account manager, smb Jobs in Bangalore Jobs In Mangaluru

account manager, smb

client servicing executive Jobs in Bangalore Jobs In Mangaluru

client servicing executive

customer success account mgmt Jobs in Bangalore Jobs In Mangaluru

customer success account mgmt

customer success associate Jobs in Bangalore Jobs In Mangaluru

customer success associate

executive/associate, customer support Jobs in Bangalore Jobs In Mangaluru

executive/associate, customer support

account service rep

Lowe's India

<div>
 
 Innovate in Bengaluru
 
 
 
 This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.
 
 
 
 Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
 
 
 
 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
</div>

Account Service Rep

<div>
 
 Jio is seeking applications from suitable candidates for the position of &ldquo;
 
 Key Account Manager.
 
 &rdquo; The position will be based in
 
 Bangalore.
 
 
 
 
 
 
 
 Education Required:
 
 
 
 Any Graduation (MBA preferred)
 
 
 
 
 
 
 Experience Required:
 
 
 
 5-12 years (must have at least 5 years of experience in B2B sales managing for strategic and growth account/Large clients)
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Account Planning:
 
 Drive Revenue and
 
 
 develop/implement strategic account plans for key customers, identify upsell and cross-sell opportunities within existing accounts and monitor account performance and identify areas for improvement.
 </li>
 <li>
 
 Customer Relationship Management:
 
 Build and maintain strong relationships with key clients. Act as the main point of contact for client escalations and issue resolution. Conduct regular meetings with clients to understand their needs and address any concerns.
 </li>
 <li>
 
 Cross-functional Collaboration:
 
 Work closely with other departments such as Service Delivery, Care &amp; Assurance, Finance and Marketing to ensure seamless service experience to Customers.
 </li>
 <li>
 
 Customer Satisfaction:
 
 Monitor customer satisfaction metrics and take proactive steps to address any issues. Conduct regular customer surveys and feedback sessions to gather insights and improve service delivery
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables
 
 
 <ul>
 <li>
 Incremental Revenue through new Customer acquisitions and new Products penetration in existing accounts.
 </li>
 <li>
 Revenue retention in existing accounts (Churn Management)
 </li>
 <li>
 Ensuring Superior customer experience by driving Project Delivery as per agreed timelines, first time right deliveries, Network / Product Services uptime as per agreed SLAs.
 </li>
 <li>
 Collections against billing (zero disputes)
 </li>
 <li>
 Statutory and Regulatory Compliances
 </li>
 </ul>
 
 
 
 
 
 Skill Set
 
 
 <ul>
 <li>
 Knowledge of industry and products.
 </li>
 <li>
 Strong work experience in B2B sales.
 </li>
 <li>
 Key Account Management Experience.
 </li>
 <li>
 Customer Focus and strong Problem-solving skills.
 </li>
 <li>
 Collaboration and Relationship building.
 </li>
 </ul>
 
 
</div>

Key Account Manager

Razorpay

<div>
 
 
 The Role: Manager, GTM Startup Accounts Farming
 
 
 
 To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Building and maintaining relationships with clients and key personnel within their company.
 </li>
 <li>
 Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
 </li>
 <li>
 Conducting business reviews to ensure clients are satisfied with their products and services.
 </li>
 <li>
 Attending meetings with clients inside and outside their offices to build better relationships with them.
 </li>
 <li>
 Achieving client relationship targets and KPI&rsquo;s as set by the team lead.
 </li>
 <li>
 Liaising with internal departments to ensure client needs are fulfilled effectively.
 </li>
 <li>
 Escalating and resolving areas of concern as raised by clients.
 </li>
 <li>
 Carrying out client satisfaction surveys and reviews.
 </li>
 <li>
 Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
 </li>
 </ul>
 
 
 
 
 
 Mandatory Qualifications:
 
 
 <ul>
 <li>
 Relevant experience in Key Account Management/Sales in the B2B space.
 </li>
 <li>
 Knowledge of best customer service practices.
 </li>
 <li>
 Strong interpersonal skills and an ability to build rapport with customers.
 </li>
 <li>
 Go-getter attitude.
 </li>
 <li>
 Hardworking with a strong work ethic.
 </li>
 </ul>
</div>

