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customer success manager

Zigment

<div>
 
 
 Job Title: Customer Success Manager
 
 
 
 
 Company:
 
 
 Zigment.ai
 
 
 
 
 Location:
 
 
 HSR Layout
 
 
 
 
 Experience:
 
 
 2-6 years (flexible based on depth of SaaS CSM experience)
 
 
 
 
 Role Overview
 
 
 
 
 The Customer Success Manager at Zigment.ai will be responsible for owning and growing long-term client relationships, ensuring customers realize measurable value from the platform, and acting as a trusted partner across their lifecycle.
 
 
 
 
 This role is
 
 
 primarily relationship- and account-led
 
 
 , with a
 
 
 secondary focus on technical solutioning
 
 
 to support adoption, optimization, and use-case alignment in collaboration with internal product and engineering teams.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Relationship &amp; Account Management
 
 
 <ul>
 <li>
 
 Own end-to-end customer relationships post-onboarding, serving as the primary point of contact for assigned accounts
 
 </li>
 <li>
 
 Build strong, consultative relationships with key stakeholders, including business owners, marketing leaders, and operations teams
 
 </li>
 <li>
 
 Drive customer retention, expansion, and advocacy by proactively identifying risks, opportunities, and value-creation moments
 
 </li>
 <li>
 
 Conduct regular check-ins, QBRs, and strategic reviews to align Zigment.ai&rsquo;s outcomes with customer business goals
 
 </li>
 <li>
 
 Understand customer KPIs and success metrics; ensure measurable ROI and clear value communication
 
 </li>
 <li>
 
 Manage renewals and upsell/cross-sell opportunities in collaboration with Sales and Leadership
 
 </li>
 <li>
 
 Act as the internal voice of the customer, translating feedback into actionable insights for Product, Engineering, and Marketing teams
 
 </li>
 <li>
 
 Handle escalations with maturity and ownership, ensuring timely resolution and high customer satisfaction
 
 </li>
 </ul>
 
 
 
 
 
 
 ﻿
 
 Technical Solutioning &amp; Product Enablement&nbsp;
 
 
 <ul>
 <li>
 
 Develop a working understanding of Zigment.ai&rsquo;s platform, AI capabilities, integrations, and data workflows
 
 </li>
 <li>
 
 Support customers with solution design, feature enablement, and use-case mapping aligned to their objectives
 
 </li>
 <li>
 
 Assist with onboarding, configuration guidance, and adoption best practices (not hands-on engineering)
 
 </li>
 <li>
 
 Collaborate with Product and Engineering teams to troubleshoot issues and design scalable solutions
 
 </li>
 <li>
 
 Help customers understand new features, releases, and roadmap direction through demos and walkthroughs
 
 </li>
 <li>
 
 Translate technical concepts into clear business value for non-technical stakeholders
 
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies
 
 
 
 
 Must-Have
 
 
 <ul>
 <li>
 
 Strong experience in
 
 
 Customer Success / Account Management
 
 
 within
 
 
 B2B SaaS or tech platforms
 
 </li>
 <li>
 
 Proven ability to manage multiple accounts while maintaining high relationship quality
 
 </li>
 <li>
 
 Excellent communication, stakeholder management, and presentation skills
 
 </li>
 <li>
 
 High ownership mindset with strong follow-through and accountability
 
 </li>
 <li>
 
 Ability to understand business problems and align them with product solutions
 
 </li>
 <li>
 
 Experience working cross-functionally with Sales, Product, and Engineering teams
 
 </li>
 </ul>
 
 
 
 
 
 Why Join Zigment.ai?
 
