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customer logistics development specialist

Mondelēz International

<div>
 
 Job Description
 
 
 
 
 Are You Ready to Make It Happen at Mondel&emacr;z International?
 
 
 
 
 Join our Mission to Lead the Future of Snacking. Make It Possible.
 
 
 
 You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
 
 
 
 How You Will Contribute
 
 
 
 You will:
 
 
 <ul>
 <li>
 Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
 </li>
 <li>
 Achieve KPIs targets including customer service, invoice accuracy, Secondary CFR, SAMBC, etc. through effective implementation of processes
 </li>
 <li>
 Manage Co-packing and drive productivity initiatives.
 </li>
 <li>
 Drive waste reduction in collaboration with cross-functional teams.
 </li>
 <li>
 Resolve operational challenges.
 </li>
 <li>
 Focus on initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
 </li>
 <li>
 Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer
 </li>
 <li>
 Participate in I2M projects driving CS&amp;L tracks
 
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 A desire to drive your future and accelerate your career and the following experience and knowledge:
 
 
 <ul>
 <li>
 Experience in CS&amp;L function, ideally with knowledge of customer supply chain management
 </li>
 <li>
 Cross-functional experience (sales, CS&amp;L controlling, demand planning, and logistics and warehousing knowledge)
 </li>
 <li>
 SAP, information systems, process design, standard operating procedures
 </li>
 <li>
 Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
 </li>
 <li>
 Great interpersonal, teamwork and communication skills
 </li>
 <li>
 Able to influence, negotiate and apply commercial acumen
 
 
 
 </li>
 </ul>
 
 More About This Role
 
 
 
 
 What you need to know about this position:
 
 
 
 <ul>
 <li>
 Lead the organization through customer supply chain efficiencies, reducing cost and improving service levels through customer collaboration and logistics strategies. Location will be either Egypt business office or Pakistan business office and relocation support not available
 </li>
 <li>
 Lead and support customer supply chain programs with Commercial Sales that deliver volume and accelerates top line growth &amp; Act as the &ldquo;voice of the customer&rdquo; within Mondel&emacr;z Supply Chain Supply Network Design
 </li>
 <li>
 Drive towards undisputed leadership in supply chain of best-in-class programs and processes that improve performance to customers. Provide feedback to internal stakeholders on specific needs and potential future program development opportunities
 </li>
 <li>
 Develop and maintain customer relationships to achieve executional excellence and to meet and exceed our customer&rsquo;s KPI expectations
 </li>
 <li>
 Develop the capability of customer through increased understating of new programs, industry trends and strategic initiatives
 </li>
 <li>
 Lead in bridging supply chain relationships between customers and other supply chain functions (Logistic Operations, Customer Service, Demand Planning, Product Supply)
 
 
 
 </li>
 </ul>
 
 Education / Certifications:
 
 
 
 <ul>
 <li>
 Degree in Industrial Engineering or Supply Chain Management
 </li>
 <li>
 Expertise is MS Office
 </li>
 <li>
 APICS CSCP-CPIM certification is preferred
 </li>
 <li>
 SAP knowledge
 
 
 
 </li>
 </ul>
 
 Travel requirements:
 
 
 
 As needed
 
 
 
 Work schedule:
 
 
 
 Full-Time
 
 
 No Relocation support available
 
 
 
 Business Unit Summary
 
 
 
 Mondel&emacr;z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.
 
 
 Mondel&emacr;z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
 
 
 Job Type
 
 
 
 Regular
 
 
 Customer Collaboration (CLD)
 
 
 Customer Service &amp; Logistics
</div>

Customer Logistics Development Specialist

L'Oréal

<div>
 
 Job Description:
 
 The 3PL Logistics Manager is responsible for strategically managing and overseeing all third-party logistics (3PL) operations related to warehousing, inventory management, co-packing, and distribution. This role ensures the efficient, compliant, and cost-effective flow of L'Or&eacute;al products from receipt to final delivery, aligning with the company's "Future-Fit Ready" and business growth ambitions. The manager leads a dedicated team to maintain high operational standards, foster strong 3PL partnerships, and drive continuous improvement across the logistics network.
 
