customer experience supervisor

Horne Heating & Air Conditioning

<div><p><b>Join Our Team as an HVAC Customer Experience Supervisor</b></p><p>
Are you an experienced leader with a strong background in customer service and call center operations? We're looking for an <b>HVAC Customer Experience Supervisor</b> to oversee our customer service and dispatch teams, ensuring smooth daily operations, strong performance, and a positive, productive work environment. This is a pivotal role for someone who thrives in a fast-paced setting, excels at coaching and mentoring, and is passionate about driving service excellence.</p><p><b>
Position Details</b></p><ul><li><b>
Title:</b> HVAC Call Center Supervisor</li><li><b>
Reports to:</b> General Manager</li><li><b>
Schedule:</b> Monday-Friday, 8:00 AM - approximately 6:00 PM (in-office)</li><li><b>
Compensation:</b> $60,000 base salary, depending on experience, plus additional earning potential</li></ul><p><b>
What We Offer</b></p><ul><li>
Performance bonus opportunities</li><li>
Year-round work stability</li><li>
2+ weeks of accrued PTO in your first year</li><li>
5 paid holidays plus your birthday off</li><li>
Medical, dental, vision, life, and supplemental benefits</li><li>
401(k) with 3% full match and partial match on 4-5%</li><li>
Ongoing training and career growth opportunities</li><li>
Quarterly incentives tied to performance goals</li><li>
Fun company events and team-building activities</li></ul><p><b>
Key Responsibilities</b></p><ul><li>
Lead, motivate, and support the call center, dispatch, and customer service teams to meet and exceed performance goals.</li><li>
Train new hires and provide ongoing coaching to improve skills, knowledge, and productivity.</li><li>
Develop and implement process improvements to increase efficiency and customer satisfaction.</li><li>
Handle escalated customer issues with professionalism and empathy, ensuring timely resolution.</li><li>
Monitor, track, and report on departmental performance metrics and KPIs.</li><li>
Collaborate across departments to streamline workflows and enhance service delivery.</li><li>
Foster a culture of accountability, teamwork, and continuous improvement.</li></ul><p><b>
Required Qualifications</b></p><ul><li>
Experience with ServiceTitan software (1+ years preferred).</li><li>
HVAC or related industry experience.</li><li>
Supervisory/Management/Leadership experience, ideally overseeing teams of 5 or more.</li><li>
Proficiency in Microsoft Office 365 (Teams, Excel, OneDrive).</li><li>
Strong phone-based customer service experience.</li><li>
Demonstrated ability to track and deliver on departmental metrics.</li><li>
Strong multitasking, organizational, and time-management skills.</li><li>
Excellent communication and interpersonal skills with a passion for coaching and team development.</li></ul></div>

HVAC Customer Experience Supervisor

Enterprise Rent-a-Car

<p><strong>Summary:</strong></p><p>We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at <strong>Brisbane Airport</strong>. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.</p><p></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.</li><li>Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.</li><li>Support the Branch Manager with fleet and facility maintainance, compliance and control</li></ul><p><strong>Qualifications:</strong></p><ul><li>Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred)</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.</li><li>Strong leadership and management skills, with the ability to motivate and inspire a team.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul> )