 
 <ul>
 <li>
 
 Opportunity to work with a fast-growing AI-driven product company
 
 </li>
 <li>
 
 High-impact role with direct ownership of customer outcomes
 
 </li>
 <li>
 
 Exposure to cutting-edge AI solutions and enterprise customers
 
 </li>
 <li>
 
 Collaborative culture with strong product and leadership access
 
 </li>
 </ul>
 
 
 
 
 
 
</div>

Customer Success Manager

Weekday AI (YC W21)

<div>
 
 This role is for one of the Weekday's clients
 
 
 
 
 Salary range: Rs 700000 - Rs 900000 (ie INR 7-9 LPA)
 
 
 
 Min Experience: 3 years
 
 
 Location: Bengaluru, Gurugram
 
 
 JobType: full-time
 
 
 We are building AI-powered agents for e-commerce businesses that enhance customer engagement and drive conversions across digital touchpoints such as websites, mobile apps, WhatsApp, and email. These AI agents replicate the experience of a top-performing in-store salesperson&mdash;welcoming customers, understanding their needs, recommending the right products, and guiding them toward successful purchases using Generative AI and Machine Learning.
 
 
 We are looking for a
 
 Customer Success Manager
 
 who is deeply customer-centric, solution-oriented, and passionate about driving product adoption and long-term customer value. In this role, you will be a key partner to customers, ensuring they achieve measurable outcomes while maximizing the impact of the platform. This position offers the opportunity to help shape customer success processes in a fast-growing SaaS environment.
 
 
 
 Requirements
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned customers throughout their lifecycle, from onboarding to renewal.
 </li>
 <li>
 Ensure customers successfully adopt the platform and achieve their desired business outcomes.
 </li>
 <li>
 Proactively identify customer challenges and provide solutions to improve product usage and satisfaction.
 </li>
 <li>
 Drive customer engagement, retention, and expansion through value-focused interactions.
 </li>
 <li>
 Collaborate closely with Product, Engineering, Sales, and Support teams to resolve issues and improve customer experience.
 </li>
 <li>
 Track customer health metrics, usage trends, and success KPIs to identify risks and opportunities.
 </li>
 <li>
 Gather and share customer feedback to influence product enhancements and roadmap decisions.
 </li>
 <li>
 Manage onboarding plans, success milestones, and ongoing success initiatives using structured project management approaches.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong verbal and non-verbal communication skills with the ability to build trust and long-term relationships.
 </li>
 <li>
 Excellent customer relationship management and stakeholder engagement abilities.
 </li>
 <li>
 Proven problem-solving mindset, including analytical, creative, and root-cause problem-solving skills.
 </li>
 <li>
 Ability to collaborate across teams to resolve complex customer issues.
 </li>
 <li>
 Solid analytical skills to interpret data and drive insights.
 </li>
 <li>
 Experience with project management methodologies, including Agile frameworks.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced SaaS environment.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Customer Success
 
 
 SaaS
 
 
 Communication
 
 
 Customer Relationship Management
 
 
 Problem Solving
 
 
 Cross-functional Collaboration
 
 
 Project Management
 
 
 Agile
 
 
 Analytical Thinking
</div>

Learnyst

<div>
 
 
 Job Title: Customer Success Associate (CSA)
 
 
 
 
 Experience:
 
 1-2 Years
 
 
 
 Open Positions:
 
 2
 
 
 
 
 
 
 Role Summary:
 
 
 
 We are looking for
 
 Customer Success Associates
 
 to support our growing customer base. This role is ideal for
 
 freshers or early-career professionals
 
 who want to build a career in
 
 SaaS, customer success, and account management
 
 .
 
 
 You will work closely with
 
 CSMs, Team Lead, Sales, Support, and Product teams
 
 to ensure customers successfully adopt our platform and achieve their goals.
 