 
 
 Key Accountabilities &amp; Responsibilities
 
 
 
 
 I. 3PL Relationship &amp; Performance Management:
 
 
 
 <ul>
 <li>
 Strategic Partnership: Develop and maintain a strong, collaborative, and results-oriented relationship with the 3PL provider(s).
 </li>
 <li>
 SLA &amp; KPI Management: Define, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for 3PL operations, ensuring adherence to agreed service levels, quality standards, and efficiency targets.
 </li>
 <li>
 Performance Reviews: Conduct regular business reviews with 3PL partners to assess performance, discuss improvement areas, and ensure strategic alignment.
 </li>
 <li>
 Contract Management: Oversee 3PL contract adherence, scope management, and contribute to contract negotiations and renewals.
 </li>
 <li>
 Cost Management: Monitor and control 3PL-related costs, identify cost-saving opportunities, and ensure budget compliance without compromising service quality.
 
 
 </li>
 </ul>
 
 II. Warehouse Operations &amp; Inventory Management
 
 
 
 <ul>
 <li>
 Operational Oversight: Ensure efficient and accurate inbound receiving, put-away, storage, picking, packing, and outbound dispatch processes at the 3PL warehouse(s).
 </li>
 <li>
 Inventory Accuracy: Drive initiatives and work closely with the Stock Controller to maintain high levels of inventory accuracy (cycle counting, physical inventory, discrepancy resolution).
 </li>
 <li>
 Space Optimization: Collaborate with the 3PL to optimize warehouse layout, storage utilization, and material handling processes.
 </li>
 <li>
 Product Quality &amp; Safety: Ensure compliance with L'Or&eacute;al's quality standards, safety regulations, and good manufacturing practices (GMPs) within 3PL warehouse operations.
 
 
 </li>
 </ul>
 
 III. Distribution &amp; Transportation Management
 
 
 
 <ul>
 <li>
 Last-Mile Excellence: Oversee the effective management of primary and secondary distribution channels, ensuring timely, complete, and damage-free delivery to customers.
 </li>
 <li>
 Route Optimization: Work with the 3PL and the W&amp;D Supervisor to optimize transportation routes and methods, enhancing delivery efficiency and reducing costs.
 </li>
 <li>
 Customer Service: Ensure that 3PL distribution activities meet or exceed customer service expectations, proactively addressing and resolving delivery issues.
 
 
 </li>
 </ul>
 
 IV. Team Leadership &amp; Development
 
 
 
 <ul>
 <li>
 Guidance &amp; Mentorship: Lead, mentor, and develop a team of direct reports (Stock Controller, Master Data &amp; Co-packing Specialist, W&amp;D Supervisor).
 </li>
 <li>
 Performance Management: Set clear objectives, provide regular feedback, conduct performance appraisals, and support professional growth for team members.
 </li>
 <li>
 Resource Allocation: Effectively allocate team resources to maximize productivity and meet operational demands.
 
 
 </li>
 </ul>
 
 V. Data Management &amp; Co-packing
 
 
 
 <ul>
 <li>
 Master Data Integrity: Partner with the Master Data &amp; Co-packing Specialist to ensure accurate and up-to-date master data within logistics systems, crucial for seamless operations.
 </li>
 <li>
 Co-packing Management: Oversee the planning, execution, and quality control of co-packing activities performed by the 3PL, ensuring product readiness for market.
 
 
 </li>
 </ul>
 
 VI. Continuous Improvement &amp; Innovation
 
 
 
 <ul>
 <li>
 Process Optimization: Identify opportunities for process improvements, automation, and technology adoption within 3PL operations to enhance efficiency and effectiveness.
 </li>
 <li>
 Future-Fit Ready: Contribute to strategic initiatives that align 3PL operations with L'Or&eacute;al's future supply chain vision, embracing innovation and agility.
 </li>
 <li>
 Data Analysis: Utilize logistics data and analytics to gain insights, identify trends, and make data-driven decisions to optimize performance.
 
