan within enterprise verticals, including but not limited to:
 
 
 <ul>
 <li>
 Take ownership of industry verticals within commercial sector to be a leading expert with its procurement practices, needs, and opportunities.
 </li>
 <li>
 Determine the best go-to-market approach, including direction for solution/product development and services
 </li>
 <li>
 Owns all facets of the sales process for large, complex strategic accounts within industry assigned
 </li>
 <li>
 Owns pipeline and lead souring by understanding industry themes, customer priorities, and AB positioning.
 </li>
 <li>
 Engage with CXOs to build demand pipeline and drive execution to deliver topline for Amazon Business
 </li>
 <li>
 Represent the Voice of Customer by working cross-functionally with marketing, sales operations, professional services, and product/tech
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of sales experience
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience meeting revenue targets and quotas
 </li>
 <li>
 Experience in e-commerce
 </li>
 <li>
 Experience working in a fast-paced and highly cross-functional organization
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka
 
 
 Job ID: A3134837
</div>

Sales Manager, Amazon Business

Porter

<div>
 
 
 Porter: Creating Impactful Journeys
 
 
 
 
 
 
 At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.
 
 
 
 
 
 
 Why Porter?
 
 
 
 
 
 <ul>
 <li>
 Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
 </li>
 <li>
 Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
 </li>
 <li>
 Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
 </li>
 <li>
 Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.
 </li>
 </ul>
 
 
 
 
 
 Be a Part of Something Extraordinary:
 
 
 
 
 
 
 If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution &ndash; where every day is an opportunity to redefine what's possible.
 
 
 If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!
 
 
 
 
 
 
 Company URL: https://porter.in/
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 We are looking for a strategic and analytical team player to own the functions of the partner lifecycle from acquisition and onboarding to retention and engagement of the partners. The role involves driving growth across channels, reducing friction through product/process improvements, and leading central initiatives to enhance partner experience and efficiency. First-principle thinking, execution ownership, and cross-functional collaboration are key to succeeding in this role.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Setting up Central Ops:
 
 Building Central Ops from scratch and moving city processes under a unified setup and consolidating city workflows.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Retention &amp; Engagement:
 
 Track key metrics like churn, LTV, and satisfaction to design interventions that improve long-term retention and drive sustained engagement.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Customer &amp; Partner Insights:
 
 Continuously gather and analyse qualitative and quantitative feedback to understand pain points, inform product/process improvements, and reduce operational friction.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Cost Optimization:
 
 Monitor and improve cost-efficiency in acquisition and retention efforts to maximize ROI.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Communication &amp; Training:
 
 Build effective partner communication strategies and training programs to support onboarding, education, and ongoing enablement.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Competitor &amp; Market Analysis:
 
 Conduct regular benchmarking to identify trends, strategic opportunities, and areas of differentiation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 SLA Monitoring &amp; Issue Resolution:
 
 Ensure adherence to SLAs and drive resolution of partner/customer issues in a timely and efficient manner.
 </li>
 </ul>
 
 
 
 
 
 Skills and Qualifications:
 
 
 
 
 
 <ul>
 <li>
 
 Analytical Ability and Structured Thinking:
 
 Strong analytical skills to interpret data, identify trends, and make informed decisions. Ability to think critically and develop structured strategies to drive growth.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 First Principle Thinking:
 
 Question assumptions and solve problems from fundamental truths. Innovate and optimize processes beyond conventional approaches.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Stakeholder Management:
 
 Excellent interpersonal and communication skills to effectively collaborate with internal teams, external partners, and stakeholders at all levels.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Team Management:
 
 Experience in managing teams and leading team leads to achieve goals and objectives.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Data-Driven Mindset:
 
 Comfortable working with data and utilizing data-driven insights to inform decision-making processes. Proficiency in data analysis tools and techniques.
 </li>
 </ul>
</div>

Senior Manager- Partner Lifecycle

IDfy

<div>
 
 
 About IDfy
 
 
 
 
 
 
 IDfy is Asia's leading TrustStack, making compliance easy, fraud detection smarter, and onboarding seamless. Trusted by global leaders like
 
 HDFC Bank, Zomato, Amazon, PhonePe, Paytm, and HUL
 
 , we handle over 2 million verifications per day. Our platforms &mdash;
 
 OnboardIQ
 
 (frictionless onboarding),
 
 OneRisk
 
 (proactive fraud and risk management), and
 
 Privy
 
 (data governance/DPDPA compliance) &mdash; form one seamless solution enabling trust.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 IDfy&rsquo;s platform powers real-time decisioning, fraud detection, and risk measurement for India&rsquo;s leading banks, lenders, fintechs, and enterprises. We are looking for a
 
 Product Manager who loves data, understands risk, is comfortable with the world of LLMs and can translate customer problems into scalable intelligence products.
 
 This role sits at the intersection of
 
 data science, AI-native platform design, and risk quantification.
 