Associate Manager, Startup Accounts

Deluxe

<div>
 Job
 
 
 Account Coordinator- Subtitling Client Services
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Designation: Accounts Coordinator/ Client Services Executive
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
 </li>
 <li>
 Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
 </li>
 <li>
 Create, maintain and communicate to client project timelines and budgets.
 </li>
 <li>
 Prepare and communicate pricing quotes and estimates with client.
 </li>
 <li>
 Ensure Billing and Revenue Tracking is maintained weekly.
 </li>
 <li>
 Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
 </li>
 <li>
 Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
 </li>
 <li>
 Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
 </li>
 <li>
 Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
 </li>
 <li>
 Working with Account Coordinators to ensure day to day production is running effectively.
 </li>
 <li>
 Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
 </li>
 <li>
 Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
 </li>
 <li>
 Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
 </li>
 <li>
 Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
 </li>
 <li>
 Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
 </li>
 <li>
 Forecast and track key account metrics.
 </li>
 <li>
 Communicate regularly with client regarding project performance metrics.
 
 
 </li>
 </ul>
 Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
 
 
 <ul>
 <li>
 Initiate corrective action process as needed.
 </li>
 <li>
 Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
 </li>
 <li>
 May be responsible for educating and advising client about new services offered.
 
 
 </li>
 </ul>
 
 Note
 
 
 
 <ul>
 <li>
 This is client interaction role and not Finance &amp; Accounts role.
 </li>
 <li>
 Transport - free pick-up and drop facility from your residence to work and back.
 </li>
 <li>
 Meals - Breakfast, Lunch and dinner will be served in the facility.
 </li>
 <li>
 Candidate should be open for Night shift.
 
 
 </li>
 </ul>
 has context menu
</div>

Account Coordinator- Subtitling Client Services

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 1-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

Microsoft

<div>
 
 Overview
 
 
 
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 
 
 
 This role is flexible in that you can work up to (25%) from home.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
 </li>
 <li>
 Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
 </li>
 <li>
 You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
 </li>
 <li>
 Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
 </li>
 <li>
 You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
 </li>
 <li>
 You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an
 </li>
 <li>
 understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 </li>
 </ul>
 <li>
 5+ years relevant work experience within customer industry
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
 </li>
 <ul>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification
 </li>
 <li>
 Prosci or equivalent certification
 
 </li>
 </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Mgmt

Lenovo

<div>
 
 
 Position Responsibilities
 
 
 <ul>
 <li>
 Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management)
 </li>
 <li>
 Management of incidents and requests for DaaS customers (Support issues)
 </li>
 <li>
 Monitoring and managing inventory levels (Inventory, Kanban Management, Supply Management)
 </li>
 <li>
 Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
 </li>
 <li>
 Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
 </li>
 <li>
 Invoicing the customer and vendor for services delivered
 </li>
 <li>
 Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
 </li>
 <li>
 Ensure customer satisfaction at all times
 </li>
 <li>
 Processing Orders for New devices, re-deploying devices
 </li>
 <li>
 Prepare documentation to record and track SLA performance and other reporting requirements
 </li>
 <li>
 Provides technical feedback on process issues to improve overall service delivery
 </li>
 <li>
 Produce Billing Report
 </li>
 <li>
 Ensure that the invoices are presented to the customer on time
 </li>
 <li>
 Ensure Service Reporting are done on a timely basis.
 </li>
 </ul>
 
 
 
 
 
 Position Requirements:
 
 
 <ul>
 <li>
 4-5 years project coordination experience, ideally in services environment
 </li>
 <li>
 Extremely Fluent English since the position liaises with Global Customers
 </li>
 <li>
 Experience with ticketing tools (such as ServiceNow)
 </li>
 <li>
 Excellent Skills in Excel
 </li>
 <li>
 Persistent, detail oriented, able to multitask
 </li>
 <li>
 Exposure to tools like SAP is an added advantage
 </li>
 </ul>
 
 
</div>

Project Coordinator

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