 
 </li>
 </ul>
 
 VII. Compliance, Risk &amp; Sustainability
 
 
 
 <ul>
 <li>
 Regulatory Adherence: Ensure all 3PL activities comply with local, national, and international logistics regulations, customs requirements, and L'Or&eacute;al policies.
 </li>
 <li>
 Risk Mitigation: Identify potential operational risks within 3PL processes and implement mitigation strategies.
 </li>
 <li>
 Sustainability: Champion sustainable logistics practices within the 3PL network where applicable (e.g., carbon footprint reduction, waste management).
 
 
 </li>
 </ul>
 
 VIII. Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Internal Stakeholders: Collaborate closely with Sales, Marketing, Planning, Customer Service, Regulatory, IT, and Finance teams to ensure logistics operations support overall business objectives.
 </li>
 <li>
 Business Growth Enabler: Act as a key enabler for business growth by ensuring a robust, scalable, and responsive logistics infrastructure.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Relevant qualifications in supply chain management, Logistics, Business, or a related field.
 </li>
 <li>
 5 &ndash; 7 years of experience, min 1 year in similar position.
 </li>
 <li>
 Proven experience managing 3PL relationships in FMCG or similar industry.
 </li>
 <li>
 Strong understanding of third party logistics management and temperature-sensitive products.
 </li>
 <li>
 Expertise in SAP MM and SD modules for inventory and order management.
 </li>
 <li>
 Strong Team leadership skills.
 </li>
 <li>
 Familiarity with dangerous goods classifications and handling protocols.
 </li>
 <li>
 Ability to interpret technical inventory terminology and logistics data.
 </li>
 <li>
 Track record of ensuring compliance within warehousing / 3PL management.
 </li>
 <li>
 Department: Supply Chain / Logistics Reports To: Physical distribution manager
 
 
 </li>
 </ul>
 
 Direct Reports
 
 
 
 <ul>
 <li>
 Stock Controller
 </li>
 <li>
 Master Data &amp; Co-packing Specialist
 </li>
 <li>
 Warehouse &amp; Distribution Supervisor
 </li>
 </ul>
</div>

3PL Manager (Warehouse & Distribution)

Egypt Education Platform

<div>
 Egypt Education Platform is seeking a highly organized and motivated
 
 Operations Specialist
 
 to join our dynamic team. The Operations Specialist will play a key role in supporting the Operations team.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Support the development, implementation, and continuous improvement of operational systems, processes, and best practices
 </li>
 <li>
 Coordinate and monitor daily operational activities to ensure accuracy, efficiency, and compliance with company policies
 </li>
 <li>
 Collaborate with departments (e.g., Sales, Finance, Logistics, Customer Service) to ensure seamless workflow and issue resolution
 </li>
 <li>
 Assist in planning and execution of projects, including scheduling, resource coordination, and reporting
 </li>
 <li>
 Handle vendor relationships and procurement processes where applicable
 </li>
 <li>
 Ensure compliance with internal and external policies, regulations, and standards
 </li>
 <li>
 Troubleshoot operational problems and escalate issues as needed
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Operations Management, or a related field
 </li>
 <li>
 2+ years of experience in an operations, project coordination, or administrative role
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent organizational and time-management abilities
 </li>
 <li>
 Proficient in Microsoft Office Excel
 </li>
 <li>
 Strong communication and interpersonal skills
 
 
 </li>
 </ul>
 To apply, please submit your CV along with a cover letter that highlights your relevant experience and skills.
 
 
 
 Safeguarding Statement:
 
 The safety and welfare of our employees and students are our highest priority, and all appointments are subject to thorough background checks and reference verifications.
</div>

Operations Specialist

Ariston Group

<div>
 Job description:
 
 
 
 The aim of this role will be to assure operations and distribution to all final customers (local and export) in order to maximize the Los, process efficiency, productivity, quality &amp; service level through continuous improvement plans and cost reduction.
 