 
 
 
 
 
 
 What all you will be doing (along with % contribution)
 
 
 
 
 
 
 
 1. Product Strategy &amp; Vision (10%)
 
 
 <ul>
 <li>
 Define and evolve product vision around
 
 risk scoring, anomaly detection, behavioural insights, and transaction-level intelligence
 
 .
 </li>
 <li>
 Identify new market opportunities across lending, insurance, fintech, and other use cases BFSI.
 </li>
 <li>
 Drive competitive benchmarking and maintain strong understanding of evolving regulations and fraud patterns.
 </li>
 </ul>
 
 
 
 
 
 2. Customer &amp; Market Discovery (10%)
 
 
 <ul>
 <li>
 Deeply understand customer workflows for underwriting, risk ops, fraud investigations, and compliance.
 </li>
 <li>
 Conduct discovery calls, PoC cycles, and co-creation sessions with key clients.
 </li>
 <li>
 Translate customer pain points into actionable product requirements and clear problem statements.
 </li>
 </ul>
 
 
 
 
 
 3. Data-Centric Product Development (30%)
 
 
 <ul>
 <li>
 Work closely with engineering and data science teams to develop: feature pipelines &amp; run sharp prioritization, Risk &amp; fraud signals, decisioning models,
 </li>
 <li>
 Identify new data sources and proxy data points to strengthen risk &amp; fraud signals
 </li>
 <li>
 Define measurable KPIs like model lift, precision/recall, decisioning latency, hit rate, and data coverage and set target thresholds and governance around it
 </li>
 </ul>
 
 
 
 
 
 4. AI Native Platform Delivery (30%)
 
 
 <ul>
 <li>
 Drive design and evolution of AI native risk platforms, thinking and validating various user journeys
 </li>
 <li>
 Own the API contracts, SDKs, dashboards, and workflow tooling.
 </li>
 <li>
 Prioritise reliability, scale, and performance for high-volume transaction environments.
 </li>
 </ul>
 
 
 
 
 
 5. Go-to-Market &amp; Adoption (20%)
 
 
 <ul>
 <li>
 Partner with sales, solutions, and customer success to craft positioning, pricing, and packaging.
 </li>
 <li>
 Create collateral&mdash;problem statements, value propositions, solution narratives, and ROI models.
 </li>
 <li>
 Track adoption metrics and iterate based on usage data and customer feedback.
 </li>
 </ul>
 
 
 
 
 
 Who You Are
 
 
 
 
 
 
 
 Must-Have
 
 
 <ul>
 <li>
 4&ndash;6 years in Product Management, preferably in fintech/risk analytics/data platforms or any data rich environment
 </li>
 <li>
 Strong understanding of model performance measurement, data pipelines, real-time decisioning
 </li>
 <li>
 Ability to break down ambiguous problems using structured thinking and prioritisation frameworks.
 </li>
 <li>
 Comfortable with data exploration and running cohort and correlation analysis to discover risk signals
 </li>
 <li>
 Comfortable with LLM frameworks, API based usage of LLMs and general familiarity with AI native platform architectures
 </li>
 <li>
 Excellent communication&mdash;capable of simplifying technical problems for business teams and vice versa and also leading customer conversations on the product independently
 </li>
 </ul>
 
 
 
 
 
 Great to Have
 
 
 <ul>
 <li>
 Understanding of risk scoring models, application and behavioural scorecards and buildout methods.
 </li>
 <li>
 Experience with fraud detection, credit underwriting, transaction monitoring.
 </li>
 <li>
 Background working with DS/DE teams, model development cycles, or decisioning systems.
 </li>
 <li>
 Understanding of the Indian lending/fintech regulatory landscape (RBI guidelines, DPDP, KYC norms).
 </li>
 <li>
 Experience of working with 0&rarr;1&rarr;10 product buildout journey
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Clear roadmap that aligns with business priorities and future-proof Risk products' value proposition.
 </li>
 <li>
 High-quality delivery of data products with measurable impact (model improvements, signal lift, improved hit rates).
 </li>
 <li>
 Increased adoption of products across existing and new customer segments.
 </li>
 <li>
 Strong internal alignment across engineering, DS, sales, and customer success.
 </li>
 <li>
 Positive feedback from customers on product depth, clarity, and usability.
 </li>
 </ul>
 
 
 
 
 
 Why IDfy?
 
 
 <ul>
 <li>
 Work on
 
 mission-critical risk infrastructure
 
 for India&rsquo;s largest digital ecosystems
 </li>
 <li>
 Work on category defining, AI-native, fully homegrown product buildout from India for the world
 </li>
 <li>
 Build data intelligence at massive scale&mdash;millions of transactions, hundreds of signals, real-time decisions.
 </li>
 <li>
 Collaborate with some of the sharpest minds across product, DS, engineering, and GTM.
 </li>
 <li>
 Shape how identity, fraud, and risk decisioning evolve in India.
 </li>
 </ul>
 
 
</div>

Product Manager 2 - Risk Platform

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