Customer Service Supervisor - Brisbane Airport

Army & Airforce Exchange Service

<div><div><div>H-012151-2025</div>
</div><div><h1 class="jobSectionHeader"><b>USAFA MCSS Shift Supervisor Sat/Sun:Off Mon-Fri:8am-4:30pm</b></h1>
</div><div><div>United States - Colorado - US Air Force Academy
</div></div><div><div>USAFA AFMCSS</div>
</div><div><div>Regular Part Time
</div></div><div><p><b>Job Description</b></p>
<div><b>Job Description</b><br>
As a Supervisor in MCSS, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world. So what can you expect as a Supervisor - MCSS at the Exchange?<ul><li>
Promote a positive team and customer centric culture</li><li>
Lead a culture of accountability through clear expectations</li><li>
Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas</li><li>
Ensure customers have an extraordinary experience while shopping</li><li>
Greet every customer with eye contact and smile in your authentic way</li></ul>
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!<br>
<br>
<b>Job Qualifications</b><ul><li>
Able to learn and adapt to current technology needs</li><li>
Able to think quickly on the spot to answer customer questions</li><li>
Able to take initiative
</li><li>Able to share brand knowledge</li><li>
Able to lead teams to meet organizational objectives</li></ul><b>
Additional Qualifications/Requirements:
</b><ul><li>Excellent attention to detail</li><li>
Willing to cross-train and work in other areas of the store, as needed</li><li>
Must possess a welcoming and helpful attitude toward customers and other team members</li><li>
Excellent communication skills</li><li>
Basic computer skills</li><li>
Previous retail supervisory experience preferred</li></ul><br>
</div></div><div><p><b>Job Grade</b></p>
<div>2</div>
</div><div><p><b>Job Tier</b></p>
<div>1</div>
</div><div><p><b>Career Area</b></p>
<div>Retail Operations
</div></div><div><p><b>Supervisor</b></p>
<div>Yes</div>
</div><div><p><b>Job Qualifications</b></p>
<div>Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.<br>
<br>
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.</div>
</div><div><p><b>Additional Qualifications/Requirements</b></p>
<div>USAFA SHIFT SUPERVISOR<br>
SCHEDULE: SAT/SUN: OFF MON-FRI: 0800-1630<br>
SCHEDULE IS SUBJECT TO CHNAGE WITH PROPER NOTICE DUE TO THE OPERATIONAL NEEDS OF THE FACILITY. THIS POSITION COMES WITH A BENEFITS PACKAGE: MEDICAL,DENTAL,BASIC LIFE INSURANCE/PERSONAL ACCIDENT INSURANCE,VACATION LEAVE,SICK LEAVE AND 401K.</div>
</div><div><p><b>Salary Minimum</b></p>
<div>$17.77</div>
</div><div><p><b>Salary Maximum</b></p>
<div>$25.98</div>
</div><div><p><b>Major Duties</b></p>
<div>Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.<br>
Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience. Supervises day to day operations of an assigned shift to include opening and closing of facility and maintaining schedules.<br>
Ensures associates have sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving, and ordering merchandise, checking gas levels, assisting with military uniform dress requirements, and cleanliness of the area.<br>
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.<br>
Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.<br>
Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Adheres to environmental protection agency guidelines.<br>
May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, prepares change funds, and deposits or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.<br>
Performs other duties as assigned.</div><br>
</div><div><p><b>Job Type</b></p>
<div>Hourly</div>
</div><div><p><b>Number of Positions Remaining</b></p>
<div>1</div></div></div>

USAFA MCSS Shift Supervisor Sat/Sun:Off Mon-Fri:8am-4:30pm

Big Fish Recruitment

The Role
<br>We are currently seeking an experienced Contact Center Supervisor for one of our clients in Saudi Arabia which is one of the leading urban destinations in the Kingdom. The role is based in Mekkah. The Contact Center Supervisor is to lead, coach, and manage a team of Contact Center Agents responsible for handling inbound and outbound visitor interactions through phone, chat, email, and social media. The Contact Center Supervisor ensures service excellence, adherence to performance standards, and optimal team productivity while maintaining a positive work environment that supports continuous improvement and a superior visitor experience.
<br><br>
Requirements
<br>Qualifications, Skills & Competencies Education & Certification - Minimum: Bachelor’s Degree in Business Administration, Tourism, Hospitality, Communications, or a related field. - Preferred: Certification in Contact Center Management, Customer Experience, or Leadership Training. Experience - 3–5 years of experience in a contact center environment, with at least 2 years in a supervisory or team lead role. - Proven experience managing inbound and outbound teams, preferably within tourism, hospitality, or destination services. - Hands-on experience with Contact Center and CRM software (e.g., Cisco, Genesys Salesforce, Zendesk ). Technical Skills - Strong working knowledge of CRM systems, call routing, and reporting dashboards. - Proficient in MS Office Suite (Excel, PowerPoint, Word, Outlook). - Ability to interpret analytics and performance data.
<br><br>
About the company
<br>Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Contact Center Supervisor

Road Tested Parts

<div><p><b>About the Role:</b></p><p>
The Self-Service Retail Supervisor plays a crucial role in ensuring the smooth operation of self-service retail environments. This position is responsible for overseeing daily activities, managing staff, and ensuring that customers have a positive shopping experience. The supervisor will implement strategies to enhance customer engagement and optimize the self-service process. Additionally, they will analyze sales data and customer feedback to drive improvements and increase efficiency. Ultimately, the goal is to create a seamless and enjoyable shopping experience that meets the needs of all customers while achieving business objectives.</p><p><b>
Minimum Qualifications:</b></p><ul><li>
High school diploma or equivalent.</li><li>
Proven experience in a retail supervisory role or similar position.</li><li>
Familiarity with recycled automotive parts or self-service salvage yard environment.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Bachelor's degree in Business Administration or a related field.</li><li>
Experience with managing to key performance metrics.</li><li>
.</li></ul><p><b>
Responsibilities:</b></p><ul><li>
Supervise and train staff on sales protocols and customer service best practices.</li><li>
Monitor daily operations to ensure compliance with company policies and procedures.</li><li>
Analyze sales performance and customer feedback to identify areas for improvement.</li><li>
Develop and implement strategies to enhance the self-service shopping experience.</li><li>
Resolve customer inquiries and issues in a timely and professional manner.</li></ul><p><b>
Skills:</b></p><p>
The required skills for this role include strong leadership and communication abilities, which are essential for training staff and interacting with customers effectively. Analytical skills are also crucial, as the supervisor will need to interpret sales data and customer feedback to make informed decisions. Problem-solving skills will be utilized daily to address customer inquiries and operational challenges. Additionally, familiarity with self-service technologies will help the supervisor to guide staff and customers in using these systems efficiently. Preferred skills, such as experience with CRM systems, will enhance the supervisor's ability to manage customer relationships and improve service delivery.</p></div>