 
 
 Local Market Activities (reporting to EGYPT COUNTRY MANAGER):
 
 
 <ul>
 <li>
 Coordinate sales admin team of +2 people for order entry, delivery creation in local system
 </li>
 <li>
 Coordinate whs team in local warehouse to load,unload respecting local rules and following indication of HSE
 </li>
 <li>
 Manage demand planning of country ensuring a correct planning of local factory and import
 </li>
 <li>
 Import process management in accordance with local regulation on custom clearance and with support of a broker.
 </li>
 <li>
 Logistic costs control : BDG and FCST definition. Monthly monitoring target and results (variance)
 </li>
 <li>
 Manage and guarantee proper relationships with logistics partner/support in tender and negotiation
 </li>
 <li>
 Develops appropriate supply chain strategy to maximize customer satisfaction at the lowest possible cost
 </li>
 <li>
 Ensure operations are properly sized, designed and staffed in line with future requirements;
 </li>
 <li>
 Align organizational and development plans for people to the functional strategic plan to add value on people;
 </li>
 <li>
 Control and define stock count/scrap according&nbsp; to central policy monitoring targets and results
 </li>
 <li>
 Prevent and Manage Risks in logistics
 </li>
 </ul>
 
 
 
 EXPORT Market Activities (reporting to central SC&amp;LOG AMEA) :
 
 
 <ul>
 <li>
 Coordinate activity of SC&amp;Log Export senior specialist with FP and RM factory warehouse
 </li>
 <li>
 Ensure proper service to export customer from the plant with support 360&deg; from the shipping till payment and export process with support&nbsp; of central AMEA sales admin export
 </li>
 </ul>
</div>

SUPPLY CHAIN & LOGISTICS MANAGER EGYPT

Air Liquide

<div>
 How will you CONTRIBUTE and GROW? The Order Management Specialist will respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations. You will document and escalate customer feedback to relevant departments, Collaborate with team members to improve overall customer service and satisfaction and conduct follow-ups with customers to ensure their issues are resolved. Managing incoming calls &amp; messages through all provided communication channels.Manage the customer Orders effectively and efficiently: Ensure Accuracy and reliability of the daily and fixed orders. Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness. Reduce Returned quantity, Undelivered quantity &amp; Emergency orders through the coordination between customer, sales and logistics teams. Responsible to maximize the good utilization of company resources. Ensure that the customer receives the order delivery confirmation after the logistics team feedback. Ensure effective handling of emergency orders. Deliver superior customer experience to all customers (both internal and external): Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA. Ensure all customer's feedback are communicated and follow up on the actions required. Report any customer complaint immediately and ensure the correction action is taken Immediate reporting for any block point that affects the customer's order. ___________________Are you a MATCH? Education Level Bachelor degree, Business, logistics or planning background preferred. Experience Level
 
 
 Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply. Competencies
 
 
 Customer service orientation
 
 
 Excellent communication skills
 
 
 Excellent business English (oral and written) Motivated learner Time Management and organization skills Multitasking Must be reliable, adaptable and detail oriented Ability to effectively work in a team environment Analytical and problem solving skills
 
 
 Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Order Management Specialist

Breadfast

<div>
 
 
 Role Objectives:
 
 
 
 To lead the end-to-end experience, satisfaction, and retention of Breadfast&rsquo;s Delivery Associates (DAs), ensuring their engagement and loyalty through lifecycle optimization, communication, recognition, and partnerships, ensuring a motivated and loyal delivery workforce.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 
 Delivery Associate Experience:
 
 </li>
 <li>
 Design and continuously improve the end-to-end Delivery Associate (DA) experience &mdash; from activation to long-term retention and offboarding.
 </li>
 <li>
 Identify critical pain points in the DA lifecycle and implement solutions to enhance satisfaction and reduce early churn.
 </li>
 <li>
 Develop activation strategies to reduce no-shows and improve engagement.
 </li>
 <li>
 
 Experience &amp; Satisfaction Improvement:
 
