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associate customer success -spanish speaker

customer happiness specialist

Gameball

<div>
 Responsible for ensuring customer satisfaction and loyalty through proactive engagement, problem resolution, and personalized support.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Actively manage the happiness of our customers.
 </li>
 <li>
 Ability to understand Gameball product features and use cases to become a product expert.
 </li>
 <li>
 Effectively resolve customer inquiries in a considerate and timely manner.
 </li>
 <li>
 Ability to build weekly reports about customer issues and inquiries to help product and customer success teams enhance our customer experience.
 </li>
 <li>
 Identify, escalate and prioritize bugs found in the system based on the customer feedback.
 </li>
 <li>
 Send health check messages to help the clients using the product.
 </li>
 <li>
 Upsell Gameball features and services for low tier customers.
 </li>
 <li>
 Collect positive customer reviews to increase Gameball apps credibility and rates.
 </li>
 <li>
 Look into improving the process regarding the customers and internally with the tech team.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Computer Engineering, Business Informatics, or any relevant field.
 </li>
 <li>
 Excellent English (verbally and written), Communication Skills, Interpersonal Skills, People Skills.
 </li>
 <li>
 Familiar with cloud services, e.g. Intercom, Trello, Google Drive.
 </li>
 <li>
 2-3 years, SaaS is a plus.
 </li>
 </ul>
</div>

Customer Happiness Specialist

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 
 
 
 Source to Pay Accountant | Majid Al Futtaim Global Solutions | Finance
 
 
 
 
 
 
 Role Summary
 
 
 
 
 
 
 The above position will be responsible for delivery of assigned Accounts Payable processes, approving Accounts Payable entries, General Ledger supporting activities.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 
 
 
 <ul>
 <li>
 Maintain all vendor accounts within company policy
 </li>
 <li>
 Review submitted payment requests by various departments for suppliers are in line with the governing policies and procedure
 </li>
 <li>
 Responsible for assigned vendor account reconciliations and necessary follow up action
 </li>
 <li>
 Review staff Travel and Expense (T&amp;E) reimbursement claims in accordance with company policy
 </li>
 <li>
 Monitor aging vendor aging on a monthly basis, to clear issues if any in a timely manner
 </li>
 <li>
 Process invoice booking / payment as assigned by Process to Pay Process Lead Manager (Invoice booking, GRN..)
 </li>
 <li>
 Monitor, manage and resolve supplier queries/complaints, escalate where necessary to Process Lead Manager in accordance to agreed SLA
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance/Accounting is a must
 </li>
 <li>
 1-2 year of experience working in Finance Department including some experience within Accounts Payables function
 </li>
 <li>
 Analytical and Numerical skills, Attention to detail
 </li>
 <li>
 Strong customer service skills
 </li>
 <li>
 Advanced MS Word, Excel and PowerPoint experience
 </li>
 <li>
 Able to meet short deadlines and to deliver quality work under pressure
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 43,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Source to Pay Accountant

<div>
 
 JOB TITLE
 
 
 
 Marketing Executive | MAF Retail | Head Office Egypt
 
 
 
 Role Summary
 
 
 
 Marketing Executive is responsible for handling and executing all content and campaigns across Carrefour&rsquo;s online platforms; website and mobile app. Ensures that all offers, visuals and communications are accurately reflected online while maintaining an engaging and seamless customer experience. The position requires close coordination with the Designers, Commercial, Social Media, and CRM teams to execute campaigns.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Use the CMS (Content Management System) to update content, banners, and pages efficiently on the website and app.
 </li>
 <li>
 Create and maintain landing pages for campaigns, category promotions, and key events.
 </li>
 <li>
 Work closely with the Design team to prepare all text and data required for visuals.
 </li>
 <li>
 Draft marketing copies and creative captions for social media, push notifications (PNs), and CRM communications (emails and SMS).
 </li>
 <li>
 Coordinate with the CRM and Social Media teams on content execution.
 </li>
 <li>
 Execute and upload the daily updates and campaign activations on the website and app.
 </li>
 <li>
 Conduct daily quality checks (QC) across all online assets &mdash; including the website, app, landing pages, content, visuals and products, to ensure accuracy, relevance, and an optimal user experience and interface.
 </li>
 <li>
 Propose and develop new onsite initiatives ideas to increase engagement and drive conversions.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in E- Commerce or Business Administration.
 </li>
 <li>
 3 &ndash; 5 years of experience in CMS and in website content creation and management.
 </li>
 <li>
 Retail industry experience is a plus.
 </li>
 <li>
 Sound understanding of social media channels and developing online content for different platforms.
 </li>
 <li>
 Team player in a fast-paced environment.
 </li>
 <li>
 High level of problem-solving skills and detailed oriented.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Marketing Executive

<div>
 
 
 JOB TITLE
 
 
 
 Network Engineer SD-WAN | MAF Retail | Head Office Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Network Engineer is responsible for providing an in depth, proactive and reactive analysis of Network Operations to improve efficiency, productivity and customer satisfaction. The role holder is also responsible for overseeing the security, system maintenance and operational effectiveness of network and telecom systems at Majid Al Futtaim Retail.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide configurations for all layers of network, maintenance and troubleshooting of network routers, switches, Access point, firewalls and SD-WAN solutions like Meraki and use all utilize network tools like PRTG, SolarWinds, Qualys .
 </li>
 <li>
 Oversee the troubleshooting network problems and outages, schedule upgrades, collaborate with network architects on network optimization.
 </li>
 <li>
 Monitor the backup of all network devices quarterly.
 </li>
 <li>
 Manage and upgrade the network systems and identify and deploy appropriate network device software upgrades.
 </li>
 <li>
 Oversee the monitoring of network system by establishing and enforcing policies on different layers of security.
 </li>
 <li>
 Review existing support information for existing network infrastructure and maintain a record of maintenance activity.
 </li>
 <li>
 Monitor network systems problems in order to recommend short/long term solutions and alternatives .
 </li>
 <li>
 Proactively identify and seek professional development opportunity's to improve leadership and technical skills pertaining to the direct line of work.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Computer Science or equivalent.
 </li>
 <li>
 5+ years of experience in a similar function
 </li>
 <li>
 Strong business communication and presentation skills .
 </li>
 <li>
 Good problem solving skills.
 </li>
 <li>
 Must have previous experience working with SD-WAN technology.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Search Engine Optimization Lead