Self Service Retail Supervisor

Bustan Al Reef Technical & Cleaning Service

<p>On-Call Supervisor &ndash; Cleaning &amp; Maintenance Services</p><p>Location: UAE</p><p>Job Type: Full-Time</p><p>Job Description:</p><p>We are looking for an experienced On-Call Supervisor for our Cleaning &amp; Maintenance Company. The ideal candidate must have strong experience in handling online service orders and managing field staff efficiently.</p><p>Key Responsibilities:</p><p>Accept and manage customer orders received through online platforms</p><p>Communicate professionally with customers and confirm service details</p><p>Assign and dispatch company riders/cleaners to customer locations on time</p><p>Prepare quotations and invoices accurately</p><p>Coordinate daily operations and ensure smooth service delivery</p><p>Generate orders independently using personal experience and customer handling skills</p><p>Bring new customers and orders to the company</p><p>Earn 2.5% commission per completed order</p><p>Requirements:</p><p>Minimum 2&ndash;5 years of experience in UAE</p><p>Must have previous experience as an On-Call Supervisor / Call Supervisor</p><p>Experience working with platforms such as Urban Company, ServiceMarket, JustLife</p><p>Strong communication and customer-handling skills</p><p>Ability to manage multiple orders and staff efficiently</p><p>Self-motivated and target-oriented</p><p>Job Details:</p><p>Duty Hours: 10 hours per day</p><p>Break: 1 hour</p><p>Weekly Off: 1 day</p><p>Visa: Own visa / Family visa only</p><p>Accommodation &amp; Food: Not provided</p><p>Salary: AED 2,000 &ndash; 2,500 (based on experience) + 2.5% commission per order</p><p>How to Apply:</p><p>Send CV to ADMIN@bustanalref.com or WhatsApp +971 58 593 0200.</p><p>Join our team and help us keep workplaces spotless!</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p>

On-Call Supervisor – Cleaning & Maintenance Services

SOCAST | Advertising & Marketing

<p>We are seeking an experienced restaurant supervisor to join our team. In this role, you will be asked to perform a variety of managerial functions. This starts with providing our guests with a consistently high-quality dining experience. To do this, you will need to motivate our staff and demonstrate superior customer service skills.</p><p>As a supervisor, you will also help our team meet its standards for quality and profitability. This will involve ensuring that all food health and safety requirements are met. Your job may also require you to hire new staff, train them, and create schedules that reflect the dynamic needs of the restaurant.</p><p><b>Restaurant Supervisor Responsibilities:</b></p><ul><li>Assist in the hiring and training of new employees as well as the continuous training of existing staff</li><li>Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff</li><li>Maintain high-quality food standards</li><li>Oversee our kitchen staff&rsquo;s compliance with all health code and sanitation requirements</li><li>Provide exceptional customer service and lead staff to do the same</li><li>Respond to customer complaints quickly and resolve them effectively</li><li>Develop strategies for improving our customers&rsquo; dining experience</li><li>Work with staff to project future needs for kitchen supplies, goods, and cleaning products.</li><li>Maintain inventory of all needed supplies</li><li>Identify methods our restaurant can use to cut waste, decrease costs, and improve profits</li><li>Manage the work schedules of our restaurant&rsquo;s staff</li></ul><p><b>Restaurant Supervisor Requirements:</b></p><ul><li>Atleast minimum High school diploma or GED</li><li>Minimum 3 years work experience as Restaurant Supervisor.</li><li>Previous supervisory experience in the hospitality industry preferred</li><li><b>READY TO JOIN IMMEDIATELY</b></li><li>Proven ability to work in a fast-paced setting</li><li>Strong multi-tasking skills</li><li>The physical ability to remain standing for long periods of time</li><li>Exceptional organizational, communication, and customer service skills</li><li>Strong managerial skills</li></ul><p>Job Type: Full-time</p>

Restaurant Supervisor

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