 </li>
 <li>
 Conduct regular surveys, interviews, and feedback sessions to gather DA insights and identify areas of improvement.
 </li>
 <li>
 Analyze satisfaction metrics (e.g., CSAT/DSAT) and exit feedback to inform experience design.
 </li>
 <li>
 Lead root cause analysis (RCA) efforts to uncover reasons behind churn and disengagement or attrition.
 </li>
 <li>
 
 Engagement &amp; Communication:
 
 </li>
 <li>
 Build and execute lifecycle communication campaigns (SMS, in-app notifications, WhatsApp) to support DA education, engagement, and awareness.
 </li>
 <li>
 Ensure timely, targeted messaging across different stages of the DA journey.
 </li>
 <li>
 Collaborate with the DA Partnerships Specialist on internal communications related to programs, initiatives, and process changes.
 </li>
 <li>
 
 Retention &amp; Loyalty Initiatives:
 
 </li>
 <li>
 Design and manage DA loyalty and retention programs focused on reward, recognition, and performance consistency.
 </li>
 <li>
 Develop bonus structures and incentive programs that are linked to tenure, delivery quality, and other performance metrics.
 </li>
 <li>
 Set and monitor program timelines, eligibility criteria, and fairness mechanisms.
 </li>
 <li>
 
 Partnerships:
 
 </li>
 <li>
 Lead the development of external partnerships (e.g., discounts, services, vouchers) to enhance DA satisfaction and support retention.
 </li>
 <li>
 Identify and secure beneficial deals (e.g., transportation, telecom, healthcare) that directly improve the DA experience.
 </li>
 <li>
 Oversee the DA Partnerships Specialist, who will be responsible for partnership sourcing, execution, and benefit rollout.
 </li>
 <li>
 
 Inventory &amp; Operational Oversight:
 
 </li>
 <li>
 Oversee DA inventory custody (e.g., pouches, uniforms, helmets), ensuring accountability and adherence to policies.
 </li>
 <li>
 Create and enforce tracking mechanisms for issued items, minimizing loss and misuse.
 </li>
 <li>
 Work closely with field teams to streamline inventory distribution and retrieval processes.
 </li>
 <li>
 
 Cross-Functional Collaboration:
 
 </li>
 <li>
 Act as the key liaison between the Supply team and other functions (e.g., Operations, Customer Experience, Product) to align initiatives.
 </li>
 <li>
 Advocate for DA needs in product and process improvements.
 </li>
 <li>
 Contribute to cross-departmental projects related to DA growth and efficiency.
 </li>
 <li>
 
 Team Leadership:
 
 </li>
 <li>
 Directly manage the DA Partnerships Specialist, providing guidance, structure, and performance feedback.
 </li>
 <li>
 Support the development and growth of team members through coaching and clear expectation setting.
 </li>
 <li>
 Promote a culture of ownership, accountability, and collaboration within the DA Experience vertical.
 </li>
 </ul>
 
 
 
 
 
 Required Education, Knowledge, and Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Supply Chain, or related field.
 </li>
 <li>
 5+ years in partner engagement, workforce retention, or operations &mdash; preferably in logistics or last-mile delivery.
 </li>
 <li>
 Strong communication and stakeholder management
 </li>
 <li>
 Analytical and problem-solving ability, especially in root cause analysis
 </li>
 <li>
 Creative thinking around incentive and loyalty programs
 </li>
 <li>
 Project management with a focus on execution and timelines
 </li>
 <li>
 People management and team development
 </li>
 <li>
 Cross-functional collaboration and negotiation (especially with external partners)
 </li>
 </ul>
 
 
</div>

Delivery Associate Experience & Retention Lead

Explore 878+ Customer logistics development specialist in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.

878 customer logistics development specialist jobs IN Cairo Egypt

Customer Logistics Development Specialist

3PL Manager (Warehouse & Distribution)

3PL Manager (Warehouse & Distribution)

Operations Specialist

SUPPLY CHAIN & LOGISTICS MANAGER EGYPT

Order Management Specialist

Delivery Associate Experience & Retention Lead