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate - Content | MAF Retail | Head Office Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Associate - Content is responsible for handling and executing all content and campaigns across Carrefour&rsquo;s online platforms; website and mobile app. Ensures that all offers, visuals and communications are accurately reflected online while maintaining an engaging and seamless customer experience. The position requires close coordination with the Designers, Commercial, Social Media, and CRM teams to execute campaigns.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Use the CMS (Content Management System) to update content, banners, and pages efficiently on the website and app.
 </li>
 <li>
 Create and maintain landing pages for campaigns, category promotions, and key events.
 </li>
 <li>
 Work closely with the Design team to prepare all text and data required for visuals.
 </li>
 <li>
 Draft marketing copies and creative captions for social media, push notifications (PNs), and CRM communications (emails and SMS).
 </li>
 <li>
 Coordinate with the CRM and Social Media teams on content execution.
 </li>
 <li>
 Execute and upload the daily updates and campaign activations on the website and app.
 </li>
 <li>
 Conduct daily quality checks (QC) across all online assets &mdash; including the website, app, landing pages, content, visuals and products, to ensure accuracy, relevance, and an optimal user experience and interface.
 </li>
 <li>
 Propose and develop new onsite initiatives ideas to increase engagement and drive conversions.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in E- Commerce or Business Administration.
 </li>
 <li>
 3 &ndash; 5 years of experience in CMS and in website content creation and management.
 </li>
 <li>
 Retail industry experience is a plus.
 </li>
 <li>
 Sound understanding of social media channels and developing online content for different platforms.
 </li>
 <li>
 Team player in a fast-paced environment.
 </li>
 <li>
 High level of problem-solving skills and detailed oriented.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate - Content

BedsXML

<div>
 
 
 Role Description
 
 
 <ul>
 <li>
 This is a full-time on-site role for a Hotel Operations Specialist based in Cairo, Egypt. The Hotel Operations Specialist will manage daily operations, coordinate with various departments, and ensure efficient project management. Responsibilities include handling sales inquiries, analyzing operational data, and facilitating seamless collaboration among teams to guarantee optimal service delivery.
 </li>
 </ul>
 
 
 
 
 
 Job Summary:
 
 
 <ul>
 <li>
 To ensure exceptional customer service standards and maintain clients' satisfaction by answering clients&rsquo; queries and fulfill their needs. Maintaining strong relationships with our partners to ensure seamless booking experiences for our clients.
 </li>
 <li>
 To suggest information about products and services that BedsXML provides through the company&rsquo;s brands, that add value to the clients&rsquo; bookings that involves working on travel requirements for leisure and religious travels as well as corporate/ business.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 <ul>
 <li>
 Answer customers&rsquo; inquiries efficiently and in a timely manner.
 </li>
 <li>
 Respond to inquiries and make reservations if needed.
 </li>
 <li>
 Performing inbound and outbound calls to assist the customer with past, current, and future bookings.
 </li>
 <li>
 Build and maintain relationships with clients and suppliers.
 </li>
 <li>
 Maintain OPS team&rsquo;s mailboxes and keep it up to date as per team&rsquo;s SLAs
 </li>
 <li>
 Manage high valued bookings and update premier agents on a daily basis.
 </li>
 <li>
 Dealing with occurring travel problems, complaints and refunds.
 </li>
 <li>
 Coordinating with Direct contracting and Third-Party Suppliers to solve last minute issues.
 </li>
 <li>
 Notify agencies in event of wrong rate or availability issue.
 </li>
 <li>
 Report customer concerns and any system issues.
 </li>
 <li>
 Handling offline requests.
 </li>
 <li>
 Attending departmental meetings and training when requested.
 </li>
 <li>
 Maintain the strategic operations goals and targets.
 </li>
 <li>
 Ensure all required tasks are completed accurately and within given time frames.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Education and training:&nbsp;
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, in tourism studies or equivalent major.
 </li>
 <li>
 Fluency in the English language is a must, multilingualism is preferable.
 </li>
 <li>
 Business English and Documentation Skills e-mails writing, and Details oriented.
 </li>
 <li>
 Travel Trade Experience, Tourism industry and/or hospitality.
 </li>
 <li>
 Good experience in Customer Service, Quality Focus.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Core competencies:
 
 
 <ul>
 <li>
 Communication skills
 </li>
 <li>
 Personal commitment ownership
 </li>
 <li>
 Customer focus and satisfaction
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Team-player and team alignment
 </li>
 <li>
 Agility and flexibility
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Work related experience:&nbsp;
 
 
 <ul>
 <li>
 1 &ndash; 3 years, experience in one or more of the below fields:
 </li>
 <li>
 Hotels reservations.
 </li>
 <li>
 OTA/TA operations.
 </li>
 <li>
 OTA/TA/Wholesale operations and customer service.
 </li>
 </ul>
</div>

Hotel Operations Specialist

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