 
 
 
 
 
 Salary :
 
 
 <ul>
 <li>
 4-5 LPA
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer Engagement &amp; Onboarding
 
 
 <ul>
 <li>
 Assist in
 
 customer onboarding
 
 and platform walkthroughs
 </li>
 <li>
 Guide customers on
 
 basic feature usage
 
 </li>
 <li>
 Ensure customers complete initial setup successfully
 </li>
 <li>
 Conduct follow-ups via
 
 email, calls, and WhatsApp
 
 </li>
 </ul>
 
 
 
 
 
 CRM &amp; Account Management
 
 
 <ul>
 <li>
 Update and manage customer data in
 
 HubSpot CRM
 
 </li>
 <li>
 Track customer lifecycle stages and engagement status
 </li>
 <li>
 Log interactions, notes, and follow-up tasks
 </li>
 </ul>
 
 
 
 
 
 Subscription &amp; Billing Support
 
 
 <ul>
 <li>
 Coordinate with the billing team using
 
 Zoho
 
 </li>
 </ul>
 
 
 Assist customers with:
 
 
 <ul>
 <li>
 Subscription plans
 </li>
 <li>
 Renewals
 </li>
 <li>
 Invoice-related queries
 </li>
 <li>
 Escalate billing issues when required
 </li>
 </ul>
 
 
 
 
 
 Customer Health &amp; Reporting
 
 
 <ul>
 <li>
 Guide customers from time to time to scale their coaching / training courses online
 </li>
 <li>
 Monitor customer usage via
 
 internal reporting tools
 
 </li>
 <li>
 Identify inactive or at-risk customers
 </li>
 <li>
 Share insights with CSMs for proactive intervention
 </li>
 </ul>
 
 
 
 
 
 Issue Handling &amp; Escalation
 
 
 <ul>
 <li>
 Handle first-level customer queries
 </li>
 <li>
 Escalate technical or complex issues to:
 </li>
 <li>
 Customer Success Manager
 </li>
 <li>
 Support / Tech team
 </li>
 <li>
 Ensure timely follow-up and resolution
 </li>
 </ul>
 
 
 
 
 
 Feedback &amp; Documentation
 
 
 <ul>
 <li>
 Collect customer feedback and feature requests
 </li>
 <li>
 Maintain SOPs, FAQs, and internal documentation
 </li>
 <li>
 Support CS team in process improvement initiatives
 </li>
 <li>
 Maintain clear written email communications with customers
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications:
 
 
 
 
 Must-Have
 
 
 <ul>
 <li>
 0&ndash;1 year experience (Freshers welcome)
 </li>
 <li>
 Good verbal and written communication skills
 </li>
 <li>
 Basic understanding of
 
 CRM tools (HubSpot preferred)
 
 </li>
 <li>
 Technical background understanding
 </li>
 <li>
 Willingness to learn SaaS products
 </li>
 <li>
 Customer-first mindset
 </li>
 <li>
 Good follow-up and time management skills
 </li>
 </ul>
 
 
 
 
 
 Good to Have
 
 
 <ul>
 <li>
 Exposure to
 
 Zoho (Billing/Subscriptions)
 
 </li>
 <li>
 Basic Excel / Google Sheets knowledge
 </li>
 <li>
 Prior internship or project in customer support or SaaS
 </li>
 <li>
 Familiarity with ticketing or support tools
 </li>
 </ul>
 
 
</div>

Customer Success Associate

Microsoft

<div>
 
 Overview
 
 
 
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 
 
 
 This role is flexible in that you can work up to (25%) from home.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
 </li>
 <li>
 Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
 </li>
 <li>
 You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
 </li>
 <li>
 Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
 </li>
 <li>
 You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
 </li>
 <li>
 You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an
 </li>
 <li>
 understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 </li>
 </ul>
 <li>
 5+ years relevant work experience within customer industry
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
 </li>
 <ul>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification
 </li>
 <li>
 Prosci or equivalent certification
 
 </li>
 </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Mgmt

Swiggy

<div>
 
 Location:
 
 Employees will work from office and field all 5 days in a week (Bangalore).
 
 
 
 About The Team
 
 
 
 Swiggy Dineout is building India&rsquo;s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!
 
 
 Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save upto 40% on their dining bills when they pay their restaurant bills using the dineout feature on the Swiggy app Using the Dineout feature on the Swiggy app, users can discover and avail the best deals and discounts at restaurants, cafes, bars, and pubs in their city. Users can search for their favourite restaurants based on various parameters such as cuisine, location, price range, and availability.
 
 
 For customers, our vision is to become their default app for all their dining-out occasions. We intend to do so by building a full stack solution for them to discover restaurants they might like, make a table reservation, make payment, and avail the best discounts/value across restaurants.For restaurants, our vision is to become their de facto platform of choice to grow their dine-in business. We aspire to do so by becoming the most cost-efficient marketing channel for them to build their brand, drive demand and acquire &amp; engage customers.
 
 
 
 Role Overview
 
 
 
 The Senior Account Manager / Partner Success Manager will own the post-sales relationship with restaurant partners, ensuring successful adoption, active usage, and measurable ROI. This role is critical in driving partner satisfaction, retention, and revenue growth by acting as a trusted growth advisor to restaurant partners.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner Onboarding &amp; Adoption:
 </li>
 <li>
 Own end-to-end post-sales onboarding of our product suite for assigned restaurant partners, including Digital Menu, CRM tools, reservations, and QR-based ordering.
 </li>
 <li>
 Coordinate product setup, POS integration, QR deployment, and account configuration (menu, floor plans, shifts, outlet details).
 </li>
 <li>
 Conduct structured product walkthroughs, demos, and staff training to ensure smooth go-live within defined timelines.
 </li>
 <li>
 Partner Success &amp; Relationship Management:
 </li>
 <li>
 Act as the single point of contact for restaurant partners in the city.
 </li>
 <li>
 Build strong, long-term relationships with owners, decision-makers, and outlet managers.
 </li>
 <li>
 Regularly engage partners through check-ins, reviews, and on-ground visits
 </li>
 <li>
 Driving ROI &amp; Business Growth:
 
 
 </li>
 </ul>
 Help restaurant partners translate
 
 product feature usage into measurable business outcomes
 
 , including:
 
 
 <ul>
 <li>
 Higher AOV / table value through upsell and cross-sell
 </li>
 <li>
 Improved repeat visits using CRM and targeted campaigns
 </li>
 <li>
 Better table utilization and demand shaping
 </li>
 <li>
 Reduced operational friction via QR-led ordering and billing
 
 
 </li>
 </ul>
 Track and communicate ROI metrics such as adoption depth, repeat rate uplift, campaign performance, and menu-led revenue impact.
 
 
 <ul>
 <li>
 Performance Monitoring &amp; Reviews:
 </li>
 <li>
 Conduct monthly/quarterly business reviews (MBRs/QBRs) with partners.
 </li>
 <li>
 Analyze partner performance data and recommend actionable improvements.
 </li>
 <li>
 Identify early warning signs of churn and proactively resolve issues
 </li>
 <li>
 Expansion &amp; Feature Adoption Support
 </li>
 <li>
 Identify opportunities to increase depth of usage across available product features.
 </li>
 <li>
 Train restaurant staff on new workflows and ensure adoption remains stable despite staff churn through repeat training and SOPs.
 </li>
 <li>
 Support expansion across multiple outlets by demonstrating value and best practices.
 </li>
 <li>
 Work closely with Sales and City teams to enable renewals and portfolio expansion through strong post-sales outcomes.
 </li>
 <li>
 Product Support &amp; Issue Resolution
 </li>
 <li>
 Act as first-level support for product-related queries and issues.
 </li>
 <li>
 Coordinate with Product, Tech, Ops, and Support teams to resolve bugs, integrations, and workflow challenges.
 </li>
 <li>
 Ensure minimal downtime and a smooth partner experience.
 </li>
 <li>
 Partner Feedback &amp; Continuous Improvement
 </li>
 <li>
 Act as the voice of restaurant partners by sharing structured feedback on product usability, gaps, and enhancement needs.
 </li>
 <li>
 Contribute inputs to improve product features, onboarding journeys, and partner-facing processes.
 
 
 </li>
 </ul>
 
 Key Success Metrics (KPIs)
 
 
 
 <ul>
 <li>
 Product Features adoption &amp; activation rate
 </li>
 <li>
 Partner retention and churn reduction
 </li>
 <li>
 Usage frequency of the features
 </li>
 <li>
 Partner ROI metrics and satisfaction (NPS)
 </li>
 <li>
 Revenue expansion from existing partners
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Experience &amp; Qualifications:
 
 
 
 <ul>
 <li>
 4&ndash;7 years of experience in: Account Management, Customer Success, Partner Success, B2B relationship management, Prior experience in F&amp;B, hospitality, SaaS, CRM, POS, or restaurant-tech is highly preferred
 </li>
 <li>
 Experience managing city-level or portfolio-based accounts is a strong plus
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong stakeholder management and relationship-building skills
 </li>
 <li>
 Good understanding of business metrics, ROI, and growth levers
 </li>
 <li>
 Comfortable with data, dashboards, and performance reports
 </li>
 <li>
 Ability to train and influence non-tech restaurant owners and staff
 </li>
 <li>
 High ownership mindset with strong problem-solving abilities
 </li>
 <li>
 Excellent communication skills (local language + English preferred)
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business, Hospitality, Marketing, or a related field
 
 
 MBA or hospitality background is a plus but not mandatory
 
 
 
 Why This Role is Important
 
 
 
 <ul>
 <li>
 Directly impacts restaurant partner success and retention
 </li>
 <li>
 Plays a key role in scaling Dineout ecosystem
 </li>
 <li>
 Acts as the face of DineOut for partners at a city level.
 
 
 </li>
 </ul>
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
</div>

Partner Success Manager - Bangalore

Amazon

<div>
 
 Description
 
 
 
 Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech &amp; retail in the B2B space developing innovative purchase and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.
 
 
 Would you like to be a part of a rapidly growing team focused on innovating procurement solutions? Are you excited by the challenge and sense of ownership that comes from leading programs and projects at Amazon scale? Do you enjoy working in an entrepreneurial environment, solving complex operations, business, marketing and technical problems by delivering innovative solutions? If so, then you are at the right place.
 
 
 The Amazon Business team is dedicated to developing solutions that make it easy for business customers to source, procure, and manage their indirect spends using Amazon. Business Development Managers are an integral component to Amazon Business as a key customer facing representative. You have the opportunity to build a large and sustainable enterprise business. You will be responsible for new customer acquisition, demand generation from medium to large corporates and driving business growth. There are also a myriad of surrounding business management functions that you will need to influence for the success of your workstream.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of Enterprise or Institutional sales experience in dealing with senior stakeholders/ CXOs in large enterprises in sales, partnering, alliances. Experience managing complex negotiations
 </li>
 <li>
 MBA from a Tier I B-School
 </li>
 <li>
 Strong communication skills which include the ability to write compelling, concise documents.
 </li>
 <li>
 Proven analytical skills and ability to influence people both internally and externally
 </li>
 <li>
 Knowledge of Procure-to-Pay/eProcurement and Tender-Processes at large enterprises
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience influencing C-level executives
 </li>
 <li>
 Strong services delivery or customer success management experience, B2B industry preferred
 </li>
 <li>
 Expert use of MS Office Suite, CRMs (e.g. Salesforce.com), sales and marketing automation tools
 </li>
 <li>
 Experience developing implementation delivery methodologies
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 Roles and Responsibilities
 
 
 Develop a go-to-market strategy, account management plan within enterprise verticals, including but not limited to:
 
 
 <ul>
 <li>
 Take ownership of industry verticals within commercial sector to be a leading expert with its procurement practices, needs, and opportunities.
 </li>
 <li>
 Determine the best go-to-market approach, including direction for solution/product development and services
 </li>
 <li>
 Owns all facets of the sales process for large, complex strategic accounts within industry assigned
 </li>
 <li>
 Owns pipeline and lead souring by understanding industry themes, customer priorities, and AB positioning.
 </li>
 <li>
 Engage with CXOs to build demand pipeline and drive execution to deliver topline for Amazon Business
 </li>
 <li>
 Represent the Voice of Customer by working cross-functionally with marketing, sales operations, professional services, and product/tech
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of sales experience
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience meeting revenue targets and quotas
 </li>
 <li>
 Experience in e-commerce
 </li>
 <li>
 Experience working in a fast-paced and highly cross-functional organization
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka
 
 
 Job ID: A3134833
</div>

Sales Manager, Amazon Business

Curefit

<div>
 
 Curefit Healthcare Pvt Ltd, founded in 2016, is India&rsquo;s largest fitness company and wellness platform, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete.
 
 
 
 
 
 
 Role : Program Manager
 
 
 
 
 Location : Bengaluru
 
 
 
 
 Experience : 2 years
 
 
 
 
 
 
 
 About the role:
 
 
 
 The Associate Program Manager will be essential in managing multiple small, medium and long term projects for the organization.
 
 
 
 
 
 This role will require the individual to be experienced in project planning, tracking, managing delays and exceptions, resolving issues and initiating appropriate corrective action, coordinating cross functional expectations and communicating with stakeholders throughout the implementation of projects to consistently drive improvements within Cult&rsquo;s fitness centers encompassing roles such as trainers, center managers, and housekeeping at the center level, as well as their respective monitoring and support functions at the central level such as Facilities, Finance, IT assets, Control tower, Customer Support and Technology. The end goal is to efficiently plan and successfully deploy all projects undertaken meeting the success criteria while meeting the delivery timelines and cost targets. These projects would have a direct impact on one or more of revenue, customer experience and cost for the company.
 
 
 
 
 
 
 Key metrics the owner is responsible for includes :
 
 
 <ul>
 <li>
 Project timeline adherence (actual delivery timeline vs planned timeline)
 </li>
 <li>
 Cost target adherence (actual budget vs planned budget)
 </li>
 <li>
 Quality standards (measured through customer feedback)
 </li>
 <li>
 Scale-up achieved (actual vs planned)
 </li>
 <li>
 Wastage of resources
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Project planning - cost and timeline projections
 </li>
 <li>
 Project tracking till closure meeting the success criteria
 </li>
 <li>
 Scaling up of the project to all planned centers
 </li>
 <li>
 Enabling procurement and managing/coordinating inventory throughout the project among stakeholders
 </li>
 <li>
 Coordinating with cross-functional stakeholders to unblock project bottlenecks
 </li>
 <li>
 Manage exceptions and timely communication about deterrents
 </li>
 </ul>
 
 The role would cover all 1P, 2P, 3P and centers across gyms, group workouts and sports Pan India.
 
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Planning and execution within constraints
 </li>
 <li>
 Influencing skills and stakeholder management
 </li>
 <li>
 Strong problem-solving skills and data orientation
 </li>
 <li>
 Close attention to detail, highly observant
 </li>
 <li>
 Effective deployment and monitoring
 </li>
 <li>
 Process simplification mindset
 </li>
 </ul>
 
 
 
 
 Looking for high energy candidates with a &lsquo;will do&rsquo; mindset having 2 to 4 years of experience in a project / program management role with minimum 1 year in cross functional execution; preferably from retail or e-commerce backgrounds.
 
 
 
 
 
 Good to have - Data / Analytics capabilities
 
</div>

Program Manager

Explore 288+ Customer success manager in Bangalore Jobs In Mangaluru this January. Find roles across top companies and apply now to boost your career.

288 customer success manager jobs IN Bangalore Jobs In Mangaluru

Customer Success Manager

Customer Success Manager

Customer Success Associate

Customer Success Account Mgmt

Partner Success Manager - Bangalore

Sales Manager, Amazon Business

Program Manager